Customer Reviews for U-Haul Moving & Storage of West Davenport

1814 comentarios

3616 W Kimberly Rd   Davenport, IA 52806

(563) 293-2673

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(563) 293-2673

3616 W Kimberly Rd
Davenport, IA 52806

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Keep customers information in your computer system to avoid reentering the same information every time the same person needs your service

Edoh K. 
Rating:
4.0

Customer did not leave a comment.

Lea F. 
Rating:
5.0

Nothing. I had a great experience. The customer service was great too.

CATRINA R. 
Rating:
1.0

The man who checked me in when I picked up the truck failed to set my drop off spot in the right city let alone the right location. He also apparently didn't comprehend the amount of time I intended on keeping the truck which resulted in late fees and long conversations on the phone. One woman in particular I spoke to was pretty rude. I realize now the importance of actually reading the contract and how you and your woman can both tell someone something and they acknowledge hearing it yet completely botches it where it matters. Never had a bad uhaul experience until now.

TYLER S. 
Rating:
5.0

The guy was very helpful.

STEVEN M. 
Rating:
5.0

Cody was still at the location when I returned my trailer. Even though the store was closed, he still came out and checked in and disconnected it for me. Thank you.

DANIEL F. 
Rating:
5.0

I got double charged for a appliance Dolly I only ordered 1

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

Carl D. 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  Overall Experience 
Rating:
2.0

My original pick-up location was Spruce Hills in Bettendorf, IA. The trailer I reserved was not there because the previous renter did not return it. The manager said I would be issued a $50 guaranteed reservation fee, but I have not seen that yet. The manager did thankfully find a nearby area with a trailer. That trailer was full of sawdust, which when I pointed it out, was blown out. There were supposed to be 6 furniture blankets in the trailer, but they were not there. I realized this about 45 minutes after I departed and I called the Davenport store to ensure I wasn't charged for them and not charged for them missing when I dropped off the trailer. They said they corrected it; but that did not happen. Apparently this can only happen at the drop-off location, but the Davenport personnel did not know this. That caused confusion and frustration. Better training of U-haul procedures at this location would benefit U-haul and customers alike. Having said that, the 6x12 trailer was in good working order just as I expected.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Spring B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

NGA L. 
Rating:
5.0

Customer did not leave a comment.

ANTWAUN H. 
Rating:
5.0

Customer did not leave a comment.

Sherri S. 
Rating:
5.0

Everyone was super nice to this first timer. My only suggestion is to warn people to always swipe the card because some of us are rushing and don't read directions. In that case, the alarm scares the jeepers out of us .

Sandra T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Excellent customer service and awesome staff, would definitely rent a truck from again. Keep up the great work your customers do appreciate it.

DONALD L. 
Rating:
5.0

Everything was great. Jaylen was very helpful and went above and beyond to assist us.

MELISSA A. 
Rating:
4.0

Customer did not leave a comment.

Mohammed F. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

When I arrived looking to pickup a van he did not have one available, but was able to free one up. He showed that he was very customer service oriented

DAVID C. 
Rating:
5.0

Jaylen and James Kelly are super nice and I absolutely love my experience with them

TOMARICKA M. 
Rating:
5.0

Went above and beyond in service. Couldn't find my adapter for the trailer lights and they let me use theirs free of charge.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Eric A.  |  First Impressions 
Rating:
5.0

Everything was on time and very easy

MICHAEL F. 
Rating:
5.0

We were immediately greeted by the employees, which was very nice! The check in was quick and efficient, along with the employee helping getting us hooked up and doing so quickly!!! This employee was absolutely one of the best we have experienced at this location

ROBERT K. 
Rating:
3.0

Incorrect fuel level and the agent acknowledged it (I have photo for proof) at checkout causing additional charge of $8.50, when $6 was put in prior to return.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY N. 
Rating:
5.0

Nothing! Mr Kelly General Manager is awesome! He takes care of business!!

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Thurman M. 
Rating:
4.0

Mr. Kelly was helpful even thought the U-Haul computer system was down. Ashley and the rest of the crew were very helpful during the whole experience and we were able to successfully complete our need for a truck rental and storage rental with only a few minor hiccups..

Angela G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

LAYMAN M. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY V. 
Rating:
5.0

The trailer had an area that was pushed out which I showed the representative. We taped it up so that no water would come in.

