Give LaKendra a promotion! She was manning the entire thing by herself, and she was very professional, friendly, and helpful!Mary A.
Customer Reviews for U-Haul Moving & Storage of University City
University City, MO 63130
(@ Midland Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.john L.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Daniel K.
El cliente no dejó un comentario.Brett Z.
Email to get trailer hitch should not got out to everyone. I wasted part of a day getting to a location to inspect hitch that Uhaul had put on.. This should be in my Uhaul record.Mark R.
El cliente no dejó un comentario.Tammy F.
Customer service was excellent even though it was close to closing time. I was given a new van OMG loved it wish I could request it everytime I needed for my daughter's college move in and move out dates..Makesha N.
El cliente no dejó un comentario.Christy H.
very efficient and easy process, personable staff, excellent valueCharles E.
El cliente no dejó un comentario.QUINN M.
El cliente no dejó un comentario.Natalie S.
Self Check-In didn't work.Rachel G.
Everyone that works at this location on Friday, May 6th should be given a raise. Honestly, the best customer service I've ever had at any uhaul site. Incredibly nice and easy to work with. Helped me load my Jeep on the auto hauler, in the rain. Really great experience. Also, @uhaul when are you going to start a rewards program for repeat customers? Sincerely, A frequent loyal customer :-)Justin G.
El cliente no dejó un comentario.Brittany L.
Better customer service.roy G.
I really love this location quick. The guy that helped us was very nice.. An he took care of us right away we were in an out..Denise P.
The young lady that waited on me did a great job! Very friendly and efficient and made the rental easy!michael C.
There was a human present and it was great! He told me I didn't have to do the app thing with all the photos, etc. That is super annoying. I wish you had people that worked at the locations.Janice W.
Mobile check in was causing issues for myself and four others picking up before the location opened. Ensure the trucks are ready and mobile check in is available as moving is time sensitive. Luckily someone was at the location before they opened to help get us checked in manually. He wasn't very friendly, but got the job done I guess.Tanner B.
El cliente no dejó un comentario.Mackenzie A.
El cliente no dejó un comentario.Silas S.
El cliente no dejó un comentario.zon W.
El cliente no dejó un comentario.Kimberly D.
My service was quick and not enough time to serve the next customer a glass of wine. The service that I received was wonderful. Thanks!!!gerldine L.
El cliente no dejó un comentario.D'Angelo S.
El cliente no dejó un comentario.C Robin W.
We did mobile drop off here and it was super easy.Joe B.
Every person I interacted with at this UHaul was friendly, helpful and polite. I will definitely use them again if needed and recommend them.Donna K.
I was charged two days fee when I have the rental less than 24 hours, I had the rental 15 hours to be exact and the only reason why I had it so long is because it was overnight and I didn't feel comfortable dropping off the van so late. I tried to explain and the rep didn't even take the time to listen, even though I always rent from uhaul. Well next time I will be giving my business to someone else who actually cares about their customers. I know losing my business my not put a dent in your business operation but it takes one to start and then many will follow.Rayneesh V.
Everyone was so helpful. We had a lot of issues on the trip but they got us taken care of.james H.
Our agent was welcoming, efficient, knowledgeable, and kind. The process was quick and easy.Lewis J.
El cliente no dejó un comentario.Clyde C.
El cliente no dejó un comentario.Latasha P.
El cliente no dejó un comentario.Shontrell R.
El cliente no dejó un comentario.Hongbin Z.
The gentlemen who helped me at pickup and at return could not have been nicer.LARRY S.
El cliente no dejó un comentario.Natalie S.
El cliente no dejó un comentario.casandra T.
El cliente no dejó un comentario.Patrick C.
My favorite location.KATHLEEN S.
The location where we were suppose to drop the 6X12 trailer was closed on Saturday which my daughter and I did not realize driving from Montana to St Louis, MO. We called this location and asked if we could drop it off with them. She first recommended us removing the trailer and leaving it at the location we were currently. I told her I could not remove the trailer myself and felt uncomfortable doing so. She told us to come on over and they would assist us. When we got there an older gentleman came out to greet us. He backed the trailer into the spot where he wanted the trailer and removed it from our vehicle. My daughter and I had a wonderful time talking with him (wish I knew his name). He was so funny and helpful. Several times he had my daughter laughing out loud. Loved our experience at this location. He also gave us suggestions on where to go eat lunch. We went to the area he suggested, and we had a wonderful lunch. Now this is going Above and Beyond. He deserves a gold star.Darleen J.
The 2 guys where very unprofessional, want to drink there coffe. Gave me a trailer with flare tired on one side and the left side the tire are not manufactured by the same company. They did not explain any the safety concerns. Very time I ask questions they will say you want it or not, and I need to get coffe or something because I was trying to get them to tell me why the location of my pick was change . They were not friendly, need to be trained for costumers service. Or put them in back washing truck do not trust them with fixing them Please email me if you have questions .Roland A.
El cliente no dejó un comentario.Kimberly G.
El cliente no dejó un comentario.nick T.
