Comentarios de los clientes para U-Haul Moving & Storage of Waterbury

This experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.

Did have to go to another place for pick them original but they made it up to me

Everything ran very smooth and the workers were very friendly

The staff that helped me with the trailer was Excellent. He was knowledgeable of all products, was helpful, & made me feel comfortable although I was nervous driving the trailer. Another male staff also helped me with practicing how to drive the trailer. I can not remember their names but they definitely are great examples of great customer service & are an asset to the company.

I think it's disappointing that I had to pay extra mileage costs to travel because my local Naugatuck U Haul store didn't have any trucks available the 3 times I tried to rent there. Each time I was trying to rent at least a week in advance. Having said that the Waterbury location was great, all the people were easy to deal with and knowledgeable. Thanks

Yes I always go here for all my moving needs. Boxes, bubble wrap, tape everything and the truck.

The truck I rented ran noisily and did not accelerate, making my move tedious. God knows if I used more gas due to that. I was on a time constraint and it made it stressful. The inside cab had small pieces of litter in the console and the floor was dirty.

I was forced to rent the Uhaul an extra day because the ubox wasn't available and when I called Uhaul to discuss the mileage I was advised they would take care of it and they didn't. So what you can do is address the issues your customer has and keep you promises.

Thanks

I was charged extra and made to travel 40 mins to pick the trailer. The actual pickup booked was about 10 mins. Rep charged me extra bucks.

They are always very courteous and helpful. Great group of people

My sales rep David and the other reps who helped out were friendly and professional and went above and beyond to make my moving experience a less stressful one.I received outstanding service and was very satisfied. Thank you!

In a pandemic I would have expected the steering wheel and door handles to be clean and they were filthy. The facility was understaffed and the attendant helping us was literally running around helping people and it took 30 minutes to get the truck even having checked in online.

Van was dirty and smelled.very upset and employees sit and talk to each other .while we wait out turn. Not happy.😠😠😠😠

Dirty cab inside, dirty windows inside and out. Didn't have the dolly I had reserved. Never even got notice where to pick up the truck!!! Had to drive 45 minutes to get it!

Arrived 1/2 hour early for my reserved truck, waited in line only 5 minutes as Taygen finished serving 2 customers ahead of me (one couple quite stressed about moving). After watching her customize those 2 rentals, I merely told Taygen my move details and allowed her to make suggestions and slight changes to my reservation. Her advice saved me a second trip, and the slightly larger truck, handtruck and blankets made for a much easier and faster move. Thanks, Taygen. Truck turn-in was convenient and quick. Strongly recommend UHaul Waterbury.

Very impressed with the service starting with ordering on line, picking up the rental truck and returning the rental truck. Could not have gone any smoother. Thank you!

Woman found three damaged areas...said I did it...impossible...said I should have taken pics...ru serious?...cost me 230 cuz they had my card even with the insurance...total incompetence all around...said the damages weren't in the system...thats cuz employees didn't do their job...im going to take further action legally

free ice cream haha

I've used this location twice within a month period, I wouldn't change anything. Great customer service.

I get a limited of only 4 hrs but pay full price. Not good

No comments

They where rude and I explained I was not told I had to go on line for after hours drop and charged me $20.00. I will NEVER USE UHAUL AGAIN and will never recommend this location. I have issue everytime I come to this location. They need to be better trained !!!

1st truck had a trouble lite for coolant leak while still on premises. A alternate truck was quickly provided.

It's uhaul

The truck I have to clean it before to sit down lt was really dirty and splash with something really sticky...

Your online reservation system is extremely fishy. You have to put all your credit card information in the system, but then it isn't used at the location. Very confusing.

Vehicle had transmission problems.

The entire team worked together to get me the best price especially after getting a diff price via main uhaul # and having the details of my trip wrong when I got to the pick up location. They quickly fixed everything and made the move one of the least stressful moves I've ever been involved with.

Offer better customer service

The young lady who helped me was extremely knowledgeable and helpful also wanted to say Steve from your location was excellent in customer service they made my experience renting and returning the uhaul so easy I would recommend your local to everyone!! I look forward to doing business with you both and this location in the future -Aimee curry

The customer service is incredible. People were extremely friendly and knowledgeable

make sure the truck is in good condition

Pros: Mariah is wonderful, personable and professional. She is the picture of true customer service. Cons: The elevator was out of service, therefore; we had to haul a very heavy sofa farther away than we should have.

They charge me $40 I'll bring back the truck the same day I called to get my money back however I spoke to the lady she was all let me call my manager to see if they can give your money back and I'll call you right back she does not call me back and she kept my $40 like the truck was back in the same day I already pay with cash I was going to use an extra day but I didn't she charge me 38 over the phone and then charge me extra four dollars and refused to give me my money back like to be on the Livia running I don't know if I wanna vouch for somebody else to come there

Nothing I can think of.Very good service.

nothing everything went very well . I have always been happy with u-haul. there the best

Exelente

I was billed for 100 more miles than I used. Increased the daily rental fee also. Trying to resolve this. I rented a pick up to haul away old kitchen cabinets to the dump. About 20 miles. Not too happy

This location has over charged me for the second time! I have a charge for a cleaning when I clearly put inside the contract review that the truck was dirty before I left the property!!! Photos were taken and uploaded also!!

The truck ran poorly . sputtered going up hill. Bad gas mileage. Smelled like rotten eggs ( plugged catalytic converter) . the staff was friendly and efficient.

I was over charged on the milage for trip. Tje cost was doubled instead of doing the right calculation.

Thank you your tge BEST:-)

Your team was awesome! Great experience.

Store staff at pickup and return were excellent. Thank you.

Train your workers properly to speak and to And explain think much better

There was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend this

You guys sucks

Everything was good.

Unhelpful

I had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility

The staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!

Manager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.

Always a clean safe and pleasant experience with this branch.

Absolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space

This place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.

I’m happy with the service

If the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.

Thankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘

The customer service was excellent. The U-hall employee were extremely helpful and professional.

I had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.

Everyone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.

Busy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everything