Customer Reviews for U-Haul Moving & Storage of West Allis

Clasificación:

5.0

Very pleased with ability to use smartphone based functions to reserve, check out truck and return. Great staff too.

Clasificación:

4.0

Pickup takes longer than I'd like to see. Seems faster to pickup online than walking in & talking with someone. Service was good, just seems to take longer.

Clasificación:

5.0

Superb service. Knowledgeable, prompt, and on time. In and out with truck in 15 minutes. Great job all.

Clasificación:

5.0

Great experience. The truck was very clean and very comfortable to drive. The employee who helped me was very friendly.

Clasificación:

2.0

GM messed up my rental locker. Caused unnecessary stress on my fiance because she has very high valued items. I dont think husband and wife should be working together. It causes insecurities and being over protective like he's in the streets.

Clasificación:

3.0

Your phone check in service did not. Still had to go in, which defeats the no contact service!

Clasificación:

1.0

Long time to checkout due to your "Driver lic pic" links not working. Staff refused to find alternative once I made it clear I was not interested in UHaul having digital copy of my DOB, DL # and Home address. No documentation able to be provided on how long you keep this information nor how to request on how to get it deleted. Asked for "A few free miles" for additional time it took for staff to check me out due to not finding reservation in system and YOUR app ( not working on TWO different browsers on STOCK android phone ) malfunctioning that requires your overly aggressive Lic policy. Staff just laughed at the idea, Great customer service. You have NO mention of this when making a reservation and are only one of two other rental companies I have used in the last 6 months that requires this. Candy bar wrapper and empty water bottle left in vehicle behind passenger seat from previous renter. Staff refused to bring vehicle up to front when it was raining outside. Getting spam emails ( this one ) despite never requesting to sign up for any. Being told to check my vehicle out via text. Then sent text after renting vehicle that I will be charged $20 if I return EARLY after hours BEFORE you open next day and don't do more work for you for free. Worst part is after a year of covid, new more contagious strains coming out and cases on the rise you still have TWO employees indoors walking around without one. One was helping an elderly man at the counter with NO MASK ON AT ALL! NO plexiglass NOTHING. What is wrong with you people ? Lost a customer for life. I don't care if budget or hertz costs a little more. I would rather NOT give you my money in the end. It's idiots like this that don't take it seriously putting strangers in the hospital and killing others.

Clasificación:

5.0

All good !!!!!! Great service mr. Lopez was great and helpful. Gracias

Clasificación:

5.0

Very helpful and knowledgeable staff!

Clasificación:

5.0

Initial rental of the equipment was a bit slow but The people checking out and checking in the equipment were very efficient.

Clasificación:

1.0

The manager was unhelpful

Clasificación:

1.0

We were informed one day before our move that the truck we ordered was not available in our area and we would either have to take a smaller truck or drive one and a half hours to get it. No compensation was made to us for this very big inconvenience.

Clasificación:

5.0

Tyler is a great worker!

Clasificación:

2.0

My pick up time for my truck was 8 o'clock. I got there a little after eight. the store was to open at seven the manager did not get there to open the store until after 9 o'clock I did not leave with my truck until almost 10. Very poor customer service

Clasificación:

5.0

Nothing more keep up the Great Work 😎💯

Clasificación:

5.0

Good service

Clasificación:

1.0

The process is too slow. Even after one has done online check in and upload of drivers license. The only good part is the person hitching the trailer equipment was cordial and did his job the beat he could . He was the only person serving the whole location.

Clasificación:

5.0

These guys do great! Under the conditions of covid..everything still runs so smoothly- I'm very impressed by the way they handle being busy at the end of the month with all the requests from people! VERY FRIENDLY! 😎

Clasificación:

5.0

Excellent customer service both on check in and returning the vehicle. Will definitely return to this location.

Clasificación:

5.0

Make it easier to fuel the 26 foot trucks. Gracias

Clasificación:

5.0

The service is excellent- don't change a thing. Jose is the manager, and thanks to him - and his crew: Elsie, Tyler (and all)...I am a regular customer. The service offered here is excellent!

Clasificación:

3.0

Have a sign indicating where customers who are renting a vehicle for the day are allowed to park.

Clasificación:

3.0

Finding the truck was a little confusing. The directions stated the truck was near the hobo and I still have no clue what that means.

Clasificación:

5.0

It is a comfortable feeling knowing that you can feel at ease dealing with people that have your best interest in mind. I look to these people to help me with my over by needs. Will use them again.

Clasificación:

2.0

The employee seemed bother by my request for service. When I walked in and started in quoting about renting a truck, the employee was on his cell phone and continued to text. I actually stated I would wait until he was done. He then stated to the customer behind me, “I'll help you when I'm done dealing with her.” Totally unacceptable and unprofessional service.

