Customer Reviews for U-Haul Moving & Storage of West Hartford

4,236 reviews

164 South St   West Hartford, CT 06110
(Off New Britain Av)

(860) 953-6138

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(860) 953-6138

164 South St
West Hartford, CT 06110
(Off New Britain Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Eerything was good until one member of the staff told me that if I moved out on 12/30, I would not be charged for December, yet when I , in fact, moved out by 9 am on that date, I was charged for the full month of December. WHY WOULD MY PAYMENT HAVE BEEN DUE ON 11/30 IF MY MONTH ACTUALLY STSRTED ON 11/29? Makes no sense. I used UHAUL for multiple moves, uboxes and storage this year but never again!

Marie m.  |  Overall Experience 
Rating:
5.0

All associates were friendly and helpful. All went well.

JAMES W. 
Rating:
5.0

Very nice people specially (April)

MUSTAFA A. 
Rating:
4.0

Great group of guys

EUPERT G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

SUNG C. 
Rating:
5.0

All was perfect- thank you

DONCHO P. 
Rating:
5.0

Customer did not leave a comment.

MIA A. 
Rating:
4.0

You guys were very helpful! Thanks!

MICHAEL W. 
Rating:
5.0

The people I interacted with were all WONDERFUL.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Customer service needs improvement.

CHRISTINA S. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
4.0

Customer did not leave a comment.

GEORGE M. 
Rating:
4.0

Cool peeps there.

Jesus G. 
Rating:
5.0

Customer did not leave a comment.

SONIA C. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

ERICA W. 
Rating:
4.0

Swipe down the inside of the trucks

SHANELLE W. 
Rating:
1.0

Customer did not leave a comment.

Rachod R.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful to everyone.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

LLOYD G. 
Rating:
5.0

Customer did not leave a comment.

KAROLAY R. 
Rating:
5.0

So nice and helpful!

Tova F.  |  First Impressions 
Rating:
5.0

The truck was old windows were so loud…the tire service light came on immediately, the shocks were awful,

HOLLY S. 
Rating:
5.0

Customer did not leave a comment.

JOHAN M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

BETTY M. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Excellent customer service. Easy sign in and check out.

DIANA C. 
Rating:
2.0

I was charge more than the price agreed

LUIS S. 
Rating:
5.0

Gracias. Thank you

LUISA G.  |  Overall Experience 
Rating:
3.0

The person didn't have to remind like a child how busy they are and make to have the truck back in time.

JERVEIL P. 
Rating:
5.0

Amazingly friendly customer service.

JARROD N. 
Rating:
4.0

Although signing in to pick up the truck online was a little cumbersome, it was still much easier in the end than standing in line .

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

GERALD B. 
Rating:
4.0

A* for effort and I have faith the nee GM will make it excellent.

Laurie M.  |  First Impressions 
Rating:
5.0

I have rented Uhaul trucks before. But the staff at this location made it so easy, I was impressed. They are the best!!!

DONALD D. 
Rating:
1.0

I have had the storage until since August 19th, and I requested my move out on October 18th. I am still being charged for the Unit. I keep receiving emails and letters in the mail about all of the charges. I have called customer service about 4 times and no one can get a hold of a store manager or storage manager. They are always supposedly out. Many emails have been sent by the agents that have tried helping me. The people at the location are rude. When a customer service agent called, they hadn't accept the move out on there end until a month later. The staff at the store are always telling us that the manager is out and only they can wipe out my debt. I have call a lot and no one picks up the phone. I will NOT being doing anymore business with this location anymore. I am still trying to figure out how I can get the debt erased that was Accumulated after I had already moved out and submitted it through the app.

DESIREE D.  |  Overall Experience 
Rating:
5.0

The gentlemen who work at this location are knowledgeable, helpful and courteous. They made my first time trailer rental experience go smoothly and I felt less anxious about it because they were professional and reassuring.

MARGARET B. 
Rating:
5.0

The same representative was as nice, friendly and resourceful at 7:00 AM at pickup as he was when I dropped off at 6:00 PM. A good product coupled with a good attitude is a rare commodity these days.

JIM W. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
1.0

Customer did not leave a comment.

Dennis M. 
Rating:
3.0

Went to New Britain and they were closed even though they're web site says open 24 hours. Called the Plainville office and they said that they had the furniture dolly. Drove there and there were no furniture dollies. Called the West Hartford U-Haul and reserved a dolly. Had to wait in line for 45 minutes to get my dolly My experience was less than satisfactory with U-Haul.

lonnie B. 
Rating:
5.0

Customer did not leave a comment.

Hector S. 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  First Impressions 
Rating:
5.0

Perfection the staff was respectful and they kept their word on everything they said thank you

NATHANIEL D. 
Rating:
5.0

Customer did not leave a comment.

ROGER G. 
Rating:
4.0

Check gas levels with customer. The gauge only shows 1/4 levels. I'm guessing at 1/8ths and was then charged an additional $44 for 1/16th a tank of gas. How am I supposed to reasonably differentiate that. Felt like straight theft.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH F. 
Rating:
5.0

The right rear tire had pressure of 55 psi. This is potentially unsafe and should be checked before allowing the vehicle to leave the facility.

STANLEY P. 
Rating:
1.0

Guaranteed for a van but they had none available. Employees were very slow and didn't seem to know what they were doing. Got conflicting instructions on how to return the truck. Very confusing experience.

PHILIP O. 
Rating:
5.0

Customer did not leave a comment.

FERNANDOF G. 
Rating:
5.0

Everyone is always friendly and helpful

Amanda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Staff were extremely helpful and friendly. Process was very efficient. Would certainly use service again!

Cindie C. 
Rating:
5.0

Everyone was really helpful and the service was extremely streamlined and easy.

Erica M. 
Rating:
5.0

Drop off was infinitely better then pick up!

Douglas S. 
Rating:
3.0

Both times I stopped in at this location, I waited for over 10 min for someone to come into the store to help.

Lori S. 
Rating:
5.0

Keep up the great service! Lady manager does a great job.

RALPH K. 
Rating:
5.0

Customer did not leave a comment.

RODNEY W. 
Rating:
3.0

Customer did not leave a comment.

EMILIO H. 
Rating:
5.0

Customer did not leave a comment.

Leah C. 
Rating:
5.0

Everything went well smooth transaction

ERIBERTO H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

ALINA I. 
Rating:
5.0

Customer did not leave a comment.

TYRONE W. 
Rating:
5.0

Customer did not leave a comment.

Iris C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Antonio G.  |  Overall Experience 
Rating:
5.0

The main reason for the excellent review was due to the superior service and focusing on the customer.

David T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Very helpful staff, thx!

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
5.0

You guys were perfect as always. 1st person in the door and was on my way in less than 10 minutes. Trailer rental for pickup up an new snowmobile as my trailer was I Maine.

LOYD T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY W. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
4.0

No hay iluminación en los storages de afuera , fuy a las 8 de la noche y no se ven ni los pasillos. Deverian tener almenos luz de sensor

Antonio G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TARA M. 
Rating:
5.0

Great and fast service

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

ELENA S. 
Rating:
5.0

Customer did not leave a comment.

ALFREDA T. 
Rating:
5.0

Customer did not leave a comment.

tiffany v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
3.0

I blew it. I did not realize until I got home that not all UHauls had a ramp. The ONLY reason I needed a Uhaul was to move a large copier and absolutely needed a ramp. The 10 foot truck I rented did not have a ramp, much to my surprise and dismay. I called the office and was told I could exchange the truck. HOWEVER, when I got there I was told I'd have to pay for the 10 foot AND a 15 foot truck. I had the 10 foot truck for 15 minutes and drove a total of 6 miles and could not use it for what I needed it for. Again, entirely my fault, but there should have been some accommodation when renting another truck under the circumstances. After spending $55 for the first truck, I decided NOT to spend another $100 or so just on principle. I'll figure out another way to donate this copy machine that doesn't cost me more money. It's hard to make a rating here - my initial experience was very good, but my experience in fixing my mistake was not good.

THOMAS E. 
Rating:
5.0

Customer did not leave a comment.

Victor B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRI W. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
3.0

Customer did not leave a comment.

IQIRA R. 
Rating:
5.0

The guys at the counter were excellent.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
1.0

I opened the door and it wreaked of Marijuana. It had to be aired out for at least 30 minuzes. It was missing oil and if my husband did not check it, we would have been stranded. The guy was a jersey throughout.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

ALINA I. 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

excellent experience. easy pick up and easy return

KEVIN C. 
Rating:
4.0

On the truck, the driver's side door was difficult to shut. And the knob on the handle came off when I went to roll down the window.

PETER O. 
Rating:
1.0

The truck which I was given was leaking during rain. During my move, the boxes which I have kept on the right side of the truck were all drenched in rain because of the leak and few electronics have also drenched in rain and not working. Very worst experience.

Raja V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Excellent customer service.

ILEYSHA C. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

allen N. 
Rating:
5.0

For me you have to do nothing to improve excellent staff courtesy friendly very nice

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
4.0

Truck had rproblems and needed repair for rain comng in on passenger side of cabin. Not sure if the emplyee at counter made a note of this? Overall, truck was VERY NOISY and gas guzzling. I would not use UHaul in future. Will look for more updatd trucks wiht better engines for gas efficiency.

NANCY V. 
Rating:
4.0

I did report that the truck had some issues and needed some repairs, but did not think that the employee at counter showd much interest in making a note of this fact.

NANCY V. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
3.0

Make sure the van is parked where it said it should be on the app, the equipment requested is in the van, and have the gas tank full.

Bjorn L. 
Rating:
4.0

Make sure the loc works to lock back of truck.

martin Y. 
Rating:
5.0

Very helpful employees

Alexis A. 
Rating:
5.0

Everyone was nice and pleasant and sweet service was good recommend it to everyone

Noemi C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason T.  |  Overall Experience 
Rating:
5.0

Excellent experience with great savings! This UHaul of West Hartford made everything easy - check-in and check-out were very fast!!! We had to store items for college dorm. Perks: a free month of storage, free lock, and indoor climate control was an extra bonus that allowed us to store more items than we were previously unable to store at an outdoor storage unit. Also, UHaul pricing was a monthly savings over our previous outdoor storage unit of the same size! Definitely will recommend this UHaul!

Patricia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnold K.  |  First Impressions 
Rating:
5.0

Richard at the front counter was knowledgeable and very pleasant to work with. He answered all of my questions and offered excellent solutions. He is among the best U-Haul people that I have dealt with during my move to the northeast.

Marie m.  |  First Impressions 
Rating:
1.0

I went to my unit to get something and there was a red lock on the door next to my lock. I went the office and was told I moved out. I had not and was very upset not knowing if my belongings were stolen. The person at the desk kept telling me I moved out. I have auto pay and and the last payment was 7/24/2021. He came down to the unit to see if my belongings were still there and fortunately the were. I was required to sign another lease with a new date and think my payments may overlap. He told me to come back and see the manager he couldn't do anything. And couldn't explain how this happened. What if my belongings we stolen or you sold or disposed of them? The person at the counter was understanding and courteous but could only offer to come back to see the manager.

james w.  |  First Impressions 
Rating:
3.0

Got a bin n quote on line. And ur facility in WHtfd Ct. said they had no order and thus had no room for me. After much talking n upsettness. Storage was found outside for me. So I accepted it. Hving travelled early hours n tired

alma h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Priscilla R.  |  First Impressions 
Rating:
4.0

I cannot figure out how to turn on the lights in my hallway. If they are on motion detectors, they are set for taller persons than I. Staff is very helpful and friendly and the location and access are very convenient.

Margo L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian C.  |  Online Move In 
Rating:
5.0

Excellent service all around

josh g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iris C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane C.  |  First Impressions 
Rating:
3.0

First truck did not turn on dead battery then had to wait for 20minutes for second truck and notice how the gas air the mileage were way off had to wait another 20minutes to fix

angel t.  |  First Impressions 
Rating:
5.0

Efficient and friendly service! Very happy with my experience.

caley F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond W.  |  First Impressions 
Rating:
2.0

I thought the units would at least be covered with more than mesh wire.

Etienne H.  |  Online Move In 
Rating:
5.0

I wish it was 24 hour access but there must be a reason. This is a business storage unit and it's hard to get there by 7 pm

Lisa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NELSON M.  |  First Impressions 
Rating:
5.0

Ms. Carmen Galaza and her staff were so helpful and accommodating to me when I rented a truck, then a storage unit from them during my move. I felt they wanted to make sure that I was renting the right truck and unit for my needs by going over the different options and prices.

LISA M.  |  First Impressions 
Rating:
2.0

The staff member gave me a reservation for two storage rooms and then she gave my rooms to someone else and my stuff was stuck in the truck a very bit inconvenience!! I was very angry 😡

INDIA L.  |  First Impressions 
Rating:
4.0

saw a few mice traps upon arrival and in my unit, but other than that, the space is clean and convenient. thank you for your help!

Anna N.  |  First Impressions 
Rating:
3.0

Received great customer service from general manager Erik.

Maria E L.  |  First Impressions 
Rating:
5.0

The manager - Erik Atkinson, was exceptional! Mr Atkinson was extremely competent, helpful and resourceful, when I presented him with some sudden complications/changes to my uhaul needs. Thanks!

Adam J.  |  First Impressions 
Rating:
5.0

The service lady who waited on me was absolutely extravagant. She made me feel at home. She made it so easy to do business with U-Haul. I thank her far all her beautiful services.

James M.  |  First Impressions 
No reviews have been submitted for this location.

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