Comentarios de los clientes para U-Haul Moving & Storage of Tupelo

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Tupelo

Clasificación general:

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Katherine G.
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El cliente no dejó un comentario.

Michelle B.
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My rental had a headlight out. Also, the visor was broken & hanging down in my view. The truck needs some upkeep/maintenance.

alfred G.
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I had a previous bad experience with his location that neither the owner nor U-Haul corporate would resolve to my satisfaction. I only rented a U-Haul this time out of necessity and desperation. However, I was happy to learn that the manager that had been so rude and dismissive toward me in that last experience was no longer working there. Penske is still my first choice.

Michael K.
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El cliente no dejó un comentario.

Mary C.
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El cliente no dejó un comentario.

LOUIS M.
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When I rented a trailer, a incorrect return time was indicated(only 4hours). Had I not noticed the error I would have been charged for another day. I hope this was an oversight and not a way to make extra money.

Jerome V.
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El cliente no dejó un comentario.

AARON L.
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El cliente no dejó un comentario.

WILLIAM L.
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El cliente no dejó un comentario.

JEFFERY W.
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El cliente no dejó un comentario.

shane H.
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We were charged an after hours convenience fee for returning our vehicle during the time we were scheduled to return it after we were explicitly told we would not be charged the fee. I'm pretty disappointed.

KIMBERLY I.
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The store workers were friendly and knowledgeable.

Umesh P.
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El cliente no dejó un comentario.

KERRY M.
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Calling takes forever for someone who must not be there to answer and then they don't know what to tell you cause they aren't there . And forget anyone calling you back as I was told they would have someone do . Left keys to multiple houses in truck that road like a log hauling wagon but has stressful when every says they will look or have someone look and call only to have no calls saying they looked and 3 times and a trip back to business has produced no keys or calls

Sarah S.
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El cliente no dejó un comentario.

mallory H.
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El cliente no dejó un comentario.

CHARLES C.
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This was my first time to rent from this location. It was very well equipped, had knowledgeable staff, and the truck ran just as would have expected it to. I returned after hours, and U-Haul's text message link worked great for returning the truck and getting a final bill. I was pleased.

john R.
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El cliente no dejó un comentario.

GEORGE B.
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El cliente no dejó un comentario.

Jesse S.
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Manager was outstanding!

DANIEL K.
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El cliente no dejó un comentario.

jeff k. | First Impressions |
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Great helpful staff.

Nia L.
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You guys were AWESOME! Thanks Damon!

YOVANI S.
Clasificación:

Give better equipment to customers who drive more than 300+ miles

colin F.
Clasificación:

Used the ap and it didn't speed up the process. Asked all the same questions when I did everything in the ap. This is not my first time using the ap apparently they don't know how to utilize it. Only one person, under staff. Poorly ran. Parking lot not organized and made it tight to get out.

Lonnie H.
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El cliente no dejó un comentario.

DEBRA M.
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It's so hard to get anyone to answer the phone.

JAMES K.
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Wouldn't change a thing. Excellent equipment and great service from a very personable and friendly staff. Thank you.

Kayla W.
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El cliente no dejó un comentario.

PATRICK H.
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Tupelo facility manager and staff are very professional

Kurt H.
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El cliente no dejó un comentario.

robert G.
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El cliente no dejó un comentario.

CHUCK T.
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Make contracts visible for reading and stop trying to scam the customer.

Cassie J.
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Charges on my account that insurance should have covered

Drew W.
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Customer experience is definitely not there priority. Never leave the store the store until a concern is addressed and handled appropriately.

Kathy B.
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El cliente no dejó un comentario.

staci R.
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El cliente no dejó un comentario.

Jeffrey A.
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El cliente no dejó un comentario.

Donald D.
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El cliente no dejó un comentario.

Francis C.
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Agent at check-out was very professional, thorough, and a terrific representative of the U-Haul brand.

MORTON W.
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Get the manager more help, he does a great job, but you are running him in the ground!

Donnie B.
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El cliente no dejó un comentario.

barbra G.
Clasificación:

Compared to the two U-Haul places I had used in Tuscaloosa, AL the personnel was unwilling to work with me. I was charged extra when the “fault” was not mine. I returned the truck on time before 7PM of day 2. We cleaned the truck out and filled it up with gas. It did pick up a nail and a tire was going flat, but I had purchased insurance on the vehicle.

Melody B.
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I have been in and out to this location and the manager is always super nice .

Karen G.
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When I made the on-site reservation at the facility , the attendants, were extremely helpful. However when I went to the store on Friday to pick up the truck , reservation only displayed for four hours but I had requested twenty four. The clerk on duty resolved the issue. Great customer service.

David H.
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El cliente no dejó un comentario.

Charles H.
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El cliente no dejó un comentario.

Jason P.
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They charged me even though I returned the rented items then they corrected that but all of the sudden I had driven the uhaul 100 more miles and was charged incorrectly for that. Very upset. I better be refunded.

Brian D.
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El cliente no dejó un comentario.

FRANCES C.
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El cliente no dejó un comentario.

Robin M.
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El cliente no dejó un comentario.

Willie C.
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Very good experience

DAMAEN J.
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El cliente no dejó un comentario.

Luke R.
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El cliente no dejó un comentario.

Tasha T.
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El cliente no dejó un comentario.

MICHAEL G.
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El cliente no dejó un comentario.

Michael K.
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El cliente no dejó un comentario.

Blake P.
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I came in without proper wiring on my vehicle. They installed it within 45 minutes and had me on my way. Excellent service.

Christopher W. | First Impressions |
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El cliente no dejó un comentario.

James H.
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El cliente no dejó un comentario.

deshawna B.
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El cliente no dejó un comentario.

Stephanie W.
Clasificación:

The truck had roaches. My husband drove the truck and said that there were roaches in the cab of the truck which means that there are roaches in the bed of the truck. We didn't have roaches and I did see one on something we moved into our house but I killed it and hopefully there isn't anymore.

NOEL D.
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El cliente no dejó un comentario.

Christina A.
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A wonderful experience! The team there went above and beyond to assist me! The manager was very professional and customer friendly! Five stars!

Gary B.
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Have an earlier check-in time. Then, if a customer is running late, the next reservation doesn't have to wait for the equipment to arrive, they can have what they were promised.

Sally J.
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The young man who helped me was very kind and knowledgeable.

Paul B.
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The guys were accommodating and easy to work with

John S.
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El cliente no dejó un comentario.

Dougley C.
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El cliente no dejó un comentario.

Rosalyn R.
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I originally reserved at the Attic on Cliff Gookin but when I got there it was closed. Very bad business! If they were closed Sunday it should not have allowed me to reserve it. Thank God the office on Main Street had a truck available.

Kimberly S.
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El cliente no dejó un comentario.

Vicki H.
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Disclaimer. I have rented multiple times this spring/summer from Tupelo and the manager knows my name and a little bit of my story. They are always nice. He listens to my sad tales.

Eric V.
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A great full service Uhaul location that meets the local needs very well. Staff is friendly and knowledgeable and made my return quick and painless.

Howard S.
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El cliente no dejó un comentario.

john B.
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Nice young fellas both times

Debra W.
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Great. No changes

Mark T.
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Only one employee seemed understaffed

Ramsey A.
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El cliente no dejó un comentario.

Matthew C.
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El cliente no dejó un comentario.

Hermosa L.
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El cliente no dejó un comentario.

Paul C.
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El cliente no dejó un comentario.

Jennifer J.
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El cliente no dejó un comentario.

E C.
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El cliente no dejó un comentario.

Carrie B.
Clasificación:

El cliente no dejó un comentario.

AMANDA M.
Clasificación:

El cliente no dejó un comentario.

Debra L.
Clasificación:

The guy was RUDE and all but called us a liars.. We. Did. NOT. Scratch that u-haul and he says there's no scratch noted on any other paperwork. And I'm telling you we. DID. NOT. Do it. He pretty much said we DId. RUDE ❗️❗️

SCOTTIE R.
Clasificación:

El cliente no dejó un comentario.

Shandreka K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Heather P.
Clasificación:

Truck was dirty not swept out vacuumed out or wipe down customer service was bad he text messaged people while he was checking me in

Terry L.
Clasificación:

Make checking equipment back in after hours more user friendly

Tom G.
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El cliente no dejó un comentario.

Telisa C.
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It was the best experience i have had so easy.. I will definitely be turning all my business to you

Lisa H.
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El cliente no dejó un comentario.

ANTONIO M.
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El cliente no dejó un comentario.

lafrance S.
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El cliente no dejó un comentario.

STUART L.
Clasificación:

AJ and Dewey do good work!

Lydia E.
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El cliente no dejó un comentario.

Neal C.
Clasificación:

I waited 42 minutes to talk to a representative from this location!!!!!! After that it was 20 more! Over one hour to reserve a trailer!!! Never going back to that location

Tomas L.
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El cliente no dejó un comentario.

James S.
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I have always been treated kindly and with respect.

Stephen F.
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El cliente no dejó un comentario.

CHRIS S.
Clasificación:

El cliente no dejó un comentario.

farah m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Cecilla G.
Clasificación:

I was told online that it was 1635 including taxes when I arrived there was $1900 plus the deposit to me deposit means you're getting your money back false advertisement on yawls behalf I will not be using U-Haul again

Justin C. | First Impressions |
Clasificación:

Jon was very helpful and made sure my needs were met!

Austin S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nichole R. | Overall Experience |
Clasificación:

My storage unit had green slime in front of it and my stepfather and I almost fell because of it. The unit also had water standing in it and it molded all my furniture. I called three times to tell the manager about it and he never returned my calls. I went to uhaul office three times and left my complaint and phone number each time. He still never called me back. I finally got fed up and took my stuff out of there.

Ajia P. | Overall Experience |
Clasificación:

My only concern was I was on the second floor which means I had to climb up stairs and it’s so much hotter on the second floor compared to the bottom. They should incorporate air on the second floor

donrae a. | Overall Experience |
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I only to be treated like a paying customer and not treated like I was trying to get something for free by management of all

Jeffrey A. | First Impressions |
Clasificación:

Great People, very friendly and helpful. Fast service also.

Carolyn C. | Overall Experience |
Clasificación:

Jon was very friendly and courteous everytime I went in to make a payment. When I closed out my unit he told me if I ever need Uhaul again just come back

Phil M. | First Impressions |
Clasificación:

John, is a great guy and handles people excellent

ROBERT R. | Overall Experience |
Clasificación:

I couldnt use it, Storage was too small. I think all the storage unit need to be mopped and clean out in climate control. The associate Dewey was very helpful, he took his time to help us.

ROBERT R. | First Impressions |
Clasificación:

We went into the uhaul store on west main. The line was very long. A man was there alone No Help. His name is Dewey. He was patient,very friendly with everyone.He answered all question for us as well!

Kevin R. | First Impressions |
Clasificación:

Great customer service.

james s. | Overall Experience |
Clasificación:

Most of the property we stored there got infested with mold

ELIZABETH C. | Overall Experience |
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I kept my belongings in storage for almost 3 years. I just wish you didn't raise the rent on me.

Amber & Cody C. | Overall Experience |
Clasificación:

Thanks.

Angela P. | First Impressions |
Clasificación:

Nice job guys

Kyle F. | Overall Experience |
Clasificación:

The worst treatment and service i have ever seen

summer b. | First Impressions |
Clasificación:

They was great help

Nerissa D. | Overall Experience |
Clasificación:

I got my storage on Nov.4 2018 I paid all my dues and received a letter November 28 2018 saying I owed 200 dollars in late fees when I had only got the storage 2 weeks prior. SERVICE WAS HORRIBLE!!!

Lakeya H. | First Impressions |
Clasificación:

It was great just needed a little help with customers. But they were nice

William L. | Overall Experience |
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The storage room had holes from previous clients damage that were not fixed. Had to ask the salesperson numerous times to help me with the check out procedure and a copy where I was paid in full.

Kevin R. | Overall Experience |
Clasificación:

IT RAINED IN MY STORAGE AND I WAS POORLY COMPENSATED. My clothes was wet and smelled, my mattress was wet and mildewed, my table is destroyed and important papers was destroyed, the insurance is a lie

Tammy T. | Overall Experience |
Clasificación:

I had an appointment to pick up my u-box. I was told it would be on a trailer. Was there 90 minutes trying to get it. Most of the delay was due to computer problems but it was a frustrating experience

Roger E. | Overall Experience |
Clasificación:

An employee of UHAUL took a heavy dresser from my storage locker and would not return or pay for it. This was the fourth locker I had rented. I was moving to a new locker because of leaking roof.

Usher S. | Reservation |
Clasificación:

Thank you for making my move stress free. UHaul has been a real Blessing over many years for my family and l keep up the good work Usher Sawyer III

Ken L. | Overall Experience |
Clasificación:

Alisha was very friendly and helpful in all aspects of rental, both a truck and a storage room. Will definitely rent here again! Thanks!!

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