Comentarios de los clientes para U-Haul Moving & Storage of West Hickory

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of West Hickory

Clasificación general:

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Linda D. | Overall Experience |
Clasificación:

Nice people, nice facility. Always have what we need. We have used the for many years. Trucks, trailers, storage and hitch. Tjanks!

JOHN A.
Clasificación:

Trans.in need of serious repair. Very uncomfortable to drive. Told they were aware of the problem, if we hadn't been partially loaded we would have ask for a switch. (The truck was from Arizona)

Paul A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SHONTNY T.
Clasificación:

El cliente no dejó un comentario.

DONALD Y.
Clasificación:

only used 6 blankets and charged for 12. did NOT use your dolly because didn't want those wheels on a good wood floor, and got charged anyways,

victor A.
Clasificación:

El cliente no dejó un comentario.

Courtney K.
Clasificación:

El cliente no dejó un comentario.

DONNA R.
Clasificación:

Customer Service needs some help.

GORDON H.
Clasificación:

Very friendly people who were helpful in getting the equipment that I needed ! Will use them many more times in the future.

AIMEE K.
Clasificación:

The truck I rented had not been cleaned. Had ashes and cigarette burns everywhere, mud all over the inside even on the head rest. I filled the gas back up to even more than it was and I was still charged almost and additional $23.00. I was also charged for a cleaning fee for a filthy damn truck that was not clean when I got it. It stank so badly that I may have my leather pocketbook, leather shoes, jeans, and sweater professionally cleaned and send Uhaul the bill for that! I had possession of the truck literally for less than 2 hours and it is almost $150? I will definitely be calling to speak with someone. Also, the employees at the location were extremely rude. The no contact pick up was a fiasco so I stepped inside to see if they could help me. They wore no mask and pretty much told me I needed to deal with the no contact unless I wanted to cancel that reservation and book through them.

David M. | First Impressions |
Clasificación:

Steve and all the workers were just great!!!

ALFRED H.
Clasificación:

El cliente no dejó un comentario.

Steven A.
Clasificación:

El cliente no dejó un comentario.

PIERRE D.
Clasificación:

Personnel did not wear masks while servicing customers. I was provided a truck, but when I went to get it it was parked in the ready line, but I could not get it out as there was a truck behind it. I went back inside and asked for someone to move the truck. Instead of sending someone out to move the truck the clerk reran the contract for the truck in the back., which took more time than moving the truck. I was handed the contract for that truck and it was only 1/4 full of gas so I asked that I be given back the initial truck as ti was full of gas. All could have been avoided if some one had moved the truck initially.

Autumn L.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

El cliente no dejó un comentario.

JOHNLEONARD K.
Clasificación:

El cliente no dejó un comentario.

JIMMY B.
Clasificación:

Called 4 times and went by the location to make sure my driver wouldnt have a problem when getting the truck. No computer would work for them to check anything and they shuffeled back and forth ignoring me as to why I couldnt prepay. They said a managet had to authorize. They wouldnt take money at all. I had my credit card entered on file. So, the young lady there called me to me to say the driver wouldnt have a problem getting the truck, but I would have to came back and pay when finished.A young girl called me to tell me everything was worked out for the driver . She said she would make note so the driver wouldnt have any problem when getting the truck. Undoutly there is never a manager there and no decisions can be made without him. Day of move and rental, they DONT HAVE CARD ON FILE and NO ONE can help my driver! REALLY?????? Gezzzzz, poor management at its best. I would rank this location a 1 for very poor service. The staff there are clueless and need training. Also, the manager was never there when I called and went by to assure the reservation and no problem for the driver. Unbelievable!

Tricia I.
Clasificación:

El cliente no dejó un comentario.

WILLIAM B.
Clasificación:

Great experience!

MARTHA G.
Clasificación:

El cliente no dejó un comentario.

JEFFERY R.
Clasificación:

El cliente no dejó un comentario.

patricia i. | Overall Experience |
Clasificación:

This facility is state of the art! No matter time of day you visit or need assistance the facility is clean. GM Steve, Assistant GM Sydney along with Dave, Richard, Katie, Morgan,, Johnny, Debbie and Raquel are all awesome.

Warren R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Danish Q.
Clasificación:

Great service Thank you..

Kathleene R.
Clasificación:

Employees do not wear masks while waiting on customers!

Scott F.
Clasificación:

El cliente no dejó un comentario.

STEFAN J.
Clasificación:

The staff was very friendly and helpful with getting us on our way much appreciated!

MARY T.
Clasificación:

El cliente no dejó un comentario.

ANGELA F.
Clasificación:

El cliente no dejó un comentario.

Victor B.
Clasificación:

I like that I can drive up, check-in my equipment and drop off without ever having to go inside the facility.

CAROL W.
Clasificación:

El cliente no dejó un comentario.

DOMINIC M.
Clasificación:

El cliente no dejó un comentario.

MARVIN Q.
Clasificación:

When we picked the trailer up we were told that they would work with us on the return time because my husband had to rush back to work on Tuesday. She gave us a return time of 3:30 pm. On Tuesday, I called to ask if we could possibly bring it back around 5:30PM because my husband was being made to work late. I was told that would not be a problem. I asked 2 times if there would be a penalty and I was told no there would not be. Yet when I got my receipt we were in fact charged an extra day and extra day of the insurance.

JOHN C.
Clasificación:

El cliente no dejó un comentario.

Wendy S. | Overall Experience |
Clasificación:

I honestly did not expect such amazing customer service. The staff was friendly, helpful, eager to help and make the process easier, gave options of storage, and has the convenience of a loading dock for heavy to boxes. Very impressed and will use again.

GARY G. | First Impressions |
Clasificación:

It was Saturday and there was a very short wait. The staff was very friendly, helpful, and took care of me quickly. Even Steve the Manager was doing whatever was necessary to help the customers. I rate this location as the best of ANY UHaul that I have ever dealt with. Impressive

MICHAEL B.
Clasificación:

Mr. Punch at the counter was a very big help and great to work with Great experience.

Mark H.
Clasificación:

El cliente no dejó un comentario.

Trans T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DONALD P.
Clasificación:

El cliente no dejó un comentario.

Jonathan W.
Clasificación:

Overall, I am disappointed with my experience with U-hual. Change of location causes me to have to walk to new location, because I was not properly informed of location change. 3 miles later I finally got to the correct location.

PAUL E.
Clasificación:

El cliente no dejó un comentario.

DEAN O.
Clasificación:

El cliente no dejó un comentario.

BENJAMIN B.
Clasificación:

El cliente no dejó un comentario.

HAOYANG L.
Clasificación:

Absolutely amazing place. I love coming here all the time!

MICHAELJOSEPH D. | Overall Experience |
Clasificación:

Really appreciated the helpfulness, efficiency, familiarity of tasks & products by Steve, Morgan, Sidney, other woman - can't remember her name. The women & Steve were ALWAYS excellent.

MARK K.
Clasificación:

The rental went well they were very helpful but after leaving i got to thinking about the high coast of 106.45 for a 29.95 trailer with the cheap insurance for 24 hours local and i got a hand truck also i just rented a trailer there back in November from the same place and it was only 48 dollars can you explain thank you

scott g. | Overall Experience |
Clasificación:

Indoor facility is awesome! Climate controlled! Management and staff excellent!

ALEJANDRO R.
Clasificación:

not a thing easy quick great customer service

ANDREW G.
Clasificación:

The manager who helped me was very knowledgeable and friendly. Would definitely recommend friends and family to visit this location for any rental needs they may have

LECOUNTE T.
Clasificación:

El cliente no dejó un comentario.

Reginald D.
Clasificación:

There was some problem removing the key from the ignition at times. Also the tailgate door was a little hard to lift after the first couple of inches up. Other than that, no issues.

DOUGLAS W.
Clasificación:

El cliente no dejó un comentario.

STEVE R.
Clasificación:

Good u-haul place good staff

ROBERT W.
Clasificación:

Easiest rental experience I have ever had. Easy from start to finish. Good clean equipment. Will use again

DIANNE S.
Clasificación:

El cliente no dejó un comentario.

Tom S.
Clasificación:

El cliente no dejó un comentario.

Martha G.
Clasificación:

El cliente no dejó un comentario.

Barbara O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Steven S.
Clasificación:

El cliente no dejó un comentario.

Robert G.
Clasificación:

El cliente no dejó un comentario.

PENNY K.
Clasificación:

make sure you tell them that a lock comes with the unit.

RICHARD L.
Clasificación:

El cliente no dejó un comentario.

Austin S.
Clasificación:

Very nice employees very clean

DANA B.
Clasificación:

El cliente no dejó un comentario.

