Customer Reviews for U-Haul Moving & Storage of the White Mountains

2,730 reviews

3761 W White Mountain Blvd   Lakeside, AZ 85929

(928) 368-6464

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(928) 368-6464

3761 W White Mountain Blvd
Lakeside, AZ 85929

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service,

cody S.  |  First Impressions 
Rating:
5.0

I don't like that when I make a reservation for a particular location, there is no guarantee that you'll have the equipment I want at that site. This year it worked out , but last year I had to drive from Pinetop to Springerville to pick up the trailer that I reserved. When a customer makes a reservation for a particular piece of equipment at a particular location a month in advance, you guys need to have the equipment there and not require your customer to drive 50 miles to pick it up at another site.

STEPHEN M. 
Rating:
5.0

I had a really good experience. Thank you all!!!

GRACE E. 
Rating:
5.0

The staff were very friendly, verified everything I per purchased on line. My only issue with the truck was it smelt like gutted fish, bought a car air freshener for the trip.

Carrie T. 
Rating:
5.0

Customer did not leave a comment.

stephen g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jon s.  |  Overall Experience 
Rating:
1.0

Hire new staff. Terrible customer service!! Still getting charged for storage units I never requested. Hitch install was set up and no one ever called to let me know the parts weren't in. Waited 2 months and still no hitch

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Alfred W. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

MOSES G. 
Rating:
5.0

Great group of reps working here in LAKESIDE.

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel D. 
Rating:
5.0

Service was excellent. Employee was knowledgeable and helpful

Phillip M. 
Rating:
3.0

The door was not safe. It was hard to open AND IT FELL DOWN AND i WAS ALMOST INJURED......NOT CONNECTED PROPERLY TO SPRING!

Thomas A. 
Rating:
5.0

The customer service was more than I expected. I was very pleased with the help and friendliness of the staff. Good service does still exist. ðŸ'

TRAVIS W. 
Rating:
5.0

Our U-Haul rep was extremely knowledgeable and helpful.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Great customer service.

YENS B. 
Rating:
5.0

Customer did not leave a comment.

Miranda C. 
Rating:
5.0

Service was quick, personnel where polite and helpful.

EDWIN L. 
Rating:
5.0

Customer service was awesome!!! Thanks

ARTHUR O. 
Rating:
5.0

Great service and great costumer service and very easy Uhaul usually hard but this location it's great Plus they have really good chicken too 😁

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Peter T.  |  Overall Experience 
Rating:
4.0

Took a while for the rep to acknowledge me and assist me at the counter. There were no other customers in the store at the time.

Derek M. 
Rating:
5.0

thanks paul and kellie!

dave B. 
Rating:
5.0

Customer did not leave a comment.

ken s.  |  Overall Experience 
Rating:
5.0

The customer service at this location was outstanding!

WILLIAM G. 
Rating:
5.0

Kelly helped us with our rental trailer. Excellent customer service, she got us on the road very quickly. Fantastic.

YENS B. 
Rating:
5.0

Friendly and efficient

BRUCE W. 
Rating:
3.0

They forgot to put the dolly in that I ordered and I did not know until it was too late.

RAVEN E. 
Rating:
5.0

Customer did not leave a comment.

RACHEL H. 
Rating:
5.0

Top notch staff

Joseph V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

We had a broken door and it was attended to promptly and fixed. Great service and friendly and knowledgeable employees.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Sam W. G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER m.  |  Overall Experience 
Rating:
5.0

No better place to rent a Uhaul in all of the mountain! The team was ready for us as soon as we pulled in - loved the layout and spacious lot, by the way. Everyone was friendly and got to know us a little bit while we made the return.

DARRA N. 
Rating:
5.0

Really friendly service here too. Made the drop off super easy.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Barry s.  |  Overall Experience 
Rating:
5.0

Very good customer service. Truck was clean. Extra day use and moving blankets were offered complimentary.

DAVID Y. 
Rating:
5.0

The truck smelled like cigarettes. Beside this everything was fine.

William M. 
Rating:
5.0

Great costumer service great location

STANLEY W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
1.0

I'm getting emails about this contract, but I'm not the customer. someone gave you my email address, so I'm getting emails that don't have an "Unsubscribe" link. I tried calling the number on the message, but got uhaul corporate. they transferred me to customer service, where I've been on hold with a REALLY TERRIBLE repeating recorded message for 15 minutes now. I'm tired of waiting, so I'm using every other method I can think of to remedy this...please remove markyoung@gmail.com from this account, and add unsubscribe links to your emails.

