Comentarios de los clientes para U-Haul Moving & Storage of Valley Hi

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Testimonios de clientes recientes de U-Haul Moving & Storage of Valley Hi

Clasificación general:

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Roosevelt S.
Clasificación:

The moving truck we received was basically a death trap on wheels. You had to pump the breaks, in order to stop, because if you just pushed the breaks down, you wouldn't stop. The gas fumes coming from the vehicle, while driving, was horrible. Rolled the windows down, because having them closed was horrible, but having them open was just as bad, and my dad (Roosevelt) ended up with a horrible headache from having to smell them while driving. We then called the location, once we got to the drop off place, and asked if we could drop the vehicle off at a different location because we didn't feel safe driving it (now when we were picking it up, we asked if we could drop it off at a different location or would they charge and the manager said they would) and the manager told us that we would have to call roadside assistance and see what they told us because he couldn't answer that. We decided we didn't want to take a chance of them saying they couldn't or wouldn't help, so we took our time driving the vehicle back. On top of that, when we got the vehicle, we were told we would pay for it now, and then once we brought it back, if we went over on anything, we would only pay the difference. Well, when we went to drop it off the guy was trying to charge us another amount. We explained that thats not what we were told and that we had already paid a certain amount. The rep already came off with an attitude when we were dropping the truck off but his attitude got worse. The rep started telling us that it wasn't paid, it was just hold. We then showed the rep that it took the money out of our account and that we didn't have money for them to place almost a 300 hold on our account and that we weren't going to allow that since thats not what we were told. The rep really started to become more rude sighing, walking into the business, going to the computer and started typing stuff. He then printed off a receipt and started explain to us the contract and how we hadn't paid it, etc. We explained, and showed him again, how we did pay it and it showed in our account in which he started to get smart with us. Then as I was sitting there another charge from uhaul came into my account and I stated you just charged me another 15 and he got smart and said yall said you were only going to pay the difference, so thats what you paid, and I kept trying to explain to yall thats what you were paying. So we got upset and rude back and asked for our receipts to show all of this and made sure it was paid in full and done. As we were leaving the rep got smart again telling us if we didn't like it we can go to the manager. So we all walk outside and at this time we are extremely upset and tell him to tell us where the manager is. We go to the manager and start explaining the situation and all the manager does it say well he's having a bad day but the bill been taken care of. To me, that was very rude and basically your way of saying it was ok to be extremely rude with us and talk to us any kind of way because he had a bad day. Overall the experience was HORRIBLE!! The truck was HORRIBLE and the customer service was EVEN WORSE! Think we will start looking for other places to get trucks from for our future moves. I wish it would have been different because we have used Uhaul for years and been very satisfied.

Juan U.
Clasificación:

My reservation was for 9am 18nov20, I arrived early and the rep processed me and had me checked out by 845, printed a receipt, sent me an inspection report that didnt load, cargo trailer smelled like an engine had been stored in it for a long time, did not brief me that since he processed me earlier that i would have to bring it back earlier. Cargo trailer gave me problems with the right turn signal, would fail every 3-5 miles, I was on the way to drop off at 9am 19nov20 but had to pull over constantly to fix wiring harness, it caused me to show up 22 minutes late. Upon arrival he said i was good and that i would be emailed a receipt, he failed to advise about the lateness issue and failed to advise me of the secondary day charge. I called once i identified the double charge and asked to speak to a supervisor he stated that the supervisor wouldn't be available til tomorrow and i can talk to him then, I responded that I would be talking to someone today and he said then call 1800gouhaul so I hung up. I called 1800gouhaul and spoke with dawn, Dawn professionally stepped in corrected the issue and administered the refund for the second day. Because of Dawn and her utmost customer service I will use your services again, more than likely never that certain facility. SSG Urbina US ARMY

Robert J.
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Rude, unaccompaning.

Frank H.
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All employees I came in contact with, over the course of 4 or 5 days, were exceptionally courteous and helpful. My needs changed from time to time, and they all accommodated me with great customer service!

