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Trevon BCustomer Reviews for U-Haul Moving & Storage of Vestavia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best U-Haul location ever! The people are always so nice & helpful. I won't use any other U-Haul.
Margaret K | Overall ExperienceEmployees are TOP NOTCH!!
John MThe gentleman that helped me one the phone and in person is top notch and has great customer service skills. He needs to be commended for his work.
Frank TJay was fast and very efficient.
scott mThe employee that met us in the morning and attached our trailer was kind, efficient and enthusiastic. U-Haul is very lucky to have him. I wish I got his name.
jonathan hLove Vestavia U-Haul and also the 280
jacky RPickup and drop-off was fast and easy. The guys know what they're doing.
Todd FGood, convenient location with fast service both out and return. Always plenty of inventory so no problem getting what you need even when reserving the day before.
Stan MFire the general manager. And better training for the employees as the straps kept coming off my auto transport the entire trip from Alabama to Maryland also the chain wasn't connected underneath my car
Brian MVery good service and easy to use. Price was very reasonable.
Thomas GPerformed online return. Locations was easy to get to and well lit.
Chris TN/A
Charles MFriendly, knowledgeable and efficient staff.
Karen CFrom my perspective, the crew whom was on site working, seemed to be relatively coheasive thus giving the impression that team work is exercised, that’s a good thing, th aks
Neil GI needed a quick local rental and the staff had me ready to go in less than an hour. Then I needed it longer and they accommodated me. Check out and check in were easy and everyone was very friendly. Thank you!
ROBERT HNothing…it’s in “tip-top shape” and has a delightful atmosphere!
John Mgreat serve!
Junsheng GI tried multiple times to add insurance but your site would not allow me to. The counter people couldn’t either.
Brandon SA Uhaul employee jack knife a trailer into my car damaging it. I cannot get anyone from Uhaul to respond after the manager at the Uhaul location told me it would be repaired.
Keith HI have used this location many times recently and I have to say they are excellent to deal with!
William WWould like to speak with a manager
Darian CWe did not get the 12 moving blankets we paid for.
Michael MNone
Michael DThis is a large scale location but they still immediately came out and helped me get to the right location for drop off and helped me get it parked and disconnected!
Jeff CNo improvement. Anthonio Chism was awesome. They were very busy. He was literally handling 4 different thing at the same time while staying friendly and not getting frazzled. Excellent customer service!
Susan CFor the most part, the equipment was well maintained. However, two of the "tie down" hooks were damaged. The one on the right bottom side about midway was missing. The left front one was damaged and sustained additional damage when I used the trailer. The weight of what was tied pulled it further from its mooring point on one side. I suggest stronger tie-down points for the 5x8 enclosed trailer. I'd like to commend Antony or Antonio at the Vestavia Hills site for always exhibiting excellent customer service.
Kirk PNothing
Doug RThis was the fastest install! My appointment was at 9am and I arrived about 20 minutes early. I was finished and checking out before it even reached my appointment time. The employees I spoke to were all very pleasant as well. 10 out 10 would recommend!
Julie MThey was very helpful and friendly.
Shequieta A | First ImpressionsFriendly staff
Jay MKeep up the great work@
John MThe staff is excellent. I always use this uhaul. Very accommodating
Pam DVery friendly very helpful. Took a lot less time than I thought it was going to. Thank you very much.
Rachel DAppreciated the fast, efficient check out and connection of trailer. I’d recommend a little more detailed instruction on returning after hours and checking out with app. Only a suggestion and not a complaint. Thank you!
Steven BStaff had me in and out.
Shaquora JDon’t charge for gas when I filled to level it was when I left. $8.50 but the principle…should be able to check in with associate rather than leaving it and screwing me at the end.
Eric WNothing
Feicia WGot charged for gas when I returned the truck with the amount of gas that was agreed upon. Truck had no blinkers as well.
Parker WThis is a pleasant and friendly environment where the employees were very hard to please the customers. I am very satisfied and can't think of any needed improvements...
Ernest GGreat service. Rental pickup and drop off went smoothly.
April TExcellent!
William WEXCELLENT CUSTOMER SERVICE!!!
Jerry HEXCELLENT CUSTOMER SEVICE
George GMy experience was excellent my agent was helpful and professional. Truly a good employee to have. Thank you
Joel GGreat experience overall, the younger gentleman/installer went out of his way to make delivery of my vehicle a pleasant experience!!!! Thank you
Sam CThe staff was very helpful and courteous. Spent time explaining the process and showing me the unit to make sure it was what I needed.
mara t | Overall ExperienceLights did not always work or there was a delay in the lights turning on. Would be helpful to have light in the unit since it is indoors.
myste k | Overall ExperienceEverything was great!!! Thank you!!
jefferey f | Overall ExperienceStaff was horrible. Storage was horrible. Layout was horrible. Will keep it stored until I have to but I will never use U-Haul again.
THOMAS V | First ImpressionsI would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.
Jessica O | Overall ExperienceThe Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.
Hannah G | First ImpressionsQuick & Easy process!
Colyn F | First ImpressionsGreat staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.
Joseph S | Overall ExperienceEmployees were extremely nice and helpful always.
ANTHONY W | Overall ExperienceThe customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,
Nilesha M | First ImpressionsVery friendly staff
Steve S | First Impressionscourteous service always!!! I love Uhaul
JANINE C | Overall ExperienceNo comment all excellent
Andrzej P | Overall ExperienceThe facility was clean and easy to use.
Brian G | Overall ExperienceI had a great experience with this facility. The staff is very friendly and has clean facilities
Derek E | Overall ExperienceThe staff was especially helpful and accommodating.
Otello A | Overall ExperienceFantastic staff! Everyone was always so friendly and helpful.
Virgina S | Overall ExperienceThe representatives were extremely helpful providing service
Adrienne B | Overall ExperienceI have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!
Vicki R | Overall ExperienceThe staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!
Kyle C | Overall ExperienceStorage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit
JONATHAN G | Overall ExperienceWill use again.
ernestine r | Overall ExperienceGreat storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.
Joseph W | Overall ExperienceThe restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!
Courtney R | First ImpressionsEvery time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.
Glenn A | Overall ExperienceRented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.
Wendy S | Overall ExperienceCan be difficult to locate staff for assistance.
MELISA B | Overall ExperienceThanks
PEDRO T | Overall ExperienceGreat place
Amber a | Overall ExperienceSomeone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box
Nico K | Overall ExperienceEveryone is very helpful and kind.
Pam C | ReservationI used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.
Danica W | Overall ExperienceThe people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.
pam c | ReservationI have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!
Clark J | Overall ExperienceNice storage.
Constance C | Overall ExperienceJust don’t. You can do better than this place.
James S | Overall Experience