El cliente no dejó un comentario.COLLEEN A. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of the White Mountains
Lakeside, AZ 85929
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David V.
The installation of the dolly caused damage to the truck , associate did not tighten it rightJorge O.
El cliente no dejó un comentario.Zachary G. | First Impressions
El cliente no dejó un comentario.Jeffrey L.
El cliente no dejó un comentario.Susan W.
Thanks Team Pinetop-Lakeside UhaulMARK H.
Tobin was very pleasant and very nice. It was easy transaction. A nice girl unhooked my trailer and did a great job. I would use Uhaul for any moving or trailer needs. ¡Gracias!Maureen K.
El cliente no dejó un comentario.Scott C.
Love working with Patti. All staff greatFrank S. | Overall Experience
El cliente no dejó un comentario.Michael B. | First Impressions
The lady that hooked the trailer up was great, very friendly and kind!ANDREW L.
Great employees. Friendly. Met all expectations 👍👍👍👍👍😊😊😁😁😊Frank S.
El cliente no dejó un comentario.Tracy T.
El cliente no dejó un comentario.Truett B.
Very friendly staff. Flexible with the situation presented to them and were immediately willing to work with me & my needs. 100 percent understanding. Professional but yet make you feel like family.JOEL A.
El cliente no dejó un comentario.JONI B.
This was our 3rd rental in the last 3 weeks. Our experience has been excellent with the people at this location. This last truck though was not so impressive. We did the same exact trip to the house and straight to our storage and all 3 rentals have been different miles and this last truck rental was a complete gas hog compared to the last 2 trips. And the last truck we were charged for gas I believe and and sure why. I returned it back at the same level as pick up as I work at Enterprise Rentals so I'm in the same business and aware of all of this!April L.
El cliente no dejó un comentario.WILLIAM L. | Overall Experience
El cliente no dejó un comentario.COLIN C. | Overall Experience
everyone was very helpful and friendlyRICHARD B.
You folks here in Lakeside are the best. We made out reservation online, and it took all of 5 minutes to pick up the truck. Return was just as simple. Thank You and we will see you again soon!!Jeffrey L.
All the staff I encountered were very pleasant, professional and helpful. I was a real pleasure working with them in the bind I was in. They were very accommodating.LISA D. | First Impressions
Very clean store/storage and helpful staffLISA D.
Exceptional service quick and easy process. Nice staff!April L.
El cliente no dejó un comentario.Joseph P.
El cliente no dejó un comentario.JONI B. | First Impressions
Wonderful service. Rosalyn MitchellROSALYN M.
El cliente no dejó un comentario.JONI B.
El cliente no dejó un comentario.DANIEL S.
El cliente no dejó un comentario.Janet D. | Online Move In
El cliente no dejó un comentario.Thomas A.
El cliente no dejó un comentario.Steven F.
During the time of our storage at the White Mountain location the staff was extremely cordial, competent, and accommodating. Each and every staff member was willing to assist, especially Tobin, who went above and beyond his duties. We greatly appreciate the excellent service!michele m. | Overall Experience
El cliente no dejó un comentario.Lynn B.
Everyone I dealt with was so accommodating, friendly and we will be renting from them again! Would recommend to everyone as I always have as I am in the rental car business already! They went above and beyond when I need moving blankets and other items! Thank you very much Uhaul!April L.
Patti is absolutely amazingEdward U. | Overall Experience
El cliente no dejó un comentario.Bridgett M.
El cliente no dejó un comentario.TROY A.
Drop off experience was good. I have yet to receive the (-$90.00) credit for towing a box trailer up to Show Low for you. I have yet to receive my e-mail receipt????RICHARD L.
El cliente no dejó un comentario.Chris S.
El cliente no dejó un comentario.mary H.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Wendi N. | Overall Experience
El cliente no dejó un comentario.Leileani E.
El cliente no dejó un comentario.Lee C.
Very friendly customer servicelois H.
El cliente no dejó un comentario.Wade C.
Kelly, Thomas and Jade are awesome. Very friendly and professional.Patti T.
Patti Traster the Center Storage Manager was great to work with. She made our moving out process very easy. She is a hard worker and knows what needs to be done. We appreciate her great customer service.Ed A. | Overall Experience
Friendly, helpful, great location! Great experience. I will use this location again.Mark M.
I was impressed. Professional service, thank you.tom P.
Very easy to sign up for service, unit was ready to when I arrived.Joel W. | Online Move In
Thomas in Lakeside is a rock star worker!James L.
