El cliente no dejó un comentario.Elizabeth T.
Customer Reviews for U-Haul Moving & Storage of Wellington Lanes
Aurora, ON L4G4C4
(E of Yonge)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Matthew D.
Maybe just have the associate to over details on returning the truck and the policies surrounding the moving pads and folding them back into the bags.Jonathan H.
Customer service can be greatly improvedDmitry S.
El cliente no dejó un comentario.Dale P.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Micha F.
The staff members were polite and efficient, however the truck, eventhough looked ok, drove terribly. The steering was so loose that I had a hard time even staying in my lane and the transmission wouldn't always down shift. I had to shift it into neutral five times in order stop it. It was reving at 3500 at these instances.MICHAEL S.
Even though i didnt get the truck i ordered, the service was very good and i was given a discount on my bill ...Phil P.
I regret not taking a photo of the gas tank level before starting to drive, because I'm quite confident we got it a quarter full and then were charged an additional fee for not filling it up enough. Within 25km of driving the low fuel warning came on.Aleksa T.
As mentioned, if the truck came with cruise control, it would have assisted me for my long trip on the highway.John M.
El cliente no dejó un comentario.Steve O.
El cliente no dejó un comentario.Wanda K.
Thanks, just a suggestion, on the way out we can not leave without someone checking the truck. I am not sure that this can be fixed because there needs to be an inspection with two parties viewing it. Something to think of.Joe M.
El cliente no dejó un comentario.Devin M.
Great service - always!Marlene B. | Overall Experience
Very convenient and excellent customer service. Will definitely recommend and thanks so much!!!Melanie R.
El cliente no dejó un comentario.Hassan E.
El cliente no dejó un comentario.Emil S.
El cliente no dejó un comentario.Caroline G.
El cliente no dejó un comentario.BRANDON M.
El cliente no dejó un comentario.Merv M.
El cliente no dejó un comentario.Teresa P.
El cliente no dejó un comentario.Emanuel F. | Overall Experience
El cliente no dejó un comentario.Jennifer A. | Overall Experience
Web site I found was more difficult to navigate than require but overall a great experienceEric S.
The fact that you guys were open on a long weekend was a happy surprise. I thought I was going to have to wait an extra day to get my stuff moved around.Lawrence N. | First Impressions
El cliente no dejó un comentario.nermin C.
Seamless process.Khalen M.
Very friendly and fast serviceHassan E.
El cliente no dejó un comentario.Lindsey H.
El cliente no dejó un comentario.sirous S.
El cliente no dejó un comentario.HAITAO S.
El cliente no dejó un comentario.Doug C.
Did remote pick up and return. Lock on key unit was really, really fiddley. Other than that, everything was great. Super easy.Jonathan D.
Great experience using uhaul for the first time myself.Trinity I. | First Impressions
The fan doesn't run enough in the summer so the building can get very humid and natural materials will absorb the moisture and be wet. Whites will get stained. There was no warning of this, nor should there have been. Customers are led to believe it's climate controlled, so it either should be or should not be. Not just for one season. I feel misled and cheated. The fans should run more often in summer and/or they should be removed and dehumidifiers installed and running when necessary.Gianfranco R. | Overall Experience
El cliente no dejó un comentario.Greg P. | Overall Experience
OK - so this was Sept. 1 and at 11:30pm the previous night my reservation for a 10' cargo for 2 days at another type of rental agency was cancelled via email. I logged-in, found a short-term rental (actually, both my local UHAULs had the same equipment availability) to at least get my kid out of their apartment (and into my garage), but not get them moved up from Newmarket to West Nippising. Resserved an 8:30am pick-up, 2 ppl ahead of me when I showed-up (early), the Admin was fast as lightning, proficient in every part of the transaction, and was very considerate when I had to call him over maybe being 30min late coming back from Mississauga ... "No problem, drive safe." ¡Gracias!MARIE W.