Clasificación:

5.0

All was great for me! No bad comments at all!

Clasificación:

5.0

A very smooth transaction. Very professional and friendly.

Clasificación:

5.0

Just fine !

Clasificación:

5.0

The man that helped me when picking up the truck helped me a lot. He took the time to go the extra mile to what would best fit what I was moving. ¡Gracias!

Clasificación:

4.0

The counter person was very friendly.

Clasificación:

5.0

There really needs to be better clarification as to where you will need to pick up your rental at

Clasificación:

5.0

Quick and easy renting. Will come again

Clasificación:

5.0

No issues, very friendly, very professional, overall great experience.

Clasificación:

5.0

DeAndre and Tyler we're extremely helpful

Clasificación:

2.0

Make sure you tell them about checking the vehicle before they return it

Clasificación:

5.0

The guys in back that loaded and unloaded are the ones that made me give the good review. I just wish I would have got there names cause I would have called about them. They where both so friendly and easy going that it made it such a comfortable time. They both talked to my about how I am doing plus where very clear with with explaining what they where doing. Then when loading the trailer the gentlemen made sure everything was working perfect for me and that I was comfortable with it then when I dropped it off that gentle was the same very nice and wanted to make sure everything was good and that the trailer I rented worked well and that I had no issues. The gentlemen inside the building that did the contract was nice also but I always expect that from the front end guys. But for the guys that work the back to be so friendly and nice made the expierance a lot better. So a huge thank you to them and I will defiantly come back next time I'm in need which won't be to long Please let them two guys know if you can figure out who they where. Cause there deserve to know they are doing it right.

Clasificación:

5.0

The door on the trailer was damaged, causing the latch the be hard to work. The staff was aware of the issue, because when I returned the trailer the staff worker stated that all I had to do was pull the door then maneuver the latch into position, then pull the door and latch at the same time. This was an extremely difficult task.

Clasificación:

4.0

I don't see how you can charge a $5 safe trip fee. Will I get the fee dropped if I'm not safe ?? This is a unreasonable charge that was never explained to me. I will rent elsewhere from now on if you feel it's ok to place random fees to boost your revenue.

Clasificación:

5.0

The pads I rented were wet, so unusable. The 3 guys working were super helpful!

Clasificación:

1.0

I was totally overcharged

Clasificación:

5.0

Great fast customer friendly service

Clasificación:

5.0

The staff were vary helpful in meeting my storage needs.

Clasificación:

4.0

Move in was a breeze and everything was handled very quickly and efficiently.

Clasificación:

1.0

The employees at the location of the storage facility were helpful but I had to take a day off of work to drive there in person because no one ever picked up the phone at the location. Every time I called I was rerouted to an offsite customer service rep that would state they couldn't help me because they didn't have access to the accounts at a different location. Tried chatting online and was also told that only a rep at the exact location could help. Leaving messages didn't help either. I would get a voicemail with the general number to call back and no one would pick up again. Tried calling corporate and would sit on hold for 30-40 minutes at a time and then have the same experience. While the face to face employees were helpful, the experience I had moving was horrible with this company. I had to go between 3 locations to get a truck and storage facility and then the size that I ordered wasn't available even though I had paid for it online with a credit card already. Miscommunication from the company only created more issues with trying to relocate out of the area. I have driven over 200 miles extra to deal with issues from moving and using the storage facility. Horrible experience.

Clasificación:

2.0

gave me wrong unit to start with made me move every thing out of unit and made me move it all back in diferene unit on 100 degree day charged me for 30 boxes when i had 10 wont refune money i will never go back there

Clasificación:

5.0

Good people at this location, would recommend

Clasificación:

2.0

My experience was fine with the staff working at the time but I was highly frustrated with the fact thtmat the 10 by 15 I had reserved had been rented to someone else. I needed this size and was not permitted to go bigger in size even though this was not my fault. Smaller didnt really work for what i needed.

Clasificación:

4.0

Pick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?

Clasificación:

2.0

I rented a unit online that would be large enough for the contents of a one-bedroom apartment. When I got to the facility, I was told I'd need take a cart back-and-forth to fill the unit, which I'd never had happen before. I ended up having to rent a different kind of unit I could drive up to. I reiterated that I had furniture and boxes from a one-bedroom apartment. When I got to the unit, it was only big enough for a few boxes. I had to go back to the office to get a unit that was the size I requested.

Clasificación:

5.0

The staff was helpful! They let me view two different sized units to help better my decision. ¡Gracias!

Clasificación:

5.0

No comment

Clasificación:

3.0

I feel that the prices are very high. The facility hours could be an extra hour. There is never enough staff always have to wait. I ran late four important reason and when I got to the facility I wanted to make sure that I could check out before the staff left. I think they should have oh way that they can access the key and let you be able to still use it since technically it is my last day until at least 10 or 11 because technically it still is my day instead I was locked out from being able to leave and the gentleman inside the desk was not helpful to my friend who went to tell him to let us out. Luckily there was a another employee that was outside other facility that was able to access and help us leave but we still had a couple big things to pick up and we had to leave it outside of the gate because of not being able to still have access. I don't think staff should have to be there to make sure that the unit is clean if I'm paying . They should be able to clean it out the next day that should be their job. We also rented a truck at one point and it is really misleading when they say $19 and some cents for a truck but by the time you include the miles and the hassle of bringing back the truck it was not a quick drop off there is a procedure and very time-consuming I feel that it is very expensive. I guess in a time of need and no one else has a truck a person has to be convinced that this was going to be an expensive rental and realize that they have to close their eyes about the expense of the truck. This is my opinion.

Clasificación:

3.0

Your price got to high. For a small sheid.

Clasificación:

1.0

I will never come back to this Uhaul

Clasificación:

1.0

Customer service is horrible, long wait time, not knowledgeable about UHaul services and don't care of customers needs at all...I had to look for a customer service person twice while I went to make payment and to rent a truck. They pretend not to see the customer. Foul language with each other used. Horrible service!

Clasificación:

5.0

Very good experience. Staff need clear communication of the way things work

Clasificación:

4.0

Bueno

Clasificación:

5.0

easy to arrange and easy access.

Clasificación:

3.0

Didn't care for the messages every hour telling me when the truck had to be back.

Clasificación:

4.0

Did not realize that I was not able to get credit for the 3 weeks unused storage fee. Especially since it will rented out and paid for again during that time.

Clasificación:

5.0

Fast & easy. No hassle

Clasificación:

5.0

Excellent service as always! I use Uhaul for all my moving and storage needs

Clasificación:

5.0

Staff was always pleasant and very helpful

Clasificación:

5.0

Great service. They just need more people working up front and not have the people who don't work up front standing there playing around. It's confusing and frustrating.

Clasificación:

1.0

Cashier didn't know what he was doing. I asked him questions he said he didn't know or he forgot. The guys in the back did nothing to help him. Terrible experience

Clasificación:

3.0

U can wait in line for 10-15 min with only 1 person in friont of you and no one goes to another register to help line move. Slow here.

Clasificación:

3.0

Very nice & friendly, but 1 person can't handle all those customers. 1st trip I couldn't do anything because the computers were down. 2nd trip it took an hour to get me my storage unit paperwork done.

Clasificación:

5.0

Awesome work

Clasificación:

2.0

Waiting in line for anything is an hour ordeal. Very very unorganized. It took 5 months of me giving them my information to get autopay to actually work simply because nobody knew how to do it correct

Clasificación:

4.0

They confused our unit numbers and it took several phone calls to correct the issue.. there was not communication between the various people we talked to and each time we had to explain their mistake.

Clasificación:

4.0

Thank you to the West Allis, Wisconsin management & staff for your help, kindness & respect.

Clasificación:

5.0

I am actually the son of the renter. She passed away recently and everyone at this location was sympathetic and helpful. I would recommend this location to anyone looking for storage.

Clasificación:

5.0

We had such an incredible experience with this U haul location! Everyone we worked with was understanding, cooperative, proactive, knowledgeable...etc. etc.! THANK YOU!

Clasificación:

5.0

The staff was always friendly, kind, patient, and helpful.

Clasificación:

2.0

Absolutely hated the manager who said she'd deny my reservation if I didn't give a 2nd phone #. I don't have a 2nd phone #!! Nobody uses land lines anymore!! Cell phone is glued to my hip & is enough!

Clasificación:

4.0

The staff were very helpful.

Clasificación:

4.0

Thank you UHaul for helping make a challenging move from California to Wisconsin a little bit easier.

Clasificación:

5.0

Friendly professional service very relaxing.

Clasificación:

4.0

I rented the storage unit mid July but didn't actually move things in until 8/13. I had to get someone to remove the temporary lock from the door. Then I found out that my agreement was cancelled.

Clasificación:

5.0

Great uhaul experience.

Clasificación:

5.0

Quick efficient, friendly,

Clasificación:

4.0

none

Clasificación:

5.0

Very professional staff

Clasificación:

1.0

The storage facility was clean and well-maintained, but I wouldn't recommend this location solely based on the customer service. The men who helped me were nice, but their manager was rude.

Clasificación:

5.0

Staff work well together I'm totally grateful for the employees help getting me and my family situated the grace of God blessings is on this place forever grateful eddy and nicole Rogers.

Clasificación:

5.0

Everything went well thanks for the help and the storage worked out well.

Clasificación:

4.0

Everything worked out fine. Storage unit was easy to get to. Sometimes the driveways and parking lot were quite full and hard to navigate but that was because those were busier times