Comentarios del cliente para U-Haul Moving & Storage of Vestavia

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Vestavia

Grado total:

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Jennings B.
Grado:

Good job - I was in & out coming & going ????

Jason H.
Grado:

El cliente no dejó un comentario.

John S.
Grado:

picture of efficiency. well staffed, clean, busy

Peyton H.
Grado:

As always they were very professional.

Tia S.
Grado:

I can't remember the young man's name that worked with us but he was awesome

Keith L.
Grado:

El cliente no dejó un comentario.

JAMES N.
Grado:

El cliente no dejó un comentario.

David D.
Grado:

Nothing

David S.
Grado:

El cliente no dejó un comentario.

Andrea T.
Grado:

El cliente no dejó un comentario.

Shirley P.
Grado:

El cliente no dejó un comentario.

Roy A.
Grado:

The truck was great , it had smoke smell in cab , but the performance of truck and personal onsite were Great.

David D.
Grado:

NONE

Kerion T.
Grado:

El cliente no dejó un comentario.

Jimmie D.
Grado:

Great customer service.

Richard L.
Grado:

El cliente no dejó un comentario.

Isis M.
Grado:

El cliente no dejó un comentario.

Deborah W.
Grado:

Friendly staff observing Covid-19 guidelines.

Salim J.
Grado:

El cliente no dejó un comentario.

Rajesh G.
Grado:

Service at this location is really great and quick.First time I used u haul movers (Precise movers) on time and did their job well.

Andrzej P. | Overall Experience |
Grado:

No comment all excellent

Marianela R.
Grado:

El cliente no dejó un comentario.

Skylar T.
Grado:

El cliente no dejó un comentario.

Tony G.
Grado:

El cliente no dejó un comentario.

Stephanie B.
Grado:

El cliente no dejó un comentario.

Tawanda D.
Grado:

El cliente no dejó un comentario.

JOSEPH W.
Grado:

El cliente no dejó un comentario.

Amy C.
Grado:

El cliente no dejó un comentario.

Justin B.
Grado:

I was informed that I went over the mileage and the gas wasn’t where it needed to be. The app does not make it clear about any of this, and on top of that the guy who inspected it was incredibly rude, like I wasn’t worth his time and was an idiot. I would not do this ever again or recommend to a friend.

Jerikah F.
Grado:

El cliente no dejó un comentario.

Jennifer N.
Grado:

We rent a small truck from this location once per month for our non-profit agency. They are always so friendly and professional. We are in and out quickly. The truck is always clean and in good working condition. I would highly recommend!

Jose A.
Grado:

El cliente no dejó un comentario.

Clay C.
Grado:

El cliente no dejó un comentario.

JASON M.
Grado:

El cliente no dejó un comentario.

Martin F.
Grado:

El cliente no dejó un comentario.

Lataiya B.
Grado:

El cliente no dejó un comentario.

Kathleen G.
Grado:

Excellent customer service at the beginning and the end! The guys were polite and professional. Well done!

Arbie S.
Grado:

El cliente no dejó un comentario.

James N.
Grado:

El cliente no dejó un comentario.

Sharon B.
Grado:

El cliente no dejó un comentario.

Frank B.
Grado:

El cliente no dejó un comentario.

Marche P.
Grado:

This location was great however I had been to the center point location earlier the same day and was not able to rent a uhaul at that time because the systems were down even with all my information in there was no way for me to get the uhaul. I was highly upset and confused as to why there is not a back up system in place when there are problems with your card machines. This was an inconvenience to me and customer service (phone) had a very indifferent attitude about helping me. I will no longer rent with uhaul. This location was good but with the phone customer service and center point location’s service I will not be back. Terrible experience.

John S.
Grado:

El cliente no dejó un comentario.

Carla M.
Grado:

El cliente no dejó un comentario.

krishena M.
Grado:

The guy who took care of me, I forgot his name, but he was excellent throughout the entire process. He explained everything to me very well and was patient with me since it was my first time using your company. Thank you!

