I was in and out - it was awesome! Staff was great !
Craig CCustomer Reviews for U-Haul Moving & Storage of Waterbury
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Oooooo
CESAR LI was treated by well-mannered people throughout storage, and rentals. I really appreciate their respect for others.
EUGENE E | Overall ExperienceI was at this locations two days in a row. On day one, i was there to pick up a corporate rental. The employee helping was a hispanic man on his personal phone with some electric company trying to figure out something with their customer service. It was a personal call. He beckoned me over while on the phone and then tried to multi-task on the phone and helping me, which led to me standing there waiting for him to finish his conversation. Eventually, a female manager I believe came back in and helped me through my pickup. She was friendly and great. The second day, I went to purchase 60$ of boxes and tape. The same employee was there also on the phone with some electric company still trying to figure out his personal business with them. I stood in front of him for 5 minutes or so, until his coworkers came back in from doing something outside. One of them looked at me, then looked at the employee in the phone, rolled his eyes and motioned me over and rang me out quickly. I don't understand why this employee couldn't just go take a break and take this call?
THEODORE PThere’s mouse droppings all over my belongings and my couch has mold on it.
Jessica H | Overall ExperiencePerfect.
STEPHANIE P | First ImpressionsI wanted to get a one way truck and drop off in Hartford, I was told I would have 100 miles with that option. Before I signed my paperwork I was told I would only have 35 miles with the truck which wouldn't work for me. The guy at the front desk (rob I think) had a horrible attitude when he had to fix the issue because I was misquoted. He ended up arguing (yelling) threatening me before I left. Horrible experience. Everyone else there was helpful but that one guy should be fired. Unprofessional.
ASHLEY CThank you for the equipment I rented. All was in order and the service was on it .
MIGUEL Rearly check in after hours needs improvement
JAMES MThe young man that took the trailer off told me that the trailer was not put on correctly and I could have killed someone or myself and children that is not a good thing and I drove from FL to CT with the trailer not being properly installed onto my car.
ISRAE'A CHad a reservation for 7am online check in, when I got there and checked in with the app it gave me an error. I had to call and they told me the location never set a truck up for me and had to wait till 9am when they opened. Unacceptable service
JASON RI feel that it'll be a good idea if you tell your client that when they referred a friend next time they come to rent a haul truck they'll get a discount
FARES AI was told the van I rented had 1/2 a tank but it actually had 1/4... when I returned it I filled it to 3/4... just so you know.
DEBORAH LNice service
VARGAS OExplain more about how the process works
DALE GNext time make sure that the truck has gas in it before leaving
JOHN SEasy transaction, the truck was great. I would recommend it. It took a while to get them on the phone but it was worth it.
ISUIHOMARA CGreat costumer service. From all the staff that worked on 12/7/24.
DENISSE C | First Impressions5/5 stars! Carlos went above and beyond, helping two customers simultaneously. His multitasking skills are impressive! The dedication warrant recognition.
DENISSE C | First ImpressionsThe gas tank was not at a half tank. But I still put in enough gas to bring it to a half tank. All is good.
JOHN DThe entire experience was smooth
ROBERT BVery professional and very helpful
Albizu R | Overall ExperienceAll good 👍
HUGO VKeep up the good work
MAHLON RGracias
DAVID Sgood place to store my stuff thanks
Adriana C | Overall ExperienceKeep doing what your doing
Sheryl HPrice seemed high .
DAVID CRecommend to the customer to take a picture of the gas meter before leaving, as well as interior and exterior shots.
Kevin MExtraordinario servicio al cliente
APRIL RThe service was quick and efficient. The equipment (5 X 8 trailer) was in good condition and worked just as expected. I had to (unfortunately) schedule and cancel twice before and so wanted to mention that the iOS app and reservation system worked well for me. I am very appreciative that I was able to cancel (twice) exusting reservations without penalty.
Kenneth SMy belongings were covered in Vernon poop
rabia c | Overall ExperienceMatt's a good guy. Smooth, friendly and helpful. I appreciate him!
GREGORY DNeed to update services for the trucks some sound their going to break down and it's not fair that it's gas are empty
LUZ MThe price at the counter was not the same as when I reserved the truck. The reservation cost was $74 if I delivered it to a location in Danbury; however, when I got to the counter, the cost was actually $118!
JESSICA TLewis, was terrific employee and ecellent gentleman and help.
RONALD NHow about reduce all those fees. If the rental is $20 why am I paying over $60 in fees? Insane. Other than that, the guys were kind and the van was brand new.
BETTY IThe process was excellent and the employees were very helpful
RONALD BEquipment reservation app works ! Equipment was ready ! Everything worked (A/C in truck, windshield wipers, back door lock, etc) !
ALLAN BIt was a great experience to rent with you. I really like it! I don't have any complaints. Gracias
JACQUELIN REveryone was courteous and helpful. The installation took far less time than expected, and the work was well done.
Douglas WNothing. I was quoted a 60 minute wait time. Rep called me after 30 minutes to say the installation was done. Very satisfied all around.
Albert SAll of the workers were very helpful and prompt.
JOHN BMake sure the vehicle run correctly.
ONICA WGracias
GERMAN CExcelente
ALEX CNothing everything good very nice with costumer
German CND
ROBERT MMileage and gas were not accurate. The tire pressure light was also on
Alexandra MNada
OIS BNothing. It was great dealing there today.
Siegfried KN/C
TERRANCE TMatt was excellent both in customer service and installation. Only improvement would be a better waiting area inside. Currently, there is a sofa across from the restroom. A bonus would be an area to sit outside as well, but I know that's a lot to ask.
Carol CI've rented auto-transports several times from this location. The equipment always works without issue and the staff are always friendly and professional. I would like to also mention that one of your staff members from this location, Ashley, was a great help to me during my last rental. I was experiencing issues with my trailer harness and she not only allowed me the space and time to troubleshoot, but also offered up helpful troubleshooting suggestions that ultimately saved my whole weekend. Thank you U-Haul and a big thanks to Ashley for all her help!!!!
MARCOS OFast and friendly. Couldn't ask for any better service!
PAUL TNada
BRUCE HI've been charged twice. Tried calling 4 times to find out why. Put on hold 7 minutes then 4 minutes, etc. can't just leave people on hold for indiscriminate amounts of time without checking back or taking a message.
ELAINE MExcellent customer service
Ariel DQuick, professional installation. Customer service was top notch.
Scott SThe manager and Carlos where very helpful and very friendly thank you to both of you
Jean B | First ImpressionsKeep up the GREAT work Carlos. Thank you, again for everything!
MARY T | First ImpressionsHad rat dropping all over my boxes
BETSAIDA R | Overall ExperienceThe staff was beyond professional. Always friendly, helpful. Just over all a great place,staff location etc. Thank you
henky m | Overall ExperienceCarlos was great he helped us put the ramp into the storage area and that was really helpful and made our move smoother
Rosanne M | Online Move InVery secure and clean facility. Furniture was left for over a year and had no damage/dust at all. Great experience.
Jennifer W | Overall ExperienceBueno
mark s | First ImpressionsAll of their associates were very friendly and accommodating. Exceptional service and I'd recommend them always.
Ghenelle P | First ImpressionsI moved in online and did not find my room but Carlos was amazing he ensure I got the best service possible and walk me through the faclity.
Briana O | Online Move InNot looking forward to coming back to this storage unit. Inside the units looks like hotels from a stereotypical hotel in a third world country. Staff was friendly the hallways were cleaned. The walls inside the lockers need renovation.
Gerald M | Online Move InI am truly frustrated and disappointed with my experience at your storage facility. Everything was fine until I went to remove my items from the storage room because I was oblivious to the fact that your facility is infested with rodents. For the amount of money your customers paid you should have an exterminator on contract. There was mice droppings all over my storage room. On top of the boxes and underneath all over the floor. I had to step in it to get my stuff.Two and half dead mice on the floor. A half because one was missing a head. One of my boxes was eaten through. Once home I discovered nothing but mice droppings and a dead mouse in the box. I haven't gone through my other boxes yet but I cringe to think about what I will discover. It is disgusting. I had to throw things away because it is unsanitary. Your storage is unsanitary, disgusting and a health hazard. You are collecting people's money to but rat poison everywhere and that is not fixing the issue.
Nicole H | Overall ExperienceThe transition went well. Had a little trouble getting my lock on. However, I made success with it.
Shaketa D | First ImpressionsStaff was always helpful and very nice to me ! My storage unit fit everything i needed and it was not a hassle to move out as well. I recommend this storage unit to ALL !
BRYANA F | Overall ExperienceI would like to say thank you, and God bless
FRANCINE H | Overall ExperienceCarlos was very helpful in helping me choose a unit by showing me a few and help me visually understand the sizes of the units.
Maria G | First ImpressionsGreat people working when I went in, just so expensive and don’t really give deals.
brianna f | First ImpressionsVery good staff friendly n helpful
Ricardo c | First ImpressionsI am moving and it was very close to my home and very easy to access.
Jamika H | Online Move InBrittni, Steve, Ray and everyone else at this facility were professional, friendly and went above and beyond what was expected. ¡Gracias!
Valerie W | Overall ExperienceCarlos was extremely helpful and accommodating. I have owned many storage units before, and this was the most friendly and professional experience I have had thus far.
breyanna g | First ImpressionsStephen and Carlos were very professional and very attentive to my needs and I am grateful for their help.
ANNE W | Overall ExperienceCarlos was amazing to work with
Janire B | Overall ExperienceStaff was extremely helpful, and courteous.
richard B | Overall ExperienceCarlos was amazing!! he was helping me getting my storage and helping two other customers at the same time this the first uhaul representative that I notice is capable of multitask
Zenaida G | First ImpressionsThere is a big rat problem that needs to be more addressed. Those traps are not working. There is a terrible smell. The staff make this facility enjoyable.
Damiyah r | Overall ExperienceCost to much
kevin g | Overall ExperienceExcellent service provide by Anthony
JORGE A | First ImpressionsSteve was great quick and easy process.
MIGUEL Q | Online Move InThe warehouse itself is dirty as ever! The units are dirty and run down. No light. Hard to get your items in. No elevators. The employee who checked me in was friendly but didn't walk me to the unit or explain where it was. Very cumbersome to get my things in to the lower level. I would not recommend this facility and definitely wouldn't have rented here if I knew I wasn't on the street level.
Melanie S | First ImpressionsI have nothing bad to say. 1 thing
kiesha s | First ImpressionsI was very impressed by Carlos what a multitasker!!! He was helping me with the storage while helping another worker with a computer issue… very professional thanks
ANAIZ T | Overall ExperienceWe did not use the storage needed to cancel
luz m | Overall ExperienceDefinitely will come back if need I need storage, Carlos was amazing thank you!!
jaquana w | Overall ExperienceThank you for being very helpful & understanding!
rochelle m | Overall ExperienceUhaul keeps taking Mthly. Payment out of my Account and incurred o/d fee in my account. We had a frozen pipe burst in our Apt. in December, we had exhausted our savings for Uhaul trucks, storage, hotels, etc. So, to be paying after we closed our transactions and moved our stuffs out of Uhaul storage is traumatic to this customer who is financially stressed already! Unhappy Customer in Waterbury Patricia Chambers (203)565-0361
Patricia C | Overall ExperiencePlease fix the belts
Ivelisses T | Online Move InGood service I recommend it to everyone
Jose V | First ImpressionsGracias.
NWANDO R | Overall ExperienceVery nice staff
Antonio B | Online Move InFilled with mice found so much mouse s hit all over my stuff DISGUSTING
Ronnie R | Overall Experiencestaff was nice but unfortunately I was overcharged when I canceled my storage because one of them employees forgot to close out my storage account so I was charged $132 when I wasn't supposed to. And my other complaint was that is so infested with rats that my storage was completely full or rat feces and it was all over one of my rugs.
Brittany R | Overall ExperienceI rented at the Meriden store and I have to give my thanks and appreciation to the staff especially Carlos Thank you guys 😊
Andrea W | Overall ExperienceCarlos was very nice and he explained everything with patience. I would use again.
Joseph P | Overall ExperienceMucha mierda de (Raton) y mi furniture's estaba llena de ella por esa razon cancele el arendamiento y me fui para otro storage Mantengan un buen Pest control
Alexi S | Overall ExperienceCarlos was great. Answered all my questions, and did a great job helping me decide what storage space to rent. Thanks.
LUZ A | First ImpressionsI was attended by Carlos. He was amazing and extremely helpful! He made everything so much more easy than I thought.
Casey J | Overall ExperienceI had rat feces all over my furniture, storage containers. I was extremely upset that it stuck to my belongs and had to get rid of some of my items. The rate I was being charged monthly should not have included rat feces. The amount of feces that was on my belongings told that this storage facility is highly invested.
Shawn G | Overall ExperienceThe staff is amazing at this location Brittany,,Carlos and Steve are some of the nicest people I have ever met...will definitely be back
Stephen L | Overall ExperienceGracias por todo
Froylan M | Overall ExperienceI advised the representatives not to charge me the extra insurance fee as they said it was optional. However, they still charged me for it
krychelle g | Overall ExperienceCarlos is an asset to your company. Every encounter with him was always pleasant , professional and friendly.
lisa w | Overall ExperienceManager kept saying we were over do on our unit when March was free then he sent us a letter we owe $ when I have a letter when payment was due that's why I cleaned out my things early and ramp going out to dock was awefull you can't afford to fix this .. very poorly
John D | Overall ExperienceThe representative very helpful that’s what I call excellent excellent excellent customer service help me out a lot I appreciate that thank you very much
Thomas-Arletha E | First ImpressionsGreat service and affordable price, thanks Carlos, he made the process so smooth!
michelle c | First ImpressionsThe customer service was very friendly and cooperative they gave the closest thing they had so it was excellent Thank you for your time hope to see then again
bennet w | First ImpressionsVery friendly people and helpful. Carlos is great to deal with, very professional and pleasant, talked to him about my condition and he found me a room close to the entrance
Luis L | First ImpressionsThank you for doing over and beyond helping me with my storage/moving. Trucks are very clean. Wondering staff.
YOLANDA R | Overall ExperienceCarlos was very helpful during move in process.
Janire B | First ImpressionsI had spoke with the Carlos and the manager Brittni. They both understood my situation and at the end, I was very satisfied and happy. I will recommend my friends and family to have storage at the location.
Miguel C | Overall ExperienceStaff was great and very helpful! Always attentive and professional
George N | Overall ExperienceConveyer belt needs some fixing over turned every box I sent down it some of my clothes were ruined
GENEEN M | First Impressions