PLEASE- verify if renting a trailer that you have the electrical required in your car's receiver to be able to tow a trailer for its rear lights. NONE of your screening questions nor did any employee ask if I had electrical when I booked my 4'x 8' trailer. It made a terribly stressful day trying to locate a local source to add the needed electrical in order to safely tow the trailer. ADD this to your screening questions both when trailer is booked and again at time of trailer rental, not after paying and crawling on ground with one associate telling me I have to assemble the receiver for liability reasons. Also, It did not make the experience any better that I had to drive from Waterloo to the Kitchener location and back to the Waterloo location the same morning after having to personally retrieve the correct shank size for the 2 inch receiver. I had pre-booked this reservation but Uhaul made this rental an unnecessarily stressful experience which could have been averted with better client preparation. Had I known I needed electrical for the trailer lights, I would have scheduled this work to be done ahead of trailer pick up.KAREN ELIZABETH G.
Customer Reviews for U-Haul Moving & Storage of Waterloo
Waterloo, ON N2V1A1
(King St N & Northfield Dr)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.andreas A.
I reserved my storage unit months ahead of time. Only to find out when I arrived that they did not have my unit available or any other units available for that matter. I was eventually given a dirty unclean unit that they had to rush and empty. I have no confidence this unit will keep pests out of my belongings. I used this location before and was expecting similar good service as I had the previous year. This location went from hero to zero. I am extremely disappointed and dissatisfied. I did not receive the service that I contracted for.Frank F. | First Impressions
Friendly customer serviceJOELALDEN M.
Rated the location as not clean and inviting because there were many people waiting in line inside the building without any controls; it was hot/stuff; and it absolutely reeked of weed.Jordan S.
El cliente no dejó un comentario.CHADWILLIAM M.
I didn't like the gas management process - had to bring back with 3/8 of tank hard to estimate & ended up returning with more fuel than required The full tank out & return is better to manage from customers perspectiveROBERTE G.
You could possibly bring the vehicle up to the front area....time saver.LISA S.
Did not like the service person photographing my drivers license and I trust this is destroyed once the transaction is complete.BRIANJOSEPH S.
El cliente no dejó un comentario.shuddhi S.
El cliente no dejó un comentario.Dan M.
I went to this location on short notice after another location let me down and did not have the truck I had reserved. They were very helpful and all went smoothly. Thanks for great service.SUSANNAHRACHEL G.
Absolutely poor service from the get go. We have a major pandemic in Ontario. I was met by a service rep who was not wearing a mask and felt because he was outside speaking to me it was a non issue. While he was talking to me he was vaping!!!!! Really ? What a poor image for a Uhaul representative. I was told where to get the truck, it was not there. I then had to search the lot for the vehicle, I should not have to. I ordered a dozen pads, no pads in the truck so I again had to go back to the office to get them. The rental agreement was for 24 hours as per my contract, then I was told I had to bring it back after 23 hours not 24 so I had to call the head office to have that resolved, (and that was over a 30 minute wait time on the phone). The truck was at 1/8 of a tank of gas, why can't Uhaul not have the vehicles filled up for a new customer. After all, I watched that service rep spend more time outside playing with his own car, so he has time to actually work. Uhaul use to be a great company but the location I was at has gone downhill. This is reflective on the manager of that location. Head office, you need to step up to the plate and look into this horrible service.WAYNE W.
El cliente no dejó un comentario.ROSSW M.
El cliente no dejó un comentario.MARIUS R.
El cliente no dejó un comentario.Robert K. | First Impressions
El cliente no dejó un comentario.Mike K.
My experience at U-Haul exceeded my expectations. I was particularly impressed with Bryan Peterson, the service representative who helped me. He was knowledgable, efficient, and personable.David M. | First Impressions
The truck still had the sign in the window, they didn't even take it out so that took up space in the cabin. I had to book the truck theee times because they kept changing my time. The company is a jokeMICHAELJAMES R.
El cliente no dejó un comentario.XIAO X.
El cliente no dejó un comentario.Timothy B.
Ali was extremely helpful and professional. He explained everything well and was very friendly and courteous. I will highly recommend your facility based on his service.Patricia D.
El cliente no dejó un comentario.INDERJITSINGH B.
El cliente no dejó un comentario.Jennifer O.
El cliente no dejó un comentario.JEFFREYL S.
Consider purchasing lighter trailers for rent. I rented a 450 ish lb trailer to carry a 375 lb bike, this was challenging for a small SUV on a long distance trip.John R.
Very good ðŸ‘ŒMANINDERJIT S.
El cliente no dejó un comentario.Emma L. | First Impressions
El cliente no dejó un comentario.Brook-Lynn F.
El cliente no dejó un comentario.KENNETHDUNCAN MA M.
It's not very clear where to park the truck upon returning and/or not enough parking spots. It could be useful to have more parking signage to make returns easier.Kenton M.
Keep up the good work.Dwayne O.
All uhaul stores are pretty much same, what makes them different are the staff that work in each location. The staff in waterloo location on Colby drive are awesome and will help you in anyway they could, I always rent my cargo vans from that location.RADI H.
I returned my rental with the exact amount of fuel I picked it up with and got charged 55 dollars for fuel. I was told the vehicle was not cleaned which I would contest. And even if so I shouldn't be charged 25 dollars for something that takes 2 minutes to clean. For god sake where's the customer relation building here. It seemed like unless I videotaped with a witness I opened myself up to being taken advantage of. In essence this was an absolutely horrible experience.Mike R.
The front counter person needed a second contact # for me so I gave my wife's. He called it, he said Waterloo U-Haul calling to confirm this is who I said and then hung up. My wife wonders of course what the heck is going on. I thought he could have taken 10 more seconds and explained in more detail why he was calling - the call was very short and not informative and caused confusion. And because it did not show who was calling, my wife almost always never answers those.Dale S.
I returned trailer to location after closing (5:45pm and office closed at 5pm) so did not speak with anyoneMICHELE S.
I know I'm going to get this wrong. Tizeez? Helped me while i was consolidating my units by moving everything from 057 to 168 on April 4. He was extremely helpful, friendly and courteous. Your other employee (I didn't get his name) always made sure I was being looked after and was also extremely helpful and courteous. They both gave me excellent service and I was very, very satisfied.Alison B. | Overall Experience
El cliente no dejó un comentario.Juan G.
No disocount was provided for extra fuel that I added because of Uhaul errorVladislav G.
El cliente no dejó un comentario.Katarzyna M. | Overall Experience
El cliente no dejó un comentario.JESSER F.
El cliente no dejó un comentario.PANKAJ SADASHIV F.
The three young boys who are running U-Haul on 55 Colby Dr. (off Northfield Dr.) are simply AMAZING. It is very rare that you can find a company with 3 young boys that are ALL doing their jobs so professionally as those three boys at 55 Colby Dr. U-Haul do their job. One would expect service like that from a 60 year old senior manager, but not from such a young boys like those three U-hall employees Even though we had a very nice experience with a U-Haul employees close to our house, we go to 55 Colby Dr. U-Haul because of exceptional service of those three boys who are always positive and ready to help (Manager Ethan, Bryan, and I forgot the name of the third boy). If you want to rent a truck or cargo van and you want an exceptional service, do not go anywhere else but to this place.GEORGINA G.
El cliente no dejó un comentario.John L. | First Impressions
I would add question/feedback about the stuff.!!! The service and politeness from the stuff we experienced,was beyond our expectations. Simply, great stuff.ELVIR B.
El cliente no dejó un comentario.Akshit M.
This was my first time renting a uhaul and the staff member didn't explain much to me unfortunately. Even though I stated it was my first experience. I did not know about the need to refuel, I just thought the 0.59 was to cover that but luckily my husband and I checked. The staff also pointed me to the wrong van at first. Wasn't terrible but just not great.ISABELLA M.
El cliente no dejó un comentario.JOSEPHA S.
Vehicle was poorly cleaned,.VIKTOR B.
Waiting in line for service is always a painful process. I came in waited, and the another woman came in after me. Both of us started getting servered by employees at about the same time. I was renting a trailer, she was renting a truck. I had not pre-registered, she had. We both left the lot at the same time... Many minutes after we arrived. What is the point of doing all the paperwork ahead of time if you are still stuck in the store for the same length of time.MAREKA K.
excellent fast serviceGORAN K.
El cliente no dejó un comentario.MICHAELDAVID L.
Was treated very well and treated with respect. Be glad to use your service again.LARRYROBERT B.
El cliente no dejó un comentario.LEONALYNN G.
We have not moved in yet.....only rented unit so far. We will move items in in the several weeks. Bryce and Ethan were great!Ruth G. | First Impressions
Everything was clean ,staff were helpfullSHASHANK P.
