Comentarios de los clientes para U-Haul Moving & Storage of Vestavia

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Vestavia

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Tyra H.
Clasificación:

Better service , piss poor management .

William L.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

El cliente no dejó un comentario.

BRIAN H.
Clasificación:

El cliente no dejó un comentario.

Larry T.
Clasificación:

El cliente no dejó un comentario.

Edmond E.
Clasificación:

terrible experience

PAUL E.
Clasificación:

El cliente no dejó un comentario.

ELEANOR M.
Clasificación:

Improve....not.....the three guys were determined to get the trailer lights/jeep connection working.....even in the misting rain.

Marla B.
Clasificación:

The young man who is always there at this location and has helped me is very nice and helpful but he gets so backed up with folks because he is there by himself. Get him some help. especially during high volume times.

Still H.
Clasificación:

El cliente no dejó un comentario.

ALLEN S.
Clasificación:

In and out fast!

Haley H.
Clasificación:

El cliente no dejó un comentario.

JULIA G.
Clasificación:

The truck leaked , steady stream of water down my leg while trying to drive, and all my boxes were wet. The bottom fell out of a couple while trying to move them. Cigarette butts in the ashtray. This was a nightmare move, let alone unsafe while trying to drive with water pouring in cab on drivers side. Will rethink before renting from here again.

David W.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

El cliente no dejó un comentario.

KEVIN A.
Clasificación:

El cliente no dejó un comentario.

CAROLINE B.
Clasificación:

El cliente no dejó un comentario.

Eric M.
Clasificación:

Would be helpful when returning a trailer if signage would direct you to the correct drop off location

Timothy M.
Clasificación:

El cliente no dejó un comentario.

Fredrico J.
Clasificación:

El cliente no dejó un comentario.

Preston R.
Clasificación:

Should have informed me to take pictures of truck on the inside cab. Did not know to do this because I had never rented before. Inform customers of what to expect

PATTYE A.
Clasificación:

There were only two people in the entire store and they were EXTREMELY busy. They were very nice. Maybe have 2 additional people so a couple can work the rentals and there would be people outside with the trucks.

GREGORY B.
Clasificación:

El cliente no dejó un comentario.

Brandy T.
Clasificación:

The tail lights on the trailer did not work. They sales guy told us that they did work properly.

Xavier L.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY F.
Clasificación:

El cliente no dejó un comentario.

Jose M.
Clasificación:

El cliente no dejó un comentario.

Amber J.
Clasificación:

The customer rep. in the store was wonderful and very helpful with a positive friendly attitude.

OLUWADARA O.
Clasificación:

El cliente no dejó un comentario.

RAMONA R.
Clasificación:

El cliente no dejó un comentario.

Douglas G.
Clasificación:

El cliente no dejó un comentario.

andrew R.
Clasificación:

I was charged for damages that I did not cause. Before I left with my van I made them aware of a mark on the hood of the van and was told that they would document it and then asked the woman I left it with if they needed to check the van before I left and was told that everything looked and I would receive my bill by the end of the day through my email. I never received my bill and only noticed the $150 charge on my bank account. I had to go to my Uhaul account to find out why I was charged that.

Alan H.
Clasificación:

El cliente no dejó un comentario.

John A.
Clasificación:

The Assistant Manager there was friendly and very ready to do business. Excellent focus

Shelbey N.
Clasificación:

El cliente no dejó un comentario.

CARLTON R.
Clasificación:

I am not sure if writing this review even means anything, since I reviewed this location a couple of weeks ago and nothing changed. We picked up a truck with a quarter tank of gas 2 weeks ago. I made the suggestion of being able to pick up a truck ready to roll, not one that you have to put gas in twice...once on pick up and then return. We obviously got the same truck, because once again, it still had a quarter tank of gas. If you are going to charge a premium to the person returning a truck not filled to its pick up level, then at least put the fuel in the truck for the next person that is renting. Hopefully you will follow through this time. Hoping that we do not have to rent again for a long time. This location does always seem to at least have the available equipment and the manager is very nice!

KENNETH D.
Clasificación:

Van was full of broken glass shards when picked up and some mechanical issues with vehicle. Staff was very friendly though.

BRANDY W.
Clasificación:

El cliente no dejó un comentario.

Ericka T.
Clasificación:

El cliente no dejó un comentario.

ANDREW B.
Clasificación:

El cliente no dejó un comentario.

