Customer Reviews for U-Haul Moving & Storage of University City

Clasificación:

5.0

Great staff, good facility. Very pleased

Clasificación:

3.0

I lost money on gas due to a faulty reading on the gas meter in the truck. When explained to the agent what happened, he didn't do anything about it and told me that everything would be okay. I'm not sure if he understood what I told him or if he informed someone in management because I never heard back from anyone.

Clasificación:

5.0

DROP WAS EASY at U haul NEAR MY HOME. The contact us at 800 go u haul service number was useless for making changes in rental or getting questions answered as the call wait time was over 30 minutes and no option for call back. I summitted an question by email but did not get my question answered about drop off location change and extending the rental a day.

Clasificación:

5.0

Hire more staff

Clasificación:

5.0

I am a home stager and rent the cargo vans pretty often. The staff at the University City location are always friendly and professional.

Clasificación:

4.0

Interior of the truck was filthy. There was sticky residue, food, and cigarette ashes throughout the cab and center console. We had to use sanitizing wipes to clean everything before we were able to comfortable being in the truck.

Clasificación:

5.0

The equipment was well maintained, but it was dirty. A previous driver was a smoker, so there were ashes and dirt in the cup holders. I had to clean and sanitize the dashboard and cup holder area.

Clasificación:

4.0

Fix the self check out selection...

Clasificación:

5.0

I was in & out quickly both on pick-up & drop off. The workers were friendly & the place was clean. Overall, I was very happy with my experience.

Clasificación:

5.0

Person checking in renters was very quick and multi tasking in order to speed the process, as it was busy. Did a great job

Clasificación:

5.0

Everything was great at this location staff was pretty friendly and helpful.

Clasificación:

5.0

Everybody and everything was oerfrct

Clasificación:

4.0

I brought the truck back immediately when the check engine light came on and I smelled what I believed was burning motor oil. The tech looked over the vehicle saw the light on and then told me I would be charged for 1/16 of a tank of gas which was $16. Under normal circumstances I would have stopped for gas but didn't want to risk the truck breaking down at the gas station. He told me it was the system and he couldn't override the computer. Please fix the system to allow for common sense and discretion.

Clasificación:

5.0

Wes and his team are amazing! The storage facility is clean, well-lit, and everyone was alwasy friendly.

Clasificación:

3.0

I received a bill stating there were damages on the trailer I rented but don't have a clue as to why. No one said anything. The tire was a little low prior to renting so not sure if I'm being charged for that. That is the last time I'm going to rent anything from Uhaul! University City

Clasificación:

4.0

The return on android would not move forward. The vehicle was filled to previous point, but was charged extra anyway. After hours service????????

Clasificación:

5.0

The gentleman at the store was very helpful and had a wonderful attitude. They were very professional

Clasificación:

5.0

Very helpful staff, really appreciated them

Clasificación:

5.0

I have been used the services for several times and I continue to use because Wesley and his crew are well trained and they fullfil my needs by providing me extra attention.

Clasificación:

5.0

Marcus was efficient and helpful. Great service!

Clasificación:

5.0

Your Staff where very friendly it's good to know that when a rental is needed your company has professionals that make you feel special.Thanks a million.

Clasificación:

1.0

The truck was due back at 6pm. I called at 5 and asked for a little more time. They did not tell me there would be any extra charges. All he said was “Ok so you're going to bring it back after hours” I said yea 8pm, I guess so. He said ok, I said Ok and he hung up. He didn't tell me there will be a full day charge for 2 extra hours nor did he tell me there would be a after hours charge. If I'd known that I would've just kept it til my time expired for the next day charge. I'm extremely disappointed and I didn't budget for any extra nonsense.

Clasificación:

5.0

The employees were all very courteous and professional. I highly recommend them and appreciate their work ethic.

Clasificación:

3.0

I noticed that the truck was counting miles faster than the distance that was being travel, because the tires are smaller than should be for a truck that size so it's counting miles faster than should be causing a higher bill. That's a deceptive business practice and not fair.

Clasificación:

3.0

Initial pickup took 20 minutes to see someone Drop off was difficult because cell service in the area is mediocre and then the website image upload didn't work correctly with Firefox mobile

Clasificación:

3.0

The truck made noises...I called in immediately and he didnt seem concerned. The door wouldn't close all.the way either

Clasificación:

5.0

Self check in was convenient and easy. The truck that I rented was clean and in proper running condition, so helpful for my move. Staff was friendly, professional, and utilizing proper COVID precautions when we arrived for return (social distancing and mask wearing). Excellent experience, will recommend to others.

Clasificación:

5.0

The location is great for easy in and out pickup, plus the staff are super friendly and very helpful. Based on my experience here, I have nothing to offer for improvements. They do a great job! :)

Clasificación:

5.0

Continue the friendliness.

Clasificación:

5.0

Just keep up the good work

Clasificación:

1.0

Drove 7 miles, was charged for 5 gallons of fuel after i returned it with the exact level I received it at.

Clasificación:

5.0

Very helpful staff.

Clasificación:

4.0

Despite the fact of having multiple customers and working alone at the time Marcus was fast, friendly, patient and efficient to each and every customer.