On the web portal, it directed me to another location for what I wanted and only when I called were they able to let me know that they had something very similiar for what I needed at my preferred location.CHRISTINA R.
Gas tank was near empty. Customer parking was about 1/2 mile from location office. On occasion, we have more than one driver using the rental. We were told by the location that we can't do this any longer. Very inconvenient!Mark B.
El cliente no dejó un comentario.GRAEME Z.
El cliente no dejó un comentario.pat z. | First Impressions
El cliente no dejó un comentario.INDERJITSINGH B.
El cliente no dejó un comentario.Inderjot S.
Everything about the location was good. I'm assuming that only due to the pandemic that no one took me to go over the equipment when I picked it up. That was the only thing I could really say was different than expected.ADAMR G.
El cliente no dejó un comentario.Anita B.
El cliente no dejó un comentario.Jamie-Lee S. | First Impressions
When we picked up the truck the gas tank was empty. When we brought this up with the person working he told us he would make a note that there was an EMPTY TANK. When we returned the tank with a quarter of the gas remaining they are trying to charge us an additional $100. Then upon return we had to wait over an hour and a half just to speak with someone to return the vehicle since they only had 1 person working. We also had free storage as a part of the 1-way purchase. Not only did we buy a lock (when there was one provided in the unit that no one told us about) but when we opened to unit there was a bucket of rat poison on the ground that was spread all over the ground of the unit. This was the worst U-Haul experience I have ever had - highly recommend not using this location for anyone interested in moving in the future. I would recommend using another moving option all together to avoid this type of experience.CALEB W.
El cliente no dejó un comentario.Terry A. | Overall Experience
El cliente no dejó un comentario.willem V. | Overall Experience
It would be nice if the vehicle would have been cleaned of snow and ice but not a big issue ThanksKENNETHE B.
Our agent went above and beyond to help me find an old receipt that was two months old. Kudos for being an accounting life saver. Always great service at this location.KENNETHWAYNE K.
El cliente no dejó un comentario.Derek K.
Who sends out trucks without snow tires, this is Canada?! Can't move it on level ground when empty!Charlie M.
Ensure that interior windshield is wiped clean not full of major streaks only discovered at nightfall . Caused extremely difficult driving experience when totally unprepared from oncoming traffic headlightsSTUART C.
1. make sure the mirrors can be adjusted - not possible on the vehicle we rented - seemed to be fixed in place 2. make sure the INTERIOR of the windshield is properly cleaned too, not just the outsideDONALDE A.
El cliente no dejó un comentario.MILAN M.
El cliente no dejó un comentario.CRISTOBALMANUEL M.
I reserved two storage rooms at Waterloo , Ontario branch. I was given two locks plus two sets of key for each lock. rent started 13th August lasted till 31ar of January 2021. paid 188.74 + 126.59 total 315.33 Cn Dollars per month which would be automatically billed to my Credit card on the 13th of each month. (paid till 12 Feb meaning I was charged 122.06 dollars extra) Having said that on last day that I wanted to move my belogings one of the locks was not working, meaning the keys I was given was not working on one of the keys. After being kept in cold for long time. I made them break the lock so that I can remove my items for which I had paid 1576.65 dollars to be kept in a self storage unite with pile of snow in front of the doors make it impossible to do anything. They broke the lock and charged us around 50 dollars ???? I have not had a chance to go and meet with Ethan the manager who was always responsive and accommodating (he was not there at time). However before its too late since you asked for my feedback I am writing this for your record and I will get back to you to claim the extra cost and inconvenience we had to endure on the day we were moving out. Another issue was that there was a very young boy working there who was racing the lot going just wandering around the lot very fast , so that we had to stop him before some one got hurt. I am expecting someone to contact me via email and explain what is going on.Parisa B. | Overall Experience
El cliente no dejó un comentario.JOSER C.
El cliente no dejó un comentario.MICHAELS J.
El cliente no dejó un comentario.Brett G.
There's cigarette ash on the dash board and on the drivers side door.DAMODHAR BABU P.
Even though the actual unit was all fine, check-in fine, check-out with our truck was great - the people there at the time were all incredibly helpful, this was definitely a below average experience overall. We came on a day when it snowed a lot and the entire property hadn't been plowed at all - and this was at noon, it wasn't early in the morning or anything. We came back with the truck around 2 PM and it still hadn't been plowed, nor had our truck been brushed off before it was provided to us. This all seemed incredibly dangerous - again not complaining against anyone in particular or anything like that, and obviously we'll still use U-Haul, I'm just hoping someone will read this and consider re-thinking your policies. Trucks should be brushed off properly BEFORE you hand them off to customers. They shouldn't have to ask for snowbrushes and indicate which areas need to be brushed off (which is all of it). This is literally the law, and people who drive much larger trucks do this all the time - it's really unsafe that this isn't standard policy And then if you aren't going to plow, you need to at least shovel the entrance way and pull trucks up to it. Our truck was stuck at the entrance way and wasn't shoveled out properly - we wasted over an hour being stuck leaving and coming back that day, it was incredibly frustrating. Thanks for your consideration!Kayleigh F. | Online Move In
The people there at the time were all incredibly helpful, this was definitely a below average experience overall. We came on a day when it snowed a lot and the entire property hadn't been plowed at all - and this was at noon, it wasn't early in the morning or anything. We came back with the truck around 2 PM and it still hadn't been plowed, nor had our truck been brushed off before it was provided to us. This all seemed incredibly dangerous - again not complaining against anyone in particular or anything like that, and obviously we'll still use U-Haul, I'm just hoping someone will read this and consider re-thinking your policies. Trucks should be brushed off properly BEFORE you hand them off to customers. They shouldn't have to ask for snowbrushes and indicate which areas need to be brushed off (which is all of it). This is literally the law, and people who drive much larger trucks do this all the time - it's really unsafe that this isn't standard policy And then if you aren't going to plow, you need to at least shovel the entrance way and pull trucks up to it. Our truck was stuck at the entrance way and wasn't shoveled out properly - we wasted over an hour being stuck leaving and coming back that day, it was incredibly frustrating. Thanks for your consideration!Kayleigh F.
Serve people a little quicker. It took me almost 45 minutes to get my truck. I understand with this covid crap going on it may take a little longer to do things but I had 4 people waiting for me at the storage place to load up. Plus my son and wife at the uhaul place waiting that long just to pick up the truck. Other than that all else was great, thank you.LUC B.
El cliente no dejó un comentario.MICHAELG K.
Very Very slow service .Ganga Ankita U.
El cliente no dejó un comentario.Navpreet K.
El cliente no dejó un comentario.JEFFREYWILLIAM P.
Staff went above and beyond to be helpful.JLSJACQUES C.
El cliente no dejó un comentario.STEPHEN N.
Great customer experience, process is easy and smooth. Definitely recommend.AKSHAY KUMAR S.
The staff members working on Monday morning were extremely helpful and went the extra mile to help out a customer. Exceeded all expectations!Tommy Z. | First Impressions
El cliente no dejó un comentario.ALEXANDERN M.
El cliente no dejó un comentario.TAPANJ D.
The staff were courteous and extremely helpful.Terry K.
Amazing service!!!ROBERTB W.
El cliente no dejó un comentario.Mitul R.
El cliente no dejó un comentario.jason M.
It was fine. Staff were helpful and courteous.WILLIAMJ G.
El cliente no dejó un comentario.BRUCEG R.
Your 24/7 return experience could be better. I did not want to install the app on my phone, I thought I could do it from the web site - no, that cannot be done. It worked out, but it was much more confusing than needed.JLSJACQUES C.
El cliente no dejó un comentario.Christopher G.
Rented a 4x9 trailer had a great experience guys hooked trailer on tested everything very quick great service definitely recommend this facility. Trailer is amazing nice light and fits 4x8 sheet of plywood perfectly will definitely be renting again Thanks again guys for excellent serviceSHAWNS H.
El cliente no dejó un comentario.Hilary W.
El cliente no dejó un comentario.SHADIMARK H.
i was charged for a cleaning and nothing to cleanCOLLETTELYNN W.
El cliente no dejó un comentario.Brendan B.
Considering it was NYE and short notice, I was extremely happy with the level of service, quality of the equipment, and my total experience. Definetely happy and completly satisfied.CHARLESDOUGLASB L.
The vehicles are really old and hard to drive. They should be updated. Otherwise, it's good.Omar A.
El cliente no dejó un comentario.RAZAK A.
All staff were friendly and helpful. Great experience!Colin N.
El cliente no dejó un comentario.GIOVANNIP M.
Location with open on time. Employees worked hard to get the trailer going. Very friendlyRaymond W.
El cliente no dejó un comentario.kelly P.
We moved out in November. I went in personally to let the staff know that the unit was empty. I waited while he went to the unit to confirm that it was empty and clean. He was very pleasant and said thank you, and that I had to remove the lock and take it home. Since then I have received emails and phone call saying I owe more rent. So I am assuming I moved out but nobody recorded as such on my record. The situation seems resolved....I have moved out and I have an email saying that I owe nothing.DAVE P. | Overall Experience
Didn't have the original storage unit that I booked online. Gave me a much smaller unit with zero compensation or apology.Steve K. | Overall Experience
El cliente no dejó un comentario.Steve K. | Overall Experience
All staff were professional and helpful.Lorreine B. | Overall Experience
Need to be able to add a spouse that lives in same household for a contact on the online form.Kacey S. | Online Move In
El cliente no dejó un comentario.JAMES S. | Overall Experience
Thanks you for the continued service, with what was provided on Nov. 7th when I was pro-active to advising when I was removing all the contents from the storage unit, then received another e-mail prior to the 13th. with a different message. The gentleman who looked after the truck rental and finalizing the paperwork was great.. Look forward to doing further business.DALE M. | Overall Experience
The check in process was really confusing and took over 40 minutes (the wait time to be served was quick, but it took over 40 minutes for me to get checked in once it was my turn). I had already reserved the type of unit I wanted online, but I still had to explain what type I wanted and answer all the questions again that I had already answered online. I thought the free month of storage that I qualified for would be tied to my account and that the staff would see that when checking me in, but I realized I had to inform them about the free month. That part's not a fault of the staff, it's just odd that the free month, and all the info I had entered when reserving my unit, wasn't associated with my account when checking in. When reserving and researching online, I had read that you can make monthly payments online, but when I checked in I was told that the only ways to pay were automatic credit card payment or to come into the office to pay. Afterwords, I was able to confirm by logging into my account that I can indeed pay online monthly myself, which is great as that's how I wanted to pay, but I was surprised that this wasn't mentioned as an option when checking in. I understand that one staff member was new and still learning, and that it was a busy day, but even so it felt like I had to lead the check in process and remind the staff of what was needed (ie. that they would need to show me where the unit is and how to access it, picking up the lock I had purchased, etc.), based on my knowledge of having checked into a storage unit before. It was unclear when the sign up process was finished and whether I and UHaul had everything we needed in terms of documents, but I got my unit and when I checked my account online I can see the unit in my account so we must have got it all set up. The unit was not as clean as I was expecting, it had some dirt and what looked like white pillow stuffing/fluff from the last renter. A quick vacuum or sweeping prior to a new renter would go a long way. It would also be really helpful if there was a light in the unit to make it easier to see when moving in. Overall it was a confusing, long, and stressful check in process, but I eventually got access to my unit, and it was the size and type that I had reserved online.Rachel W. | First Impressions
The only thing that was frustrating was the door bolt. It was super difficult to align properly and lock .Jen c. | Overall Experience
El cliente no dejó un comentario.Marisa S. | Overall Experience
Very satisfied.Brandon B. | Online Move In
El cliente no dejó un comentario.Shayna G. | Overall Experience
El cliente no dejó un comentario.Nicole E. | Overall Experience
El cliente no dejó un comentario.Yiu-Kau L. | Overall Experience
El cliente no dejó un comentario.Kenneth W. | Overall Experience
Not enough staff working. I waited 30 minutes in line with only two people ahead of me. Some lights were out in the hallway ware my locker was. It was extremely difficult to see.Chad A. | Overall Experience
No problem except wish outside of door was more secure.Karen B. | Overall Experience
El cliente no dejó un comentario.james s. | Overall Experience
Ideally a light in the storage room would be helpful for old eyes like mineMichael G. | Overall Experience
I found the process to be very well explained and easy to use. GraciasAndy C. | Online Move In
El cliente no dejó un comentario.Igor Y. | First Impressions
There was an issue where I needed to change my lock bc the key was stolen and I asked the uhaul employees if they could help. that I have no problem identifying myself that I am in fact the one who rents the unit. They said no and I had to pay over 100 dollars for a locksmith. For then later me to find out the employee at the fron desk was wrong and You do in fact help in this case with identification and signature. Thats relaly really bad.... The other issue is I keep getting letters and emails saying that I owe for the next month when in fact I have moved out of my unit last month. It seems like your system is really behind and this causes alot of uneeded stress. I called uhaul before more letters came for them to confirm there is not outstanding payment. why i am still getting a notice even sent to my emergency contact is super embarrassing and unprofessional.Ashley O. | Overall Experience