Rickole L.
Clasificación:

El cliente no dejó un comentario.

JOHNATHAN D.
Clasificación:

Maybe not charge by the mile just a flat rate

ROBERT D.
Clasificación:

Steve was great

BRANDON A.
Clasificación:

Make sure everything that is asked of is there. I reserved a utility dolly for my truck. Never was given it, didn't realize I wasn't given one until getting all the way back to my apartment. Didn't bother driving back to Uhaul to retrieve because Home Depot was closer that could rent me one.

SAMUEL B.
Clasificación:

El cliente no dejó un comentario.

KIANA M.
Clasificación:

The employees at this location are excellent and they go above and beyond their work responsibilities!!! The gentleman there even hooked up the trailer to my truck because I didn't know how to, and he did it with a smile on his face! Didn't make me feel like I was bothering him at all! I highly recommend this location!!

JOHN H.
Clasificación:

Don't charge so much

THOMAS P.
Clasificación:

El cliente no dejó un comentario.

Louisa D.
Clasificación:

El cliente no dejó un comentario.

Corey R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MELISSA P.
Clasificación:

El cliente no dejó un comentario.

HANI N.
Clasificación:

Checking in on my cell phone, I was required to "approve" that the 9' cargo van was clean from the outside and the inside. The van was not clean on the outside which forced me to take pictures and post them before I could complete the check-in. Everything else was in order.

David W.
Clasificación:

El cliente no dejó un comentario.

Michael G.
Clasificación:

Nothing. Great experience

SALA M.
Clasificación:

Our original pick up location where we had reserved (Canton, NC) and paid for our Uhaul trailer was closed when we went to pick it up. This location in Hickory was ready when we arrived and welcomed us with a great attitude. Lifesavers as we had to pick up furniture that we had purchased that day.

Antony C.
Clasificación:

well managed. problem i had i was charged for insurance i did not ask for was told issuing party would have to correct this charge.

LAKAISHIA S.
Clasificación:

Stop over charging. Fuel wasn't where paper indicated and I was still charged for the extra fuel that wasn't even there.

MARY T.
Clasificación:

El cliente no dejó un comentario.

Mark F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KEVIN G.
Clasificación:

When I was returning the truck the woman who came to check it out for me was very rude. I made a comment saying the gas hand was not correct as marked on the paper when I got it. She told me i should of said something before i left and i will be charged for it. I told her that i put the gas back in where it was marked on the paper and also highlighted. She told me in her computer it says full I showed her my paperwork it was highlighted under full she then said oh well it want let me change it in her computer and then told me to get my trash out of the truck which was paper towels that was there when I got the truck from someone else. Very horrible experience want rent a truck ever again.

SAMUEL A.
Clasificación:

El cliente no dejó un comentario.

Monte H.
Clasificación:

El cliente no dejó un comentario.

Stephen C.
Clasificación:

Great!

richard s. | Overall Experience |
Clasificación:

Clean facility and friendly professional staff. Highly recommend for anyone's storage needs.

THOMAS P.
Clasificación:

El cliente no dejó un comentario.

George B.
Clasificación:

El cliente no dejó un comentario.

SAMUEL A.
Clasificación:

When you give the customer the final Price, that price should not change after The customer has gone

Frank O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jesus G.
Clasificación:

They charge double and also the lady and a man in the front desk were very disrespectful and incapable of doing their job... I had a very bad experience renting a simple 6x12 open trailer with a ramp

Hani N.
Clasificación:

The location, the equipment, and the people met my expectations. Thank you.

ERIC S. | First Impressions |
Clasificación:

Storage is more expensive here verses other places, but it was convenient to store there since we had to return the truck there and didn't have time to shop for the best deal.

RICHARD S.
Clasificación:

The truck I rented was parked in the main parking area. I walked by two similar trucks parked right in front of the facility. The tire light came on within 2 miles of leaving the facility. Turns out the left rear tire pressure was at 20 psi while the others were at 87 psi. Tire would not hold air. Looked like the windshield had also been replaced. May all be a coincidence but it seemed to me that this location sent a problem vehicle to the drop off location.

Stephen C.
Clasificación:

Excellent!!!

Dean C.
Clasificación:

Streamline online program forms proprietor fills out. Heater fan motor had to be replaced during frigid temps on highway.

