Customer Reviews for U-Haul Moving & Storage of Valley Hi

1,906 comentarios

7699 Hwy 90 W   San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410)

(210) 673-4960

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(210) 673-4960

7699 Hwy 90 W
San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

GARY F. 
Clasificación:
3.0

Friendly and professional service received, but the vehicle was not clean. Vehicle was not maintained as I was required to add power steering fluid during the trip. The vehicle had an exhaust leak that became worse during the trip. Very loud. Could have been identified and repaired prior to issuing me the vehicle. Or given another vehicle.

SETH PATRICK W. 
Clasificación:
5.0

I should not pay for additional miles on the way back to the drop off location! You shoul be a little more flexible about the mileage arrangements! You already charge a lot for the distance!

OKAN E. 
Clasificación:
5.0

Nothing was very satisfied

Josephine M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW J. 
Clasificación:
5.0

Very helpful young man.

DORALINDA B. 
Clasificación:
1.0

We reserved a pickup truck received a quote to include mileage because the lady repeated how many miles we would be traveling. We were quoted roughly 400 I'm sure with tax and all this would be a Friday-Sunday. One the day before we receive a call that no pick up truck was available so a free upgrade would be available. So with understanding at same price quoted. Then on day of 730 am we receive a call that the car pool was not available and we would have to pick it up in a different city. Kinda defeats the purpose of reserving ahead of time. But now my credit card was charged twice. For the vehicle plus the mileage. Correct me if I am wrong, if we told the first agent where we were traveling and she included that mileage into the first original quote shouldn't I keep the "free upgrade" to include the mileage she entered into that quote. Makes no sense! Yes I am upset over $800 for mileage.

Erica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HORACE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORALINDA B. 
Clasificación:
2.0

Better customer service, more explanation about extra fees. Had no idea there was a cost for some stuff

Jillian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON O. 
Clasificación:
3.0

The truck was filthy. You should have it cleaned between customers, or at minimum wash the truck once a month.

RUBEN S. 
Clasificación:
5.0

I needed a trailer for a couple of hours and for $14.95 was an excellent deal.

VICTOR R. 
Clasificación:
3.0

It's a little pricey

STEPHANIE A. 
Clasificación:
3.0

Employees were friendly & helpful, but the location is very hard to get to unless you're familiar with the area

jorge B. 
Clasificación:
5.0

Everything thing was great

IVETTE R. 
Clasificación:
5.0

Have more workers

KARLO L. 
Clasificación:
4.0

El cliente no dejó un comentario.

HERBERT L. 
Clasificación:
2.0

Picking up the uhaul was easy and simple with the first representative that I spoke with in store but after coming back to return uhaul I had to deal with a obnoxious employee that was only worried about his personal time and was also upset that I was late due to traffic and charged me a another day for not knowing about calling if I was running late how does one hour turn into another whole day of charge? After I asked if I could just hold on to uhaul and use for another day he said no since I'm there I have to leave it and deal with the extra charge. The second rep is not the right rep for this company but the first guy I worked with was awesome second guy that took my keys from drop off can learn a lot from the frist guy.

Edward T. 
Clasificación:
5.0

I believe the employees name was victor he was very professional, helpful and has humanity very difficult to find these days! Great asset to your company.

ERNEST M. 
Clasificación:
5.0

The complete transaction went so smooth ,no waiting everything ready..

THOMAS F. 
Clasificación:
5.0

Offer more drop-off locations when booking. We had to change the drop-off location when we got to our destination.

Keith B. 
Clasificación:
4.0

One of the tail lights went out. The website to return was not working, i couldn't upload a picture and complete the return. I was on hold for over an hour with the after hours line for help and no one answers. Even with a call back request. The guy at the U haul office was good and so was the girl on rapid response

RAFAEL R. 
Clasificación:
3.0

Do better maintenance on the trucks the truck I had the brakes were not that good the air condition didn't work

ROBERT T. 
Clasificación:
4.0

We were to turn in trailer at LaCoste, Tx but there was no personnel available and no one returned our phone calls. Had to drive into San Antonio to another location where we got excellent return service. Not a great experience .

ron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLOYCE U. 
Clasificación:
5.0

Service the vehicles

timeka B. 
Clasificación:
5.0

Customer service was good.

Brandon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin S. 
Clasificación:
1.0

I don't remember the gentleman's name however if you check the person who handled my charges you could pull him up. He was rude with complete lack of customer service, completely disrespectful and at one point stated “ dead ass” because the person who gave me a ride to pick up the truck parked in the wrong area.. He refused to help me until my friend moved his vehicle… I won't even say young man because he was not, this immature male person made my experience so unpleasant that I would never refer someone to this uhaul location. I would rather drive miles away then return with that person.

ANA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry L. 
Clasificación:
1.0

Give some gas to work with when giving me a uhaul. Was driving for 1 minute and it states 30 miles till empty… Told the management about it and he did not help at all with the situation and had an “it is what it is” mentality. I rent from uhaul a lot but because of this poor experience I will be switching to a different rental company.

CONNOR RYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY G. 
Clasificación:
5.0

Great customer service. Very efficient. Very courteous.

JOHN K. 
Clasificación:
5.0

Kenon was outstanding, courteous, professional and knowledgeable. Excellent customer service skills. Total great team.

ANDREW B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
4.0

Only issue with the trailer I rented, the wheels were pretty rusted needed to be replaced.

Travis B. 
Clasificación:
4.0

Hire more employees with caring and good customer service

CELIA S. 
Clasificación:
4.0

Fast, friendly and knew what they were doing. Got us checked in and out of there in no time. Gracias

ROGER R. 
Clasificación:
1.0

We were stranded with no battery and no phone service and left a note saying that with the return yet we were charged anyway

Kimberly B. 
Clasificación:
5.0

Kellen and James were very helpful.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLY H. 
Clasificación:
5.0

There's not to much needed real good workes

JAMES S. 
Clasificación:
5.0

Everything was dine perfectly and expertly.

PAUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON H. 
Clasificación:
2.0

When I picked the u-haul up the back was already dirty with dirt and a few small items on the floor of the haul area. I went ahead and took the truck and done a short move. When returning the vehicle the representative opened the back of the u-haul walked over and grabbed a broom. He then handed me the broom and said “ I need you to sweep out the back of the u haul or I will have to charge you.” I took the broom and swept out the pre assisting dirt to keep from being charged. I just don't think it's fair that I had to clean up someone else's mess just not to get charged for this truck.

Billy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

The man who helped me was super nice and very helpful

MARIANNA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR T. 
Clasificación:
5.0

The truck's suspension ran a little rough, and it pulled slightly to the right. Additionally, the steering was a bit loose.

OLEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio Z. 
Clasificación:
5.0

Love UHaul !!

EDNA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTURO V. 
Clasificación:
5.0

No comment at this time.

CHARLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW Y. 
Clasificación:
5.0

Drop off location was excellent so was the service.

Ricardo C. 
Clasificación:
5.0

I had low air pressure on my car as I was returning. The associate help me up with it. I appreciate 🙏 extra efforts to go beyond. Great service

KAMALJEET K. 
Clasificación:
3.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY L. 
Clasificación:
1.0

The ramp for the trailer came completely off and smashed my foot very poor on the equipment and I expect a full refund and my toe is black probably fractured my whole foot cause it's swollen

Kyler C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
1.0

Charged me for somebody else's rental

KEVIN C. 
Clasificación:
5.0

Drop off instructions we're easy, great idea for after hours dropoff

George F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

Extraordinario servicio al cliente

BOBBY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAITLIN P. 
Clasificación:
3.0

The employees had an attitude of a difference when I return the vehicle with Guy he tried to charge me we're not having it clean enough $25 then he charge me for gas even though I went ahead and put gas in there and it was more than when I picked it up the customer service was not there especially when dropping it off I was told I was going to get a receipt and they asked me for my email I have not received my receipt but I got this survey and I need the receipt for work

VICTOR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOBY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALBERTO C. 
Clasificación:
4.0

Retrain your front office staff. Girl at front counter was rude and somewhat “irritated” that day. It's unfortunate that one bad apple lowered our experience and expectations.

JESSE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack G. 
Clasificación:
5.0

El cliente no dejó un comentario.

lois B. 
Clasificación:
5.0

Denise was great as usual!! Very helpful and quick! ¡Gracias!

Andrew M. 
Clasificación:
5.0

First time using this location in San Antonio, Texas. Friendly service and was in and out very timely.

ANDRA B. 
Clasificación:
5.0

Great professional service. Kuddos to entire team. Repeat customer.

Adalberto R. 
Clasificación:
3.0

always have propane availible and the people to fill tanks

ANDRES R. 
Clasificación:
5.0

Overall process was great! The employees were extremely helpful in getting everything set up for my rental. My only suggestion would be to have the trailer/vehicle ready for pickup in a convenient location when a customer makes a reservation. I think this would speed up the rental process a bit but overall it was a pleasant experience.

MICHAEL R. 
Clasificación:
1.0

My pick up time was at 2:52 Wednesday and when I returned the equipment on Thursday, I was there at 2.58 of the following day y missed by 6 minutes and they charge me 2 days rental and the "manager" was not willing to negotiate nothing.

Elizabeth A. 
Clasificación:
4.0

You got to take more People to help

HERBERT L. 
Clasificación:
5.0

The only problem that I would like addresses. I rented 6 packages of blankets and only used 2, I tried to return the same day the 4 and was told no. That is like taking my money for something I could not use. Its unfair and poor business practice. I would like someone from corporate to address this and provide a refund.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE G. 
Clasificación:
5.0

Small shop but very well stocked Chris was very patient n helpful throughout the entire process of getting me a car trailer. Hooked everything up n explained the process well.

DEREK H. 
Clasificación:
4.0

The problem was not corrected. You addressed this to Luis Perez. My name is Joyce Zeits that is the name that SHOULD be on this account...NOT Luis Perez.

Luis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT C. 
Clasificación:
5.0

Great service.

NATHAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

Great customer service!

RYAN D. 
Clasificación:
5.0

Nothing excellent service

Richard I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO ANTONIO P. 
Clasificación:
5.0

Gracias

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B. 
No se han enviado comentarios para esta ubicación.

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