Your entire team has been very helpful over the past 6-7 years! Thank you everyone:)KIM B. | Overall Experience
My experience was greatly increased by the care of staff member Sydney Hutchison. She went above and beyond to ensure that I was well taken care of and was very knowledgeable and provided what I believe was beyond excellent customer service. She was very friendly to not only myself, but also to my wife and sister inlaw when they entered the main office to retrieve cold water for all those that were helping us to unload the truck into storage. It is staff such a Sydney that help make companies what they are. She is what made my experience what it was and why I have selected the highest rating I could. I would completely recommend this facility to all who asked.Gordon Sean E. | First Impressions
I was pleased to receive a climate controlled unit and bigger than originally expected. My furniture just fit and the climate control will help preserve my furniture. Gracias Carrie-Ann O. | First Impressions
I was charged for another month after moving out of the unit two days early and they refused to give me a refund. Will no longer use uhaul.AMY D. | Overall Experience
El cliente no dejó un comentario.Don K. | Overall Experience
El cliente no dejó un comentario.Kerry B. | Overall Experience
El cliente no dejó un comentario.Tyler C. | Online Move In
El cliente no dejó un comentario.Adriene M. | Overall Experience
I had a fantastic experience with renting a storage locker last minute due to my university residence shutting down as a result of COVID-19. I was able to easily book it online 2 days before, and the day before I received a call to get everything set up in advance. That made check-in a breeze on the day of, and I was given a month free to help out with my unexpected moving expenses. ¡Gracias!Nicole E. | First Impressions
I rented a room for 29 months. During this time I drove to the facility and gave them a cheque before due date and either received a receipt then or email later. On two occasions I later received a late notice in the mail which I was chocked up about and would have to make a phone call to have it Cleared up. In summing up- It worked well for me.joan w. | Overall Experience
El cliente no dejó un comentario.Diana S. | Overall Experience
All the staff at this location were helpful, knowledgeable, very polite and patient. Will be back and highly recommend.Gerry c. | Overall Experience
Staff is amazing, i was late on payments a few times and staff never once gave me attitude. They also went above and beyond when there was a problem with my lock. Great staff would definitely recommenMAXIM H. | Overall Experience
Helpful, knowledgeable, polite and patient. It's great to see the same warm people l've been dealing with over the years.Gerry c. | First Impressions
Satisfiednoel m. | Overall Experience
The staff was very helpfulClaus R. | First Impressions
Excellent. Also rented a moving truck which was available when requested and the cost was greatSusan A. | Overall Experience
There is no light in the storage. Staff is friendlyMuhammad A. | Overall Experience
No commentLEN B. | Overall Experience
It was above excellent by both stores. GARSON ON. and Waterloo locationsmurielle l. | First Impressions
The staff was very helpful. One girl gave me a boost when my batterie died. The only thing that would make it better is if there were gates to make the facility more secure.darius m. | Overall Experience
The staff was always ready and willing to help. They were friendly.CLARE H. | Overall Experience
Web site could use some work. Little unclear as to last payment and when next payment is due. I was charges late fees because it said I had Zero balance owing until the day it was due.psa-canada i. | Overall Experience
Unit was very handy but light inside unit didnt work and when we reported it at the on set, no one wanted to fix it but there was a light right outside the unit so we weren't totally in the dark.Paula h. | Overall Experience
All the staff were very helpful and made my move very smooth. The facility was clean and gave me lots of room to store my belongings.Glenys S. | Overall Experience
Staff was helpful. Wish the door of my locker sealed to the floor. Should add some extra rubber to the bottom of the doors so that the locker is fully sealed..Josh S. | Overall Experience
We used one of your trucks to move our home into storage. The truck got stuck for 2 days ZERO help from your people. While unpacking our things we found rat droppings in our things! Never again!!!dannielle h. | Overall Experience
NDHadi S. | Overall Experience
It was an overall great experience.Eryn B. | Overall Experience
We used an outdoor 10x15 storage room for the contents of our home for a month. There was a lot of rain over that period. All our belongings kept dry and there was no damage.Don D. | Overall Experience
Perfect!!harald b. | Overall Experience
Should have got some rebate because I moved everything out a week early, but nothing was even mentioned, other than that service was good and convenient. RGRalph G. | Overall Experience
The Waterloo Uhaul Storage on Colby Dr has been phenomenal. So accommodating, very well maintained premises and the Staff has been nothing short of exceptional and understanding. Thank you All so muchCathy C. | Overall Experience
Services were as per my expectations for an unheated exterior unit. The only issue not being able to rent a unit the size I required, having to go up to a larger more costly unit for the 6 months.steven s. | Overall Experience
thanksDwight B. | Overall Experience
The prices are a little highhenry h. | Overall Experience
Dealing with the local office was fine. We got 'late' correspondence from the head office and had to contact the local office twice to get the misunderstanding between the two offices sorted out.john r. | Overall Experience
Representative was polite, went out of his way to help me figure out which locker worked best for mejohn h. | First Impressions
great serviceFernando B. | Overall Experience
How you do not pro rate is beyond me. What a Rip off. Manager at my location was rude, thankfully a few of her staff tried to be helpful and polite. Also my door came off the hinges and fell twice.jodi h. | Overall Experience
Very very very helpful! Very very very good! Very very very safe! Very very very happy!Xiaolin B. | Overall Experience
I found it convenient to access and close to our home.HENRIK N. | Overall Experience
Before we moved, from Peterborough, our stuff into storage , this office was very helpful on the phone.Max P. | Overall Experience
More than willing to accommodate for anything and everything. Best experience with UHaul yet - considering my pick up location should be rated less than poor, and customer service via phone was worse.chelsea t. | Reservación
Great job! Very friendly and helpful.JAMIE J. | Reservación
The facilities and personnel at this location have surpassed my expectations every time. I'd recommend without hesitation.Elizabeth B. | Overall Experience
excellent service! the lady at the desk was a jewel!!RICHARD D. | Overall Experience
I rented a trailer. It was in good shape and did the job. The 2 people helping me were VERY friendly and efficient. I'll defiantly be back. GraciasSTEVE M. | Reservación
Cleaned out unit because of the way we were treated by an employee.WAYNE J. | Overall Experience
We have used Uhaul for years and found there service and facilities excellentGlenys S. | Overall Experience
Great location. Would use this place again in a moment.Greg S. | Overall Experience
According to Uhaul, I was entitled to 1 month free storage at my destination. When I got there, they made me pay for one month storage. Only needed it for a few days.Michelle L. | Overall Experience
Easy access when booking and picking up keys. Staff very helpful.kathy m. | Overall Experience
Good serviceROBERT D. | Overall Experience
Over the 3 years I have rented vehicles from this location 3 times and had a locker twice, and the people working here are fantastic. They are efficient, courteous, knowledgeable and professional.Roger S. | Overall Experience
Should offer the opportunity to pay per day up to 5 days after monthly renewal is due. I was moving July 1st, and had to pay June 25th... For a whole month. Not cool.Brent C. | Overall Experience
Your staff was very friendly and helpfulRon M. | Overall Experience
I wish to praise Sherry Grundstrom, the manager of U-Haul Waterloo, for her empathy in handling my move in. I was over my head in moving my boxes with the rental truck to the facility. It was backbreaking work doing it alone, the first time I had ever done such a move. I severely underestimated the time it would take and ended up unconscionably late in handing in the truck - several hours in fact. It was not lost on me that the penalties incurred from the late fees alone would amount to hundreds of dollars, dwarfing the original rental cost, which for a student represented a severe burden. I profusely apologized to Sherry, and explained my situation, and Sherry was very understanding and did the unexpected - completely canceling the late fees incurred! I was much relieved and grateful for Sherry's empathy. I recommend U-Haul to all my friends for moving and storage. Great people!Tarek C. | Overall Experience
Been a client for 10 years. I requested a rental truck early July and was refused as I couldn't supply a contact person other than me. New policy?. Wasted my time so I took all my business elsewhere.PAUL L. | Overall Experience
we don't understand why we paid for 2 storage units for the month...and only needed them for 2 weeks why we are not reimbursed for the difference...yet U-haul will rent them out again and chargeGary E. | Overall Experience
My experience with u haul was excellent The staff was friendly and always there for me I would recommend uhaul to anyone A lady named Sherry always made sure that things were done rightNORMA K. | Overall Experience
Very friendly and helpful staff.Mary L. | Overall Experience
This UHaul location has been my go to for the past two years - I moved at that time and used storage space since - the staff here are clearly long serving, experienced, knowledgeable and friendly.lynn s. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!