John K.
Grado:

El cliente no dejó un comentario.

Tommy W.
Grado:

extreme wait time even though I had booked online need a "fast lane" for pre-bookers

Rhonda M.
Grado:

El cliente no dejó un comentario.

Hunter H.
Grado:

No clear guidance/signage on where to drop off equipment after hours.

BRANT B.
Grado:

El cliente no dejó un comentario.

Robert C.
Grado:

I've used this U-haul dealer for many years. The service is always excellent!!

CHARLES G.
Grado:

Excellent. Please see reservation #21543899 which this reservation replaced. That reservation was very poor and had to be cancelled. Overall Uhaul preformed poorly this weekend in my opinion.

Elaine H.
Grado:

El cliente no dejó un comentario.

Andrea S.
Grado:

When our truck was pulled around, no one did an inspection or gave us any direction. In fact, we had to ask if it was our truck. The additional charges for gas were not explained either or we would have filled it to the level it had been. Other than that, it was a good experience and I will probably use this location again.

Adam M.
Grado:

Try to make issues correct with customers or they will look elsewhere

Bianca P.
Grado:

El cliente no dejó un comentario.

John W.
Grado:

El cliente no dejó un comentario.

Jonathan B.
Grado:

S

Rafael D.
Grado:

Great staff! However, I am not sure how a 50.00 rental turned into a 90.00 plus bill when I drove approximately 23 miles.

Paul H.
Grado:

El cliente no dejó un comentario.

Robyn S.
Grado:

El cliente no dejó un comentario.

Zenon rafael L.
Grado:

Make sure you check the rental before you sign for it.

Kenneth S.
Grado:

El cliente no dejó un comentario.

Mark B.
Grado:

El cliente no dejó un comentario.

Danny B.
Grado:

El cliente no dejó un comentario.

Jeffrey M.
Grado:

El cliente no dejó un comentario.

Tammy N.
Grado:

This was one of the easiest experiences. Customer service was great! I would recommend this to anyone. I never realized how easy it actually is to rent a U-Haul.

John B.
Grado:

Sales associates were very attentive and helpful. I like having the 24 hour availability.

Cesar A.
Grado:

El cliente no dejó un comentario.

Jonathan F.
Grado:

Everything thing was great

Nick C.
Grado:

El cliente no dejó un comentario.

Reginald S.
Grado:

El cliente no dejó un comentario.

lynn G.
Grado:

El cliente no dejó un comentario.

Mark B.
Grado:

El cliente no dejó un comentario.

joel S.
Grado:

The person I dealt with was the rudest person iv ever met in my life. I’m not exaggerating. The computers were horribly slow. He never acknowledged the situation. I had to ask what was going on a few times. It took almost :30 minutes to get the deal completed. No one was in front of me. Same guy hooked the trailer to my truck. He slammed it down on my hitch. After he hooked it up. I told him thanks by saying” I appreciate it” he ignored me and announced “blinkers and brake lights”. I dreaded returning the trailer simply because this guy was such a jerk. Really a miserable human being. I never would want someone to lose their job.. This person definitely needs corrected.

Allen B.
Grado:

Be more transparent with your pricing! Your pickup trucks are advertised as $19.95 a day. When I reserved the truck the discussion was $21.95 a day including tax. I asked then I will be paying for the gasoline used and your person replied that is correct. When I arrived to actually rent the truck, the total I was to expect was $49.95; plus I am still responsible for replacing any gasoline used!! When questioned about deception, your person, who was very nice, said mileage is added to the total regardless!! In my opinion, $19.95 a day is very deception and lying because if you drive the pickup one mile, the advertised rate is too low!! Request your advertisements specify whatever X dollars per mile is added to that quoted amount! As a customer, do not like deception in pricing--feel as if your company lied to me to get my business.

Farrar M.
Grado:

Needs more than one representative at site. Waited a good while to get my reserved truck. Then went through billing and rental agreement three times before completed online.

Jennifer N.
Grado:

We rent a vehicle from this location once per month for a food drive. They are always helpful and courteous. The vehicles are always clean and do not have any mechanical issues. I would recommend this U-Haul location.

John B.
Grado:

Always a great experience at this U-Haul Location. Extremely friendly customer service. Always!

Bill H.
Grado:

I and my reservation for the U-Haul location on Hy 280, for 1:pm today. I learned about 10:30 this morning the truck would not be available there, that I had to go to Vestiva Hills. Try to keep the 1st location for the customer.

Dovey M.
Grado:

El cliente no dejó un comentario.

Caleb W.
Grado:

I’ve moved several times in the area, and I rent trailers for my job a lot too. Even though there are several Uhaul locations closer to my home and work, I always drive here because I’ve always gotten quality service from these guys!

james D.
Grado:

El cliente no dejó un comentario.

Michael D.
Grado:

Completely satisfied with the rental from start to finish!!!

Herman M.
Grado:

The manager was grumpy and barely spoke. The new younger guy was energetic and was super helpful.

John S.
Grado:

El cliente no dejó un comentario.

Martha R.
Grado:

No improvements needed- it was pouring down rain, staff was friendly, helpful, asked if I had an umbrella...excellent service.

Roger T.
Grado:

El cliente no dejó un comentario.

Robert C.
Grado:

I leased a 26 foot enclosed truck. I drove it a total of 285 miles. It was the most uncomfortable ride I have ever had. It performed flawlessly but it bounced me rather vigorously all the way. It seemed like there was something wrong with the rear suspension.

William S.
Grado:

The people at this location are great to work with. Very nice.

Jennings B.
Grado:

El cliente no dejó un comentario.

Herman M.
Grado:

Everything went smoothly. Even when dealing with a new employee there was a more experienced employee readily available to give guidance. This location is my go to U-Haul.

Rebecca B.
Grado:

El cliente no dejó un comentario.

Kendus S.
Grado:

El cliente no dejó un comentario.

Robert K.
Grado:

Everything was great.

Tom R.
Grado:

El cliente no dejó un comentario.

Herman M.
Grado:

El cliente no dejó un comentario.

Herman M.
Grado:

El cliente no dejó un comentario.

Benjamin A.
Grado:

El cliente no dejó un comentario.

Oliver M.
Grado:

El cliente no dejó un comentario.

Bill T.
Grado:

El cliente no dejó un comentario.

Brian G. | Overall Experience |
Grado:

The facility was clean and easy to use.

Derek E. | Overall Experience |
Grado:

I had a great experience with this facility. The staff is very friendly and has clean facilities

Otello A. | Overall Experience |
Grado:

The staff was especially helpful and accommodating.

Virgina S. | Overall Experience |
Grado:

Fantastic staff! Everyone was always so friendly and helpful.

Adrienne B. | Overall Experience |
Grado:

The representatives were extremely helpful providing service

Vicki R. | Overall Experience |
Grado:

I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!

Kyle C. | Overall Experience |
Grado:

The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!

JONATHAN G. | Overall Experience |
Grado:

Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit

ernestine r. | Overall Experience |
Grado:

Will use again.

Joseph W. | Overall Experience |
Grado:

Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.

Courtney R. | First Impressions |
Grado:

The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!

Glenn A. | Overall Experience |
Grado:

Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.

Wendy S. | Overall Experience |
Grado:

Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.

MELISA B. | Overall Experience |
Grado:

Can be difficult to locate staff for assistance.

PEDRO T. | Overall Experience |
Grado:

Thanks

Amber a. | Overall Experience |
Grado:

Great place

Nico K. | Overall Experience |
Grado:

Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box

Pam C. | Reservación |
Grado:

Everyone is very helpful and kind.

Danica W. | Overall Experience |
Grado:

I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.

pam c. | Reservación |
Grado:

The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.

Clark J. | Overall Experience |
Grado:

I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!

Constance C. | Overall Experience |
Grado:

Nice storage.

James S. | Overall Experience |
Grado:

Just don’t. You can do better than this place.

No reviews have been submitted for this location.

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