Manager,(forgot his name) Thomas, and young lady that works there all the time have been all excellent.JOE S.
El cliente no dejó un comentario.Chris S.
El cliente no dejó un comentario.CARL S.
Good place and people. Set it up online and was in and out quickly. Worked out perfectly. There are closer Uhaul shops to me but will drive the extra miles to go here.Kenneth H.
El cliente no dejó un comentario.MARK W. | First Impressions
El cliente no dejó un comentario.Melissa P.
Showlow location needs more help….. badJOHN N. | Overall Experience
Have the trailer ready at the location that was reserved and not expect the customer to drive a hour to another location.ERIC B.
El cliente no dejó un comentario.Melissa P.
the gentleman on duty was excellentJack W.
El cliente no dejó un comentario.JOSEPH B.
El cliente no dejó un comentario.Carol G.
Awesome friendly service! Very detailed in what I need to pay attention to, to make my time renting the easiest! Will definitely be using again.Britney A.
El cliente no dejó un comentario.Christine W. | First Impressions
El cliente no dejó un comentario.Jesse E.
Quick and efficient! Thank you for being there!joseph W.
El cliente no dejó un comentario.Chris S.
Hire people who do not have a chip on their shoulder. I have rented from UHaul twice a year for well over 15 + years. Never had an experience like this one. First, because of my experience with UHAUL I did not save my reservation information that had the pricing. From $91 my price changed to $111 + tax. While they gave me a $15 discount it was still higher than the reservation price+ I was treated as a criminal because I complained. Second, I have hooked up horse trailers and boats by myself for 30+ years. The UHAUL person did not know how to give adequate hand signals to me while I was backing up my vehicle. Third, the male who helped, said it was not necessary to see if my lights worked with the trailer. All he needed was turn signals, breaks and hazard lights. Totally contrary to my 15+ years' experience with UHAUL and what I was told in Scottsdale. A bad experience!! And I will protest the charges.Arthur P.
El cliente no dejó un comentario.Michael M.
You guys were all awesome and so patient!!Nancy M.
I was very satisfied with the communication and customer service. Unloading took longer than I expected and put me five hours past my check-in time. They graciously accommodated me and I am grateful. I had read nothing but bad reviews about this location before my drop off. Unfortunately people still judge a book by its cover. Five stars! very clean, friendly and inviting. SNKStuart K.
The parking other was always a muddy mess and the facilities for dumping tanks was terrible. It was right in the middle of the road where everyone drives in and under a mat. If you look at other facilities, they have nice dump stations, rv wash bays, free ice and paved parking areas. Really nice people but the facility needs an overhaul.Susan B. | Overall Experience
Great serviceWayne G.
The young man running the operation was a great help and a very professional employee.Anthony R.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Kylie C.
El cliente no dejó un comentario.Jim S.
nobody called me to cancel my first appointment when he parts did not arrive on time. The work they did when the parts finally arrived was excellent!Susan R.
Steve was very knowledgeable, helpful, pleasant, and honest with me! A rare trait in today's business environment. Please thank him for me!!! CLcarrie L.
These people were absolutely amazing, time efficient and extremely trustworthy and kind. I feel they went way above and beyond our expectations. What a pleasant experience! Jeff and Brenda MaloneJEFFREY M.
El cliente no dejó un comentario.THOMAS V.
I was not happy about taking 8 hours out of my day to pick the truck up. Though I may have checked a box when reserving the truck, this seemed excessiveCARL W.
El cliente no dejó un comentario.Adele F.
El cliente no dejó un comentario.Alan H.
Thank you so much for your services.. We greatly appreciate it.kenny k. | Overall Experience
El cliente no dejó un comentario.Heather P. | Overall Experience
Very Clean Facility; Very Good Customer Service.GARY F.
El cliente no dejó un comentario.Bart T.
El cliente no dejó un comentario.WILLLIAM F. | Overall Experience
Had to drive two hours to pick the truck up then they wanted me to drive two additional hours to drop the truck off in flagstaff, both locations were so far from where I was moving to and from. I'll NEVER use uhaul again, my $350 rental went to $800 because I had an emergency and had couldn't waste four hours of my day driving your stupid vehicles around. No military discounts or anything but hey they did throw in 150 bonus miles so I could do their job and drive their trucks around as a delivery boy. Companies like this piss me off, I got blown up in Iraq for this bull crapâ€¦ never againBen A.
El cliente no dejó un comentario.damarys s. | First Impressions
Steve and the staff are always very friendly, knowledgeable and willing to help.SHAWNA R. | Overall Experience
The only problem I experienced was coming from out of town to access the unit, and finding that the entire last two rows of units (where my unit was) were under construction for redoing the road. Luckily I could carry what I needed from my unit past the construction tape to my vehicle, but it could have been a wasted 5 hour round trip since no notification was sent out by the office. Otherwise, it was a very good location and staff team.Amelinda W. | Overall Experience
I had a very friendly agent and he was able to answer all my questions. Great experience.Jay P. | First Impressions
The entire staff was so helpful and polite.Lana F. | Online Move In
Steve and the rest of the crew are always very helpful! Definitely recommend this location for your storage and hauling needs! Always friendly and ready to help!Shawna R.
El cliente no dejó un comentario.LARRY F.
El cliente no dejó un comentario.william s. | Overall Experience
El cliente no dejó un comentario.BILLY M.
Customer service and management need to get on the same pageâ€¦I picked up a pickup truck at 1:30pm for loading to make a dump run first thing the following morning and was told I could drop off rental truck mid-day the following day. I was called at 7:40 in the morning on my way to the dump and was being told by an employee that their manager insisted I return the truck by 9:00am that same morningâ€¦the employee said the person that checked out the truck to me didn't have the authority to allow me to turn the truck in later that dayâ€¦Needless to say, I was able to get the truck back at 9:05 and waited to be helped for approx. 15 min. Despite the urgency conveyed to me and my ability to expedite the return, it didn't appear to be an urgency when turning in the truck and was an unpleasant experience.Mark R.
El cliente no dejó un comentario.anthony a. | Overall Experience
Great help and assistance; speedy processLEON E.
El cliente no dejó un comentario.Rick G.
Employees were very nice and great to work withsandra T.
Our contact at your facility ( Tobin ) was very courteous and knowledgeable and made the whole experience delightful. Couldn't ask for a better truck rental experience. Thanks UhaulTimothy B.
El cliente no dejó un comentario.penny F.
The staff was friendly and extremely quick at getting me the truck I ordered. They were also understanding when we returned it a little late. I will definitely use this location again for my rental needs.Ryan M.
El cliente no dejó un comentario.andrea r. | Overall Experience
Stored our rv for the summer and hope to return next year.leigh r. | Overall Experience
Perfect as is.BONNIE M.
Had no problems at all.David M.
El cliente no dejó un comentario.Mark S.
Super smooth and efficientDonald A.
Horrible customer service from a 10 year customer. I will not be renting from this haul ever again as the management and workers are very rude, condescending and would not apologize when found in error.MICHAEL F.
El cliente no dejó un comentario.SCOTT S.
El cliente no dejó un comentario.Daniel P.
Thank you UHAUL!! awesome team. Great experience. Highly recommended.Richard C.
El cliente no dejó un comentario.Cale c. | First Impressions
Easy drop off took less than 2 minutesrobert R.
Everything was great!jesus G.
Truck had ABS, traction control and cruise control issues. As far as customer care, this was the worst that I have in the 40+ years that I've rented trucks and trailers. From cancelled reservations, ( they did it, not me) to denying me a rental for no explained reasons, to offering me assistance â€œ afterâ€ the rental was finally made, theft of personal belongings from the checkin staff, waiting to close the rental back in etc etc. I have never had such a bad experience in my life! I also was never told what my final close out cost was. Not a happy renter.john E.
El cliente no dejó un comentario.Brian H.
Juaquine was super nice and got everything done with a great sense of humor and fast!Arizona F. | First Impressions
Everything went very smoothly!Diane K.
This was an amazing location compared to the other UHaul location in Phoenix that we picked up our UHaul from. The employee was very nice and helpful. Very quick and easy!Tayla B.
Great people, pleasant, knowledgable, and easy to work with.Jeff E.
