Customer Reviews for U-Haul Moving & Storage of West Allis

10,434 comentarios

924 S 108th St   West Allis, WI 53214
(S Of I-94)

(414) 258-3692

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(414) 258-3692

924 S 108th St
West Allis, WI 53214
(S Of I-94)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The manager Elsie was very friendly and professional. The staff was also very friendly. I was in and out in no time.

Timothy E. 
Clasificación:
5.0

I had a few issues with my hitch and 2 staff members went above and beyond to help me out. I was very impressed. I do not know their names but they we're working at the west allis location on Saturday night. They were incredibly helpful.

Steven S. 
Clasificación:
5.0

Friendly customer service counter representative, thorough information.

Joseph H. 
Clasificación:
1.0

The entire time we used the trailer it trailer sounded like it was going to jump off the ball. It was extremely nerve racking. When I brought it back and told this to the person who was unhooking if he told me the coupler was bent which could be why. Well if he noticed this in less than a minute why didn't the two people who put it on notice it?? Very unhappy with this rental.

Harry S. 
Clasificación:
3.0

Well when I got there the truck was in a back lot and as I wandered looking for the truck , and couldn't find it , saw an employee and asked him he said “yeah it's back there “ didn't show me just very in helpful. I spent $3600 I would think a little more help bring it up parking it in front , not wandering to find the truck.

Larrry D. 
Clasificación:
5.0

Trailer bed has some broken glass, which maybe dangerous. Better check or routine vaccum with shop vac.

HUY T. 
Clasificación:
2.0

I came in two days before my rental to make sure everything was in good working order. The employee didn't want to see any part of my truck and waved me off saying I'll be fine. The day of my rental the employee ran through all the lights and the left turn signal didn't work. It was determined to me my vehicles equipment probably. This was why I came in early and it significantly impacted my moving day.

Ryan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

Everything is always positive. Attitude is great. People know their product. No complaints.

TIMOTHY B. 
Clasificación:
5.0

Everything was great.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff T. 
Clasificación:
3.0

Maintenance should have a battery on cart with a plug and check each trailer in the yard to make sure all the lights are working, after returning from a rental. Sadly after a full hookup the mechanic learned that a LED rear light wasn't working, resulting in the need to unhook and rehook to another trailer. If anyone who cares reads this please try to implement this idea. Gracias.

Paul K. 
Clasificación:
4.0

Parking lots have lots of trash and debris, including broken glass. Waiting area by bathroom is old and dirty.

Amy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick C. 
Clasificación:
5.0

The U-Haul app has never worked for me. When I take a picture of the mileage/ fuel level it errors out

Ryan P. 
Clasificación:
5.0

People were very helpful and accommodating. Team was knowledgeable about options.

Bob L. 
Clasificación:
3.0

At the drop off the employee told me my final bill was 29.00 more. He told me I drove 11 miles. The gas gauge was on the same spot. He told me i did not put enough gas in, I should him my receipt. I explained to him 3 times that there was NO way I used all that gas when you just told me I drove 11 miles. He told me he was not stupid and he knows how to do math. Well, then fix the bill. And he did. I was warned by a family member that they will try to over charge for gas. U haul, should be ashamed!!

THOMAS V. 
Clasificación:
3.0

Equipment was very clean, however there was oil leaking from the drivers side rear wheel. That caused two significant delays due to roadside assistance being called. Due to that big issue, I will not use U-Haul again.

Dean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
5.0

Very fast in and out. We were totally happy.

jim R. 
Clasificación:
5.0

The mobile phone process to return the trailer after hours did not work. It locked up and would not allow us to continue, which meant we had to make 2 trips to drop off the trailer. I was informed that this was a common problem, which is unfortunate.

Reva J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenna D. 
Clasificación:
5.0

Tammy Torres in West Allis, WI is an asset to your company.

Paul O. 
Clasificación:
5.0

Very helpful

LAWRENCE H. 
Clasificación:
1.0

I pick an26 foot truck and pay $401.0. When I went to the truck it was not even half way full which they lie . In west allis, wi. Went I drop it off location in Green Bay I stop at the gas station and pay $60.00 and put it half tank, I trip it of after hours. They didn't notice me they got the truck, I call no answer. I calll the 18000 number and they told me I own $39 , they say I didn't feel it up half tank which is a lie . I won't rent from uhaul again

Nidia M. 
Clasificación:
5.0

It was smooth and easy check in and check out with Elsie. My only complaint is finding the truck… My truck was parked in. I was not in a hurry thankfully but maybe they should make a chart On a whiteboard (erasable) that can be modified and or filled out every time the position of the trucks change so the workers know where they are positioned in the lot. The chart/ lot map can put it in the front behind the front desk so the customer can look at that and see where to go to find their assigned truck. I was very grateful that I was allowed to get the truck an hour early thank you U-Haul … because honestly I had a very difficult time finding my truck the last time I rented from U-Haul I walked around for 10-15 minutes , Then had to go get help from the employee in order to find it. It's a pretty big lot

Mary D. 
Clasificación:
4.0

Do not plan to be moving to or from Milwaukee again but this location was good, well stocked and staff was great

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody S. 
Clasificación:
3.0

Make sure correct information is in system about previous rentals (mileage, app not operable).

ANGELA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathilde H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luke W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
5.0

Good experience as always. I did the mobile pick up but couldn't get my phone to share my location. So I had to go in and the guy working at the counter whose name I can't remember right now was really great. Got me sorted out and out the door in about 5 minutes once I got to the counter. He was very patient dealing with the customers before me who was completely rude and on his phone not paying attention to what the guy was saying. Then his multiple credit cards kept getting declined even though he kept insisting how much money he has. Even still the guy working the counter kept his cool and then had to keep repeating the most basic things like where the door was for this guy to walk through and where the truck was parked. It was Unreal!!!!!

Curt P. 
Clasificación:
3.0

El cliente no dejó un comentario.

mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoinette J. 
Clasificación:
5.0

Excellent service and very pleased.

Jody B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn P. 
Clasificación:
5.0

The Very nice lady who helped us went ABOUVE and BEYOND

Ramon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V. 
Clasificación:
2.0

I clerk who wrote up my order listed the wrong drop off location. UHaul charged me an additional $6.00 when I dropped off the trailer. I shouldn't be charged additional money for the writeup clerk's error. Phil Olson

PHILip O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny R. 
Clasificación:
3.0

The only thing that I don't like is why they charge me with a after hours service because nobody was at the store went I drop the unit and I supposed to have 24 hrs service and I can drop the unit before that. Like a company they are charging me 20 dollars for only have the lights on on the place that I drop the unit because I just live the keys on a key box only for that they are charging me 20. I now that a policy off the company but for my it's just only a way for Steal money from customers

JUAN L. 
Clasificación:
5.0

Nothing. My rental went well. I needed a van since I no longer own a pickup truck to pickup some new cabinets. While this was an additional cost it was much less than the delivery fee noted by the cabinet company.

LARRY K. 
Clasificación:
5.0

We had way too many furniture pads.

Brian W. 
Clasificación:
5.0

Staff was so great ! Lola and the guy who hooked the trailer up were so helpful! Painless

Lindsay L. 
Clasificación:
1.0

The attendant marked the fuel at 7/8 full. When I got the vehicle on level ground - the road - it actually read 3/4 full. I actually put only 25 miles on the vehicle - all highway except for one mile to exit and to reenter the freeway. The EPA for that vehicle is 31mpg combined city/hwy. So, I put just over a gallon of gas in it at the station 1 block away from where I turned in the vehicle. When I turned in the vehicle I was told I would be given a fuel charge of $7.88 for TWO ADDITIONAL GALLONS OF GAS. I was not going to argue since I had people waiting for me. But even YOUR math will tell you that with only 25 miles driven, I did not use ANYWHERE NEAR 3 gallons of gas. Is this how you extort from your customers? Give them a vehicle and tell them there is more fuel in it than there really is (because, maybe, you measured it on non-level ground?) then charge them for more fuel than they could possibly have consumed? YOU figure out what you can do to improve for the next customer. Here's a hint: walk out to the vehicle with the customer and confirm the fuel and any dings. Neither was done for me and I noted several dings which the person who received the vehicle back not only did not notice but did not call them dings despite what I showed him. The reason I do not answer the "rate this location overall" is because I have nothing in my experience to rate it against. I would not know what is "average" or above or below. I have rented from this location twice, maybe three times - including yesterday's rental. If I rated it against itself, based on yesterday's experience, I would say Poor.