ROBERTO E. 
Rating:
4.0

New management had much better customer service. Very satisfied.

Megan W. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

Customer did not leave a comment.

JEFFREYALEN K. 
Rating:
5.0

Tried dropping off after hours and the location part of the website would not work correctly resulting in me being charged an additional $50 in fees

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Carmen V. 
Rating:
4.0

Customer did not leave a comment.

DEREK C. 
Rating:
2.0

Absolutely the worst experience I have ever had at an establishment. Just pitiful.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

ROGER M. 
Rating:
3.0

Customer did not leave a comment.

JACQUELINE F. 
Rating:
5.0

Customer did not leave a comment.

SEANTIQUE J. 
Rating:
5.0

Fast and efficient service.

JUSTIN V. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

The only thing I am upset about is I literally live 3 miles from uhaul we drove the truck 6 blocks from my house there and back 2 times and back 3 miles there no way I went 28 miles this is my first experience but next time I will take a pic of miles

ERICA T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
3.0

I was charged.10 more for mileage than what the internet said. I don't believe the last person tapped off the fuel tank. Very friendly and helpful staff.

DIANA O. 
Rating:
5.0

Customer did not leave a comment.

Erik T. 
Rating:
5.0

All staff extremely friendly and hassle free at davenport west Kimberly drop off.

MICHAEL A.  |  First Impressions 
Rating:
5.0

Very friendly and hassle free.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

heather M. 
Rating:
5.0

None. Everybody was very friendly and professional. Service was great.

Jeffrey H. 
Rating:
2.0

The truck was dirty didn't notice because when I got in the truck the sun was shinning in and could not see it till I drove off and was almost home with It took picture of it and called the guy to report it and he said just let the uhaul place in Davenport Iowa know that I had took pictures and they wouldn't charge me. The guy at Davenport was amazed that he let me take the truck like that, there was dried soda all over passenger door, and the windshield was cracked all the way across the passenger side. Plus I rented it in Pekin Illinois and thought that is where I would pick it up but nope got a call the next day and was told I would have to go to bartonville, Illinois to get it. It was out of my way and further away from where I lived. They did give me extra miles but that's not the point.

Regina T. 
Rating:
5.0

Customer did not leave a comment.

Lynnette O.  |  Overall Experience 
Rating:
3.0

Have more people available to check in equipment.

DANIEL B. 
Rating:
5.0

You guys were great! Thank you:

MARVIN B. 
Rating:
3.0

Customer did not leave a comment.

EDUARDO A. 
Rating:
5.0

Nothing to improve! Have done several local moves, but that last two with the help of the West Kimberly location have been awesome! Great reservation and prompt, friendly help! Thanks for all you've done!

MICHAEL H. 
Rating:
3.0

The only thing they didn't mention was I paid for 2 days more up front, and returned it within the 5 days, They wouldn't refund the 2 days back to me.

BARBARA S. 
Rating:
3.0

Customer did not leave a comment.

Lynn B. 
Rating:
5.0

Kelly was terrific. Very friendly and helpful.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL H. 
Rating:
5.0

Keep doing what you're doing. Excellent service. Everything was simply and thoroughly explained. The equipment was clean and in good condition. Couldn't complain about anything!

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Taylor C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

LARISHA T. 
Rating:
5.0

Customer did not leave a comment.

Alexander E. 
Rating:
5.0

Always a good time always great service.

ALISSA F. 
Rating:
5.0

Customer did not leave a comment.

LAURA B. 
Rating:
5.0

Keep the excellent customer service going-----y'all did a great job !!!

AMALIA V. 
Rating:
5.0

Your daytime crew and manager was more pleasant to deal with rather than your evening crew.

MARY R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA D. 
Rating:
5.0

ALWAYS RENT FROM THID LOCATION. STAFF IS AMAZING.

LINDA C. 
Rating:
4.0

Customer did not leave a comment.

EDUARDO A. 
Rating:
5.0

None at the moment

WILSON M. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

The Supervisor and staff are very friendly, personable, and professional. I enjoyed doing business with this establishment..

HECTOR V. 
Rating:
5.0

Customer did not leave a comment.