Ms Tate walk in to pick up three large boxes .Older Black man walk up to a white women and ask could he help her , the lady stated Ms Tate was 1st.The older black guy became rude and disrespectful,did not offer to help Ms Tate with her boxes.But when the white women purchase boxes he did all he could do to help her (which pissed the white women off ,when Ms Tate call the Manager of the store , he hung up the phone . Ms Ttae has cancel het account with this companyROBERT I.
Need more 4 x 8 trailers.BRUCE H.
Reservtion changed with out my consent, giving me trailer limited to 55mph, made for very long trip to Dexter, MO and back. Promised $50 refund for reservation change, never received.Neil H.
Need to provide restrooms to customersNancy V.
Not to much the customer service person at the desk was kind and very professional and helpful so I would rate my time there a 10 thank you !Mark L.
El cliente no dejó un comentario.tomika P.
El cliente no dejó un comentario.Gary F.
Great customer service will be backAeron S.
El cliente no dejó un comentario.alex M.
again issue was the websiteLinda P.
Overall nice location. The rep "appeared" to be friendly, did not really interact with them, not much in the way of customer service, no thank you, no receipt, no communication other than a wave to pull forward and then they unhooked and I left. Perhaps this is protocol.Janice L.
El cliente no dejó un comentario.Aeron S.
El cliente no dejó un comentario.Stacy S.
Customer service is everything to me and this location was amazing!!Shatona M.
El cliente no dejó un comentario.Larry L.
Larry was great to work with and very professional.Geoffrey M.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.Phillip C. | Overall Experience
Just continue to be professionalBILLY R.
El cliente no dejó un comentario.Zandrianna B.
El cliente no dejó un comentario.Shower Z.
Efficient and friendly staff at pick-up and quick, easy and helpful check-in/return. Outstanding!Bruce V.
Your. Pretty. Good. And. Curtisy.DARRAL S.
Nothing. Just keep up the good workBILLY R.
El cliente no dejó un comentario.Sylicia H.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.Matt B.
El cliente no dejó un comentario.Quiana P.
Hire more people.WAYNE R.
El cliente no dejó un comentario.Bradford P.
Your staff is consistently helpful and friendly. There were many customers there and the single staff member was great at multitasking! Should have had more staff each time I visited there was only one person but they were great!SIDNEY G.
El cliente no dejó un comentario.Michael G.
The process was easy. It would be helpful if it was easier to gage how much gas I needed to refill, but otherwise it was a good experience. Gracias.christianne R.
Their bathroom was out of order, need to be fixed.Nicholas R.
El cliente no dejó un comentario.Jeanne R.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Brent B.
El cliente no dejó un comentario.Rayna M.
Nothing completely satisfied, it's wonderful to have people who know their jobs and people skills. Always happy dealing with this location.Tracy R.
El cliente no dejó un comentario.Tiarrah H. | First Impressions
El cliente no dejó un comentario.CAROLYN W. | Overall Experience
El cliente no dejó un comentario.ANTWON P.
El cliente no dejó un comentario.JENITTA W.
Staff was exceptional!!joanne r. | Overall Experience
El cliente no dejó un comentario.SANDRA M.
El cliente no dejó un comentario.Alex J.
The gentleman who helped me was extremly helpful and efficient.NATALIE W.
El cliente no dejó un comentario.STEVE O.
Great staff.Kevin S.
The person who was working at the time I picked up my Uhaul was excellent - kind, conversational, and enjoyable to interact with. It helped make a good start to my busy and stressful moving day.NICHOLAS D.
El cliente no dejó un comentario.GLORIA T.
Very professional and congenial staff. I felt very comfortable doing business with themJANET T.
I never got a chance to use unit I paid for 3 months then I didn't get the new space I anticipated so storage never was usedAndre B. | Overall Experience
El cliente no dejó un comentario.Anis M.
El cliente no dejó un comentario.Phillip C. | First Impressions
El cliente no dejó un comentario.Sheila B. | Overall Experience
El cliente no dejó un comentario.WILLIAM W.
MANAGERS ARE VERY DISRESPECTFUL AND RUDE. I NEED MY BELONGINGS IMMEDIATELY.Christina G. | Overall Experience
The guy who was working when I came to pick up and drop off my truck was great. He was kind, helpful, and nice to talk with. I was thankful to have someone so personable.NICHOLAS D.
El cliente no dejó un comentario.LORETTA F.
El cliente no dejó un comentario.Roy J. | First Impressions
Customer service was very professional made me comfortable. Thank you for a great job well done.Catherine B.
Everything went great - the service was awesomeCHARLES S.
El cliente no dejó un comentario.Tyrone G.
El cliente no dejó un comentario.Dominique M. | Overall Experience
The whole process was simple and easy, and everyone was helpful and friendly. Would definitely use again.Melody B. | First Impressions
El cliente no dejó un comentario.Everett J. | Overall Experience
El cliente no dejó un comentario.Diana B. | Overall Experience
El cliente no dejó un comentario.Jacob D. | Overall Experience
El cliente no dejó un comentario.ELIZABETH L. | First Impressions
El cliente no dejó un comentario.imani c. | Overall Experience
The young man who helped me (Cladis? - the one with the nose ring) was extremely polite and professional. He immediately acknowledged me when I came in and he was still helping another customer and apologized for my wait. He looked for and found an option when I was not satisfied with the 1st option,. He made sure that I understood everything and even held the door for me. He is to be commended!!!!Twinda M. | First Impressions
El cliente no dejó un comentario.rashaan j. | Overall Experience
We just moved in to our locker yesterday so I have not had time to form an opinion.Bryan S. | First Impressions
El cliente no dejó un comentario.Bhupinder C. | Overall Experience
Very Helpful Young MenAlva P. | Online Move In
The gentleman who helped was very nice and helpful. A great experience!renee m. | First Impressions
El cliente no dejó un comentario.Kathleen K. | First Impressions
El cliente no dejó un comentario.imani c. | First Impressions
El cliente no dejó un comentario.Eric G. | First Impressions
I reserved and purchased the unit online. When I come to the store, the staff said my first month is free. They started the refund process. But when I came home and check my account, I was charged twice. I contacted the store but nothing has been solved.Doan Bao Chau T. | Online Move In
El cliente no dejó un comentario.Roy S. | Online Move In
El cliente no dejó un comentario.Cardella S. | Overall Experience
The young man, who chked me out was helpful. He answered my questions. He was knowledgeable and friendlyYVONNE J. | First Impressions
I had my unit for three years never had a problem and the staff was very helpful and professional and i would definitely rent again.gladys lynn k. | Overall Experience
Wes and his team are amazing! The storage facility is clean, well-lit, and everyone was alwasy friendly.Maria R. | Overall Experience
The employees were all very courteous and professional. I highly recommend them and appreciate their work ethic.William M. | Overall Experience
Very helpful staff.julia r. | Overall Experience
El cliente no dejó un comentario.Nicholas D. | Overall Experience
The staff was very helpful, patient, and kind. I would use them again.Joy H. | Overall Experience
El cliente no dejó un comentario.REGINA W. | Overall Experience
As a first time user of a storage unit, I have to say that this was a good experience. I have recommended U-Haul storage to others and will definitely use them again should the need arise.Virgina W. | Overall Experience
El cliente no dejó un comentario.Nella P. | Overall Experience
A pleasure to work with. Very accommodating and helpful. Would highly recommend this facility to all.clark b. | Overall Experience
El cliente no dejó un comentario.Juan M. | First Impressions
PROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WESLeonard W. | First Impressions
El cliente no dejó un comentario.Nella P. | First Impressions
It would be a 7 star if the units had lights inside other than that I think it's great, I love your place, I wish that it was someone that I could speak with about what happened at Uhaul on Gravois South St Louis, it's out of my hands but some things in life shouldn't go this way..... Ida Ward 314-448 6219Ida W. | First Impressions
The young lady who assisted me was polite, friendly and courteous. I could not have been more satisfied.William M. | First Impressions
El cliente no dejó un comentario.phyllis w. | Overall Experience
Rental was quick and easyShella L. | First Impressions
Staff very friendly and helpfulmelissa H. | First Impressions
Card didn't work far walkREGINA W. | First Impressions
Manager and store staff were very friendly and helpful. Storage space was adequate and also clean.stephanie n. | Overall Experience
A okayGREG G. | Overall Experience
Manager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.stephanie n. | First Impressions
I have used this store many many times for years love ❤️ the staffVeronica J. | First Impressions
Stored my stuff at this location over the summer and everything appears to be in the original condition!Tiffany B. | Overall Experience
Good service and location is really convenient.Tamara S. | Overall Experience
Awesome experience- great staff!david f. | Overall Experience
The personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.clark b. | Overall Experience
Great experience. Helpful and friendly staff.Kathleen Y. | First Impressions
We have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic liftShinan X. | First Impressions
n/aRonneika T. | Overall Experience
Awesomedavid f. | First Impressions
My experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.Cerinda W. | Overall Experience
Computer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it allBoyd M. | First Impressions
I had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. ¡Gracias!CHERRILL MARTAY V. | First Impressions
Staff were all helpful and manager was very nicejohn w. | Overall Experience
Nice clean facility and staff is friendly and helpful.DESERATA H. | Overall Experience
Graciasmykel y. | Overall Experience
No additional comments.christy B. | Overall Experience
The WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.SUSAN B. | Overall Experience
Yes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀Inez P. | Overall Experience
Easy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.Kathryn L. | Overall Experience
Happy with the service.Regina H. | Overall Experience
They were very helpfuldarren p. | Reservación
Erica and the rest of the crew were a pleasure to work with.AMIR E. | Overall Experience
I did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.Janelle B. | Reservación
Great customer service and experience.SABRINA MICHELLE L. | Overall Experience
Customer service was beyond excellent. Staff extremely helpful always greet you with a smile. never a dull experience always pleasant. Very knowledgeable. I could not have picked a better place.Tameka M. | Overall Experience
Servicios adicionales en esta ubicación
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