El cliente no dejó un comentario.brulio F.
Customer Reviews for U-Haul Moving & Storage of Waterbury
Waterbury, CT 06705
(Rt 69-N Of Rt 84)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I'm have good profesional excelente job I'm personal assistant 💯💯Santiago T.
El cliente no dejó un comentario.Lee S.
This was a horrible experience that made me 2 hours late for a business exchange. I am seeking compensation for such as none of this was my fault and the facility did not do their due diligence as their paying customer.Bekim G.
El cliente no dejó un comentario.Milena G. | Overall Experience
The person that took care of the return equipment didn't put it in the system and I didn't get a return receipt so I got a call asking me why I haven't return the equipment then I called to clear things outFelipe C.
I was supposed to be able to pick up through the reservation link, but it kept telling me that GPS location told them I was at the wrong store and my reservation was elsewhere, but I was at the exact location I was supposed to be in. The store wifi location must have been "off"? I had to wait in a line to get my truck resulting in me getting a 30 minute late start, but the truck was still due back at 6pm instead of giving me the 30 minute extension they caused in my pick up.Alisa R.
Everything was great and efficientShari M.
I got charged for a dolly and they didn't give me oneChristina C.
The vehicle only had a half tank of gas. Starting full would prevent issues.David AND Suza F.
Would not hesitate to rent from this location again. Positive experience!Pam P.
El cliente no dejó un comentario.RICHARD B.
The staff are wonderful (better than the all male pre-Covid staff). The first van I had to return (no brake or signal lights), the staff were friendly and accommodating for me to exchange vans. The second van was older, missing interior panels which made the 500 miles I drove arduous with a whistling sound so loud I had to drive with the windows open to mask it. Nonetheless I'd go back should I need another van because the staff's efficiency and friendliness.ANDRE K.
Keep it easy and simple for past renters. Easy check out is neededAllan B.
Big problem with the trailer I rented. Says it's 6x12 but the end with the gate is less than 5'-6â€ wide. This caused problems because equipment we had measuring 5-6â€ had to be lifted over this end. Several items were damaged because of this discrepancy. You need to let customers know it's not 6' wide at the entrance.Rual R.
Nothing. The custonmer service rep was very friendly.Michael F.
Nothing, your manager of the Waterbury ct. on meridian road was so helpful she made my experience 100% perfect!! Great staff that made thing go smooth. People that have a great Attitude like her make place's like yours enjoyable to do buisness with! Thanks again ScottScott S.
This location was more efficient, helpful, and well run than most U-Haul locations I've used.Stephen S.
😱no experience! I received a email about a truck rental in which did not occurâ€¦ what's going on with you guys?fixed it and resolved your security system with your customers personal infoâ€¦ this should not have happened! 🥵OSAIN G.
El cliente no dejó un comentario.Katira G.
El cliente no dejó un comentario.Larisa B.
El cliente no dejó un comentario.Mike V.
El cliente no dejó un comentario.DENISE E. | Overall Experience
Gave me the run around when they had a truck in the yard and no one look into itNicola F.
El cliente no dejó un comentario.Windy D.
El cliente no dejó un comentario.Michele S.
El cliente no dejó un comentario.Jose A.
El cliente no dejó un comentario.IRVING B.
Was not able to exchange trailer for next larger size without doing a one-way rental. Very disappointed.AndrewJohn C.
Very pleasant and helpfulJAZMEIN G.
El cliente no dejó un comentario.GWENDOLYN H.
There should be a place to rank 0/5 to the UHaul website and who ever changed my reservation to another location twenty miles away and to a different product!! If i wanted an open trailer in a thunderstorm I would've reserved one. Changing it without discussion from a closed trailer could have ruined the FOOD SUPPLIES and canceled the Scout's ONLY fundraiser for the year! ZERO stars for whichever UHaul asshole did this without telling us. We'd absolutely not recommend using UHaul to our friends if we thought there's a chance you'd just up and change the reservations without telling us. Thankfully, the folks in Waterbury were empathetic to the kids' needs and helped us find a workable solution. I really appreciate them taking the time to listen and make it work. Thanks to them both.Christopher A.
El cliente no dejó un comentario.Gerald L.
Great customer service!Nadia T.
Gracias por todoFroylan M. | Overall Experience
El cliente no dejó un comentario.Aurelio N.
nothing. very friendly and excellent customer service.eric C.
I came back to let the counter person know that the gas was incorrect when I picked up. . He said he would correct it in the system. I bring the gas back to the correct level and guess who was charged for additional gas. I even let the attendant know that there was a correction in the system. He said he would take care of it. Awful place to do business. Never again.Umesh N.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.rashad L.
El cliente no dejó un comentario.BRENDA S.
El cliente no dejó un comentario.JOSEPH F.
El cliente no dejó un comentario.Richard H.
Prior to this time they charged me for not cleaning the truck which we did sweep but it was raining at the time and from our foot steps was little dirty. We will still continue to use your company.ADRAMAN K.
El cliente no dejó un comentario.SHPETIM M.