KELLY R. 
Rating:
5.0

They were awesome! I had read other reviews so wasn't expecting to be treated so well. I asked why they had several bad reviews in the past. Was told they had new management now, the previous management didn't care. The people there were great, I was checked in, the truck was brought up to the front, pads loaded and ready to leave in less than 10 mins. They took the time to explain the contract, fueling and answered any questioned I had. I would use them again on my next move. Only thing I would comment on is the "Before you leave" email/text I got. Didn't know I was going to get it so didn't check my phone before I left. When I did check it, it had expired. I walked around the truck and inspected for any damage before I left so it worked out fine. An electronic world now so be aware of that.

James B. 
Rating:
1.0

Aweful

riviera s.  |  Overall Experience 
Rating:
5.0

Terrence, James, Orion all FANTASTIC staff. I am a Uhaul client for life!! MJ Baird 3129732644

MARY U.  |  Overall Experience 
Rating:
5.0

What a hassle free experience! The service was excellent! The owner and employees where very helpful and offered information, that we did not know about, to help us in our move. Just want to put out there that there thoughtfulness saved us quite a bit of money and we our very thankful for it. Would definitely recommend this facility for anyone in need of help during their move!!! We were 150% satisfied

DEAN D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carey m.  |  Overall Experience 
Rating:
4.0

As an Air Force Veteran who worked in the personnel department, I notice certain areas other may not. Specifically, my expertise, if you will, was Quality Control. That said, I focus on all elements of a staff that others may not. That includes, appearance, speaking skills and how well they treat customers. But first, I have to give a shout out to the manager at this facility because the staff generally feeds off the managers skills and attitude. This staff was personable and seemed to enjoy their job. Additionally, in these days of racial tension, I enjoyed seeing a diverse staff; people of different backgrounds, sex, and colors. Naturally some were more knowledgeable than others but all seemed willing to give the newer workers a helping hand without embarrassing them with snide comments like "how long have you worked here?" and/or "did your father pull a few strings to get you this job?". Hat tipped to the crew and supervisor. Job well done. Btw, I even was offered a cup of coffee during my waiting period. On top of that, customers were offered a bag of oranges and apples, free of charge. You can't beat that with a stick. . Hip Hip Hooray for U-Haul that day! One more good thing. The place was very clean inside and out. The rest room even smelled fresh and clean. One recommendation would be that everyone still wear masks. This roaring pandemic is not close to being over, regardless of what some politicians want you to believe. I still wear mine to protect you from me. I hope others would to the same. Its not nearly over. PLEASE WEAR YOUR MASKS. Thank You ~Carey M

CAREY M. 
Rating:
5.0

Customer did not leave a comment.

Karl D. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
1.0

I rented a truck, was canceled twice. Had to change to the container because I was running out of time. Arrived two weeks late. Emptied it Dec.11 and returned it. But they charged my debit card for January and again for February. Still trying to get refund for February.

Rahn P. 
Rating:
1.0

The gentleman who helped me to begin with was amazing when I returned the truck the one who waited on me was rude arguing about everything

YOLANDA L. 
Rating:
5.0

Customer did not leave a comment.

Erik O. 
Rating:
5.0

Your team in Davenport on West Kimberly is absolutely amazing I appreciate them very much and happy to be a repeat U-Haul customer! Terrence, Orion, and Mr. Kelly are WONDERFUL-thank you for making my move very pleasant and happy to call Iowa home.

MARY U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
3.0

After getting the key, the agent was helping us get the van's back door unfrozen and open, when we asked why the key wasn't working in the ignition, and then he figured out we were working on the wrong truck (in single digit weather). We were not told to fill in the online "assessment" of the van prior to leaving the location, and once we started doing that, we noticed the dashboard of the van said that one of the wheels was low on air (this message also prevented us from seeing the mileage amount.) The agents in the building did not all have face masks on.

BRADFORD C. 
Rating:
1.0

Have winshield clear of Ice and snow. The truck was pined in by other trucks. The back door was frozen shut. Had to go back in store to have someone fix the problems

PHILLIP B. 
Rating:
5.0

Great staff

MITCHELL M. 
Rating:
3.0

Customer did not leave a comment.

PATRICK G. 
Rating:
5.0

Excellent customer service from Mr. Kelly could ask for a better employee from the interaction that I had with him.

Roxanna M. 
Rating:
5.0

Customer did not leave a comment.

JORDAN M. 
Rating:
5.0

The young man thar helped with my reservation was very helpful and kind. He answered my questions with patience.