this comment is directly related to the terrible experience with U Haul all up. I will definitely be second guessing my choice to use U Haul again. Customer service line- hours to wait and re circle and never reach anyone. Ten minutes before my pick up I received a text that just automatically moved my location to somewhere no where close by. Luckily I proceeded to do on line check - because when I went a further 20KM away to get truck there were several customers who had been moved from James Snow to Aurora for the same reason - and there was no truck for them available. James Snow could not explain anything and did not even have the decency to call. They are a shambles. You guys are a shambles. My ask is that I receive 50% of my money back due the disaster that this all was. I will sharing my perspective on social shortly given how brutal it really was.Rochelle C.
El cliente no dejó un comentario.Allan G.
El cliente no dejó un comentario.Patricia D.
El cliente no dejó un comentario.Nikola M.
El cliente no dejó un comentario.Kim H.
El cliente no dejó un comentario.Maryam M.
This was honestly the worst experience of my life. From being called a day before moving to be told a vehicle we reserved was no longer available. To waiting the morning of outside the shop for two hours after it being open and no one showing up. Not being able to reach anyone on your phone lines. Your maintenance man bro into the store for us 2 hour and a bit after the store was supposed to be open. I will never use them againRobert M.
The lady who was working on Saturday was awesome. Thanks to her things moved a lot smoother. She helped find the truck, fill in the paperwork and answer the questions about the whole process. Good job.Vitaly O.
El cliente no dejó un comentario.Nick P.
El cliente no dejó un comentario.Edmond V.
El cliente no dejó un comentario.Sasan S.
The lady that helped me had the personality of dried toast. When I walked in she said â€œgive me a momentâ€. I waited 10 minutes while she used a label maker for her bar fridge.Bita D.
El cliente no dejó un comentario.Gregory H.
El cliente no dejó un comentario.Paul L. | Online Move In
El cliente no dejó un comentario.Pegah H.
I am indeed pleased with the services rendered at this location, equipment wise. However, there was only one staff on site which made it clumsy at service delivery.THEOPHILUS O.
One woman is working in there, she is very lazy and impatient.Simon W.
El cliente no dejó un comentario.Asad M.
Rental was great. No problems. Vehicle was clean. Thanks to the staff .Noel M.
El cliente no dejó un comentario.Ryan C.
El cliente no dejó un comentario.Olga M. | Overall Experience
Easy and convenient. Becky and all the staff are amazing, helpful and accommodating.DAVID C.
El cliente no dejó un comentario.Emil S.
El cliente no dejó un comentario.SARAHANNE H.
El cliente no dejó un comentario.Shant D.
El cliente no dejó un comentario.Fateh V.
El cliente no dejó un comentario.Rick C.
El cliente no dejó un comentario.John H.
Open the store on time. I wasted 1.5 hours waiting for the staff to come in.Seunghee L.
The pick up and drop off were very smooth. Equipment functioned as expected. No concerns at all.Jason H.
Becky's the best!Emil S.
El cliente no dejó un comentario.Carol C.
El cliente no dejó un comentario.Justin W.
El cliente no dejó un comentario.Brandon P.
Only one employee on site. Had to do everything myself hook up. Find a different trailer that wasn't damaged. We dropped off same problem only the same female employee on site. I felt sorry for her.ROBERT G.
Staff were friendly, yet professional. Quick rental process, though your online registration system is a nightmare. I tried for 45 minutes the day before my pick up to register. I was unsuccessful.Susan E.
El cliente no dejó un comentario.Patrick L.
Been here a few times already, quick process in a out, good vehicles.Benjamin S.
El cliente no dejó un comentario.Lynn W.
El cliente no dejó un comentario.Ronald V.
El cliente no dejó un comentario.Wei P.
My sincere thanks to Becky and the team - it's always an absolute pleasure working with you.Brian R. | Overall Experience
El cliente no dejó un comentario.HOSSEIN S.