Misty P.
Clasificación:

This was the worst move of my life. The directions were not clear on how to return the unit during the holiday season. The recording said if you can not turn in the unit when the business is closed wait until the next business day so that's what I did. I was charged for both of those days. Not to mention the 300 I had to pay to get the thing unstuck. This was the absolute worse experience I have ever had. I will definitely go back to budget next time. I was told by the man at the store as long as I got it back that day there would be no charge. That was a lie.There is not any clear communication.

Tracie V.
Clasificación:

This is the 3rd time I've used this location & everything went smoothly. I would recommend this location it's been consistent & reliable. I'm using the storage this time and all seems great.

Carl M.
Clasificación:

El cliente no dejó un comentario.

JAMES Y.
Clasificación:

El cliente no dejó un comentario.

JEFFERY W.
Clasificación:

El cliente no dejó un comentario.

TODD R.
Clasificación:

El cliente no dejó un comentario.

Catherine K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

PA NGIA L.
Clasificación:

Friendly

CHRISTOPHER S.
Clasificación:

Made me go to 2 different locations to get the truck that I reserved online

STEVEN B.
Clasificación:

We are a Navy family and we've rented from many different U-Haul locations across America and this is by-far the cleanest and most well stocked location we have ever rented from. Clean, well maintained, service oriented, attuned to customer's needs. It was just a pleasant experience. Thank you so much for the work you do.

jeff C.
Clasificación:

Put cruise control in vans

Ernest E.
Clasificación:

El cliente no dejó un comentario.

RITA S.
Clasificación:

The best!

Memphus K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

sandra D.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

Larry C.
Clasificación:

El cliente no dejó un comentario.

JOHN D. | Overall Experience |
Clasificación:

This uhaul facility is top notch. Everyone that I saw was very courteous and helpful. Cleanliness was excellent.

Bobby Y. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SAMUEL H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

SEBASTIAN M.
Clasificación:

NEVER EVER GIVE A CUSTOMER A TRUCK WHERE THE FUEL TANK IS EMPTY AND ONLY TAKE $40 AND THINK THAT IS EXCEPTABLE, IT WAS GOING TO COST ME MORE THAN $40 WORTH OF FUEL TO MOVE AND I HAVE THE TRUCK BACK WITH MORE FUEL IN IT THAN WHAT I GOT!!!

richard s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kathy R. | Overall Experience |
Clasificación:

Everyone was friendly and very helpful!

jon c. | First Impressions |
Clasificación:

All the staff were friendly, engaging and willing to assist.

Michael F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jack R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TIMOTHY H. | First Impressions |
Clasificación:

David was great and went out of his way to make sure that me and my family had immediate attention

Sandy H. | First Impressions |
Clasificación:

We moved our storage crates from Pods to U haul. We saved almost 1/2 the cost by using u haul. Steve went out of his way to make our experience as easy as possible. Pods had unbelievable hidden charges and found out when I called to have the Pods picked up from the uhaul facility that they only picked up on certain dates and it would be almost 2 weeks until they could pick them up. I was never informed of this when I called to have Pods deliver the pods I was told to call back when we wanted the Pods picked up. Then Pods wanted to charge me for that extra time until they were picked up. They said they would credit one pod back but I had to pay the full months rent on the other pod. Steve at u haul said he would take care of everything and not to worry. Very pleased with the whole experience.

earl g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jeffrey A. | First Impressions |
Clasificación:

The young lady who helped me was awesome! Very friendly and helpful! Explained everything in detail and made us feel comfortable and educated about the facility. Thank you!!

Deborah M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Timothy D. | First Impressions |
Clasificación:

Very secure storage. Clean and well maintained. Great knowing our belongings are in safe, secure, climate controlled storage units. The staff are very helpful and friendly.

Sharon N. | First Impressions |
Clasificación:

I would give this facility an 8 because everything was wonderful except when it was late, like 11 p.m. I couldn't get into the building with my access card. I didnt have time to wait for the staff to come in the next day

Antony C. | First Impressions |
Clasificación:

No Comment

Christopher V. | Online Move In |
Clasificación:

Loved that they had a freight elevator made the moving in a lot easier and with the carts it was so much quicker very satisfied overall

VINCENT P. | First Impressions |
Clasificación:

very nice people thank you.

Stephen B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

kevin r. | First Impressions |
Clasificación:

I been very pleased with UHall storage of West Hickory.

