El cliente no dejó un comentario.
stephanie P.Customer Reviews for U-Haul Moving & Storage of Waterbury
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Staff was very helpful, knowledgeable and willing to go out of there way to help. Would highly recommend and definitely use again.
marian P.0. Totally Professional across the board.. Carlos my Rep couldn't have been any more professional or don any better. He should be promoted.
charles H.Vehicle was clean but seemed in rough shape as far as mechanical, expected with vehicle with so many miles. When you release the parking brake, the whole dash was loose.
John B.Carlos was fantastic in getting me in and out quickly!
Chuck C.nothing, you doa great job !!!
Ted R.The gentleman that assisted me was very friendly and helpful.
Robert D.Nothing, it was all good.
Stacey B.Staff was supportive and knowledgeable. Please maintain your staff. We specifically drove to Waterbury to your store to void the one in Wolcott that is run 90% electronically. Thank you for keeping people employed.
Eric L.Perhaps hire more staff because the line was long and only one attendant at check in. The staff member with an eye injury, Caucasian male with dark hair was very helpful. That kid is a star and I regret no having his name. He defused my anger with his disposition and assistance. If not for him I'd report a bad experience. Gracias
Carl R.All went well at pick up. Drop off was busy and only had two people working. So, the wait was long. Overall everything went well. The guys are nice.
Samantha C.When I went to evaluate the truck size I need, I was told I could only rent it for 6 hours. I called the online # and was able to rent it for 24 hours for $111.61. I was quoted one price and charged $47 more! I was given poor information as to where to find my rental truck and had to get someone from the location to help me. I was given a drop off location and then was told I had to change it because the original location didn't accept drop offs. Very poor communication all around.
SUSAN C.Satisfactory customer service
Latisha B.I was extremely upset with my experience at U-Haul. I made an online reservation for an 11a pickup for a 10' truck a week in advance. I went in store to confirm the reservation when buying boxes and was told they had received it and it was confirmed. I got to the location the day of pickup about 15 minutes prior to my reservation, had already checked in online, and was told that the truck hadn't been returned yet. I was then told that if it comes back late, the other customer would have to pay for my rental. The other customer had just made it on time before being marked late, however it was about 12 minutes past my scheduled pickup. After the truck had gone through inspection, it was nearing half an hour past my reservation. So I asked the cashier if he could extend the window by that half hour. When he went to the computer to do so, he said that my reservation had been cancelled. He didn't understand why and neither did I, so I was given no proper explanation as to the cancellation. I asked if I could do a walk-in rental instead, I was denied. He told me I could try another location and that they had an opening at 2p. Although frustrated, I complied. He sent over the new reservation and gave me the info. Later on, I go to the new location for the new reservation, and was told that they had nothing available! I wasn't offered any compensation for now TWO wasted reservations. I was already 4 hours delayed because of the unexplained cancellation and now I was getting screwed over again. The whole day was ruined. I ended up having to make multiple trips to get some boxes over, driving 30 mins. to and from 4 times. I wasted about $80 in gas that day. I still needed a truck to move big furniture so Uhaul reached out and scheduled another truck for me 3 days after my initial reservation. When that day came I was finally able to get a truck, but still had to pay out of pocket for the rental despite having my prior reservation wrongfully cancelled. The rental cost $73. In total I spent over $150 for this move that should have been completed in 1 day yet took 4! Still very disappointed and frustrated.
Zena B.Quick easy!! Welcoming associate!!
Carl B.The van was returned with the indecent fuel like as it was received, the they charge me for extra 33 Gallons of gas,the attendant didn't give me any paper when I pick up the Vansaid the printer not working, the A/C not working, radio not working, the Van was going left and right on the highway,I think it need some adjustments for the front end or tiers (was not very safe to drive I had to drive about 45 miles/hour for almost 200 miles,) This is not the first time they over charge me extra for gas .I was dealing with U-Haul for many years over Twenty years I had no problems, I lost trust.since I return the van was no one to receive it or confirm everything, they think they can do any extra charge for no reason.that's supposed to be reported.
Gamal A.Truck need oil change and had one flat tire
JAN L.Trucks should have working A/C ! No excuse
Allan B.At first there was one counter person trying to serve 5 customers but after 3,another person came by and helped. But other than that,I felt the whole experience was a very good one. Oh,their printer was out of paper on pickup and return so there were no paper receipts,they had to be emailed to me.
Wanye J.excellent service 👍🏻
Brendaliz R.Friendly and comedic staff.
javier N.Just 2 pick or van Mileage is so expensive
matt E.Fix the damn alignment on your equipment. Shit was way off. Other than that, human interaction was fine and professional
Kevin S.Too many issues with reservations.
Shawn I.Tire pressure gauge was on in the dash
Rocael P.No only because UHaul is the worst company I've ever tried to deal with. Every time I have needed to use UHaul, the process of renting is awful, the equipment is often not there or broken and resolving issues is a complete joke.
Steven G.I wanted to rent a single axle trailer, 12' long and when I got there I was given a dual axle heavy trailer. I used it and got done what I needed to but I think the employees should listen harder and rent what the customer wanted. I am still happy with this place of business.
Robert C.Nothing, everything was great!
Vicki C.Nothing. Your Service is fast, clear, clean, and outstanding! . God bless you and your business!
Luisa O.Open Sunday, very easy process
stephen P.AC did not work at all, in the hottest day , of the year so far!
Steven F.Keep up great service. Keep gd employees. Nice to see same people still keeping there jobs.
Antonio Q.The agent was very professional, helpful and respectful.
LUMI F.Truck sounded like a bomb going off as I was Driving. Poorly maintained vehicle for sure.
Jonah P.More cashiers at the resgesters. At the time when I was there, there were 4 resgesters & two cashiers and people waiting in line.
Glenn D.Unsatisfied! Offered drop off after hours due to my work schedule and was not made aware I would receive additional charges for a full day of rental.
TeAris T.Awesome service. Manger was great . Fast service and got us right out
JOSE V.You need to make sure when a customer book online for a particular rental vehicle that's its available in the facility for pick up before that reservation is confirmed. What I booked online and got confirmation for, when I went to the pick up location, it was overbooked and I had to settled for something else. Luckily it could fit what I wanted it for.
Juliet B.I have used them before and the staff has always been nice and helpful. The only issue this go around was that the truck engine light was on and it stated it needed a oil change; it ran sluggish luckily I was only doing a in town run if I had to take that truck on the highway it would not have made it
Diana M.Crew members committed to doing what is best for the customer
OLEN C.First they need classes on Customer service then wen I got in the truck it said on papper it had 1/4 tank of gas but it was low I took pictures before I left Show me the miles in the gas gauge on the paper when I picked it up then I get to my house and the back was dirty mud soaking wet I took the pictures wen I got back I showed them and they said they could not do anything I had to dry the back with my towels then sweep it so I didn't ruin my furniture I think someone should contact me 203-560-0188 Mike
michael S.Your website said 1 7/8†ball was okay to use. I had to buy a 2†stepped ball configuration for $29.95 because you had no 1 7/8†small trailers!
Jim J.I waited at the location for a half an hour to get my truck that I reserved. I wanted to pick up in another location, but they called me a couple of days before my appointment and told me I had to go to a location farther away. When I got there, they wanted to charge me extra to go to that location. Eventually, they discounted me the money.
Shawn B.Tener más personas que hablen español, por lo menos 1 en cada turno de trabajo
Henry V.Excellent customer service q
ARGUSTER J.Excellent service
KELLY A.The transmission kept down shifting into lower gear when cruising. needs to be fixed. This causes the engine to idle high which wastes gas that I had to pay for. The inside windshield was filthy. Needs to be cleaned.
steven K.Mariah was a pleasure to work with and I will pass on the news!!!
QUERINO M.The beginning mileage on the truck was improperly reported I only drove 25-30 miles and when I went to return and type in my mileage it said I drive 55 miles which there is no way
Seth P.Very friendly and efficient surgery.
Robert H.DO NOT GO THERE. I was wrongly charged $23 for fuel that I did not use. The fuel readings was wrong on paper before I picked up the truck and I did not notice that (5/8 in the truck vs 3/4 on paper). I drove the truck for 6 miles and brought it back in less than 2 hours and even added 1.3 gallons of gasoline before I returned it. I was surprised to see $23 charge for 4 gallons of fuels on my final receipt. I protest the charge as inaccurate (No way this truck MPG is 1.5 miles/gallon of fuel) and requested a refund. I even offered proof of the credit card transaction for the fuel that I actually added in the truck. I was scolded, ignored, then sent away by Brittni (U-Haul customer representative). DO NOT GO THERE. Bad business.
Mardochee T.The Management team and staff were stellar. They all deserve to be recognized for the excellent service they provided me.
antonio C.Staff was also super friendly and helpful.
Robert D.Very friendly staff & extreme courteous
Joseph E.Best competitive prices
Joseph F.Manager kept saying we were over do on our unit when March was free then he sent us a letter we owe $ when I have a letter when payment was due that's why I cleaned out my things early and ramp going out to dock was awefull you can't afford to fix this .. very poorly
John D. | Overall ExperienceThe representative very helpful that’s what I call excellent excellent excellent customer service help me out a lot I appreciate that thank you very much
Thomas-Arletha E. | First ImpressionsGreat service and affordable price, thanks Carlos, he made the process so smooth!
michelle c. | First ImpressionsThe customer service was very friendly and cooperative they gave the closest thing they had so it was excellent Thank you for your time hope to see then again
bennet w. | First ImpressionsVery friendly people and helpful. Carlos is great to deal with, very professional and pleasant, talked to him about my condition and he found me a room close to the entrance
Luis L. | First ImpressionsThank you for doing over and beyond helping me with my storage/moving. Trucks are very clean. Wondering staff.
YOLANDA R. | Overall ExperienceCarlos was very helpful during move in process.
Janire B. | First ImpressionsI had spoke with the Carlos and the manager Brittni. They both understood my situation and at the end, I was very satisfied and happy. I will recommend my friends and family to have storage at the location.
Miguel C. | Overall ExperienceStaff was great and very helpful! Always attentive and professional
George N. | Overall ExperienceConveyer belt needs some fixing over turned every box I sent down it some of my clothes were ruined
GENEEN M. | First ImpressionsMuy buena atención .muy amables
jose d. | First ImpressionsI had expensive items stolen from my storage unit. At one point it was put up for auction and I never received a notice by mail or email. We had financial issues because I had heart surgery then my fiancé became very sick. Never once offered to waive any fees and I don't know any place that charges you a late fee more than once a month. You do it 2 or 3 times a month.
LESLIE W. | Overall ExperienceThey just need more carts for customers and their heavy items.
Peaches S. | First ImpressionsThey are always there to help me. There very friendly n organized.
Dosayra H. | Overall ExperienceThis was the worst experience ever my storage unit had a mouse infestation resulting in my belongings full of mouse droppings and when it was brought to their attention they assured me it would be cleaned out and when I went back nothing was done and I found my belongings in disarray I would never use uhaul again for storage and I would never ever recommend any one to do so either
Toni S. | Overall ExperienceI work 9-5 by the time I get there it’s closed I always have about 30 minutes to store anything or take anything out that’s my only problem
Ahjyana B. | First ImpressionsThe staff was really helpful and caring. They are amazing people and with a good heart. Would go there for future moving or storage.
Dosayra H. | First ImpressionsLove uhaul of Waterbury
BRITTNI V. | First ImpressionsI had furniture and clothes that got damaged due to some water leak in the basement.
Tiffany L. | Overall ExperienceThe Administration and Personnel were both professional and customer-friendly.
Kenneth C. | Overall ExperienceI had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don't know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.
Toni S. | First ImpressionsThis experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.
CRYSTAL B. | First ImpressionsThere was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend this
Patricia K. | Overall ExperienceYou guys sucks
william r. | Overall ExperienceEverything was good.
james b. | Overall ExperienceUnhelpful
TYLER S. | Overall ExperienceI had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility
Angelese M. | First ImpressionsThe staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!
shannon h. | First ImpressionsManager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.
Tom W. | Overall ExperienceAlways a clean safe and pleasant experience with this branch.
Beatrice M. | Overall ExperienceAbsolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space
Rebecca D. | Overall ExperienceThis place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.
Rosemary C. | Overall ExperienceI’m happy with the service
Kinda M. | First ImpressionsIf the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.
SHAWN B. | Overall ExperienceThankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘
FRANK S. | Overall ExperienceThe customer service was excellent. The U-hall employee were extremely helpful and professional.
yvonne r. | ReservaciónI had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.
gladys m. | Overall ExperienceEveryone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.
Kelly M. | Overall ExperienceBusy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everything
Karen W. | Overall Experience