Carlos was absolutely fantastic! Even though the store was closed, he took the time to guide me through the after-hours access process before heading home. His patience and willingness to help were truly impressive.
ROSA M | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Waterbury
Testimonials From Recent Customers
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I have been very impressed by UHaul. Every one of their employees was professional, efficient and a pleasure to work with. I couldn't have asked for more from any employee in my move 3,000 miles across the US. I wouldn't hesitate to use them again and I whole heartedly recommend them.
Gillian GI rent the motorcycle trailer to transport my bike for service or when going on vacation and the trailer(s) are always well kept and reliable! Better than owning one myself! No hassle renting, and always a pleasure to rent!
RONALD BIt was a little bit lower on the fuel side and I had to pay to put gas back in it when I didn’t use a lot of gas so that was a little unfair but over all it was a great experience
Randel RThe computer system was not working
VICTOR DAnother excellent customer experience. Very convenient to be able to reserve equipment online and have it available when picking up. Staff was professional, courteous, and adept @ handling the transaction from check-in to drop-off.
THOMAS BThe staff was very knowledgeable & courteous. Good customer service.
Patrick BWish the A/C worked it 94 degree weather
THOMAS LEverything was easy and employees were excellent!
JOSEPH PI can only say the same for this location!! Upon arrival to drop off such a pleasure to work with the staff here also!!! ¡Gracias!
CARL BGenial
WAYNE JThe conveyor belt would've been more useful if we was able to use it. Overall I was satisfied with the storage.
SHAKETA D | Overall ExperienceEquipment and staff were top notch and eager to help have used this site several times and would recommend it highly
DENNIS RThe staff was very friendly and helpful. Process was very quick.
MICHELE WAgent was very helpful and provided guidance on my rental situation.
MICHAEL FGreat customer service. Quick check in and trailer hook up. Helped me with purchasing trailer locks as well.
Scott PWaterbury location was closed when truck was dropped off
ANGELO SVery experienced and knowledgeable personal. Hope everyone has the same experience and experience and knowledge as the crew members who were there.
MAIRENI SVery professional staff, helpful to the max.
CARMEN C | First ImpressionsThe truck was clean but probably should be looked at for service. When I picked it up I did mobile pick up but had to go in store because the check engine light was on. The gentleman inside said it's the O2 censor so your good. So off I went. You could hear the drive shaft banging against itself frequently while driving. I drive box trucks at work and know that that isn't a normal sound. Also while taking a turn the oil light came on and the truck shut off. I was able to coast into a gas station and restart it but that could be very scary for someone not accustomed to driving larger vehicles. The experience was fine overall but I would just suggest closer maintenance of trucks and maybe remove ones from service that have issues. The gentleman that work the counter at drop off where very nice and helpful.
Britney MGreat location, onsite staff were very pleasant, helpful, courteous, and professional would definitely rent there again and would highly recommend them. Five stars *****!
MARK LI was able to get the truck. But the unit was too small and it said it was for a 2 bedroom. But it clearly wasn't and then I was offered to have two. Nobody wants two units to pay for. So I canceled it out and asked for a refund. Also it was hard for to get into the building
Paige B | Online Move InVery professional experience
HUGO VI had a great experience the staff was super helpful everything went smoothly quick and easy
RENEE NVery professional staff and helpful.
HUGO VExcelente
YUSUF ILo unico que habia muchas trampas de ratones
MONSERRATE V | Overall ExperienceThe employees mistakenly double booked for the time that I reserved and the vehicle I needed. The two employees who were handling the situation were very rude and snarky as if I had inconvenienced them due to their own ineptitude. They proceeded to tell me I had to have the vehicle back 4 hours earlier so they can rent it off to the next customer. I had originally agreed to 7 hours. They then told me if I did not have the vehicle back by that time they would charge me and extra 150.00. Due to the original nature of my intended use for the vehicle I did not meet that deadline and was charged unjustly given that they made the mistake and made NO effort to rectify the situation. The staff clearly need more training. I am a frequent customer and appalled at the way I was treated. This should absolutely be an escalated matter if they make these mistakes and show no care often. They need to be re-trained on customer interactions. Absolutely appalling behavior and attitude.
JOSEPH GFriendly and helpful
JEFFREY CMuy bueno me encanto y mas el personal gracias 5odo comodo
NANCY R | First ImpressionsI had to sweep out the truck..the cab of the truck was not clean as well…I was relieved that my phone didn’t reach to the bottom of the cup holder as it had some kind of fluid in it….
YVONNE BMake sure trucks are clean and free of garbage and tank haves at least 1/4 tank of gas
RAFAEL BVery professional experience thank you.
HUGO VI was sent a text 3 days after I returned their truck, with a threat of fraud and theft. It took mutiple calls for them to search the lot and find the rented uhaul. Please do better.
RACQUEL AStaff at this location were friendly and accommodating, creating a pleasant customer experience.
MICHAEL REverything was great
MILDRED RI registered online I rejected the additional insurance I was charged anywas. The Gasoline reading was not correct. but I filled it past the marked reading. My total bill was higher that expected.
ROBERT SStaff was friendly and helpful. Keep up the good work!
JOSEPH PTank was a little lower than half not by a lot but I felt like I paid someone else’s costs but still an excellent transaction very easy and timely plus the salesperson was very nice and informative 💯🙏
TIMOTHY AGood sery
ZAKARIA EEasy pick up of cargo trailer
JOHN CExcellent service
MOISES MGreat representatives , Wonderful Service, the prices were perfect for my budget Awesome Communication from staff and the Manger and Supervisor go above and beyond to Make sure u have exactly what u need.. I would highly recommend this store off of meriden rd in waterbury Ct...
KARI R | First ImpressionsI was in and out - it was awesome! Staff was great !
Craig COooooo
CESAR LI was treated by well-mannered people throughout storage, and rentals. I really appreciate their respect for others.
EUGENE E | Overall ExperienceI was at this locations two days in a row. On day one, i was there to pick up a corporate rental. The employee helping was a hispanic man on his personal phone with some electric company trying to figure out something with their customer service. It was a personal call. He beckoned me over while on the phone and then tried to multi-task on the phone and helping me, which led to me standing there waiting for him to finish his conversation. Eventually, a female manager I believe came back in and helped me through my pickup. She was friendly and great. The second day, I went to purchase 60$ of boxes and tape. The same employee was there also on the phone with some electric company still trying to figure out his personal business with them. I stood in front of him for 5 minutes or so, until his coworkers came back in from doing something outside. One of them looked at me, then looked at the employee in the phone, rolled his eyes and motioned me over and rang me out quickly. I don't understand why this employee couldn't just go take a break and take this call?
THEODORE PThere’s mouse droppings all over my belongings and my couch has mold on it.
Jessica H | Overall ExperiencePerfect.
STEPHANIE P | First ImpressionsI wanted to get a one way truck and drop off in Hartford, I was told I would have 100 miles with that option. Before I signed my paperwork I was told I would only have 35 miles with the truck which wouldn't work for me. The guy at the front desk (rob I think) had a horrible attitude when he had to fix the issue because I was misquoted. He ended up arguing (yelling) threatening me before I left. Horrible experience. Everyone else there was helpful but that one guy should be fired. Unprofessional.
ASHLEY CThank you for the equipment I rented. All was in order and the service was on it .
MIGUEL Rearly check in after hours needs improvement
JAMES MThe young man that took the trailer off told me that the trailer was not put on correctly and I could have killed someone or myself and children that is not a good thing and I drove from FL to CT with the trailer not being properly installed onto my car.
ISRAE'A CHad a reservation for 7am online check in, when I got there and checked in with the app it gave me an error. I had to call and they told me the location never set a truck up for me and had to wait till 9am when they opened. Unacceptable service
JASON RGreat costumer service. From all the staff that worked on 12/7/24.
DENISSE C | First Impressions5/5 stars! Carlos went above and beyond, helping two customers simultaneously. His multitasking skills are impressive! The dedication warrant recognition.
DENISSE C | First ImpressionsVery professional and very helpful
Albizu R | Overall Experiencegood place to store my stuff thanks
Adriana C | Overall ExperienceMy belongings were covered in Vernon poop
rabia c | Overall ExperienceThe manager and Carlos where very helpful and very friendly thank you to both of you
Jean B | First ImpressionsKeep up the GREAT work Carlos. Thank you, again for everything!
MARY T | First ImpressionsHad rat dropping all over my boxes
BETSAIDA R | Overall ExperienceThe staff was beyond professional. Always friendly, helpful. Just over all a great place,staff location etc. Thank you
henky m | Overall ExperienceCarlos was great he helped us put the ramp into the storage area and that was really helpful and made our move smoother
Rosanne M | Online Move InVery secure and clean facility. Furniture was left for over a year and had no damage/dust at all. Great experience.
Jennifer W | Overall ExperienceBueno
mark s | First ImpressionsAll of their associates were very friendly and accommodating. Exceptional service and I'd recommend them always.
Ghenelle P | First ImpressionsI moved in online and did not find my room but Carlos was amazing he ensure I got the best service possible and walk me through the faclity.
Briana O | Online Move InNot looking forward to coming back to this storage unit. Inside the units looks like hotels from a stereotypical hotel in a third world country. Staff was friendly the hallways were cleaned. The walls inside the lockers need renovation.
Gerald M | Online Move InI am truly frustrated and disappointed with my experience at your storage facility. Everything was fine until I went to remove my items from the storage room because I was oblivious to the fact that your facility is infested with rodents. For the amount of money your customers paid you should have an exterminator on contract. There was mice droppings all over my storage room. On top of the boxes and underneath all over the floor. I had to step in it to get my stuff.Two and half dead mice on the floor. A half because one was missing a head. One of my boxes was eaten through. Once home I discovered nothing but mice droppings and a dead mouse in the box. I haven't gone through my other boxes yet but I cringe to think about what I will discover. It is disgusting. I had to throw things away because it is unsanitary. Your storage is unsanitary, disgusting and a health hazard. You are collecting people's money to but rat poison everywhere and that is not fixing the issue.
Nicole H | Overall ExperienceThe transition went well. Had a little trouble getting my lock on. However, I made success with it.
Shaketa D | First ImpressionsStaff was always helpful and very nice to me ! My storage unit fit everything i needed and it was not a hassle to move out as well. I recommend this storage unit to ALL !
BRYANA F | Overall ExperienceI would like to say thank you, and God bless
FRANCINE H | Overall ExperienceCarlos was very helpful in helping me choose a unit by showing me a few and help me visually understand the sizes of the units.
Maria G | First ImpressionsGreat people working when I went in, just so expensive and don’t really give deals.
brianna f | First ImpressionsVery good staff friendly n helpful
Ricardo c | First ImpressionsI am moving and it was very close to my home and very easy to access.
Jamika H | Online Move InBrittni, Steve, Ray and everyone else at this facility were professional, friendly and went above and beyond what was expected. ¡Gracias!
Valerie W | Overall ExperienceCarlos was extremely helpful and accommodating. I have owned many storage units before, and this was the most friendly and professional experience I have had thus far.
breyanna g | First ImpressionsStephen and Carlos were very professional and very attentive to my needs and I am grateful for their help.
ANNE W | Overall ExperienceCarlos was amazing to work with
Janire B | Overall ExperienceStaff was extremely helpful, and courteous.
richard B | Overall ExperienceCarlos was amazing!! he was helping me getting my storage and helping two other customers at the same time this the first uhaul representative that I notice is capable of multitask
Zenaida G | First ImpressionsThere is a big rat problem that needs to be more addressed. Those traps are not working. There is a terrible smell. The staff make this facility enjoyable.
Damiyah r | Overall ExperienceCost to much
kevin g | Overall ExperienceExcellent service provide by Anthony
JORGE A | First ImpressionsSteve was great quick and easy process.
MIGUEL Q | Online Move InThe warehouse itself is dirty as ever! The units are dirty and run down. No light. Hard to get your items in. No elevators. The employee who checked me in was friendly but didn't walk me to the unit or explain where it was. Very cumbersome to get my things in to the lower level. I would not recommend this facility and definitely wouldn't have rented here if I knew I wasn't on the street level.
Melanie S | First ImpressionsI have nothing bad to say. 1 thing
kiesha s | First ImpressionsI was very impressed by Carlos what a multitasker!!! He was helping me with the storage while helping another worker with a computer issue… very professional thanks
ANAIZ T | Overall ExperienceWe did not use the storage needed to cancel
luz m | Overall ExperienceDefinitely will come back if need I need storage, Carlos was amazing thank you!!
jaquana w | Overall ExperienceThank you for being very helpful & understanding!
rochelle m | Overall ExperienceUhaul keeps taking Mthly. Payment out of my Account and incurred o/d fee in my account. We had a frozen pipe burst in our Apt. in December, we had exhausted our savings for Uhaul trucks, storage, hotels, etc. So, to be paying after we closed our transactions and moved our stuffs out of Uhaul storage is traumatic to this customer who is financially stressed already! Unhappy Customer in Waterbury Patricia Chambers (203)565-0361
Patricia C | Overall ExperiencePlease fix the belts
Ivelisses T | Online Move InGood service I recommend it to everyone
Jose V | First ImpressionsGracias.
NWANDO R | Overall ExperienceVery nice staff
Antonio B | Online Move InFilled with mice found so much mouse s hit all over my stuff DISGUSTING
Ronnie R | Overall Experiencestaff was nice but unfortunately I was overcharged when I canceled my storage because one of them employees forgot to close out my storage account so I was charged $132 when I wasn't supposed to. And my other complaint was that is so infested with rats that my storage was completely full or rat feces and it was all over one of my rugs.
Brittany R | Overall ExperienceI rented at the Meriden store and I have to give my thanks and appreciation to the staff especially Carlos Thank you guys 😊
Andrea W | Overall ExperienceCarlos was very nice and he explained everything with patience. I would use again.
Joseph P | Overall ExperienceMucha mierda de (Raton) y mi furniture's estaba llena de ella por esa razon cancele el arendamiento y me fui para otro storage Mantengan un buen Pest control
Alexi S | Overall ExperienceCarlos was great. Answered all my questions, and did a great job helping me decide what storage space to rent. Thanks.
LUZ A | First ImpressionsI was attended by Carlos. He was amazing and extremely helpful! He made everything so much more easy than I thought.
Casey J | Overall ExperienceI had rat feces all over my furniture, storage containers. I was extremely upset that it stuck to my belongs and had to get rid of some of my items. The rate I was being charged monthly should not have included rat feces. The amount of feces that was on my belongings told that this storage facility is highly invested.
Shawn G | Overall ExperienceThe staff is amazing at this location Brittany,,Carlos and Steve are some of the nicest people I have ever met...will definitely be back
Stephen L | Overall ExperienceGracias por todo
Froylan M | Overall ExperienceI advised the representatives not to charge me the extra insurance fee as they said it was optional. However, they still charged me for it
krychelle g | Overall ExperienceCarlos is an asset to your company. Every encounter with him was always pleasant , professional and friendly.
lisa w | Overall ExperienceManager kept saying we were over do on our unit when March was free then he sent us a letter we owe $ when I have a letter when payment was due that's why I cleaned out my things early and ramp going out to dock was awefull you can't afford to fix this .. very poorly
John D | Overall ExperienceThe representative very helpful that’s what I call excellent excellent excellent customer service help me out a lot I appreciate that thank you very much
Thomas-Arletha E | First ImpressionsGreat service and affordable price, thanks Carlos, he made the process so smooth!
michelle c | First ImpressionsThe customer service was very friendly and cooperative they gave the closest thing they had so it was excellent Thank you for your time hope to see then again
bennet w | First ImpressionsVery friendly people and helpful. Carlos is great to deal with, very professional and pleasant, talked to him about my condition and he found me a room close to the entrance
Luis L | First ImpressionsThank you for doing over and beyond helping me with my storage/moving. Trucks are very clean. Wondering staff.
YOLANDA R | Overall ExperienceCarlos was very helpful during move in process.
Janire B | First ImpressionsI had spoke with the Carlos and the manager Brittni. They both understood my situation and at the end, I was very satisfied and happy. I will recommend my friends and family to have storage at the location.
Miguel C | Overall ExperienceStaff was great and very helpful! Always attentive and professional
George N | Overall ExperienceConveyer belt needs some fixing over turned every box I sent down it some of my clothes were ruined
GENEEN M | First ImpressionsMuy buena atención .muy amables
jose d | First ImpressionsI had expensive items stolen from my storage unit. At one point it was put up for auction and I never received a notice by mail or email. We had financial issues because I had heart surgery then my fiancé became very sick. Never once offered to waive any fees and I don't know any place that charges you a late fee more than once a month. You do it 2 or 3 times a month.
LESLIE W | Overall ExperienceThey just need more carts for customers and their heavy items.
Peaches S | First ImpressionsThey are always there to help me. There very friendly n organized.
Dosayra H | Overall ExperienceThis was the worst experience ever my storage unit had a mouse infestation resulting in my belongings full of mouse droppings and when it was brought to their attention they assured me it would be cleaned out and when I went back nothing was done and I found my belongings in disarray I would never use uhaul again for storage and I would never ever recommend any one to do so either
Toni S | Overall ExperienceI work 9-5 by the time I get there it’s closed I always have about 30 minutes to store anything or take anything out that’s my only problem
Ahjyana B | First ImpressionsThe staff was really helpful and caring. They are amazing people and with a good heart. Would go there for future moving or storage.
Dosayra H | First ImpressionsLove uhaul of Waterbury
BRITTNI V | First ImpressionsI had furniture and clothes that got damaged due to some water leak in the basement.
Tiffany L | Overall ExperienceThe Administration and Personnel were both professional and customer-friendly.
KENNETH C | Overall ExperienceI had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don't know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.
Toni S | First ImpressionsThis experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.
CRYSTAL B | First ImpressionsThere was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend this
Patricia K | Overall ExperienceYou guys sucks
william r | Overall ExperienceEverything was good.
james b | Overall ExperienceUnhelpful
TYLER S | Overall ExperienceI had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility
Angelese M | First ImpressionsThe staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!
shannon h | First ImpressionsManager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.
Tom W | Overall ExperienceAlways a clean safe and pleasant experience with this branch.
Beatrice M | Overall ExperienceAbsolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space
Rebecca D | Overall ExperienceThis place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.
Rosemary C | Overall ExperienceI’m happy with the service
Kinda M | First ImpressionsIf the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.
SHAWN B | Overall ExperienceThankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘
FRANK S | Overall ExperienceThe customer service was excellent. The U-hall employee were extremely helpful and professional.
yvonne r | ReservationI had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.
gladys m | Overall ExperienceEveryone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.
Kelly M | Overall ExperienceBusy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everything
Karen W | Overall Experience