Customer Reviews for U-Haul Moving & Storage of Waukesha

606 reviews

1450 S West Ave   Waukesha, WI 53189
(NOW RENTING CARGO VANS!!!, Just South of Sunset Dr)

(262) 347-3762

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(262) 347-3762

1450 S West Ave
Waukesha, WI 53189
(NOW RENTING CARGO VANS!!!, Just South of Sunset Dr)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Susan T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark K 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
4.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

I love Michelle she was very helpful

JAVONDA H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

The General Manager Michelle was very patient and understanding. She took the time to explain what I ordered through the online system vs. what I needed for my belongings. I recommend this storage facility because of its cleanliness and professionalism. Thanks again Michelle for being so kind to my family and I.

Arvel C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHAD B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey W  |  Overall Experience 
Rating:
5.0

I used this specific facility twice for moving, and to also store my items. I’ve never had an issue. I was very impressed by how professional the staff are and willing to help. For example, when I accidentally scheduled the truck for 11 PM instead of AM, the staff jumped in and was able to get me truck the same day only three hours later. It saved my move day.

Benjamin C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim K 
Rating:
4.0

I was extremely satisfied. Lily open the store on time on a Sunday morning and was both efficient and helpful. We were on the road in a couple of minutes. She was also terrific when we returned. Reasonable cost and great service..

Jeff T 
Rating:
4.0

Customer did not leave a comment.

Jessica M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S 
Rating:
5.0

Update the availability of trucks in the app. I had reserved a 15 ft truck through the app and received a call 2 days later saying they did not have one. I reserved a 10 ft truck instead and as I picked it up, someone else had the same issue.

Alexander T 
Rating:
5.0

Customer did not leave a comment.

Robert L  |  First Impressions 
Rating:
5.0

Had some computer issues & wouldn’t print a contract, but the office person wrote a note & got me on my way😃

MELINDA I 
Rating:
5.0

Michelle and Lily are amazing, always helpful, always able to make sure the customer has everything they need to make their rental smooth. These two ladies made our move a lot easier for us and we are super thankful that great customer service still exists!!

JASON B 
Rating:
5.0

Customer did not leave a comment.

Tierney S  |  Overall Experience 
Rating:
5.0

good customer service

Hector G 
Rating:
5.0

Customer did not leave a comment.

Jose L 
Rating:
5.0

I don't think you need to improve anything. We received great customer service and the price was much less than expected.

Pedro F 
Rating:
5.0

Best service and Michelle is exceptional.

Vito D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie S 
Rating:
5.0

Customer did not leave a comment.

Sally W 
Rating:
5.0

Store Manager, Michelle Semrad was very professional, courteous and accommodating during my initial visit to the store. She made sure I was taken care in a timely and friendly manner.

ARSENIO O  |  First Impressions 
Rating:
5.0

The return process is cumbersome. Especially if a mobile phone is on data and not on wifi. It should just be the key drop. And perhaps a phone call if there are concerns or damage.

Caroline S 
Rating:
5.0

Customer did not leave a comment.

PETER S  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Peggy R 
Rating:
5.0

Seth and Melissa were both excellent and very professional. The only complaint is that this morning I tripped over a black pallet near the front entrance and slammed into the floor, causing injury to my right wrist and hand.

Mark J 
Rating:
5.0

Customer did not leave a comment.

Glenn T 
Rating:
5.0

Michelle the GM did a tremendous job helping me..great customer service

Amy G 
Rating:
4.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

Friendly and easy!

STEVE K 
Rating:
5.0

Customer did not leave a comment.

CHRIS H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neyeska G 
Rating:
5.0

Customer did not leave a comment.

NEYESKA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff N 
Rating:
5.0

Customer did not leave a comment.

Tracy B  |  First Impressions 
Rating:
1.0

Upon arrival, the manager as the only one working, was helping two other customers. Her attitude towards them was less than cheerful and somewhat rude. We waited to be helped and then got everything situated and paid for. She kept pushing storage and how lonely she is there. She handed our paperwork and told us which truck was ours and that was it. My dad and I did a walk around noting all the spots with an X. That meant previous damage. We were not walked out or around with, nor was it explained that we had to use a text link to walk around the truck to mark damage. Upon return, everything was good according to them and they closed it out and processed my total. Then almost an hour later, they opened it back up and added damage charges to my contract. No pictures, just added the damage and charged me for almost $300 worth. I called as soon as I was aware angry because there was no damage. They claimed we hit an overhang when the drive is a straight shot in the clearing and you do not go under anything at all, not even to load/unload. The manager I spoke with, Michelle, was very rude and yelled at me over the phone making it clear she believed I was at fault and the Damage Waiver I purchased wasn't even considered because she called it "negligence" so it will not cover what she deems damage from us. We didn't damage the vehicle, and yet even with their purchased protections, she is still going to stick you with the bill for ANY damage she can find on the vehicle. She will find a way to make sure you aren't "protected" via her say of what happened. We spoke with someone else through U-Haul who was able to support us and ensure the claim was contested and apologized repeatedly for how unprofessional and rude the manager treated us. The charges were shown to be reversed for the damage AND the additional charge that occurred from them closing the contract a second time therefore a second rental payment. Everything with this experience was poor and frustrating. The manager lacks customer service skills and is challenging even after I was helped through U-Haul. She emailed even after it was contested to ensure me she was going to charge me and her evaluation of the damages stands. Given what another customer reviewed with their experience, she's fraudulently seeking to charge her customers. Maybe she's so lonely as she stated and unhappy that this is what she feeds off of. Highly inappropriate in management to behave in such a manner. We will never be renting through U-Haul again. Rent through Enterprise. They care about their customers.

Emily H 
Rating:
5.0

Customer did not leave a comment.

Tammi D 
Rating:
2.0

The associate on duty was not at the location when I went to retrieve or return my rental. We had to wait 15-20 minutes for her to get back to Uhaul to open the door and help us. She judged me and made me feel uncomfortable by assuming I wasn't using the rental for a move. When we ran into an issue because the website's info was misleading and I had some misunderstandings, she made the situation alot more difficult instead of just helping me with a better solution. I was already going through a stressful situation and she made me day 10 times worse. I returned the equipment early because I felt profiled and uncomfortable with even having the van. The lady insinuated that I was using the RENTAL van as a rental instead of for a move, then made me feel like she thought I wanted to run off with the van. So here you go, take the van back a few days early! I was blessed enough to receive help with MY MOVE from someone else and the use of their truck.

Myra J 
Rating:
5.0

Customer did not leave a comment.

Sandra S 
Rating:
4.0

Michelle is a great asset to this location, because of her I will return. Seth on the other hand, was not willing to help when it came to returning the truck that was rented. Even after being called & told I was coming to return it. When I arrived he wanted it done through the app rather than helping out. Terrible cell service at the location took 10 minutes just to get through page one of the app return process. It ended up freezing up & wasn’t able to upload photos or complete the return. Was frustrating & disappointing.

Kelly P 
Rating:
5.0

Very helpful and excellent service. We are repeat customers and will definitely continue to use their service. I highly recommend this U-Haul location.

Laura K 
Rating:
5.0

Groovy

William D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

david h 
Rating:
5.0

Customer did not leave a comment.

REBECCA Y  |  First Impressions 
Rating:
5.0

No issues. Friendly service.

Michael C 
Rating:
3.0

Average b/c there was no parking available - really tight lot.

carl w 
Rating:
5.0

Customer did not leave a comment.

Jose M 
Rating:
5.0

Customer did not leave a comment.

Rachel B 
Rating:
2.0

I got the distinct impression that not having the U-Haul app on my phone was a profound imposition on the man working there. Rather than hand me the keys to the truck and doing a walk around with me, I was sent to a lock box with a combination to the lock. Had to wander around for a bit before I figured the truck I rented was in the front lot.

Leland K 
Rating:
5.0

Customer did not leave a comment.

MARY S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamilah m  |  First Impressions 
Rating:
5.0

I would recommend this location to everyone. Wonderful experience. Michelle was awesome. Very Very impressive

Mary H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark B 
Rating:
2.0

Customer did not leave a comment.

Valerie B  |  Overall Experience 
Rating:
5.0

Another great UHaul experience.

Rae A 
Rating:
5.0

Customer did not leave a comment.

mike t 
Rating:
5.0

Customer did not leave a comment.

Rosa F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleb A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS S 
Rating:
4.0

Customer did not leave a comment.

ALICE R  |  First Impressions 
Rating:
5.0

Just wish it went past 7pm but besides that no issues at all.

WYATT W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole H 
Rating:
5.0

Customer did not leave a comment.

Dragan S  |  Overall Experience 
Rating:
2.0

After doing the online rental and getting text notifications regarding the unit is ready and my lock is inside, I arrived to the unit with a full vehicle after office hours but before storage access hours closed. The code a received via text allowed me to get through the gate and locate my unit however the unit was locked and inaccessible. I needed to leave with a full car load as I was unable to use the unit. The following day I got a phone call that because it was an exterior unit I needed to stop in the office to obtain keys. Not convenient at all.

Sarah R  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mike K 
Rating:
5.0

Customer did not leave a comment.

Genine B 
Rating:
5.0

The people helping me rent a haul were very lovely and kind. I was excited because I was moving into my first apartment today, and they shared that excitement with me. The new hire was very kind, and I can tell he will be great at this job. He was friendly and seemed eager to learn the ropes. Excellent customer service by all. THANK YOU.

Garrett M 
Rating:
4.0

Michelle, the store manager was excellent- she was always willing to work with me- thanks Michelle, hope to stop by to say 'hi' , patti west

Patricia W  |  Overall Experience 
Rating:
5.0

Such a great safe facility, Michelle was awesome to work with!!!!

CHARLES F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria F  |  Overall Experience 
Rating:
5.0

Very good experience.

JUDITH H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorelle C  |  Overall Experience 
Rating:
4.0

Overall my experience was very good, but with one exception. This was my second time using a Uhaul moving truck within a month. The first time we did not have any issues, the second time, the truck we reserved was unavailable at our reserved time. I was able to get a truck 3.5 hours later. I questioned whether or not we would receive the $50 reservation guarantee since the truck I reserved was not there at the pre-determined time. I was brushed off by two different employees, and ultimately never received that for our inconvenience.

KRISTI M 
Rating:
2.0

I paid for two storage lockers on different occasions. I did not return keys to one of the empty units that I had rented until September 2. The other unit was full and when one of my representatives arrived to retrieve, the manager had one lock on that unit. This is not the last time you will be hearing from me. Thanks, Kathleen Flannery

kathleen f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY O 
Rating:
5.0

Michelle is the best!!!

Vito D  |  Overall Experience 
Rating:
5.0

Your manager Michelle was extremely helpful every time we had a question or needed to rent equipment.

JEFF B  |  Overall Experience 
Rating:
5.0

The manager was so awesome very personable and helpful. Explained everything so clearly. Such a positive experience. The location is unbelievable clean. I will be returning for sure for my next truck rental or storage needs

CHARLES F  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jess M 
Rating:
5.0

Customer did not leave a comment.

Arnold Q  |  First Impressions 
Rating:
3.0

There was mice in the unit, and the trap that was in there did not help. While unpacking my things I had mice in my boxes.

Cheyenne T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly W 
Rating:
5.0

Customer did not leave a comment.

Peter S  |  Overall Experience 
Rating:
5.0

Hi All went very well. Both staff members that I worked with were very helpful at answering my questions. Both staff members were very friendly . Thanks Sharon

Sharon B 
Rating:
5.0

She was great as I was scheduled to drop at another location, but this location is where I rent a uhaul storage space and when I rented that they we very polite and helpful

Renee M 
Rating:
5.0

Thank you guys everything was great

Dorelle C  |  First Impressions 
Rating:
4.0

The self check in process is very frustrating. It took us 1.5 hours to complete the process as the connection was spotty. Free WiFi should be offered to help with this problem.

Julie K 
Rating:
5.0

Really friendly , easy reservation on line and check in, gave good directions.

RENEE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy O  |  Overall Experience 
Rating:
5.0

The young lady that took care of my reservations was amazing. Extremely helpful helping me choose the right size unit. Thoroughly explained every last detail and was super friendly.

Natasha H  |  First Impressions 
Rating:
5.0

The truck was in little rough shape. The costs added up with the cost of mileage. I am not sure where extra dollars added on the invoice.It might have been about 15 dollars extra that i did not understand. I decided it was not worth my time to question final invoice.

Michael J 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Michelle is awesome

Nina W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desmond P  |  Overall Experience 
Rating:
5.0

I was able to get in anytime, I found carts to help carry bigger loads, and the aisles were always open and clean. I needed to store items for a few months due to the sale of my house and a pending move. This worked out very well .

JOHN P  |  Overall Experience 
Rating:
2.0

I was charged for unopened moving blankets. Also, there was an unexplained charge on my Transaction Receipt that has not been explained or addressed.

Steven L 
Rating:
5.0

Customer did not leave a comment.

Mary I  |  Overall Experience 
Rating:
5.0

The red haired lady was absolutely amazing I don’t remember her name.

HILLIARY H  |  Overall Experience 
Rating:
5.0

For this move all the Uhaul employees were pleasant and very helpful.

