Customer Reviews for U-Haul Moving & Storage of West Hickory

3,386 comentarios

331 US Hwy 70 SW Suite 101   Hickory, NC 28602

(828) 358-3669

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(828) 358-3669

331 US Hwy 70 SW Suite 101
Hickory, NC 28602

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

Good customer service. Prompt service

PATRICK S. 
Clasificación:
5.0

Morgan was friendly fast and competent.

joseph G.  |  First Impressions 
Clasificación:
1.0

Lack of knowledge and equipment was poor because I didn't know I didn't have lighting

Robert R. 
Clasificación:
5.0

All was good

BILLIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
5.0

Very good service and very friendly.

Roxanne M.  |  First Impressions 
Clasificación:
5.0

The only thing I can think of, is that I didn't not notice where I needed to pull in to return the truck, A BIG reason for that is I had to go to the bathroom quickly before I wet my pants! ;-) Plus is was dark when I pulled in. Fortunately one of the employees that had just finished checking in a previous truck, saw that I needed help and directed me both where to pull the truck AND, where the bathroom was!!!

Vincent S. 
Clasificación:
5.0

The owner and staff were the best. I really appreciate how they all went out of there way to assist me in hooking up the trailer I rented. The owner is especially one of a kind. He helped me so much and I would definitely recommend this location in any need you may have.

DAN N. 
Clasificación:
1.0

Vehicle I was given to should not have been in service, I'm a 20 yr mechanic and it needed a lot of work, it ran very poorly and drank way too much fuel

THAD H. 
Clasificación:
5.0

I have and have had storage units before and this one is by far the best all around. Gracias.

angela F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelsey W.  |  First Impressions 
Clasificación:
5.0

Cristine was so helpful! she was thorough when assisting us and very attentive when we needed help. thank you!

Levi S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ZULEIKA C. 
Clasificación:
5.0

Quick check in. Friendly, professional staff.

Petual H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick Renee H.  |  First Impressions 
Clasificación:
5.0

Helpful staff.

JENNY B. 
Clasificación:
5.0

No change is required.

Barry E. 
Clasificación:
5.0

Steve and the other Staff members were very helpful. Thank you for your help.

Jacqueline m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Krissy E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID V. 
Clasificación:
5.0

Always go to this place for my business needs

DAVID S. 
Clasificación:
5.0

The only thing I didn't like about the whole thing was I had the dollies back 15 min before closing and couldn't get my refund difference from my deposit. Now I have to go back to hickory to get my money. Inconvenience.

SUZANNE S. 
Clasificación:
5.0

Very friendly and a pleasure to work with!! I would recommend this location to everyone!!

WESLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

A. Great job

DONALD G. 
Clasificación:
1.0

Have had better customer service at a Popeyes

Hunter D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

All good

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryant K.  |  First Impressions 
Clasificación:
4.0

Again, very disappointed w the truck. Very loud while driving. Wind noise & suspension creaking. Truck has exhaust leak. When decelerating, cabin fills w exhaust fumes. This is twice I was assigned the same truck.

ROBERT F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAN N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douvhn H. 
Clasificación:
3.0

Unit had trash strewn outside left by other tenants

Robinson C.  |  Overall Experience 
Clasificación:
5.0

Perfect experience

MATTHEW W. 
Clasificación:
5.0

List the location of the truck location on the contract, even if it's written .

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICKYLYNN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
1.0

Made reservation at Hickory,NC location, was closed,no answer on any phone numbers,finally talked to someone, said come to other location down the road. It was supposed to be 103.00 for a trailer rental,down the street was 200.00,was a total bait and switch scam. Very displeased with Uhaul!!!!!! I was a regular customer but not anymore!! Scott Geritano

SCOTT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALTON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herman A.  |  Overall Experience 
Clasificación:
5.0

Mr Punch was a pleasure to work with

JACKIE L. 
Clasificación:
5.0

Very easy Just went online reserved what we needed picked it up the next morning. They had everything ready very friendly staff.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie C. 
Clasificación:
5.0

Many thanks to the staff. They were excellent and pleasant to work with. If I need another rental, I will definitely will come back.

CARL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKEY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN G. 
Clasificación:
5.0

The only comment I would make, is to have a bell at the desk so customers can notify employees that they are there and waiting.

LEANNA B. 
Clasificación:
5.0

NONE.

Luther H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARALD K. 
Clasificación:
5.0

I checked in online and when I went to pickup the Uhaul truck it was ready and everyone was super nice. I was in and out in no time.

Terri F. 
Clasificación:
5.0

Very friendly and courteous as always.

Chris M. 
Clasificación:
5.0

The staff was very helpful and friendly. Also, the facility was very clean & safe.

Luther H.  |  Overall Experience 
Clasificación:
4.0

Bring the price down.

luke o.  |  First Impressions 
Clasificación:
5.0

I’m sure it could be better but I don’t know how.

Douglas W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KALESHA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY M. 
Clasificación:
5.0

The Truck I was Driving was Clean . However , it was not a safe vehicle to drive on the highway. It had a death wobble while driving on the highway. It was too late to return for another and we already had everything loaded in this 26 footer. So I continued very cautiously. I informed the Desk when i returned the truck. Thank God Safely

PAUL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL S. 
Clasificación:
5.0

Very pleased with storage unit. It was very clean and bright and I never worried about being safe. Also the restrooms were very clean. Also you were able to accommodate a 18 wheeler ( I think that's what it's called) coming from California. I was never worried while storing my furniture, boxes etc.

Mary G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
3.0

Past 2 time I have used this location I was not able to get a dolly that was with my order. I had to use a utility dolly this time and last time I had to rent a dolly from another location.

Tamara V. 
Clasificación:
5.0

Wonderful folks that are eager to help

DEVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

REINALDO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nikisha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST E. 
Clasificación:
5.0

I would highly recommend them

TERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN R. 
Clasificación:
5.0

Excelente

Avery M.  |  Overall Experience 
Clasificación:
5.0

Very clean!!!

Kyle S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tracie h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Melinda K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter F. 
Clasificación:
4.0

The lighting inside the unit did not work.

jeffrey m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristy S.  |  Overall Experience 
Clasificación:
5.0

Excellent service. Friendly staff!!

MARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

Everything was great, from walking in and having friendly conversation with the lady behind the counter to dropping off, no complaints

JONATHAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

leslie r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grady B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky B.  |  First Impressions 
Clasificación:
5.0

Large parking area makes it easy to maneuver and drop off equipment.

ALLAN C. 
Clasificación:
5.0

Nice staff

DALE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER C. 
Clasificación:
3.0

I didn't know it but I found others peoples trash in the truck and also the rates for the mileage are high but I guess it is what it is.

GREGORY C. 
Clasificación:
4.0

I was flying in to rent the truck. I took an Uber from the airport. When I arrived I was told my reservation was now at another location. I didn't have a ride. They did bring the truck to me but I had to sit and wait for 45 minutes. Had it been communicated I would have gone to the other store initially.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hunter M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANYA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURO C. 
Clasificación:
4.0

The truck was not clean and the check engine light was on

TERRY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHENG L. 
Clasificación:
5.0

Nice facility and lady at the desk was professional.

John H.  |  Overall Experience 
Clasificación:
5.0

I tried to reserve a trailer on line but it didn't go through even though I thought it did.

BARBARA E. 
Clasificación:
4.0

I shipped 2 u boxes on the 8/27/21 I received one box early October. 2 wrong boxes were sent as of nov 15 I still haven't received the correct box it's been 10 weeks on according to the people at your hickory NC facility. It's still there on have no date of shipping or arrival on California

RAYMOND W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
1.0

Horrible service

BRAD W. 
Clasificación:
3.0

We picked up the UHaul Friday, 11/12, morning and when we opened back of it it was NASTY and STUNK very bad! It smelled like fish and crap and there was mud and leaves all over the floor. This truck was definitely not clean and we moved furniture and leather hides and fabrics and our stuff had to be cleaned off and aired out. Terrible ExperiencE!

JBS Leather A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebeccca S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kennetha K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY P. 
Clasificación:
4.0

Overall an excellent experience. My only complaint: truck had a strong odor of cigarette smoke despite “no smoking” stickers on windows.

Rickey Y. 
Clasificación:
5.0

Nada

KEITH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C.  |  Overall Experience 
Clasificación:
5.0

A great experience - they helped adjust our hitch so we could get on the road! Excellent folks!

LAURA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

claudia m.  |  Overall Experience 
Clasificación:
5.0

Staff were fun and friendly. They were very helpful in their explanations of how it all worked at this facility and in locating our unit.

Phillip P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa P.  |  First Impressions 
Clasificación:
1.0

The entire experience was a nightmare. Originally, I was supposed to pick the truck up at a location only 4 miles from my home. My location was then switched to a different location 8 miles away. Once we arrived at that location (after doing online check in and 24/7 pick up), we located the truck but were instructed to get the keys from inside. Although the hours on the door said 7am - 7pm no one was there at 10am. Additionally, there were not any dollies in the truck that were reserved. After calling Uhaul customer service, I was instructed to go to another location (now a 3rd location) and they would have the truck, aplliance dolly, and 2 furniture dollies. We arrived at the 3rd location and after getting the truck we were told they didn't have any dollies!!! That was the while point in reserving the items a week in advance. So now after wasting 45 minutes and getting charged 99 cents a mile to drive to a further location, now we had to find some place to rent dollies! We will never use uhaul again.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tera C.  |  First Impressions 
Clasificación:
5.0

Very friendly, very clean, and very helpful

Gloria B.  |  First Impressions 
Clasificación:
5.0

Great place to store my stuff!

william a.  |  First Impressions 
Clasificación:
5.0

The place was great and employees very friendly and helpful. Easy access and well kept. The storage fee was less than most places I checked out. My only complaint is the alarm went off a lot, and it's loud and surprising.

Susan F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shawn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie T.  |  Overall Experience 
Clasificación:
5.0

There was an emergency issue at the SE storage, it was closed with no instructions, several trks waiting.I went over to Hky store on hwy 70 . They took me in found me a better size storage space and accepted my one way trk from SC. We thank God for your Excellent Trained Staff, What a great example of Understanding Your Customers Concerns and needs On The Spot!!!

Fred S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD N.  |  Overall Experience 
Clasificación:
2.0

They need to get the computer system up to date and keep an eye on your inventory so that you know what is rented and what is not. Also get gate cards and key fobs fixed. Every time I wanted to go to my storage the key would never work and I had to go inside EVERY time and that was frustrating and did not need to happen. I just hope you get it fixed for the next renter

Michael B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alisa J.  |  First Impressions 
Clasificación:
5.0

Very clean well maintained. Great staff!

Kennetha K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

valerie h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan C.  |  First Impressions 
Clasificación:
4.0

I feel you need more of the wheeled carts for renters to use. We had to wait long periods for them.

Pamela B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea M.  |  First Impressions 
Clasificación:
5.0

The place is tidy and we'll organized. The staff are courteous and knowledgable. High marks for going above and beyond for customer satisfaction. Security measures are also impressive at this facility. Especially for the price.

Jessie H.  |  First Impressions 
Clasificación:
5.0

Ninguno

Sandra B.  |  First Impressions 
Clasificación:
5.0

Everything is fine

Susan R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alecia W.  |  First Impressions 
Clasificación:
1.0

I am currently storing my class A motorhome at this facility. I contracted for a covered space with electricity. I specifically asked what amp service was provided. I was told 15amp 120v which was acceptable. Upon moving my motorhome into there was no power at the 15amp outlet. I called to the office and was then informed it was only available for about two hours per day and was on a rolling basis. I feel like I was misled. If I was told this in advance I would of continued looking for a storage facility that met my needs.

Nick M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

claudia m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jason p.  |  First Impressions 
Clasificación:
2.0

The reservation and move-in experience was not confidence inspiring. I felt unsure that I had a unit reserved when I made my reservation ("we will figure that out when you get here"). When I arrived to load the unit, the particular unit that I was assigned was not yet determined and someone "had to check" if a particular unit was available for me. More recently (this past Sunday morning), when I attempted to access my rental storage unit, the electronic clicker would not open the gate. When I attempted to use my card, the gate indicated the card was invalid. When I entered the store, the U-Haul associates at the counter indicated that there was no record of my renting a unit. They accompanied me to the unit (fortunately, I remembered the unit number) to open it. Of course, the keys to my lock worked and I was able to access my possessions. The U-Haul associate indicated that they would "take care of everything" and record my rental in the system. She did not write any of my information down (unit number, name, address, etc.), so I am not confident this will be done. I now need to follow-up to make sure my information was recorded in the UHaul system. Fortunately, I have a receipt of payment.

Robinson C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

REAL B.  |  First Impressions 
Clasificación:
3.0

Very confrontational about using promotions more than once even when used by another adult in the household and an obnoxious attitude by Steve. Other than that I like your facility

JAVIER J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

April C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD N.  |  First Impressions 
Clasificación:
5.0

While the storage was room were enough i just wish there were more bigger spaces available. Other than that it was great.

TODD N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Hannah K.  |  First Impressions 
Clasificación:
5.0

The staff and facility is awesome. We are getting ready to store our belongings, sell our house and travel for a while. This facility is giving us the peace of mind to be able to enjoy traveling without worrying about our stuff. We feel everything will be safe and cared for. ¡Gracias!

Anne N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

devin m.  |  First Impressions 
Clasificación:
5.0

Was a very pleasant experience

Lance P.  |  First Impressions 
Clasificación:
2.0

I reserved a unit on the outside. When I arrived to the site I was informed there were no units available and I had to "upgrade" to an indoor unit for more money due to a system error. Very frustrating and almost seemed gimmick like. Do better!

Erica W.  |  First Impressions 
Clasificación:
4.0

The only thing that needed to be done was the strap on the elevator. It was missing on the top floor. It felt a bit unsafe, but it may have been because I wasn't shown how to use it. Freight elevator. They tried to make it right if you were unhappy with service. Friendly staff. The storage was a bit hot to my tastes but in all fairness, I like a cooler atmosphere. They're trying to save money and electricity I suppose. It's not like you are going to live in it. You're storing your stuff. Clean. Plenty of packaging material available for purchase. Moving straps and such. Good range of vehicle sizes. Gas was a bit much. I think their vehicles could use a tune-up. Used way more gas this time than a previous move back from the same place. Transmission didn't seem to change well. Had roadside assistance available though if it was needed.

Heidi P.  |  First Impressions 
Clasificación:
5.0

I am actually very proud to have this facility in our community . It is a great asset and the staff is wonderful. Beautiful job !

Elliott S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily E.  |  First Impressions 
Clasificación:
5.0

Lady can't remember her name she was very nice and polite answered all questions I had..I like the way you get in and out of my storage building and how safe it is for me if sometimes I have go by myself ..thank you stay safe!! 😀

Marcelleta H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hunter A.  |  First Impressions 
Clasificación:
5.0

Very convenient, secure, and clean. Friendly, helpful staff.

Terri J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose B.  |  First Impressions 
Clasificación:
5.0

OMG THIS SITE HAS THE MOST FRIENDLIEST CUSTOMER SERVICE I HAVE EVER EXPERIENCE. Being 660 miles away from home I feel SECURE & CONFIDENT THAT THE STAFF WILL MONITOR MY STUFF.

angenitua h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY M.  |  First Impressions 
Clasificación:
5.0

Steve Punch and his crew at 331 hwy 70W Hickory, NC ARE THE BEST! They were so helpful and friendly!

Lydia K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy W.  |  First Impressions 
Clasificación:
2.0

I had reserved a 10X15X10 storage unit. When I arrived, there were not any 10X15X10 units available. They had to give me a 10X10X10 and a 10X5. They did find me two units that were close together. However, when I made my reservation, I wanted a 10X15 not a 10X10 and a 10X5. If there were not any 10X15 units available, it should not have been a choice to reserve such.

Ronald I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly H.  |  First Impressions 
Clasificación:
5.0

The girl at the front desk that helped me was very nice and helpful.. she is a great employee

Chad W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin T.  |  First Impressions 
Clasificación:
5.0

Steve and all the workers were just great!!!

David M.  |  First Impressions 
Clasificación:
5.0

It was Saturday and there was a very short wait. The staff was very friendly, helpful, and took care of me quickly. Even Steve the Manager was doing whatever was necessary to help the customers. I rate this location as the best of ANY UHaul that I have ever dealt with. Impressive

GARY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trans T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL H.  |  First Impressions 
Clasificación:
5.0

We moved our storage crates from Pods to U haul. We saved almost 1/2 the cost by using u haul. Steve went out of his way to make our experience as easy as possible. Pods had unbelievable hidden charges and found out when I called to have the Pods picked up from the uhaul facility that they only picked up on certain dates and it would be almost 2 weeks until they could pick them up. I was never informed of this when I called to have Pods deliver the pods I was told to call back when we wanted the Pods picked up. Then Pods wanted to charge me for that extra time until they were picked up. They said they would credit one pod back but I had to pay the full months rent on the other pod. Steve at u haul said he would take care of everything and not to worry. Very pleased with the whole experience.

Sandy H.  |  First Impressions 
Clasificación:
5.0

The young lady who helped me was awesome! Very friendly and helpful! Explained everything in detail and made us feel comfortable and educated about the facility. Thank you!!

Jeffrey A.  |  First Impressions 
Clasificación:
4.0

No Comment

Antony C.  |  First Impressions 
Clasificación:
5.0

Loved that they had a freight elevator made the moving in a lot easier and with the carts it was so much quicker very satisfied overall

Christopher V.  |  Online Move In 
Clasificación:
5.0

I been very pleased with UHall storage of West Hickory.

kevin r.  |  First Impressions 
Clasificación:
3.0

The day I decided to move into my stuff in the unit their was some very rude people packing the freight evaluator full while I was trying to use it also!! They have the right to use it also but Damm have some respect for others!! I know we are all on a deadline but really come on people don't be so Dam rude to others!! I even asked if there was another evaluator I could use he said no so I guess I was screwed it cost me more for mileage where I rented the truck for!!! Luckily I rented the uhaul from somewhere else!! I guess you win some you lose some in the long run!!

Pamela W.  |  Online Move In 
Clasificación:
5.0

All was well

Cynthia E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Herman A.  |  First Impressions 
Clasificación:
3.0

I would had rated excellent but they forgot to unlock  our unit... And unfortunately no one was there to unlock it for us..

Jessica M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Viewmont P.  |  First Impressions 
Clasificación:
5.0

I have been using uhaul for years and have Always had a good experience. Yesterday I went in and rented a storage unit and the service was very professional and very pleasant. It was a good experience

michelle d.  |  First Impressions 
Clasificación:
4.0

Cheerful, friendly, helpful

Georgia H.  |  First Impressions 
Clasificación:
4.0

Might be because of unusual events but had to wait longer than normal when reserving a storage unit and have my U Pod pick up from my resistance.

jeffrey l.  |  First Impressions 
Clasificación:
4.0

Very friendly and helpful

lucille o.  |  First Impressions 
Clasificación:
5.0

We had no trouble at all. It was wonderful to get a newer truck. Thank you so much.

janell q.  |  First Impressions 
Clasificación:
4.0

Place is very clean and easy to get into. Carts are available right up front.

Roland S.  |  First Impressions 
Clasificación:
5.0

The gentleman who checked me in explained and demonstrated everything the security card, lock and any information regarding the unit. I found the unit very clean and easy to access. Extremely pleased

Janice Y. | Reservación
Clasificación:
5.0

Exceptional customer service

Gary S. | Reservación
Clasificación:
5.0

Very helpful & alm the men workering seemed to enjoy what they were doing and were so patient!

Kim R. | Reservación
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