Pamela W. | Online Move In |
Clasificación:

The day I decided to move into my stuff in the unit their was some very rude people packing the freight evaluator full while I was trying to use it also!! They have the right to use it also but Damm have some respect for others!! I know we are all on a deadline but really come on people don't be so Dam rude to others!! I even asked if there was another evaluator I could use he said no so I guess I was screwed it cost me more for mileage where I rented the truck for!!! Luckily I rented the uhaul from somewhere else!! I guess you win some you lose some in the long run!!

michael c. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sara I. | Overall Experience |
Clasificación:

Steve Punch and the other employers were EXTREMELY helpful during our tenure at the U Haul facility. One time, my RV’s battery was dead to the point that it couldn’t be jumped off. Steve spent an inordinate amount of time helping me get the batteries changed and getting the RV to a repair facility. I would store a vehicle there again in a “Skinny Minute!”

Cynthia E. | First Impressions |
Clasificación:

All was well

Randy C. | First Impressions |
Clasificación:

the facility is topnotch. the material handling carts were a huge help. staff was most helpful.

BARBARA S. | Overall Experience |
Clasificación:

The people there are exceptionally friendly helpful an extremely knowledgeable.. I would not go anywhere else I had different choices but I really really like this U-Haul.. I recommend everybody go to this one

ANNE S. | Overall Experience |
Clasificación:

Very large facility with climate control which we needed. It worked out perfectly for us

brent k. | Overall Experience |
Clasificación:

very nice and I will probably be back just sold what was stored there

Edwina S. | Overall Experience |
Clasificación:

Thank you for working with me when I lost work because of the virus. I appreciate the staff very much. My only complaint is that there isn't enough help in the office when it's busy. There have been a few times there was a long wait. Other than that, it was a very good experience. Thank you so much.

Kim H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brynesha W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DANIEL T. | Overall Experience |
Clasificación:

I intended to keep my tailgate trailer there for a decade or more. I told management that. I Haul gave me a very small space that would not even hold a full size car for $34 per month. It was perfect and worked out great. I leave it there Jan-Aug and keep it at my house Sep-Dec. last December late in the month when I came to bring it back, a jet ski was in the spot I was paying rent for. Instead of moving the jet ski and giving my spot back, I was told to put it in a Another spot with no price change. That very month I was billed $54. I know these things happen so this time I went to see the local storage manager. He was short, somewhat rude, and frankly I could tell he did not care about my dissatisfaction. He did not want to give me much time and asked for my number which I gave it to him. He said he would look into it. Upon departing, he gave me his card and said if I do not hear from him to call him back. I told him if I did’t hear from him I would not be calling back. I own a $5B business that is the 5th largest company in NC. we have 1800 employees. We strive to give good service but sometimes we get a bad apple and We have to replace them. You have a bad apple. I am only responding to let you know, otherwise I don’t care. The rest of the staff has been amazing. I WAS a long term client

amethyst b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

john r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Douglas Z. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Herman A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

pasquale m. | First Impressions |
Clasificación:

The folks here are the best!

bill h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

sebastian C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jessica M. | First Impressions |
Clasificación:

I would had rated excellent but they forgot to unlock 🔑 our unit... And unfortunately no one was there to unlock it for us..

Marc S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

stephen d. | Overall Experience |
Clasificación:

Facility is clean and secure. The staff was friendly and helpful. Only negative was the main hallway being tiled made it difficult to wheel things on the cart because it was bumpy. Things kept shifting on the cart. The side hallways are smooth, which was great.

gary l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tina C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Beth V. | First Impressions |
Clasificación:

Very pleased with the service and facility

Jennifer C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mae g. | Overall Experience |
Clasificación:

The staff at hickory was the best I have experienced. Not only were they efficient they treated me like family.

Jerry B. | Overall Experience |
Clasificación:

Steve Punch is an outstanding individual. He deserves a promotion!

Stephen Z. | Overall Experience |
Clasificación:

Highly upset that the payment was not prorated. Paid for 3 days for 115 days. Highly disappointed.

Josh C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Micheal W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Randy C. | Overall Experience |
Clasificación:

An excellent facility and well worth the price.

Cathy E. | Overall Experience |
Clasificación:

The only problem we experienced was....we rented a covered storage space with electric. The electric timer didnt work and the GFI kept tripping. We reported the issue several times but the problem continued.

kevin b. | Overall Experience |
Clasificación:

We only vacated the storage area because we sold the item we had stored.

MARSHALL W. | Overall Experience |
Clasificación:

Best Uhaul Location ever. I believe it is. The 2nd biggest one in North America, a former mall. Great prices! James, the GM, is great, too! Very happy customer here!

Judy H. | Overall Experience |
Clasificación:

Always a pleasure to work with this facility. Super nice

Anda O. | Overall Experience |
Clasificación:

Just what we needed for some temporary extra storage. So easy to load things w/ the big elevators

Jerry B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lou G. | Overall Experience |
Clasificación:

I moved out on May 3, but you offer no pro rate on the fees. You need a grace period for the first 5 days of a month.

Arlene S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stephen B. | First Impressions |
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El cliente no dejó un comentario.

Viewmont P. | First Impressions |
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El cliente no dejó un comentario.

Glenn H. | Overall Experience |
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The first year was great but when Sal (manager) left it went downhill. Rates were increased & services provided were cut without advance notice.

Karen B. | Overall Experience |
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El cliente no dejó un comentario.

Richard K. | Overall Experience |
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Steve and the team are awesome to work with. Really appreciate their support and service!!

Michelle W. | Overall Experience |
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Very unforgiving about be late. This was my first storage experience but I know now.

Thomas F. | Overall Experience |
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Was a great rate and love the free month I got with y'all it help me out

John H. | Overall Experience |
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You can tell there is new management at this location. Big improvement. Thanks U-Haul.

Jerry O. | Overall Experience |
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El cliente no dejó un comentario.

Michele d. | Overall Experience |
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The facility experience overall was great. However, any time you need assistance and ring the front office, they NEVER answer and you have to end up walking back outside and all the way around to the front for any help!!

Paul J. | First Impressions |
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Staff were very professional and also a friendliness beyond compare.....

teresa g. | Overall Experience |
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Steve is doing an amazing job turning everything around since the last gm.

meagan b. | Overall Experience |
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Love this Uhaul facility. Staff is always friendly and help in every way they can. The facility is always super clean including the bathrooms. I rent trucks from them often and always have had the best experience, never any issues. I have had a storage building with them for a year. Facility makes you feel safe (not saying it still does feel a bit creepy, lol) even when on one else is there because of all the security cameras and access codes. Couple of other things I really like about this facility, they supply flat push carts and a carts that looks like the lumber carts at Lowe’s (nice for moving mattress and box springs) making moving all your stuff in so much easier and less time consuming. Especially when your storage unit is on the 2nd floor! Huge freight elevator so you don’t have to make a hundred trips up and down. Multiple unloading areas and unloading docks for different size trucks you can just back right on up and unload straight off the truck no ramp required. All in all I would definitely give U-Haul Moving & Storage of West Hickory a 10 out of 10.

Stephan T. | Overall Experience |
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It would be great if the building wooden lock you out. After 10 If you are already in and have not logged out of the building. This happened to me on last week. I was getting items out of the unit and

Judy H. | Overall Experience |
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Always wonderful people here

Scott S. | Overall Experience |
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We only used it for a short period of time, but it was clean, easy to access, and the staff were very helpful and supportive.

Wayne B. | Online Move In |
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No issues easy to find and access

Mae g. | First Impressions |
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I have used this location twice in my moving experience always a great experience. Helpful knowledgeable associates. Big thumbs up

Stephan T. | First Impressions |
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We are so she it was very helpful in my selecting the proper size for what I needed

Lynn m. | Overall Experience |
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after I vacated the storage unit, I was automatically charged for another month. Need a refund please.

paul j. | Overall Experience |
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:Plan to use U-Haul again

Kathleen M. | First Impressions |
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Thanks for helping me with this new experience.

paul j. | First Impressions |
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I felt attended to as a person, as well as a valued customer of U-Haul

michelle d. | First Impressions |
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I have been using uhaul for years and have Always had a good experience. Yesterday I went in and rented a storage unit and the service was very professional and very pleasant. It was a good experience

Michael D. | Overall Experience |
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Couldn't have been more friendly and accommodating.

CHRISTOPHER A. | Overall Experience |
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I was a storage tenant for almost 2.5 years. The facility and staff are wonderful. I will recommend this facility to others should they need such services.

Michelle W. | First Impressions |
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Just needed some storage. They were busy but very professional.

wally t. | Overall Experience |
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Tom Alexander was very helpful at all times. Will continue to use this facility because of the people I dealt with

Kathy R. | First Impressions |
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The man in am rented a space that was already occupied. Returning with myRV there was nothing available..I was allowed to park in a back space that was impossible to fit in.

Rebecca E. | Overall Experience |
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I never had any issues or concerns with this storage facility, I loved the two step security and the helpful staff, never had any doubt that my belongings were safe and in a clean environment

Judy H. | Overall Experience |
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Staff was always friendly and helpful. Well lighted facility. Trucks and vans always clean. Just overall great experiences.

Georgia H. | First Impressions |
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Cheerful, friendly, helpful

Michael S. | Overall Experience |
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When I first contacted Uhaul we had a little trouble. Manager tried to recomend some help with our move. They said they would call later never did! Staff at every turn was most helpful. Professional

Stephanie M. | Overall Experience |
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The Gastonia drop off location staff were amazing!!

VALENE R. | Overall Experience |
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I cant complain about anything EXCEPT their $50!!! lock cut off fee!!! That's extremely excessive considering they do it in house! If they had a locksmith I could understand...

jeffrey l. | First Impressions |
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Might be because of unusual events but had to wait longer than normal when reserving a storage unit and have my U Pod pick up from my resistance.

lilian s. | First Impressions |
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So far my encounter with every single employee has been lackluster. None of the doors are ever unlocked at the proper time and every employee is slow and has no sense of urgency.

deborah c. | First Impressions |
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Amanda was amazing She made UHaul look good. She was able to take care of our needs despite the poor UHaul computer system. We spent 2.5 hrs getting a correct storage unit. Thanks Amanda

Chelsea A. | Overall Experience |
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The manager was extremely nice and helpful!!

preston s. | Overall Experience |
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After we got our toyhauler out after only being inside 4 months, all the water lines had to be replaced because the mice had eaten holes in all the lines. Never again will we store there

Katherine D. | First Impressions |
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Christine helped us measure the unit to make sure the lumber would fit. We realized the reserved one was too small. She switched us to the right size. Also helped us locate carts to unload the trailer

Amanda B. | First Impressions |
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Customer service is exceptional. We had some minor issues with the 24-hour access which had us drive an unnecessary 5 extra miles but otherwise everything was great.

toby t. | First Impressions |
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Very helpful and great job

Janey D. | First Impressions |
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Very nice and courteous. Along with helpful. Explained everything i needed to know.

bill h. | First Impressions |
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Very professional and prompt

Teresa D. | First Impressions |
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Since I have 3 other U-Boxes in storage here I decided to rent a storage unit!! Ralph was very helpful in deciding what size I needed. He also went and checked to make sure the unit was available!!

Michele d. | First Impressions |
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Quick and informative

Wesley C. | Overall Experience |
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Everything exactly as you would expect from a well run professional operation

Elizabeth P. | First Impressions |
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He was awesome!!!

lucille o. | First Impressions |
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Very friendly and helpful

Stephanie M. | First Impressions |
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He was very nice and the unit was ready and clean. So far it looks like it will work perfectly for my needs.

janell q. | First Impressions |
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We had no trouble at all. It was wonderful to get a newer truck. Thank you so much.

Cameron P. | First Impressions |
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For the a storage unit this facility is top notch. They are all indoor and well secured. Cleanest units i've ever seen. This facility is the easiest to access for users as well.

Elaine H. | Overall Experience |
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We just moved here from out of State and we needed temporary store until we found a home. The Uhaul storage was perfect, the staff is friendly and professional. Security is awesome, cost reasonable.

John G. | Overall Experience |
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Sal and his staff are terrific

MARSHALL W. | First Impressions |
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The best U-Haul service anywhere! The 2nd largest in North America location with down home customer service!!!

Michelle B. | Overall Experience |
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Great place to store your pontoon

Roland S. | First Impressions |
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Place is very clean and easy to get into. Carts are available right up front.

Yandy S. | Overall Experience |
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The staffing are friendly and professional i would recommend for sure

DONNA P. | Overall Experience |
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Used this place in Hickory for 2 years and it was easy and the completion of our business together was easy. Thank you so much

Elizabeth D. | First Impressions |
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Great location, very clean, and friendly!

Jeffery B. | Overall Experience |
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Convenient location

Chris D. | First Impressions |
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Friendly staff. Trailer was clean. Highly recommended.

TERESA A. | Overall Experience |
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Very secure, clean. Helpful and very friendly staff. Great customer service.