Michelle J.
Clasificación:

Only the inside drivers window needed cleaning. All else went great. There was a light that came on and stayed on “tow ? Light”??? Maybe. Wasn't towing anything didn't seem to affect us. ?

NOOR ALDEEN O.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

Good staff well run location.Manager Antonio good leader.

JASON C.
Clasificación:

good service

Sabrina S.
Clasificación:

Everything was Supreme and Excellent

James M.
Clasificación:

El cliente no dejó un comentario.

JAMES A.
Clasificación:

El cliente no dejó un comentario.

Cody L.
Clasificación:

Friendlier staff

Colyn F. | First Impressions |
Clasificación:

Quick & Easy process!

Phillip H.
Clasificación:

Staff was excellent!!!

JAMES F.
Clasificación:

El cliente no dejó un comentario.

beatrille A.
Clasificación:

El cliente no dejó un comentario.

ROBERT W.
Clasificación:

El cliente no dejó un comentario.

Victor C.
Clasificación:

Nothing at all in my book!

Gregory C.
Clasificación:

Uhaul in Vestavia is absolutely awesome. Always great experience. I appreciate the staff there.

Barbara P.
Clasificación:

El cliente no dejó un comentario.

Craig M.
Clasificación:

El cliente no dejó un comentario.

DOUGLAS H.
Clasificación:

El cliente no dejó un comentario.

Clark R.
Clasificación:

I wanted both an appliance dolly and a regular dolly to help me. I had them on my order and was disappointed when I got to my location and they were not in the truck. I should have checked before but didn't think about it. Would be nice if part of the check in process is verification that the add ones are there before I leave the store. Other than that I was very impressed with the self guided pickup, and would certainly use it again!

Earl J.
Clasificación:

El cliente no dejó un comentario.

Lynn E.
Clasificación:

I received a phone call from road assistance (a neighbor called to complain we had parked the truck in front of our house). It was difficult to call back, as the automated answer did not give the option "if you are returning a call..." It would make it easier for customers to return calls from U-Haul if such an option was made available.

LEE H.
Clasificación:

I should be refunded the miles overage and the cost of the pads.

TINA C.
Clasificación:

Dameon is extremely helpful and professional!

Margaret P.
Clasificación:

El cliente no dejó un comentario.

Elisa C.
Clasificación:

El cliente no dejó un comentario.

Breunna E.
Clasificación:

El cliente no dejó un comentario.

Carlton R.
Clasificación:

When we picked up our 15ft truck, it only had a quarter of a tank of gas. They should have filled it up, period, for the next customer. Especially, since they charge a premium if you do not bring it back filled to the amount it had when you took possession of your rental. If it's full, it is easier for the customer to just refill for the next renter without paying for more gas than was used during your time with the truck.

WILLIAM S.
Clasificación:

Returning the trailer was a challenge. Some locations in Birmingham do not accept trailer returns. Originally sent to location near downtown in very rundown neighborhood which was not marked and I was afraid to get out of my car. The above location worked, but it is on the same road and very near one that doesn't take trailer returns.

Jim H.
Clasificación:

Antonio was great! And so was the rest of the staff. I have used this location several times and won't use anywhere else in Birmingham.

NATALIE C.
Clasificación:

El cliente no dejó un comentario.

Justin H.
Clasificación:

El cliente no dejó un comentario.

Kelly G.
Clasificación:

Staff was courteous and professional throughout all my moving needs, i.e. renting a vehicle, supplies, having lost a key, etc.

Charles H.
Clasificación:

Everything went very well from the man at the counter who checked me in to the young man in the lot that hooked the trailer up. Both very professional and courteous

Kaylin R.
Clasificación:

Awesome!!

Kaylin R.
Clasificación:

They did everything great!!

calvin F.
Clasificación:

Very courteous and helpful staff!!!

SIRETTA W.
Clasificación:

The Team member that waiting on me had great people skills and excellent customer service, those are things you look for when doing business!

James F.
Clasificación:

Smooth transaction all around. Antonio was great! Cargo van ran beautifully. No problems at all. Thank you.

Joseph S. | Overall Experience |
Clasificación:

Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.

Susan H.
Clasificación:

El cliente no dejó un comentario.

Henry W.
Clasificación:

I chose this location because I have rented there for many years and I know I can count on them being well stocked and have a great staff. It is not the most convenient to my house but I will continue to go there. The management must be great because I dealt with several staff members and they all were friendly and professional. UHaul can be proud of this location as setting the quality bar very high.

Ralph S.
Clasificación:

they ran additional charge for car dolly insurance after i had already declined and PPd the entire Bill $1168.00...they did not mount the car on dolly correctly the wheels were turned and the chains were wrapped over the drive shafts mutiple times. due to whells not beng on the dolly straight we had mutipe emergency stops because they would not stay on wheels..i have pictures of all of this...due to them wrapping chin excessively around rive shaft we have a pull to the left now while driving car....the receiving location check in manager could not believe what/how they did this and had to unbolt bracket from dolly to get chain off....i want credit back on my AE for dolly...complete disaster they should be ashamed of themselves,. All they wanted was cash for the hook up trying to side hustle my son at pick up time...

Samuel J.
Clasificación:

El cliente no dejó un comentario.

JEFF S.
Clasificación:

El cliente no dejó un comentario.

TERRY W.
Clasificación:

El cliente no dejó un comentario.

John T.
Clasificación:

we were sent to 3, yes 3, different locations to drop of the trailer. WHY. This took us 2 hours and much frustration. the whole experience was bad. A great shame becausethe individuals were really nice people.

BRYAN JAMES T.
Clasificación:

El cliente no dejó un comentario.

Scarlett A.
Clasificación:

El cliente no dejó un comentario.

SANTI C.
Clasificación:

Nothing Damon was awesome

Glen D.
Clasificación:

There was one tie down missing from front right corner, but did not prevent success. The employees there do make a difference!

Kathryn S.
Clasificación:

El cliente no dejó un comentario.

William W.
Clasificación:

El cliente no dejó un comentario.

Charles H.
Clasificación:

The internet check in was awful.

Mark H.
Clasificación:

Very professional and helpful

ISABEL M.
Clasificación:

El cliente no dejó un comentario.

Guillermo L.
Clasificación:

Have the people providing the ser vice talk to the customers

scott B.
Clasificación:

El cliente no dejó un comentario.

ROBERT W.
Clasificación:

Excellent in every aspect

Carla J.
Clasificación:

Keep doing what you do!

Phillip A.
Clasificación:

Everything was perfect. People at pickup were prompt as soon as I got there.

JUNG K.
Clasificación:

El cliente no dejó un comentario.

David M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ANTHONY W. | Overall Experience |
Clasificación:

Employees were extremely nice and helpful always.

Randall G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Katie B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nilesha M. | First Impressions |
Clasificación:

The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,

Steve S. | First Impressions |
Clasificación:

Very friendly staff

JANINE C. | Overall Experience |
Clasificación:

courteous service always!!! I love Uhaul

Andrzej P. | Overall Experience |
Clasificación:

No comment all excellent

Brian G. | Overall Experience |
Clasificación:

The facility was clean and easy to use.

Derek E. | Overall Experience |
Clasificación:

I had a great experience with this facility. The staff is very friendly and has clean facilities

Otello A. | Overall Experience |
Clasificación:

The staff was especially helpful and accommodating.

Virgina S. | Overall Experience |
Clasificación:

Fantastic staff! Everyone was always so friendly and helpful.

Adrienne B. | Overall Experience |
Clasificación:

The representatives were extremely helpful providing service

Vicki R. | Overall Experience |
Clasificación:

I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!

Kyle C. | Overall Experience |
Clasificación:

The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!

JONATHAN G. | Overall Experience |
Clasificación:

Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit

ernestine r. | Overall Experience |
Clasificación:

Will use again.

Joseph W. | Overall Experience |
Clasificación:

Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.

Courtney R. | First Impressions |
Clasificación:

The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!

Glenn A. | Overall Experience |
Clasificación:

Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.

Wendy S. | Overall Experience |
Clasificación:

Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.

MELISA B. | Overall Experience |
Clasificación:

Can be difficult to locate staff for assistance.

PEDRO T. | Overall Experience |
Clasificación:

Thanks

Amber a. | Overall Experience |
Clasificación:

Great place

Nico K. | Overall Experience |
Clasificación:

Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box

Pam C. | Reservation |
Clasificación:

Everyone is very helpful and kind.

Danica W. | Overall Experience |
Clasificación:

I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.

pam c. | Reservation |
Clasificación:

The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.

Clark J. | Overall Experience |
Clasificación:

I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!

Constance C. | Overall Experience |
Clasificación:

Nice storage.

James S. | Overall Experience |
Clasificación:

Just don’t. You can do better than this place.

No se han enviado comentarios para esta ubicación.

Volver
arriba