Customer Reviews for U-Haul Moving & Storage of Walker's Point

7,009 comentarios

1500 S 1st St   Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

(414) 383-7735

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(414) 383-7735

1500 S 1st St
Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Sabre the deliver driver was incredible

Nickie B. 
Rating:
5.0

Customer did not leave a comment.

Lloyd C. 
Rating:
1.0

Customer did not leave a comment.

Denesha H. 
Rating:
5.0

Keep up the friendly staff

J RUDI S. 
Rating:
3.0

The app we were told to use to check our van in/out was not working. When we dropped of the van, we had to be on hold with customer service for 45mins to make sure the van was marked as returned. Not impressed.

Matthew N. 
Rating:
3.0

Mouse dropping all over furniture. Homeless people sleeping in units

Justin G.  |  Overall Experience 
Rating:
4.0

They did not have enough people to cover the rush of customers that were in line at the peak time of rental check out, other than that I was pleased with the entire experience, friendly courteous, and knowledgeable staff both at pick up and drop off!!!

Delano T. 
Rating:
5.0

Customer did not leave a comment.

Zac W. 
Rating:
4.0

The truck's air conditioning didn't work.

Garry L. 
Rating:
3.0

Customer did not leave a comment.

Jennah C. 
Rating:
5.0

Ok, wow! The staff have really turned this location around. IT was awesome then sucked with the turnover. Now everyone was friendly and courteous! Thank you! People don't realize how stressful moving can be and to have a staff that has your back at the time of rental is wonderful!

Christopher W. 
Rating:
5.0

Had what I needed and easy in and out.

Robert H. 
Rating:
4.0

The emailed details regarding locker#, access code, etc should include building number. (I had to ask at the counter.)

Michael M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
4.0

Customer did not leave a comment.

Jeff M. 
Rating:
3.0

make sure your trucks get better cleaned, and try to remove some of the bad odors in your vehicles

Matias B. 
Rating:
2.0

This is not the staff employees fault. Like many other large corporate businesses they are understaffed and I believe that is there business model because where else are you going to go?

STEVE H. 
Rating:
5.0

There was a little soil in the trailer. We had tarps, no big deal.

James G. 
Rating:
3.0

UHaul charged us for 2 additional gallons of gas. UHaul didnt give us a full tank to start which it ALWAYS should so we know how much gas to put in to make it like we got it instead of somewhere below F but above 3/4 of a full tank. My husband filled it and was sure it was where it was at when we got it. Uhaul thought differently and charged us their rate. Be careful of UHaul taking advantage of this - WATCH YOUR GAS LEVEL...ask for a full tank would be my recommendation!!!

MATTHEW N. 
Rating:
3.0

Customer did not leave a comment.

margret J. 
Rating:
4.0

Customer did not leave a comment.

clarence l.  |  First Impressions 
Rating:
4.0

just dropped off truck in parking lot... they were extremely busy and had trucks lined up to be checked in.

KATHERINE N. 
Rating:
1.0

I Drove from Kenosha…to Milwaukee to Only find out that the location didn't Leave the keys in the lock box… I then had to take my entire family out at 6:00 am the next day to make the same drive… the 50.00 credit didn't cover the gas

Michael D. 
Rating:
5.0

We cannot say enough about the wonderful service we received from the many helpful employees we dealt with including Sierra, Kayla, Shaun, Tiffany ,and especially driver Margie. We would definitely recommend U Haul to anyone needing a storage solution. Thank you for all your help.

Richard and S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
4.0

Customer did not leave a comment.

DULCE V. 
Rating:
5.0

The only issue I had with this location was that it seemed like they were also a little short staffed. There were only two people on the lot taking truck returns and there was a line halfway around the block. The attendants were clearly stressed and frustrated, but still friendly and informative.

Eric Z. 
Rating:
5.0

Great experience overall. Pickup was easy, drop-off was simple and fast. Knowledgeable folks at this location to help answer any questions.