Rick S. | First Impressions |
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A

sylvia l. | Overall Experience |
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Everything was clean and convenient. The associates were friendly and helpful.

richard s. | Overall Experience |
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Facility was clean and easy accessible. No surprises! Will use in the future if needed. Go folks to do business with. Richard

Scott S. | Overall Experience |
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Best storage facility that I've ever used.

james v. | First Impressions |
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Good service and very helpful. Friendly and made a change to inside storage.

patricia i. | First Impressions |
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Awesome, quick attentive service. Facility is clean, secure and friendly accommodating staff. A Taj Mahal of storage facilities. A true hidden treasure in Hickory.

Cinda G. | Overall Experience |
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Very nice employees.

Chris H. | Overall Experience |
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Kerry was excellent! And made everything go very smoothly.

James C. | Overall Experience |
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Keep up the good work.

Greg L. | Overall Experience |
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A very well run and maintained storage facility. Full service with well trained and friendly staff. I highly recommend this U Haul facility. Thank you.

Arthur B. | Reservation |
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Raslph was quite helpful, as well as entertaining.

lavonda m. | Overall Experience |
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Thank you for all your help... And services. I'm still a customer!!!

Shanon H. | Overall Experience |
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Building was always clean and staff was very friendly

john g. | Overall Experience |
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Sal abd Ralph could not have been more helpful Great people,

Janice Y. | Reservation |
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The gentleman who checked me in explained and demonstrated everything the security card, lock and any information regarding the unit. I found the unit very clean and easy to access. Extremely pleased

iris c. | Overall Experience |
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I just feel the services is really slow no since of urgency, every time I've went in that office it's taken at least 15to 20 minutes, outside of that everything else is great

Tamara S. | Overall Experience |
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Sal and his team are professional, kind and caring.

Gary S. | Reservation |
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Exceptional customer service

robert s. | Overall Experience |
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I found this storage facility clean and all the employees very helpful.

greg r. | Overall Experience |
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So glad we have this facility in Hickory. They got it going!

Teresa D. | Overall Experience |
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I had no problems!! Very helpful!!

Kim R. | Reservation |
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Very helpful & alm the men workering seemed to enjoy what they were doing and were so patient!

Carl F. | Reservation |
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Great customer service!

scott S. | Overall Experience |
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Sal the General Manager is FANTASTIC to deal with. Very knowledgeable, friendly, and accommodating.

ALEXANDER H. | Overall Experience |
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Continued errors. My account is closed and I continue to receive bills.

Jay W. | Overall Experience |
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The is the best U-Haul facility I've ever dealt with.

lynn s. | Overall Experience |
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Great experience except when I checked out I was charged twice. I still have not had the issue resolved. Please help.

adam g. | Reservation |
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Good service.

Leonard T. | Overall Experience |
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very nice and the staff very friendly people at uhaul in the hickory nc facility.

rebecca c. | Overall Experience |
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moved out 2 weeks after I rented storage. Uhaul billed me after I moved out. Manager Sal said he would fix it. Almost $300 past due bill Sal would not return my calls when trying to resolve. Dont rent

Stuart H. | Overall Experience |
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Great staff. Always helpful and nice.

John H. | Reservation |
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The staff, especially David, was extremely helpful. He helped us get settled in to the storage facility and checking in the truck. He help unhook and check the trailer when we first arrived.

eric t. | Overall Experience |
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This is the only location that I will use in Hickory. I wish other locations were as nice as here.

Charlene N. | Overall Experience |
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It was a pleasure working with Sal on my son's move to NC. I would highly recommend them as well as using them again for ourselves.

matt v. | Overall Experience |
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Great help and great service.

Anita F. | Overall Experience |
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So convenient to rent the truck and store the items at the same place. Genious!!

John G. | Overall Experience |
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Excellent service

BARRY L. | Overall Experience |
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Sal and his crew are great, always helpful. We still have RV storage there. Very safe & secure. Needed a mount & ball for my hitch, they had it, and cheaper than Walmart! Uboxes are a great value.

Larry J. | Overall Experience |
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Excellent Facility for storage of vehicles.

Michael o. | Overall Experience |
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veryngood facility and staff

Joseph O. | Overall Experience |
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Drop off location was incorrect and had not been taking uhaul returns for a long time. It took almost 40 minutes on hold with the phone to find another drop off location.

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