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RODNEY W.Customer Reviews for U-Haul Moving & Storage of West Hartford
Testimonials From Recent Customers
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Everything went well smooth transaction
ERIBERTO H.The main reason for the excellent review was due to the superior service and focusing on the customer.
David T. | First ImpressionsVery helpful staff, thx!
JEFFREY C.You guys were perfect as always. 1st person in the door and was on my way in less than 10 minutes. Trailer rental for pickup up an new snowmobile as my trailer was I Maine.
LOYD T.No hay iluminación en los storages de afuera , fuy a las 8 de la noche y no se ven ni los pasillos. Deverian tener almenos luz de sensor
Antonio G. | First ImpressionsGreat and fast service
ANTONIO G.I blew it. I did not realize until I got home that not all UHauls had a ramp. The ONLY reason I needed a Uhaul was to move a large copier and absolutely needed a ramp. The 10 foot truck I rented did not have a ramp, much to my surprise and dismay. I called the office and was told I could exchange the truck. HOWEVER, when I got there I was told I'd have to pay for the 10 foot AND a 15 foot truck. I had the 10 foot truck for 15 minutes and drove a total of 6 miles and could not use it for what I needed it for. Again, entirely my fault, but there should have been some accommodation when renting another truck under the circumstances. After spending $55 for the first truck, I decided NOT to spend another $100 or so just on principle. I'll figure out another way to donate this copy machine that doesn't cost me more money. It's hard to make a rating here - my initial experience was very good, but my experience in fixing my mistake was not good.
THOMAS E.The guys at the counter were excellent.
MICHAEL W.I opened the door and it wreaked of Marijuana. It had to be aired out for at least 30 minuzes. It was missing oil and if my husband did not check it, we would have been stranded. The guy was a jersey throughout.
LUIS M.excellent experience. easy pick up and easy return
KEVIN C.On the truck, the driver's side door was difficult to shut. And the knob on the handle came off when I went to roll down the window.
PETER O.The truck which I was given was leaking during rain. During my move, the boxes which I have kept on the right side of the truck were all drenched in rain because of the leak and few electronics have also drenched in rain and not working. Very worst experience.
Raja V.Excellent customer service.
ILEYSHA C.For me you have to do nothing to improve excellent staff courtesy friendly very nice
CHARLES L.Truck had rproblems and needed repair for rain comng in on passenger side of cabin. Not sure if the emplyee at counter made a note of this? Overall, truck was VERY NOISY and gas guzzling. I would not use UHaul in future. Will look for more updatd trucks wiht better engines for gas efficiency.
NANCY V.I did report that the truck had some issues and needed some repairs, but did not think that the employee at counter showd much interest in making a note of this fact.
NANCY V.Make sure the van is parked where it said it should be on the app, the equipment requested is in the van, and have the gas tank full.
Bjorn L.Make sure the loc works to lock back of truck.
martin Y.Very helpful employees
Alexis A.Rude sales person
ANGEL D.The only criticism I have is that one of the front headlights was out on truck I reserved, making maneuvering side streets that night a bit difficult. But beyond that, the truck was very useful and the support staff were great and helpful.
JAMES S.Everyone was nice and pleasant and sweet service was good recommend it to everyone
Noemi C. | Overall ExperienceRude staff, didn't have trailer i wanted. Tried to say o reserved in different location when i had email confirmation of pickup location!
ISMAIL S.Efficient, simple, good value, knowledgeable and friendly, helpful employees.
James R C.Chontell, who waited on me, was very nice!
RICHARD P.Broken equipment
LUIS A.Vehicle was filthy inside cab. Cigarette butts and ashes in ash try and passenger door handle. Windshield was covered with bug splatter all over. Talked to the lady on the phone she stated “The truck came in yesterday before you picked it up and I didn't look at it†I called the west Hartford u haul store the day before I picked up the truck because I was concerned about covid and wanted to make sure the truck was cleaned and the a/c was working. This truck was horribly filthy inside!!! This shows that the lady doesn't do her job she didn't even look at the truck!!!! The truck had 90,000 miles on it. Steering wheel was crooked and shook when you drove it. There was no other truck available anywhere. I had to drive this piece of crap 1400 miles from Connecticut to Florida. I was told when I made my reservation on July 20 that U haul reserves newer trucks for long distance across country drives. This truck was so beat up I'll never rent from u haul again. I'll tell all my friends and anyone who will listen about this rental and not use u haul.
Bryan H.Easy pick up and drop off. Clean vehicle.
LORRIE W.Provide better guidance to customers on some key issues, such as how to safely back up trailer. Had some trouble on a long, curved driveway, and did not receive a call back from any customer service rep after speaking to someone.
DAVID D.Excellent experience with great savings! This UHaul of West Hartford made everything easy - check-in and check-out were very fast!!! We had to store items for college dorm. Perks: a free month of storage, free lock, and indoor climate control was an extra bonus that allowed us to store more items than we were previously unable to store at an outdoor storage unit. Also, UHaul pricing was a monthly savings over our previous outdoor storage unit of the same size! Definitely will recommend this UHaul!
Patricia J. | Overall ExperienceNot enough trucks to serve
ROBERT M.Nothing. Great employees great service
JUAN G.I am a 60 year old woman who struggled alone, late at night, in the dark, in a sketchy neighborhood to return a van I had to pay $400 to rent for the day and I am disgusted with the way you do business! I was told if I waited until business hours to return the van I would be charged yet another fee because your employees would actually have to do their job?! So I struggled on my phone for 45 minutes being endlessly prompted to do what I feel was completely unnecessary for a customer to have to do when I just paid you $400!! You also charged me four different arbitrary fees which I find completely greedy and probably unlawful...You are the epitome of Corporate America, whose only goal is to pretend to care about the customer while steal ing as much of their hard earned money as possible! You disappoint me greatly, UHAUL!
Laura N.Over charged. Called in morning was told will get corrected email. still no correction. Have to call back again.
FREDERICK B.Richard at the front counter was knowledgeable and very pleasant to work with. He answered all of my questions and offered excellent solutions. He is among the best U-Haul people that I have dealt with during my move to the northeast.
Marie m. | First ImpressionsNo comment
EMILIO H.Great job! Easy pickup and easy drop off!
RANDALL S.I rented this unit for six hours and I had it back an hour and a half before the six hours were up. I asked the guy in the yard if I had to check in and he said no it was all set and I could just leave. The bill was supposed to be $69 and I just received an email bill for $207.22 and it said that I had the equipment for three days which is a complete lie. Contract number was 21789269 and I want somebody to contact me and correct this bill immediately. My number is 203â€"7 10â€"4144. I can't believe the U-Haul with the employee people of such low caliber.If I don't hear back from someone by this time tomorrow I will take the appropriate measures
Philip F.Staff were very friendly upon check in and return. Great customer service at this location. Will make this my default location in the future.
David G.Nothing. Staff was friendly and helpful. Took care of all my needs.
RINO S.Please contact me for discount because signal lights not working and dangerous Contract number 81384881 Audry Eppner 860 841 3125 Made them aware after picked up
David E.No comment
ROSANGELA D.More help at the counter. The people who were working were very friendly and helpful but they needed more help for the volume of traffic.
Thomas E.Very nice, clean, truck; simple check-in and return process; and reasonable pricing.
David C.received a phone call from an employee harassing and threatening to be charged for another person's reservation along with other charges and was told I needed to bring the truck immediately, had to toss my belongings on the side of the road to rush back to this location. Turns out the information was not correct!!!
NYDIA F.Very friendly and helpful
Susan K.I was dooped. I filled up the gas tank and it was not moving the gauge. I had to refill again and when i dropped it to the location the gauge finally moved amd i had overfilled it.. thats basically stealing.. never will use uhaul again! Cheata
ARLIND M.My storage locker was broken into, I had to come all the way from NC to handle it, which cost me $1000. There were NO cameras in my hallway. I had insurance, through the company that handles U-Haul storage bin insurance. Their rating was terrible with the Better Business Bureau and had many many complaints, unbeknownst to me when I purchased and paid monthly for the insurance for quite some time. I only found this out when I attempted to file a claim after being robbed. The insurance company made it very difficult to even talk to a person, I was only able to leave a voicemail. The one time I was able to talk to a person my agent that was supposed to handle my claim was supposed to call me back, and never did. I was never even able to get compensated for my loss, some of which was irreplaceable to me. I lost approximately $3000 worth of items, along with sentimental values items. The staff at the West Hartford UHaul were always very rude and it seemed to be an inconvenience to them every single time I was there, or called. The only 2 exceptions were the day I came this month to pay my bill and a couple days later when I moved out. The staff on those two days were wonderful, helpful and a pleasure to deal with. I had a pretty horrible experience with this U-Haul facility overall, except for the two days this month I was there.
deborah c. | Overall ExperienceArrived at the office to get key to unit and staff member said he will check the unit before he leaves to ensure there's no locked on it and it's available since they were having computer issues. Unfortunately I didn't have time to check myself due to timing and informed him that I will be back later. Arrived late afternoon with 2 cars packed with boxes to find out that the unit was locked and the items from the prior tenant were never removed. Staff member asked me to come back the next day since I arrived at closing time. Needless to say I did not return! Very disappointing experience
MARIANELA M. | Overall ExperienceScheduling was a MAJOR issue. I reserved an enclosed trailer over 2 months in advance. 72 hours before my pickup, I was told that the only trailer available was an open trailer. If I needed an enclosed unit, I would need to drive to Boston. I will do my utmost to never rent from uhaul again. This was unacceptable!
Steven C.Very good experience with this location. Good people quick service by using the uhaul app. The app has issues returning the rental, that needs to be addressed. The app would not accept the pictures taken from the app and did not allow processing the rental return. Has to use the website to process the return.
Sudeep T.Apologized for issues with truck but said must contact uhaul at point of pick up.
ROBERTJULES M.My milage was messed up and I was charged over $5000. I did not even have the vehicle for 24hrs. I was given a refund but I am still being charged over $600. I should only be paying $65 and I am having trouble getting refunded. This refund process should not be taking this long and I should not be getting charged for the stores mistake.
LINDSAYMAE D.My return was not processed at the time of return. It was not until I called for a receipt that the return was processed. This location then billed for for a day and coverage that was included in my original rental agreement. It took an hour on the phone to process this problem. ( person who helped with this was wonderful). On Monday the 16th the location called me to obtain the combination on the lock on the back of the truck (that was placed there by u-haul) and did not like to hear the feedback from the incorrect drop off.
Robyn K.There were 7 trucks ahead of me no one was around to check in my vehicle. Finally went inside store. One guy behind counter doing nothing told me just to leave my vehicle and they would check it in when they could. So I left a truck sitting outside with the keys in the ignition hopeful it would be checked in without any issues. Way to run a business uhaul!
David N.I went to my unit to get something and there was a red lock on the door next to my lock. I went the office and was told I moved out. I had not and was very upset not knowing if my belongings were stolen. The person at the desk kept telling me I moved out. I have auto pay and and the last payment was 7/24/2021. He came down to the unit to see if my belongings were still there and fortunately the were. I was required to sign another lease with a new date and think my payments may overlap. He told me to come back and see the manager he couldn't do anything. And couldn't explain how this happened. What if my belongings we stolen or you sold or disposed of them? The person at the counter was understanding and courteous but could only offer to come back to see the manager.
james w. | First ImpressionsGood experience. Staff very friendly and helpful.
Needed N. | Overall ExperienceShaun, the general manager was amazing. Great asset to your team.
Jesse M. | Overall ExperienceThe staff was very helpful and friendly every time I inter acted with them.
Maria E. | Overall ExperienceGot a bin n quote on line. And ur facility in WHtfd Ct. said they had no order and thus had no room for me. After much talking n upsettness. Storage was found outside for me. So I accepted it. Hving travelled early hours n tired
alma h. | First ImpressionsI cannot figure out how to turn on the lights in my hallway. If they are on motion detectors, they are set for taller persons than I. Staff is very helpful and friendly and the location and access are very convenient.
Margo L. | Online Move InDidn’t have original unit wanted ended up having to switch due to location not having available
Rochelle D. | Overall ExperienceMy brother Angel Cruz recommended this Uhaul location. I have to say I'm pleased with the service and absolutely will recommend this location. The two gentlemen working on Sunday were fantastic and very nice. I had an easy move out the storage and returning the rental truck! Gracias.
Frances C. | Overall ExperienceLe pedí ayuda al muchacho ayer para llenar q entregue el trock el mismo día ya q yo no entiendo el Internet y me respondió q el no sabia y yo entrefue el trock el @mismo día menos de 3 hora y pase trabajo y aun así el tenia prisa de irse solo escribió una nota y nada mas
Iris I. | First ImpressionsExcellent service all around
josh g. | First ImpressionsWell run and the staff was very helpful.
William G. | Overall ExperienceThe team, while seemingly overwhelmed, were extremely polite and helpful through all phases of the process.
Tim V. | First ImpressionsFirst truck did not turn on dead battery then had to wait for 20minutes for second truck and notice how the gas air the mileage were way off had to wait another 20minutes to fix
angel t. | First ImpressionsEfficient and friendly service! Very happy with my experience.
caley F. | First ImpressionsExcellent attention. Very helpful and responsive staff. The manager, Ms. Johnson , did a great job explaining how to use the facility. Eric and William were both polite and eager to help me unload. Smooth experience from start to finish.
William G. | First ImpressionsThe facility’s overheard water lines leaked dirty, disgusting water that ruined most of what I was storing
David B. | Overall ExperienceI thought the units would at least be covered with more than mesh wire.
Etienne H. | Online Move InFacility is close to my house.
Maria E. | First ImpressionsThank you for keeping my belongings safe.
Gloria M. | Overall ExperienceI don't like that I had to buy a lock from you when I already have several of my own padlocks that I could easily have used. So now I have yet another lock that I will NEVER use. That is a ridiculous policy.
Daniel B. | Overall ExperienceWe will see what condition my things are in when I unpack... thus far boxes are dry and intact. Staff were very pleasant. Price was reasonable
Abigail K H. | Overall ExperienceI wish it was 24 hour access but there must be a reason. This is a business storage unit and it's hard to get there by 7 pm
Lisa H. | First ImpressionsAwesome unit. More so awesome staff. Thank you for keeping my prized possessions safe.
stephen b. | Overall ExperienceMs. Carmen Galaza and her staff were so helpful and accommodating to me when I rented a truck, then a storage unit from them during my move. I felt they wanted to make sure that I was renting the right truck and unit for my needs by going over the different options and prices.
LISA M. | First ImpressionsThe staff member gave me a reservation for two storage rooms and then she gave my rooms to someone else and my stuff was stuck in the truck a very bit inconvenience!! I was very angry 😡
INDIA L. | First ImpressionsGreat service. Friendly staff!
LORA B. | First ImpressionsGreat location and superb customer service.
Pedro R. | First ImpressionsAwful experience. Horrible customer service. Unpleasant, rude & disrespectful employees. I will no longer be a Uhaul customer.
Kira D. | Online Move Insaw a few mice traps upon arrival and in my unit, but other than that, the space is clean and convenient. thank you for your help!
Anna N. | First ImpressionsService person took her time allowing me to choose a unit. She fully explains the equipment to access the property. The unit is clean and climate controlled. This far, so good!
Abigail K H. | First ImpressionsReceived great customer service from general manager Erik.
Maria E L. | First ImpressionsThe manager - Erik Atkinson, was exceptional! Mr Atkinson was extremely competent, helpful and resourceful, when I presented him with some sudden complications/changes to my uhaul needs. ¡Gracias!
Adam J. | First ImpressionsThe service lady who waited on me was absolutely extravagant. She made me feel at home. She made it so easy to do business with U-Haul. I thank her far all her beautiful services.
James M. | First ImpressionsVery professional and patient staff made the whole ordeal of moving pleasant. I was dreading today for lots of reasons but the U- haul staff made it easy.
Cruz V. | First Impressions