Patti is very nice & helpfulRob R. | Overall Experience
Very disappointed in this RV storage. The RV sites are way too narrow, the mud and muck when it rains is terrible.The fifth wheel toyhauler next to us slammed into the driver side mirror on our coach and then the owner pretended it never happened. (No other possible way this could have happened) Two days after we reported the damage to the Uhaul general manager, we received a call from the storage manager telling us that Uhaul was not going to do anything and the $1,000.00 in damage was on us. We also found scratches down the side of our coach that were not there before,(the side the toyhauler was on). We could not risk any further damage and removed our coach immediately.Christine Roger B. | Overall Experience
El cliente no dejó un comentario.Anita h. | First Impressions
El cliente no dejó un comentario.russ m. | First Impressions
Patty the storage manager was extremely helpful and wonderful to work with.Brian P. | First Impressions
El cliente no dejó un comentario.fred a. | Overall Experience
we have been waiting nearly 3 weeks for a refundNORM N. | Overall Experience
El cliente no dejó un comentario.Alissa O. | Overall Experience
The entire time we were there, every eikeith f. | Overall Experience
Everyone was awesome and friendly. Kept in contact with me about changes.Roberta C. | First Impressions
El cliente no dejó un comentario.Rachelle S. | Online Move In
A great moving and storage experience.Frank W. | Overall Experience
El cliente no dejó un comentario.jeff e. | Overall Experience
The lady who I met with and talked with at least twice never reserved the two storage sheds that we wanted. When we arrived to get the units paid after a two day lapse we found out that no reservation was made or even noted. The gentleman at the counter finally made the reservation and got us settled. He was very helpful.NORM N. | First Impressions
Very friendly and helpful staff. Prompt service with a good attitude.JAMES E. | Overall Experience
El cliente no dejó un comentario.LAVERNE J. | Overall Experience
El cliente no dejó un comentario.glenn h. | Overall Experience
Fantastic service. Thank you Patti , Kelly and all the boys. Truly a pleasure doing business here.Eric A. | First Impressions
El cliente no dejó un comentario.JOANNE P. | Overall Experience
El cliente no dejó un comentario.JOHN B. | Overall Experience
Great space the only exception is that I kept getting address update requests via email even after I had provided my address, thank you.Amy R. | Overall Experience
I was waiting for a specific size unit and the storage manager kept in touch with me for about three months until she had something that worked for meSherrie M. | First Impressions
Had a great experience. The staff were awesome. Very accommodating.Leon B. | Overall Experience
El cliente no dejó un comentario.Cindy B. | Overall Experience
eed more people to answer phones always have yo cone downbin person rarely answered phonesArnoldo A. | Overall Experience
Always helpful staff.sandra m. | Overall Experience
Outstanding staff!!!melvin W. | First Impressions
El cliente no dejó un comentario.jennifer r. | Overall Experience
El cliente no dejó un comentario.Patricia G. | Overall Experience
Staff was great! Whenever I had a question Patty was always available. She's a great asset to UHaul. ¡Gracias!Deborah H. | Overall Experience
Love the covered Rv storageMarvin W. | First Impressions
El cliente no dejó un comentario.Jose O. | Online Move In
El cliente no dejó un comentario.Lewis L. | First Impressions
I thought the overall storage experience was enhanced by the exceptional customer service and friendly employees!Ron J. | Overall Experience
El cliente no dejó un comentario.JOHN V. | Online Move In
El cliente no dejó un comentario.Clifton S. | First Impressions
You spelled my first name wrong. It’s Susan.susan m. | First Impressions
El cliente no dejó un comentario.jerry s. | First Impressions
Great staff, including the manager! Best uhaul facility ever, thanks for the experience guy's...lol AWESOME!Anthony P. | Overall Experience
El cliente no dejó un comentario.Linda L. | Overall Experience
El cliente no dejó un comentario.Candace H. | First Impressions
El cliente no dejó un comentario.gary s. | First Impressions
Kelly is Awesome!!!WAGNER W. | Overall Experience
El cliente no dejó un comentario.Chuck W. | Overall Experience
El cliente no dejó un comentario.Fina P. | First Impressions
Just would like to thank the staff for working so hard for me in finding a unit. And helping me with what I needed there were friendly and helpful.TARA P. | First Impressions
very clean and new recommended thankscraig h. | First Impressions
El cliente no dejó un comentario.darcy H. | Overall Experience
I have had a storage unit with Uhaul for over a year. I had no issues until recently, I was 15 days late and received a very rude and threatening letter. That letter is my reason for moving out of this storage unit and into a different company. I did tell the personnel what happened and they were checking into what could be changed with the wording of the letter.Tonya K. | Overall Experience
El cliente no dejó un comentario.Doree H. | Overall Experience
I've been storing my stuff for a very long time and I and my family are appreciative for the love and greatness ❤ thank you. Above and beyond.Pikake T. | Overall Experience
The staff was exceptional in their friendly service.minda s. | Overall Experience
We have NOT moved in yet - we have gone through the process to rent the RV space. Will bring our trailer up in March. Patty was terrific to work with - very responsive and timely in her communications. She made the online process very doable. We greatly appreciate her assistance.Cynthia J. | Online Move In
El cliente no dejó un comentario.luis m. | Overall Experience
El cliente no dejó un comentario.Zachary B. | First Impressions
El cliente no dejó un comentario.Carrie D. | Overall Experience
El cliente no dejó un comentario.Margaret K. | Online Move In
Patti was an awesome employee sheAllan C. | Overall Experience
El cliente no dejó un comentario.Timothy J. | First Impressions
Please reference complaint number 352-7300 which was made a week ago regarding rental space 2139 which is a covered parking for RVs and boats. We have a 19 year experience with U-Haul in Lakeside which has been good. My recent experience renting a covered space was anything but good. Which was documented again through the one 800 number for U-Haul's complaints number 3527300. Regulations on how you have to park, We're not given at the time of pre-paying three months. On the morning of the incident my husband was attempting to put our boat in our spot...When he was accosted by the assistant manager over the storage area. Had she simply stated that it was a regulation and she was sorry that he had not been told. He simply would have turned it around and left. However, that is not what took place he received three mini lectures regarding other clients who were parked in backwards. He was also mini lectured on the fact that he did not have some sort of clicker which was not given to us at the time that we rented ...we had a card only. Then proceeded to say how some higher up manager was coming that day and that this site was going to be written up. All of this took place while my husband was needing to get back to work he is a store manager here on the mountain. It had been snowing overnight and raining. This was an unfortunate incident that took place with an unprofessional employee. It was very shocking to both of us since we've had a 19 year positive experience previous to this with our storage rental number 27AB. Which is in the same lot. On the day that we moved out The GM told me that following a review of this incident the remainder of my rental fee would be refunded for the $144.95 to my card. Having spoken to the GM and the customer service department I have been assured that in the future this kind of situation will not take place with our remaining rental in Lakeside. Thank you for your time and consideration, Anita MargesonANITA M. | Overall Experience
We haven't moved in yet but Patti has been wonderful to work with so far. She is knowledgeable, friendly and accommodating.LOUIS P. | First Impressions
El cliente no dejó un comentario.Jimmy S. | First Impressions
El cliente no dejó un comentario.richard B. | Overall Experience
Kelly was great to deal with!MARK S. | First Impressions
El cliente no dejó un comentario.Carl S. | Overall Experience
El cliente no dejó un comentario.Linda L. | First Impressions
They had shortage issue's and they went out of their way to accommodate me. Kudos to them their staff. Excellent service.Anthony P. | First Impressions
GraciasDARLENE D. | Overall Experience
Thanks Great Friendly Serviceelosie e. | Overall Experience
Great group of people working at this facility!!Jennifer B. | Overall Experience
Great customer service,cody S. | First Impressions
El cliente no dejó un comentario.stephen g. | Overall Experience
El cliente no dejó un comentario.jon s. | Overall Experience
Great group of reps working here in LAKESIDE.Stephen B. | First Impressions
El cliente no dejó un comentario.Peter T. | Overall Experience
El cliente no dejó un comentario.ken s. | Overall Experience
Top notch staffJoseph V. | First Impressions
El cliente no dejó un comentario.JENNIFER m. | Overall Experience
El cliente no dejó un comentario.Barry s. | Overall Experience
I'm getting emails about this contract, but I'm not the customer. someone gave you my email address, so I'm getting emails that don't have an "Unsubscribe" link. I tried calling the number on the message, but got uhaul corporate. they transferred me to customer service, where I've been on hold with a REALLY TERRIBLE repeating recorded message for 15 minutes now. I'm tired of waiting, so I'm using every other method I can think of to remedy this...please remove email@example.com from this account, and add unsubscribe links to your emails.MARK Y. | First Impressions
El cliente no dejó un comentario.GARY J. | Overall Experience
El cliente no dejó un comentario.John S. | Overall Experience
It is rare to experience the high level of customer service that is provided at U Haul of the White Mountains. Everyone at this facility was helpful and cordial. A very special thank you to Kelly and Patti for their exceptional attention to detail. Each of the ladies went out of their way to ensure that we had the proper storage units for our belongings. We highly recommend this U Haul.nancy s. | First Impressions
The staff was very helpful both when we dropped off our RV and when we picked it up. Hopeful a space will be available in April 2022. Gracias.gary s. | Overall Experience
Great service and staff!MICHAEL D. | Overall Experience
Great group of people there!Jennifer B. | First Impressions
El cliente no dejó un comentario.brian c.