Customer Reviews for U-Haul Moving & Storage of Walker's Point

6,446 comentarios

1500 S 1st St   Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

(414) 383-7735

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(414) 383-7735

1500 S 1st St
Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Mal mantenimiento.. muy sucio

Moraima M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Montreal B. 
Clasificación:
5.0

The guys helping with the trailer were great.

KENNETH S. 
Clasificación:
2.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEGRONE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha R. 
Clasificación:
5.0

Every employee I interacted with, in person or over the phone, was very kind and helpful.

GORDON S. 
Clasificación:
1.0

Horrible service. I was told to go out back with no guidance as to where or what trailer to take. I sat there for 20 minutes before someone came out. It was a different person and he had no idea what was going on. He walked away and didn't come back for another 10 minutes. Smelled like weed super bad when he came back (pretty sure he went and smoked a blunt with the dude who was supposed to be helping me) then he blamed me having to wait on another employee. I hooked everything up myself and left. Absolute joke of a service at this location. I will absolutely never go back to the walkers point location and I will most definitely tell everyone I know to avoid it. I've always had great experience with uhaul. And while I understand it's hard to currently find good workers, there's no excuse For the piss poor employees you've got working for you there.

MICHAEL C. 
Clasificación:
3.0

No comment.

DILLON V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Monique A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHELLE D. 
Clasificación:
3.0

El cliente no dejó un comentario.

LEVI B. 
Clasificación:
2.0

Everything was fine except for one big flaw. I reserved a truck for 8am, scheduled for mobile check in and pickup. When I arrived at 8am I found out this location doesn't offer mobile pickup, despite having signage advertising the option. Why was mobile pickup even an option? I was still able to get the truck so it worked out okay, just an hour later than the time that was confirmed.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARELY P. 
Clasificación:
3.0

Send me my receipt sooner. I haven't gotten a receipt via email and I rented the truck yesterday.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY F. 
Clasificación:
5.0

Always great service!

ADA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
4.0

Nobody told me cash wasn't accepted only credit card. the tires were low so I added air and to be honest...the mirrors on the 10ft suck. Unable to adjust properly to see traffic. Otherwise good service and truck ran fine.

LEONARD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASTRID B.  |  First Impressions 
Clasificación:
4.0

I had a flat tire on the trailer right after I rented it and was not able to do what I wanted. They took 12 off my rental, but I don't think it was enough. Then when I took the trailer back I had to wait 30 minutes for a truck to be moved before I could proceed to park the trailer. This was after I checked out. Disappointing day from usual.

PATRICK S. 
Clasificación:
5.0

Allow access to personal property 24hrs 6 days a week

MONTREALE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
1.0

They don't know what they have for inventory. Spent 7 min waiting on a working to come by and hook the trailer. Returned equipment same day and I got a call from uhaul asking if I returned the trailer.

Freddy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

WAYNE A. 
Clasificación:
1.0

Waited on hold for 30+ minutes every time I tried to schedule access to my U-Box. Twice arrived at scheduled time to no warehouse workers at the site and had to come back a different day. Access hours ending at 4pm made it impossible to access box on weekdays unless time was taken off work. The two U-Box warehouse workers were very friendly (when they showed up), but the location's main office staff were quite rude and unhelpful.

Jacob I. 
Clasificación:
2.0

The employees were very rude and not helpful. They didn't seem to want to do their jobs. One just played with his electric scooter/segue and when I asked for help rolled his eyes. Returning equipment was difficult as the return area is small and there's no other clearly marked area for entrance into the lot. Took 3 times to do the after hours return. Truck has poor handling and suspension. Wipers also need to be replaced.

NOEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
1.0

El cliente no dejó un comentario.

pablo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus V. 
Clasificación:
3.0

Tried to use the uhaul app to check in and out but it didnt work properly. If your going to offer an option via app, make sure it works correctly.

ken B. 
Clasificación:
4.0

Ok when you have a reservation and they don't call you to let you no your reservation did not go threw but the people there still hook you up the gentleman on south 1 street did a great job

SHIROD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

AUSTIN H. 
Clasificación:
3.0

Have more lot people working on the weekend. Waited 1/2 for someone to come hook up the trailer. Seeing other people that came in after me get hooked up and leave, had to go find the person to hook me up was told to wait he was busy with other people (that had just came out the door to get the truck they rented) told him I have been waiting 30 minutes he then got an nasty told the other customer see how some people are. That was uncalled for. When he went to hook up the trailer he unwound my plug wire I asked why he told me to keep quiet he knows his job. He left the wire hanging down just inches from the ground, I had to rewind it before I left. This seems to happen every time I go to this place wait while other customers that come in after me get served first.

COREY S. 
Clasificación:
3.0

I was disappointed when I couldn't get into my locker before 10pm when the sign said that the storage area was closed at 10pm

barbara r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARD B. 
Clasificación:
5.0

The guy working that day was great and very accommodating

ANDREW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD H. 
Clasificación:
5.0

This is the best place to rent trucks I always come back!!!!!!!!!

RONALD H. 
Clasificación:
5.0

Calling the corporate office was kind of frustrating but when I called the location they helped me right away with any trouble I had. Appreciate all the workers at the south 1st location in Milwaukee

Christopher M. 
Clasificación:
1.0

Overall experience was poor and I kept getting the run around am morning not just from this location but the entire company as well.

CALVIN C. 
Clasificación:
5.0

lov u.

RONNY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

VICTOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARCADIO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUISE G. 
Clasificación:
2.0

Employees were really clueless and pretty unhelpful. Were on the their phones the whole time. Did the fast check out and it still took forever. The car we ended up getting was parked so close to the other car that we had to get in on the passenger side.

Marwill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN O. 
Clasificación:
3.0

The inside of the truck was not clean, there was crumbs on the seats and pieces of wrappers on the floor of the truck.

ALFREDO G. 
Clasificación:
5.0

Representative were very helpful

Debraca F. 
Clasificación:
5.0

Tom in AZ was great & so was his Staff! Highly recommended them here in AZ!

sheila S. 
Clasificación:
1.0

Alexia doesn't want to go outside, designate a place to park trailers, or unhook trailers because she's “a lady.” Also, was nearly run over by another employee because she had earbuds in and was on a personal video call and walked in front of a moving van. This location is absolutely chaotic. Scary that a handful of disinterested and disengaged people are responsible for inspecting and maintaining equipment people trust their lives and families to carry.

AUSTIN C. 
Clasificación:
5.0

Thanks for the help with my move. I will use you again in the future.

Steve M. 
Clasificación:
5.0

This is a great service! The containers and drop off/pick up are so convenient. My belongings were safe and secure - the online videos really helped me to know how to pack it properly to avoid damage. Your drivers are master forklift operators!! Thank you for making my 1200-mile move a breeze.

Anastasia A. 
Clasificación:
3.0

The truck was dirty on the inside, and the mirrors were inoperable. I had to duct tape the mirror on the driver's side to keep it up enough so that I could see the traffic behind me. Neither mirror was able to be adjusted enough to work very well. Multiple warnings were going to warn me of numerous alerts. The manager told me to ignore them because there were faulty sensors. I didn't feel very confident in the vehicle I was given to use.

Timothy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta W. 
Clasificación:
3.0

After I returned my U-Haul, i realized i accidentally left my personal highway transponder on the dashboard. I was not close to this location at the time, so i decided to look up the number and call. first off, there was no possible way for me to just call the direct store, so i had to be on hold for half an hour. eventually someone picked up and said they would try to help, she put me on hold for 2 hours. eventually i hung up. You really need to improve your customer service system.

Andrew G. 
Clasificación:
3.0

Staff all on their phones, one guy had his personal phone on speaker. Was cordial with basic service but clear that my presence irritated him Van cab was ok but really not thoroughly cleaned. Debris on the seat. Hand prints over everything. Could use a once over with a sanitizing wipe.

Crystal C. 
Clasificación:
5.0

No se aplica

Ashley R. 
Clasificación:
4.0

El cliente no dejó un comentario.

SONIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMIAN I. 
Clasificación:
5.0

The lady I met upon checking in was very friendly and helpful. The lady I encountered while returning the equipment was not very helpful and seemed more concerned about her phone.

Dan J. 
Clasificación:
3.0

The staff could show a bit more enthusiasm about being at their job. You felt like a number and not much else.

CHRISTOPHER K. 
Clasificación:
1.0

I spent 15-20 minutes waiting for someone to hook up the trailer. The person in the yard said it was the responsibility of the person behind the counter and the person behind the counter told me to see the person in the yard. I got the run around from both of them. After 15-20 minutes the person in the yard came over and hooked up the trailer. The trailer had quite a bit of dirt inside around the bottom edge of the trailer and I had to sweep it out before I could load my belongings.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andree B. 
Clasificación:
2.0

Manager would not rent me pickup that was approved twice night before. To lold me no U-Haul in Wisconsin would. Lie. U-Haul on Capital in Milwaukee said it d they would bbut I chose this one closer to me He would not answer my questions. Tld me to take a movie on MN g truck or leave. Big truck took over $100 in gas just to tow a ttransport trailer. I be sure pickup would have better mileage. This guy said your reservation people knew policy but approved anyhow. Not good customer service at all!!!!

RONALD C. 
Clasificación:
4.0

The treatment of an employee was not the best. Otherwise it was fine.

DUHAMEL R. 
Clasificación:
2.0

The ladies look and act professional. The guys you have have hats banged to the side, not friendly and unprofessional. Talking about personal things when customers are waiting to check out trucks. The location is starting to have a bad image. I have been coming here over 10 years.

LARRY M. 
Clasificación:
2.0

I had to upgrade my original reservation to a larger unit to store my belongings. When I got to my larger unit, there was a massive pillar in it which takes up a great deal of space that I needed. I didn't have the time or energy to go back and change units AGAIN as I was on a time limit to get things done. So I'm rather displeased that I have a huge pillar taking up the space I needed for storage.

Alana M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEANNETTE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

Only one person was on staff at the time of pick-up and he did everything - he was awesome - best customer service I have seen in a long time.

JON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

NARCISA V.  |  Overall Experience 
Clasificación:
4.0

Just a drop off location but this whole experience was the wooooooorst.

James W. 
Clasificación:
4.0

Need to get rid of the rodents (Rats)

Robert H.  |  Overall Experience 
Clasificación:
2.0

My storage units got wet due to rain. Still haven't heard back from the manager before I left the state. My furniture was damaged due to 2 out of 3 of my storage units being wet in August after the rain. Filed a insurance claim with RepWest and the claim was closed due to no response from Joey. I would love to have furniture in my new home. My couches were ruined, my television, washer and dryer.

ELEXION S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dynasty P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jackeline S. 
Clasificación:
3.0

Vehicle should be more clean. Need to keep accurate with the inspections, gas, mileage,.

JORGE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LYNDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca B.  |  Overall Experience 
Clasificación:
1.0

Very confusing move in and move out process. Charges, fees and billing due dates are not clearly communicated. The facility is nice and convenient, but needs more support from the staff. They should provide info instead of making the customer work for it.

Alexandra M.  |  Overall Experience 
Clasificación:
4.0

Employ workers who will get off their ass and walk you to find the rental unit. I saw one girl setting on a stool behind the clerk at the register while I was there trying to find two different storage units and not once did she offer to move from her perch and help me. PISS POOR CUSTOMER SERVICE.

Dave S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME M. 
Clasificación:
2.0

Clean the trucks out and make sure if there are not enough trucks available for people who pre booked online to let them know ahead of time or remedy the situation. I booked on state st in Milwaukee and they moved me to 1st st without telling me and then when I get to 1st st location they didn't have enough trucks so I had to wait for the next day. The following day the system is down on 1st st. I have booked with uhaul before and never had these issues. Customer service is key. They guy who was at the counter when the system was down did an excellent job though. I was there 9/5/21 in the morning.

NATALIE CARMELA C. 
Clasificación:
1.0

Every time I rent with Uhaul, there is new problem. It never goes smooth and easy. This time, the entire truck check-out system was down. A line of 15+ customers were stuck trying to get their equipment and struggling to use their phones to go online, myself included. When I finally got my truck, there was missing equipment that I'd reserved. Very disappointed.

Alexandra M. 
Clasificación:
5.0

The service was great 👍

Narcisa V. 
Clasificación:
1.0

Self check in was a disaster. Truck keys were not where the check in said they would be. I had to go in. Inside there were 2 employees and a line of 15 people. After 30 minutes a 3rd employee finally showed up. He smelled as though he had clearly recently smoked Marijuana. When I finally got to the front the employee told me the keys were actually on the building, contradictory to what the online check in said. They were not, he then finally issued me a completely different truck. The most frustrating part of the experience was a number of people who made no reservation were issued a truck before me. What was the point of a reservation then? The truck also had only a half tank of gas, which was how I returned it but still frustrating if I had needed to travel farther. Overall I feel like the level of customer service was completely unacceptable. I will be avoiding uhaul in the future as a result of my experience.

Jacob W. 
Clasificación:
5.0

Lower the prices

LEON A. 
Clasificación:
5.0

I thought the staff were super helpful, they gave us the keys and when the woman working realized one of the tires was iffy on a truck she came running out just to double check that we would be safe for our ride which I think is above and beyond! Great experience.

Sydney J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R T.  |  Overall Experience 
Clasificación:
5.0

Overall this place was great but we had one problem with trying to get in it took us two hours with security put us on hold and did not answer 3 people called including our son couldn't get in so we called the management he was helpful

ANTHONY B. 
Clasificación:
1.0

Trying to cancel my account has been an absolute nightmare. It has literally taken me over a month, 30+ days to cancel my account and receive a refund. I can not believe that it takes 6 people to close an account and process a refund.

Joseph Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sierra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
4.0

Drop off was effortless and easy.

KRISTEN R. 
Clasificación:
1.0

I reserved a certain storage unit in Advance, When it was time to put my belongings in storage, My size unit was no longer available. I was offered two mini units because nothing else was available. There for, I had to go across town to a different location that was more expensive as well. The fact that I traveled across town, would mean, I'm paying more for milage and gas as well. I'm very disappointed that uhaul scam there customers with inconvenience.

Claudett Z.  |  First Impressions 
Clasificación:
3.0

Tell people the truth about the delivery capacity so they can plan accordingly. Do not promise to do something and then make excuses on the backend about labor shortages. You knew you did not have enough drivers and delivery people when you made the “guarantees.” Stop the misleading refund for late delivery policy. Telling me the box made it to the state, so it is not late, and then taking another 7 days pass the delivery date to bring it to my house because “you don't have drivers”. Is really frustrating and cruel. If you would have just said upfront, “we are short delivery drivers and it may take up to 5-7 days to get your box to you once it arrives in state”, I would have respected that and not lost total trust in your company. People understand what is going on in the job/hiring market and have more empathy when told the truth, not lies. Uhaul do better - you can I know it. There should be no one able to touch you in this market - you are slipping and there is no reason to this to happen.

Laurice M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KACY F. 
Clasificación:
1.0

I just got done moving to Milwaukee with my rented UHaul truck. When I arrived the front desk setup my access key to the wrong building so I had to go back to the front desk to get the correct access key for my storage unit building. As I open my storage unit there is no lock in there so I had to go back up to the front again to get the lock. In the process I received an email my reservation was canceled. When everything was moved into the unit, I dropped off the truck with a gentleman working with the UHaul drop offs. A couple days later I don't see a hold on my card or any money taken out for my UHaul truck. My order was cancelled so I'm dealing with that.

Megan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTHER E. 
Clasificación:
4.0

The accuracy of the fuel level. We were to fill the tank to the level we received. When we refueled, it was almost double what would have used for the distance traveled.

JOHN P. 
Clasificación:
5.0

Amir was so helpful and polite.

SHARI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS O. 
Clasificación:
4.0

Keep doing what you do!! Customer service was great! Seasoned employee was training new employee and holding the counter down (Great Job)! He didn't get frustrated. He listened to the customers request/questions and had an answer for every one of them. Great experience!!! Thank you UHAUL!

JULIOUS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrice b.  |  First Impressions 
Clasificación:
5.0

The gentleman that checked us in (I'm unable to recall his name but he was working on Friday night between 6pm and 7pm) and Horace (the gentleman that helped us return the trailer) were both absolutely awesome to work with! Please send them both Kuddos to from us! Great customer service, very friendly and knowledgeable. Please keep good workers like this!

Jean L. 
Clasificación:
4.0

Rat traps around 🤨🤨 keep them rats out y’all!

Michael L.  |  First Impressions 
Clasificación:
3.0

I was very disappointed to see roaches around my storage. Also there was muce droppings in my bags and boxes.

Bettina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY P.  |  Overall Experience 
Clasificación:
5.0

Never had any problems during the time I rented. Facility clean and well maintained.

JAMES R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Casandra E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKEISHA K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Randy T.  |  Overall Experience 
Clasificación:
5.0

I had a few problems but the manager was very helpful bcuz I didn't know a few things

MARISSA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY P.  |  First Impressions 
Clasificación:
5.0

Thanks could be more cleaner though

Nick C.  |  First Impressions 
Clasificación:
2.0

The people we spoke with were very helpful but the office hours of only being open until 7 pm were very inconvienient as we had been packing all day and showed up to check in 10 min before close. My experience was also poor as the key card I was given after checking it, when swiped to open the door, gave the message "not valid please check in" or something like that...right after I had checked in about 20 min previous. We got lucky and someone walked out and we went in and when opening my storage unit an alarm went off probably because the system didn't know we were in there. Lastly, turning in the truck was an absolute pain because there was no obvious area on the website to turn in the truck as we were there after store hours. I watched your informational video and the "return your truck" button was no where to be found. My girlfriend eventually figured it out but this was after about 45 min of googling things and attempting to call the help line only to be on hold the entire time. The whole experience was terrible and I am also fairly sure I was charged twice for the truck because when turning it in I had to put in my card information again for some random unknown $71 charge after already paying $62 to innitially rent the truck. This payment has yet to show up on a bank statement so I am unsure if it has gone through but if it does there will be an angry phone call. Overall the customer service was amazing and the people were extremely nice and very helpful and made the rental process very easy, but nearly every other part of the experience was ridiculously stressful.

Paul D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGELINA V.  |  Overall Experience 
Clasificación:
3.0

Building E is dirty, smells and the bathrooms are atrocious! The only helpful person was the gal working the morning of Monday the 19th. The other three associates standing there, not so much. Best rates in Milwaukee County!

janie o.  |  First Impressions 
Clasificación:
3.0

I reserved a 10x10 unit but when I checked in the store they said they did not have any available. I ended up with a 5x10 which was very inconvenient.

ALBERTO A.  |  First Impressions 
Clasificación:
3.0

I have been told that person just need to show reservation # to get the unit key. But actual scenario was different. This has wasted lot of our time during movement.

Sugandha M.  |  First Impressions 
Clasificación:
2.0

My move out date was actually 07/01/21 but apparently (big surprise) the staff told me it was taken care of when in fact it wasn't. The staff here is basically useless. So I would consider using another facility.

Sydney S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLON P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca B.  |  Overall Experience 
Clasificación:
4.0

Staff very friendly and helpful

nathan r.  |  First Impressions 
Clasificación:
3.0

My storage experience was good however I felt the access system with the card was faulty. I had difficulties swiping my card and would have to swipe several times. The day of my check out I swiped to check in but when I got to my unit my alarm kept going off. Not very good for my anxiety.

CHEENA H.  |  Overall Experience 
Clasificación:
5.0

Your staff was very friendly and helpful.

Janine B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lindsay C.  |  First Impressions 
Clasificación:
5.0

The staff on State St and on 1st Street were amazing. They both had my best interest in mind and helped me beyond my expectations. Thank You Uhaul 

Guadalupe S.  |  First Impressions 
Clasificación:
2.0

This facility has went down hill over last 2 years. The staff used to be helpful and knowledgeable which is no longer the case. The manager is still actually helpful and knows what is going on however. When I moved in initially I had reserved a second floor unit. On day of move in with a 21 foot truck of household items, the only elevator was inaccessible as it was being painted, majority inconvenient. The manager did help me find a unit on first floor at higher cost. The facility alarm system constantly went off anytime I would access my unit. Initially the badge reader never worked so I was given a PIN number for access.. however it appears the alarm system had issues this spring and would constantly be going off when accessing unit. I tried calling office however no one answered. I pushed the call box and no one responded, it was literally a ghost town. So I can not say the place was secure during this time as no one responded and the alarms just kept sounding. It seems like alarm system now works properly and disarms again while I was moving out in June. I did mobile check out but also confirmed with staff upon leaving because it seems like Uhaul mobile apps do not work as intended. My unit was not processed as moved out until 4 days later.

Dustin E.  |  Overall Experience 
Clasificación:
1.0

Was an ok place years ago. Has gone way down hill with unhelpful staff that don't appear to care. So glad we never have to deal with this location again!

Christopher W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean D.  |  Online Move In 
Clasificación:
3.0

We were given an upper unit with no aisle space to get the couches in. It was very difficult and when we went back to the customer service area to ask a question or see if we could get a larger unit, it was closed even though according to the hours on the door you still should've been open.

KRISTINA A.  |  First Impressions 
Clasificación:
5.0

The associates were super helpful.

ANGELINA V.  |  First Impressions 
Clasificación:
5.0

Gracias

CONSTANCE M.  |  Overall Experience 
Clasificación:
2.0

My card didn't work so I could not move stuff in And I called the GM no answer even after hour I called an intercom and no one answered I am very disappointed I will not rent next time

VERONICA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginese D.  |  Overall Experience 
Clasificación:
4.0

Nice staff

Michael W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Meagon O.  |  First Impressions 
Clasificación:
4.0

Would have been better had there been 24 /7 access

KEVIN C.  |  Overall Experience 
Clasificación:
2.0

I had a 15' truck and was given the smallest storage box you guys had. I had to take half of my belongings back to Madison because the storage I was given was way too small when I was promised one that would be big enough

Robert D.  |  First Impressions 
Clasificación:
5.0

That unit wasn't worth the money the 44 dollar one has more room. You have a wall blocking in that storage.

Devonia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney W.  |  First Impressions 
Clasificación:
2.0

I went to the location at 1500 South 1st Street on Tuesday May 18th to reserve a storage unit. When I got there on Friday at 6:30 PM with movers who were ready to unload their truck, I was told that there was no record of me in the U-Haul system, and the size unit I needed was unavailable. I ended up having to take a unit at the 611 West Puetz location in Oak Creek. Not ideal, but better than nothing. This delay resulted in the movers going into overtime and leaving with all of my belongings on their truck. I will have to pay a $160 storage fee, and everything will be delivered on Monday. This was a nightmare.

Rosanne K.  |  Overall Experience 
Clasificación:
1.0

You guys are the worst. I have a deadline and I cannot access my unit after hours nor is the GM available. Do better.

Chukuma A.  |  Online Move In 
Clasificación:
5.0

Great place nice people , very clean

LORENZO V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sayeh B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicita M.  |  Overall Experience 
Clasificación:
5.0

I arrived on Saturday, May 15 to find the staff dealing with an outage of its customer service system. The staff managed this difficult issue with grace. I registered for my staff, left to pack and when I returned I received detailed instructions on how to check in. This was my first time using self storage and the staff at Walker's Point location made all the difference.

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakia M.  |  Overall Experience 
Clasificación:
5.0

The best customer service I’ve experienced in a long time!

Scott V.  |  Overall Experience 
Clasificación:
5.0

Great improvements too!

Denise Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Warren C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher H.  |  Overall Experience 
Clasificación:
5.0

The staff is always friendly even when I come in to buy supplies from you all very helpful even you call nice friendly voice keep up the good work u-haul 😀👍

Bridget R.  |  First Impressions 
Clasificación:
5.0

The staff were very helpful but definitely understaffed during peak hours. They were still courteous but the wait times were very long

Denise K.  |  Overall Experience 
Clasificación:
3.0

Storage rental was fine, but this was accompanied by a truck rental. I had a reservation that was cancelled for some reason and I went online to reserve again the morning of my move to when I got the cancellation notice and booked again. I got to U-Haul a little early to see if there was a truck available early, which there was not. I was advised to come back at 2:00 because the 26' truck would be ready. When I got back there was no 26' truck or 20' truck. The staff told me they couldn't help me and offered no explanation why my reservation couldn't be fulfilled. I had no option other than going with a 10' truck. That required me to make not 1, but 3 separate trips while moving. 10/10 would NOT recommend using Walkers Point U-Haul reservations.

William B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kathyann C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daisy V.  |  Overall Experience 
Clasificación:
2.0

My lock was cut off by U haul and replaced with out my knowledge. When I asked if they cut my lock off they lied to me I had to pay $100 for a locksmiths to cut off their lock they put on just to find my lock cutoff inside the locker which I took pictures of. This is unacceptable behavior and I will never deal with you again

Jenee J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

janell k.  |  First Impressions 
Clasificación:
1.0

I got to the location and asked for help finding my pre-paid locker to which I had to wait over a half hour for and then the staff worker couldn't find it. He dropped me at the locker and walked away and there was a lock on the locker. Then I had to wait in the line for another hour to get a different locker. This location was so disorganized, the staff was not knowledgeable, the people working seemed like they had never worked there a day in their life or as if they were on drugs.

Lilly m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryna N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W.  |  First Impressions 
Clasificación:
5.0

Very good place

Chrisanthia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M.  |  First Impressions 
Clasificación:
5.0

No comment

Keisell V.  |  First Impressions 
Clasificación:
5.0

A great experience. helpful staff, nice facility, decent prices,

Joseph L.  |  First Impressions 
Clasificación:
5.0

The guy was very helpful and showed me different sizes and options for a storage unit and helped me settle on one for my specific needs and even showed me where it was and how to check in and out with the keypad and access code.

Nicole R.  |  First Impressions 
Clasificación:
5.0

Helpful, friendly, easy access & location!!

Denise Z.  |  First Impressions 
Clasificación:
1.0

The person working during my check-in did not know what they were doing. They had me pay for a lock before I got into my unit, even though there already was a lock in my unit when I arrived and I shouldnt have had to buy one. There is also a large pole running through my unit that makes storing things difficult and takes up quite a bit of space. I will be trying to find an alternate storage unit facility when places open up.

Lana G.  |  Online Move In 
Clasificación:
5.0

The customer service was great

Patricia S.  |  First Impressions 
Clasificación:
5.0

She has a great

Gabriela D.  |  First Impressions 
Clasificación:
5.0

Helpful staff, many storage options

Patricia S.  |  First Impressions 
Clasificación:
4.0

Would give you excellent, but my storage unit had "rodent poison" with a Do Not Touch sign on it. Rats and poison were never a part of my deal when I paid for this storage spot.

scott h.  |  First Impressions 
Clasificación:
2.0

Desk clerk gave vague and unhelpful instructions for finding the building and locker. Unable to get access to my locker at 6:30 a.m. (exterior doors locked)

Stanley M.  |  First Impressions 
Clasificación:
5.0

Both managers have been amazing during my moving process. I appreciate their patience and great customer service. Thank you so much!!

Hilda G.  |  First Impressions 
Clasificación:
5.0

Client service was very friendly and helpful.

edgar s.  |  First Impressions 
Clasificación:
3.0

The staff was friendly, but I wish that the location got back to me or gave me the ability to alter access window. I will refrain from making any final judgments until I have had more interactions.

Corianne M. | Reservación
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