Francis L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joi K 
Rating:
5.0

Always a great experience at this location, the girls have been super helpful and always make it a streamlined experience.

Jason B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ravindra K 
Rating:
5.0

The staff member was extremely friendly and helpful. She's the true reason I decided to go with the storage rental.

Curtis R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mario l 
Rating:
5.0

Customer did not leave a comment.

Shilla M  |  Overall Experience 
Rating:
1.0

Michelle is not fit for her position. How on Earth does she still have it. She extended my reservation without even asking. Then! As a former employee with uhaul, I made sure to clean it out; both sweeping, and a swiffer mop, filled the tank over what I got it at, and used half the miles expected. Still she charged me for a cleaning fee. There were no muddy stains, no trash left behind. I literally checked the truck at the store before I got out and returned it an hour before my 48 hours was up. She mentioned I "scared" her with my reservation...in town....and I'm a previous paying customer. Also, the address i gave was down the street. I dont understand how I can scare someone I've never met with my reservation. Then she claims it's because I didn't answer a call that I returned! With no answer. The unfair treatment was incredibly frustrating. Not a location I will ever return to.

joilyn g 
Rating:
2.0

There was no information provided how to find our keys. Had a 7:30am pickup and waited on the phone until past 8:00am to get a hold of someone.

Lily H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
5.0

Customer did not leave a comment.

Glenn K 
Rating:
5.0

Customer did not leave a comment.

Rebecca B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEROME A 
Rating:
5.0

Customer did not leave a comment.

Austin B 
Rating:
4.0

Pick up of truck was flawless...girl at the desk was very helpful. Drop off not so much. Sign outside states that you are to remain at the vehicle until someone comes out to assist you with the check-in of the truck. That never happened so I went inside after 5-10 minutes where I was greeted by a gentlemen who I previously saw outside when I was waiting. He obviously saw me out there but made no attempt to come over. Don't post a sign telling people to wait at the vehicle if you have no intention of following your own instructions.

Robert H 
Rating:
4.0

The only thing I didn't like was what I referred to as your archaic entry system. You always have to use the card to get in and out and that card seems to find its different pockets so it's difficult to find sometimes. The competitors use a numerical entry and system that doen't need a credit type card to enter.. As a result, I in the future will only prefer to use systems that don't require a credit card that can get misplaced in in one's own pocket.

Dennis R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark N 
Rating:
5.0

Michelle is the Best! Very good customer service.

Vito D 
Rating:
5.0

Customer did not leave a comment.

SUSAN S  |  First Impressions 
Rating:
5.0

Outstanding service

MICHAEL B  |  First Impressions 
Rating:
5.0

Michelle single-handedly runs this operation to perfection & I couldn't have asked for a better place to store my things over all this time.

Patricia O  |  Overall Experience 
Rating:
5.0

Michelle was an excellent problem solver on a situation I need help on! She thought outside the box . Greta customer service skills along with a kind heart . There should be more people like Michelle in the world to help out customers. She deserves a raise Thank you Sarah

SARAH F  |  Overall Experience 
Rating:
5.0

The location and the representative were outstanding overall. However, this specific location could use a WI-FI update as reception for smartphone (in the building) was not too good.

Mike B 
Rating:
3.0

Customer did not leave a comment.

NATHANIEL G  |  Overall Experience 
Rating:
5.0

Great management. She is up on her duties. Been there for almost a year. Michelle is GREAT

Michael H 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B  |  First Impressions 
Rating:
3.0

Everything went very smoothly. I was very satisfied with the service.

Cheryl R 
Rating:
5.0

Customer did not leave a comment.

DENNIS R  |  Overall Experience 
Rating:
5.0

All good

Armando R 
Rating:
5.0

Thank you so much for being that at the minute I needed the truck! Excellent service!

BRITTA P 
Rating:
5.0

Customer did not leave a comment.

Kandra M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy E  |  Overall Experience 
Rating:
1.0

Drop off was awful. At pick up agent asked when we would return , she was informed "sometime the next day" we were made aware that if we were longer tha. 24 we incurr an extra daily charge. We truck was return different agent berated the driver. Accused us if stealing a combo lock the original representative took off the truck. " don't play games with me I know you took it" and "I'm going to stickn t to you and charge you all I can " Won't be coming back

Matthew P 
Rating:
3.0

Prices

Kendall M 
Rating:
5.0

Customer did not leave a comment.

PAYTON C  |  Overall Experience 
Rating:
5.0

Excelente

ALFONSO M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob H 
Rating:
1.0

Customer did not leave a comment.

Diah M 
Rating:
5.0

You felt like we’re working with a friend which was awesome! Great location and easy in and out.

Lois Y 
Rating:
5.0

The customer service we received from the very first phone call was outstanding! The person first attitude of the staff was top notch!! I would highly recommend this storage unit to any individual or company. Rundell ReDesign

jennifer r  |  Overall Experience 
Rating:
3.0

The license verification process needs to be quicker or have a faster alternate process. The back of my license was “too fuzzy” for you guys to verify even though you had the front of my ID. It took you guys 10 plus minutes to finally offer me an alternate verification process.

Benjamin C 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
5.0

Customer did not leave a comment.

Grayson L  |  Overall Experience 
Rating:
5.0

Michele was extremely helpful and courteous. Very detailed in explanations and answering questions.

Holly A  |  First Impressions 
Rating:
5.0

One of the nicest ladies I've ever met. Super and clean and convenient. I'm very impressed.

NICHOLAS K  |  First Impressions 
Rating:
5.0

Great storage, great location, great staff. Could not be happier with my experience with Uhaul! I have been recommending this Uhaul to everyone, and will continue to do so!

Blair S  |  Overall Experience 
Rating:
3.0

The smell of cigarette smoke was so strong, I felt like I was walking into a bar. It was bad for my asthma and very unprofessional.

Diane H 
Rating:
5.0

Location and vehicle were excellent .

MARCEL F 
Rating:
5.0

Michelle the manager was exceptional! She was always kind and considerate.

Debra D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie G  |  Overall Experience 
Rating:
5.0

Store manager, Michelle was an exceptional, invaluable, thorough, resourceful representative of U-Haul. Although my rental was short, I was shown genuine empathy during my family bereavement process of emptying our love one home. My usage of this facility, and rental trucks/vans were always immaculate. Inclement weather, infiltrated nearby gas pipe fumes, doubled keyed locks of my unit, disgruntled patrons, synchronized loading dock area of several patrons, all of which I personally witnessed were nail biting moments that was dealt professionally by Michelle. In my opinion, Michelle is invaluable asset to this branch owner, and it was a pleasure meeting, working, and knowing her.

GWENDOLYN P  |  Overall Experience 
Rating:
5.0

Very helpful

MICHAEL K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY T  |  Overall Experience 
Rating:
5.0

The internet was exceptionally slow so the process of renting a utility cart took a long time. The person working was competent and a fine representative at this location. She was relaxed and made us feel comfortable and well served.

ruth b 
Rating:
5.0

Customer did not leave a comment.

kathleen f  |  First Impressions 
Rating:
5.0

Michelle was the employee/manager on duty when we stopped in to inquire about renting a unit. She was incredibly helpful and very sweet. I enjoyed speaking with her and she was really kind and very knowledgeable about the available units and the pricing for the available units.

Stephanie T  |  Online Move In 
Rating:
5.0

Experienced issues with a customer service rep not available to ask the telephone

MARY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doreen P  |  Overall Experience 
Rating:
1.0

I completed the rental process online and when I arrived, the lock inside my unit that was provided by the facility did not work. Due to the office not being open at the time I arrived, I proceeded to use the call service located on the wall near my unit and there was no answer. Although there was a phone number posted for calls after hours, no one answered that line either. I was able to find a working lock inside a neighboring unit and messaged the manager to inform her of the non-working lock and the empty unit number the working lock was removed from. The manager never called back or replied to my text. When I arrived with a second load the same day, I spoke with someone at the office to inform them of issue with the lock and to request a different unit due to the unit I was assigned being smaller than advertised. The who assisted was filling in for the manager who was not onsite and as I was loading my belongings into the unit, the person informed me that the manager said I would need to provide a backup contact, or I would have to remove my items from the unit. I advised the person that when I attempted to add the phone number for my backup contact online, the website would not accept the phone number. The person relayed the information to the manager and said the manager said if I didn't provide a backup contact, they would move me out themself. Consider the lock did not work when I arrived; no one answer the wall mounted call system to assist; no one answered the afterhours phone number to assist; I found the managers actions and threat to vacate my unit to be unprofessional and unsettling. Especially considering that the manager never responded to my text when I informed her about the events and the fact that the website would not accept the phone number for my backup contact. The person who assisted even ran into system issues when attempting to add the phone number but was ultimately able to resolve the issue. I believe the managers name is Michelle and my advice to would be for them to acknowledge customer communications, speak with the customer prior to threatening to vacate their unit, and don't threaten customers with unwarranted actions. Highly unprofessional and unethical!

