Comentarios del cliente para U-Haul Moving & Storage of West Allis

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of West Allis

Grado total:

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Jeremiah C. en

Grado:

El cliente no dejó un comentario.

Joan L. en

Grado:

El cliente no dejó un comentario.

Stephanie F. en

Grado:

El cliente no dejó un comentario.

Kimberly T. en

Grado:

El cliente no dejó un comentario.

Edward J. en

Grado:

El cliente no dejó un comentario.

Herbie D. en

Grado:

I was charged for fuel even though I refilled to required level before returning the truck.

Fredrick M. en

Grado:

El cliente no dejó un comentario.

Kim W. en

Grado:

All around great!!

Nathaniel R. en

Grado:

The staff were friendly and informative.

Albert T. en

Grado:

Offer a ride back home or to clients car when not busy if it's within a certain radius, or 15-20 minutes away!

Henry S. en

Grado:

Employees are not attentive at all, seem very disengaged with their work. Good value here, but the employees just seem sad.

James B. en

Grado:

Old location, warehouse. Waited 5-10 minutes for staff to hook up trailer.

Nacole S. en

Grado:

Keep up the good work!

Alfred A. en

Grado:

El cliente no dejó un comentario.

David D. en

Grado:

El cliente no dejó un comentario.

Ivan R. en

Grado:

They made a mistake and charge me $21.00 no reason

Allison P. en

Grado:

El cliente no dejó un comentario.

Dennis M. en

Grado:

truck was old but ran fine

Jeff R. en

Grado:

i was scheduled to pick my trailer up at a specific location closer to my residence, however I had to drive another 15 miles out of my way to pick the trailer. Why didn't they just tell me to pick it up at the new location? Just wasted my time. A 30 minute pick up took over 2 hours.

Gaye S. en

Grado:

El cliente no dejó un comentario.

Roy C. en

Grado:

Excellent service will use them next time I move.

Robert D. en

Grado:

Dannett is absolutely wonderful to work with!!!

David B. en

Grado:

Good

Michael S. en

Grado:

Everything went smoothly. The service was excellent.

John R. en

Grado:

very easy, un-hook, drop off and go, receipt gets e-mailed. Took 5 minutes tops.

ED L. en

Grado:

El cliente no dejó un comentario.

Andrew G. en

Grado:

Nothing, it was a great experience.Quick checkin, and quick checkout. Truck was clean and a smooth ride.

Trace D. en

Grado:

The keys were not in the truck like they were supposed to be when I came to pick up the truck. We had to wait an hour for employees to get there when the store opened to get the keys.

Amanda L. en

Grado:

Dont allow your workers to smoke cigarettes In front of customers while they are picking up equipment.

Elijah R. en

Grado:

The clerk who checked me in and out was a rude person and full of himself. I was having a great day before and after I dealt with him.

Rhea H. en

Grado:

El cliente no dejó un comentario.

Sonja T. en

Grado:

easy to arrange and easy access.

Stephen K. en

Grado:

El cliente no dejó un comentario.

Lester R. en

Grado:

I had a terrible experience this time with this store. I rented a truck Christmas Eve. I called the night before and the person working told me the store didn’t open until 9:00 am. Come to find out the store opened at 7:00 am. I could have rented the truck at 7:00 am. and done at an earlier time and drove to my hometown for Christmas instead of driving Christmas morning. The person working that morning apologized but that didn’t do anything for me especially since the person that misinformed me wasn’t going to receive any disciplinary action. Very disappointed in the service. I need a truck to move more furniture in the future. I think I will look for a different alternative.

Jeffrey M E. en

Grado:

Wash the trucks

Steve M. en

Grado:

excellent customer service

George C. en

Grado:

El cliente no dejó un comentario.

Rich M. en

Grado:

n/a Seemed very organized, vehicle was ready and waiting for me. Thank you for the great experience!

Paul K. en

Grado:

El cliente no dejó un comentario.

Dennis H. en

Grado:

El cliente no dejó un comentario.

Steven M. en

Grado:

El cliente no dejó un comentario.

Jack A. en

Grado:

El cliente no dejó un comentario.

Lawrence H. en

Grado:

El cliente no dejó un comentario.

Nicole P. en

Grado:

First it took an hour of waiting in line to pick up truck, no explantion why it was taking so long. No apology for the wait when i did get served. Then i returned after keeping it an extra night and dropped keys in box because running late for work and when i got to work and attempted to log it in online it wouldn't let me without taking a picture which nothing told me in advance so then i got charged an extra $20. I attempted to call the place with no one answering phone to help. So a rental of a $20 truck for 2 days ended up being $134, i just don't get it and am really disappointed by this experience.

Gabriel F. en

Grado:

El cliente no dejó un comentario.

Eric D. en

Grado:

El cliente no dejó un comentario.

Steve D. en

Grado:

El cliente no dejó un comentario.

Jennie C. en

Grado:

You might make it clearer that when renting a pickup truck or cargo van that a debit card with a Visa logo does not qualify as a major credit card as it does most other places.

Tim D. en

Grado:

El cliente no dejó un comentario.

wayne H. en

Grado:

Never terrible

Matthew H. en

Grado:

I pulled my vehicle and uhaul into the section of this location that was marked in multiple places as the equipment drop off zone. And there was a sign that told me to wait there and someone would be with me shortly. So I waited for about a minute and a guy comes out of the building and tells me that I can’t drop the trailer there and was really rude to me and angry at me for even being there. I asked him why I couldn’t drop the trailer in the equipment return section. He angrily proceeded to tell me that that’s not how they do things and that I need to pull around back and there is a section back there. There was no way for me to know this. And how I was treated was super unprofessional.

Kris S. en

Grado:

El cliente no dejó un comentario.

SCOTT M. en

Grado:

Extra charges without explaining things too me. Tried to charge me an additional $50 for gas after I already filled it back up to what it started with. Manager was rude and was yelling from across the room instead of coming over and speaking with me. Ive rented I would say 10x from this location and it was great every time. After this experience, I will not be back.

Blal Z. en

Grado:

After I returned the truck, I got a voicemail from the location little before the closing time that I haven’t returned the truck and that my reservation is being extended to 24 hours. I immediately called the location but it was already closed and I was returned to customer service. I explained the situation to customer service that I have already returned the truck, they said someone from the location will follow up with you as soon as store opens. I waited a long time the next day for a follow up call, but no one called. I called the location again but wasn’t able to speak to anyone from the location and instead was transferred to customer service. I explained the situation to another rep and he hung up the phone. I again called and spoke to another rep, they promised that someone from the store is going to follow up with me in an hour. But I got no call. This location is poor managed, lacks professionalism, and full of idiots who can’t even do the simplest of things properly such as checking out a customer correctly. It’s been extremely frustrating dealing with this location.

Benjamin B. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

El cliente no dejó un comentario.

Kellee O. en

Grado:

El cliente no dejó un comentario.

brad H. en

Grado:

HORRIBLE - your computer system has down and delayed my pickup about an hour. Caused problems on the other end. Even the following day still had computer problems and unable to issue a return receipt. Spend some money with IT and stop screwing your customers and creating headaches for your employees.

Matthew M. en

Grado:

For some reason, I needed a major credit card to rent the Uhaul van, but not for any of the more expensive vehicles. I don’t have an active credit card and as a result was forced to rent a truck that was bigger and more expensive than necessary. I’ve rented two Uhauls from different locations and have never had to use a credit card, until today at this location in West Allis. The manager cited the website and a whole bunch of things but nothing he mentioned was anywhere on the website or paperwork and the website specifically says you don’t need a credit card. I’m just frustrated by it all and annoyed that I had to pay more.

Tracy C. en

Grado:

Sat for a long time at the counter while she finished up something for someone who was not standing there or on the phone. Went outside and waited a longer than usual time for the guy to hook up our trailer. Waited at drop-off for about 10 minutes before being helped as well. Once the guy at drop-off came out, he was great to work with.

ricardo C. en

Grado:

Excellent service from the moment that we arrive.

Alexander K. en

Grado:

El cliente no dejó un comentario.

Jack J. en

Grado:

El cliente no dejó un comentario.

Doug P. en

Grado:

El cliente no dejó un comentario.

Richard S. en

Grado:

They screwed me on the gas, it wasnt all the way full when I got it and I filled it when I was done and they told me there was nothing they could do about it. So they stole about $15 from me. I will never use uhaul again.

Courtney T. en

Grado:

El cliente no dejó un comentario.

Chelsea W. en

Grado:

Customer service. I was not greeted when I walked in. Truck was parked tightly in between 2 other trucks, I had to squeeze to get inside. Wipers were up and I had to get back iut if truck to let them down. Just not a goid experience.

Timothy B. en

Grado:

Service continues to be friendly, fast, and efficient. I like your free storage for one month. It saved me a lot of headaches. Thank you.

Steven G. en

Grado:

El cliente no dejó un comentario.

Sarah C. en

Grado:

Employees need a better training on how to perform their tasks correctly.

John O. en

Grado:

El cliente no dejó un comentario.

Otis C. en

Grado:

Free

Thomas E. en

Grado:

El cliente no dejó un comentario.

SUSAN B. en

Grado:

El cliente no dejó un comentario.

Sandie C. en

Grado:

Quick and nice service. Equipment worked well. They accommodated some unforeseen delays we had with no problems.

kimm S. en

Grado:

El cliente no dejó un comentario.

Maggie L. en

Grado:

Customer service was just ok. They spoke to me professionally but could not answer my questions specifically about price. My reservation was incorrect multiple times and It took 10 different phone calls trying to get through to the store with a total of 90 minutes waiting on hold!! I ended up getting a hold of central booking and they made the “correct” adjustment to my reservation only to find out it was still incorrect which resulted in me trying again to get a hold of the store.

Thomas B. en

Grado:

El cliente no dejó un comentario.

Paul G. en

Grado:

El cliente no dejó un comentario.

Michael L. en

Grado:

El cliente no dejó un comentario.

Jesse C. en

Grado:

El cliente no dejó un comentario.

Dennis A. en

Grado:

El cliente no dejó un comentario.

Jeff R. en

Grado:

El cliente no dejó un comentario.

Christopher D. en

Grado:

None of my requested extras- appliance dolly, furniture blankets- were in my truck. I was able to make the move but it made it extremely difficult to accomplish without the supplies I needed. The staff was great at drop off, but I think the mobile pickup is where this went wrong. There should be a way to verify that all equipment is included, and I should not have had to spent 30 min waiting to tell your customer service otherwise. The note the rep was to leave was not visible to the staff today either which led them to believe I did not return the dollies.

KEITH P. en

Grado:

The day that I rented it took too much time to get my vehicle. The individual that was behind the counter stated that the computers were not working correctly. Two different computers, one that was used twice.

sahariz O. en

Grado:

El cliente no dejó un comentario.

richard N. en

Grado:

El cliente no dejó un comentario.

Bernard P. en

Grado:

to not have to take so many pictures when returning the truck it took me 45 mins to finish the return check that's awful

Scott S. en

Grado:

Make sure the truck starts. After struggling for 30 minutes to access the key, I finally get in the truck and the truck wouldn’t start, dead battery. I wasn’t almost an hour of my rental time waiting for an employee to arrive and modify the reservation to get a different truck.

SCOTT B. en

Grado:

El cliente no dejó un comentario.

DAVID H. en

Grado:

Didn't care for the messages every hour telling me when the truck had to be back.

Dean B. en

Grado:

Location under-staffed for a Friday, only 2 workers and numerous customers waiting. Staff on duty were very friendly and helpful but needed more help. Location is convenient but “tight” getting in and out of.

jo D. en

Grado:

I have used U-Haul to move on at least 12 other occasions and this is hands-down the worst location I've ever been to. The staff were rude, would not communicate properly and completely unhelpful. My hitch was installed wrong, the trailer was put onto the car far too tightly. Due to this experience I will NEVER use Uhaul again. Not in a million years!

sheri b. en

Grado:

Did not realize that I was not able to get credit for the 3 weeks unused storage fee. Especially since it will rented out and paid for again during that time.

Christ W. en

Grado:

Not enough staff to manage the customers. They work well but not enough help.

Dawn B. en

Grado:

Great customer service from the West Allis location. Terrible customer service from corporate with broken reservations and late call backs.

Nathan Y. en

Grado:

El cliente no dejó un comentario.

Doug P. en

Grado:

El cliente no dejó un comentario.

Cassandra D. en

Grado:

El cliente no dejó un comentario.

Angela S. en

Grado:

Excellent service!

Ricardo S. en

Grado:

El cliente no dejó un comentario.

Yen O. en

Grado:

Horrible customer service Horrible experience Representatives does not meet customers needs

Luis C. en

Grado:

Good friendly service but understaffed, wait times are to long.

Kathryn E. en

Grado:

El cliente no dejó un comentario.

Timothy B. en

Grado:

Fast & easy. No hassle

Brent F. en

Grado:

Excellent service as always! I use Uhaul for all my moving and storage needs

Shania g. en

Grado:

Staff was always pleasant and very helpful

KIERA P. en

Grado:

Great service. They just need more people working up front and not have the people who don’t work up front standing there playing around. It’s confusing and frustrating.

KIERA P. en

Grado:

Cashier didn’t know what he was doing. I asked him questions he said he didn’t know or he forgot. The guys in the back did nothing to help him. Terrible experience

tim l. en

Grado:

U can wait in line for 10-15 min with only 1 person in friont of you and no one goes to another register to help line move. Slow here.

Mark D. en

Grado:

Very nice & friendly, but 1 person can't handle all those customers. 1st trip I couldn't do anything because the computers were down. 2nd trip it took an hour to get me my storage unit paperwork done.

Gregory K. en

Grado:

Awesome work

Jodi V. en

Grado:

Waiting in line for anything is an hour ordeal. Very very unorganized. It took 5 months of me giving them my information to get autopay to actually work simply because nobody knew how to do it correct

KIMBERLY L. en

Grado:

They confused our unit numbers and it took several phone calls to correct the issue.. there was not communication between the various people we talked to and each time we had to explain their mistake.

KATHLEEN E. en

Grado:

Thank you to the West Allis, Wisconsin management & staff for your help, kindness & respect.

GERMAINE B. en

Grado:

I am actually the son of the renter. She passed away recently and everyone at this location was sympathetic and helpful. I would recommend this location to anyone looking for storage.

Brian J. en

Grado:

We had such an incredible experience with this U haul location! Everyone we worked with was understanding, cooperative, proactive, knowledgeable...etc. etc.! THANK YOU!

LINDA N. en

Grado:

The staff was always friendly, kind, patient, and helpful.

Kristen C. en

Grado:

Absolutely hated the manager who said she'd deny my reservation if I didn't give a 2nd phone #. I don't have a 2nd phone #!! Nobody uses land lines anymore!! Cell phone is glued to my hip & is enough!

John B. en

Grado:

The staff were very helpful.

mathew l. en

Grado:

Thank you UHaul for helping make a challenging move from California to Wisconsin a little bit easier.

Mark M. en

Grado:

Friendly professional service very relaxing.

David A. en

Grado:

I rented the storage unit mid July but didn’t actually move things in until 8/13. I had to get someone to remove the temporary lock from the door. Then I found out that my agreement was cancelled.

Lynda R. en

Grado:

Great uhaul experience.

Lisli B. en

Grado:

Quick efficient, friendly,

Harold G. en

Grado:

none

James A. en

Grado:

Very professional staff

Adriana V. en

Grado:

The storage facility was clean and well-maintained, but I wouldn't recommend this location solely based on the customer service. The men who helped me were nice, but their manager was rude.

Edward R. en

Grado:

Staff work well together I'm totally grateful for the employees help getting me and my family situated the grace of God blessings is on this place forever grateful eddy and nicole Rogers.

melissa b. en

Grado:

Everything went well thanks for the help and the storage worked out well.

alan i. en

Grado:

Everything worked out fine. Storage unit was easy to get to. Sometimes the driveways and parking lot were quite full and hard to navigate but that was because those were busier times

brian t. en

Grado:

Everyone at this location was so helpful. It was easy to move in and move out when I no longer needed to store my items. Thank you!