Nothing, everyone was so helpful and so pleasant!! I will definitely use them again and recommend them. Thank you for being so kind and helpful to me! Patty Prestera
PATRICIA P.Customer Reviews for U-Haul Moving & Storage of Waterbury
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The associate was very pleasant and personable and seemed very empathetic and concerned about the smells.
jennifer H.waited for 15-20 min felt like forever
ALLISON P.Great staff.
Arthur B.I walked into the store and waited 15 minutes as there was no one to assist me. Finally, an employee showed up and I asked him if he had a 10 foot truck available. He said, "I am booked for the day. I have nothing available" I asked him can he pleease look in the computer if any other Uhaul locations near by had anything available. He did not hesitate to say call the 800-Uhaul number which he proceeded to provide. I thought this was very unprofessional specially since I am a returning customer. I proceeded to call the 1800 Uhaul number provided and I was on hold for over 30 minutes. While I was on the phone, I drove to the Uhaul at 560 Bank St in Waterbury and a very nice lady was able to assist me as she saw me on the phone still waiting for the Uhaul rep to answer my call. The young lady was able to locate a 10 foot truck available at the 169 Meriden Rd location. I was very upset because I just came from that location and the guy said there was nothing available specially since he didn't bother looking into the computer. She was nice enough to do the reservation for me and provided me with proof so that I wasnt denied of a truck. I went back to the store to speak to the same guy who said he didnt have anything available. When I asked him, he proceeded to speak to his coworker and complained about the lady who did my reservation. No apologies no nothing. The man looked upset and called "Central" to complained to them that she is booking his truck from the other location. Honeslty, I dont even know how to react about the situation. But I am upset over how all of this was handled. I would love to speak to a manager about this incident. I am sure you look up my number on file.
RE M.This was a very good experience. UHaul has really come a long way.
HERMAN G.Excellent customer service!
Mitchell R.Very friendly and helpful staff
ALICIA N.The staff were great.!
RE M.The gentleman that helped me was very polite & personable
ROSA L.I was not called or emailed to explain why I was charged $150 damage/missing charge for a rental dolly. Especially since we returned it and told the gentleman who was outside processing the return of vehicles that it was in the back
ELIZABETH N.I was not happy with the way uhaul switched my contract , I had a contract & it was changed so uhaul traffic or corporate charges me an additional $179 dollars so I'm really not happy about the switch & bait . I've been renting uhaul trucks at least 3times a week for the past year & last year alone I spent $4k in rental , sadly to say this will be my last , Truly RYDER does not charge for miles as well as PENSKE & BUDGET . I believe that traffic really took me for a ride CT Law states ""
Hector N.Nothing you guys where great.
ANDY L.It was a very nice experience. On time and helpful and friendly. Both the pickup and the return.
AIMEE B.great customer service and i will be doing business with this location again soon.
ANGEL R.Normally I wouldn't complain but I did everything on line reservation and pick up some stupid program 24/7 the application doesn't work correctly so I had to go into the building . Get in the truck it's on Dead E , I putted to the nearest gas station. I was already late because I had to go in . Then when your suppose to return it lol even worse you can't get a hold of anyone on the so called 24 hour number the application was completely crashed at this point . I'm a female in a shady parking lot at night clueless about what to do with the truck no communications and there going charge me xtra $20.00 for there inconvenience lmao never again will I choose UHaul really terrible customer service and no class .
ELIZABETH K.I was over charged for fuel after informing uhaul the contract was wrong. Although I'm suppose to get refunded i suffered over draft fees do to this. I don't think I'll be using uhaul again.
kenzil C.Sí
ERNESTOR S.Brittany went above and beyond she was phenomenal. She turned a mess by another location into a pleasant experience. Because of her I will 100% recommend this location to all my contacts!! Thank you Brittany!
Peter C.Amazing staff! Excellent customer service.
MICHAEL G.Disappointed that upon renting noticed gas tank was between 1/4 and 1/2 tank. I filled the tank and when returning left truck just under 3/4 full. You beat me out of at least a 1/2 of a tank of fuel (about $30 dollars). Whatever happened to pick up full drop off full? Then there is no guessing.
Roger W.Nothing. Natasha from customer service was polite and helpful that evening when I was trying to find my location on my phone for drop off. Overall everything was positive.
JOSEPH L.Overcharged me for fees
Empriss Y.Congratulations, all your staff is so friendly and helpful, I have rented form other uhaul locations and this is the best, now this location will be my destination for future truck rental Thanks
RUBEN H.I dropped off my trailer a few days after a snow storm and there was still massive amounts of snow on the ground. It appeared as though they did not plow much at all. If I did have a truck it would've been difficulty to navigate the parking lot. Other than that the staff was friendly and helpful.
Melissa R.Amazing experience. Mary in the online Help Dept called me back when we were disconnected. She advised me to use the Fleet option since I wanted to rent a truck for extra days to deal with the pending storm. The staff at the store got me into the truck in minutes. The truck was new, low miles and worked perfectly. Drop-off took 30 seconds. Why did I think u-haul was old and out-dated? A very smooth and modern experience!
CHRISTOPHER S.Vehicle had soda spilled on cup holder, dash board, windshield, and pass. window. Ice build up on running boards, and back door was frozen shut, had to pry open next morning.
THOMAS F.One tire was flat. tiedown straps were froze and covered with ice.
Robert L.The van was clean but the smell of smoke was really bad and should have been addressed before the next rental especially in the time of COVID 19. I wore a mask the entire time while in the van but the smell was so overwhelming still.
Melissa G.Prompt, personable service upon return. I'm very pleased with my rental experience and would recommend Bothell the N. Kedzie Ave Chicago location and the Meriden Rd. Waterbury location to anyone.
SEAN M.Check miles on truck and fuel before renting I was charged for miles I never drive
CHARLES R.Little more info when picking up truck..!!!!!!
DAVID M.This is the second truck within a month that I have rented. Service was excellent very polite, and courteous. I would definitely recommend this Uhaul Meriden Rd. Waterbury,Ct the to all my friends and family.
MARJORIE T.The Uhaul that we picked up at this location had the gas line cut. We did not know this until we arrived in Cheshire as there was enough gas in the tank to get us that far. The lady who checked us in was very nice however we are extremely disappointed that the equipment was not in working order. We waited for 4 hours for a resolution which was a hardship for our trip. We are extremely upset.
SUSAN B.Nothing. The service & staff are terrific!
Solange M.The Administration and Personnel were both professional and customer-friendly.
Kenneth C. | Overall ExperienceDo to piss poor management and not checking a customer out the correct way. I received several calls and texts stating my rental wasn't back on time. When in all actuality it was returned two hours before it was supposed to. I wouldn't recommend this location not U-haul to any of my friends or relatives.
VERNON M.Sliding door on the van doesn't close properly. The interior or the van was not cleaned.
Benjamin S.Great service
Lenise B.Great customer service Very helpful and friendly
William S.The check out was quick and easy.
PAULETTE M.All perfesto, only, only, only that the person who used it, before me, smoked and felt, that, strong smell.
German C.The agent was very friendly
DWAYNE B.Hired more people like the man who handle my case , he was a pro. 5 STARS for him
Kenneth R.Make sure truck has at least 1/4 tank of fuel. Picked up my rental and it had less than 1/8 of a tank.
DAVID M.Nothing. Everything is good
BETTY C.Everything is perfect
Fredy B.This facility doesn't have an elevator to carry furniture down to the basement. Neither does have a dumpster where to dispose broken furniture. I had a $2,000.00 piece of furniture that didn't fit on the conveyor to bring it down to my storage unit in the basement. Trying to carry it down the stairs, it got broken. When I tried to dispose of it in the dumpster, the attendant tried to tell me that I couldn't use the dumpster for it. I couldn't bring it down to my storage unit, didn't fit in my vehicle, what was I supposed to do with it? I broke it in pieces and dumped it, against his objection because I considered it was irrational. I didn't have other option.
Victor M.Nothing , excellent experience @
Mark D.I had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don't know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.
Toni S. | First ImpressionsThe people at UHAUL were awesome friendly and very helpful I would definitely recommend them and also use them again. I had to exchange my original truck with a larger truck and they made the process so easy.
SCOTT S.The workers were awesome and down to earth, made the process quick and easy.
Paul G.This experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.
CRYSTAL B. | First ImpressionsThere was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend this
Patricia K. | Overall ExperienceYou guys sucks
william r. | Overall ExperienceEverything was good.
james b. | Overall ExperienceUnhelpful
Shaquita M. | Overall ExperienceI had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility
Angelese M. | First ImpressionsThe staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!
shannon h. | First ImpressionsManager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.
Tom W. | Overall ExperienceAlways a clean safe and pleasant experience with this branch.
Beatrice M. | Overall ExperienceAbsolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space
Rebecca D. | Overall ExperienceThis place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.
Rosemary C. | Overall ExperienceI’m happy with the service
Kinda M. | First ImpressionsIf the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.
SHAWN B. | Overall ExperienceThankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘
FRANK S. | Overall ExperienceThe customer service was excellent. The U-hall employee were extremely helpful and professional.
yvonne r. | ReservaciónI had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.
gladys m. | Overall ExperienceEveryone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.
Kelly M. | Overall ExperienceBusy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everything
Karen W. | Overall Experience