Clasificación:

5.0

Eased my moving. Appreciate the support

Clasificación:

5.0

Employees were professional and upbeat

Clasificación:

5.0

I rented from Ballwin location truck was at alternate site 25 miles away. I know ”Covid” I made our packing go into the night. I realize stuff happens no one said sorry for inconvenience. Staff at this site 5 stars!

Clasificación:

2.0

My ticket wasn't processed upon returning trailer, so I was charged for an extra day's rental when my receipt was emailed to me. They admitted the error and agreed to credit my card, but it was a hassle that was unnecessary.

Clasificación:

5.0

i didn't see anything you needed to improve on

Clasificación:

5.0

Excellent and efficient service

Clasificación:

3.0

The email itinerary did not specify a time for drop off, so we were charged an entire day extra for dropping off the vehicle an hour late.

Clasificación:

4.0

Your Employee Earl Told Me I Had To Call Someone That New Me To Verify Who I Was After I Showed Him My Drivers License I Thought That Was Unnecessary. So I Want Go Back To That Store.

Clasificación:

4.0

The staff was very helpful, patient, and kind. I would use them again.

Clasificación:

5.0

The woman who helped me was very helpful and efficient.

Clasificación:

5.0

Dropped off after hours so no contact with personnel. Phone reps are always great but hold times are consistently way too long!

Clasificación:

5.0

The whole process was smooth and efficient. Highly recommend.

Clasificación:

5.0

Perfect experience ðŸ'Œ I arrived a day early prior to my actual reservation date. Van was available and I was able to stay on my moving schedule will be back.

Clasificación:

4.0

I did not use the dollies or moving blankets. There was no option to have those items removed from the bill. Please refund the appropriate amount to my credit card. Gracias.

Clasificación:

5.0

Great service check in and out!

Clasificación:

3.0

Customer service was not like it use to be. The guy was not very friendly and first asked if we had reservations we stated no and he first told us well I can't put you in anything before checking to see what was available. Upon return we did not know how returns worked we stood in line and was told go stand outside the lady would be with us. He was not very friendly seemed overwhelmed. The experience was not very pleasant. The previous workers was always amazing very knowledgeable always eager to help.

Clasificación:

2.0

Slow service

Clasificación:

4.0

I made a reservation at a u-haul near me, and it was changed to a location 10-15 minutes away/out of our way. I feel as though of the truck wasn't available at that location, I should have been told beforehand or they should have transferred the truck to that location for me.

Clasificación:

5.0

Your web site did not show that you have some lockers at this location. You may be losing some business if folks don't know this is a possibility. Nate did a great job and all others followed suit.

Clasificación:

3.0

Have a Uhaul truck that does not leak and damage furniture

Clasificación:

5.0

Love this location. Have worked with them on a number of moves. They tried to clean the vehicle out but it was to much pet hair and they didn't have another one way vehicle so I had to roll with it. It killed my allergies 🤧 for 16 hours but it got me where I was going!

Clasificación:

5.0

As a first time user of a storage unit, I have to say that this was a good experience. I have recommended U-Haul storage to others and will definitely use them again should the need arise.

Clasificación:

5.0

A pleasure to work with. Very accommodating and helpful. Would highly recommend this facility to all.

Clasificación:

5.0

PROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WES

Clasificación:

5.0

It would be a 7 star if the units had lights inside other than that I think it's great, I love your place, I wish that it was someone that I could speak with about what happened at Uhaul on Gravois South St Louis, it's out of my hands but some things in life shouldn't go this way..... Ida Ward 314-448 6219

Clasificación:

5.0

The young lady who assisted me was polite, friendly and courteous. I could not have been more satisfied.

Clasificación:

5.0

Rental was quick and easy

Clasificación:

5.0

Staff very friendly and helpful

Clasificación:

1.0

Card didn't work far walk

Clasificación:

5.0

Manager and store staff were very friendly and helpful. Storage space was adequate and also clean.

Clasificación:

4.0

A okay

Clasificación:

5.0

Manager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.

Clasificación:

5.0

I have used this store many many times for years love ❤️ the staff

Clasificación:

4.0

Stored my stuff at this location over the summer and everything appears to be in the original condition!

Clasificación:

4.0

Good service and location is really convenient.

Clasificación:

5.0

Awesome experience- great staff!

Clasificación:

5.0

The personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.

Clasificación:

5.0

Great experience. Helpful and friendly staff.

Clasificación:

2.0

We have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic lift

Clasificación:

5.0

n/a

Clasificación:

5.0

Awesome

Clasificación:

5.0

My experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.

Clasificación:

3.0

Computer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it all

Clasificación:

5.0

I had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. ¡Gracias!

Clasificación:

5.0

Staff were all helpful and manager was very nice

Clasificación:

4.0

Nice clean facility and staff is friendly and helpful.

Clasificación:

3.0

Gracias

Clasificación:

4.0

No additional comments.

Clasificación:

1.0

The WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.

Clasificación:

5.0

Yes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀

Clasificación:

4.0

Easy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.

Clasificación:

5.0

Happy with the service.

Clasificación:

5.0

They were very helpful

Clasificación:

5.0

Erica and the rest of the crew were a pleasure to work with.

Clasificación:

2.0

I did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.

Clasificación:

5.0

Great customer service and experience.