Customer Reviews for U-Haul Moving & Storage of West Hartford

Rating:

5.0

During the self pick up, I was using the U-Haul app and the during step 1, the App wouldn't work to find my location, I tried over and over. Finally I logged in through the website and it found my location immediately. However, it then was having issues on step 2 with the selfie headshot. When I would submit the photo, the page would refresh and bring me back to the very beginning (get started). I went inside the store and they were able to assist and get me checked out.

Rating:

5.0

The people there are always fantastic!

Rating:

5.0

We love this U-Haul location! We have rented and returned there many times.

Rating:

5.0

The rental truck was perfect for what I needed. It was very clean inside. I had the right equipment in the back for me to move what I needed to move. The only thing that I didn't care for was the fact that the rental smelled like somebody had smoked and it previously, but other than that everything went great

Rating:

5.0

I have used this location on several occasions, and my experience has always been great. I forgot his name (maybe Will).. he has checked me out now the last two times, and each time he has been super professional and friendly. He's a pro and it makes my decision to use this location for all my needs that much easier!

Rating:

5.0

We have used this location on several occasions and the customer service is excellent. The team here is very responsive and the facilities are clean, well lit, and secure.

Rating:

5.0

Keep all your team

Rating:

5.0

The service in this location is excellent

Rating:

5.0

None at this time. Facility and equipment is well maintained. Staff provided excellent customer service. I would definitely recommend.

Rating:

5.0

Staff was incredibly helpful and more than accommodating during our move - our property did not allow us to park the vehicle overnight without getting towed, and the staff were more than happy to let us park the truck at their property multiple nights. Everyone was friendly and more than happy to help in any way. Couldn't have asked for a better experience during a stressful time.

Rating:

5.0

Great attitudes. Friendly and efficient.

Rating:

5.0

Alita was so helpful and pleasant to deal with!

Rating:

5.0

Manager very helpful

Rating:

5.0

Great experience

Rating:

5.0

Lower prices all in all everything was great

Rating:

5.0

Moving is such a hectic time, but I found that moving with U-Haul was the most wonderful experience. I've had so far thank you so much.

Rating:

5.0

I was so happy to rent from you guys. It was a very comfortable and such a really good experience moving with you guys for the first time. Thank you again see you soon.

Rating:

3.0

Friendly clean but taking my items out I Notice mice poop all Over my stuff unhappy about it. But other then that convienent

Rating:

5.0

Great people too.

Rating:

5.0

Alita is/was extremely helpful and demonstrated a thorough knowledge of the products and attention to detail

Rating:

5.0

Nothing

Rating:

5.0

Just the opposite of the pick up location. Big, clean, lots of inventory

Rating:

5.0

great job for your service renting and returns. Made simple

Rating:

5.0

Nothing the customer service was above and beyond excellent!

Rating:

5.0

The staff at the West Hartford facility had excellent customer service. I felt they went above and beyond. I did not have any problems. Each time I went to this facility every team member was curteous and helpful. Alitza who is the manager is awesome. She definitely is an asset to Uhaul. She was extremely knowledgeable in the process of moving. She was able to give me some helpful tips. I would definitely use the West Hartford facility again.

Rating:

5.0

Great customer service ease of pickup and drop off.

Rating:

4.0

Unclear where to park if using app. And your app is TERRIBLE

Rating:

5.0

The staff at this location are simply fantastic. They are knowledgeable, polite, and communicate clearly. Really a great experience every time I visit this location. The woman that runs this location (I'm sorry I forgot her name even though she told me twice) is an incredible asset to this company, and I hope she is vested and well compensated for her efforts, and training of others.

Rating:

5.0

Fantastic staff at this location.

Rating:

5.0

The woman at the counter that took my order was perfect and the gentleman that received the truck when I returned was fast courteous ...spot on. If either of them is up for a raise someone should make it happen they are a great reflection of your company.

Rating:

5.0

The woman at the front desk, believe her name was maileen, she was very helpful and awesome!

Rating:

3.0

Calling the Uhaul location in west hartford was literally impossible. I returned my truck a day early and I didn't get any money back or any kind of credit.

Rating:

5.0

Customer service at this location is excellent. They always go above and beyond. The truck was well maintained and smooth. We will continue renting from this location when needed going forward.

Rating:

5.0

The trucks need a little repair. The techs service were excellent!!!

Rating:

5.0

Staff is friendly and professional. We will both return when needed and also recommend the South St., West Hartford, CT. location to our friends. I could give many examples of how friendly and helpful they are.

Rating:

5.0

Will checked is out and checked us back in when we returned the trailer. It was such a seamless and pleasant experience, and he was delightful, personable and helpful. Renting vehicles can be very unpleasant and this experience was just the opposite!

Rating:

1.0

Actually, I would prefer a phone call. This was a disaster. Maintaining equipment would be a start, that includes the lockbox that I could not open because it was about it too high. The truck that I leased was damaged, with a broken dashboard. The truck rode like a lumber wagon. The dashboard safety lights were broken and I was constantly being told that the tire pressure was under. I brought all these things to the attention of the people working inside and was told it was OK. This was a terrible experience.

Rating:

5.0

I've been to some janky U-Haul locations in my years, so my expectations are kind of low. This weekend I discovered the difference a gifted manager can make to an entire operation. Alicia, manager of the West Hartford location, has the best attitude and work ethic, and delivers great customer service. She treats the employees respectfully and creates what feels to me like a good week environment for them and customers. On top of all that, she insists on repairing equipment that needs attention before it goes back out for rental. Congratulations to U-Haul. You got it all right this time.

Rating:

5.0

All the people that worked there weee very competent and nice. Manager was awesome.

Rating:

2.0

General manager had a bad attitude towards me because she tailgated me into the facility when I first arrived and I put the facility on notice. Without knowing who speed in the building behind me I called the number on the facilities card and put them on notice about what happened. She was knocking on the door and disappearing and doing weird things. Then she ultimately tried to accuse me of something called bath showering or something like that. I told her to end my contract and I left. My experience was bad there.

Rating:

5.0

A less complicated drop off process.

Rating:

5.0

Everyone was kind and helpful.

Rating:

5.0

They were very patient and professional. They assured we would be taken care of and jump right into doing so...I felt safe and uhaul instructions were clear and precise very easy to navigate...I would definitely recommend and will work with them in the future for any moving needs.

Rating:

5.0

The staff was helpful and friendly, the woman who booked me and the one who was there when I returned. Good workers, better service than expected, reward them well!

Rating:

5.0

Great customer service, friendly and easy going environment with no hassle. And they manger Alitza is super helpful with understanding and details to my storage unit . Thank you!!!

Rating:

4.0

The truck was old and worn. I told the clerk I was driving out of state at least 200 miles. The tire monitoring system was messed up and at least three tires were low on air. I discovered this 30 miles into the trip. I had to stop 5 times to keep putting air into the tires to be able to get to my destination. This was very frustrating.

Rating:

5.0

Excellent customer service, very friendly and helpful. Exceeded my expectations.

Rating:

3.0

When I came to return the truck at 8:01 pm one of staff not accepting to take the keys and she is so rude with me

Rating:

5.0

Nothing all is good 👍

Rating:

5.0

Excellent facility and amazing staff.

Rating:

5.0

Be able to enter the license picture and other info ahead of the pickup.

Rating:

5.0

Great place to rent a unit!

Rating:

5.0

This location is great on all factors! I've worked with U-Haul offices in multiple states and different CT locations, and this one is The Best! One small suggestion: please provide a method for customers to "ring" a staff person who is in another area of the store, e.g. outside receiving a returned vehicle, or helping with a storage unit. Thank you for asking!

Rating:

5.0

Great experience all around. Will definitely use them again.

Rating:

4.0

The after hour return process could be a little simpler. I kept getting the wrong reading and charges for no fuel when I left the truck with more than what I got the truck with in fuel.

Rating:

5.0

I originally rented a truck from home depot-felt quite unsafe in it, so much so I didn't leave the parking lot. Went back to the desk and canceled. Decided to go to U-Haul, newer truck, clean, staff were great, felt safe in it. Best decision I ever made. Highly recommend U-Haul.

Rating:

5.0

Thank you so much for being awesome and seeing me through a transition! 🙂🙂10/10 would def recommend ❤️

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

Excellent service

Rating:

5.0

Everyone at this Uhaul is so friendly and nice! The manager takes a lot of pride in making sure younothing is a problem! Her staff is top notch - helpful and engaging. The units have easy access and kept clean all year. Thank You!

Rating:

5.0

Good service

Rating:

5.0

I thank you and apréciate you

Rating:

5.0

If I ever get 7 text messages in a day to rate this place I will rate accordingly. Poor! Give a sister some time to get back with you. Overall 💯 you always have me as a customer unless you do this again.

Rating:

5.0

Thank you!

Rating:

5.0

Fantastic service all around!

Rating:

5.0

Staff is very friendly and helpful.

Rating:

5.0

Very good service thanks

Rating:

2.0

Staff are rude

Rating:

5.0

El servicio al llegar la muchacha fue clara en todo lo relacionado al almacén una super orientación de parte de ella

Rating:

5.0

Thank you Alitza and crew

Rating:

3.0

I had some belongings stolen out of my unit and no one ever helped me get it back or file a claim. I just had to eat the loss

Rating:

5.0

Wonderful customer service facility very clean the manager very polite and helpful her team very polite and helpful I give 5 star

Rating:

5.0

I’ve rented trailers and trucks several times and now a storage bin, all from this location. West Hartford store on South Rd has VERY helpful and friendly staff. 10 out of 10. Pleasure to do business with each time.

Rating:

5.0

NA

Rating:

5.0

Awesome manager & staff- very helpful, friendly, etc

Rating:

5.0

Good customer service. Keep up the good work.

Rating:

5.0

GM Alitza is great ! Such a nice place to do business

Rating:

5.0

Facilities were clean and well kept, staff was friendly and helpful

Rating:

5.0

Everyone who helped me was very friendly, helpful, and thorough in their explanations. They truly went above and beyond. Very pleased.

Rating:

5.0

Thank you

Rating:

2.0

William was very helpful and knowledgeable. Online reservation didn't confirm my storage. William couldn't find my reservation. He had to search. Because the call center was terrible. Thank God for William for Walking me thru everything Please give him a raise. Efrain was very friendly and helpful as well. Pamela Foster

Rating:

1.0

It’s absurd that you don’t prorate if someone moves out less than a week into their new billing cycle. Such a scam. So now I’m keeping an empty unit through the end of the month out of spite so you can’t re-rent it until after I get the month I paid for. You’re not the only ones who can be unreasonable.

Rating:

5.0

The girl colodia is vey nice polite and very helpful needs worker like her

Rating:

5.0

Excellent customer service, all my questions were answered, staff was friendly, supportive and had a very positive attitude.

Rating:

5.0

They’re always nice here! and the manager is excellent!

Rating:

5.0

Great location the workers are super nice

Rating:

5.0

Although it turned out that I did not need a storage unit, I found the staff at your store extremely helpful and polite. I will return to this store as I need additional moving supplies.

Rating:

5.0

The manager (Alitza?) and the young lady who answered the phone (Shanika?) were very helpful and friendly. 10 stars for customer service!

Rating:

5.0

Every person I worked with was very knowledgeable, patient & kind/helpful. I highly recommend your storage facility. *Would recommend a sign for people who do not know to get out of car & push garage door button to get out of building. There was a couple just sitting in their car so confused the door was opening for them. Also, 2nd floor unit did not have any covered ceiling it was open and could have been climbed down into. I noticed the unit next to it had chicken wire on top. I purchased boxes & lock too. Very convenient and reasonably priced. Thanks!

Rating:

5.0

The U-Haul Staff at the Newington/ Hartford town line is the BEST !!!!!

Rating:

5.0

They were so helpful to me. I made a mistake and got a small storage and they worked with me to make sure I got the right size I needed. Thank you again

Rating:

5.0

The few times I interacted with staff they were efficient and knowledgeable. Check-in was straightforward, check-out was quick and easy. Size of room and location within facility were very convenient for me and served my purpose well. Only downside of the facility is the steepness of the entrance from the road, I had to take it slowly to not scrape the bottom of my sedan. Vans and trucks and SUVs have no issue with it.

Rating:

5.0

GM Claudio was excellent great job. Very professional

Rating:

1.0

Rat poop on everything

Rating:

5.0

Thanks for your help Also rented a van besides two storage units

Rating:

3.0

Pricing was too high to continue my storage. Also lack of vehicle storage at this location was the main issue. I never noticed my lock damaged or any problems with the unit. Did not find any dead animals in there so I appreciate the clean environment.

Rating:

3.0

No había elevador para el segundo piso, pero todo estaba limpio y muy bien mantenido.

Rating:

5.0

Very easy-to-use. Flexible. EFFICIENT and friendly.

Rating:

5.0

I have found the people who work at this UHaul are always decent and friendly. Happy customer!

Rating:

5.0

Alitza and Will are two of the most patient and professional people I’ve encountered their willingness to listen and explain far exceeded any expectation I could have ever had. They are truly a great example of amazing compassionate customer service! Alitza is beyond wonderful and drastically prepared to to meet your needs. Would recommend to anyone !

Rating:

5.0

Fantastic staff. Accommodating, nice people everytime I visited the facility. A+ work by everyone I met. Will be utilizing UHaul West Hartford again for any storage / moving needs.

Rating:

5.0

Staff were nice and always helpful. Next time I have something to store, I’ll be coming back. Thank you

Rating:

5.0

Las instalaciones limpias, desde que llegas muy amables, muy cordiales, serviciales y cualquier pregunta y/o duda ellos te responden amablemente. El servicio es óptimo y lo recomiendo al 💯 % .

Rating:

4.0

This was fine. Needed short-term storage and this fit the bill. No complaints.

Rating: