Comentarios del cliente para U-Haul Moving & Storage of Valley Hi

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Valley Hi

Grado total:

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Sharfeddin S. en

Grado:

I was told that the van gas tank is full, however I realized that it wan't full just after leaving the location. it was above 75% but not full

Roy B. en

Grado:

No smiles. Weird customer service. Kimberly seemed like she didn’t wanna be there. At least a smile would help. The guy who checked me out seemed off.

Guillermo G. en

Grado:

All attendants were very courteous and knowledgeable. I've been here 3 times this year and the experience was consistent each time.

Ricardo S. en

Grado:

El cliente no dejó un comentario.

Dorothy A. en

Grado:

El cliente no dejó un comentario.

Yvette R. en

Grado:

Everyone was helpful, polite, and professional. Definitely would recommend to friends and family.

Kirby W. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

They did not have my trailer. I had to drive a long Distance to pick up my trailer. Plus they did have the moving blamets

Craig W. en

Grado:

El cliente no dejó un comentario.

Rey R. en

Grado:

El cliente no dejó un comentario.

Augustine T. en

Grado:

Greet customer when they come in. Have more staff for less wait time.

William J. en

Grado:

U can’t cancel a reservation without notifying the renter! Your staff was notified I was running late when I asked what time they closed they told me 8pm! They never mentioned I needed to give a specific time of arrival. When they had already rented my trailer all I was offered was go contact Uhall on the phone??. Then I was dumped by three different customer service from person to person before I could get them help with the issue! I will do everything I can to never use Haul!??

Phillis H. en

Grado:

El cliente no dejó un comentario.

Pastora Alicia K. en

Grado:

Only need more light in the parking lot, to be available to see when attaching car carrier, the rest was excellent

Antonio S. en

Grado:

El cliente no dejó un comentario.

desarae a. en

Grado:

Just want to say thank you to Joe he helped me out so much I greatly appreciate what he did..

Stephanie B. en

Grado:

El cliente no dejó un comentario.

Ervette Q. en

Grado:

El cliente no dejó un comentario.

Baldemar H. en

Grado:

The facility was clean and well organized on the floor with the displays and equipment, the personnel were helpful when asking how can they help me, I told them I was in need of a trailer, they asked what I needed the trailer for and I explained what I needed and I was recommended a certain trailer which was perfect, the issue was after getting the contract signed and getting haded my packet with all the information and details in case of a break down, we then proceeded to hook up the trailer to my truck and the employee told me to please to my truck and turn on the lights and step on the brakes and turn signals and she told me they were operational, I went to conduct my own walk around and pointed out that the right rear side marker light and rear running light weren't working! The female employee then proceeded to say I'll be right back, then the male employee came out and looked at the trailer and pulled the wire's some what out and stated sometimes it's the wiring, I replied I don't want to get a ticket from the police and he replied you shouldn't! At that time I was like are you going to fix it or am I going to get another trailer?... but he reassured me by saying you should be good!... if I wasn't pressed for time I would have said give me another trailer!. So I just took the trailer and conducting the inspection and to picture of the inoperative light's not operational!... luckily I didn't run into any incidents and the trailer worked out fine!... I just would say for future reference for the employees to inspect the equipment being brought back to the rental facility before it gets placed on the ready to rent without thoroughly going over it. But overall I would recommend U-HAUL to friends and family!... Thank you.

Charles L. en

Grado:

El cliente no dejó un comentario.

tony G. en

Grado:

El cliente no dejó un comentario.

Gabriel R. en

Grado:

The employees are very knowledgeable and extremely helpful in making a rental. Will be back again. No need to go anywhere else.

Agustin F. en

Grado:

Buen servicio muy confiable.

William D. en

Grado:

the lights did not work on the trailer on one side bare wires the tongue was cracked had a lot of problems and issues with this trailer when I hauled it

delphina G. en

Grado:

El cliente no dejó un comentario.

JUNE R. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

El cliente no dejó un comentario.

Joseph H. en

Grado:

El cliente no dejó un comentario.

Candido R. en

Grado:

The store itself is good. However, the UHaul app leaves much to be desired. It need to be faster and more intuitive.

Joe G. en

Grado:

It was a great experience. No problems at all.

Jose C. en

Grado:

The Truck I rented had engine light on and doors did not close correctly

John G. en

Grado:

Customer service was mediocre. More emphasis should be put into the information provided for customers traveling long distances. Staff personnel just rushed me through the process and pointed at the truck and literally walked off. I say this because the truck was in an awkward place and I did not want to hit or damage any of the surrounding vehicles. A quick spot or even some notables when using the app would help.

Barry M. en

Grado:

I rented 2 trucks on back to back days. The first one had water in the pockets on the driver door. The door armrest was coming off. There were many scratches and dents. But it drove okay, so the other things didn’t bother me as much. The customer service was good. Joe was very patient and professional. I’d give him 5 stars!

Maria B. en

Grado:

One person working. 3 people ahead of me and took an hour wait to drop off. The only employee was doing the paperwork, then going outside to hook up. He had no help and was very irritated about it. When I left there where 7 people in line behind me. Very poor management not having more than one person on a weekend.

Jeffrey K. en

Grado:

Joe impressed me with his calm demeanor as he performed his job. He assisted multiple customers single handedly, and went beyond expectations with my complex moving situation every time I visited this location. As a retail HR manager, I saw Joe as a high potential, engaged, dedicated performer. I hope U-Haul sees him in the same light.

Vedara S. en

Grado:

El cliente no dejó un comentario.

frank A. en

Grado:

Maybe clean the interior and exterior of the trucks. I could hardly see out of the windows. Interior was also not clean.

Chris D. en

Grado:

El cliente no dejó un comentario.

Joshua D. en

Grado:

El cliente no dejó un comentario.

LORI G. en

Grado:

Lamebrain

Jorge P. en

Grado:

Truck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,