MARK Y.  |  First Impressions 
Rating:
5.0

This modest trailer rental resulted in an exceptional experience. All hands were helpful beyond expectations. This U-Haul Rental Center is clearly exemplary in the way it conducts its business and customer relations.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

GARY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
3.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon F. 
Rating:
5.0

It is rare to experience the high level of customer service that is provided at U Haul of the White Mountains. Everyone at this facility was helpful and cordial. A very special thank you to Kelly and Patti for their exceptional attention to detail. Each of the ladies went out of their way to ensure that we had the proper storage units for our belongings. We highly recommend this U Haul.

nancy s.  |  First Impressions 
Rating:
5.0

Great equipment and customer service. U Haul has the supplies you need for moving, packing and storage.

YENS B. 
Rating:
1.0

Same comments as above

PATTI M. 
Rating:
1.0

See previous comment

David B. 
Rating:
4.0

Experience with renting and returning the trailer was seamless.

RICHARD R. 
Rating:
5.0

no problems

RONNIE K. 
Rating:
5.0

I just want to tell you those three gentlemen that were in there on Sunday we're just awesome I had a reservation they didn't have one available so they set me up with the trailer and I just want to thank them very much they did a beautiful job taking care of me thank you again. Michelle

MICHELLE F. 
Rating:
3.0

Customer did not leave a comment.

KELSEY A. 
Rating:
5.0

Customer did not leave a comment.

ANDRES M. 
Rating:
5.0

The staff was very helpful both when we dropped off our RV and when we picked it up. Hopeful a space will be available in April 2022. Thank you.

gary s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLAN C. 
Rating:
5.0

Great service and staff!

MICHAEL D.  |  Overall Experience 
Rating:
5.0

Very knowledge, and friend. Great staff.

MICHAEL C. 
Rating:
5.0

These people are always ready and willing to provide great service. We've known them for years.

ERNEST L. 
Rating:
5.0

Customer did not leave a comment.

YENS B. 
Rating:
5.0

Great group of people there!

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

brian c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOT H. 
Rating:
5.0

More than happy

KURT W. 
Rating:
5.0

Amazing! The manager helped a ton!

Mercedes M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
4.0

Customer did not leave a comment.

Lee D. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

MARKUM H. 
Rating:
5.0

Delivery was fine, pick up was a nightmare

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN C. 
Rating:
5.0

All's good.

RONALD M. 
Rating:
5.0

Drop off was very quick and easy. Very friendly people working there.

Sevan O. 
Rating:
5.0

Customer did not leave a comment.

GARY U. 
Rating:
3.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Kelly was very helpful and did a good job meeting my needs. She is an asset to the company.

RICHARD O. 
Rating:
5.0

It's the best experience I've ever had with UHaul. And I've had many.

JACK R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

SPASEN V. 
Rating:
5.0

Very accommodating and friendly.

CHERYL L. 
Rating:
5.0

Customer did not leave a comment.

MICAH D. 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK M.  |  Overall Experience 
Rating:
5.0

Nothing everyone is very kind, great customer service, clean equipment. Nice business

VERONICA H. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
5.0

Customer did not leave a comment.

HOWARD M. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA B. 
Rating:
5.0

I was sent an email that gave me the wrong pick up location, Quality Glass in Lakeside, AZ. I called the day before to verify and was told trailer was there and could be picked up. When I arrived they said uhaul Had picked it up. Was sent to main uhaul site in Lakeside and they had my rental. They informed me other location never has those trailers. Real disappointed I had been lied to. They helped me out and was extremely satisfied with their service, Great folks.

JOSEPH T. 
Rating:
5.0

Great staff! Very helpful and knowledgeable! Thank you!

SHAWNA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dino m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Perfect, all ready for pick-up. All good.

MICHAEL R. 
Rating:
5.0

Every person at this location was friendly and helpful. They made sure we had everything we needed, and provided excellent service.

RICK G. 
Rating:
5.0

More employees. Less wait time

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS V. 
Rating:
5.0

Very professional and responsive to meet my requirements.

TROY H. 
Rating:
5.0

Great Job

Bob D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CELIA B. 
Rating:
5.0

Smooth and easy transaction.

Jacqueline S. 
Rating:
5.0

Staff went above and beyond!

MARGARET H. 
Rating:
5.0

Just continue what you are doing.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Friendly, helpful staff.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
2.0

Customer did not leave a comment.

robert w.  |  Overall Experience 
Rating:
5.0

Kelly and Paul and Rob were great! Will use again!!

david B. 
Rating:
5.0

Listen the equipment here is very well takin care of.They personally take great care of things here. I had a 10' truck and a 12' enclosed trailer,very clean on the inside as well as a high end detail on the interior of the truck.You can see they work as a crew here. I'm renting again next week from this location.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

TYSON T. 
Rating:
5.0

Customer did not leave a comment.

Ruben O.  |  Overall Experience 
Rating:
5.0

Thank you, Cole, for prompt service!

Frederick S. 
Rating:
5.0

James who helped me both at rental time and return is awesome. I have rented here multiple times and also get propane here. The customer service and friendliness is outstanding! Highly recommend this location!

Michael K. 
Rating:
5.0

The two young men on duty at 9 a.m. today were superb in every way.

GORDON W. 
Rating:
5.0

Gave us extra time due to the weather with no extra charges. Over my mileage but that was my fault. My GPS went crazy.

SYLVIA B. 
Rating:
5.0

I couldn't have been more blessed with Patti and the rest of the staff at U-Haul. Patti went above and beyond helping me out. I appreciate everything her and the others have done. I don't have a bad thing to say. Thank you for your outstanding service.

Regina G.  |  Overall Experience 
Rating:
5.0

The staff was so helpful in every way! Would definitely recommend this UHaul.

robert b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynette Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

arizona e.  |  Overall Experience 
Rating:
5.0

Was really amazed my stuff had been in storage for 2 and a half years. No mouse droppings or any damage to my belongings. Definitely would recommend these units.

NANCY C.  |  Overall Experience 
Rating:
4.0

I would suggest filling in the ruts when someone pulls out of a space - just food for thought - after all the rain this summer it was tough to get out

melvin h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  First Impressions 
Rating:
5.0

The staff was wonderful, the storage area was clean. My storage was right for my items.

jody b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

mitch s.  |  First Impressions 
Rating:
5.0

The manager and staff were amazing and the process was quick and efficient. The facilities were spotless. I feel very confident that I can trust U-Haul of the White Mountains with my belongings. It definitely is the nicest storage facility I have ever seen. I would definitely recommend this to my family and friends.

Kathy F.  |  First Impressions 
Rating:
5.0

All employees helpful but Patty goes way out of her way to take care of person, she is tops!!

Dee F.  |  First Impressions 
Rating:
5.0

Patti is the most accommodating and friendly person. She has been wonderful with my husband and myself. She goes above and beyond what we could have ever expected.

Timothy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fred a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas R.  |  First Impressions 
Rating:
5.0

Patti went out of her way to help me select a spot and reserve it until construction permitting was complete. Thank you!

James K.  |  First Impressions 
Rating:
5.0

Patty is awesome!

Nicole G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allan C.  |  First Impressions 
Rating:
3.0

They texted me and mentioned a discount but when I called no mention. Was on hold a long time. Have stopped in before and no one there to wait on you. Very slow or nonexistent service.

Joe K.  |  First Impressions 
Rating:
5.0

My online reservation wasnt what i expected. (My fault.) I was surprised and very thankful the location was open when I got there on Sunday and the staff was extremely helpful getting it all straightened out. Wonderful on site experience.

Stacey M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JERRY W.  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable took care of me quickly and I was on my way.

Timothy C.  |  First Impressions 
Rating:
5.0

Highly recommend.

wanda g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carroll k.  |  First Impressions 
Rating:
5.0

Friendly, Fair, Professional and Accommodating ! You couldn't ask for more.

christina v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Very efficient and helpful

MICHAEL G.  |  First Impressions 
Rating:
5.0

The two workers we had contact with were friendly and knowledgeable. We were very happy with our experience. The facility is great and easy to maneuver. I feel safe there and able to access my unit

Debra S.  |  First Impressions 
Rating:
5.0

Quality customer service. Very personable representative. Made sure I had exactly what I needed before I made any kind of purchase. I am going to enjoy doing business with this particular site.

Steven W.  |  First Impressions 
Rating:
5.0

Heath was patient, helpful and efficient. High quality customer service is appreciated.

apache behavioral h.  |  First Impressions 
No reviews have been submitted for this location.

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