Great service. Reserved on line. Guy at check in very efficient and friendly. Return went well , both guys were pleasant and efficient Econ on a hot day Only complaint was it was a brand new van - only 11 miles on it. Only had a 1/4 tank of gas. Should really have more to start out.
MICHAEL WCustomer Reviews for U-Haul Moving & Storage of West Hartford
Testimonials From Recent Customers
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The movers were excellent! Couldn't have had a better experience. They were friendly courtesy and worked well together to get the move done. I'll request them again for my move in
MARY B | First ImpressionsI've used this storage facility for a little over 4 years and the staff were very helpful when needed. They always kept you up to date on if a payment didn't go through or if there was an issue with your account. The unit itself was affordable.
saudia g | Overall ExperienceI had a great experience overall, but except that my pickup location was changed a couple of days before departure. The new pickup location West Hartford) was much less convenient for me; however, the fellow there was very quick and helpful with my pickup.
Mark HBrandon is on it..
Francie FOffice staff were great!
Sarah L | First ImpressionsVery nice gentleman
Dustin YTodo estuvo en excelencia muy buen servicio agradecido muchas bendiciones
JOSE T | Overall ExperienceThe truck needs service it has alot of play in steering wheel and alignment seemed a bit off Drivers seat not very comfortable compared to last truck I rented
ROGER Pno issues, easy process with app, great overall experience.
Vincent HEvery employee went beyond, so kind and patient and helpful
Vivian V | First ImpressionsThank yous!
RAMON G | Overall ExperienceGreat experience!
MICHAEL BMy reservation time was 9:30am and I stood inside with no employee present until about 9:45am. Finally, they helped the next person in front of me before getting to me. I had made the reservation for a 20 foot truck days ahead of time. The employee told me they did not have any 20 foot trucks because one was being worked on and the other was out with another customer who kept extending their time. After declining a different size truck, he said I could have a 20 foot truck. He told me they have 20 foot trucks but the money would not go to his boss or that location, it would go to "the CEO of UHaul" instead. He gave me the 20 foot truck after trying to tell me there were none available because his boss would not get the money. Kind of a painful song and dance just to get the truck that I reserved and the ultimately had available.
AUSTIN BProfessional, clean, efficient, fluent /knowledgeable with all moving potential scenarios and articulated clearly
AMY D | First ImpressionsBusy at pickup but agent was as efficient as possible. Drop off agent was likewise efficient, polite, friendly
TIMOTHY CGood behavior/courtesy good service 💯%
JESUS R | First ImpressionsDidnt get everything i asked for, app/website wasnt loading for dropoff either
Angelyka DI've had an entire range of experiences with U-haul. Some of them very bad. This specific location is absolutely fantastic. The storage facility is heated, convenient, clean, and well kept. The staff, particularly the man I think is the manager, was extremely understanding with our situation and well versed in the variables of performing a life changing move. This is the absolute best U-haul experience I've had. Go here before any other location.
PanXnubis G | Overall ExperienceUse the west Hartford location for propane regularly. I also purchase other various supplies from the store. Staff is always exceptionally polite, helpful and professional.
PAUL DFast, friendly, just perfect.
STEVEN GEasy process, great customer service, truck was amazing, great rates. ¡Gracias!
TIMOTHY HVan needed an oil change, had a cracked and broken dashboard display, the back door sensor was broken, and all of the vehicles were parked stuck in snow and ice. Plus the online forms didn't work. That being said, the employees were very friendly and helpful and overall it was a simple and clean experience.
CONNOR YLess forwarding to "central". They don't know steady return customers. ¡Gracias!
west hI picked up the trailer, it was connected, and then it was discovered that the lights didn't work. Trailer was swapped out for another and it was then realized that the incorrect trailer was initially attached. This is the 2nd time something like this has happened to me at this location. First time it happened in July 2023, they gave me the wrong truck and it was a total hassle. This time, the 2nd trailer that they attached was actually the correct one (that had been originally been allocated). HOWEVER, for some reason, the rate was changed and I didn't realize this until I received my electronic receipt. Instead of $434 for the rental, it was closer to $900. I called customer service on 2/14, they acknowledged that "for some reason" the rate had been changed by the location, and I'm waiting for a refund 4 days later. Too many mistakes from this location for me to rent from them again and I will be searching for alternatives next time I need a rental.
Jennifer WI was charged for an entire extra day for being "an hour late" however nowhere on my rental agreement did it say the drop off time. It only said "Monday". I realized they marked 5/8 of a tank when it was 3/8 and it was too late. They rattled off every fee they could. It felt petty and exploitative.
Jon KCordial and professional staff who give excellent service!
ROWENA KExcellent customer service ! Will and Brendan are know the business and what it takes to keep customers satisfied.
CARLOS RAs above
alberto c | Overall ExperienceThe computer mixed with the use of mobile phones was pretty awkward. I would strive towards an Apple Store experience where the computer equipment is much more integrated, then I think you'd have a real winner
GEORGE RThis is honestly the best storage facility I've ever been to. Heated and warm with the frigid temperatures outdoors. Clean and well maintained. I've never used one this nice!
PanXnubis G | First ImpressionsBrenden provided Tremendous customer service
CARLOS RVery good experience with the employees here.
Howard WI had a great experience with the agents at this location in West Hartford. They were very professional and if I need a vehicle in the future, I definitely will rent from this location. Gracias.
JOHN Mgreat experience but too expensive
KIMBERLY PGood truck clean good customer service best of best im soo happy
Nihad ISeguir con esa atencion excelente que me prestaron .Gracias
RAUL MThe hand truck was not in the vehicle prior to pick up
SUSANNE WStaff was friendly and professional and knowledgeable, I will definitely use this location again
WILLIAM DThe man who took care of me at the counter was wonderful!
MARGARETTE CThere is no light in the actual unit, would be helpful to have light shining in unit
FELICINA P | Overall ExperienceFront desk clerk was rude
SUSAN BVery well organized, pickup of our truck was right on time, and it was clean and ready to go. Everything was explained clearly and we were able to drop off the truck after hours and felt safe and comfortable doing so. Will definitely work them again next time.
Christopher WI was charged for not returning a dolly when i did. They didnt ask permission or anything just tried to sneak the charge on my card.
IAN DThis facility always does a great job. I've been using them for work-related rentals for over a decade.
John DThank you 🙏🏽 for the good services I been a pleasure storing my stuff for Almost 4 yrs with you guys and thanks for the security of your building
Esteban E | Overall ExperienceCheck-out and check-in were easy and efficient. The staff was helpful, friendly and made the rental easy.
David CAdd more people and have better service.
TROIA Gnone
Liam MNothing needs to be changed! Loved working with them!
LaReisha AI had a lot of trouble with the process of taking pictures of the van with the link to the website I was texted. Even one of the employees had trouble. It delayed us about 15 minutes.
DAVID DThis location was impeccable and the folks who worked there were very nice and very helpful. I would absolutely recommend U-Haul of West Hartford. HOWEVER, the booking experience is awful. This is the second time I have made a reservation at a different U-Haul location (Newfield Street, in Middletown, CT) to have that reservation canceled the day before. When I expressed my frustration to the operator who told me of the cancellation, that operator hung up on me. I do not understand why Uhaul cannot properly inventory their pickup trucks in central Connecticut but I am unlikely to bother with UHaul overall again, given I can do a short-term truck rental from other lenders such as Home Depot, who have reliable reservation systems.
JOHN GWill and Tinialy (spelling?) are always fabulous. Personable. Helpful. Accurate. Love them! Make sure to let them know I appreciate what they do!
CRAIG LThe entire staff was great.
CAYLE STodo fué excelente y muy buena actitud del personal.recomendado
MARISELY MThe front desk staff were amazing! They were both working very hard and multitasking while maintaining a very friendly attitude. I'm very grateful for the service I received!
LILJANA KStaff was VERY helpful. Would absolutely go back to this U-Haul. Made trailer attaching very easy and explained everything!
JAMES BI couldn't pay my bill on the 9th I kept asking if they can move it on the 15 since that's the day I get paid. They didn't want to work with me they wanted two months of rent in advance to make this happen. So I always got charge a fee for being late. And when asking if we can leave some stuff behind and they can throw it for is. since we had no more room in our vehicle, and my husband has a bad back. the employee was being rude and said they wanted everything out or they were going to charge us 150. It doesn't make since cause if I don't pay they will sell it and throw it away anyways.
Nancy V | Overall ExperienceGreat unit to have during my son's first two years living on the UHart campus. He has since moved to off-campus housing renting a house and the unit is no longer necessary. Location is safe, clean, indoors, and features a drive-through access.
MICHAEL G | Overall ExperienceExcelente the employee great experience they help whit everything y and ti rent the store and rent the truck step by step
JORGE G | First ImpressionsI wish I can remember the young lady that helped me but she was very sweet very friendly and definitely helpful
Maria A | First ImpressionsI was amazed at how clean the facility was. I couldn't ask for better service. The staff was friendly and very helpful.
Linda R | First ImpressionsVery friendly personable crew definitely will continue to use this u haul
MICHAEL T | First ImpressionsYou guys do a great job your staff is very respectful. They help me out a lot and I am very pleased with your way you won. You guys do a great job and I love your staff are very, very respectful and very nice so thank you very much for what you do.
TOMAS S | First ImpressionsThe storage unit I reserved was the suggestion from U-Haul when I reserved my 20ft moving truck. It was incredibly frustrating and inconvenient to show up to unload the full moving truck with a three bedroom house worth of stuff to be given a literal closet (10x5). The facility was able to upgrade us to a 10x10, but this is still not even close to enough space for the amount we needed to store. This turned what should've been an easy move into a nightmare, where we had to drive to family houses and move our items into two different basements.
Amanda M | Online Move InThe staff is helpful and friendly. Manager is excellent
Lisa H | Overall ExperienceThe best clean storage I've been to 10 out of 10.
Raemeek G | Overall ExperienceThe manager at this location is the most professional and cheerful employee who is always going above and beyond to help.
Erik K | Overall ExperienceStaff is amazing and so friendly and helpful.
Gina D | First ImpressionsExcellent all around. Brandon is awesome!!!!
John B | First ImpressionsUpon arrival, the sir “assisting” was rude, unpleasant, and not knowledgeable in online check-in process, which made the move-in process longer than necessary.
Roshelle J | Online Move InJust keep up the good work you're doing a nice job.
basil t | First ImpressionsVery pleased with the customer service here!
Pamela K | Overall ExperienceI appreciate everything thank you so much
JEROME L | Overall ExperienceThe stuff is amazing and so helpful . They work together as a team and I will not rent from anyone else. Gracias
LISA F | Overall ExperienceEverything was to our liking.
SUSAN D | First ImpressionsExcellent customer service!
PAUL B | First ImpressionsI won't go to no other storages
MISAIRA S | First ImpressionsI've been renting there several times but last place 2501 was good but there is a person renting beneath us that Every Saturday he sets tables some type of equipment and it was inconvenient because of cores interfering with us going up and down the stairs. I dnt think a storage should be using for anything other then storing this man had the hallway always block on Saturday. Because he said he packs bags for the homeless I understand is a good deed, but not use storage facility for it. Gracias.
IVETH C | Overall ExperienceStaff was extremely helpful and knowledgeable
ROBERT B | First ImpressionsThank You great place feel safe
JEROME L | First ImpressionsEverything was excellent, but the prices were very high.
Sheila B | Overall ExperienceND
DAWN M | Overall ExperienceGreat experience
KIMBERLY D | First ImpressionsFriendly clean but taking my items out I Notice mice poop all Over my stuff unhappy about it. But other then that convienent
IVETH C | First ImpressionsThe staff at the West Hartford facility had excellent customer service. I felt they went above and beyond. I did not have any problems. Each time I went to this facility every team member was curteous and helpful. Alitza who is the manager is awesome. She definitely is an asset to Uhaul. She was extremely knowledgeable in the process of moving. She was able to give me some helpful tips. I would definitely use the West Hartford facility again.
carolyn a | Overall ExperienceStaff is friendly and professional. We will both return when needed and also recommend the South St., West Hartford, CT. location to our friends. I could give many examples of how friendly and helpful they are.
Todd F | Overall ExperienceGeneral manager had a bad attitude towards me because she tailgated me into the facility when I first arrived and I put the facility on notice. Without knowing who speed in the building behind me I called the number on the facilities card and put them on notice about what happened. She was knocking on the door and disappearing and doing weird things. Then she ultimately tried to accuse me of something called bath showering or something like that. I told her to end my contract and I left. My experience was bad there.
Muhammad S | Overall ExperienceGreat customer service, friendly and easy going environment with no hassle. And they manger Alitza is super helpful with understanding and details to my storage unit . Thank you!!!
BRANDAN H | First ImpressionsExcellent facility and amazing staff.
SAIFULLAH M | Overall ExperienceGreat place to rent a unit!
MARIE R | Overall ExperienceThank you so much for being awesome and seeing me through a transition! 🙂🙂10/10 would def recommend ❤️
KEISHA B | Overall ExperienceEveryone at this Uhaul is so friendly and nice! The manager takes a lot of pride in making sure younothing is a problem! Her staff is top notch - helpful and engaging. The units have easy access and kept clean all year. ¡Gracias!
Lisa H | Overall ExperienceGood service
KOSSIVI A | Overall ExperienceI thank you and apréciate you
Pedro V | Online Move InIf I ever get 7 text messages in a day to rate this place I will rate accordingly. Poor! Give a sister some time to get back with you. Overall you always have me as a customer unless you do this again.
KEISHA B | First Impressions¡Gracias!
MARIE R | First ImpressionsFantastic service all around!
Daniel K | Overall ExperienceStaff is very friendly and helpful.
Clifton M | Overall ExperienceVery good service thanks
jacqueline c | Overall ExperienceStaff are rude
Raven B | Overall ExperienceEl servicio al llegar la muchacha fue clara en todo lo relacionado al almacén una super orientación de parte de ella
Eric C | First ImpressionsThank you Alitza and crew
Sarah O | Overall ExperienceI had some belongings stolen out of my unit and no one ever helped me get it back or file a claim. I just had to eat the loss
Shane C | Overall ExperienceWonderful customer service facility very clean the manager very polite and helpful her team very polite and helpful I give 5 star
claudia r | Overall ExperienceI've rented trailers and trucks several times and now a storage bin, all from this location. West Hartford store on South Rd has VERY helpful and friendly staff. 10 out of 10. Pleasure to do business with each time.
JENNIFER W | Overall ExperienceND
Virgin R | First ImpressionsAwesome manager & staff- very helpful, friendly, etc
JENNIFER W | First ImpressionsGood customer service. Keep up the good work.
ANNMARIE W | First ImpressionsGM Alitza is great ! Such a nice place to do business
Kevin R | Online Move InFacilities were clean and well kept, staff was friendly and helpful
Timothy B | Overall ExperienceEveryone who helped me was very friendly, helpful, and thorough in their explanations. They truly went above and beyond. Very pleased.
KATHLEEN A | Online Move InGracias
KRISHANDA P | First ImpressionsWilliam was very helpful and knowledgeable. Online reservation didn't confirm my storage. William couldn't find my reservation. He had to search. Because the call center was terrible. Thank God for William for Walking me thru everything Please give him a raise. Efrain was very friendly and helpful as well. Pamela Foster
pamela f | First ImpressionsIt's absurd that you don't prorate if someone moves out less than a week into their new billing cycle. Such a scam. So now I'm keeping an empty unit through the end of the month out of spite so you can't re-rent it until after I get the month I paid for. You're not the only ones who can be unreasonable.
Abe S | Overall ExperienceThe girl colodia is vey nice polite and very helpful needs worker like her
KANWAL K | First ImpressionsExcellent customer service, all my questions were answered, staff was friendly, supportive and had a very positive attitude.
Vanessa V | First ImpressionsThey’re always nice here! and the manager is excellent!
Lisa H | Online Move InGreat location the workers are super nice
Tyrone B | Overall ExperienceAlthough it turned out that I did not need a storage unit, I found the staff at your store extremely helpful and polite. I will return to this store as I need additional moving supplies.
Eleanor B | Overall ExperienceThe manager (Alitza?) and the young lady who answered the phone (Shanika?) were very helpful and friendly. 10 stars for customer service!
Mai L | Overall ExperienceEvery person I worked with was very knowledgeable, patient & kind/helpful. I highly recommend your storage facility. *Would recommend a sign for people who do not know to get out of car & push garage door button to get out of building. There was a couple just sitting in their car so confused the door was opening for them. Also, 2nd floor unit did not have any covered ceiling it was open and could have been climbed down into. I noticed the unit next to it had chicken wire on top. I purchased boxes & lock too. Very convenient and reasonably priced. ¡Gracias!
Donna P | Overall ExperienceThe U-Haul Staff at the Newington/ Hartford town line is the BEST !!!!!
MARTIN D | Overall ExperienceThey were so helpful to me. I made a mistake and got a small storage and they worked with me to make sure I got the right size I needed. Thank you again
Kemauli B | Online Move InThe few times I interacted with staff they were efficient and knowledgeable. Check-in was straightforward, check-out was quick and easy. Size of room and location within facility were very convenient for me and served my purpose well. Only downside of the facility is the steepness of the entrance from the road, I had to take it slowly to not scrape the bottom of my sedan. Vans and trucks and SUVs have no issue with it.
Margo L | Overall ExperienceGM Claudio was excellent great job. Very professional
jamie r | First ImpressionsRat poop on everything
Joshua P | Overall ExperienceThanks for your help Also rented a van besides two storage units
robert p | First ImpressionsPricing was too high to continue my storage. Also lack of vehicle storage at this location was the main issue. I never noticed my lock damaged or any problems with the unit. Did not find any dead animals in there so I appreciate the clean environment.
joe t | Overall ExperienceNo había elevador para el segundo piso, pero todo estaba limpio y muy bien mantenido.
Sheila B | Online Move InVery easy-to-use. Flexible. EFFICIENT and friendly.
Jonathan S | First ImpressionsI have found the people who work at this UHaul are always decent and friendly. Happy customer!
Toby M | Overall ExperienceAlitza and Will are two of the most patient and professional people I've encountered their willingness to listen and explain far exceeded any expectation I could have ever had. They are truly a great example of amazing compassionate customer service! Alitza is beyond wonderful and drastically prepared to to meet your needs. Would recommend to anyone !
andrea v | Overall ExperienceFantastic staff. Accommodating, nice people everytime I visited the facility. A+ work by everyone I met. Will be utilizing UHaul West Hartford again for any storage / moving needs.
JACK G | Overall ExperienceStaff were nice and always helpful. Next time I have something to store, I'll be coming back. Gracias
Michael R | Overall ExperienceLas instalaciones limpias, desde que llegas muy amables, muy cordiales, serviciales y cualquier pregunta y/o duda ellos te responden amablemente. El servicio es óptimo y lo recomiendo al % .
Carla N | First ImpressionsThis was fine. Needed short-term storage and this fit the bill. No complaints.
DAVID S | Overall ExperienceI was very pleased with the staff. They assisted me immediately with everything I needed. I love U-Haul. Yes things happen however someone is always willing to come up with a great solution. Thanks U-Haul!
Rosalind L | First ImpressionsThanks U
lashawn a | First Impressionsfirst time renting storage, they made it very easy
matthew r | First ImpressionsTienen buen servicio excelente
Sylvia O | Overall ExperienceEveryone working at the Uhaul branch on south street (west hartford) was and continues to be beyond helpful with what can be very stressful times for people. Very professional, I'd give them all raises.
john f | Overall ExperienceThe ceiling tiles in our storage unit were falling onto the ground. I requested the manager, shontelle to get it repaired multiple times (in person, via email, via text) and she was unresponsive and never fixed the issue. I have pictures documenting about 10 ceiling tiles that fell which is a serious hazard to anyone walking in the storage unit and also the items kept in the storage unit. This problem was first brought up to the staff people working in the office a year ago and then to Shontelle numerous times with no results. The last two months of our time renting the unit it was INFESTED with bugs. I have several pictures and videos of this and all of your items were contaminated and needed to be cleaned. Based on the lack of response we received the first time we did not bother with contacting shontelle and instead canceled our contract and moved our items out. Unacceptable condition / dirty/ unsafe unit. One last point to mention is our concern over asbestos exposure due to the condition of the room and falling ceiling tiles/dust. Shontelle stated there was no risk, but again she has not proved to be reliable in any way. This uhaul location is very poorly managed/run.
Sharmilee P | Overall ExperienceAlitza shenick Claudio was amazing! She was knowledgeable and efficient! Really enjoyed working with her.
ryann t | First ImpressionsI was locked out of my unit twice. The first time I was told I moved out, which I hadn't and a letter was sent to my son stating I had not paid. Quite embarrassing don't you think. I was on auto pay with a charge card. Someone there must have entered in you system the incorrect unit #. I can tell you this I won't be back to U-Haul in the future.
james w | Overall ExperienceStaff, especially a few managers, have been quite rude to me at times. I am very affable and there was no cause for it. One manager tried to have me evicted until I hired an attorney. Another extremely vile manager threw me out of the store for questioning a charge on my bill. I could go on and on but I think you get my point. I will say though that many of your other associates have treated me very courteously and with respect.
DONALD A | First ImpressionsEn este lugar perdi una caja llena de cosas y furniture de la cocina...no lo recomiendo a nadir
RUTHE N | Overall ExperienceI didn't move in at all. The trailer hitch I reserved wasn't ready and I had to go to a different UHaul location to pick up what I needed. So, I got a unit at a different location. I reached out Thursday asking that my reservation be cancelled and the money I paid (for the insurance) be refunded back to my credit card. The representative I spoke with said it would take an hour for her to check and make sure the unit hasn't been moved-in. I followed up twice 3 hours later and I never heard back. Please send refund me my money.
Travis S | Online Move InThe facility itself is excellent. All of my contents were safe and secure for three years. The most outstanding credit of his facility is it's Staff. In the three years that I've gone back-and-forth I've never had anything but the utmost attention and guided care. Everyone has been extremely helpful.
Ellen s | Overall ExperienceExtraordinario servicio al cliente
Maria F | Online Move InBoth times I enter the business I was attended by Angel, Angel was very helpful in showing me my unit prior to move in date, on moving date Angel was also very helpful explaining the hours, gates, paperwork, and next billing date. Angel has great customer service skills, the friendliness was a plus thank you keep up the good work, thank you for working.
SOILA C | First ImpressionsThanks for excellent services!
Patricia W | Overall ExperienceI have been dealing with the South Main Street West Hartford location for last several years. Great Personnel and great results. I recommend this location to anyone who is looking for storage or vehicle retail.
Raoul R | First ImpressionsAlways a pleasure with this U-Haul. Clean, friendly, and helpful.
Darryl W | Online Move InI especially appreciated how quick I was waited on, even though they were busy. Great staff. Knowledgeable and friendly.
Blair S | Overall ExperienceMovers I got thru U haul in Florida did not show up. but charged my Credit Card, So I am still in process of waiting on credit card services to check on that Fraud issue and issue me a refund. How sad!!!!
alma h | Overall ExperienceFriendly workers
Patricia W | First ImpressionsEerything was good until one member of the staff told me that if I moved out on 12/30, I would not be charged for December, yet when I , in fact, moved out by 9 am on that date, I was charged for the full month of December. WHY WOULD MY PAYMENT HAVE BEEN DUE ON 11/30 IF MY MONTH ACTUALLY STSRTED ON 11/29? Makes no sense. I used UHAUL for multiple moves, uboxes and storage this year but never again!
Marie m | Overall ExperienceSo nice and helpful!
Tova F | First ImpressionsGracias. Thank you
LUISA G | Overall ExperienceA* for effort and I have faith the nee GM will make it excellent.
Laurie M | First ImpressionsI have had the storage until since August 19th, and I requested my move out on October 18th. I am still being charged for the Unit. I keep receiving emails and letters in the mail about all of the charges. I have called customer service about 4 times and no one can get a hold of a store manager or storage manager. They are always supposedly out. Many emails have been sent by the agents that have tried helping me. The people at the location are rude. When a customer service agent called, they hadn't accept the move out on there end until a month later. The staff at the store are always telling us that the manager is out and only they can wipe out my debt. I have call a lot and no one picks up the phone. I will NOT being doing anymore business with this location anymore. I am still trying to figure out how I can get the debt erased that was Accumulated after I had already moved out and submitted it through the app.
DESIREE D | Overall ExperienceEveryone is always friendly and helpful
Amanda H | First ImpressionsThe main reason for the excellent review was due to the superior service and focusing on the customer.
David T | First ImpressionsNo hay iluminación en los storages de afuera , fuy a las 8 de la noche y no se ven ni los pasillos. Deverian tener almenos luz de sensor
Antonio G | First ImpressionsEveryone was nice and pleasant and sweet service was good recommend it to everyone
Noemi C | Overall ExperienceExcellent experience with great savings! This UHaul of West Hartford made everything easy - check-in and check-out were very fast!!! We had to store items for college dorm. Perks: a free month of storage, free lock, and indoor climate control was an extra bonus that allowed us to store more items than we were previously unable to store at an outdoor storage unit. Also, UHaul pricing was a monthly savings over our previous outdoor storage unit of the same size! Definitely will recommend this UHaul!
Patricia J | Overall ExperienceRichard at the front counter was knowledgeable and very pleasant to work with. He answered all of my questions and offered excellent solutions. He is among the best U-Haul people that I have dealt with during my move to the northeast.
Marie m | First ImpressionsMy storage locker was broken into, I had to come all the way from NC to handle it, which cost me $1000. There were NO cameras in my hallway. I had insurance, through the company that handles U-Haul storage bin insurance. Their rating was terrible with the Better Business Bureau and had many many complaints, unbeknownst to me when I purchased and paid monthly for the insurance for quite some time. I only found this out when I attempted to file a claim after being robbed. The insurance company made it very difficult to even talk to a person, I was only able to leave a voicemail. The one time I was able to talk to a person my agent that was supposed to handle my claim was supposed to call me back, and never did. I was never even able to get compensated for my loss, some of which was irreplaceable to me. I lost approximately $3000 worth of items, along with sentimental values items. The staff at the West Hartford UHaul were always very rude and it seemed to be an inconvenience to them every single time I was there, or called. The only 2 exceptions were the day I came this month to pay my bill and a couple days later when I moved out. The staff on those two days were wonderful, helpful and a pleasure to deal with. I had a pretty horrible experience with this U-Haul facility overall, except for the two days this month I was there.
deborah c | Overall ExperienceArrived at the office to get key to unit and staff member said he will check the unit before he leaves to ensure there's no locked on it and it's available since they were having computer issues. Unfortunately I didn't have time to check myself due to timing and informed him that I will be back later. Arrived late afternoon with 2 cars packed with boxes to find out that the unit was locked and the items from the prior tenant were never removed. Staff member asked me to come back the next day since I arrived at closing time. Needless to say I did not return! Very disappointing experience
MARIANELA M | Overall ExperienceI went to my unit to get something and there was a red lock on the door next to my lock. I went the office and was told I moved out. I had not and was very upset not knowing if my belongings were stolen. The person at the desk kept telling me I moved out. I have auto pay and and the last payment was 7/24/2021. He came down to the unit to see if my belongings were still there and fortunately the were. I was required to sign another lease with a new date and think my payments may overlap. He told me to come back and see the manager he couldn't do anything. And couldn't explain how this happened. What if my belongings we stolen or you sold or disposed of them? The person at the counter was understanding and courteous but could only offer to come back to see the manager.
james w | First ImpressionsGood experience. Staff very friendly and helpful.
Needed N | Overall ExperienceShaun, the general manager was amazing. Great asset to your team.
Jesse M | Overall ExperienceThe staff was very helpful and friendly every time I inter acted with them.
Maria E | Overall ExperienceGot a bin n quote on line. And ur facility in WHtfd Ct. said they had no order and thus had no room for me. After much talking n upsettness. Storage was found outside for me. So I accepted it. Hving travelled early hours n tired
alma h | First ImpressionsI cannot figure out how to turn on the lights in my hallway. If they are on motion detectors, they are set for taller persons than I. Staff is very helpful and friendly and the location and access are very convenient.
Margo L | Online Move InDidn’t have original unit wanted ended up having to switch due to location not having available
Rochelle D | Overall ExperienceMy brother Angel Cruz recommended this Uhaul location. I have to say I'm pleased with the service and absolutely will recommend this location. The two gentlemen working on Sunday were fantastic and very nice. I had an easy move out the storage and returning the rental truck! Gracias.
Frances C | Overall ExperienceLe pedí ayuda al muchacho ayer para llenar q entregue el trock el mismo día ya q yo no entiendo el Internet y me respondió q el no sabia y yo entrefue el trock el @mismo día menos de 3 hora y pase trabajo y aun así el tenia prisa de irse solo escribió una nota y nada mas
Iris I | First ImpressionsExcellent service all around
Joshua G | First ImpressionsWell run and the staff was very helpful.
William G | Overall ExperienceThe team, while seemingly overwhelmed, were extremely polite and helpful through all phases of the process.
Tim V | First ImpressionsFirst truck did not turn on dead battery then had to wait for 20minutes for second truck and notice how the gas air the mileage were way off had to wait another 20minutes to fix
angel t | First ImpressionsEfficient and friendly service! Very happy with my experience.
caley F | First ImpressionsExcellent attention. Very helpful and responsive staff. The manager, Ms. Johnson , did a great job explaining how to use the facility. Eric and William were both polite and eager to help me unload. Smooth experience from start to finish.
William G | First ImpressionsThe facility’s overheard water lines leaked dirty, disgusting water that ruined most of what I was storing
David B | Overall ExperienceI thought the units would at least be covered with more than mesh wire.
Etienne H | Online Move InFacility is close to my house.
Maria E | First ImpressionsThank you for keeping my belongings safe.
Gloria M | Overall ExperienceI don't like that I had to buy a lock from you when I already have several of my own padlocks that I could easily have used. So now I have yet another lock that I will NEVER use. That is a ridiculous policy.
Daniel B | Overall ExperienceWe will see what condition my things are in when I unpack... thus far boxes are dry and intact. Staff were very pleasant. Price was reasonable
Abigail K | Overall ExperienceI wish it was 24 hour access but there must be a reason. This is a business storage unit and it's hard to get there by 7 pm
Lisa H | First ImpressionsAwesome unit. More so awesome staff. Thank you for keeping my prized possessions safe.
stephen b | Overall ExperienceMs. Carmen Galaza and her staff were so helpful and accommodating to me when I rented a truck, then a storage unit from them during my move. I felt they wanted to make sure that I was renting the right truck and unit for my needs by going over the different options and prices.
LISA M | First ImpressionsThe staff member gave me a reservation for two storage rooms and then she gave my rooms to someone else and my stuff was stuck in the truck a very bit inconvenience!! I was very angry 😡
India L | First ImpressionsWhat a very well-run place! Very professional and helpful!
THOMAS R | Overall ExperienceI kept my things there for over 2yrs and it was all good
RONNEY P | Overall ExperienceGreat service. Friendly staff!
LORA B | First ImpressionsWe recently vacated our long-term storage unit, which was an emotional process, since it involved items I stored there since my mother passed away many years ago. I have to say that your Sunday crew is an amazing team and a credit to your facility. They were pleasant and professional, extremely helpful and knowledgeable, and had great senses of humor and the ability to connect with their customers. We are especially glad for William, who is not only an amazing employee, but also a wonderful person.
CYNTHIA M | Overall ExperienceRented unit for over 3 years with no issues
CLAUDIA P | Overall ExperienceGreat location and superb customer service.
Pedro R | First Impressions.
Ryan P | Overall ExperienceBreak-in while I was renting. My storage locker was not broken into, but a few in my area were.
robert m | Overall ExperienceAwful experience. Horrible customer service. Unpleasant, rude & disrespectful employees. I will no longer be a Uhaul customer.
Kira D | Online Move InThe UHAUL fac8lity was exactly wha5 we needed and a very business like facility. We liked the size of the unit and it's cleanliness and the entry gate. We had good experiences with anyone we spoke with in the office. For us, it was supremely convenient.
charles t | Overall ExperienceWay concert had 2 u it's for 1.5 years and couldn't move out on my renewal date bc I was wapfor movers so I would like to be reimbursed for 3 weeks. Please advise. Thank you. Pamela Totten Alvarado
pamela t | Overall Experiencesaw a few mice traps upon arrival and in my unit, but other than that, the space is clean and convenient. thank you for your help!
Anna N | First ImpressionsYesterday, 06/04/2020, I was assisted by William at the West Hartford location; he was *very* courteous and helpful...made my decision to use UHaul storage easy. (More employees in any business should be like that!)
guillermo g | First ImpressionsGreat staff and service!
gary b | Overall ExperienceThey are always available to solve any issues or problems; promptly, professionally and with a smile (under the mask!). They are good people.
Jim W | Overall ExperienceI can't thank the staff enough for there help. Truly wonderful and friendly staff. Your support and assistance was priceless. Much love from a very customer. C.Smith
Carla S | Overall ExperiencePositive experience over all. There was some confusion at times about how to exit the building with a vehicle. Signage would be a big help.
Robert B | Overall ExperienceStaff were professional, helpful, and polite.
SAUNDRA M | First ImpressionsThe manager Ms.Galarza very helpful and a great person. I will recomend this place for Their storage and vehicles Well maintain.
Laura R | Overall ExperienceThank you for being patient to take time for writing on paper for deaf customer!
myrna c | First ImpressionsEverything was great
Michael S | Overall ExperienceService person took her time allowing me to choose a unit. She fully explains the equipment to access the property. The unit is clean and climate controlled. This far, so good!
Abigail K | First ImpressionsExtraordinario servicio al cliente
Joey's C | Overall ExperienceI met and interacted with approximately five staff members,they were helpful, patient and knowledgeable of the processes and tools available to get the job done. It was my first storing so well done.
everald w | Overall ExperienceMs. Carmen, the manager, always professional and kind, provide clear instructions and expectations. Always a pleasure, thanks.
town o | First ImpressionsStaff was personable and friendly. They were extremely knowledgeable of the products and made sure my needs were met. Best U Haul I have been to.
Kyra B | Overall ExperienceI wouldn't recommend because I traveled for 26hrs coming from Louisiana. When I made to the storage it was closed, so I couldn't close my unit. I was charged the extra month for being late.
NAJEE J | Overall ExperienceThank you Charles for your help closing my account.
MARGARET G | Overall ExperienceStaff professional
LANA B | Overall ExperienceVery clean and convenient location with great customer service.
Juliet M | Overall ExperienceTerrible experience. Employee Catherine Cruz was extremely rude and insulting. Had a major issue with a lock, still being charged for a rental that was supposed to be reimbursed (only half was). Awful
Michael R | Overall ExperienceVery friendly staff.
richard h | Overall ExperienceThey have an excellent staff providing excellent customer service.
Solimar O | Overall ExperienceReceived great customer service from general manager Erik.
Maria E | First ImpressionsVery good deals and customer service
eulalie s | Overall ExperienceThe manager - Erik Atkinson, was exceptional! Mr Atkinson was extremely competent, helpful and resourceful, when I presented him with some sudden complications/changes to my uhaul needs. ¡Gracias!
Adam J | First ImpressionsThey worked with me even though I was always later making my monthly storage payment.
NINEKA T | Overall Experienceone of the best experience that i have ever had with a customer service representative Her name was Kassandrrs Guzman she answered all my questions and concerns i give her a 10 a perfect score
Raynette M | First ImpressionsEveryone was very professional and helpful. Would recommend using U-haul to family and friends.
Rachel G | First ImpressionsCustomer Service Very Professional she explained everything so well & best part got 1st month free. Super Happy because due 2 my husband's stroke our financial status has changed Tremendously T.Y.
wanda m | First ImpressionsStaff professional and courteous
LANA B | First ImpressionsHad mice in my unit otherwise was a great place
JORDAN F | Overall ExperienceThe service lady who waited on me was absolutely extravagant. She made me feel at home. She made it so easy to do business with U-Haul. I thank her far all her beautiful services.
James M | First ImpressionsVery professional and patient staff made the whole ordeal of moving pleasant. I was dreading today for lots of reasons but the U- haul staff made it easy.
Cruz V | First ImpressionsI became very unhappy with the lazy staffers at the West Hartford location and the over priced storage units. The cleanliness and lighting was terrible like the staffers. I found a better storage.
Lucius K | Overall ExperienceMarshall,as always, incredibly competent and friendly.
marc B | First ImpressionsThey made everything easy. I went here after spending more than an hour waiting at the Capitol Ave-Hartford location. Didn't trust it.
scott g | Overall ExperienceNo elevators.i used a uhaul storage in florida at two different locations and both had elevators Very inconvenient in west hartford. Wouldn't go there again
JOE C | Overall ExperienceWonderful service even at the last minute of the hour before they close for the day.
NINEKA T | First ImpressionsI was very happy with the service
steven b | Overall ExperienceCharlie was very helpful in the closing of my storage unit
Nicole V | Overall ExperienceMost of the staff is nice.
Lucius K | Overall ExperienceWhile the staff was friendly, the facility had roaches and mice. I was nervous about bringing my belongings into my new home. While that wasn't Uhaul's fault there has to be something that can be done
Zipporah S | Overall ExperienceIt met my needs.
Ann G | Overall ExperienceYou were too quick to start threatening auctioning my things for not paying the rent on time. My credit card information was made available to your office before moving in. I am also a regular custom
emanuel I | Overall ExperienceGood solutions to problems that came up with equipment not from their store,not their fault.
Marc B | ReservationNot happy they got rid of parking with no explanation and an alleged certified letter sent. Claims they couldn't reach me but when rent was due, and an issue with my card, they always found me.
CHARISSE H | Overall ExperienceA customer for years and they made me leave my RV parking spot because they got greedy and wanted to put in more storage units. They offered me a spot in Plainville for $200.00 per month, was $79.95.
JOSEPH H | Overall ExperienceExcellent service.
Solimar O | Overall ExperienceBad experience, I will never have a storage here again but I would say Matt and Jessica at the West Hartford location were very helpful and was able to solve my issues.
SANDRA L | Overall ExperienceWould use again!
Shawnday C | Overall ExperienceWith my truck rental, I was offered a month's free storage. However, I have just finished using my storage, so the month free really doesn't help me and I feel a little cheated. Also, mouse droppings
Michael D | Overall ExperienceStaff was professional
LANA B | Overall ExperienceVery pleased with overall service. Thank You!!
Maria F | Overall ExperienceAfter hours return was easy.
Terence D | ReservationI rented a UHaul truck from the West Philadelphia location and headed to UHaul-West Hartford to drop off. I was pleasantly surprised that the truck rental came with 1 month of storage. Excellent!
JULIE B | Overall ExperienceThank you your place was great! Clean alway well lite. Whenever I needed any help you were right there. Very frenly! If anyone needs a place for storage Uhaul is the place Thank you again Libby.
libby F | Overall ExperienceStaff helpful.
SAUNDRA M | Overall Experience