Muhammad S. 
Rating:
1.0

I was told I only had to worry about the rental fee and a variable fee per mile driven, but instead I received 2 additional $30+ fuel fees. When I tried to resolve this issue via online chat on the UHaul website, the employee I was having a conversation with cut off the conversion and left me without a resolution. Terrible customer service all around.

Matt S. 
Rating:
5.0

For after-hours return, there should be an option if you don't scan the barcode to check. I dropped my keys in the slot but I didn't have any closure on the situation because I didn't scan the barcode

Lance S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany A.  |  First Impressions 
Rating:
3.0

I had mouse dropping in all my furniture. Inside the storage locker floor. Found a dead mouse on the locker floor as well.

JUSTIN G.  |  Overall Experience 
Rating:
5.0

Thank You for the service, and easy to rental.

Mayra S. 
Rating:
2.0

Don't overbook.

Ryan H. 
Rating:
1.0

Customer did not leave a comment.

margret J. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
3.0

Customer did not leave a comment.

CARRIE W. 
Rating:
1.0

The storage has roaches. I understand people comes from different walls of life. The size honestly says to me that they've been here for awhile.

Ashuanti E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
4.0

The wait time to talk to a representative was awful. I was in Milwaukee trying to get a location drop off and it said it would be an hour hold. Then we got disconnected. I called another number was on hold for 15 min. The customer service representative was absolutely wonderful! Just wish there was not such long wait times and more wonderful employees to answer the calls.

Crystal H. 
Rating:
3.0

I could NEVER got through via phone to this specific location. Was always transferred to the main U-Haul operator. I had a specific question I needed to ask that location. So I gave up trying. When I was there picking up my vehicle and no one other customers were at the location I called just to see if they would pick up. Again, went to main U-Haul customer. Not sure why they even post the phone number for this location. Also, when checking in it was not a very friendly experience. The workers were not very friendly. This location was not busy. Felt just like a number in line.

Thomas B. 
Rating:
1.0

Took me nearly 3 weeks and multiple times contacting Uhaul support to get my account closed out after moving out of the unit. Customer service was beyond poor and made what was a relatively easy and smooth experience very frustrating. I would not recommend doing business with this location to anyone. Also the move out date is marked at 7/28/22 but I actually moved out on 7/11/22.

Mitchell E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra O.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Genises G. 
Rating:
5.0

Customer did not leave a comment.

eloy s.  |  Overall Experience 
Rating:
5.0

Return all does not work and your help line I waited on hold for 30 min and got hung up on

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Hyechong M. 
Rating:
3.0

No one wants to be at a uhaul…for the most part. But to get an attitude or no emotion or eye contact at all from the staff is just plain wild. We were disappointed in the experience.

Julie O. 
Rating:
4.0

Customer did not leave a comment.

Cecilio M. 
Rating:
5.0

Customer did not leave a comment.

marybelle G. 
Rating:
5.0

Nice friendly staff

Max G. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Amanda E. 
Rating:
5.0

First time to rent a trailer & the representative helped me and showed me everything and it was very hot & sunny. Thank you

Shehab R. 
Rating:
4.0

Customer did not leave a comment.

dennis O. 
Rating:
1.0

Customer did not leave a comment.

Lois M. 
Rating:
5.0

Customer did not leave a comment.

Abdul N. 
Rating:
3.0

Make your parking lot easier to navigate and don't block the entrances and exits with the trucks if you're still going to rent out equipment

Faith F. 
Rating:
2.0

The lock did not unlock - had to get assistance. Lucky that someone was there. We received the uhaul with little gas and the cab smelled awful. Overall, not pleased with the presentation. The truck worked to move my items, but the check engine light also came on during the trip.

Josue B. 
Rating:
5.0

Excellent front office people. Great return people. Excellent all around.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Cindy O. 
Rating:
4.0

Customer did not leave a comment.

roberto R. 
Rating:
3.0

Customer did not leave a comment.