WILLIAM B. 
Clasificación:
5.0

Personally I believe if you post the $30 for insurance or whatever, cleaning should be included in that, in my opinion there is a case to be made that it should be. A phone Mount or something would be nice in the van I had, my phone overheated on the dash board, and I've never had that problem before. I didn't like how many upsell screens I had to say no to in the checkout process. Finally, a pick up, drop off service similar to enterprise might be valuable to some people, if it is agile, and you're going to keep the amount of upsell options, knowing that would be appreciated.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
1.0

I reserved a 20 foot truck. I received an email confirming my reservation that stated I could pick the truck up anytime between 8 and 3. When I arrived at the location around 9:30, they told me my reservation had been canceled because they have a "no holdsies" policy. If you're not there within 15 minutes of your reservation start time, they release the truck. This clear contradiction between company policy and store policy is going to cause a lot of conflict with customers. I will certainly think twice before considering using UHaul again because you have demonstrated that my reservation is only good as long as it remains convenient for the local branch and it can be canceled with no notice to me.

Shana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eve W. 
Clasificación:
5.0

Can't think of any. my experience was excellent.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NENAD S. 
Clasificación:
5.0

The truck was 10 years old and was difficult to handle in the wind and rain I experienced. Maybe a newer vehicle would have felt safer.

Charles Z. 
Clasificación:
5.0

Your staff is friendly and extremely helpful! My rental experience is so much better than I ever expected! See you again this fall!

MARK A. 
Clasificación:
5.0

Joey was great all went real well will be using Uhaul again.

Mark C. 
Clasificación:
5.0

Extraordinario servicio al cliente

Susan D. 
Clasificación:
5.0

The staff were very knowledgeable and friendly! The vehicle was clean. I opted for the contract/vehicle checkout via text and it was awesome! Very easy to use and easy to document things with comments and pictures. Like odometer reading.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY L. 
Clasificación:
4.0

It was quick and easy getting out with the uhaul but they said they were going to send me a receipt with my refundable charge and I never got it. Also they haven't refunding my bank account.

Samantha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amalia D. 
Clasificación:
4.0

El cliente no dejó un comentario.

William D. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAGANESE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

Apparently through miscommunication to the reps internally, nobody came out to hook up the trailer. I eventually went back inside where two people were both just sitting. Supposedly the one rep did not hear the “call” for the hookup. Then after hooking up a pretty rusty and old trailer, one of the lights didn't work so a new one had to be swapped out. Long delay. Upon my after hours return (partially due too delay) the app kept crashing and did not allow me to finish my return online. I dropped the trailer off and had to call to indicate return. I've used and will continue to use UHaul, with mostly very good results but this one was not stellar. But I also know how important it is to get honest feedback to improve. Gracias

Timothy O. 
Clasificación:
5.0

Even though my experience was pleasant, I frown upon not being able to use the vehicle I wanted. This is due to not having a credit card. The rental price is was the same, but cheaper gas mileage. The vehicle was to be used in the same capacity just the cargo van would have been come comfortable drive.

Ouida R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREA G. 
Clasificación:
5.0

This experience was great!

Emily P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
3.0

Make sure the extras like dolly & blankets are in the truck, I had to go in and wait in line for them even though I'd already paid

REBECCA M. 
Clasificación:
5.0

Had great service....we didn't have a trailer reserved & everyone there was helpful & got us what we needed. Will certainly go back for any future needs!!! Great job by all!!!

jim K. 
Clasificación:
1.0

I was extremely frustrated by my experience. My reservation was changed Saturday to a different pick up location and the time was changed without me knowing. I called and got it changed back to the original time at another location. I show up there and the store is closed. I called and they said to do the online check in and that too 40 minutes while standing in 36 degree weather to get me the code to open the truck. The automated drop off went ok but this was the worst experience with uhaul and I would not recommend.

Sarah P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherri C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

The entire team is very helpful

Robert W. 
Clasificación:
5.0

Nothing ,fast Courteous, was great and I was in a hurry because snow storm was coming and thease people were great !!

Jason L. 
Clasificación:
1.0

The driver door does not close i had the warning in the dash and had to drive holding the door very bad experience

Luz V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
5.0

Everything went well , nice operation.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan F. 
Clasificación:
1.0

Spent over 45 mins trying to get one and Ended up canceling the unit, way to many problems, staff that doesn't know what they are doing. Worst experience I've ever had with uhaul

Thomas F.  |  First Impressions 
Clasificación:
5.0

Nothing.Excellent staff.

Ronald E. 
Clasificación:
4.0

Positive comment. The girl working behind the counter Saturday morning was totally on top of everything. Super nice and helpful. Feel as though she may have been working solo though. As, she was helping people at the desk and outside at the same time. Terrific sense of multitasking. To the point when she was running from point A to point B. This girl took pride in her job and pride in helping her customers. She definitely deserves a raise.

Brian R. 
Clasificación:
1.0

I was lied to and mislead and then when I dropped the truck off was treated like an idiot.

Julian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana F. 
Clasificación:
5.0

The staff were all very helpful and friendly !

Gordon P. 
Clasificación:
5.0

Lila was very helpful and efficient with the checkout

Paul C. 
Clasificación:
5.0

Outstanding customer service by the Manager and staff. I cant remember the Managers name but she was amazing!!

TRIPP M.  |  Overall Experience 
Clasificación:
4.0

Easy access and friendly staff. Thank you

Jim J.  |  Online Move In 
Clasificación:
5.0

Good costumer servís

Yazmarie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAREN S.  |  Overall Experience 
Clasificación:
1.0

I had a direct move from Kentucky and was supposed to get a free month of storage. My reservation I had at another uhaul location was not available because they over booked. After driving 8 hours and being rebooked across town I was told they weren't going to honor it. After multiple phone calls with uhaul and the facility from which I was hung up on and talked to rudely I still haven't gotten a refund

STEVEN C.  |  Overall Experience 
Clasificación:
1.0

Kept charging late fees when I had my debit card on file. I had to go there several times to get it corrected and never was. So I moved my items out.

VICTORIA H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bashir E.  |  First Impressions 
Clasificación:
5.0

Reservation was easy to do online and was a clean unit and they supplied the lock too didn't need to buy one. Friendly staff and service. The security is good too.

cathy c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W.  |  Overall Experience 
Clasificación:
5.0

I'm a contractor and 24 hour access is great for me

ROBERT D.  |  First Impressions 
Clasificación:
3.0

I know you're into business to keep storage and keep people paying but you might want to rethink that and have numbers available of groups or businesses that could help you clean out your storage area.

MICHEAL C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James D.  |  Online Move In 
Clasificación:
5.0

Thanks again!!

Roy S.  |  Overall Experience 
Clasificación:
5.0

Great service! I'd definitely use them again.

BRENNAN S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN A.  |  Overall Experience 
Clasificación:
5.0

Uhaul has been vary helpfull and tolerant of me moving stuff in and out over the past 8 years

STEVEN C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert L.  |  First Impressions 
Clasificación:
5.0

Lisa was great to work with, any questions I had she answered. She made the process very easy and smooth. If I ever need a truck or storage again I will surely come back

CHRISTOPHER S.  |  Overall Experience 
Clasificación:
3.0

Long wait to speak to someone over phone.

Rita A.  |  Overall Experience 
Clasificación:
2.0

Reserved a 1-way trailer to convey storage contents to St.Paul. After I paid, & with no call, U-Haul CANCELLED my reservation; & informed me that the trailer I reserved the week before was their LAST for 1-way use. U-Haul staff then informed me that I had NO RECOURSE. Only offera "local trailer"- I'd have to drive back fr St.Paul- I acquiesced-desperate. Storage was fine-but the rest is unacceptable.

PETER P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S.  |  First Impressions 
Clasificación:
5.0

After completing our move with the U-Haul truck we were advised that we could store the items at U-Haul for one month at no charge. This was extremely convenient as we were not able to move into the new home until mid July.

WILLIAM R.  |  First Impressions 
Clasificación:
3.0

I'm really annoyed that U-Haul's policy is even if you have a reservation, storage units are first come, first serve. I had a reservation for a unit that I placed a few weeks ago and when I arrived I was told that it was given away. I then had to pay quite a bit more for a larger unit because it was the only unit available. The customer service was good and the unit was good, low stars are due to cooperate's new policy.

Athena C.  |  First Impressions 
Clasificación:
2.0

Not a well run Uhaul. Several issues with setting up the storage unit and then after we moved out we got a letter stating our rent was overdue. Then I could not reach anyone to straighten it out online or over the phone. Had to go back in and wait 20 minutes to speak to a manager. Finally got it straightened out. Stressful.

Robert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gregory w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya R.  |  Overall Experience 
Clasificación:
4.0

The 24hr access to the storage units is very convenient and helpful to have with uhaul. Should have that going all the time.

JASON M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeynsson B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BETZAIDA T.  |  Overall Experience 
Clasificación:
1.0

Truly never had such a horrible experience. Truck was to be picked up at 11 am. Got there. No truck they say. I ask why. no answer. Asked about other trucks parked. Said waiting on other customers. so we tried to get another truck but they wouldn't comply. I had a reservation for my truck at 11 am. Well finally 1pm Finally got a truck. Played phone tag with the u-haul place. at one point they cancelled my reservation. While I'm still waiting for a truck. I have never been so frustrated in all my life. I have people helping me move and all they had to do was wait? The man at west allis u-haul was nasty. I will never recommend u-haul again.

LORI R.  |  First Impressions 
Clasificación:
1.0

My storage unit got messed up twice! They said system errors. Then, I had a very poor experience with renting a uhaul. I didn't receive any indication that I needed to be there within 15mins of my pick up time. I was stuck with a uhaul that was 6' shorter and caused me to make 2 trips to move! Which equated for more mileage! They never reimbursed me for that extra mileage! That same day, I went in to pick up the uhaul, I was upset about the cancelation. I know I wasn't disrespectful to the lady, however, her husband, the GM Jose, embarrassed me in front of a line of people by yelling at me and threatening me!! I would hope this company would know having a husband and wife work together at a location can cause this exact issue to happen when things don't go exactly right. This location has made several mistakes and never once took ownership of there mishandling of my storage unit and rental issue. They just blamed the system. When you are a GM of a location, you need to conduct yourself that way! Jose definitely failed at that and caused a scene for no reason! He is a poor example of a leader. No leader should have an outburst like he did!! Very unprofessional!!

Jason T.  |  Overall Experience 
Clasificación:
5.0

DeAndre and Tyler we're extremely helpful

ISAIAH M.  |  Overall Experience 
Clasificación:
5.0

The staff were vary helpful in meeting my storage needs.

STEVEN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose T.  |  Overall Experience 
Clasificación:
4.0

Move in was a breeze and everything was handled very quickly and efficiently.

Jacqueline V.  |  First Impressions 
Clasificación:
1.0

The employees at the location of the storage facility were helpful but I had to take a day off of work to drive there in person because no one ever picked up the phone at the location. Every time I called I was rerouted to an offsite customer service rep that would state they couldn't help me because they didn't have access to the accounts at a different location. Tried chatting online and was also told that only a rep at the exact location could help. Leaving messages didn't help either. I would get a voicemail with the general number to call back and no one would pick up again. Tried calling corporate and would sit on hold for 30-40 minutes at a time and then have the same experience. While the face to face employees were helpful, the experience I had moving was horrible with this company. I had to go between 3 locations to get a truck and storage facility and then the size that I ordered wasn't available even though I had paid for it online with a credit card already. Miscommunication from the company only created more issues with trying to relocate out of the area. I have driven over 200 miles extra to deal with issues from moving and using the storage facility. Horrible experience.

Rachel D.  |  Overall Experience 
Clasificación:
2.0

gave me wrong unit to start with made me move every thing out of unit and made me move it all back in diferene unit on 100 degree day charged me for 30 boxes when i had 10 wont refune money i will never go back there

BRIAN F S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Manoj U.  |  Overall Experience 
Clasificación:
5.0

Good people at this location, would recommend

RICHARD B.  |  Overall Experience 
Clasificación:
2.0

My experience was fine with the staff working at the time but I was highly frustrated with the fact thtmat the 10 by 15 I had reserved had been rented to someone else. I needed this size and was not permitted to go bigger in size even though this was not my fault. Smaller didnt really work for what i needed.

rebecca l.  |  First Impressions 
Clasificación:
4.0

Pick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?

Thomas W.  |  First Impressions 
Clasificación:
2.0

I rented a unit online that would be large enough for the contents of a one-bedroom apartment. When I got to the facility, I was told I'd need take a cart back-and-forth to fill the unit, which I'd never had happen before. I ended up having to rent a different kind of unit I could drive up to. I reiterated that I had furniture and boxes from a one-bedroom apartment. When I got to the unit, it was only big enough for a few boxes. I had to go back to the office to get a unit that was the size I requested.

Abigail P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

phillip D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kongpheng V.  |  Overall Experience 
Clasificación:
5.0

The staff was helpful! They let me view two different sized units to help better my decision. ¡Gracias!

Andrew K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

diona h.  |  Overall Experience 
Clasificación:
5.0

No comment

Terry R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie H.  |  Overall Experience 
Clasificación:
3.0

I feel that the prices are very high. The facility hours could be an extra hour. There is never enough staff always have to wait. I ran late four important reason and when I got to the facility I wanted to make sure that I could check out before the staff left. I think they should have oh way that they can access the key and let you be able to still use it since technically it is my last day until at least 10 or 11 because technically it still is my day instead I was locked out from being able to leave and the gentleman inside the desk was not helpful to my friend who went to tell him to let us out. Luckily there was a another employee that was outside other facility that was able to access and help us leave but we still had a couple big things to pick up and we had to leave it outside of the gate because of not being able to still have access. I don't think staff should have to be there to make sure that the unit is clean if I'm paying . They should be able to clean it out the next day that should be their job. We also rented a truck at one point and it is really misleading when they say $19 and some cents for a truck but by the time you include the miles and the hassle of bringing back the truck it was not a quick drop off there is a procedure and very time-consuming I feel that it is very expensive. I guess in a time of need and no one else has a truck a person has to be convinced that this was going to be an expensive rental and realize that they have to close their eyes about the expense of the truck. This is my opinion.

giuseppina c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sara m.  |  First Impressions 
Clasificación:
3.0

Your price got to high. For a small sheid.

Vicki F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenda O.  |  Overall Experience 
Clasificación:
1.0

I will never come back to this Uhaul

Donnell T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

spring b.  |  Overall Experience 
Clasificación:
1.0

Customer service is horrible, long wait time, not knowledgeable about UHaul services and don't care of customers needs at all...I had to look for a customer service person twice while I went to make payment and to rent a truck. They pretend not to see the customer. Foul language with each other used. Horrible service!

Crisella V.  |  Overall Experience 
Clasificación:
5.0

Very good experience. Staff need clear communication of the way things work

sandra w.  |  First Impressions 
Clasificación:
4.0

Bueno

David B.  |  Online Move In 
Clasificación:
5.0

easy to arrange and easy access.

Sonja T.  |  Overall Experience 
Clasificación:
3.0

Didn't care for the messages every hour telling me when the truck had to be back.

DAVID H.  |  Overall Experience 
Clasificación:
4.0

Did not realize that I was not able to get credit for the 3 weeks unused storage fee. Especially since it will rented out and paid for again during that time.

sheri b.  |  Overall Experience 
Clasificación:
5.0

Fast & easy. No hassle

Timothy B.  |  First Impressions 
Clasificación:
5.0

Excellent service as always! I use Uhaul for all my moving and storage needs

Brent F.  |  Overall Experience 
Clasificación:
5.0

Staff was always pleasant and very helpful

Shania g.  |  Overall Experience 
Clasificación:
5.0

Great service. They just need more people working up front and not have the people who don't work up front standing there playing around. It's confusing and frustrating.

