Comentarios del cliente para U-Haul Moving & Storage of Walker's Point

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Walker's Point

Grado total:

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Robert K. en

Grado:

I was charge $8 for insurance that I never wanted. The credit card machine was locked up when I tried to choose no coverage but the employee said she would take care of it. Once I received my email receipt I noticed it had this charge. I rent the same trailer twice a year and never taken the insurance.

Andrea Z. en

Grado:

I have used this location numerous times for moving and storage for over 6 years. Never any problems and can be in/out of the store in no time. You guys are great!

Alexandrea W. en

Grado:

We were sent to 3 different locations. We never received any phone calls or emails that our location was changed due to not having the trailer we required. We received little to no help when traveling trying to find the ever changing location to pick up our rental. Our family and friends will NOT be using Uhaul next time we have any moving needs. We hope you find a better way of communicating changes in rental reservations for your future renters.

Rick K. en

Grado:

El cliente no dejó un comentario.

Cheryl W. en

Grado:

El cliente no dejó un comentario.

Raymond O. en

Grado:

Check in was silly. The truck i reserved was a 26’ truck and that wasn’t available so I was given a 20’ truck. No advanced notice for this change that was critical for my move. This resulted in my using another box truck to make things work and this impacted by total cost and total time of moving. Additionally the truck i rented was probably the furthest possible away from the check in desk and the woman that checked us in made us manually haul a dolly and furniture dolly and 4 DOZEN BLANKETS all the way to the truck. She was very polite and nice but this was a dingbat move that was not appreciated.

Adelaide B. en

Grado:

El cliente no dejó un comentario.

Collin B. en

Grado:

Don’t allow reservations for equipment that will not be available at the location the reservation was made.

Matthew B. en

Grado:

El cliente no dejó un comentario.

Ashton W. en

Grado:

El cliente no dejó un comentario.

Jeremy M. en

Grado:

El cliente no dejó un comentario.

Paul L. en

Grado:

Nothing. Great customer service, efficient.

Stefanie S. en

Grado:

El cliente no dejó un comentario.

Morgan T. en

Grado:

When I originally got the unit, I was told that we were unable to get a key card for access because it was down and then the pin info to get in also didnt work.

Robert S. en

Grado:

Very friendly and very knowledgeable and helpful

Brad C. en

Grado:

I was honestly pretty nervous about using UBox for my move, going 2000 miles with a good number of things I really care about inside, but the value couldn't be beat. I was extremely relieved when it showed up perfectly on time, and everything was exactly how I packed it... nothing had shifted one bit. Staff in both my departure and arrival locations were both great, and it was a shockingly smooth experience overall. Very glad I went with UBox for my move!

Jim W. en

Grado:

El cliente no dejó un comentario.

Robert T. en

Grado:

A complete disaster! I rented a trailer then had to rent a truck to pull it. A wire was broke on my Jeep, the service co. sent out could not fix. Idiot i took My Jeep to Madison, WI U Haul and fixed in 15 minutes. You owe me $$$ payback for truck rental, fuel and and very poor service. Call me 608-695-5940 Enjoyed the cop on horse, 2-cops on bicycles + 1-cop inside with full body armor milling around that U haul Center. CALL ME!

Cara B. en

Grado:

It feels as if YOU have to do all the work to get a truck or return a truck. There was a guy sitting in the lobby at a desk who we had to go find to give the keys back to... since apparently "wait here to return your truck" is an inaccurate sign for the location. Horrible customer service.

Jamey R. en

Grado:

Great job U-Haul. Easy and uncomplicated experience.

Gloria J R. en

Grado:

El cliente no dejó un comentario.

JACLYN H. en

Grado:

El cliente no dejó un comentario.

Kadeitra N. en

Grado:

The staff and manager was amazing friendly and explained everything so well. I appreciated the great customer service

charles D. en

Grado:

El cliente no dejó un comentario.

Jahaira O. en

Grado:

Good guys

scott h. en

Grado:

Would give you excellent, but my storage unit had “rodent poison” with a Do Not Touch sign on it. Rats and poison were never a part of my deal when I paid for this storage spot.

Cristian V. en

Grado:

Everything was near perfect, great customer service.

Karen R. en

Grado:

Used the app to speed up the process yet they had me waiting and walking all over trying to find the key. Very frustrating. And they never gave me the pads or appliance dolly requested.

Michael H. en

Grado:

The staff at this facility were excellent and the customer service was outstanding.

Robin T. en

Grado:

El cliente no dejó un comentario.

Leonard L. en

Grado:

El cliente no dejó un comentario.

Veronica S. en

Grado:

El cliente no dejó un comentario.

Luis M. en

Grado:

Great experience, I went there the day before to ask questions, manager answered all my questions. When I came back the next day to pick up the trailer there were a couple of parts that my truck needed and I was able to buy it on the spot. I will definitely e-commerce this place to family and friends!

Keith M. en

Grado:

The staff was very professional n knowledgeable. I would recommend u haul to others. Keep up the great customer service. This past month i had bad experiences with other locations. This location made me an u haul fan again.

Gene B. en

Grado:

I had always been given a discounted rate as I rent frequently. The manager informed me that that was no longer available. The AC in the truck was not functioning and the passenger side rearview mirror would not stay in position. All in all a bad day at Uhaul. Gene Berube

Kaelan R. en

Grado:

First time using U Haul that wasn't a pain.

Eric G. en

Grado:

El cliente no dejó un comentario.

Rhonda T. en

Grado:

Everything from renting to checkout was a quality experience. The staff is knowledgeable and courteous. The facility was clean and secure. We’ll be using your service again, as needed. Thank you.

Helen P. en

Grado:

We were given a unit on the 2nd floor with no elevator access. It was very painful having to take everything 1 at a time up the stairs

JOSEPH C. en

Grado:

Née to control the mice a little better

Daniel F. en

Grado:

Everything was good people knew what they were doing and friendly

Heber V. en

Grado:

Thanks for the service I received im realli thankfully.

Christina M. en

Grado:

Friendly staff, easy access to units, convenient location.

Melvin lee O. en

Grado:

No emergency responder , no one can answer the phone, called customer service 4 times to open up my unit, got storage at 6:50 and un load my truck then went to my unit when I find out still lock on it

Connie-Shawan B. en

Grado:

We actually did not get a unit at this location because the one I reserved, turned out to be too small. There wasn't any larger ones available but the young lady that assisted us, was awesome!

leon w. en

Grado:

Great customer service

Leah k. en

Grado:

Customer service was excellent.. Price on uhual, I was not satisfied, because last time I was here it was way cheaper and this time, I came out paying $100.

Daren H. en

Grado:

The place is very well kept with friendly stuff and great rates.

joan l. en

Grado:

Person helping me was new, and couldn’t find my unit......but he was very nice!

Stanley M. en

Grado:

Desk clerk gave vague and unhelpful instructions for finding the building and locker. Unable to get access to my locker at 6:30 a.m. (exterior doors locked)

Brenda H. en

Grado:

Fast and courteous

Itzel S. en

Grado:

Guy that had tattoos, wish I remembered his name was awesome! He helped us out a lot when I made the mistake of getting the wrong size storage unit. He’s the best!

Elizabeth A. en

Grado:

Great storage facility. Served our needs well. Definitely worth taking advantage of the 30 days free storage with rental.

Sherricka P. en

Grado:

Very nice place.

aida s. en

Grado:

Everything was as a expected you Gus are the bomb great I will recommend you to all my friends

mickie l. en

Grado:

Everything went wonderful

Tammy W. en

Grado:

worked well for my moving needs

Brian L. en

Grado:

Great facility, friendly. Helpful staff. Great experience!

Hilda G. en

Grado:

Both managers have been amazing during my moving process. I appreciate their patience and great customer service. Thank you so much!!

Siearra r. en

Grado:

Great customer service

WENDY C. en

Grado:

Always courteous and helpful any time I came in to talk to staff. Thanks.

bernice b. en

Grado:

Thank u ! u haul your service was well needed

Diana h. en

Grado:

Very great service

SY S. en

Grado:

Thanks

Kyle C. en

Grado:

The Staff was always helpful and friendly. I rented trucks and had a storage locker too. I highly recommend this location. Thanks for all of your excellent service and support over the years!!

Francisca M. en

Grado:

None.

Jeffery O. en

Grado:

Kid when arrived didn't know how to take car off dolly. Said was there for a year and never trained. He said I had to do it in a very rude manner. All around worst biz processes I've seen.

Steven S. en

Grado:

When signing up the Manager of the store was very rude. story is longer than 200 character limit. The facility was nice, but I would never do business with that manager again. Rest of staff was nice.

NIcholas L. en

Grado:

Overall positive experience. Only knock is that you have to pay more for extended hours access at U HAUL. Other than that this facility is nice.

edgar s. en

Grado:

Client service was very friendly and helpful.

STEPHANIE B. en

Grado:

The only thing I didn't like about the storage is the distance it was from my house; however that has nothing to do with you guys. That was the location my family reserved for me coming from Georgia.

Mary R. en

Grado:

The only problem I had was the staff was never on the same page when it comes to asking a question. Every time I asked a question in person the staff just looks at each other I didn't understand why.

Elva C. en

Grado:

This is the second time I’ve used this facility and would do so again. Friendly and helpful staff

Dee K. en

Grado:

People were almost always cordial and more often then not - beyond friendly. I was with you for about 4 years and never had any issues. I wouldn't hesitate to use your unit again or buy supplies there

Sharlenare W. en

Grado:

Thanks a lot

DALE R. en

Grado:

I've been using U-haul's Walker's Point location for many years. The staff always are great to work with and I love their online account management.

LUTHER LEE F. en

Grado:

Outstanding facility and staff.

Tiffany H. en

Grado:

The wipers need repairs.

Corianne M. en

Grado:

The staff was friendly, but I wish that the location got back to me or gave me the ability to alter access window. I will refrain from making any final judgments until I have had more interactions.

Angela L. en

Grado:

Good service

LOWELL P. en

Grado:

Basically clean but could have used more sweeping in common areas and the share area was disregarded junk. Overall good and would recommend facility.

Bryan L. en

Grado:

Good storage and access to ramps and carts.

john k. en

Grado:

Very understanding and helpful staff. In addition the facility is fully equipped and user friendly.

LESLEY B. en

Grado:

I will definitely use uhaul again if I find need to. Thanks for the excellent service.

CHRISTINE D. en

Grado:

Rat droppings on all totes and boxes. The boxes I bought from Uhaul storage did not hold well at all. The mice also chewed into my boxes. I WILL NEVER USE UHAUL STORAGE AGAIN!

kelly k. en

Grado:

Always had issues.When I moved my stuff outta my first unit in their "new" building it was infested with rat poop/stunk.Prior manager before the current manager Tim was horrible.Was always something.

Tim C. en

Grado:

With my daughter graduating from UWM, I was in need of a last minute change in moving plans. Everyone was friendly, even though it's very busy this time of year. I was taking care of! Thanks !

masiqua d. en

Grado:

N/A

CHRIS E. en

Grado:

There was a surprising amount of mouse feces in my unit when I moved out. Since I didn’t store anything that would attract nice, I was a little concerned of the cleanliness. Otherwise, it was good.