The trailer I rented was a piece of garbage. It felt like the wheels were badly out of alignment and it bounced up and down the road like a jackrabbit. I mentioned it to one of the employees and she said it was normal and all of their trailers were like that. The staff that I dealt with were nice enough and friendly but the trailer was a real junk. Unfortunately fixing a trailer in time for me to take it is probably above their scope of duties. Someone should really get that thing in for maintenance as soon as possible.RICHARD F.
Customer Reviews for U-Haul Moving & Storage of West Hartford
West Hartford, CT 06110
(Off New Britain Av)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Windshield wiper was broken on drivers side so I was glad it wasn't raining! Otherwise all was good. Staff was extremely helpful and progressional.BETH F.
Thanks for excellent services!Patricia W. | Overall Experience
El cliente no dejó un comentario.ARBEN D.
Returned with a full tank purchased just up the street. Staff attempted to charge for several gallons shy of full causing me to have to spend time fighting the charges.Kelley E.
Keep up the Good Work! And advertise special pricing.HASSAN B.
You guys were exceptional!ELVIRE L.
El cliente no dejó un comentario.MARIXSA H.
Easy in n outThomas P.
The staff at this location can be described as nothing short of superior! Civil, calm and knowledgeable, I can only hope this level of service and attention/competence is generalized across U-Haul locations! They are doing great work on South Street in West Hartford, CT. CheersJYM T.
Mrs . Soto is wonderful a pleasure to communicate with! Very knowledgeableLUIS O.
I have been dealing with the South Main Street West Hartford location for last several years. Great Personnel and great results. I recommend this location to anyone who is looking for storage or vehicle retail.Raoul R. | First Impressions
El cliente no dejó un comentario.DALE S.
El cliente no dejó un comentario.CHANDOPERSAUD S.
El cliente no dejó un comentario.LUIS D.
Always a pleasure with this U-Haul. Clean, friendly, and helpful.Darryl W. | Online Move In
El cliente no dejó un comentario.Carlos S.
The guy working there were great. A pleasure to deal with. Nice to deal with someone with a personality. Event the guy who was a Patriots fan. Great experience. Highly recommend this locationMICHAEL W.
I especially appreciated how quick I was waited on, even though they were busy. Great staff. Knowledgeable and friendly.Blair S. | Overall Experience
El cliente no dejó un comentario.Griffin R.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.GRAYLEN E. | Overall Experience
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.KEITH R.
El cliente no dejó un comentario.MATTHEW G.
El cliente no dejó un comentario.YAJAIRA D.
El cliente no dejó un comentario.STEVEN W.
El cliente no dejó un comentario.KEVIN S.
The experience was A+++. The check out procedure was quick and no hassle; The equipment was great and we ended up returning it in three hours. The price was right and the serve excellent. We will return!MARYB L.
El cliente no dejó un comentario.Marianne C. | Overall Experience
El cliente no dejó un comentario.ALLOY H.
El cliente no dejó un comentario.Linda S.
El cliente no dejó un comentario.TIFFANY J.
Movers I got thru U haul in Florida did not show up. but charged my Credit Card, So I am still in process of waiting on credit card services to check on that Fraud issue and issue me a refund. How sad!!!!alma h. | Overall Experience
El cliente no dejó un comentario.ALMA R.
El cliente no dejó un comentario.Brian A.
El cliente no dejó un comentario.MICHAEL D.
The employees at the south street location were very helpful, friendly and quick with getting me set up with the uhaul truck and while returning it. I would definitely use them again for the next time I moveSara K.
Friendly workersPatricia W. | First Impressions
El cliente no dejó un comentario.PETER C.
I have rented from this location, numerous times, and have always been impressed with the high level of service from pick-up to drop-off. It is a first-rate facility and I highly recommend it to all my friends and family. Thank you!!MICHAEL S.
El cliente no dejó un comentario.Robert L.
I was charged for the damage coverage when I said noALEXANDRA V.
The folks working this location are EXCELLENT: very personable and very helpful! Top notch all the way. Huge thanks to them.Todd G.
El cliente no dejó un comentario.DAVID A.
Angel was very helpful in getting my trailer rental pickup expedited. He was very nice considering I was just a few minutes early. ¡Gracias!LOYD T.
El cliente no dejó un comentario.MARGARET B.
El cliente no dejó un comentario.SARAH B.
El cliente no dejó un comentario.JANE H.
All went seamlessly. There was no delay in pick-up and the customer service was excellent.STEPHEN G.
El cliente no dejó un comentario.Reuel S. | First Impressions
El cliente no dejó un comentario.Richard H.
April Soto was quick, cheerful, and poised even with a line of 3-4 customers. Blake was very helpful with getting the trailer hitched to our car. Well done.BRIAN P.
Rented a pick up truck for the day. Staff was great, and truck was new and clean. Great price. Thanks so much! Will definitely rent again.TIMOTHY H.
The person who checked me in was fantastic.tIMOTHY C.
El cliente no dejó un comentario.michelle c. | First Impressions
The staff was extremely helpful in helping me make my move. They accommodated two scheduling changes.PAUL D.
El cliente no dejó un comentario.Vernetta c. | First Impressions
Eerything was good until one member of the staff told me that if I moved out on 12/30, I would not be charged for December, yet when I , in fact, moved out by 9 am on that date, I was charged for the full month of December. WHY WOULD MY PAYMENT HAVE BEEN DUE ON 11/30 IF MY MONTH ACTUALLY STSRTED ON 11/29? Makes no sense. I used UHAUL for multiple moves, uboxes and storage this year but never again!Marie m. | Overall Experience
All associates were friendly and helpful. All went well.JAMES W.
Very nice people specially (April)MUSTAFA A.
Great group of guysEUPERT G.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.SUNG C.
All was perfect- thank youDONCHO P.
El cliente no dejó un comentario.MIA A.
You guys were very helpful! Thanks!MICHAEL W.
The people I interacted with were all WONDERFUL.Daniel M.
El cliente no dejó un comentario.JOHN J.
Customer service needs improvement.CHRISTINA S.
El cliente no dejó un comentario.MARK F.
El cliente no dejó un comentario.GEORGE M.
Cool peeps there.Jesus G.
El cliente no dejó un comentario.SONIA C.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.ERICA W.
Swipe down the inside of the trucksSHANELLE W.
El cliente no dejó un comentario.Rachod R. | Overall Experience
Staff was very friendly and helpful to everyone.Eric T.
El cliente no dejó un comentario.LLOYD G.
El cliente no dejó un comentario.KAROLAY R.
So nice and helpful!Tova F. | First Impressions
The truck was old windows were so loudâ€¦the tire service light came on immediately, the shocks were awful,HOLLY S.
El cliente no dejó un comentario.JOHAN M.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.BETTY M.
El cliente no dejó un comentario.Steve B.
Excellent customer service. Easy sign in and check out.DIANA C.
I was charge more than the price agreedLUIS S.
Gracias. Thank youLUISA G. | Overall Experience
The person didn't have to remind like a child how busy they are and make to have the truck back in time.JERVEIL P.
Amazingly friendly customer service.JARROD N.
Although signing in to pick up the truck online was a little cumbersome, it was still much easier in the end than standing in line .Kimberly H.
El cliente no dejó un comentario.GERALD B.
A* for effort and I have faith the nee GM will make it excellent.Laurie M. | First Impressions
I have rented Uhaul trucks before. But the staff at this location made it so easy, I was impressed. They are the best!!!DONALD D.
I have had the storage until since August 19th, and I requested my move out on October 18th. I am still being charged for the Unit. I keep receiving emails and letters in the mail about all of the charges. I have called customer service about 4 times and no one can get a hold of a store manager or storage manager. They are always supposedly out. Many emails have been sent by the agents that have tried helping me. The people at the location are rude. When a customer service agent called, they hadn't accept the move out on there end until a month later. The staff at the store are always telling us that the manager is out and only they can wipe out my debt. I have call a lot and no one picks up the phone. I will NOT being doing anymore business with this location anymore. I am still trying to figure out how I can get the debt erased that was Accumulated after I had already moved out and submitted it through the app.DESIREE D. | Overall Experience
The gentlemen who work at this location are knowledgeable, helpful and courteous. They made my first time trailer rental experience go smoothly and I felt less anxious about it because they were professional and reassuring.MARGARET B.
The same representative was as nice, friendly and resourceful at 7:00 AM at pickup as he was when I dropped off at 6:00 PM. A good product coupled with a good attitude is a rare commodity these days.JIM W.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.BRIAN S.
El cliente no dejó un comentario.JOHN E.
El cliente no dejó un comentario.BRIAN S.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.Dennis M.
Went to New Britain and they were closed even though they're web site says open 24 hours. Called the Plainville office and they said that they had the furniture dolly. Drove there and there were no furniture dollies. Called the West Hartford U-Haul and reserved a dolly. Had to wait in line for 45 minutes to get my dolly My experience was less than satisfactory with U-Haul.lonnie B.
El cliente no dejó un comentario.Hector S.
El cliente no dejó un comentario.Maria M. | First Impressions
Perfection the staff was respectful and they kept their word on everything they said thank youNATHANIEL D.
El cliente no dejó un comentario.ROGER G.
Check gas levels with customer. The gauge only shows 1/4 levels. I'm guessing at 1/8ths and was then charged an additional $44 for 1/16th a tank of gas. How am I supposed to reasonably differentiate that. Felt like straight theft.Nicholas W.
El cliente no dejó un comentario.DALE S.
El cliente no dejó un comentario.ELIZABETH F.
The right rear tire had pressure of 55 psi. This is potentially unsafe and should be checked before allowing the vehicle to leave the facility.STANLEY P.
Guaranteed for a van but they had none available. Employees were very slow and didn't seem to know what they were doing. Got conflicting instructions on how to return the truck. Very confusing experience.PHILIP O.
El cliente no dejó un comentario.FERNANDOF G.
Everyone is always friendly and helpfulAmanda H. | First Impressions
El cliente no dejó un comentario.Susan F.
Staff were extremely helpful and friendly. Process was very efficient. Would certainly use service again!Cindie C.
The main reason for the excellent review was due to the superior service and focusing on the customer.David T. | First Impressions
El cliente no dejó un comentario.Arnold K. | First Impressions
Richard at the front counter was knowledgeable and very pleasant to work with. He answered all of my questions and offered excellent solutions. He is among the best U-Haul people that I have dealt with during my move to the northeast.Marie m. | First Impressions
I went to my unit to get something and there was a red lock on the door next to my lock. I went the office and was told I moved out. I had not and was very upset not knowing if my belongings were stolen. The person at the desk kept telling me I moved out. I have auto pay and and the last payment was 7/24/2021. He came down to the unit to see if my belongings were still there and fortunately the were. I was required to sign another lease with a new date and think my payments may overlap. He told me to come back and see the manager he couldn't do anything. And couldn't explain how this happened. What if my belongings we stolen or you sold or disposed of them? The person at the counter was understanding and courteous but could only offer to come back to see the manager.james w. | First Impressions
Got a bin n quote on line. And ur facility in WHtfd Ct. said they had no order and thus had no room for me. After much talking n upsettness. Storage was found outside for me. So I accepted it. Hving travelled early hours n tiredalma h. | First Impressions
El cliente no dejó un comentario.Priscilla R. | First Impressions
I cannot figure out how to turn on the lights in my hallway. If they are on motion detectors, they are set for taller persons than I. Staff is very helpful and friendly and the location and access are very convenient.Margo L. | Online Move In
El cliente no dejó un comentario.Brian C. | Online Move In
Excellent service all aroundjosh g. | First Impressions
El cliente no dejó un comentario.Shane C. | First Impressions
First truck did not turn on dead battery then had to wait for 20minutes for second truck and notice how the gas air the mileage were way off had to wait another 20minutes to fixangel t. | First Impressions
Efficient and friendly service! Very happy with my experience.caley F. | First Impressions
El cliente no dejó un comentario.Hector B. | First Impressions
I thought the units would at least be covered with more than mesh wire.Etienne H. | Online Move In
I wish it was 24 hour access but there must be a reason. This is a business storage unit and it's hard to get there by 7 pmLisa H. | First Impressions
Ms. Carmen Galaza and her staff were so helpful and accommodating to me when I rented a truck, then a storage unit from them during my move. I felt they wanted to make sure that I was renting the right truck and unit for my needs by going over the different options and prices.LISA M. | First Impressions
The staff member gave me a reservation for two storage rooms and then she gave my rooms to someone else and my stuff was stuck in the truck a very bit inconvenience!! I was very angry 😡INDIA L. | First Impressions
saw a few mice traps upon arrival and in my unit, but other than that, the space is clean and convenient. thank you for your help!Anna N. | First Impressions
Received great customer service from general manager Erik.Maria E L. | First Impressions
The manager - Erik Atkinson, was exceptional! Mr Atkinson was extremely competent, helpful and resourceful, when I presented him with some sudden complications/changes to my uhaul needs. ¡Gracias!Adam J. | First Impressions
The service lady who waited on me was absolutely extravagant. She made me feel at home. She made it so easy to do business with U-Haul. I thank her far all her beautiful services.James M. | First Impressions
Servicios adicionales en esta ubicación
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