El cliente no dejó un comentario.Mildred L.
El cliente no dejó un comentario.Wanda G. | First Impressions
El cliente no dejó un comentario.dyana s. | Overall Experience
El cliente no dejó un comentario.bud B.
We were concerned about a couple tires on the truck. customer service was great, price was good, everything went quickly & smoothly!carisa R.
El cliente no dejó un comentario.ANTHONY P.
El cliente no dejó un comentario.Virgenmina C.
El cliente no dejó un comentario.DANTE P.
Check engine light was on and rentals are overall older models without any amenities. Really need to updatePamela D.
Have someone at return â€¦. So returns are quicker upon vehicle returnAllan B.
El cliente no dejó un comentario.JOSE B.
Totally beside myself that the truck I wanted was not able to be ready at my local u haul had to travel to a location I was no happy to find that the truck was Not fueled up when I pick up the truckThomas G.
El cliente no dejó un comentario.Allan B.
El cliente no dejó un comentario.EMMANUEL M.
El cliente no dejó un comentario.Lynn L.
check out time was slow was waiting outside 20 minutes before someone came to check me out otherwise was a good experenceglenford J.
Nothing I can think of employees were very helpful and friendlyJohnna B.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.AIMAN B.
Guess estimated 3-4 hours and was given 3 hours employees must figure out how to work with customer to find a good time frame called saying I'm getting a late fee which I don't believe I should getPatrick B.
Gentleman who helped me was friendly & helpful, very professional & did all he could to move along the process for me with the previous renter running a little behindShilon Q.
I advised the representatives not to charge me the extra insurance fee as they said it was optional. However, they still charged me for itkrychelle g. | Overall Experience
Increase inventory during the summer for people traveling with family to rent all covered trailersRay W.
El cliente no dejó un comentario.JIM T.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.dhurata C.
Do not cancel a customer's reservation if they don't show up right on time give them a grace period. Moving is very stressful and my order was canceled twice before I was finally able to get a truck. Go aheadKaren W.
El cliente no dejó un comentario.Kent A.
Carlos is an asset to your company. Every encounter with him was always pleasant , professional and friendly.lisa w. | Overall Experience
This was horrible. I sat in line for 30 minutes for them to shout they have no trucksâ€¦.as I'm getting a truck online. They charge me more for a truck and deposit and tell me 7 they close come back before i can get cash deposit bakc. I come at 5 and he says we already closed registers come back tomororw. So i had to Uber back. Okay adding more money the next day. Then they charged me $55 when i asked for the smallest truck to move 3 boxes. He told me it all they had, i had to pay, but i never reserved a 17inch, i should've been matched a price. I told the man I'd be going no more than 20-30 miles he said miles do not matter, just fill the tank. I left 100 deposit and got $22. I put 10 in the gas when it didn't move just to be nice. And y'all take 80 dollars damn near? And the man who helped me went to hide and left another person who had no clue to help me. My husband went in threee hours later to see the issue and the man apologized, admitted he was wrong but they still won't compensate me. I WILL never recommend this location. None of their staff are on the same page. Training is required for sure.Felica S.
El cliente no dejó un comentario.Victoria C.
Wish it had a ramp. It was hard without one.Laura C.
El cliente no dejó un comentario.IVELISSE G.
El cliente no dejó un comentario.Don K.
Very fast, efficient service for check in and out. They have a great variety of trucks.Steven P.
El cliente no dejó un comentario.ANTHONY P.
El cliente no dejó un comentario.Dan C.
Customer service was on point!Macon J.
Absolutely nothingBIBi S.
Everything was fine by meEric B.
Pleasant staff easy in and outJoseph F.
El cliente no dejó un comentario.Chris A.
El cliente no dejó un comentario.Julian S.
The back of the truck was dirtyteresa A.
Carlos was really attentive. The whole process was easy and smooth! AcevedoNancy A.
El cliente no dejó un comentario.JIM D.
Uhaul should allow customer's to pick up at location where they make rental reservation and not send them 2 hours away.Brenda N.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.Howell R.
El cliente no dejó un comentario.Tamila C.
El cliente no dejó un comentario.felix T.
El cliente no dejó un comentario.Froylan M.
The gentleman who helped me was a excellent helper, professionally friendly and he made rental moving easy. Definitely next time if I want a u haul rental I will go back to him. Thank you U haul!SAMSON D.
El cliente no dejó un comentario.Latoya J.
Get friendlier and more caring staffAtif B.
Bad service is very badFrancisco P.
El cliente no dejó un comentario.stephanie P.
Staff was very helpful, knowledgeable and willing to go out of there way to help. Would highly recommend and definitely use again.marian P.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Wanda S. | Overall Experience
El cliente no dejó un comentario.MICHAEL B. | First Impressions
El cliente no dejó un comentario.Maribel V. | First Impressions
El cliente no dejó un comentario.michael m. | Overall Experience
El cliente no dejó un comentario.Christina l. | First Impressions
Manager kept saying we were over do on our unit when March was free then he sent us a letter we owe $ when I have a letter when payment was due that's why I cleaned out my things early and ramp going out to dock was awefull you can't afford to fix this .. very poorlyJohn D. | Overall Experience
The representative very helpful that’s what I call excellent excellent excellent customer service help me out a lot I appreciate that thank you very muchThomas-Arletha E. | First Impressions
Great service and affordable price, thanks Carlos, he made the process so smooth!michelle c. | First Impressions
The customer service was very friendly and cooperative they gave the closest thing they had so it was excellent Thank you for your time hope to see then againbennet w. | First Impressions
El cliente no dejó un comentario.Brittany R. | First Impressions
El cliente no dejó un comentario.FREDI Z. | Overall Experience
El cliente no dejó un comentario.Lisa T. | First Impressions
Very friendly people and helpful. Carlos is great to deal with, very professional and pleasant, talked to him about my condition and he found me a room close to the entranceLuis L. | First Impressions
Thank you for doing over and beyond helping me with my storage/moving. Trucks are very clean. Wondering staff.YOLANDA R. | Overall Experience
Carlos was very helpful during move in process.Janire B. | First Impressions
I had spoke with the Carlos and the manager Brittni. They both understood my situation and at the end, I was very satisfied and happy. I will recommend my friends and family to have storage at the location.Miguel C. | Overall Experience
Staff was great and very helpful! Always attentive and professionalGeorge N. | Overall Experience
El cliente no dejó un comentario.Eddie N. | Overall Experience
Conveyer belt needs some fixing over turned every box I sent down it some of my clothes were ruinedGENEEN M. | First Impressions
El cliente no dejó un comentario.francisca a. | Overall Experience
El cliente no dejó un comentario.PAUL P. | First Impressions
El cliente no dejó un comentario.DIANE B. | Overall Experience
El cliente no dejó un comentario.kevin z. | Overall Experience
Muy buena atención .muy amablesjose d. | First Impressions
El cliente no dejó un comentario.Stephany M. | Overall Experience
El cliente no dejó un comentario.Peaches S. | Overall Experience
El cliente no dejó un comentario.Stephany M. | First Impressions
El cliente no dejó un comentario.Joseph L. | First Impressions
I had expensive items stolen from my storage unit. At one point it was put up for auction and I never received a notice by mail or email. We had financial issues because I had heart surgery then my fiancé became very sick. Never once offered to waive any fees and I don't know any place that charges you a late fee more than once a month. You do it 2 or 3 times a month.LESLIE W. | Overall Experience
They just need more carts for customers and their heavy items.Peaches S. | First Impressions
El cliente no dejó un comentario.Mariluz R. | Overall Experience
El cliente no dejó un comentario.Yunus M. | Overall Experience
They are always there to help me. There very friendly n organized.Dosayra H. | Overall Experience
This was the worst experience ever my storage unit had a mouse infestation resulting in my belongings full of mouse droppings and when it was brought to their attention they assured me it would be cleaned out and when I went back nothing was done and I found my belongings in disarray I would never use uhaul again for storage and I would never ever recommend any one to do so eitherToni S. | Overall Experience
I work 9-5 by the time I get there it’s closed I always have about 30 minutes to store anything or take anything out that’s my only problemAhjyana B. | First Impressions
The staff was really helpful and caring. They are amazing people and with a good heart. Would go there for future moving or storage.Dosayra H. | First Impressions
Love uhaul of WaterburyBRITTNI V. | First Impressions
I had furniture and clothes that got damaged due to some water leak in the basement.Tiffany L. | Overall Experience
El cliente no dejó un comentario.Liliana K. | Online Move In
El cliente no dejó un comentario.bonita c. | First Impressions
The Administration and Personnel were both professional and customer-friendly.Kenneth C. | Overall Experience
I had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don't know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.Toni S. | First Impressions
This experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.CRYSTAL B. | First Impressions
El cliente no dejó un comentario.Roy B. | First Impressions
El cliente no dejó un comentario.ken r. | Overall Experience
El cliente no dejó un comentario.Orlando C. | Overall Experience
El cliente no dejó un comentario.tanya h. | Overall Experience
El cliente no dejó un comentario.Jose R. | First Impressions
There was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend thisPatricia K. | Overall Experience
You guys suckswilliam r. | Overall Experience
Everything was good.james b. | Overall Experience
UnhelpfulTYLER S. | Overall Experience
I had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facilityAngelese M. | First Impressions
The staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!shannon h. | First Impressions
Manager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.Tom W. | Overall Experience
Always a clean safe and pleasant experience with this branch.Beatrice M. | Overall Experience
Absolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the spaceRebecca D. | Overall Experience
This place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.Rosemary C. | Overall Experience
I’m happy with the serviceKinda M. | First Impressions
If the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.SHAWN B. | Overall Experience
Thankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘FRANK S. | Overall Experience
The customer service was excellent. The U-hall employee were extremely helpful and professional.yvonne r. | Reservación
I had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.gladys m. | Overall Experience
Everyone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.Kelly M. | Overall Experience
Busy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everythingKaren W. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!