Customer Reviews for U-Haul Moving & Storage of Vestavia

6044 comentarios

1024 Montgomery Hwy   Vestavia Hills, AL 35216
(Us Hwy 31)

(205) 822-4932

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(205) 822-4932

1024 Montgomery Hwy
Vestavia Hills, AL 35216
(Us Hwy 31)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Nothing to suggest.

H T L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOLM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chip M. 
Clasificación:
4.0

-

Yehuda F. 
Clasificación:
4.0

Found clothing and trash inside cab. Truck ran great no problems.

Pablo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKEYLA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH F. 
Clasificación:
5.0

Great job

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene R. 
Clasificación:
1.0

General Manager is always in a bad mood. Went to purchase propane, was told to come back later it would be at least 20 minutes. I told him no problem, thanked him for letting me know, went on to run my errands. Returned one hour later. When the attendant finally got around to arriving at the propane station, he was smoking a Black and Mild and talking on the phone. I thought he was homeless at first because he was in a black t-shirt with no identifying uniform or name tag. Same issue when renting trailers. Not a smile to be found in that place...

Ashley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
4.0

The man outside who directed me where to park was kind enough to me, but he was rude and hurried when telling another customer walking through the parking lot to get out of my way. It seemed like the other customer may have had mobility issues and I am a patient person. I understand a "sense of urgency" but not everything is urgent.

Ryan H. 
Clasificación:
3.0

This location seems to be understaffed. I visited two other Uhaul locations seeking the correct truck and this location seemed to be struggling in comparison. I was told at this location that they “couldn't see other stores inventory”, but other stores were able to see, book, and send me back to this location because it had exactly what I needed. Seems like a leadership issue with employees being able to say that and/or customer service issue based around the fact that the statement is inaccurate and untrue. Multiple learning opportunities here. I will be following up with a social media review as well. Gracias.

Russell W. 
Clasificación:
5.0

employers were great in explaining all the details of the rental.

LOUIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darwin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON S. 
Clasificación:
5.0

Rental was fine, but I had a question about after hours return and I spent 45 minutes on hold to speak to a person. My question was answered quickly once I was connected. I was told that a 45 min wait on the phone was short as some callers wait up to 2 hours.

Gail H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
4.0

All was well

Dennis E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
4.0

Always a simple and straightforward process to deal with the staff here. The easiest part of moving.

KEITH B. 
Clasificación:
4.0

The complete process of renting a moving vehicle from the initial contact through receiving the final email showing the final amount and completion of the process is extremely user friendly. It's always a pleasure working with the folks at this location.

KEITH B. 
Clasificación:
5.0

Answer the phone! The computer phone answering system is very pitiful. 20 min wait must bee the standard answer every time I called.

KEVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jachrista B. 
Clasificación:
5.0

Fast check in, great help with connecting trailer and learning how for future DIY

Seth B. 
Clasificación:
5.0

More counter help

BRANDON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY C. 
Clasificación:
2.0

Need better customer service . They were very rude

Tovona T. 
Clasificación:
5.0

This location in Vestavia Hills was great, and the kind gentleman who helped me was awesome! My overall Alabama Uhaul experience was a bit stressful, but turned out well in the end. I ordered my truck for 28th st in Birmingham, but they don't have one-way trucks, so my “confirmed” 10 foot truck was supposed to be 30 mins away in McCalla. When I got there, no truck. First call to customer service, I was told there were no 10 or 15 foot trucks within about 80 miles. I tried to figure something else out, but couldn't and had to call back. That time, I got a different customer service rep, and she was an absolute angel! She called all over and helped me get a 15 foot truck in Vestavia Hills, and saved the day. I wish I could remember her name (I am terrible with names), because she needs a raise!

Kayli B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
4.0

The truck I rented had not been cleaned in a long time, it was dusty on the outside (no problem) and dirty, greasy, grimy, sticky all over on the inside plus stains on the seat and rest of food lying around. I needed to ask for cleaning wipes to feel ok driving it. While I understand that the equipment may have been rented a lot, that did not give me a good impression of your service. Kudos to the representative at the location that was friendly and helped me with wipes without further questions.

ULRIKE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEJUAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marla C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY D. 
Clasificación:
3.0

did not have all the equipment that I had reserved which was very inconvenient.

BRYAN L. 
Clasificación:
5.0

Explain drop off process better during the equipment pick up.

JAMES A. 
Clasificación:
1.0

Don't overcharge account

MICHAEL F. 
Clasificación:
3.0

The only problem was that I was suppose to have 12 moving blankets and they were not placed in the truck! When I got to my destination, thats when I realized that they were not in the back of the truck. We didn't have time to go back and get them! Yet I called and they said they would deduct them. When I dropped off truck last night, the bill still had them on there. Now I have to call them AGAIN THIS morning to ask for refund! Very inconvenient.

BERTHA D. 
Clasificación:
5.0

Outstanding staff with excellent customer service.

Wendy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
3.0

Signage for drop off was in accurate

Kathy H. 
Clasificación:
5.0

Make sure you have trucks available in ALL LOCATIONS!!! If not applicable, please make sure your REGIONAL UHAUL DISPATCH DO THERE JOB!! I didn't receive a call which placed in a financial and timely challenge. This review should be address for Quality improvement for your availability/ recovery dept. I was very disappointed because I wasnt compensated for your lack of communication and availability.

Katrina H. 
Clasificación:
5.0

Nearly impossible to get someone on the phone. The web site was fairly easy to use

ROBERT M. 
Clasificación:
5.0

Courteous and efficient staff. Met all my expectations.

George D. 
Clasificación:
4.0

Overall great just a little faster would be good.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH B. 
Clasificación:
5.0

The location seemed a little understaffed but otherwise they were quick and helpful.

KEVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert G. 
Clasificación:
4.0

This location was a shell gas station, and the young man was new. Could have used some training in advance, but he was very friendly and wanted to help.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICKEY S. 
Clasificación:
1.0

SLOPPY SERVICE/ NEEDS BETTER CUSTOMER SERVICE DOJAHNAE BEST NEEDS TO PRACTICE BETTER CUSTOMER SERVICE

CHENETTA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAMIDOU B. 
Clasificación:
5.0

The employees were extremely friendly, helpful, and fast. Thanks for the awesome experience 😊

EDWARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark P. 
Clasificación:
5.0

Dameon is a very good employee.

PAUL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUIS H. 
Clasificación:
5.0

Clean the windshield

John E. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip F. 
Clasificación:
5.0

Everything involving the rental went smoothly.

CHRISTOPHER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kalvin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

It was all good!!!!!

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
4.0

My receipt says I was only supposed to be charged $33.50, but I was charged $42.70. What's up with that?

WHITNEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYL S. 
Clasificación:
5.0

Maybe a little faster. But overall great.

SCOTT S. 
Clasificación:
4.0

Truck name/number got me confused with license plate and made it harder for me to locate the truck. So maybe putting the truck number both in front and back of the truck would help.

Hieu T. 
Clasificación:
2.0

At first, Rep seemed like I was an inconvenience for him, argumentative about information that I was given by U-Haul customer support, and basically gave me the impression he was saying I was lying. By the time we made it to the hooking up the trailer and I needed to get a different hitch for my receiver, he became very helpful and attitude changed. Almost as if he is on commission.

Joseph W. 
Clasificación:
1.0

Better service , piss poor management .

Tyra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry T. 
Clasificación:
1.0

terrible experience

Edmond E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL E. 
Clasificación:
5.0

Improve....not.....the three guys were determined to get the trailer lights/jeep connection working.....even in the misting rain.

ELEANOR M. 
Clasificación:
4.0

The young man who is always there at this location and has helped me is very nice and helpful but he gets so backed up with folks because he is there by himself. Get him some help. especially during high volume times.

Marla B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Still H. 
Clasificación:
4.0

In and out fast!

ALLEN S. 
Clasificación:
5.0

Quick & Easy process!

Colyn F.  |  First Impressions 
Clasificación:
5.0

Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.

Joseph S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David M.  |  First Impressions 
Clasificación:
5.0

Employees were extremely nice and helpful always.

ANTHONY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie B.  |  First Impressions 
Clasificación:
1.0

The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,

Nilesha M.  |  First Impressions 
Clasificación:
5.0

Very friendly staff

Steve S.  |  First Impressions 
Clasificación:
5.0

courteous service always!!! I love Uhaul

JANINE C.  |  Overall Experience 
Clasificación:
5.0

No comment all excellent

Andrzej P.  |  Overall Experience 
Clasificación:
4.0

The facility was clean and easy to use.

Brian G.  |  Overall Experience 
Clasificación:
5.0

I had a great experience with this facility. The staff is very friendly and has clean facilities

Derek E.  |  Overall Experience 
Clasificación:
5.0

The staff was especially helpful and accommodating.

Otello A.  |  Overall Experience 
Clasificación:
5.0

Fantastic staff! Everyone was always so friendly and helpful.

Virgina S.  |  Overall Experience 
Clasificación:
5.0

The representatives were extremely helpful providing service

Adrienne B.  |  Overall Experience 
Clasificación:
5.0

I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!

Vicki R.  |  Overall Experience 
Clasificación:
5.0

The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!

Kyle C.  |  Overall Experience 
Clasificación:
4.0

Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit

JONATHAN G.  |  Overall Experience 
Clasificación:
5.0

Will use again.

ernestine r.  |  Overall Experience 
Clasificación:
4.0

Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.

Joseph W.  |  Overall Experience 
Clasificación:
5.0

The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!

Courtney R.  |  First Impressions 
Clasificación:
1.0

Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.

Glenn A.  |  Overall Experience 
Clasificación:
1.0

Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.

Wendy S.  |  Overall Experience 
Clasificación:
3.0

Can be difficult to locate staff for assistance.

MELISA B.  |  Overall Experience 
Clasificación:
5.0

Gracias

PEDRO T.  |  Overall Experience 
Clasificación:
5.0

Great place

Amber a.  |  Overall Experience 
Clasificación:
2.0

Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box

Nico K.  |  Overall Experience 
Clasificación:
5.0

Everyone is very helpful and kind.

Pam C. | Reservación
Clasificación:
5.0

I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.

Danica W.  |  Overall Experience 
Clasificación:
5.0

The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.

pam c. | Reservación
Clasificación:
5.0

I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!

Clark J.  |  Overall Experience 
Clasificación:
5.0

Nice storage.

Constance C.  |  Overall Experience 
Clasificación:
1.0

Just don’t. You can do better than this place.

James S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
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  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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    Autoalmacenamiento

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  • U-Box Container Icon
    Contenedores U-Box®

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    Suministros de mudanza

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  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

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