Customer Reviews for U-Haul Moving & Storage of Towne East

2,850 reviews

5213 E Pawnee St   Wichita, KS 67218
(Northwest of McConnell Air Force Base)

(316) 684-5283

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(316) 684-5283

5213 E Pawnee St
Wichita, KS 67218
(Northwest of McConnell Air Force Base)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service thank u

TREVOR G. 
Rating:
5.0

Customer did not leave a comment.

TREVOR G.  |  First Impressions 
Rating:
3.0

It would have been nice to know about the after hours return policy. If you don't check equipment back in online they charge $20 even though it was dropped of on time. Employee never said anything about it when picking up equipment and I was told “ policy in the contract paperwork they gave me” when I called and asked about it.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Wendy K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

The truck was great and drove very well. However, the seal around the drivers door did not fit tight which caused a roar as I drove down the interstate.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C. 
Rating:
5.0

The utility trailer with a ramp is a little misleading. It boasts a 6 foot width but you lose about 2 feet of it with the two lips beside the ramp. Unless you see it in person first this is not apparent online. I rented it to move a small tractor that is 5 feet wide at its widest part and was unable to use the trailer. I basically wasted my money on it. The location and employees were very good though, would recommend them.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Ted A. 
Rating:
5.0

Customer did not leave a comment.

BARRY T. 
Rating:
5.0

Very helpful, thanks so much!

Mindy T. 
Rating:
4.0

the truck needs front end work. the alignment is off and you can feel knocking as the truck goes over bumps. i suspect some worn parts either in the steering or the suspension.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Nothing

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Brooke M.  |  Overall Experience 
Rating:
3.0

Please check your trucks! You have got to 70 mile when I got to my location the engine was making noise in the oil was checked and there was no oil in the engine at all. I had a purchase oil to put in it I was reimbursed for it but the value of the truck if the engine would've of locked up could of been crazy expensive and I'm glad I had insurance. Just Maintenance your trucks that was ridiculous

Julie D. 
Rating:
3.0

Truck needed a bit of work to the steering system. Told location when I dropped it off.

John A. 
Rating:
3.0

The gentleman explained to me that he could not help me with my issues with, what happened to me and suggested that I contact the company and they would help me better and the only thing that they helped me with is $50, amazing.

Perry Y. 
Rating:
1.0

High more people to move around your equipment and make it more convenient for your customers. I should not have had to drive one hour and 30 minute to pick up my truck. U haul should personal to move around there equipment. NOT THE CUSTOMER WHO IS PAYING THEM OVER A THOUSAND DOLLARS TO USE THERE VEHICLES ðŸ¤"

Terry Y. 
Rating:
3.0

Customer did not leave a comment.

Toney T. 
Rating:
5.0

Excellent Customer Service!!! Can't think of any improvements!

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

Sabrina D. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Great equipment for my need.

Willie C. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Not aware of any improvements that can be done Except continue to employ Sean and the other Gentleman working with him on Oct. 31st. I apologize for not remembering his name, but in my 30 plus years of being in the customer service industry these Young Men are an asset to your business.

Donald H. 
Rating:
5.0

Great equipment and excellent, polite, professional customer service.

Harry M. 
Rating:
5.0

The online check in can be confusing. After we figured that out, nothing else was an issue

KOY MICHAEL W. 
Rating:
5.0

I made reservations over the phone. When I showed up, they were prepared and the transaction went very smoothly. When I returned the van, the associate was knowledgeable and I was on my way very quickly.

Darold R. 
Rating:
5.0

Great help hooking up and returning!

Hannah V. 
Rating:
4.0

The truck had an oil leak (poorly tightened oil filter) and a “bad” front passenger side tire

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

When I returned the vehicle after hours (9:30 last night) I did not receive a confirmation email stating it was returned. Makes me worry if my online return went through properly. I could not get location service in the parking lot. I had to stand right next to front door to get service.

Clark A. 
Rating:
4.0

Have more appliance dollys available

Sharon W. 
Rating:
3.0

Just did their job and nothing more.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

THOMASEVAN W. 
Rating:
4.0

Be able to extend rental without charge when there are emergencies that cause delays that are out of renters control. My father in-law had a medical emergency the day of our move and we had no good options with the local manager.

Clarence Z. 
Rating:
5.0

I think the people and equipment are great but I have a million issues with U-Haul as a larger company. But, as they are the main market for moving, it's hard to seek business elsewhere on really short notice

Parker W. 
Rating:
5.0

Whole process, from pick-up in Wichita to drop-off in Palm Springs went smoothly. 4×8 trailer was in great shape with new-ish tire and tracked well behind our vehicle.

William C. 
Rating:
5.0

Staff at checkout and again at checkin was very personable and engaging!

KENDAL N. 
Rating:
5.0

We have used this location multiple times. We keep using them bc they're quick, knowledgeable and helpful.

Joey B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth P. 
Rating:
2.0

There was trash left in the van from the last two users including their contracts, a used toothbrush, and a used facemask. These were all in obvious places in the cabin itself; not in the cargo area. When I pointed it out to employees, the attitude was “oh well“. There was no sorry or anything else, the employee just wanted to get the bill closed and me out of there. I suppose I should've acted like it a jerk instead of being nice about it. Maybe then I would've got some reasonable response such as an apology or even an offer of a discount.

ROBERT D. 
Rating:
4.0

Would have liked getting notifications before payment is due. Other than that a fantastic experience.

JEFFREY H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

None

Kandi H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

All the employees there were amazing. Kind, courteous, knew their job very well! Made the experience efficient and awesome. Definitely the quickest I've been in and out during both the pickup and return. And I appreciate that! Thank you to those guys for the excellent service!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

TERRY A. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
3.0

Customer did not leave a comment.

Hunter T. 
Rating:
4.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

This has nothing to do with the location as I have used them numerous times over the last few decades. The Mobile App fails to meet my expectations. I was unable to take a picture of my dash to show the mileage and gas as it would not accept any picture I took. There is a green checkmark that appears to be an OK but there is nothing to continue and accept the picture. Any option I tried with the checkmark or X failed and I was unable to continue. Being unable to continue after ten attempts, I gave up, which means the app fails and degrades the customer experience. Apparently from the staff at the site, this happens on a regular basis.

Lance K. 
Rating:
5.0

very helpful agent very good service.

ELWYN A. 
Rating:
5.0

Customer did not leave a comment.

PAUL E. 
Rating:
2.0

Charged for furniture pads I did not receive. Did not get notified that the dollies I reserved we're not available when I called the store asking about them I had to drive clear across town to another location to pick up my dollies which put me behind on my schedule.

CHELSEY G. 
Rating:
5.0

Great customer service

Tony D. 
Rating:
5.0

Customer did not leave a comment.

Sheldan G. 
Rating:
4.0

They need more parking room. And have signs that say ONE WAY in their parking lot and and ENTER AND EXIT SIGN. Too many people don't pay attention then block others from getting because of going the wrong way.

Lori G. 
Rating:
1.0

Charged me 3 times 500 dollars

BENNY T. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
1.0

I had to call the customer service department to get anything done

Christina D.  |  Overall Experience 
Rating:
5.0

Have always used this location and with 100% satisfaction!

Michael C. 
Rating:
1.0

Stop charging cleaning fees for clean trucks. 😠

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Promote or give a raise to the two gentlemen working here so they don't leave. It is only because of them that you got my business. They saved me after several other locations were rude and disappointing.

Robert C. 
Rating:
2.0

Have the truck ready and not parked behind two other trucks. Engine light was on the whole trip. Told the origin attendant before I left and he said don't worry about it.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Nothing @ this time 🤩

Sharon G. 
Rating:
1.0

Was told one price but charged another even though I never went over my mileage and only had the UHaul 90 min, also with a full tank of gas.

Vineus N. 
Rating:
5.0

Nothing

Elisha L. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Nothing at all

KATHERINE C. 
Rating:
4.0

Customer did not leave a comment.

Tommy P. 
Rating:
5.0

Customer did not leave a comment.

Carmen P. 
Rating:
5.0

Customer did not leave a comment.

Naim A. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

VINCENT B. 
Rating:
2.0

Customer did not leave a comment.

Aaron L. 
Rating:
2.0

Went to pick up and the lady in front of me and myself waited for at least 10 minutes. No one in the store to help us.

Abbie M. 
Rating:
2.0

Truck pax door was broken, headliner broken, cigarette burns on driver door, arm rest broken, alignment problems, overall poor condition. The store did not have the appliance dolly I reserved. What is the point of a reservation? I scheduled pickup by mobile device. The truck I was directed to was not on the lot. No trucks of the size I reserved were accessible on the lot. If I want to do contactless mobile pickup, my truck with all the reserved equipment should be staged and ready for pickup by the close of business the day before pickup. Upon return, the technician was screaming at another customer and I had my 7yr old son with me. This location needs a lot of improvement.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Keep up the good work!!! You guys were awesome!!!

GINO R. 
Rating:
5.0

Customer did not leave a comment.

Connie B. 
Rating:
5.0

Limited 24-hour duration rental was a pain. We preferred a 48-hour rental, but we're told it was not available, that we would have to call corporate office to see if any were available in the area. Added more stress to an already stressful move. We opted to make the 24 hour rental work.

Kerry H. 
Rating:
5.0

Customer did not leave a comment.

Julia F. 
Rating:
5.0

Customer did not leave a comment.

Arielle C. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
3.0

Truck door wouldn't close!, Front tires were almost bald! Gas mileage was terrible went 93 miles on 20.00 worth of gas! Items in store were reasonably priced, and staff was friendly!

Roger B. 
Rating:
4.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Customer did not leave a comment.

STARLA E. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

The young man who helped me was very good at his job. He provided excellent customer service and was very easy to talk to.

JONATHAN C. 
Rating:
4.0

When I returned the uhaul after hours, I was unable to enter the requested information on-line after scanning the barcode. It was frustrating. I think there were extra charges due to not being able to complete the return on-line.

Kathy N. 
Rating:
4.0

Customer did not leave a comment.

Frances B. 
Rating:
3.0

Customer did not leave a comment.

Rene A. 
Rating:
1.0

numerous extra fees and charges

Dean M. 
Rating:
5.0

The uhual was freshly painted in the back drove great The ac in the uhual was great will be going there again if we need to move again. We rented the 10ft truck

Jason F. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Tanner B. 
Rating:
4.0

Customer did not leave a comment.

Debra S.  |  First Impressions 
Rating:
4.0

None

Linda J.  |  First Impressions 
Rating:
5.0

excellent facility, excellent staff

SHARON G.  |  First Impressions 
Rating:
4.0

Very attentive staff and clean facility.

Brooke M.  |  First Impressions 
No reviews have been submitted for this location.

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