Bryan C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael O  |  First Impressions 
Rating:
5.0

Service always very nice.

Pauline B 
Rating:
5.0

Service was great.

Pauline B 
Rating:
5.0

Vicki is the best. Amazing service!

Paul V 
Rating:
5.0

Customer did not leave a comment.

Jose I  |  Online Move In 
Rating:
5.0

The facility was very clean. The staff were super helpful, and setting up and closing the account was simple and fast.

Bill P  |  Overall Experience 
Rating:
5.0

Credit card payment kiosk could use work,had brief trouble Sunday morning

Jeremy g 
Rating:
5.0

I’ve been doing business with UHaul for several years, and I must say this location beats them all. Michelle is a wonderful manager. She not only knows her job, and does it well, but is one of the most compassionate people in the business field. Michelle should be recognized for the exceptional employee that she is. Thank you Michelle, and I’m sure I’ll see you again! 🙂

Debra D 
Rating:
5.0

Customer did not leave a comment.

MARISOL P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul W  |  Overall Experience 
Rating:
5.0

Great customer service!!!

Adam K 
Rating:
4.0

Customer did not leave a comment.

Sarah E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TANORIA W  |  Overall Experience 
Rating:
4.0

We had a large climate controlled unit for over 2 years.. It was clean, dry and easy to get to. No issues to report.

Gregory P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleksii L 
Rating:
5.0

Victoria was great

Kevin D 
Rating:
4.0

Customer did not leave a comment.

CLAIRE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN W  |  Overall Experience 
Rating:
1.0

Hidden fees and unprofessional management. Was charged $20 for after hours drop off, which was never explained. Michelle's response was that it was on the contract.....however the contract I had was unreadable because there was no toner in the printer and she couldn't figure out how to change it. Was also charged $25 cleaning fee for debris in the cab.....I drove 11 miles and got in and out of the cab twice. Stay away from this dishonest location.

JOHN D 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B 
Rating:
2.0

The customer service representative was fantastic! I would immediately recommend this location based on him. However, the printed information about filling up the tank at the end was inaccurate. I followed the documentation and even added a little more gas to be on the safe side. The result was that I was charged $10.50 for gas. In addition, The app I used to check in after hours was difficult to use. I was able finally able to follow through with everything until it asked for a bar code to verify my location. This bar code was supposed to be located next to the key drop box. Several people searched for the bar code for about 10 minutes. We never found it. Because there was no bar code, I was unable to finish my check-in. This resulted in an additional fee of $20.00. Because of these errors on U Haul's part, my fee was $30.50 more than it should have been. Because of this, I would never recommend U Haul to other people.

Jennifer B 
Rating:
5.0

Customer did not leave a comment.

Ann R 
Rating:
5.0

Michelle was the best person to work with of all the times I’ve rented.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Marita G 
Rating:
5.0

Michelle did a great job. She made it a very easy process. Very clean facility. Michelle takes pride in what she does.

AMY G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew D 
Rating:
5.0

Well run operation. The people who work here are the best. Michelle in particular is friendly and helpful. I will definitely use U-Haul again.

Rick N  |  Overall Experience 
Rating:
5.0

prompt and professional service

brent d 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
4.0

Wonderful lady by the name of Michelle excellent customer service. Thanks

Peggy A 
Rating:
5.0

Amazing customer service. She was very helpful!!

Daniella W 
Rating:
5.0

Customer did not leave a comment.

Paul W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fay S  |  Overall Experience 
Rating:
5.0

I like being able to go to a.larger unit at the same location with very easy access.

MICHAEL P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W  |  First Impressions 
Rating:
5.0

I rented a storage unit from Michelle on west avenue in waukesha and she was the best she made the rental very easy to understand ,she is the best hold on to her uhaul

KEITH Z  |  First Impressions 
Rating:
5.0

Thanks Michelle for making my day a little brighter so many things were going wrong yesterday and I had so many problems and you were just so bubbly and helpful really put a smile on my face

Sara H  |  First Impressions 
Rating:
5.0

Easy, convenient and clean. Will use again next summer for dorm storage.

JOSEPH R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marvin C  |  First Impressions 
Rating:
5.0

Great place with good staff.

miriam w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL B  |  Overall Experience 
Rating:
4.0

Very friendly with great customer service and thorough. Website was easy to use and also very thorough

Christine V  |  Online Move In 
Rating:
5.0

Your location manager is amazing!

TODD D  |  Overall Experience 
Rating: