Customer Reviews for U-Haul Moving & Storage of the White Mountains

2,788 comentarios

3761 W White Mountain Blvd   Lakeside, AZ 85929

(928) 368-6464

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(928) 368-6464

3761 W White Mountain Blvd
Lakeside, AZ 85929

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Rating:
5.0

We have had nothing but great experiences here. The manager is kind and helpful. Have referred friends.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Staff was very helpful and efficient at both pick-up and drop-off. Equipment was in very good condition. Had no problems at all.

ALLEN H. 
Rating:
5.0

Explain how to use the app for late returns. Everything else was outstanding. Very clean. Great job gang. Thank you.

ROB E. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE C. 
Rating:
5.0

Customer did not leave a comment.

luis m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

ERIN W. 
Rating:
5.0

Great service...Patty took care of us !

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Zachary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salvatrice D. 
Rating:
5.0

Customer did not leave a comment.

Carrie D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaret K.  |  Online Move In 
Rating:
5.0

When I came to get the trailer it took 45 minutes to get my trailer. Had something with the program being new. Then when I back it took forever nobody ever came out. He told me that I was parked in the spot for return. The sign had obviously been turned. I was waiting at the beginning of the arrow point. The manager of the store wanted to argue with me that it said to come this way no it didn't. I was really unhappy

DORI B. 
Rating:
5.0

Not as much time spent here on the drop off of the trailer, but they were very quick to get me unhooked and ready to go. Once again, very friendly and helpful.

GERALD V. 
Rating:
5.0

Customer did not leave a comment.

MARY D. 
Rating:
5.0

Fast and efficient. Very friendly.

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

Not sure there is anything. I showed up at 11:30 for a noon pick up and they were ready for me to load my pick up truck on the trailer. I towed my truck 400 miles on rough I-40 without incident. The Cowboy fan employee's were excellent.

ROBERT DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Patti was an awesome employee she

Allan C.  |  Overall Experience 
Rating:
5.0

No improvements needed. Excellent customer care and very clean, good working truck!

Donna M. 
Rating:
5.0

Very helpful

BOYD T. 
Rating:
5.0

Customer did not leave a comment.

Jordan D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Harold U. 
Rating:
2.0

Please reference complaint number 352-7300 which was made a week ago regarding rental space 2139 which is a covered parking for RVs and boats. We have a 19 year experience with U-Haul in Lakeside which has been good. My recent experience renting a covered space was anything but good. Which was documented again through the one 800 number for U-Haul‘s complaints number 3527300. Regulations on how you have to park, We’re not given at the time of pre-paying three months. On the morning of the incident my husband was attempting to put our boat in our spot...When he was accosted by the assistant manager over the storage area. Had she simply stated that it was a regulation and she was sorry that he had not been told. He simply would have turned it around and left. However, that is not what took place he received three mini lectures regarding other clients who were parked in backwards. He was also mini lectured on the fact that he did not have some sort of clicker which was not given to us at the time that we rented ...we had a card only. Then proceeded to say how some higher up manager was coming that day and that this site was going to be written up. All of this took place while my husband was needing to get back to work he is a store manager here on the mountain. It had been snowing overnight and raining. This was an unfortunate incident that took place with an unprofessional employee. It was very shocking to both of us since we’ve had a 19 year positive experience previous to this with our storage rental number 27AB. Which is in the same lot. On the day that we moved out The GM told me that following a review of this incident the remainder of my rental fee would be refunded for the $144.95 to my card. Having spoken to the GM and the customer service department I have been assured that in the future this kind of situation will not take place with our remaining rental in Lakeside. Thank you for your time and consideration, Anita Margeson

ANITA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
4.0

We haven’t moved in yet but Patti has been wonderful to work with so far. She is knowledgeable, friendly and accommodating.

LOUIS P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy S.  |  First Impressions 
Rating:
5.0

I really like that they take the time to check break lights/ tail lights and the connection with my vehicle - so glad safety is part of the process.

SUSAN L. 
Rating:
4.0

Customer did not leave a comment.

richard B.  |  Overall Experience 
Rating:
5.0

Great Customer Service

PAUL S. 
Rating:
5.0

Always outstanding service!

Homer S. 
Rating:
5.0

Kelly was great to deal with!

MARK S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
4.0

Customer did not leave a comment.

Carl S.  |  Overall Experience 
Rating:
5.0

Fill the fuckin gas tank.

BRIAN H. 
Rating:
5.0

Great customer service. Anything I need. Everyone is great. Top notch location.

SEAN D. 
Rating:
5.0

They were super helpful and knowledgeable about the trucks and any questions I had!

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  First Impressions 
Rating:
5.0

They had shortage issue's and they went out of their way to accommodate me. Kudos to them their staff. Excellent service.

Anthony P.  |  First Impressions 
Rating:
4.0

Thanks

DARLENE D.  |  Overall Experience 
Rating:
5.0

Thanks Great Friendly Service

elosie e.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DELMER D. 
Rating:
5.0

Everyone was super friendly and helpful, the trucks were well-maintained, and it was a great experience in every way!

LORA D. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great group of people working at this facility!!

Jennifer B.  |  Overall Experience 
Rating:
3.0

I entered my reservation online with my pick up and drop off location. My Drop off location was changed. Not sure why. It was not explained. We had a storage location reserved at 8746 W Bell location. We went in and spoke with your people they did all the paperwork we paid for the unit unloaded the truck went to the unit there was a lock on it. Went back to the front desk and tell them we need to have the lock opened. They notified us that it was a lock from a previous customer who no longer was in contract with Uhaul but they were not allowed to cut the lock off but told me that I could go purchase a t lock cutter and remove it. I informed him that was not my responsibility. I asked if there was another unit available They did not have another unit that size with temperature control.. We had to Reload the truck go find another storage unit in a different location. This was. Horrible. The employees at the 87th and bell location seem to have no clue what that were doing. This was an absolutely horrible experience. The truck was excellent and ran great. The Staff in Pinetop would have been fine had they explained why he changed our drop off location. The bathroom in Pinetop was very clean. The bathroom at the location on 87th and bell was not. I would like to have a manager give me a call

LIONEL E. 
Rating:
2.0

Door was locked and no employee at pickup site. Had to go to another site and all they had was a smaller truck. Had to make it work.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Great customer service,

cody S.  |  First Impressions 
Rating:
5.0

I don't like that when I make a reservation for a particular location, there is no guarantee that you'll have the equipment I want at that site. This year it worked out , but last year I had to drive from Pinetop to Springerville to pick up the trailer that I reserved. When a customer makes a reservation for a particular piece of equipment at a particular location a month in advance, you guys need to have the equipment there and not require your customer to drive 50 miles to pick it up at another site.

STEPHEN M. 
Rating:
5.0

I had a really good experience. Thank you all!!!

GRACE E. 
Rating:
5.0

The staff were very friendly, verified everything I per purchased on line. My only issue with the truck was it smelt like gutted fish, bought a car air freshener for the trip.

Carrie T. 
Rating:
5.0

Customer did not leave a comment.

stephen g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jon s.  |  Overall Experience 
Rating:
1.0

Hire new staff. Terrible customer service!! Still getting charged for storage units I never requested. Hitch install was set up and no one ever called to let me know the parts weren't in. Waited 2 months and still no hitch

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Alfred W. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

MOSES G. 
Rating:
5.0

Great group of reps working here in LAKESIDE.

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel D. 
Rating:
5.0

Service was excellent. Employee was knowledgeable and helpful

Phillip M. 
Rating:
3.0

The door was not safe. It was hard to open AND IT FELL DOWN AND i WAS ALMOST INJURED......NOT CONNECTED PROPERLY TO SPRING!

Thomas A. 
Rating:
5.0

The customer service was more than I expected. I was very pleased with the help and friendliness of the staff. Good service does still exist. 👍

TRAVIS W. 
Rating:
5.0

Our U-Haul rep was extremely knowledgeable and helpful.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Great customer service.

YENS B. 
Rating:
5.0

Customer did not leave a comment.

Miranda C. 
Rating:
5.0

Service was quick, personnel where polite and helpful.

EDWIN L. 
Rating:
5.0

Customer service was awesome!!! Thanks

ARTHUR O. 
Rating:
5.0

Great service and great costumer service and very easy Uhaul usually hard but this location it's great Plus they have really good chicken too 😁

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Peter T.  |  Overall Experience 
Rating:
4.0

Took a while for the rep to acknowledge me and assist me at the counter. There were no other customers in the store at the time.

Derek M. 
Rating:
5.0

thanks paul and kellie!

dave B. 
Rating:
5.0

Customer did not leave a comment.

ken s.  |  Overall Experience 
Rating:
5.0

The customer service at this location was outstanding!

WILLIAM G. 
Rating:
5.0

Kelly helped us with our rental trailer. Excellent customer service, she got us on the road very quickly. Fantastic.

YENS B. 
Rating:
5.0

Friendly and efficient

BRUCE W. 
Rating:
3.0

They forgot to put the dolly in that I ordered and I did not know until it was too late.

RAVEN E. 
Rating:
5.0

Customer did not leave a comment.

RACHEL H. 
Rating:
5.0

Top notch staff

Joseph V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

We had a broken door and it was attended to promptly and fixed. Great service and friendly and knowledgeable employees.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Sam W. G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER m.  |  Overall Experience 
Rating:
5.0

No better place to rent a Uhaul in all of the mountain! The team was ready for us as soon as we pulled in - loved the layout and spacious lot, by the way. Everyone was friendly and got to know us a little bit while we made the return.

DARRA N. 
Rating:
5.0

Really friendly service here too. Made the drop off super easy.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Barry s.  |  Overall Experience 
Rating:
5.0

Very good customer service. Truck was clean. Extra day use and moving blankets were offered complimentary.

DAVID Y. 
Rating:
5.0

The truck smelled like cigarettes. Beside this everything was fine.

William M. 
Rating:
5.0

Great costumer service great location

STANLEY W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
1.0

I'm getting emails about this contract, but I'm not the customer. someone gave you my email address, so I'm getting emails that don't have an "Unsubscribe" link. I tried calling the number on the message, but got uhaul corporate. they transferred me to customer service, where I've been on hold with a REALLY TERRIBLE repeating recorded message for 15 minutes now. I'm tired of waiting, so I'm using every other method I can think of to remedy this...please remove markyoung@gmail.com from this account, and add unsubscribe links to your emails.

MARK Y.  |  First Impressions 
Rating:
5.0

This modest trailer rental resulted in an exceptional experience. All hands were helpful beyond expectations. This U-Haul Rental Center is clearly exemplary in the way it conducts its business and customer relations.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

GARY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

sharon F. 
Rating:
5.0

It is rare to experience the high level of customer service that is provided at U Haul of the White Mountains. Everyone at this facility was helpful and cordial. A very special thank you to Kelly and Patti for their exceptional attention to detail. Each of the ladies went out of their way to ensure that we had the proper storage units for our belongings. We highly recommend this U Haul.

nancy s.  |  First Impressions 
Rating:
5.0

Great equipment and customer service. U Haul has the supplies you need for moving, packing and storage.

YENS B. 
Rating:
1.0

Same comments as above

PATTI M. 
Rating:
1.0

See previous comment

David B. 
Rating:
4.0

Experience with renting and returning the trailer was seamless.

RICHARD R. 
Rating:
5.0

no problems

RONNIE K. 
Rating:
5.0

I just want to tell you those three gentlemen that were in there on Sunday we're just awesome I had a reservation they didn't have one available so they set me up with the trailer and I just want to thank them very much they did a beautiful job taking care of me thank you again. Michelle

MICHELLE F. 
Rating:
3.0

Customer did not leave a comment.

KELSEY A. 
Rating:
5.0

Customer did not leave a comment.

ANDRES M. 
Rating:
5.0

Customer did not leave a comment.

ALLAN C. 
Rating:
5.0

Very knowledge, and friend. Great staff.

MICHAEL C. 
Rating:
5.0

These people are always ready and willing to provide great service. We've known them for years.

ERNEST L. 
Rating:
5.0

Customer did not leave a comment.

YENS B. 
Rating:
5.0

Great group of people there!

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

brian c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOT H. 
Rating:
5.0

More than happy

KURT W. 
Rating:
5.0

Amazing! The manager helped a ton!

Mercedes M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
4.0

Customer did not leave a comment.

Lee D. 
Rating:
5.0

Great staff! Very helpful and knowledgeable! Thank you!

SHAWNA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lori m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  First Impressions 
Rating:
5.0

The staff was wonderful, the storage area was clean. My storage was right for my items.

jody b.  |  First Impressions 
Rating:
5.0

The manager and staff were amazing and the process was quick and efficient. The facilities were spotless. I feel very confident that I can trust U-Haul of the White Mountains with my belongings. It definitely is the nicest storage facility I have ever seen. I would definitely recommend this to my family and friends.

Kathy F.  |  First Impressions 
Rating:
5.0

All employees helpful but Patty goes way out of her way to take care of person, she is tops!!

Dee F.  |  First Impressions 
Rating:
5.0

Patti is the most accommodating and friendly person. She has been wonderful with my husband and myself. She goes above and beyond what we could have ever expected.

Timothy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas R.  |  First Impressions 
Rating:
5.0

Patti went out of her way to help me select a spot and reserve it until construction permitting was complete. Thank you!

James K.  |  First Impressions 
Rating:
5.0

Patty is awesome!

Nicole G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allan C.  |  First Impressions 
Rating:
3.0

They texted me and mentioned a discount but when I called no mention. Was on hold a long time. Have stopped in before and no one there to wait on you. Very slow or nonexistent service.

Joe K.  |  First Impressions 
Rating:
5.0

My online reservation wasnt what i expected. (My fault.) I was surprised and very thankful the location was open when I got there on Sunday and the staff was extremely helpful getting it all straightened out. Wonderful on site experience.

Stacey M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JERRY W.  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable took care of me quickly and I was on my way.

Timothy C.  |  First Impressions 
Rating:
5.0

Highly recommend.

wanda g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carroll k.  |  First Impressions 
Rating:
5.0

Friendly, Fair, Professional and Accommodating ! You couldn't ask for more.

christina v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Very efficient and helpful

MICHAEL G.  |  First Impressions 
Rating:
5.0

The two workers we had contact with were friendly and knowledgeable. We were very happy with our experience. The facility is great and easy to maneuver. I feel safe there and able to access my unit

Debra S.  |  First Impressions 
Rating:
5.0

Quality customer service. Very personable representative. Made sure I had exactly what I needed before I made any kind of purchase. I am going to enjoy doing business with this particular site.

Steven W.  |  First Impressions 
Rating:
5.0

Heath was patient, helpful and efficient. High quality customer service is appreciated.

apache behavioral h.  |  First Impressions 
No reviews have been submitted for this location.

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