Comentarios del cliente para U-Haul Moving & Storage of Truman Corners

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Truman Corners

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

carmen r. en

Grado:

El cliente no dejó un comentario.

Jessica G. en

Grado:

El cliente no dejó un comentario.

Denise A. en

Grado:

First off, I booked online and the pickup location didn't have the truck available. I had to go 15-20 miles out of my way to get the truck i needed. I asked them if they could give me a discount on the mileage rate and they said it's "not their problem" and were quite rude. It was the regional office apparantly. I also ordered some additional supplies that i needed online to be ready with my truck. They said the location would change and it would be ready at the new locaiton. When I arrived to pick up the truck the local store in Grandview MO said they did not have my additional supplies and I had to go all the way back to the original store which was agian way out of my way. So in order to get the truck and supplies i had to drive about 30 extra miles and took up an additional 2 hours of my evening and on top of it the regional office customer services said its "Not their problem" and were rude.

Nick E. en

Grado:

El cliente no dejó un comentario.

Ceria L. en

Grado:

The representative was awesome, wait times in line was extremely long.

Vernita G. en

Grado:

El cliente no dejó un comentario.

Fred R. en

Grado:

El cliente no dejó un comentario.

Karen W. en

Grado:

Counter man at check in was rude! Acted as if I was an inconvenience to him. When I had questions about the check in process he acted as if I was a stupid child. I am adult with questions. Answer them and not like I am stupid for asking!!! If you hate your job, do your customers a favor, find a new one and move on. Check in crew was pleasant.

cynthia k. en

Grado:

Serving donuts would be the only thing that could be done to improve customer satisfaction(??). Everything else was excellent.

Preston S. en

Grado:

Location set on bad spot on the street between highway and busy street, turning into location is a pain due to cars behind you from both directions. Also very limited parking available, I had to park in the section where the trucks are supposed to be cleaned.

Dwan G. en

Grado:

Advise customers to come inside for the keys which are only available during business hours as there is no lockbox outside at this location for the moving vans.

Jackie P. en

Grado:

I couldn't find a place to extend my existing contract an additional day on the website, neither desktop nor mobile version. I had to call in to the store location. This was quicker than the 1-800 number. It was fine, but restricted my request to be during business hours. The employees are very courteous.

Rotessa D. en

Grado:

El cliente no dejó un comentario.

Jennifer K. en

Grado:

Your physical location is hard to find, as there is a uhaul storage that does not rent trucks just a few blocks down the road.

Brooke V. en

Grado:

El cliente no dejó un comentario.

Charles M. en

Grado:

El cliente no dejó un comentario.

janice m. en

Grado:

El cliente no dejó un comentario.

Donald J. en

Grado:

Everyone was friendly and explained everything so that there was no misunderstandings. We knew what to do and expect so I'm thankful for that.

Anatolij G. en

Grado:

El cliente no dejó un comentario.

Taesia J. en

Grado:

Dolly did not have straps. Front desk assistant did not have good customer service. The drop off location I selected was not there and if it was it was very hard to find so I had to go to another one further away. I will not be using Uhaul again. There are so many other companies that will help you while wearing a smile and systems that will make returning items convenient.

Ricardo A. en

Grado:

I can't think of any improvement. The customer service I received was excellent!

Shonda W. en

Grado:

El cliente no dejó un comentario.

Charles B. en

Grado:

El cliente no dejó un comentario.

jill c. en

Grado:

We were overcharged one day and no one picks up the phone. We were told to get it back and we dropped off at 10:30 on Thursday June 12...so they could give to another customer. So they are double dipping. We wanted it for Friday but we’re told we could not have it. Very irritating

Francesca D. en

Grado:

25$ dollar truck Turns into $100 20 What a rip off

Dan M. en

Grado:

I registered a complaint on Saturday June 8th because of a HORRIBLE experience in picking up a 20ft truck. I was told I would be contacted within 48 hours. As of this evening (June 13th), no one has contacted me. Checking the truck back in was a breeze. Very smooth and easy.

