Customer Reviews for U-Haul Moving & Storage of Thornton

7,866 reviews

4833 Thornton Av   Fremont, CA 94536
(Off Hwy 880)

(510) 796-3151

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(510) 796-3151

4833 Thornton Av
Fremont, CA 94536
(Off Hwy 880)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

MELISSA Y. 
Rating:
5.0

Customer did not leave a comment.

Danny K. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

ELMER L. 
Rating:
5.0

Customer did not leave a comment.

Harold C. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

friendly, professional staff

Gerald D. 
Rating:
4.0

Customer did not leave a comment.

DANIAL S. 
Rating:
3.0

Allowed me to drop off truck and trailer after hours, very nice!

DANIEL P. 
Rating:
2.0

Customer did not leave a comment.

AHMAD M. 
Rating:
5.0

Everyone's very nice thrill was great no problems at all will use them again

GLORIA E. 
Rating:
5.0

Customer did not leave a comment.

MANUEL M. 
Rating:
5.0

Customer did not leave a comment.

HENG M. 
Rating:
5.0

Customer did not leave a comment.

Weifeng L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Zhaoduo W. 
Rating:
5.0

Customer did not leave a comment.

Kedar C. 
Rating:
5.0

Moving help didn't show up. Job# JB-4E0B1c7A. Call too many time but no answer.

Danh P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Keep up the good work.

ANGELINA L. 
Rating:
5.0

nothing. very helpful, return was done in 5 minutes.

John S. 
Rating:
5.0

Great. :)

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Elisiva T. 
Rating:
5.0

Customer did not leave a comment.

Elisiva T. 
Rating:
5.0

You were the best part of a long day - very helpful staff on pickup and return!

SHARYN H. 
Rating:
5.0

Customer did not leave a comment.

HON T. 
Rating:
5.0

Your team was very great and helping to educate me on different trailer hitches and emergency items necessary to pull an RV trailer angel Billie and the store manager everyone there actually was very good,

Mardi H. 
Rating:
5.0

The truck is in really bad condition

RAMANDIP S. 
Rating:
5.0

Customer did not leave a comment.

RUZDI H. 
Rating:
5.0

Customer did not leave a comment.

CARA K. 
Rating:
5.0

None. Customer service was excellent

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

cheryl B. 
Rating:
4.0

Customer did not leave a comment.

Chapel T.  |  Overall Experience 
Rating:
3.0

RAtes are really high especially if someone needs to rent a uhaul for only couple of hours.

JEEVANJOT S. 
Rating:
5.0

Really good service! First van they gave the check engine came on after some miles, I returned to the office and they gave a different one. I really appreciate it thanks

JAIRO C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Keep up the good work

FRANCISCO F. 
Rating:
5.0

Customer did not leave a comment.

Ali R. 
Rating:
4.0

Customer did not leave a comment.

SUSAN N. 
Rating:
1.0

This was not the location that we reserved the trailer at, but were sent there AFTER going to the Hayward location, even though we had a confirmation that the trailer would be at the Hayward location. Everyone connected to this rental was rude!

NATHAN H. 
Rating:
5.0

Customer did not leave a comment.

VITALIY S. 
Rating:
5.0

Service is great!

GHILONI E. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

None

ALBERT F. 
Rating:
5.0

Customer did not leave a comment.

Yingke T.  |  Overall Experience 
Rating:
3.0

I get a phone call from staff 5 hours after I return equipment asking me when I going to return equipment poor communication on the lot between staff members

FRANCISCOJAVIER R. 
Rating:
5.0

Representative need not to be speaking to other, be respectful to the customer in front of you. Soft and gentle voice is a good.

Mario A. 
Rating:
3.0

I reserved a 5x& trailer a week or more ahead and was dismayed that you called me one day before and said it wouldn't be available. You offered me a 6x12 which was too large. Luckily after calling twice I was able to get one 50 miles away in Fremont.

David S. 
Rating:
5.0

Everything Went Awesome, Simone She Was So Helpful And Very Professional, My Experience Was 5 Stars..I Rented From Thornton Location Before And Had Excellent Service, I Purchased Uhaul Boxes Over A Year Ago And Was Very Pleased With My Whole Experience, And I Will Be Happy To Return Later To Use Uhaul Thornton Again... You Are The Best, I Will Recommend..Thank You, Linette Pellegrino

HEIDI C. 
Rating:
5.0

I wish it was an option of half day instead of full day.

LUCIA S. 
Rating:
5.0

Very helpful and friendly staff all through out.

REGINALD S. 
Rating:
5.0

Customer did not leave a comment.

SUDEEP J. 
Rating:
4.0

Customer did not leave a comment.

Julian Amando P. 
Rating:
5.0

Fernando was a great help to me when I had to drop off my trailer after 7pm. Super friendlly and helpful. Also the guys at the Santa Clara Location for my storage were super helpful. I can't remember their names, but one guy had long dark hair and an older gentleman who worked with him and did my storage contract. Thanks! - Arthur Brent Porter

ARTHUR BRENT P. 
Rating:
5.0

Customer did not leave a comment.

RICKEY B. 
Rating:
3.0

The Van had a horribly strong smell of fish.

JAMES L. 
Rating:
5.0

Craig and Jose were amazing! So fast and efficient! Thanks so much!

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Angela F. 
Rating:
4.0

Customer did not leave a comment.

Karlee C. 
Rating:
5.0

Customer did not leave a comment.

Yong L. 
Rating:
5.0

Customer did not leave a comment.

Chen C. 
Rating:
5.0

Customer did not leave a comment.

George Y. 
Rating:
5.0

Very friendly service

Sonya P. 
Rating:
4.0

Hi, I am over all not satisfied with the service. The brake was not working properly. They should have checked it before giving it to customer. I realize this when i was in freeway. This was dangerous.

Abinash N. 
Rating:
5.0

Customer did not leave a comment.

JIUN C. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

The lady that help me was very professional a was able to accommodate me very well in a short period of time Tim

Tim M. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Meena S. 
Rating:
5.0

Customer did not leave a comment.

ARTURO J. 
Rating:
3.0

Customer did not leave a comment.

Yosef S. 
Rating:
5.0

The truck needs new brakes. They sound terrible.

Virginia P. 
Rating:
5.0

Everything went smooth. Easy app at checkout. The attendant that met me at drop off was courteous and helpful. Easy drop off as well. 5 stars.

FRANK S. 
Rating:
5.0

Well I think everything went well. It was easy to check in and check out. Your staff are friendly and know what they are doing. This location seems to particularly run well.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

TONY T. 
Rating:
5.0

Customer did not leave a comment.

MARTHA H. 
Rating:
1.0

Absolute worst experience I've ever had. I reserved the truck (24/7 mobile pick up) at 5:30am, and had so many complications with the app trying to check in which took over an hour. Once an hour passed it said my reservation expired. I tried calling and it said I would be on hold for 78 minutes. So I go home and go on a live chat with someone on the website. She said it's approved and ready to go. I drive back down there, get the code .. and walk over to the truck. The keys were literally attached to the outside of the truck on the lock on a key ring which I found odd... since anyone could walk up , take the key off the ring and steal the truck. And to make the morning even better, the code they gave us for the lock did not work (you can not fully lock the latch down without taking the lock off).. So not only did I waste my time, but I had hired movers that I literally had to cancel on and I did not get my money back since they were waiting around. I then had to wait until uhaul opened at 9am to get the truck. They told us the keys should have never been left out like that on the truck, and the code wasn't working for them either.. After waiting another 30 minutes they were trying code after code and finally they got the lock open. They gave us the wrong code which is why it wasn't opening. For all of this inconvenience, time wasted, money lost, I got $50. Just a giant disappointment. I would never recommend uhaul in Fremont off of Thornton to anyone.

Stephanie F. 
Rating:
3.0

Wait time to pick up truck was really long. No one was in the store and there were 2 customers waiting. The inside of the truck had a some type of spill on the floor of the cab.

RICHARD W. 
Rating:
3.0

The truck was so dirty that I couldn't tell what was damaged. I didn't want to be charged with marks or damaged that I didn't do. Plus the truck was not filled up with gas, which I thought was inconvenient to me. I couldn't start working on my project right away, had to wait in line for gas first. Disappointing!!! I might use this location again or find another company completely.

MAVIA H. 
Rating:
5.0

Customer did not leave a comment.

BOLIANG G. 
Rating:
5.0

Customer did not leave a comment.

SRIDHAR D. 
Rating:
5.0

Customer did not leave a comment.

Caitlin K. 
Rating:
5.0

Excellent

BASHEERUDDINAHME M. 
Rating:
4.0

Customer did not leave a comment.

ELSA M. 
Rating:
4.0

Motorcycle trailer had grease and oil inside and outside. After staff swabbed with mop, I cleaned with a degreaser and wipes at home.. This was not the only trailer available. It should have been the last one to be rented or better yet, charge the last renter and have it professionally cleaned if the staff does not have time. Most of the trailers I have rented are fairly clean.

JOE B. 
Rating:
5.0

Excellent service

Richelle T. 
Rating:
4.0

The mobile app routinely fails at this location. This is despite full bars on the mobile network and decent wifi provided by the city. I'm a contractor and would like to use this service more frequently.

JOHN W. 
Rating:
5.0

Team members at this location were extremely helpful and kind. Would definitely recommend this location to family and friends in the near future.

DAVID O. 
Rating:
4.0

Customer did not leave a comment.

NORMAN Y. 
Rating:
5.0

Customer did not leave a comment.

APOORV K. 
Rating:
5.0

Customer did not leave a comment.

Carlito L. 
Rating:
5.0

great

ANANDARAO D. 
Rating:
4.0

Customer did not leave a comment.

Wilfredo U. 
Rating:
5.0

All was great!

EDGAR E. 
Rating:
3.0

It's better to get some other merchant to rent. The safety of the trucks is the biggest concern.

Arshdeep C. 
Rating:
5.0

Customer did not leave a comment.

JACOB VIRGIL C. 
Rating:
5.0

God bless you. God bless America.

AMRIT S. 
Rating:
1.0

Rented out a unit I had reserved to someone else, gave me a smaller unit, struggled to find it when trying to show me where to go.

Joseph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VAIBHAV K.  |  Overall Experience 
Rating:
5.0

easy to sign up on line and good customer service at the check in desk!

Colleen d.  |  First Impressions 
Rating:
5.0

Well Deserved Accolades to Uhaul....I have been working with you for years...this was my first time using your storage service...what a pleasant experience....Thank You...

EMILY S.  |  Overall Experience 
Rating:
3.0

The storage access hours does not reflect the correct timing. I saw the access hours and had a truck loaded with my stuff ready to unload and the building gate is locked. The office hours are done so couldn't contact them and the customer service wasn't helpful on call. Had to end up paying a lot more for the movers to come back and unload, very unpleasant experience.

Forum K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yingke T.  |  First Impressions 
Rating:
4.0

The upstairs indoor units could have wider doorways. We had a lot of trouble getting a sectional couch which breaks down into 5 or 6 individual large reclining chairs into it because of the size

MARGARET S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Online Move In 
Rating:
4.0

Would have liked somethhing that could move stuff up stairs, but the process was smooth

Christopher T.  |  Online Move In 
Rating:
4.0

It’s better to have elevator or tools to help carry heavy objects upstairs if the storage unit on 2 nd floor

Emi O.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amanda G.  |  First Impressions 
Rating:
5.0

Fuimos muy bien atendidos. Gracias

Julio R.  |  First Impressions 
Rating:
5.0

I am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.

Claudette I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly E.  |  First Impressions 
Rating:
5.0

Well informed and willing to show the units at all times for visual inspections great prices and great customer service.

juan l.  |  First Impressions 
Rating:
5.0

Fantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!

Paul V.  |  First Impressions 
Rating:
5.0

Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.

Roy O.  |  First Impressions 
Rating:
5.0

Outstanding customer service and quick delivery of rental.

linda s.  |  First Impressions 
No reviews have been submitted for this location.

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