ANTONIO R.
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so far everything was fast and easy and customers were treated with respect.

MERCEDES H.
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Joshua was the man !! He helped us out with everything we needed there was no wait no time wasted in and out !!! I have to say by far my best experience iv ever had with a moving company THANK YOU SO MUCH ! -FROM HERNANDEZ FAMILY 👍👍

MALIK A.
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Very slow check out over a hr just to rent a trailer

Dulce A.
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El cliente no dejó un comentario.

GERARDO R.
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El cliente no dejó un comentario.

galan R.
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El cliente no dejó un comentario.

CLARENCE B.
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Disappointed that I could not return my equipment after hours. I had a 24 Hr rental, rented the equipment at 6:45 on Saturday, and was ready to turn in the equipment by 5:15 on Sunday (I tried for 5:00 pm). The office closed at 5:00pm. I was told there was no after hour drop off due to concerns coming up with the election and vandalism in the area. Why advertise after hour drop off (during phone reservation), if l'm told at the pick-up location the service is not available? I called 1-800-GO-U-HAUL to verify the reason, but they had no notes in the system in reference to the drop off location. I had to pay an extra $29.95 + $8.00 safe tow fee just to let the equipment sit in front of my house overnight. The bad thing is, I've used the after hour drop-off/return at this location in the past ...

AMANDO P.
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Courteous, friendly, helpful, and professional personnel. Store location is easy to assess from the freeway and close to a military installation. The equipment was clean and easy to use. Most important, the staff members wore masks and kept a social distance from me and other customers. Outstanding! Thank you.

TANEIKA B.
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El cliente no dejó un comentario.

Ronald H.
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El cliente no dejó un comentario.

Amy W.
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El cliente no dejó un comentario.

JOE L.
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Thank good

HERIBERTO E.
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El cliente no dejó un comentario.

IRIS G C.
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El cliente no dejó un comentario.

RONALD G H.
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Always great customer service.

Lynette S.
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El cliente no dejó un comentario.

Randall H.
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El cliente no dejó un comentario.

KIRK D.
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Great customer service. Very easy rental experience.

Darvin J.
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El cliente no dejó un comentario.

DERRICK H.
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El cliente no dejó un comentario.

Hope Q.
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Nothing everything went smooth from picking truck to returning truck great service very clean truck

Luis C.
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Person who took received my trailer was kind of rude. Anyways, I successfully returned the trailer and that is all it matters.

ARCHER N.
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El cliente no dejó un comentario.

Daniel D.
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El cliente no dejó un comentario.

Ronald J.
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El cliente no dejó un comentario.

Tanya M.
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El cliente no dejó un comentario.

Gilbert A.
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El cliente no dejó un comentario.

LENODARIA G.
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El cliente no dejó un comentario.

DENNIS RAY S.
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The representatives at this location have been very helpful and kind. They made sure all my needs were accommodated. Very satisfied.

Jessica R.
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El cliente no dejó un comentario.

ALBA V.
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Joshua Lara took an initially challenging situation and turned it into a great experience. I'd definitely recommend this location. Thank you for the great customer service.

MICHAEL P.
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I thank God for UHaul, I'm a repeat customer on the business and personal level. Uhaul is always there to get me where I need to go...

Joseph R.
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This place was a little out of the way from where I originally had reserved the trailer but overall the individual that was there was very helpful when picking up and dropping off

Ashley F.
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El cliente no dejó un comentario.

Alicia R.
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Awesome crew, friendly, and fast.

Oscar G.
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El cliente no dejó un comentario.

JOHN L.
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El cliente no dejó un comentario.

Jose R.
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I like to drive with the radio playing. The U-Haul I rented did not have radio usage. Besides, I sustained a chip mark/crack on the left lower side of the front windshield. Otherwise, I liked the Chevrolet Silverado pickup ride immensely--ergo, I would recommend the U-Haul rental vehicles in this respect. Thank you. --Jose Vincent Rodriguez (josevrod8228@gmail.com)

Altan K.
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Good customer service

Thomas H.
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El cliente no dejó un comentario.

Danielle W.
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tail light was out on a 6x12 trailer. Representative was brand new and left unattended. Spoke with Field Relief Manager the next day who refunded some of my money for the aggravation and time I spent finding and replacing the part myself. There were no parts at either this location or the location at 410 and Bandera to replace this burned out light. Cost me money and time driving from part store to part store to find the light myself

JUAN M.
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El cliente no dejó un comentario.

AUSTIN H.
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I was rushed into my reservation. The previous renter's final odometer reading was not updated. When my reservation was done, I was charged for 71 miles after only traveling 25 miles or less.

KARINA R.
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El cliente no dejó un comentario.

Erica G.
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no issues. Professional.

Maricela A.
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The employees made the rental process so easy and smooth. They took their time explaining every detail to you. Excellent customer service!

DENNIS RAY S.
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One blip. The left turn indicator did not work at pick up. The man at the store really tried to resolve the issue. Other than that my experience at U-Haul was again, great. Thanks.

sydney R.
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El cliente no dejó un comentario.

brian F.
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El cliente no dejó un comentario.

Ian M.
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El cliente no dejó un comentario.

Salvador A.
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El cliente no dejó un comentario.

MARK L.
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Place I go to rent from u-haul. Always friendly, clean . Fast to check in and return

JACOB A.
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Don't over charge me for miles I didn't use. Still waiting on a call from the manager to deduct the miles and the dolly I never got.

darrel H.
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Nothing I was content with the ride, possibly you could tell customers that $19.95 uhaul doesn't come with a lock.

Sulema R.
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N/A

EDWARD S.
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This rental was very easy and great customer service thanks.

Timothy J.
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El cliente no dejó un comentario.

REYES G.
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Better customer service would be nice.

Barbara F.
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El cliente no dejó un comentario.

Ernesto N.
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I always get great service.

JOSHUA B.
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Jesus Huizar did an outstanding job! He was the only employee at the location that Sunday. The store was very busy the I came in and even when I dropped the unit off still was slammed with customers. He was very professional and prompt about every part of the way! GIVE JESUS HUIZAR A RAISE YESTERDAY!

Christopher K.
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El cliente no dejó un comentario.

andrew B.
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The cargo door could not be secured properly but I was to far from the location to switch units. Created a problem as had to secure it as best I could. The cable had broken on the door and I was unawares. Stopped the rest of the project and returned unit

john V.
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El cliente no dejó un comentario.

Dean L.
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There were very few people waiting to be seen when I arrived in the morning to pick the van. When I returned it early afternoon it took about 20 minutes to be dealt with. I recommend you visit the facility early mornings.

Christopher H.
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El cliente no dejó un comentario.

Maria G.
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El cliente no dejó un comentario.

Paul H.
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Hire more staff, especially on a Saturday morning.

Phalandria L.
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El cliente no dejó un comentario.

Rafael G.
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The only thing I've been expecting is for receipt reservation # 27473913. I returned the equipment on 8/22/2020 and I still have not received the actual charges. The U-HAUL App shows me the estimated charges but not the actual charges.

FLACIA M.
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Get employees that are knowledgeable and provides exceptional customer service. First impressions are lasting impressions. Chris needs more training. Hesitating when customers ask questions, makes the customer feel as if you don't know what you're doing.

Raymond M.
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This location (7699 Hwy 90 W) was very helpful and polite. The location at 5420 Grissom Rd 215 San Antonio, TX 78238 however was NOT!!! First of all, U-Haul process for making reservations NEEDS TO BE REVIEWED AND MODIFIED! I went online to make a reservation for a particular piece of equipment. I understand that you put a disclaimer with a check box on the website saying that particular equipment may not be avialable at the location chosen for the time chosen BUT that is still not a good business practice. I can hear what your response may be "That is how we have done business and we made the disclaimer". Just because that is the way things are and have been does not mean that they done correctly or ethically. When someone makes a "reservation" for anywhere else that means that a particular service/product is availaable at that particualar time chosen. If you order a product online from somewhere and it is not available it is said to be on "Back order"....this is not how your system works. We are told we still have a "reservation" but we will be called when our product is ready for that location. Why is a "reservation" given to us instead of being put on a wait lis? I don't have a reservation because that product is not readily available at the time I need it from the location I need it. This system is ridiculous! What is even more unprofessional is the assistant manager at the Grissom location who was rude and disrespectul. He explained to me what your process was and I proceeded to explain to him what I just stated above and how unprofessional and confusing "reservation" is used with your company. After him talking to me like I was dumb because I don't agree with your inefficient system, we asked if he could then help us locate the equipment which we already had paid for at an other location and his response was "That is not my job." If I had not paid already, I would have taken my business somewhere else. In the future I probably will look elsewhere. I don't think I can trust a company to help me in my time of need when they create a system and business model as unprofessional and idiotic as you currently have.

David F.
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Provide a receipt of confirmation of return of equipment when returned.

eric J.
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El cliente no dejó un comentario.

quinton M.
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When I returned the truck after hours the website wouldn't work so I couldn't verify that I returned it. I called and was on hold for 20 minutes so I had to just leave it. I called the next day 3 times and was on hold for 30+ minutes each time and never got through to anyone.

Donald W.
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El cliente no dejó un comentario.

Jonathan G.
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The employee at the drop off location did help me the best he could, but I still had to pay some additional fee because the original pickup location didn't do their job correctly. U-Haul needs to fix their system and figure out what happened so it never happens again.

Andre W.
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Have more associates at the front counter. That guy being by himself was working so hard and it was unfair to see him not have any help.

kevin B.
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El cliente no dejó un comentario.

Cindy M.
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El cliente no dejó un comentario.

Edwin S.
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Nothing

Javier C.
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Horrible experience I was given a different dolly tow. Not the one listed in my contract, tires were rotten, lights didn't work. Then when I called for help I was passed around for 6 hours!!! Horrible

Joseph F.
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El cliente no dejó un comentario.

michelle D.
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El cliente no dejó un comentario.

Kennith W.
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El cliente no dejó un comentario.

Trevor B.
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Jonathan Garcia was awesome! Very relaxed and took care of everything.

David L.
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El cliente no dejó un comentario.

eric D.
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El cliente no dejó un comentario.

roberto Z.
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El cliente no dejó un comentario.

Monica V.
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The location I selected for pick up didn't have the equipment and send me to another and also that other location did have it, I was send to a third location that was way to far from my house, I hace to say that the communication wasn't great by sending to 3 different location for the equipment.

Scott D.
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Jonathan was subpurb very friendly and helpful.

Juan S.
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I've used to location numerous times and have never had an issue.

MARCUS G.
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If it wasn't for the guys who work in store, we don't know where we would be. I reserved a truck online days before and requested the mobile check-in method. Once I got to the location I WAITED OVER 35 MINUTES FOR MY INFO TO BE VERIFIED AND STILL HAD NO RESPONSE!!!!! I had to go back and cancel the entire reservation. I went in the store and it took less than 10 minutes to check out. FIX YOUR ONLINE CHECK-IN PROCESS. IT SUCKS. Never again will I use that garbage.

FELIX RESENDEZ M.
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Not a thing ya'll are doing a fine job Thanks

Joslyn B.
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Johnathan was very helpful with getting me a couple of quotes so that I could make the best rental decision. He was patient and very helpful. He had no issues answering any of my questions.

George R.
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El cliente no dejó un comentario.

REBECCA H. | First Impressions |
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Thank you for all your concerns and help

REBECCA H. | Overall Experience |
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El cliente no dejó un comentario.

desarae a. | Overall Experience |
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Just want to say thank you to Joe he helped me out so much I greatly appreciate what he did..

LORI G. | First Impressions |
Clasificación:

Lamebrain

Jorge P. | First Impressions |
Clasificación:

Truck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,

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