LATOYA T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDAL P. 
Rating:
5.0

Excellent service. In and out in no time.

RICHARD U. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
2.0

The guy who checked us in took forever and was talking to everyone around him so we ended up getting our truck after the pick up time and didn't get it for the full 4 hours I paid for. The truck wouldn't start when we got in and took them another 20 min to get it going and told us it “should start” if we turned it off and then back on. So I ended up paying for 4 hours and only used it for a max of 2. Vey disappointing

JACQUELINE C. 
Rating:
5.0

They were almost perfect, although my comment doesn't reflect on this particular rental. I probably made 10-12 trips to this location to purchase boxes, and I also rented several trailers for round trips and a one way on the last trip for my move. I always paid with a debit card. Each time I was asked if I needed a receipt. I declined each time, and then when I wanted to return some boxes, I was told I needed a receipt. Nobody mentioned that until I wanted to return some. Kind of leaves a bad taste in my mouth...

John C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
1.0

The place was not secure. I had my unit broken into and when I called and spoke with the employees they basically said they could not do anything. Also when. I called to try and settle payment on unit and told them the stuff left in there I could not get out due to person in prision and someone was calling me back about doing it as abandoned unit never called back and I kept calling. I had been telling them this for a year and they have the worst customer service. I let them know back in January I didn't occupy the unit and the kept it open and charging me.

Jessica H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cliff o.  |  First Impressions 
Rating:
5.0

Great customer service guy

Scott R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulson G.  |  Overall Experience 
Rating:
5.0

We rented our truck and storage facility with us, it helped make our move much easier!

Katee B.  |  Overall Experience 
Rating:
5.0

I’ll be back next summer when the kids get out of college and will use you for years to come. Julie

julie l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N.  |  First Impressions 
Rating:
5.0

used before and they always been amazing

Denise S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leejeana n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kerry l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lynn s.  |  First Impressions 
Rating:
5.0

It was a pleasure and I recommended it too many people. Thank you as well for helping with our move a year ago cross country. If we were still in Iowa we would still be there. Thank you Deanna Williams Marye Anne Hootman

DEANNA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris S.  |  First Impressions 
Rating:
5.0

Great place to store your items. Always felt my belongings were safe and secure. I never had any issues while I had my items in storage. I used this storage for about 1 year and would use them again if I ever needed a storage unit in the future!

lucinda l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Victoria O.  |  Overall Experience 
Rating:
5.0

I really appreciate the uhaul place on Kimberly. The staff were very helpful. And I would recommend someone else to come to experience that great staff also the great environment that they ...Thank you so much

Eric S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iris O.  |  First Impressions 
Rating:
4.0

I had no problems at all the entire time I rented the unit. I did find mouse poop in the unit when I was unloading but I didn’t find anything inside my boxes

Ericka T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phyllis F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and even assisted with a heavy item

thomas t.  |  Overall Experience 
Rating:
5.0

Clean ~ friendly, helpful staff

sherry a.  |  Overall Experience 
Rating:
5.0

It was unclear as to where the "gate" was on first trip. But I went into the office and the staff was very friendly and helpful and took me right to where I needed to go.

Jessica G.  |  Online Move In 
Rating:
5.0

Very helpful and friendly.

Ilene T.  |  Overall Experience 
Rating:
5.0

Rented a U-Haul to move out of a home got the storage unit one month free (I don’t know if that’s all the time promotional) but it gave me enough time to sell my things and not have stress.

Jlynn S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

steve p.  |  Overall Experience 
Rating:
3.0

I rented a truck and can't get my first month free because they failed to give me proper info.

Janice W.  |  First Impressions 
Rating:
5.0

Well mannered employees

LaTanya W.  |  First Impressions 
Rating:
5.0

Very easy check in, friendly and professional staff

Chris V.  |  First Impressions 
Rating:
5.0

The young man was very nice and helpful and I love my storage space

benita m.  |  First Impressions 
Rating:
5.0

Tony and staff were helpful, knowledgeable and accomodating with changes. The facility is clean and easy to use getting in the security system. The former Kmart building brings back memories.

Ilene T.  |  First Impressions 
Rating:
5.0

Exceptional in every way. Definitely spread the word on how much this facility has to offer. Bob was very helpful & friendly.

Joan K.  |  Overall Experience 
Rating:
1.0

I will see U-HAUL in court.

Larry S.  |  Overall Experience 
Rating:
5.0

Great location. Excellent customer service.

Rebecca Q.  |  Overall Experience 
Rating:
5.0

Everyone at U-Haul in Florida and Davenport went above and beyond to make sure we were treated like a valued customer. The indoor storage in Davenport is very well organized ,neat and clean.

Dick B.  |  First Impressions 
Rating:
5.0

It was great I don't know how to return the truck properly but I return it well before time left the keys in the drop box the truck head to be back by 11pm thank you

Kelvin S.  |  First Impressions 
Rating:
5.0

Everything went great. Just 1 day in but Bob was so helpful as this is a new experience for me. Really appreciated it. Easy to get the unit & return the rental truck in one location.

Joan K.  |  First Impressions 
Rating:
3.0

Once the kinks were worked out at the beginning things were good.

robin v.  |  Overall Experience 
Rating:
5.0

Very professional

Keri M.  |  First Impressions 
Rating:
5.0

Took a bit of time as 5 were waiting with only 1 employee available for customers. The employee was very efficient, however, and did a good job reducing further delay. Her attitude was excellent.

Kevin F.  |  First Impressions 
Rating:
4.0

Pleased with this facility. It is clean, the lighting good, and secured access. Available carts upon entry always made it easy moving things. The staff was always helpful when I had questions.

DEBRA W.  |  Overall Experience 
Rating:
1.0

My first night moving my stuff in I saw two cockroaches, very concerning! I called the customer service line to be put through to make a complaint but only got a phone number that did not work!

Phllip R.  |  First Impressions 
Rating:
4.0

Mr Duncan's was very helpful

CONNIE D.  |  First Impressions 
Rating:
1.0

The people that work here were probably the worst uhaul experience I've ever had. I will never get a storage unit at this place again.

Jordyn B.  |  Overall Experience 
Rating:
5.0

Great service

david w.  |  First Impressions 
Rating:
5.0

This facility went above and beyond to accommodate my needs. They were very helpful and responsive to my situation. A special thanks to Denise the manager of the facility for helping solve my problem.

Jevon B.  |  Overall Experience 
Rating:
1.0

The facility was understaffed. The line took forever. Once I got to the counter the computer system wasn’t working. Took way too long to get through the move in process. Not happy with my experience.

Tim W.  |  First Impressions 
Rating:
5.0

This was a nice indoor facility, it can use more outdoor units

michael w.  |  Overall Experience 
Rating:
5.0

Friendly and polite

BRIAN G.  |  Overall Experience 
Rating:
4.0

Went to pay rent, was told it was paid. Three days later get late notice and late fee. Facility is great! Some employees great, others need more training and better customer service skills.

Sherri V.  |  Overall Experience 
Rating:
4.0

Wait time to speak to someone was extremely long (15 mins) which I didn’t appreciate at all.

Armaghan M.  |  Overall Experience 
Rating:
4.0

The gentleman that waited on us was so nice.

susan f.  |  Overall Experience 
Rating:
5.0

All of the people I worked with were courteous and helpful. The facility was better than expected because I had not realized it was climate controlled and that was a nice surprise. Highly recommend.

Michelle H.  |  Overall Experience 
Rating:
5.0

I’ve used this particular U-Haul facility a few times now and they have a been excellent every time. I would never hesitate a bit to recommend people do business with them. Steve

Stephen L.  |  Overall Experience 
Rating:
5.0

Good job

Joe T.  |  First Impressions 
Rating:
5.0

Staff is awesome!

teresa o.  |  Overall Experience 
Rating:
5.0

This place is fantastic! They helped me out greatly and I am so grateful that my storage unit at U-Haul is nice and clean! Great customer service!

Laura S.  |  First Impressions 
Rating:
5.0

It was awesome and helpful

aleta n.  |  First Impressions 
Rating:
1.0

Facility leaked water, stuff got wet. Had to take my bed to the dump. Everything smelled awful. The lady on the phone insisted we could not get a refund for unused days. We waited a half hour for help

Robyn C.  |  Overall Experience 
Rating:
1.0

Website terrible. We got there to check in, they couldn't find the reservation. Had to start over three times. Computer kept losing info. We gave up and left with no unit. Very bad experience.

Kathleen L.  |  First Impressions 
Rating:
5.0

The guy that helped me was amazing and very helpful

PATRICK H.  |  First Impressions 
Rating:
5.0

Everyone was very helpful!

Brad N.  |  First Impressions 
Rating:
5.0

It was a place to put my stuff

Matthew P.  |  Overall Experience 
Rating:
5.0

robert was very prfessional and valuable asset

roberto M.  |  First Impressions 
Rating:
5.0

We were very pleased with the friendliness & helpfulness of the staff. Everything was explained carefully, we were given a "tour" directly to our unit, and all of our questions were answered.

greg f.  |  First Impressions 
Rating:
5.0

Thank you

Jeanne A.  |  First Impressions 
Rating:
4.0

Robert was great in getting me a truck as well as a storage unit. Great service. Thanks U Haul.

queenie j.  |  First Impressions 
Rating:
5.0

The representative that to care of me was extremely excellent and went above and beyond. The facility is state-of-the-art and completely immaculate and I will recommend it to everyone.

Jeff D.  |  First Impressions 
Rating:
4.0

You need to have more people working on the weekend. It was crazy. I was in line for 30mins.

gennett m.  |  First Impressions 
Rating:
5.0

I was well pleased with the service.

gennett m.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. When something went wrong it was fixed and accommodations made. Will always use u-haul. Thanks everyone!

Thomas H.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly. I also got a storage unit with the truck and I found it very convenient to be able to move and store my belongings in the same place. Life saver!

Tosha H.  |  First Impressions 
Rating:
4.0

Everything was very good and extremely helpful. Our rep made sure we knew all. We were extremely pleased with the security there. I will give a 9 out of 10 due to it being new. Thank you.

David C.  |  First Impressions 
Rating:
5.0

Very helpful and friendly! Clean and well lit!

Kenneth M.  |  First Impressions 
Rating:
4.0

Great

ashly s.  |  Overall Experience 
Rating:
5.0

Great customer service love. Robert he is an amazing person. He was very pleasant.

shawn m.  |  First Impressions 
Rating:
1.0

I was wrongly charged seven months rent of a U-Box on my credit card. I left MANY messages for West Davenport manager Denise Wagner to return my call. I had to call Customer Service to get any respons

shelley s.  |  Overall Experience 
Rating:
5.0

It was great.

marcus t.  |  Overall Experience 
Rating:
4.0

I don't have any comments.

mary elizabeth s.  |  Overall Experience 
Rating:
5.0

staff was friendly and very helpful. The services provided really met my needs. Thank you!

susan s.  |  Overall Experience 
Rating:
5.0

Love the 24hr access well kept and clean facility staff nice and friendly

Valencia D.  |  Overall Experience 
Rating:
5.0

Great service.

Shayna V.  |  First Impressions 
Rating:
4.0

The only thing I didn't mind is I went out and bought a $12 Master Lock thinking that would work and found out that I had to buy a circle lock for an additional $12 but everything else was great thank

Jessus W.  |  First Impressions 
Rating:
5.0

Becca is awesome customer service is great i would recommend this place to everyone, I'm not sure what the other 2 ladies names are but they were great also.

Dora R.  |  First Impressions 
Rating:
5.0

Secure, clean building and Friendly Staff!

sherry a.  |  Overall Experience 
Rating:
5.0

They spelled our last name wrong

Edward J.  |  Overall Experience 
Rating:
2.0

Facility itself was amazing couldn't have asked for a better place to store my belongings. But the staff has much to be desired. Most people were nice but the few that were rude ruined my experience.

james y.  |  Overall Experience 
Rating:
3.0

I had an issue with roaches after my things had been there for about a year. Manager didn’t wanna compensate me for the lil time I had left and I moved out and had to pay for the rest of the month.

Georgette R.  |  Overall Experience 
Rating:
4.0

When I had to move in the initial large door was broken so I had to take everything through the small door. That was difficult but I realize things break.

danielle t.  |  Overall Experience 
Rating:
1.0

The female staff is very rude and there is roaches in the unit and hallways and when I told the staff they didn't do anything about it I had to throw some memorable possessions away cuz of roaches...

Melissa S.  |  Overall Experience 
Rating:
4.0

We returned our car dolly to a different location, but in the past did return to this location and the personnel were very friendly and accommodating.

Dave K.  |  Reservation 
Rating:
4.0

After some initial communication errors the staff was helpful and completed all necessary activities to make me whole and feel like a valued customer.

phillip r.  |  Overall Experience 
Rating:
5.0

Very clean and professional, the garage doors and climate control are great

Linda K.  |  Reservation 
Rating:
5.0

The staff was friendly & professional. I would recommend this store to others.

Lori H.  |  Reservation 
Rating:
1.0

The unit looked so clean and safe, I didn't think I would come back after 2 months and find ROACHES everywhere even in the hallways. I destroyed most of my stuff didn't want to infest my house.

janice b.  |  Overall Experience 
Rating:
5.0

Very clean and easy transaction. No hassle.

Cindy D.  |  Overall Experience 
Rating:
5.0

IF YOU ARE GOING TO MOVE IN THE STATE OR OUT OF STATE. PLEASE CHECK WITH U-HALL. THEY HAVE THE KNOW HOW, AND WILL HELP YOU. THANKS U-HALL, KELTON MOON JR DAVENPORT,I

kelton m.  |  Overall Experience 
Rating:
2.0

A mistake was made by the staff and computer but I had to pay for it....literally! I had to go in twice about it with no satisfactory results. The manager was a child who isn't ready for the position!

Janet T.  |  Overall Experience 
Rating:
5.0

Great customer service. Very helpful. Clean unit and facility.

Julia V.  |  Reservation 
Rating:
3.0

I only used the unit for three months from June 2nd to September 10th. However I paid for the month of September and only used the unit for 8 days but was told that they would not prorate. UNFAIR!

DENISE W.  |  Overall Experience 
Rating:
4.0

The one thing is that I paid for Sept rent and got all my belongings out of the unit by Sept 4 and did not receive any credit on my unit or the truck that I rented that day. Very disappointing.

LEE M.  |  Overall Experience 
Rating:
4.0

Easy return, friendly service, good location.

Dave K.  |  Reservation 
Rating:
5.0

Great customer service!! We showed up 5 mins after closing and they were gracious enough to go ahead and check us in and give us the tour, patiently answering all of our questions. Highly recommend.

Todd M.  |  Reservation 
Rating:
5.0

Best u-haul experience so by far! Super friendly and knowledgeable employees........A+++ Customer service.WILL use this location for ALL future U-Haul services. J.M.Widon

Joseph W.  |  Reservation 
Rating:
5.0

Excellent customer service

Valencia D.  |  Reservation 
Rating:
5.0

We have rented storage from this UHaul facility twice now, and the former Target store that UHaul converted provides easily accessible storage and ample parking and manuverability. Friendly staff!

beverly g.  |  Overall Experience 
Rating:
5.0

Extremely affordable and clean facility and a convenient way to store college extras for the summer!

Jennifer C.  |  Overall Experience 
Rating:
4.0

We rented pods which were clean and well maintained.

DINA S.  |  Overall Experience 
Rating:
5.0

Everything went quickly and on time.

Kevin B.  |  Reservation 
Rating:
4.0

Helpful staff and very efficient service.

Susan S.  |  Reservation 
Rating:
5.0

The staff at this U Haul facility were always friendly and helpful.

Chester S.  |  Overall Experience 
Rating:
4.0

na

Hamed R.  |  Overall Experience 
Rating:
5.0

Great staff and super friendly.

MARIA D C.  |  Overall Experience 
Rating:
4.0

Just what we needed for our move to Davenport.

Kathleen T C.  |  Overall Experience 
Rating:
5.0

Very happy customer!!!

Tiffany P.  |  Overall Experience 
Rating:
5.0

Denise was very helpful & friendly, we had 7 U boxes, she made moving so easy, she went out off her way deliver the boxes 3 different time. She was awesome!

Ramona S.  |  Overall Experience 
Rating:
1.0

Uhaul employee said racist remarks toward me, and refused to rent to a man that came into the store to rent a truck because she assumed he was with me because he was BLACK!!! Just sick!!!

ta'mora m.  |  Overall Experience 
Rating:
5.0

The only thing that annoyed me was this : I was a day late paying the rent, and my son called to say th at uhaul was looking for me. No one even called my number.

Leslie M.  |  Overall Experience 
No reviews have been submitted for this location.

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