David W. en

Grado:

Everyone was extremely helpful ,from my initial phone call to Travis,on down Tru chain of command.

Kelvin O. en

Grado:

The cab of the vehicle smelled bad

Gary W. en

Grado:

El cliente no dejó un comentario.

Patricia T. en

Grado:

El cliente no dejó un comentario.

tracey w. en

Grado:

When multiple people of the same ethnic group are in the store, ask if they are together, do not assume they are in the same party. Serve your customers in the order they arrive. If there are restrictions to the reservation process i.e. must have a cell phone, cannot use a debit card, must have proof of the location you are driving to...have these things posted in your service area. Have service agent explain estimated charges. Do not state it as xxx base charge & more if you exceed the mileage. State what additional mileage charges are, for example "$0.59/mile over 30 miles". The customer should not have to ask the agent for this information. Give examples of liable damages impacting the reservation. Do not just say the customer is liable for damages. Train sales clerks not to yell at customers. Learn how to manage challenges with what can be done (positive) instead of what "we don't do or you can't get"(negative). Maybe use some training scenarios with your staff & cultural training periodically. Bad service affects the company bottom line. I want you business to be successful so that it can remain in my area & be a convenience for me. You are my neighborhood U-haul store & I have used your services multiple times in the past, however, after this experience, you are no longer my "go-to" company for small moving needs. I am willing to go a little farther & pay a little more money to be treated with respect. -South Kansas City Resident for 45 years.

JAMES L. en

Grado:

El cliente no dejó un comentario.

Jane L. en

Grado:

Very good

JAMES Y. en

Grado:

The employees at this location were very professional, efficient, and friendly. This is a great place to rent equipment.

Kyle C. en

Grado:

El cliente no dejó un comentario.

Lisa O. en

Grado:

El cliente no dejó un comentario.

Cornell P. en

Grado:

They really could use a few more employees. Took a little long to return equipment. They are very helpful n friendly

Rachel C. en

Grado:

El cliente no dejó un comentario.

Dana P. en

Grado:

returning truck and help could have been better

BRIAN B. en

Grado:

The Manager called and cussed me out because we needed the truck and extra day. Then he said he was going to give my phone number out to other customers because I was the reason they didn’t have a truck. I had numerous calls that afternoon. Complete breach of privacy and I’m not done with this.

brianna b. en

Grado:

El cliente no dejó un comentario.

Anita P. en

Grado:

El cliente no dejó un comentario.

Jose L. en

Grado:

Your employees are the worst team of agents I ever had the displeasure of working with. I’ll be fair and say, it could be just a Missouri thing. The scheduling agent that was local in KC, spoke like she was guaranteed her job no matter how much empathy she lacked. When I lodged a complaint and her boss called back, his below average understanding of the situation led me to realize where she got her inability to do her job. When I went down to Grandview MO to pick up the uhaul, I thought I was on a hidden-camera TV show. I’m trying to be as kind as possible, but in order to relay the truth, I have to say that your reps at that store are ABSOLUTE GARBAGE of employees. While I was there, they were antagonizing customers, had 2 fights almost break out with your employees and the customers, were rude, spoke over customers and seemed to love the statement, “that’s not my problem” as I heard that probably 10x. While your agent was servicing me, he was defending his teammate (who told a customer at one point that he was the regional manager) shouting over to his teammates customers stuff like, “sir, you can get out of our store if you don’t like our policy” and “you can keep staring at me all day, you don’t scare me” then disrespectfully talking about the customer to me (with him still standing there). I was literally staring at him wondering if he was born or hatched. At one point your agent servicing me told me to pay him $30 cash to help me hook up my car to the auto transport and if I didn’t, I’d have to do it myself. Is that standard policy??? I use to be a quality consultant for a major corporation for 10 years so I’m very keen on poor customer service. This was by far, the most comical, most disgustingly terrible service I’d ever experienced in my ENTIRE life. If I were you, I’d send an investigation team down to your store undercover and watch the comedy show known as your employees. I guarantee you, you’ll be ashamed and embarrassed that they represent your company. If you care. I use to look at uhual as the trademark in moving. I would say things like, “I need to rent a uhaul truck” and not, “I need to rent a moving truck”. You’ve branded me as the industry standard. But that was before. After this experience, I will do everything in my power to use other moving companies (regardless of cost), and try to forget you even exist.

christian d. en

Grado:

I know it’s not pleasant working on a Sunday but thank you for being open. I’m happy to report that I got done what needed to be done. I’ve used this U-Haul location twice this year. My experience was excellent and those guys who worked on a Sunday should be rewarded. I will be back

Taneeka H. en

Grado:

Excessive wait to check out and check in.

Diana V. en

Grado:

Just keep being friendly

lewis N. en

Grado:

only thing i recommend is when its the end/first of the month please provide these guys with more but they did a excellent job trying to move as fast as they can with only 2 people as staff and 10 customers in line waiting. the staff handled it best and professionally as they could. so no complaints there, but get these guys a little more help. maybe while there doing the desk computer work you could have a few more guys in the back bringing the trucks up...these guys were doing both all by themselves. but again, they handled it magnificently

Takiyah W. en

Grado:

Very slow service. Possibly hire more people to work especially when it is the beginning of the month and a Saturday.

Samuel S. en

Grado:

Nickolas did a great job helping us in a timely manner!

APRIL B. en

Grado:

El cliente no dejó un comentario.

Rashaun A. en

Grado:

Nothing

JaNetta A. en

Grado:

Person at counter was upset already . He didn't feel like being at work. Didn't explain to me that I would be charged $20 for gas and $30 dollar convince fee if I forgot to fill tank. The tank wasn't that much off from when I started. It was overall unprofessional . highly upset but oh well .

Rosalba B. en

Grado:

The guy who helped me and my sister was completely rude and I didn't like his services.

Kayleigh B. en

Grado:

El cliente no dejó un comentario.

Roberta D. en

Grado:

Nothing

Dickson K. en

Grado:

AWESOME STAFF

pam g. en

Grado:

El cliente no dejó un comentario.

Shawn M. en

Grado:

Thanks Travis for you professionalism and kindnesses

Jay S. en

Grado:

El cliente no dejó un comentario.

Kerri M. en

Grado:

El cliente no dejó un comentario.

Stan B. en

Grado:

Very knowledgeable and helpful.

jon c. en

Grado:

Helpful friendly crew. They helped me get my trailer hooked up and ready to go

Brandon M. en

Grado:

The truck was pretty filthy - covered in some greasy cleaner but was apparently not well maintained. The staff was friendly enough - we could improve on our professionalism. The rate per/mile is ridiculous. We did not get the value for what we paid.

James T. en

Grado:

El cliente no dejó un comentario.

Deonisia H. en

Grado:

El cliente no dejó un comentario.

Aaron S. en

Grado:

Employees didn't seem to know what was going on. They didn't show any interest in their customers or act like they cared about what they were doing.

cliff p. en

Grado:

El cliente no dejó un comentario.

latonya j. en

Grado:

El cliente no dejó un comentario.

Stephen G. en

Grado:

Austin provided us with excellent customer service!

Tim G. en

Grado:

El cliente no dejó un comentario.

TIM G. en

Grado:

El cliente no dejó un comentario.

Pam N. en

Grado:

El cliente no dejó un comentario.

DEL S. en

Grado:

El cliente no dejó un comentario.

Darleen D. en

Grado:

El cliente no dejó un comentario.

Latrece M. en

Grado:

El cliente no dejó un comentario.

Kyle s. en

Grado:

El cliente no dejó un comentario.

Jasmine R. en

Grado:

My card was charged $155 dollars but I was informed transaction only for $78

Larry B. en

Grado:

This was the easiest check-in, return I have ever had with any rental company. The trailer was clean, the crew hooked it up and checked it out, and the design of the trailer with heavy duty spring loaded ramp was perfect. The check-in, return crew was courteous and helpful. Totally good experience!

Markecia J. en

Grado:

El cliente no dejó un comentario.

Shannon G. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

Nothing

Sheryl J. en

Grado:

El cliente no dejó un comentario.

Danjuan d. en

Grado:

The transmission was going out on this old truck. I believe they(the location) gave me this truck, due to I would not except they’re high coverage rate. At about 7:10, I was attempting to come back, as I was on a hill the truck rolled and had it not been for a fire hydrant, I could have lost my life

Josef F. en

Grado:

Store is a little run down and done of the technology doesn't work, which made the transaction less seamless and smooth.

Brian S. en

Grado:

The associate forgot to put the dolly in the truck. I had to come back to get it. Also I asked if I could get a bigger truck and made it seem like it would be a hassle to call a different location.

Jason C. en

Grado:

Van said it was in Lee's summit and was not.but the van I got had 27 miles on it. Pleased.

Timothy C. en

Grado:

I requested a utility dolly for the move and one was not available at the time of my rental. I would recommend the online inventory from the U-Haul website (dollies, etc.) be tied into and take account of the equipment available at the dealer, so it can be ensured that the dealer has all equipment available at the time of rental. If I would have known the dolly was not available, I would have made other arrangements. I feel the website should have told me that one wasn't available prior to me showing up.

Chris P. en

Grado:

They were out of appliance dollys so it would be nice if they had a bigger supply. Staff there was very nice and helpful.

HANNAH M. en

Grado:

El cliente no dejó un comentario.

blanca b. en

Grado:

Cleaning of the interior can improve. Passenger seat has dog hairs.

sarah N. en

Grado:

El cliente no dejó un comentario.

Carl B. en

Grado:

New van great experience

Ronald D. en

Grado:

El cliente no dejó un comentario.

MARTIN S. en

Grado:

Dropped off, however no check in to verify. Do online? Please advise. Martin Able 574-551-4656

thomas b. en

Grado:

I just want to thank uhaul for resolving an issue with the original order. They handled the situation very well and made me feel like a valued customer. I will definitely use uhaul again. Thanks again !

liza m. en

Grado:

El cliente no dejó un comentario.

tamika p. en

Grado:

They don’t do honest business system are poor

Jason R. en

Grado:

I reserved a van through the Uhaul website. I entered my debit card and reserved the van. At no point was I informed that I have to have a major credit card. Not until I arrived to pickup the van, that is. The person who assisted me at the store was very nice and managed to get me a truck, which was much larger and more expensive than what I'd reserved, but at least he got me something. It also took about 45 minutes longer than it should have to get everything squared away because of this. If you are going to require a credit card for rental you should at least inform your customers when the place the reservation. And if you are going to require a credit card I will no longer be using Uhaul for truck rentals. I do not cary credit cards, and I will not do so in order to rent a truck from you. A+ for your rep in the store and F- for your policy and the fact that you didn't inform me beforehand.

Ericka B. en

Grado:

Parking is tight and it's just a busy intersection but the service was great picking uo and dropping off

Travis J. en

Grado:

It was really busy.....with a long line....only two people doing contracts and then going to get the truck. I think they needed more people working.

Trevor C. en

Grado:

I have to admit, I was surprised and very happy with my experience. The last time we rented a Uhaul was to move from San Francisco to KC. The truck’s has gauge didn’t work and we ran out of gas in Nevada. With a dog. Pulling a car on a trailer. This time we were only moving our youngest in town. The truck was clean and the employees could not have been more helpful and nice. Definitely going to use Uhaul again at this location for all kinds of things rather than tying things to the roof of suvs and making numerous trips. Please pass this on to that location’s manager - well done!

Dyllon D. en

Grado:

Associates at the store were very snappy and acted like they had better things to do than take care of my appointment: blamed everything on corporate, even though I made the appointment two weeks prior. Also, when I got home I realized when they installed the wiring harness, they lost a pin to my trim piece, so now my trim piece on the back of my trunk won’t stay put. Definitely will go out of my way to go to another location on my next need!

John H. en

Grado:

The truck had a water leak which soaked my king size mattress. I’ll be filing a claim on Monday the 6th of May. The truck must have leaked before so I’m wondering why it hadn’t been fixed?

R.G. S. en

Grado:

El cliente no dejó un comentario.

Brendon B. en

Grado:

Customer service was horrible. From beginning to end. Was greeted with an attitude, short demands rather than polite sentences. Then the associate proceeds to lecture me on proper trailer wiring and that I should have my equipment in better condition before trying to rent from uhaul. The whole experience was absolutely uncalled for. Will not be returning to this location ever again.

Travis M. en

Grado:

El cliente no dejó un comentario.

Latotla M. en

Grado:

El cliente no dejó un comentario.

leresa o. en

Grado:

I use this location my sister had a jeep and the trailer he hook up was to big for her vehicle, she ask for a smaller one she use that before on her jeep works fine. He said they all rented out so he hook us up I drove out the lot and brought it right back it wasn't right for her transmissions he still charge us for 10 minutes. I call customers service I had a bad experience before from them when I rented 19.99 small truck put 100.00 didn't even get a refund drove to 31st to Raytown and Bannister and back to Uhaul I went over on a 19.99. Small truck this location is a ripped off when it comes to women. That's why I use Grandview Uhaul went to Raytown back to Grandview in a bigger truck at least I did get some of my deposit back. Women be aware when getting a truck or trailer from this location. I told him he should know better she did not have a F150 for that trailer

Evangelia J. en

Grado:

El cliente no dejó un comentario.

Juan M. en

Grado:

El cliente no dejó un comentario.

Shannon K. en

Grado:

Staff was very immature and unprofessional. Got quickly frustrated when the system didn’t work correctly.

Robert L. en

Grado:

El cliente no dejó un comentario.

Wayne R. en

Grado:

Quick check in and great service!

Brad D. en

Grado:

El cliente no dejó un comentario.

Timothy H. en

Grado:

Great

Bradley P. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

El cliente no dejó un comentario.

doug f. en

Grado:

El cliente no dejó un comentario.

Damon H. en

Grado:

El cliente no dejó un comentario.

Brian L. en

Grado:

El cliente no dejó un comentario.

James F. en

Grado:

Was turned away after making a reservation due to my license being from the neighboring state. Drove to the other state and was unable yo get a truck there due to not reserving at that site but let the people know what had happened. He called them and told them it was okay to rent me a truck. Then drove back and waited 5 to 10 min to be helped but was treated like I was a bother and when I dropped off similar situation.

Chester T. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

The trailer was dirty when we picked it up with debris on the bed. It took a long time to get it checked out as well. When I returned the trailer I waited outside like the sign says for 20 minutes. I finally went in and it was still another 10. When I finally got someone to help me he was clueless. Didn't even know how to unhook the trailer and this process took an addtional 20 minutes which in turn made me very late for my next appointment. Run dont walk from this place. There are other locations that are much better.

tera H. en

Grado:

Clean where the furniture go.

JOHN R. en

Grado:

El cliente no dejó un comentario.

Daniel O. en

Grado:

Aj was great he even asked why i got sent to his store for return when 3 locations were closer to me. Apologised for the representative that set up the rental since it ended up costing me extra.

erin h. en

Grado:

This location is possibly under some construction perhaps? It was very, very full and difficult to maneuver.

valerie w. en

Grado:

El cliente no dejó un comentario.

Lakyah J. en

Grado:

Staff was GREAT !!!! LOVE THIS LOCATION MADE moving so much faster ans easier THANKS GUYS !!

Alela B. en

Grado:

The least you can do is give a fully functional truck. I was struggling just to keep it in control. There was something wrong with the steering wheel .. it was not right. Also the representative who helped us was far from help.

Nathan S. en

Grado:

El cliente no dejó un comentario.

david c. en

Grado:

One of the tires had 3 screws in it; when I pointed it out they said if it goes flat call the service number. Fortunately it did not and I was local.

tamika p. en

Grado:

El cliente no dejó un comentario.

damon m. en

Grado:

RECAMEND THIS LOACTION FOR THE PERSON CHECKING ME IN YES ,BUT UHAL NO

Brandon B. en

Grado:

Very long line. Took 45 minutes to pickup my reservation. Staff was overwhelmed to the point where employee Travis stated "I dont care" when the line was 13 customers deep.

Allan D. en

Grado:

Customer parking for pick up and drop off is terrible. When I dropped off their was no one at drop off side of business.

Kenneth T. en

Grado:

Lower mileage fee.

Jeffrey M. en

Grado:

El cliente no dejó un comentario.

Shivon B. en

Grado:

I've used this place for the last 3 years but after this experience I probably won't return. First off the young men were loudly talking about women in a derogatory, sexual and inappropriate manner. Something about a woman legs being wide open front of a woman and a customer (me). There were 3 guys and one of the associates gave them a look like "Shut up". I guess they assumed I was a kid but I'm a 40 year old woman and thought it was highly inappropriate and disrespectful. Secondly I noticed immediately that my tail light was out, went back in and the associate bangs on the light and said it was probably just a glitch. I explained its illegal and he says "if I get pulled over just call." Thirdly my van was dirty and I've never gotten a dirt van from this location. Overall it was pretty bad and you should probably have a conversation with your staff about inappropriate conversations in front of guests and fixing solutions and better customer service. It appears no management was around either.

Frank W. en

Grado:

El cliente no dejó un comentario.

Dianne C. en

Grado:

El cliente no dejó un comentario.

Forrest M. en

Grado:

El cliente no dejó un comentario.

Justin H. en

Grado:

The employees did everything I needed and did it well. However they could have behaved more professionally.

Stephanie N. en

Grado:

El cliente no dejó un comentario.

WILL S. en

Grado:

Long wait to be acknowledged, then minimal help getting the equipment properly returned.

beatrice d. en

Grado:

Lower the mileage rate

Shunta S. en

Grado:

El cliente no dejó un comentario.

Mariah G. en

Grado:

Teach your employees your policies with prepaid cards. Hearing I don’t know or I don’t see that charge having to call everybody except you who I did business with about MY money is horrific. Worst moving experience of my entire life!

Austin M. en

Grado:

When it gets busy, it becomes very difficult to park or access the trailer area.

Delores J. en

Grado:

El cliente no dejó un comentario.

Kim M. en

Grado:

The guy that helped me was very friendly and helpful. There are a few items I would change though. There needed to be more people working for the volume of business they had on a Sunday. I also think that the policy should he changed in regards to renting an 8' pick up. I do not have a credit card. I talked to a rep on the phone to schedule the reservation and was not told about it until I was at the desk to pick it up. Thankfully, I was able to be moved into a box truck that worked. Lastly, for the online check out process, it would be nice to be able to upload a photo rather than having to take a picture of the dash live. I had taken pics of the dash for my records but had already locked the truck and dropped the key in the night deposit before I thought to click on the link.

Patrick O. en

Grado:

Your representative was very nice, professional and fast. Your location needs more room.

Lewis W. en

Grado:

The lot is always crowded with returned trucks. Never enough room for customers to park. Very frustrating. Checkout was a breeze, but at check in time it's chaotic. I've used this location several times because its closest to my house. Have considered going to a different location just to save time.

kalon l. en

Grado:

The first thing I noticed was the parking was horrible. The parking spaces are small and I think the problem was that other customers did not want to move their vehicles. My father-in-law was with me and he is unable to walk. This was a poor experience to say the least. It took 40 minutes to get the rental truck AFTER I had a reservation and we arrived on time. Hopefully we won't have to rent from this location again. It is just a bad area.

Kamisha K. en

Grado:

El cliente no dejó un comentario.

Dawn E. en

Grado:

El cliente no dejó un comentario.

lucy e. en

Grado:

El cliente no dejó un comentario.

Thomas L. en

Grado:

El cliente no dejó un comentario.

THOMAS R. en

Grado:

El cliente no dejó un comentario.

paige h. en

Grado:

El cliente no dejó un comentario.

JACQUELINE D. en

Grado:

My account was over charged. I was over charge, when I turned the truck in the charge was was different than the hold amount. I was charged the hold amount and the usage was lower. I want my money back!!

Jeffrey J. en

Grado:

Nothing to improve on, it was fast friendly and professional. Thank you for this.

Lynk V. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

El cliente no dejó un comentario.

tammy m. en

Grado:

El cliente no dejó un comentario.

ANNIE W. en

Grado:

El cliente no dejó un comentario.

Tyler D. en

Grado:

El cliente no dejó un comentario.

Edward L. en

Grado:

Express check in

Douglas H. en

Grado:

customer service really good

jean b. en

Grado:

El cliente no dejó un comentario.

george z. en

Grado:

They didn’t have the equipment (dolly) at location.

Andrea K. en

Grado:

I had such a great experience here. I was assisted by Darren and another gentlemen. They were both helpful and polite, assisting me with where to park my car while I was out with the rental, and getting me out the door in barely a few minutes. I would be happy to rent from them again and recommend them without reservation!!!

Dan T. en

Grado:

Very accommodating.

tommie f. en

Grado:

El cliente no dejó un comentario.

sylvie r. en

Grado:

I?I am sorry to say my experience renting this UHaul truck was terrible, not the location, just the experience of renting and driving a truck for the first time to pick up furniture from a thrist store b.c and taking the pieces to my home. It was very difficult to drive this truck. Sometimes during the drive it sermes the truck would d iui e. I could barely turn the key in the ignition and could not figure out how to adjust the side mirrors. One I had assistance to unload my furniture the very narrow ramps difficult to maneuver. My helpers nearly fell off while trying to go down the ramp. If I ever rent a truck I will get the lift. I already spoke to the apenske trucks at Home Depot. The trucks seem to be better maintained. I bv will never use a UHauk truck again and I cannot honestly recommend CV your trucks to anyone I know. I have never given such a negative to any company.

JANICE M. en

Grado:

El cliente no dejó un comentario.

JO ANNE N. en

Grado:

El cliente no dejó un comentario.

Diane G. en

Grado:

Just such a tight location. Need to tell customers how to get out of their yard without hitting dead ends.

Clayton N. en

Grado:

Teach your technicians how to attach a trailer to a vehicle. They are not looping the chains back to the trailer, nor using the rubber keepers to ensure the chains don't just fall off.

April H. en

Grado:

El cliente no dejó un comentario.

Julieanne B. en

Grado:

Dont charge your customers twice this caused me to have over charges from bank account this is insane

Alexindria h. en

Grado:

The man who did my check out lied to me. He put the gas as being much higher than it was and when I showed it to him he told me oh it’s not that far off don’t worry. I told him you mean I’m not gonna get charge for all that because that doesn’t make sense. He told me don’t worry as long as it is a come back on empty were way lower you’ll be just fine and you will not get charged. I challenged him on this multiple times and he decided to just click the little app or the button on the website for me and say I agreed and then get it back to me and basically told me tough luck. When I return to the a I challenged him on this multiple times and he decided to just click the little app or the button on the website for me and say I agreed and then get it back to me and basically told me tough luck. When I returned Yeah I confirmed again that I wouldn’t be getting any charges and he said that was the truth. Then I got charged $31.50 for gas that day or the next on my credit card. You can see that my story lines up as the odometer showed only drive 20 miles but I got charged $31.50. I expect to have no fees because he told me that, but if the thing got 10 miles per gallo yeah I confirmed again that I wouldn’t be getting any charges and he said that was the truth. Then I got charged $31.50 for gas that day or the next on my credit card. You can see that my story lines up as the odometer showed only drove 20 miles but I got charged $31.50. I expect to have no fees because he told me that, but if the thing got 10 miles per gallon and they charge me an incredibly high rate of $4.50 per gallon then it would only been about nine or $10. I called your one 800 number and made a complaint but they didn’t really handle it they just sent it to a GM. And really who has all this time to try to get back $31.50. Truly I am talking to you now because of the principal. Yet it would be nice to see you haul do the right thing, not only with the refund and some compensation on top of that but that that employee be retrained or let go. Lying to customers just to make it easier on yourself is just really poor. Thanks U-Haul for looking into this. I have been a life customer of uhaul and I like to keep it that way. Blessings, James Holcomb 817-400-5841

ALICIA M. en

Grado:

The gentleman who waited on me was very rude and nasty! He was rude and nasty the person he was working with and a lady came in and asked for him because she had a problem with what he had done and he was rude and nasty with her! The lady that came in proceeded to say that the girl that was in the office when she was originally there said that this man was rude and nasty to her also! So I would look into this gentleman because this isn't the first time I was in there and he was rude and nasty to me! There were two people working there yesterday when I got there around 4 p.m. when was a black gentleman when was a white gentleman. It was the white gentleman who was the rude one! The bottlemen tried to smooth everything over but the other gentleman was rude and nasty to him and acting like he didn't have an opinion or say! Which actually ruin the whole experience for him because by that point I'm just pissed!

Daira C. en

Grado:

Let them know of the gas charges ahead of time.

Peter R. en

Grado:

El cliente no dejó un comentario.

Monique K. en

Grado:

Cust svc in store was just average. They didnt do anything above and beyond.

Keith W. en

Grado:

Helpful staff. Good equipment.

Duy N. en

Grado:

Nothing, Every thing was absolutely perfect!

Darryl B. en

Grado:

El cliente no dejó un comentario.

MARK W. en

Grado:

El cliente no dejó un comentario.

Anna M. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

El cliente no dejó un comentario.

Donesha E. en

Grado:

The morning people were very pleasant however the people I dropped off to were very rude & short. They didn’t acknowledge me & seemed very grumpy as if they didn’t want to work.

Jennifer B. en

Grado:

El cliente no dejó un comentario.

Corey H. en

Grado:

El cliente no dejó un comentario.

Candy W. en

Grado:

El cliente no dejó un comentario.

Richard O. en

Grado:

El cliente no dejó un comentario.

GARRON C. en

Grado:

Personal, Ok ..? Improvements are needed to help with a drivers lic scanner. Nite person to move returning trucks. Maybe someone to come in 4 hours before the location opens. we return the at 5am and lot was to full.

Nicholas Y. en

Grado:

I got charged for something I didn’t choose when registering because of an employee not paying attention.

patrick b. en

Grado:

The truck drove horrible and they said it was the only 1 only 1 they had

LAWRENCE J. en

Grado:

I wanted to get the top Insurance selection but I was told I was not allowed to unless I use a credit card I was told I had to go back home to get a credit card no one told me that nor did I see that information in the fine print. This should be up told up front, you pre charged my debit card for a certain amount you could have just pre-charged for the higher-end insurance as well , why do I have to use a credit card for the high in insurance when my debit card works for the regular insurance.

Cliff M. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Everything was great. Quick check & check out. Staff was very friendly & accompdating.

Maurice B. en

Grado:

Everything was great. Thanks!

MARTIN S. en

Grado:

Really appreciated the professionalism and attention to detail the Uhaul staff and sites provided. Salute

DEBRA V. en

Grado:

Very good customer service with Steven as associate

ramona r. en

Grado:

My interaction with customer service whether on the phone or in the store was very pleasant. I rented a 17' truck and found it to be easy to drive and clean.

elmer h. en

Grado:

U haul was very professional. I appreciated your service. Thank you you.

CRYSTAL H. en

Grado:

I use the facility for four years and never had a problem

Jane S. en

Grado:

The staff was very nice and accommodating when we realized we needed a larger storage space than originally expected. It was also refreshing to work with a human instead of the confusing website

Shawntee L. en

Grado:

I forgot the two gentlmen name that helped me out that Saturday, but they went above and beyond to make my experience much better.

Diana H. en

Grado:

Everyone was very helpful.

BRYAN O. en

Grado:

Rude CSR’s, website did not show balance due so I paid a late fee, and it is greedy to not offer prorated refunds to people who are moving . I will do everything in my power to never use uhual again.