KIERA P.  |  Overall Experience 
Clasificación:
1.0

Cashier didn't know what he was doing. I asked him questions he said he didn't know or he forgot. The guys in the back did nothing to help him. Terrible experience

KIERA P.  |  First Impressions 
Clasificación:
3.0

U can wait in line for 10-15 min with only 1 person in friont of you and no one goes to another register to help line move. Slow here.

tim l.  |  Overall Experience 
Clasificación:
3.0

Very nice & friendly, but 1 person can't handle all those customers. 1st trip I couldn't do anything because the computers were down. 2nd trip it took an hour to get me my storage unit paperwork done.

Mark D.  |  First Impressions 
Clasificación:
5.0

Awesome work

Gregory K.  |  First Impressions 
Clasificación:
2.0

Waiting in line for anything is an hour ordeal. Very very unorganized. It took 5 months of me giving them my information to get autopay to actually work simply because nobody knew how to do it correct

Jodi V.  |  Overall Experience 
Clasificación:
4.0

They confused our unit numbers and it took several phone calls to correct the issue.. there was not communication between the various people we talked to and each time we had to explain their mistake.

KIMBERLY L.  |  Overall Experience 
Clasificación:
4.0

Thank you to the West Allis, Wisconsin management & staff for your help, kindness & respect.

KATHLEEN E.  |  Overall Experience 
Clasificación:
5.0

I am actually the son of the renter. She passed away recently and everyone at this location was sympathetic and helpful. I would recommend this location to anyone looking for storage.

GERMAINE B.  |  Overall Experience 
Clasificación:
5.0

We had such an incredible experience with this U haul location! Everyone we worked with was understanding, cooperative, proactive, knowledgeable...etc. etc.! THANK YOU!

Brian J.  |  First Impressions 
Clasificación:
5.0

The staff was always friendly, kind, patient, and helpful.

LINDA N.  |  Overall Experience 
Clasificación:
2.0

Absolutely hated the manager who said she'd deny my reservation if I didn't give a 2nd phone #. I don't have a 2nd phone #!! Nobody uses land lines anymore!! Cell phone is glued to my hip & is enough!

Kristen C.  |  Overall Experience 
Clasificación:
4.0

The staff were very helpful.

John B.  |  Overall Experience 
Clasificación:
4.0

Thank you UHaul for helping make a challenging move from California to Wisconsin a little bit easier.

mathew l.  |  Overall Experience 
Clasificación:
5.0

Friendly professional service very relaxing.

Mark M. | Reservación
Clasificación:
4.0

I rented the storage unit mid July but didn't actually move things in until 8/13. I had to get someone to remove the temporary lock from the door. Then I found out that my agreement was cancelled.

David A.  |  Overall Experience 
Clasificación:
5.0

Great uhaul experience.

Lynda R.  |  Overall Experience 
Clasificación:
5.0

Quick efficient, friendly,

Lisli B. | Reservación
Clasificación:
4.0

none

Harold G.  |  Overall Experience 
Clasificación:
5.0

Very professional staff

James A.  |  Overall Experience 
Clasificación:
1.0

The storage facility was clean and well-maintained, but I wouldn't recommend this location solely based on the customer service. The men who helped me were nice, but their manager was rude.

Adriana V.  |  Overall Experience 
Clasificación:
5.0

Staff work well together I'm totally grateful for the employees help getting me and my family situated the grace of God blessings is on this place forever grateful eddy and nicole Rogers.

Edward R.  |  Overall Experience 
Clasificación:
5.0

Everything went well thanks for the help and the storage worked out well.

melissa b.  |  Overall Experience 
Clasificación:
4.0

Everything worked out fine. Storage unit was easy to get to. Sometimes the driveways and parking lot were quite full and hard to navigate but that was because those were busier times

alan i.  |  Overall Experience 
Clasificación:
5.0

Everyone at this location was so helpful. It was easy to move in and move out when I no longer needed to store my items. ¡Gracias!

brian t.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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