Servicio amableCindy L.
Customer Reviews for U-Haul Moving & Storage of Walker's Point
Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Muy bien service graciasCarmen M. | Overall Experience
Despite clearly listed hours of operation, this location closed and locked their doors early. I arrived roughly 20 minutes before their listed closing time and waited for assistance in turning in the rental truck at their prescribed drop off location. After sitting there for almost 10 minutes, I watched employees start to leave. I decided to go inside but their doors were locked and I was instructed to use the app for after hours turn in despite still being before 7PM. The app took a few tries before finally working for me, but there were others that showed up shortly after me that gave up and just left the keys in the drop box, likely adding the $20 surcharge to their return.Kyle B.
El cliente no dejó un comentario.Corinne B.
Nice clean facilityMichael W. | Overall Experience
Nothing at this time thank you.Maria H.
I prefer this location for local moves, and appreciate the ease of the after hours pickup system. The only issue I had was that some of the equipment I requested to rent was missing even thought my confirmation said it would be in the back of the truck, and since I was picking up after hours there was nothing I could really do about it.Elizabeth H.
Truck broke down, police had to tow it because it was blocking traffic and uhaul was taking over 5 hours to pick up the truckAmiah P.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Grabiel D.
The person that helped me was very patient, helpful and nice to work with (Monday, June 27, 5:30pm)GREGORY L. | First Impressions
El cliente no dejó un comentario.Ella V. | First Impressions
I reserved a truck for two different days to haul the equipment we need for a camp we put on for foster care kids. We have done the same thing for the last 15 years. Our first rental, U-haul contacted us prior to pick up to tell us they didn't have the truck we reserved. They gave us a truck and two trailers to replace the reserved truck. They forgot the the cable connecting their truck to their trailer so the trailer had no brake lights for the hour long drive. Our second rental, they had the truck and we asked that the driver's credit card not be used for payment and we would pay at drop off with our corporate card. The employees said they had already run the charge and were less than helpful when we dropped off the extra trailer we had been given to compensate for the missing truck the week before. They also did not give us a receipt when we dropped off the truck. We will be looking for other providers for our moving needs in the future.John B.
A+ service. Keep doing what you do!Richard J.
El cliente no dejó un comentario.Jason B. | Online Move In
El cliente no dejó un comentario.Kyle F. | Online Move In
You guys were awesome! I wish the rest of my experience was handled by you and I wouldn't have such a bad taste in my mouth about uhaul in general.JACQUELINE L.
The person who helped me was hilarious which is always helpful on moving dayEmily S.
El cliente no dejó un comentario.Christopher K.
Everything worked out well!Derrick S.
Customer service was laughable. Given the rig on an empty tank. Attempted an only online checkin/checkout, app did not work. Unsatisfactory.Jesse J.
El cliente no dejó un comentario.Laura K.
El cliente no dejó un comentario.Devesh M.
Customer service is very poor and bad. however automated process is excellentanil M.
Expect the trucks after people use them so you don't ripe people off saying they didn't put gas in a truck they didHector D.
You guys did greatkevin R.
When we first got there, the key to our truck was nowhere to be found and the employees seemed at a loss at know what to do. I finally asked what the next step would be, so they got a different truck. That took about twenty minutes to figure out. Otherwise things were fine.srisa R.
El cliente no dejó un comentario.Naida R.
My experience with U Haul overall has been a complete headache. I've moved from one state to the other and my containers arrived 2/3 days after the guaranteed date. Then it took Uhaul an additional 4 days to deliver to my house and then it took another 3 days for them to pick up the containers after they delivered them. Note that they had NO problem taking their money out ON TIME. Super frustrating overall!!Dominique T.
Agent was very friendly and helpful. Quick transaction.KEITH B.
I turned in the 15 ft. truck and car dolly and furniture dolly. The office personnel were fine. Ten min later, I was phoned by UHaul and the woman told me that I returned the truck and accessories to the wrong location. I did not appreciate this call. She was not rude. I was told that I should phone UHaul when I reached Milwaukee, WI to determine where I should return it. The previous night, I attempted to return it at 17th & Center Street (closed) and 233 W. Center St. (closed) and 505 W. Capitol Drive (closed). I phoned the latter location in the morning, and was told that I could not return the truck there, even though it was the nearest location. I was told to return it to 1500 S. First Street, so I did this.PeterW P.
El cliente no dejó un comentario.Rubina K.
El cliente no dejó un comentario.Kidany B.
El cliente no dejó un comentario.Mary H. | First Impressions
El cliente no dejó un comentario.LATOYA C. | First Impressions
El cliente no dejó un comentario.VIVIAN H. | First Impressions
Keep up the good work!Bernard S.
I would make sure the trailer doesn't detach. My trailer detached as soon as I left and I made a stop. The gentleman helped me right away but I was nervous the whole time I was driving away.Lorena Z.
App experience was confusing by telling me to head to the back of the lot when my van was at the very front, I got lost and had to ask an attendant for help, it would have been really rough if I had picked up after hours haha. Also please allow attaching pictures from camera roll instead of only allowing to take pictures Otherwise all was great.Kaleb C.
El cliente no dejó un comentario.Matt V.
El cliente no dejó un comentario.ADAM C.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.Elizabeth O. | Overall Experience
The young lady at the counter did not explain anything and she rushed through everything and then on top of that I was told that someone would come out to help me but I waited over half an hour in the pouring rain and nothing so I had to walk all the way to other side in pouring rain because trailer had more trailers in front of it. As I walk to office the young lady lady drove pass my laughing at me because I was soaked, this is unprofessional and on top of that I was over charged. Never again ill use uhaul.steven V.
Good serviceiris L.
El cliente no dejó un comentario.Jonathan R.
El cliente no dejó un comentario.DONTE M. | Overall Experience
Thank you for sharing your room at the time of need.vivla g. | Overall Experience
They are very slow in processing a return of truckjennifer G.
El cliente no dejó un comentario.Deborah D.
El cliente no dejó un comentario.Jake H.
The location isn't bad once I get there but your website is terrible to work with. I rent 2 to 3 times a year just to move patio furniture in and out of storage and buy lumber and I dread the process of going to the Uhaul website every timeandy L.
The gentleman at the desk (he ended up checking in my return as well) was helpful, knowledgeable, quick- and very personable!Cody K.
El cliente no dejó un comentario.Peyton M.
El cliente no dejó un comentario.Geraldo M.
El cliente no dejó un comentario.Jalen I.
El cliente no dejó un comentario.Alex M.
Large store with lots of inventory. Staff were helpful.Loren S.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.Besaida C.
El cliente no dejó un comentario.Kristina H.
El cliente no dejó un comentario.Phil D.
El cliente no dejó un comentario.Brian S.
Everything was good but I find out that I was double charge 😕Daniel R.
Awful service. I got charged $60 for a furniture dolly that I never received and now have to pay for the â€˜missing' equipment. Drove the truck 12 miles total and got charged $67 for gas fees. Absolutely ridiculous and never going back again. Word of mouth goes a long way for poor service and dishonest charges. Would not recommend the Walkers Point location to anyone.Timothy J.
Was terrible arrived on time they said my storage was I reserved was rented out and that I hat to get my truck off premises and find different rental placePhillip B.
I paid for furniture pads but never got anyRyan K.
Great customer service! Very friendly and helpful.Kayla G.
El cliente no dejó un comentario.Kasde K.
the phone system is terrible. the staff left a lock on the back of the truck. i tried calling and was told a customer rep would get to me. i drove all the way back to the site while on hold to walk in to 3 people doing nothing. fix your phone service. this was a big waste of my time and frustrating because clearly no one was "busy helping other custormers"Brook P.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.Kimberly V.
El cliente no dejó un comentario.Debbie L.
No gas in truck wrong number someone's else's no gas where my discountTerrence P.
El cliente no dejó un comentario.ARMANDO O.
El cliente no dejó un comentario.Barry Z.
I thought the inventory of moving supplies were adequate and the selection, cleanliness, and operations of the trucks were fine, however, the customer service and interaction were poor. I made my reservations online which was fast and simple. Prior to the move, I stopped by the facility to purchase moving supplies and the front desk didn't seem to be managed by anyone. No one was around to ask questions or to ring up my purchases until I checked an office/break room area asking for help. When I went to pick up my vehicle, the person waiting on me was neither friendly nor helpful. Once I was assigned the truck, I was told that I had to find it somewhere in the lot. The only positive interaction was the ease of returning the truck. I just had to wait in the equipment return line behind one customer and was instructed to turn the truck off and I would be emailed a receipt. I strongly suggest management addresses the poor customer service at this location because from my recent experience, if not for the decent availability of trucks, the overall experience/service would have been â€œpoorâ€ instead of â€œbelow average.â€ The bright side of the experience was the part not directly managed by UHaul who just facilitated the payment. I needed moving help and thru the website was able to select and use Motivated to Move LLC â€" they were excellent. Called to confirm a week before the move, showed up on time, and completed the pick up, move and unload if my daughter's one bedroom apartment to a non-UHaul â€œpodâ€ facility for cross-country transport. I had a need to use 2 â€œpodsâ€ or â€œcubesâ€ and coordinate transport from Milwaukee, WI to NJ. After seeing the poor quality of the wooden UHaul cubes (resembled a poorly constructed wooden shed), I opted for the higher quality metal U-Pack Relo Cubes operated by ABF. Additionally, the U-Pack/ABF Customer Service both on the phone and in person were excellent.Vince B.
Manager was very racist. Talked to me very rudely but was super nice to non African American customers when asked to contact his manager or corporate was told to do it myself he didn't have time after refusing me my rental twiceJazmin H.
El cliente no dejó un comentario.MICHAEL S.
The van smelled like cigarettes. Had a little trouble with odometer reading. Otherwise good experience.Jeff K.
The rental was very nice. The initial service rep was very nice. The return process was not acceptable. Three employees standing by a car talking while I waited for direction to return van. I was told that I would get an email receipt and I have only received a credit card charge for about $18 more than I was expecting: I have not received a receipt yet and have called the site for explanation.James P.
First time renter. Not happy with the person who helped me on the phone. Didn't tell me about all the steps I still needed to complete after the I placed the order. Also the locker was only half height which was not told to me. I didn't have enough space. A lot of wasted timekristian F.
The person checking me in gave incorrect information on the Uhaul insurance plan - he said that there was 3k in coverage for the policy, it's actually about 60k(I believe)Kate C.
El cliente no dejó un comentario.Alan Z.
You guys changed equipment locations on me. I was going to have to drive 25 miles to another location. You have a very bad customer service philosophy. I will not recommend your companyThomas H.
El cliente no dejó un comentario.Benjamin B.
El cliente no dejó un comentario.Darlene P.
Great experience except we should have received a month free storage. Was told this location doesn't participate in this promotion. Why? Houng to get next month free since its only a week.jennifer D.
Guy checking me in was pretty rude.Brian W.
El cliente no dejó un comentario.Dane M.
Very cleanDonald K.
El cliente no dejó un comentario.MARK L.
El cliente no dejó un comentario.Robin K.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Adam D.
I was charged twice from my account.. And no one called me are explained to me why I was charged extra..🤬🤬Louis W.
El cliente no dejó un comentario.Molly C.
Mileage cost could be cheaper like the rental is.Santos B.
Truck needs adjustable side mirrors with controls inside the vehicle.Jeffrey S.
El cliente no dejó un comentario.Samuel G.
The tire air pressure light was on. Made me nervous but nothing bad happened.Jerry C.
El cliente no dejó un comentario.Brooke T.
El cliente no dejó un comentario.Brad G.
El cliente no dejó un comentario.Dennis S.
Furniture pads were not present. Truck had less fuel than claimed. Truck was parked close enough to another as to be impossible to open front doors.Adam A.
El cliente no dejó un comentario.MICHAEL B.
Customer service was sub par, the employee who attended to me when starting the rental process was visibly annoyed at having to help a customer, up to and including making sarcastic comments about the way I requested to rent a motorcycle trailer, rolling her eyes in distain at my phone number, and a general lack of professionalism (arguing with a CO worker in front of customers regarding her unnecessary comments), upon checking equipment out the trailer had it's right rear light out, and the gate was bent to the point the latch pin had to be beaten in place, upon return I had to unhook and park the trailer for the yard guy who was obviously over worked and under staffed, entire rental process was frustrating,Jack B.
El cliente no dejó un comentario.Steven A.
Fix the sun viser, and use some oder control in yhe cabStephen B.
El cliente no dejó un comentario.Nancy P.
El cliente no dejó un comentario.Saul S.
All employees were helpful and friendly. The only problem I had was you have no access to your storage after 10 p.m., which I found a bit inconvenient. Over all good service. Clean facility.Ashley C. | Overall Experience
El cliente no dejó un comentario.NICOLE A. | Overall Experience
El cliente no dejó un comentario.Corinne B. | Online Move In
First, our designated building had no carts for us to use. Second, The staff gave me a unit that already had a lock placed on it. I called for help, waited 20 mins, but was on a tight schedule so went to start moving things in. They left because "no one was there" - we called them to come back and remove the lock, while we waited we everything into that unit. When they finally arrived, they said they couldnt help me. She gave me the wrong unit and I needed to move everything to a new unit and n a completely different building. This not only made the already stressful moving experience more stressful, but it wasted about 2 hours of our time and energy because of the staff error and lack of attention to the issue when it occurred. For the trouble of moving everything a SECOND time, they said they would give me a free month of rent and we agreed. When I went to verify the free month they said they will actually only give me 20% off, but couldn't verify that this actually happened. Overall, very poor service and attention to detail. I can't confirm if I have actually received anything back for the issues but I wanted to communicate to this to hopefully avoid this issue for anyone else. After already moving into a unit, it is unacceptable to make someone move again. The issue should have been caught and remedied immediately, hopefully it will for future patrons! After I move out I will likely not recommend this to anyone elseHeather M. | First Impressions
El cliente no dejó un comentario.Paul G. | Overall Experience
El cliente no dejó un comentario.Marybel c. | Overall Experience
Good Customer Service Great Team Work 💯 Fast service with finding unit , signing up nd seeing unitMarlo A. | First Impressions
El cliente no dejó un comentario.Heather G. | Overall Experience
Loved the experience. I was able to go at any time, and the service was great.Jesica A. | Overall Experience
El cliente no dejó un comentario.VICTORIA H. | First Impressions
The only concern was evidence of mice in the storage unit; that said there were traps in unit to eliminate them.Thomas F. | Overall Experience
El cliente no dejó un comentario.Maria C. | Overall Experience
El cliente no dejó un comentario.SHAUN H. | First Impressions
El cliente no dejó un comentario.Ruth W. | First Impressions
El cliente no dejó un comentario.ROXANNE R. | First Impressions
Friendly staff very helpful thank youAntonio A. | Online Move In
El cliente no dejó un comentario.Carmen M. | First Impressions
El cliente no dejó un comentario.JAYLEN M. | First Impressions
Only thing I had problems with was dropping off and I tried calling the 800 number nobody would assist me I waited and waited I just left the keys in the dropboxYAMAIRA G. | First Impressions
Helpful and friendly personnel! I felt comfortable.Brian W. | First Impressions
Staff was very knowledgeable and helpful.FRANK F. | First Impressions
El cliente no dejó un comentario.Tyler D. | Overall Experience
Filled out information on website than when getting there I had to do it all over. They didn't have the unit I requested. The unit first given was a corner unit in a triangle shape. Went back and asked for another one and checking my account I was going to be charged for 2 unit.Sharon N. | First Impressions
Employee yelled at me about not directing me to park in right locationALEJANDRO A. | Overall Experience
Gave truck no working bladesHeather G. | First Impressions
Great attitudeTYWON R. | First Impressions
I will forever do business with the S. 1st St location in Milwaukee, WI. The staff there are always so helpful!SIEDA W. | Overall Experience
El cliente no dejó un comentario.susan t. | Overall Experience
Getting a hold of the store was not successfulAmanda P. | Overall Experience
El cliente no dejó un comentario.Renee M. | Overall Experience
My only issue was difficulty with online site. It kept saying there was an error on their side and they were working on it.Linda T. | First Impressions
El cliente no dejó un comentario.verna e. | Overall Experience
Employees seemed to park their cars inside blocking me to being able to have choice. It is what it is.Dillon V. | Overall Experience
El cliente no dejó un comentario.Danielle S. | Online Move In
El cliente no dejó un comentario.ASTRID B. | Overall Experience
El cliente no dejó un comentario.Natalie T. | Overall Experience
El cliente no dejó un comentario.Mark L. | Online Move In
El cliente no dejó un comentario.Danielle B. | Online Move In
El cliente no dejó un comentario.Mark L. | Online Move In
El cliente no dejó un comentario.Ryan D. | Overall Experience
El cliente no dejó un comentario.Daisy D. | First Impressions
The facility didn't seem to be very clean. We visited our storage unit several times within two weeks and the same garbage that was laying there when we got there was still laying there outside the storage facility when we left. Also at the doorway there seemed to be an accumulation of a lot of garbage people might've just left there. My husband said the bathrooms were disgusting. I never visited themDAVID M. | Overall Experience
Awesome AwesomeKaren L. | Overall Experience
El cliente no dejó un comentario.marelis m. | Overall Experience
El cliente no dejó un comentario.BEATRICE H. | Overall Experience
El cliente no dejó un comentario.Careena B. | Overall Experience
The storage Drop off area was full of garbage (food) items people leaving things behind. My husband said the bathroom was disgusting. I opted not to use bathroom.DAVID M. | First Impressions
El cliente no dejó un comentario.destinie g. | First Impressions
I've rented from Uhaul for every single move. This was the first year that I experienced such poor customer service. From the truck I had requested not being available day of (and the staff struggling to think of a solution for over half an hour) to my storage room move out not being processed for over a month. I was sent emails and mail threatening to put a lien on property in the storage unit despite moving out on the 11th of November. I tried calling the Walker's Point location multiple times and was always redirected to the Corporate number. Customer service reps for Corporate sent the Walker's Point location emails to tell them to get in contact with me, but they never did. Finally, I got a final bill yesterday reflecting my move out within the free month, no mention of late fees or anything. I assume it is because the staff finally took the time to actually go to my unit and see that it was cleaned out and empty. I will not be using Uhaul in Milwaukee for future moves. The only good thing you have going for you is being cheaper, but I would gladly pay more money to avoid the headaches I experienced this time around.Madeline O. | Overall Experience
El cliente no dejó un comentario.Maria H. | Overall Experience
El cliente no dejó un comentario.Ricardo L. | Overall Experience
Thank you for he move!CHAD S. | Overall Experience
El cliente no dejó un comentario.SAMANTHA K. | First Impressions
El cliente no dejó un comentario.Natalie T. | First Impressions
El cliente no dejó un comentario.Vernon J. | Overall Experience
Staff is very unprofessional. Don't talk to your customers like they are your friends. Be compassionate when someone presents a problem to you, instead of acting annoyed that you have to follow up, respond to customers emails in a timely manner, allow customers to call the actual store itself if they need support. Found a roach on my belongings (how often are you exterminating?) Also, was charged for the month of December even thought my belongings were removed before the end of November. Spoke to the manager who said he would take care of it, still waiting for my refund…Just overall a ghetto experience. Would NEVER recommend anyone to this facility, nor will I be returning.PRISCILLA R. | Overall Experience
everyone was awesome, and was very easy to do, thanksKaren L. | First Impressions
It was overall ok... At the beginning the staff made a lot of mistakes with the account and personal information but after several tries, it was fixed. Also, the bathrooms at the storage were always dirty and the drop off area. Everything else was ok.Gina M. | Overall Experience
El cliente no dejó un comentario.Devonia H. | Overall Experience
I ask your staff member if I can use the bathroom and told me that the bathroom floor was still wet, I had to hold it til I got home.Leslie E. | Overall Experience
El cliente no dejó un comentario.laura k. | First Impressions
Getting the truck was fine, but the storeage location was a problem. 1st they rented me a store that was already rented. I didn't find out til we were there with a truck full and couldn't unload. Then they switched the rooms but I had to get a smaller room. From 10x15 to 10x10. Then I go with 2nd load and the card doesn't work on it's after hours so I had to keep the truck overnight for another night to have the card fixed so I can get into unload the truck. More fees for me. And 3 nights to move what should have been 4 hours.Nicole W. | First Impressions
El cliente no dejó un comentario.jennifer j. | First Impressions
El cliente no dejó un comentario.Cassandra H. | First Impressions
El cliente no dejó un comentario.Amanda R. | Overall Experience
We walked in everyone was sitting on there phones we were told to don't walk on there floor cause they just mopped I asked were the unit was located the man said around the corner I asked how do I assess the unit they said well I forgot to give you a key card the customer service was horrible we will not recommend or consider ever going backJessica R. | First Impressions
El cliente no dejó un comentario.Cassandra H. | Overall Experience
El cliente no dejó un comentario.shawn n. | First Impressions
El cliente no dejó un comentario.Ricky T. | Overall Experience
El cliente no dejó un comentario.Elizabeth O. | Overall Experience
El cliente no dejó un comentario.Cinnamon A. | Overall Experience
i turned in my storage unit due to how rude and ghetto your employee was who answered my call.SUSANA H. | Overall Experience
Mal mantenimiento.. muy sucioMoraima M. | Overall Experience
El cliente no dejó un comentario.James B. | Overall Experience
El cliente no dejó un comentario.Monique A. | Overall Experience
El cliente no dejó un comentario.Angelica L. | Overall Experience
El cliente no dejó un comentario.ASTRID B. | First Impressions
Allow access to personal property 24hrs 6 days a weekMONTREALE R. | Overall Experience
I was disappointed when I couldn't get into my locker before 10pm when the sign said that the storage area was closed at 10pmbarbara r. | First Impressions
El cliente no dejó un comentario.Charles L. | Overall Experience
I had to upgrade my original reservation to a larger unit to store my belongings. When I got to my larger unit, there was a massive pillar in it which takes up a great deal of space that I needed. I didn't have the time or energy to go back and change units AGAIN as I was on a time limit to get things done. So I'm rather displeased that I have a huge pillar taking up the space I needed for storage.Alana M. | First Impressions
El cliente no dejó un comentario.NARCISA V. | Overall Experience
Need to get rid of the rodents (Rats)Robert H. | Overall Experience
My storage units got wet due to rain. Still haven't heard back from the manager before I left the state. My furniture was damaged due to 2 out of 3 of my storage units being wet in August after the rain. Filed a insurance claim with RepWest and the claim was closed due to no response from Joey. I would love to have furniture in my new home. My couches were ruined, my television, washer and dryer.ELEXION S. | Overall Experience
El cliente no dejó un comentario.Dynasty P. | First Impressions
El cliente no dejó un comentario.Bianca B. | Overall Experience
Very confusing move in and move out process. Charges, fees and billing due dates are not clearly communicated. The facility is nice and convenient, but needs more support from the staff. They should provide info instead of making the customer work for it.Alexandra M. | Overall Experience
El cliente no dejó un comentario.Jason R T. | Overall Experience
I reserved a certain storage unit in Advance, When it was time to put my belongings in storage, My size unit was no longer available. I was offered two mini units because nothing else was available. There for, I had to go across town to a different location that was more expensive as well. The fact that I traveled across town, would mean, I'm paying more for milage and gas as well. I'm very disappointed that uhaul scam there customers with inconvenience.Claudett Z. | First Impressions
I just got done moving to Milwaukee with my rented UHaul truck. When I arrived the front desk setup my access key to the wrong building so I had to go back to the front desk to get the correct access key for my storage unit building. As I open my storage unit there is no lock in there so I had to go back up to the front again to get the lock. In the process I received an email my reservation was canceled. When everything was moved into the unit, I dropped off the truck with a gentleman working with the UHaul drop offs. A couple days later I don't see a hold on my card or any money taken out for my UHaul truck. My order was cancelled so I'm dealing with that.Megan S. | First Impressions
El cliente no dejó un comentario.patrice b. | First Impressions
Rat traps around 🤨🤨 keep them rats out y’all!Michael L. | First Impressions
I was very disappointed to see roaches around my storage. Also there was muce droppings in my bags and boxes.Bettina M. | Overall Experience
El cliente no dejó un comentario.BETTY P. | Overall Experience
Never had any problems during the time I rented. Facility clean and well maintained.JAMES R. | Overall Experience
El cliente no dejó un comentario.Casandra E. | Overall Experience
El cliente no dejó un comentario.LAKEISHA K. | Overall Experience
El cliente no dejó un comentario.Randy T. | Overall Experience
I had a few problems but the manager was very helpful bcuz I didn't know a few thingsMARISSA B. | First Impressions
El cliente no dejó un comentario.BETTY P. | First Impressions
Thanks could be more cleaner thoughNick C. | First Impressions
The people we spoke with were very helpful but the office hours of only being open until 7 pm were very inconvienient as we had been packing all day and showed up to check in 10 min before close. My experience was also poor as the key card I was given after checking it, when swiped to open the door, gave the message "not valid please check in" or something like that...right after I had checked in about 20 min previous. We got lucky and someone walked out and we went in and when opening my storage unit an alarm went off probably because the system didn't know we were in there. Lastly, turning in the truck was an absolute pain because there was no obvious area on the website to turn in the truck as we were there after store hours. I watched your informational video and the "return your truck" button was no where to be found. My girlfriend eventually figured it out but this was after about 45 min of googling things and attempting to call the help line only to be on hold the entire time. The whole experience was terrible and I am also fairly sure I was charged twice for the truck because when turning it in I had to put in my card information again for some random unknown $71 charge after already paying $62 to innitially rent the truck. This payment has yet to show up on a bank statement so I am unsure if it has gone through but if it does there will be an angry phone call. Overall the customer service was amazing and the people were extremely nice and very helpful and made the rental process very easy, but nearly every other part of the experience was ridiculously stressful.Paul D. | First Impressions