Very Good Staff!Arash D.
El cliente no dejó un comentario.Robert H.
I was overcharged for the service. Truck did not run well, seems like there is engine issuesJessica W.
You need to improve your online booking processGEORGE C.
The lady who attended to me was extremely polite and patient. She was very helpful. It was an amazing experience.raymond A.
We would have rented a hand cart but there was none at this locationJanet E.
El cliente no dejó un comentario.Maziar N.
Everything was good. The staff was very courteous and helpful. I would definitely use your services again and I would recommend it to anyone.John S.
Great option for short term rental!Peter O.
The girl that helped us hook up the trailer was very helpful and knowledgeable on how to hook up and made sure that all lights were working Very pleased Thanks RayRaymond A.
El cliente no dejó un comentario.Amir E.
El cliente no dejó un comentario.Kim K.
Do your job!Nima K.
The girl I dealt with was exceptional. She has a future in customer service.wayne D.
El cliente no dejó un comentario.Shirin R.
Another garbage location. We get it, you don't get paid enough to give a sh*t. If you can't maintain your composure in the public eye then f**c off to the night shift at WalmartJustin R. | Overall Experience
Radio wasn't working(?) Couldn't figure it out, unfortunate.David C.
El cliente no dejó un comentario.DENIS S.
El cliente no dejó un comentario.Brian H.
I feel the web reservation steps are not suitable for everyone. I did not understand why I had only a 6 hr rental when I came to finalize the reservation at the office. Also this truck has mechanical issues with engine light coming on on way back. The truck left terrible oil stains on my home driveway. I would be pleased to send a picture of the oil stains.Gary B.
My experience with the wellington location was Excellent! I was taken care of right away and the same service apon return , Thank you for making my day less stressful...Phil P.
The truck I rented on line was NOT available when I arrived to pick it up. I was not informed that extra fuel when returning the truck will not be credited. I was not sure how much more fuel I needed as it was bigger vehicle. LACK OF INTEGRITYMaria L. S.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Valentin M. | Overall Experience
The staff was were so helpful! I've previously had bad experiences with U-Haul, this location is superb!!Alana G.
Everything was so easy from reserving the unit to "moving in".Esti G. | First Impressions
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.Ashfaq M.
Rude and unfriendly I was told by customer service that I could drop it off at 8pm she was adamant that I cannot and I would have to drive 50 miles the next am to drop it off when she is open the trailer was put back in the exact location and the app worked great the woman was rude very rude to me when picking it up I paid the extra $5 for some sort of service for help and did not get itDerek S.
El cliente no dejó un comentario.PETERG T.
Drove 30min to NOT have my storage unit clean, second Time she was just as rude as the the first time. My account will be deleted after this move and I will use other companies for my next cross country move. As a veteran of 12 years I can say I have moved a lot. But never have I had a company be so disrespectful to its costumers.Justin R. | First Impressions
I was given a locker that was already in use. Terrible customer service. I wasted 2 hours of time to be told to go to another storage facility. If I could give a minus I would.Peter B. | First Impressions
I was given a locker that was already full. Terrible customer service wasted 2 hours to be told to go to another storage facility. If I could give a minus I would but it's not available.Peter B. | Overall Experience
El cliente no dejó un comentario.Jessica B. | Overall Experience
This is the third time I am having a bad experience with this location. they say something else when you book it over the phone and it's a completely different story once you reach there. I booked a Uhaul 15" truck on Friday at 12 pm. but when I reached there, they had nothing to give me. I came empty-handed. then they called me 3 in the afternoon that you can come and pick the truck up. I again went there to pick it up. we loaded the truck from our storage unit and came home. we were so behind the schedule. my whole day got messed and we have stuff all over the lobby floor because we did not get time to tidy our place, we got so late. I have work on Sundays. now we have to wait till the next weekend to clean and put everything in its place. so unhappy, very unprofessional service. this whole week we have to stay In a mess. thanks to UHAUL Aurora. i ll make sure to give my business to someone else next time.Abhishek V. | Overall Experience
The alleyways with the storage units were quite dark and unlit after sunset. Also, the snow was plowed to the end of the strip, leaving it impassable for most of the winter and needing to dangerously reverse all the way to the back again since there isn't room to turn around. The storage unit itself was clean and dry and served it's purpose well. As someone working an unusual work shift outside of general business hours, however I personally would have liked to have had 24/7 access to my unit via the gate and my access code. I'm not sure why I even had an access code if I can't access the facility after hours; the gate is open 100% of the time during office hours, and I never, ever used my code I just drove in or around if a truck being returned was in the way. But longer access periods with customers willing to come at night with their code would be valued I think. Thanks for the experience I will use you again if I need a unit in the future.Adam H. | Overall Experience
El cliente no dejó un comentario.Shayan R. | Overall Experience
El cliente no dejó un comentario.Michael A. | First Impressions
Unit had a leak, informed the on-site staff who said they would tell maintenence. Waited for about an hour. Then saw staff again who informed us that he wrote a note for maintence and they would be in Monday. He expected us to come back to let in maintenence without informing us this was the case. We emptied a bucket and put under the leak. Ceiling should still be fixed.ALETTA S. | Overall Experience
El cliente no dejó un comentario.BOGDAN C. | First Impressions
Had some issues getting to my unit the day after the big snow fall. The plow did not do a great job clearing snow. But otherwise a great experience!Elizabeth H. | Overall Experience
El cliente no dejó un comentario.Iryna J. | Overall Experience
Excellent customer service and very well lit and clean.Brian M. | Overall Experience
Very easy process online. From the time I googled "storage lockers", within 1 hour I was already filling it up with boxes and didn't have to speak to one employee. So easy.Sergio L. | Online Move In
El cliente no dejó un comentario.ASHLEY J. | Overall Experience
El cliente no dejó un comentario.PETER L. | Overall Experience
This was my first time using a storage unit but must say my experience with Wellington Lanes was favourable and I would recommend them to others.Shirley B. | Overall Experience
El cliente no dejó un comentario.Jessica B. | First Impressions
El cliente no dejó un comentario.Veronica D. | Overall Experience
Dear U Haul I want to share my experience with you guys. Let me start from very beginning. Everything starts from friday(20/8/21). I booked uhaul 20" truck online everything went smooth and at the same time i was looking for storage unit. I got a popup that i can get a free first month. I was like gr8 thats all i need and i went on to reserve it and apply the discount but somehow an error occurred. Then i called the uhaul toll free number. Lady picked up everything went well she said she applied the discount everything is good u now just have to pick up truck move your stuff and return the truck back. Was so happy until the moving day sunday (22/8/21). I went to pick up the 20" truck and it turns out that they dont have that. I was amazed like how can someone book you something that is not even available. I was like ok no problem i ll go with 15" and rest of the small stuff I ll move by my car. And just to make my moving more worse the truck was filthy, steering wherel and seats were sticky as there were lot of sweat and never cleaned but it was moving day, i ignored it. i put my stuff in the rental went to storage unit which was 40 kms away and when i reached there the guy said they cant apply the discount because the rental truck has to be one way or something. Again they promised me something else and charging me something else. I called u haul toll free as i was waiting outside. They said the same thing i said can i talk to manager and she even said the same thing. Then i replied i already got to know this thing from 2 other people but as a manager how you can help me out in this situation and while our conversation was going on I mentioned that i was getting it cheaper somewhere else but i choose u guys cuz of promotion and now u r saying this you cant honour it. Her reply just made me so angry, she said u should go to those guys if they r cheaper. Lady just hear yourself i m in ur truck its almost 4 o clock 5 o clock everything will be closed and i am 40 kms away from my city and u r saying this to go take it somewhere else. Thats just so rude and that's not a way to handle customer complaints. Gist of the story i am using u haul from quite a bit u can check my records and this was by far the worst experience I ever had with Uhaul. I want someone to look after my case and give me call back with all the answers i have. -Why you promised 20" truck but never had it? -why u told me that u have applied the discounts and made me go 40 kms and then only tell u can go somewhere else? -in these covid time why u don't assure the cleanliness and proper sanitation of the trucks? - why ur manager despite solving customer issues tell them to go somewhere else? This is important. And i want to let u know my brother and i are starting to feel itchiness in our hands and arms. So please make sure the cleanliness of the rentals. I ll be waiting for your reply or call. Abhishek vohra +16473082874Abhishek V. | First Impressions
Your staff is very friendly and accommodating and helpful. I was lucky to find a storage room at the time that I needed it. ¡Gracias!Joyce P. | Overall Experience
El cliente no dejó un comentario.Cindy S. | Overall Experience
El cliente no dejó un comentario.LAURA B. | Overall Experience
El cliente no dejó un comentario.Susan T. | Overall Experience
El cliente no dejó un comentario.Yulia P. | Overall Experience
El cliente no dejó un comentario.MUSA K. | Overall Experience
El cliente no dejó un comentario.John M. | Overall Experience
El cliente no dejó un comentario.Ruth E. | Overall Experience
El cliente no dejó un comentario.Margo B. | Overall Experience
The indoor storage units get very dusty even though they are located inside. U-Haul increases their rates regularly (usually without justitifcation) and it is impossible to reach the manager but she will contact you immediately if they have not received a payment.KEVIN C. | Overall Experience
El cliente no dejó un comentario.Nadine J. | Overall Experience
Highly recommendedVal A. | Overall Experience
Thank you for great service and the packing materials are all good quality it will make my travel easierDEREK M. | Overall Experience
Overall good experience. No issues at all!sandra c. | Overall Experience
Helpfull & efficient staff.Franklin L. | First Impressions
El cliente no dejó un comentario.DEREK M. | First Impressions
El cliente no dejó un comentario.Jody M. | Overall Experience
Great price for a monthly indoor storage unit. Clean and warm. I would use the service again and recommend UHaul to anyone.christine S. | Overall Experience
El cliente no dejó un comentario.Alison M. | Overall Experience
El cliente no dejó un comentario.jonathan b. | First Impressions
El cliente no dejó un comentario.Rebecca M. | Overall Experience
This has been a terrible experience. I showed up to the facility 4 times with full vehicles and my boxes weren't there. I have spend countless hours on hold and trying to rearrange shipping times etc. This is still not sorted out. I am beyond frustrated.Tracey G. | Overall Experience
El cliente no dejó un comentario.SANDRA S. | Overall Experience
El cliente no dejó un comentario.Jameson L. | First Impressions
My experience with the Aurora, Ontario office for a storage locker and truck rental was flawless. Last year we tried to book a small trailer online. That was impossible.Vicky D. | Overall Experience
The facility is clean and easy to access.Charles T. | First Impressions
The lady who helped me was very kind and took the time to show the unit and have it cleaned. Was very helpful!Rebecca M. | First Impressions
Ordered u boxes 2 weeks prior and they were not at the location when I arrived with loaded vehicles.Tracey G. | First Impressions
El cliente no dejó un comentario.hanton t. | First Impressions
El cliente no dejó un comentario.Margo B. | First Impressions
El cliente no dejó un comentario.Richard S. | First Impressions
El cliente no dejó un comentario.Alana Y. | Overall Experience
El cliente no dejó un comentario.Rui A. | Overall Experience
I was only ever there twice, when I filled my locker and when I emptied it. Both times the staff member who was working was friendly and helpful. That is becoming a very rare thing these days.JON T. | Overall Experience
Good professional staff. I mostly deal with Oleg, very good experience! Will be back any time, hope to see Oleg still be there, very friendly and professional attitude!SERGEY T. | Overall Experience
I wasn't impressed with the increase in my monthly charges after I had already signed a contract for a lower monthly rate.DAVID B. | Overall Experience
My experience was positive with the exception of the manager's attitude. I did take her suggestion and have now followed up with Customer Service.Charles L. | First Impressions
I really liked everythingVictor C. | Overall Experience
We moved out on June 28th not July 2nd as stated above. The staff was very unfriendly and not helpful. Staff acted like they didn't care. I wouldn't recommend this facility.MARK S. | Overall Experience
The unit we rented was adequate and convenient. When we emptied the unit we found a dead mouse in the unit on top of our furniture. I notified the clerk at the front desk about it and showed a picture of it. This was the only downside doing business with U-Haul.Jonas H. | Overall Experience
El cliente no dejó un comentario.Courtinee Ann B. | Overall Experience
Customer service rep was rude and very ignorant when we went to pick up truck U haul made a very big booking error and rep was not willing to helpLisa L. | First Impressions
El cliente no dejó un comentario.Laura R. | First Impressions
El cliente no dejó un comentario.Conrad T. | Overall Experience
El cliente no dejó un comentario.Ruth H. | First Impressions
El cliente no dejó un comentario.Teresa K. | Overall Experience
El cliente no dejó un comentario.Makayla H. | First Impressions
El cliente no dejó un comentario.Victor C. | First Impressions
Waited outside for few minutes to be let in. They lady inside was terrified of corona virusSHAHO S. | First Impressions
Staff were excellent -- particularly Cody.Marcia B. | First Impressions
Very fast and friendly serviceTeresa K. | First Impressions
Helpful and friendly staff have been great in all rental vehicle arrangements and the storage space we rented for a few months. The staff was very helpful and loaned us tools to help our move today.Jim S. | Overall Experience
Thank you for your help to make it an easy move... the only thing I would say is the elevator door needs to remain open for easy of loading and unloading to get stuff to storage unit/locker.Ketty B. | Overall Experience
Hello :) Can I please have an email sent to me at email@example.com stating that my move out date was officially September 25th, 2019 and that no more payments will be charged to the credit cardTERESA Z. | Overall Experience
Over all I would store again at UHaulRoger H. | Overall Experience
Becky was very kind and helpful !Hung T. | First Impressions
can't compare to other units as I have never used one before. However it is close and convenient to me and I was happy with the service and the clean and tidy location.Gladys B. | Overall Experience
Zaid Razak was exceptional in his customer service. He went above and beyond. Helped answer all my questions.shirin a. | First Impressions
All I can say is that uhaul treated me exceptionally well. The service I received was wonderful ! GraciasJudika T. | First Impressions
We use the unheated storage and it worked just fine. Sometimes the doors were hard to open but we got it. The staff is very friendly.SHERYL T. | Overall Experience
The staff at this location are are the best. Need more guys like that.Peter K. | Overall Experience
The staff was very helpful when I moved my furniture into the storage. His help means lots to me. I would like to thanks him again.Mingyan K. | Overall Experience
Excellent facility and very helpful staff .DANA G. | Overall Experience
Everything went very well.Robert t. | Overall Experience
no other comments neededI F. | Overall Experience
Very good facilityIan H. | Overall Experience
I was supposed to get a free month when I rented the trailer. But I did not get it the month I thought I was going to get free I was charge late fees. Everything was great other then that.David T. | Overall Experience
clean friendly acccessibleKarin M. | Overall Experience
Very nice experience!SAMANTHA D. | Overall Experience
The major factor is that I paid until about August 10, 2018, moved out on July 20, 2018 but no rebate on the overpayment of approx $150.00 This is why I would not recommend UHaul storage to a friend!Indupark I. | Overall Experience
Will be back when requiredMario D. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡Tenemos la selección más amplia de la industria!