Connor S. 
Rating:
5.0

Place of pick up was nice and people were very helpful. But the truck itself is horrible. Worst seats they can have can barely adjust them, radio sounds terrible there's no USB port to listen to your phone or even charge it. Mirror are adjusted manually. There's no way you can see the car you're towing while on the run. No cruise control? Really for a truck you use to cross the country there's no cruise control.

Juan Carlos S. 
Rating:
5.0

Great customer service

Audrey G. 
Rating:
5.0

Customer did not leave a comment.

Ana E. 
Rating:
5.0

Customer did not leave a comment.

JOSE H. 
Rating:
1.0

The van was covered in human pee. They did not warn the drop off location about our experience which meant they were very confused as to why we were mad. It was not fun. There is no way we should have been given that truck covered in urine, honestly I'm not sure I'll use uhaul again, certainly not that location.

Victoria S. 
Rating:
5.0

Keep up the good work!

Bernard S. 
Rating:
1.0

I ordered a ubox for self-delivery. The uhaul computer system wouldn't allow the the store to dispatch the ubox so I had to pay $45 to rent a truck, load all of my stuff, bring it to uhaul, then cross load it into the ubox. Had to pay for the truck and also load my stuff twice in 100% humidity. Finally, the store said that it wasn't their fault so they weren't able to do anything to make this right for me. Very unhappy and terrible experience.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

According to my banking account i was charged twice...once at pickup and again at drop off

Jill C. 
Rating:
2.0

This whole ordeal was a mess, and I'll likely never go with UHaul again.

Maxwell F. 
Rating:
5.0

Poor service. I went outside twice to find the truck, 3 people were at the desk, nobody wanted to show the truck to me. I was rented a truck with a broken windshield, a check engine light on, and the receipt they gave me showed a tank 3/4 full when it only had 5/16 full showing in the vehicle. When the truck first started, it seemed like it was burning oil.

Timothy W. 
Rating:
1.0

Customer did not leave a comment.

Lauren P. 
Rating:
5.0

Keep up the good customer service and cleanliness.

Michael T. 
Rating:
5.0

None I can think of. Everything went smoothly

James R. 
Rating:
4.0

Why do you charge 33 dollars for not even a quarter of a tank of gas. Ridiculous

Takayla H. 
Rating:
4.0

Customer did not leave a comment.

Donna L.  |  Online Move In 
Rating:
3.0

Clean out trucks, etc. the cup holders were sticky as were the handles to close the passenger doors. Truck also did not have a 1/4 tank of gas. I had to put gas in it just to get to my first destination. Very dissatisfied

Christine D. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
5.0

Customer did not leave a comment.

John Paul Charle M. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Antonio J. 
Rating:
5.0

Customer did not leave a comment.

PRECIOUS S. 
Rating:
3.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Guys were super nice and made it easy to rent felt like I've known them my whole life great work environment

Cedric R. 
Rating:
3.0

I requested a callback from the manager days ago. I havent received an email or phone call pertaining to my rental. ill stick with the usual uhaul store I go to. Will not return back to this one.

NICOLE K. 
Rating:
2.0

The drivers side door seal was bad seat and inside door was wet from recent rain fall The fuel gauge was broken would not show true level Papers were left in vehicle from last renters

Anthony B. 
Rating:
1.0

The teller was very rude with an actitud for no reason. I am still trying to figure out why he was so angry. I got all the requirements and I rented from this location before. This was a young guy that I had never seen before with a gangster actitud, I don't know why he was looking for a reason not to rent and why he was so mad at me. I keep quiet and let him talk all the crap because i really need the truck. I'm a latino and I was confused about what was going on, for a minute I thought he was racist. I won't rent from this place again as long as this guy works there.

Jose F. 
Rating:
3.0

Customer did not leave a comment.

Taylor T. 
Rating:
5.0

Customer did not leave a comment.

Corinne B. 
Rating:
5.0

Customer did not leave a comment.

Samantha M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa C. 
Rating:
1.0

My mattress pad and clothing were eaten by rats in the storage unit. Only there 35 days. Gross. How can I get compensated for my loss?

jennifer D. 
Rating:
3.0

The loaders did not use the furniture pads and a chair was damaged because of it. There was also confusion on the delivery day of which location the containers were at, so the loaders were late from getting the run-around (or so they told me).

Lauren S. 
Rating:
5.0

Customer did not leave a comment.

Adrian M. 
Rating:
5.0

Customer did not leave a comment.

cyrstle l.  |  Overall Experience 
Rating:
4.0

I still have not received receipt or final amount about to call my card to see how much I actually was charged. They said it would be sent to my email. Not.

MALINDA G. 
Rating:
4.0

Customer did not leave a comment.

Kim S. 
Rating:
4.0

Customer did not leave a comment.

Tyrone H. 
Rating:
5.0

Good treatment and fast thank I liked it

jose G. 
Rating:
1.0

Sat for almost 15 minutes before someone even acknowledged that I was there. Didnt refund equipment that was not given to me, despite saying they would.

Shawn A. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

Valentin M. 
Rating:
5.0

Customer did not leave a comment.

Edwin Jose L. 
Rating:
5.0

I was charged for the month of July and then incurred an overdraft fee due to the pick up person being on vacation. If picked up timely I would not have incurred the fee for July. The auto payment is an issue.

Jennifer L. 
Rating:
1.0

Gave us a storage unit with someone else’s locked things in it.

Marissa K.  |  Overall Experience 
Rating:
5.0

Friendly service

Cindy L. 
Rating:
5.0

Muy bien service gracias

Carmen M.  |  Overall Experience 
Rating:
2.0

Despite clearly listed hours of operation, this location closed and locked their doors early. I arrived roughly 20 minutes before their listed closing time and waited for assistance in turning in the rental truck at their prescribed drop off location. After sitting there for almost 10 minutes, I watched employees start to leave. I decided to go inside but their doors were locked and I was instructed to use the app for after hours turn in despite still being before 7PM. The app took a few tries before finally working for me, but there were others that showed up shortly after me that gave up and just left the keys in the drop box, likely adding the $20 surcharge to their return.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Corinne B. 
Rating:
5.0

Nice clean facility

Michael W.  |  Overall Experience 
Rating:
5.0

The person that helped me was very patient, helpful and nice to work with (Monday, June 27, 5:30pm)

GREGORY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ella V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kyle F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mary H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

LATOYA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIVIAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONTE M.  |  Overall Experience 
Rating:
5.0

Thank you for sharing your room at the time of need.

vivla g.  |  Overall Experience 
Rating:
4.0

All employees were helpful and friendly. The only problem I had was you have no access to your storage after 10 p.m., which I found a bit inconvenient. Over all good service. Clean facility.

Ashley C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NICOLE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corinne B.  |  Online Move In 
Rating:
1.0

First, our designated building had no carts for us to use. Second, The staff gave me a unit that already had a lock placed on it. I called for help, waited 20 mins, but was on a tight schedule so went to start moving things in. They left because “no one was there” - we called them to come back and remove the lock, while we waited we everything into that unit. When they finally arrived, they said they couldnt help me. She gave me the wrong unit and I needed to move everything to a new unit and n a completely different building. This not only made the already stressful moving experience more stressful, but it wasted about 2 hours of our time and energy because of the staff error and lack of attention to the issue when it occurred. For the trouble of moving everything a SECOND time, they said they would give me a free month of rent and we agreed. When I went to verify the free month they said they will actually only give me 20% off, but couldn’t verify that this actually happened. Overall, very poor service and attention to detail. I can’t confirm if I have actually received anything back for the issues but I wanted to communicate to this to hopefully avoid this issue for anyone else. After already moving into a unit, it is unacceptable to make someone move again. The issue should have been caught and remedied immediately, hopefully it will for future patrons! After I move out I will likely not recommend this to anyone else

Heather M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Marybel c.  |  Overall Experience 
Rating:
5.0

Good Customer Service Great Team Work 💯 Fast service with finding unit , signing up nd seeing unit

Marlo A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather G.  |  Overall Experience 
Rating:
5.0

Loved the experience. I was able to go at any time, and the service was great.

Jesica A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA H.  |  First Impressions 
Rating:
3.0

The only concern was evidence of mice in the storage unit; that said there were traps in unit to eliminate them.

Thomas F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAUN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROXANNE R.  |  First Impressions 
Rating:
5.0

Friendly staff very helpful thank you

Antonio A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carmen M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAYLEN M.  |  First Impressions 
Rating:
3.0

Only thing I had problems with was dropping off and I tried calling the 800 number nobody would assist me I waited and waited I just left the keys in the dropbox

YAMAIRA G.  |  First Impressions 
Rating:
5.0

Helpful and friendly personnel! I felt comfortable.

Brian W.  |  First Impressions 
Rating:
5.0

Staff was very knowledgeable and helpful.

FRANK F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler D.  |  Overall Experience 
Rating:
3.0

Filled out information on website than when getting there I had to do it all over. They didn't have the unit I requested. The unit first given was a corner unit in a triangle shape. Went back and asked for another one and checking my account I was going to be charged for 2 unit.

Sharon N.  |  First Impressions 
Rating:
1.0

Employee yelled at me about not directing me to park in right location

ALEJANDRO A.  |  Overall Experience 
Rating:
2.0

Gave truck no working blades

Heather G.  |  First Impressions 
Rating:
5.0

Great attitude

TYWON R.  |  First Impressions 
Rating:
5.0

I will forever do business with the S. 1st St location in Milwaukee, WI. The staff there are always so helpful!

SIEDA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan t.  |  Overall Experience 
Rating:
4.0

Getting a hold of the store was not successful

Amanda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee M.  |  Overall Experience 
Rating:
4.0

My only issue was difficulty with online site. It kept saying there was an error on their side and they were working on it.

Linda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

verna e.  |  Overall Experience 
Rating:
3.0

Employees seemed to park their cars inside blocking me to being able to have choice. It is what it is.

Dillon V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

ASTRID B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natalie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Danielle B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Ryan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy D.  |  First Impressions 
Rating:
5.0

The facility didn’t seem to be very clean. We visited our storage unit several times within two weeks and the same garbage that was laying there when we got there was still laying there outside the storage facility when we left. Also at the doorway there seemed to be an accumulation of a lot of garbage people might’ve just left there. My husband said the bathrooms were disgusting. I never visited them

DAVID M.  |  Overall Experience 
Rating:
5.0

Awesome Awesome

Karen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marelis m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEATRICE H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Careena B.  |  Overall Experience 
Rating:
3.0

The storage Drop off area was full of garbage (food) items people leaving things behind. My husband said the bathroom was disgusting. I opted not to use bathroom.

DAVID M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

destinie g.  |  First Impressions 
Rating:
2.0

I've rented from Uhaul for every single move. This was the first year that I experienced such poor customer service. From the truck I had requested not being available day of (and the staff struggling to think of a solution for over half an hour) to my storage room move out not being processed for over a month. I was sent emails and mail threatening to put a lien on property in the storage unit despite moving out on the 11th of November. I tried calling the Walker's Point location multiple times and was always redirected to the Corporate number. Customer service reps for Corporate sent the Walker's Point location emails to tell them to get in contact with me, but they never did. Finally, I got a final bill yesterday reflecting my move out within the free month, no mention of late fees or anything. I assume it is because the staff finally took the time to actually go to my unit and see that it was cleaned out and empty. I will not be using Uhaul in Milwaukee for future moves. The only good thing you have going for you is being cheaper, but I would gladly pay more money to avoid the headaches I experienced this time around.

Madeline O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardo L.  |  Overall Experience 
Rating:
5.0

Thank you for he move!

CHAD S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natalie T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vernon J.  |  Overall Experience 
Rating:
2.0

Staff is very unprofessional. Don’t talk to your customers like they are your friends. Be compassionate when someone presents a problem to you, instead of acting annoyed that you have to follow up, respond to customers emails in a timely manner, allow customers to call the actual store itself if they need support. Found a roach on my belongings (how often are you exterminating?) Also, was charged for the month of December even thought my belongings were removed before the end of November. Spoke to the manager who said he would take care of it, still waiting for my refund…Just overall a ghetto experience. Would NEVER recommend anyone to this facility, nor will I be returning.

PRISCILLA R.  |  Overall Experience 
Rating:
5.0

everyone was awesome, and was very easy to do, thanks

Karen L.  |  First Impressions 
Rating:
3.0

It was overall ok... At the beginning the staff made a lot of mistakes with the account and personal information but after several tries, it was fixed. Also, the bathrooms at the storage were always dirty and the drop off area. Everything else was ok.

Gina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devonia H.  |  Overall Experience 
Rating:
3.0

I ask your staff member if I can use the bathroom and told me that the bathroom floor was still wet, I had to hold it til I got home.

Leslie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura k.  |  First Impressions 
Rating:
3.0

Getting the truck was fine, but the storeage location was a problem. 1st they rented me a store that was already rented. I didn’t find out til we were there with a truck full and couldn’t unload. Then they switched the rooms but I had to get a smaller room. From 10x15 to 10x10. Then I go with 2nd load and the card doesn’t work on it’s after hours so I had to keep the truck overnight for another night to have the card fixed so I can get into unload the truck. More fees for me. And 3 nights to move what should have been 4 hours.

Nicole W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda R.  |  Overall Experience 
Rating:
1.0

We walked in everyone was sitting on there phones we were told to don't walk on there floor cause they just mopped I asked were the unit was located the man said around the corner I asked how do I assess the unit they said well I forgot to give you a key card the customer service was horrible we will not recommend or consider ever going back

Jessica R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawn n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cinnamon A.  |  Overall Experience 
Rating:
2.0

i turned in my storage unit due to how rude and ghetto your employee was who answered my call.

SUSANA H.  |  Overall Experience 
Rating:
3.0

Mal mantenimiento.. muy sucio

Moraima M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Monique A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ASTRID B.  |  First Impressions 
Rating:
5.0

Allow access to personal property 24hrs 6 days a week

MONTREALE R.  |  Overall Experience 
Rating:
3.0

I was disappointed when I couldn't get into my locker before 10pm when the sign said that the storage area was closed at 10pm

barbara r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles L.  |  Overall Experience 
Rating:
2.0

I had to upgrade my original reservation to a larger unit to store my belongings. When I got to my larger unit, there was a massive pillar in it which takes up a great deal of space that I needed. I didn't have the time or energy to go back and change units AGAIN as I was on a time limit to get things done. So I'm rather displeased that I have a huge pillar taking up the space I needed for storage.

Alana M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NARCISA V.  |  Overall Experience 
Rating:
4.0

Need to get rid of the rodents (Rats)

Robert H.  |  Overall Experience 
Rating:
2.0

My storage units got wet due to rain. Still haven’t heard back from the manager before I left the state. My furniture was damaged due to 2 out of 3 of my storage units being wet in August after the rain. Filed a insurance claim with RepWest and the claim was closed due to no response from Joey. I would love to have furniture in my new home. My couches were ruined, my television, washer and dryer.

ELEXION S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dynasty P.  |  First Impressions 
Rating: