Comentarios de los clientes para U-Haul Moving & Storage of the White Mountains

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of the White Mountains

Clasificación general:

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Timothy C. | First Impressions |
Clasificación:

Friendly and knowledgeable took care of me quickly and I was on my way.

Bryon B.
Clasificación:

El cliente no dejó un comentario.

HEIDI W.
Clasificación:

The drop off was a much better experience. Returning the truck was quick, the attendant was helpful.

Gail R.
Clasificación:

El cliente no dejó un comentario.

karen l. | Overall Experience |
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El cliente no dejó un comentario.

William F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Wendell M.
Clasificación:

Give a refund for unused days

Bob H.
Clasificación:

El cliente no dejó un comentario.

EARNEST W.
Clasificación:

El cliente no dejó un comentario.

Alisha M.
Clasificación:

I visited this location 2 times and they were Avery accommodating. We rented 2 20 ft trucks and a large enclosed trailer. We had some trouble finding our requested equipment but Discounted our rental to accommodate. We were very satisfied with the service. They even had problems with their internet and still got me in and out. Thank you for all your help.

James R.
Clasificación:

For a long haul one way rental, please have a vehicle with cruise control. The truck did not have cruise control, which was inconvenient for an 800 mile trip.

Terry M.
Clasificación:

El cliente no dejó un comentario.

respect h. | Overall Experience |
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Great experience! Thank you. My only concern is that I cannot figure out how to contact anyone at the WT Mtns facility to let them know that I am done with the space!! Call me at 312-343-1117. Thank you

Joshua J.
Clasificación:

Don't make Customer's travel a distance when not needed after they've already confirmed at a different location to pick up her truck and very disappointing at U haul

CARL R.
Clasificación:

Very helpful

David Y.
Clasificación:

Make sure all employees were masks during their customer interactions

DEBRA R.
Clasificación:

El cliente no dejó un comentario.

Dan M.
Clasificación:

Patti went out of her way to satisfy my needs!

James C.
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El cliente no dejó un comentario.

Robert J.
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Thanks for such and easy and pleasant rental experience!

LANCE R.
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El cliente no dejó un comentario.

LANCE R.
Clasificación:

Fast and friendly service. The folks at this location worked well with the movers I hired to ensure and effortless rental and return experience.

Anthony R.
Clasificación:

Tires should always be in excellent condition. Some of tires were old and cracked.

Wade C.
Clasificación:

El cliente no dejó un comentario.

Mark G.
Clasificación:

Too much hold time. Website didn't work. Wasted time at the wrong location.

Joanne G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

nick h. | Overall Experience |
Clasificación:

Parking spaces are very tight. We were not able to get our fifth wheel in an out unless there was an open space next-door due to not having enough room. Also why is there so much gravel out there? Needed four-wheel-drive four-wheel-drive. We appreciate all the help from the staff and having a space because it solved a problem for us, but we would not park there again due to the deep gravel and tight parking spaces. We would recommend U-Haul to a friend but only if they have a small camper and four-wheel-drive. We have other friends who are parked in there and they say the same thing.

danny d. | Overall Experience |
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Kelly was wonderful , Fast Fair Funny and Friendly she was!! love the fact I didn't have to come inside the office to close my account. I will be Back! Thanks for the great Service...

Mary K.
Clasificación:

El cliente no dejó un comentario.

GARY S.
Clasificación:

El cliente no dejó un comentario.

walter j. | Overall Experience |
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El cliente no dejó un comentario.

Paul S.
Clasificación:

El cliente no dejó un comentario.

William K.
Clasificación:

Very accommodating folks.

GREGORY B.
Clasificación:

Trailer I rented has three inches of snow in it. They never offered to clear the snow out if it. I thought that to be strange.

John C.
Clasificación:

Great customer service

WALTER J.
Clasificación:

El cliente no dejó un comentario.

LORA H.
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El cliente no dejó un comentario.

Robert J.
Clasificación:

El cliente no dejó un comentario.

FRANCIS M.
Clasificación:

The lady there I don't know her name was very helpful she took very good care of my needs

Melissa H.
Clasificación:

The transmission shifted very roughly when going downhill. It jolted me forward a couple times.

Michael C.
Clasificación:

El cliente no dejó un comentario.

Richard B.
Clasificación:

The representative where we dropped off the truck in Arizona met us outside as we drove in, she did her magic with her hand-held gadget, and had us on our way in about 5 minutes. She was pleasant and professional. There was nothing for us to do; all paperwork was done when we picked up the truck. She did a quick check to make sure the items we rented (their heavy duty dolly and packing blankets) were present and we were on our way in no time. The whole rental experience was a pleasant one.

Ronald C.
Clasificación:

Billing dispute promptly cleared up by store manager in customer favor. Would recommend this location.

James H.
Clasificación:

Very nice people on check-in

JON H.
Clasificación:

The Lakeside AZ UHaul is the place to go on the mountain for trailer/truck rentals or storage units. The staff is super friendly and Robert (GM) sees to it that the entire property is quite clean.

David B.
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El cliente no dejó un comentario.

DUANE S.
Clasificación:

El cliente no dejó un comentario.

Thomas H. | First Impressions |
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El cliente no dejó un comentario.

Marlyn B.
Clasificación:

When checking out maybe a short run down on time downs. I started with the front ones next to the floor but then realized there was a loop on the top railing that worked better. The trailer was excellent for moving my new purchase.

STEVEN NIELS H.
Clasificación:

El cliente no dejó un comentario.

Michael N.
Clasificación:

El cliente no dejó un comentario.

Eric L.
Clasificación:

El cliente no dejó un comentario.

DENNIS K.
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El cliente no dejó un comentario.

Francis B. | Overall Experience |
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El cliente no dejó un comentario.

wanda g. | First Impressions |
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Highly recommend.

ROBERT S.
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El cliente no dejó un comentario.

RICHARD C.
Clasificación:

Nothing it was good.

Andrew L.
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El cliente no dejó un comentario.

PRESTON M.
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El cliente no dejó un comentario.

Dragan M.
Clasificación:

very pleasant and supportive

RUSTY B.
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El cliente no dejó un comentario.

Laurel G.
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El cliente no dejó un comentario.

DONN L.
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El cliente no dejó un comentario.

Bernardo S.
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El cliente no dejó un comentario.

Emily H. | Overall Experience |
Clasificación:

THANK YOU 😊

DAVID M.
Clasificación:

El cliente no dejó un comentario.

BRIAN S.
Clasificación:

When I called and made a reservation I was able to get the truck and I totally when I got to the location there told me that I have to pay more and get a box truck to use the tow dolly if I would have known I had to use a box truck I would have got another truck from somewhere else to use a tow dolly and then he's sitting there arguing with me when I got back not very happy with this situation

Shirley b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

VIRGIL B.
Clasificación:

El cliente no dejó un comentario.

Jeffrey S.
Clasificación:

El cliente no dejó un comentario.

Chris L.
Clasificación:

El cliente no dejó un comentario.

arvid B.
Clasificación:

It is a great store, much better now that it is under a new manager

Mark R.
Clasificación:

El cliente no dejó un comentario.

JASON L.
Clasificación:

The gentleman that helped me when dropping the uhaul back off today was very professional and seemed happy to work there. Great experience.

Stuart T.
Clasificación:

I scheduled a 26ft Uhaul in the PHX area on 9/14 to pick up on 9/25 and I get a call on 9/24 that they don't have a truck for me in all the PHX area. I then had to drive to Show Low (400 mile round trip) to pick up a 26ft truck. I had to make the trip in the middle of the night since I needed the truck on 9/25 to move out of my house and when I arrived in Show Low the Uhaul.com 24hr checkin wasn't working. Luckily the lockbox was unlocked and I was able to drive the truck home otherwise I would have been more than upset. My problem is with Uhaul team in general not just the location on 3761 W White Mountain Blvd...they did pretty good. Overall I was very unhappy with the UHAUL experience and it induced a huge amount of stress on what was already a stressful move.

Richard E.
Clasificación:

El cliente no dejó un comentario.

LELAND M.
Clasificación:

Rob and staff are great

DELLA B.
Clasificación:

Cole made the whole experience excellent and hassle free. Best customer service I have had at uhaul

ronald K.
Clasificación:

Outstanding service. Very friendly.

GARY Y.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

El cliente no dejó un comentario.

stephen k. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DOUGLAS S.
Clasificación:

El cliente no dejó un comentario.

Troy J.
Clasificación:

U haul is a bait and switch company when they promise you something they do not honor it and their customer service to resolve issues sucks they did not work with me but promise one thing and then switch and charged me for the extra days!!!

dan L.
Clasificación:

Personnel were professional and helpful.

KENNETH D.
Clasificación:

Thank you ! U- haul ! I also want to thank the manager, Nancy, @ your other larger location in Casa Grande, Az, for finding me a truck on such short notice.

Nancy B.
Clasificación:

Staff was friendly and helpful

keven K.
Clasificación:

El cliente no dejó un comentario.

MICHELLE B.
Clasificación:

El cliente no dejó un comentario.

DEBRA C.
Clasificación:

El cliente no dejó un comentario.

Curtiss E.
Clasificación:

Wouldn't provide the requested vehicle at a Uhaul location. We had to pay and drive for an extra 60 -70 miles of gas and mileage total for the convenience of the System. In addition, I was was confirmed through the online system with my PO Box address, but told after I drove an hour and waited 30 minutes in line that I couldn't rent a truck with a po box. Here, in Northern Arizona, lots of people live on multi-acre lots and ranches that do not have postal deliverable addresses, yet we use your services constantly. I appreciate your services during this time but would also strongly hesitate to use your company again. Sincerely, CE Escalante

MARY B.
Clasificación:

Truck was easy to drive and load. Made a hard trip less difficult. Thanks!

MARY B.
Clasificación:

Truck took me through two states with no problems. Easy to drive and load. Quick checkout, too. Thanks!

LORI D.
Clasificación:

Thomas helped me and he was awesome!! Very efficient and very professional. Would highly recommend Thomas there have been cranky employees previously and I was so happy with Thomas and his kindness and being wonderful great asset to your team

DANIEL H.
Clasificación:

El cliente no dejó un comentario.

ARTHUR R.
Clasificación:

El cliente no dejó un comentario.

DAN AND KATHY p. | Overall Experience |
Clasificación:

Nobody answers the phone. Phone rolls to the call center. Not enough staff. I had to drive four times to the store and wait in line to try and get my billing fixed. The billing never got fixed. Finally after being beyond frustrated I vacated the unit. Unfortunately it's a poorly managed place.

PAUL A.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

El cliente no dejó un comentario.

DAVID B.
Clasificación:

Truck was very dirty and needed washed. I asked about it and said they did not have to wash it.

JEREMY C.
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El cliente no dejó un comentario.

ROBERT J.
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El cliente no dejó un comentario.

THOMAS F.
Clasificación:

El cliente no dejó un comentario.

FELIX P.
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El cliente no dejó un comentario.

steve M.
Clasificación:

Everything was great!

Victoria c. | Overall Experience |
Clasificación:

I rented a storage unit just over a year. No complaints here! They have a clean and secure facility. Friendly, helpful staff was icing on the cake.

Gina W.
Clasificación:

When I made the reservation online U-Haul a location in Saint Johns Az to drop off it wasn't until I had already rented the trailer that I found out I had to take it back to Lakeside which was about 60 to 70 miles out of my way and on top of that I was charged 20 dollars more but had I chosen this drop off it would have been 17 dollars cheaper. I did try over & over to get use the app without success. I will think twice about using or recommending u-haul in the future.

George L.
Clasificación:

Pls have the equipment check. Just a minor problem with both of the side mirrors. Every time i ran into a bump or small pot holes the side mirrors move and i have to stop and make adjustment again. It takes me how many stops just doing this kind of minor prob. Thanks.

Austin S.
Clasificación:

Much better i would go back to this one. They said of they could refund the EXTRA 40 BUCKS THEY WOULD BUT THEY CAN'T.

GREGORY I.
Clasificación:

Very handy... Was an impromptu need, so very grateful for the quick and efficient service.

KAREN R.
Clasificación:

Dropped it off When it was clossed

gerald B.
Clasificación:

El cliente no dejó un comentario.

Kurt A.
Clasificación:

Excellent customer service. All agents were great but Paul was exceptional. This was my first experience with renting a truck, and it couldn't have gone any better thanks to the help of the staff at this location.

PATRICIA N. | Overall Experience |
Clasificación:

Great service and facility. Prices just increased too much.

Wayne R.
Clasificación:

El cliente no dejó un comentario.

DARCIA F.
Clasificación:

El cliente no dejó un comentario.

Sande C.
Clasificación:

Friendly staff

John H. | Overall Experience |
Clasificación:

I kept my Airstream trailer in the newly finished covered parking. I had some early complaints about the gravel and access, but management addressed them to my satisfaction. Rob is doing a fine job as the on-site manager.

Dustin A. | Overall Experience |
Clasificación:

I had furniture and a mattress in a non-climate control storage room and my mattress got a huge stain and my furniture got significant water damage. I know the storage room wasn't climate controlled, but I didn't realize that my things wouldn't be sheltered from the elements. Staff is great and helpful and I usually used the indoor facility, but it was a real bummer picking up my stuff after months of paying for a storage room to find out that I'll just have to replace it anyways.

walter j. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

loren m. | First Impressions |
Clasificación:

Kelly really helped me out, sure do appreciate her going the extra mile!!

Tobin P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JARED C. | Overall Experience |
Clasificación:

Sorry to leave. We just could not afford the price jump from $45/month to $170/month.

Tamera P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alicia H. | Overall Experience |
Clasificación:

My items were stores there for 10 months. Not in boxes because I had to store them in a hurry. I was amazed to find no dust on the items after all that time. The staff was always friendly and helpful. Wonderful place. Highly recommend !!

Wade B. | Overall Experience |
Clasificación:

As good as it was, the rate increases on a yearly basis became too much. I had a 5x10 climate control unit that started out affordable and the last increase to $64.95 was the final straw.

carroll k. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

robert j. | Overall Experience |
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El cliente no dejó un comentario.

ROBIN J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dawn F. | Overall Experience |
Clasificación:

The owner and staff have been wonderful. Always willing to help and answer any questions. I did experience a bit of water condensation and would suggest using covers over furniture and wood items.

Marlene R. | First Impressions |
Clasificación:

Patti and Rob were excellent at helping me rent a truck and storage

christina v. | First Impressions |
Clasificación:

Friendly, Fair, Professional and Accommodating ! You couldn't ask for more.

Randolph M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

john k. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MARILYN G. | Overall Experience |
Clasificación:

I want to thank Robert at the Lakeside Az. facility for all his help as well as the rest of the staff for always being friendly. God bless all. Marilyn Giuffre.

shannon w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Rick h. | Overall Experience |
Clasificación:

Not fair to customers that have paid for three years . no refund of unused storage fees

joel s. | Overall Experience |
Clasificación:

Always very clean, and well maintained. Easy to get in and out.

Mark B. | Overall Experience |
Clasificación:

Rob is a great manager.

kaitlynn m. | Overall Experience |
Clasificación:

Really great people... always there to help. My stuff was there for a long time and not one problem. Thank you

Michael C. | Overall Experience |
Clasificación:

The reason I am pulling out is because of the future tripling of price and the constructions lack of a professional project manager. After seeing how the site was not being coordinated properly by the contractor and hearing of future fees going from 55$ to 180$ that was enough for me. I must say that you have a gal working there named Patti who was the friendliest and most helpful ever. Very professional, caring and dependable. Whatever you are paying her it's not enough. A true problem solver who cares and keeps you apprised of circumstances. I must also say that the Uhaul,s corporate control of communication is terrible. Whenever I would call Lakeside I would end up talking to a person NOT in Lakeside. Who thought that was a good idea should be fired. I should be able to speak to Uhaul personnel in Lakeside, not Detroit or wherever especially when my RV is having to be moved because of construction. A little common sense by corporate would have been helpful.

Chelsea R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mike L. | Overall Experience |
Clasificación:

The manager there tends to be confrontational and chooses to leave customers waiting for longer than 10 minutes. He talks down to his employees which can be over heard since while you are waiting they always seem to be trying to sort out some issue on their computers. Rather than work with you solely on what you need they ignore you from time to time dealing with other issues. I think the main problem with this location is strictly management, he needs to undergo sensitivity training as well as training to meet the needs of the customer.

Terrance R. | Overall Experience |
Clasificación:

Very nice place.

DAIN T. | Overall Experience |
Clasificación:

Difficult to communicate with staff from a particular site because the phone number given is not local and they cannot connect you to the actual location staff. Otherwise top notch professionalism.

Roger B. | Overall Experience |
Clasificación:

I was a customer for several years and would still be one but you jumped from 63.00 to 185.00 . Wow that's huge. I can buy a piece of property and completely fence it for less than that. Good luck.

Christina E. | First Impressions |
Clasificación:

Excellent

gayla c. | Overall Experience |
Clasificación:

This is the second time I have had a tow hitch installed on my car. Rob did this one and it looks amazing! He also got me in immediately. Their team is awesome!

richard a. | Overall Experience |
Clasificación:

covering the rv parking was a nice idea but 3x the rent was not you priced me right out of your place , i think you would of been bettet paving the lot!

Jennifer V. | Overall Experience |
Clasificación:

Using a U-Haul storage was pleasant experience. I had no problems.

faith s. | Overall Experience |
Clasificación:

Very helpful and friendly staff.

ronold K. | Overall Experience |
Clasificación:

Very friendly staff always willing to help you. Extremely clean units

Gowri A. | First Impressions |
Clasificación:

The store manager Rob and other employees (Wakeen, Paul and Patty) were professional and helpful.

Bryan E. | Overall Experience |
Clasificación:

Served our needs

john w. | Overall Experience |
Clasificación:

The access gate seemed to be not working about 50% of the time and the gate was wide open...that didn’t make the RV area seem very secure. Otherwise okay

Eryc E. | First Impressions |
Clasificación:

Very friendly and helpful staff. Helped us upgrade our storage unit after we selected one that was too small online. Thank you for your help.

sherri n. | Overall Experience |
Clasificación:

I am very appreciative of Patty and the uhaul group, times were tough but you all were very respectful and professional. Happy holidays.

roger c. | Overall Experience |
Clasificación:

I found a cheaper place

brad c. | Overall Experience |
Clasificación:

Had to come to az from Alaska after just a few months ago coming in verifying that my stuff was OK i payed a year and advance I was working at a remote job and got notified I had about 15 days to show

Brandon D. | Overall Experience |
Clasificación:

I visited the facility multiple times over the last couple of weeks. It appears that the gate is broken and therefore was open the entire time. This cannot be considered secured storage

Scott G. | Overall Experience |
Clasificación:

Was sent email I would have to move trailer and went up to move it and did not have to move it now I was told the rate would double so I took it home 3 hours away bad communication about the move

Dale B. | Overall Experience |
Clasificación:

The only comment would be for RV storage - could use another load or two of cinders or gravel. When it rains some of the access and spaces are pretty muddy and tough to access. Otherwise - good.

susan h. | Overall Experience |
Clasificación:

Rob is a great manager and is very courteous to his customers.

kerry r. | Overall Experience |
Clasificación:

Great facility and staff... I had a leak in my unit which damaged some of my furniture and staff was very helpful in assisting me with processing a claim.

MONIQUE D. | First Impressions |
Clasificación:

Patti was great! She even managed to check in on me half way through moving 😁

Sherry S. | First Impressions |
Clasificación:

Thank you Paul for all your help.what a great manager🙂In lakeside Az.great team as well.friendly and helpfull.

mary a. | Overall Experience |
Clasificación:

Looking forward to returning with our motorhome next spring!

Isabel C. | First Impressions |
Clasificación:

The worst experience ever the only one that helped was a employee that was outside washing vans eryone else didn't help any of us Even after I asked the manager that was on the phone no acknowledg

kirsten w. | First Impressions |
Clasificación:

Quick and easy no problems with services.

gloria f. | Overall Experience |
Clasificación:

Staff is very courteous, friendly, and if i ever need to store any items i definitely go to u-haul. Thank you

ronold K. | First Impressions |
Clasificación:

Very helpful..explained everything. Units clean. Would definitely recommend

Dawn F. | First Impressions |
Clasificación:

Rob was extremely nice and helpful.

GENEVIEVE J. | Overall Experience |
Clasificación:

Storage units are nice and clean

richard a. | First Impressions |
Clasificación:

every was great , great service thank you

WILLIAM M. | Overall Experience |
Clasificación:

Once Patti took over as storage manager, service improved greatly.

Tim E. | Overall Experience |
Clasificación:

Hats off to Patty your field representative at the facility where we park. We have known Patty now for over 3 years and she always is looking ways to make our time with you an awesome experience!

MICHAEL H. | Overall Experience |
Clasificación:

It was always clean, lit and secure

Brian L. | Overall Experience |
Clasificación:

The large rocks in the gravel are difficult to maneuver around with dollies and when carrying large items. The gate was inoperable and left open several times.

Jennifer V. | First Impressions |
Clasificación:

I had no problems.

Jill D. | Overall Experience |
Clasificación:

Staff was great. One clerk + 3 people in line = an hour waiting, need more help. Check-in cumbersome , too long. Do in advance on line? RV spaces ridiculously narrow. Sorry...

gary A. | First Impressions |
Clasificación:

Would have been 5 stars if not for the confusion during the reservation process. My wife stopped by to rent the space and was told by Paul that the space was ours. The next day everything changed

richard g. | First Impressions |
Clasificación:

Very courteous, and friendly. Took just moments to register and then move into storage area. Clean, bright and beat of all, affordable.

American P. | Overall Experience |
Clasificación:

My experience was great. I only wish this location had access earlier in the morning. I tried to get in early so I could load stuff for the Swap Meet and was not able to.

miguel g. | Overall Experience |
Clasificación:

Everyone was nice and helpful I would recommend this place to everyone

david c. | Overall Experience |
Clasificación:

Great facility. Very nice workers.

Skyler M. | Overall Experience |
Clasificación:

amazing

Nicholas J. | Overall Experience |
Clasificación:

Very easy to work with and very nice facility.

sandra s. | Overall Experience |
Clasificación:

At times there seemed to be a shortage of staff. Everyone there was working, but.there were several people waiting iline.

sandra k. | Overall Experience |
Clasificación:

I would use it again if I need to.

Frank H. | Overall Experience |
Clasificación:

OK

margie K. | Overall Experience |
Clasificación:

No additional comments

sandra k. | First Impressions |
Clasificación:

none

Brian B. | Overall Experience |
Clasificación:

The staff was more than accommodating. Excellent customer service!

CHARLES S. | Overall Experience |
Clasificación:

Great service. The only thing I would have liked better was to be able to leave the facility without putting in a code.

dennis k. | First Impressions |
Clasificación:

Questions answered in a prompt manner.

JAMES L. | Overall Experience |
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The staff are super friendly and helpful. The facility is very clean and well maintained. They have everything you need to make your move a pleasant experience.

Dan C. | First Impressions |
Clasificación:

Rob and the staff are excellent at delivering outstanding customer service. Great place to do business with.

julie c. | Overall Experience |
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Weeds waist high, full of bugs. Customer service beyond horrible. Called/visited 10 times to try and have it addressed. Mgr not avail, messages not returned, store open with no employees on site.

mark c. | Overall Experience |
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The staff at White Mountains Uhaul has always been friendly and helpful and the facilities are well maintained. I would recommend them to anyone! Mark

Wayne R. | First Impressions |
Clasificación:

Rob did an excellent job of getting things handled

ryan e. | Overall Experience |
Clasificación:

Great place to store your belongings. The manager is very fair and is very willing to help.

MICHAEL G. | First Impressions |
Clasificación:

Very efficient and helpful

bob d. | Overall Experience |
Clasificación:

Great staff

JIM W. | First Impressions |
Clasificación:

As I entered the store an employee turned and walked out the back without saying anything. I could hear someone on the phone so I waited several minutes before approaching the back office.

Joseph G. | Overall Experience |
Clasificación:

Very clean, easily accessible and good security

elmer s. | Overall Experience |
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Staff friendly and helpful.

kendall T. | Overall Experience |
Clasificación:

Nothing to add

Autumn B. | Overall Experience |
Clasificación:

What an awesome staff and a great experience. Thank you sooooooo much U-Haul! I absolutely will recommend this facility to a friend.

JAMES L. | First Impressions |
Clasificación:

A truly pleasant experience. Very clean store and storage areas. Wonderful employees - all friendly and helpful. Moving isn’t exactly an easy time but these folks went above and beyond to help.

Gary Z. | First Impressions |
Clasificación:

fast and friendly

Karen H. | Overall Experience |
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We used this facility for 7 months and had no problems. We would rent here again.

Leonard K. | First Impressions |
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The individual who assisted us was terrific.

Patti T. | Overall Experience |
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Great service, awesome staff.

dave S. | First Impressions |
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Thank you to the staff, check-in and getting help with the RV was great!

Patti T. | First Impressions |
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Really enjoyed Beth. Very nice lady, knows what she is doing. Very personable. Thank You

Amanda J. | First Impressions |
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Excellent service; very happy all round

Arthur M. | Overall Experience |
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Very helpful staff

Myron B. | First Impressions |
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Everyone working here were helpful and friendly staff. Thankful they help with what I need .

Daniel V W. | Overall Experience |
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Would use this facility again.

grace y. | First Impressions |
Clasificación:

All were very kind and walked me thru and to my storage unit. Made sure I understood everything. Very friendly and helpful. Thanks!

Ken S. | Overall Experience |
Clasificación:

very good!!

Josie C. | First Impressions |
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The lady I felt with was friendly and fun to talk with.

dirk r. | Overall Experience |
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In midst of moving and all the logistics, it was nice to have your solid helpful services available.

Nancy M. | Overall Experience |
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Staff helped me find people to assist in loading and unloading my U-Box and managing it while in storage.

Don M. | Overall Experience |
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Spaces are getting a bit narrow. Very difficult to back into. But that wont stop us from returning.

Arthur M. | First Impressions |
Clasificación:

Pleasant and helpful staff,efficient at what they do.

Richard B. | Overall Experience |
Clasificación:

If you're in Show Low, Lakeside, Pinetop or anywhere in this White Mountain area: This U-Haul Storage is where you need to be storing your belongings. Great staff 👍, Great prices too 👍

TIMOTHY K. | First Impressions |
Clasificación:

Reserved trailer and a 20x20 unit but find out it was double booked. UHaul is so unorganized changes must be made!!

Ernest L. | Overall Experience |
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Those in charge were always polite and attentive. I can highly recommend their facility for storage, enclosed and outside.

TOM S. | First Impressions |
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Great experience, and a very clean storage locker

Joel P. | Overall Experience |
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Thanks for everything

Cecilia V. | Overall Experience |
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Thank you

Mark C. | Overall Experience |
Clasificación:

Very helpful and friendly.

Adam M. | Overall Experience |
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T

Robert Michael B. | First Impressions |
Clasificación:

In spite of previously making a reservation for a storage unit, the process of securing the unit was extremely aggregating, and I had to repeat myself time after time to the attendant.

Debra S. | First Impressions |
Clasificación:

The two workers we had contact with were friendly and knowledgeable. We were very happy with our experience. The facility is great and easy to maneuver. I feel safe there and able to access my unit

Steven W. | First Impressions |
Clasificación:

Quality customer service. Very personable representative. Made sure I had exactly what I needed before I made any kind of purchase. I am going to enjoy doing business with this particular site.

lorinda m. | Overall Experience |
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Friendly and helpful staff place was neat and well organized thank you.

david e. | Overall Experience |
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Thank you.

apache behavioral h. | First Impressions |
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Heath was patient, helpful and efficient. High quality customer service is appreciated.

dirk r. | First Impressions |
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Your team was a great group that launched my first reservations and checked in my final empty truck. They were relaxed and efficient and saved me $ in every area of need that I had. Well done.

Richard B. | First Impressions |
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ABOVE AND BEYOND EXCELLENT, 12 inches snow on the ground, employee there CHAD was the GREATEST of help getting my 5th wheel into storage. THANK YOU, CHAD

Russell T. | First Impressions |
Clasificación:

Everything went pretty good. Had a couple of snafus but it all worked out. I love the storage unit. Thanks for taking us on for our move to your area!!

stephen b. | Reservation |
Clasificación:

Storage manager Patty goes out of her way to accommodate our needs . She is the one that makes this uhaul storage run so smoothly,

Adam M. | First Impressions |
Clasificación:

Great service and great rates!

David P. | Overall Experience |
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Very helpful staff and extremely clean storage units.

JOHN W. | Overall Experience |
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N/A

stephanie c. | Overall Experience |
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Best storage and moving experience I’ve had. The GM (owner?) was super helpful, friendly and flexible. Used the storage unit and ended up moving one way with a truck. He made it all painless!!! Thanks

tudi k. | Overall Experience |
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Very accommodating

Rick C. | Overall Experience |
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The main guy there was really rude , and the gate was left open 90% of the time , not secure at all , had to clean out before i moved in my stuff, they are all around bad!!

Johanna A. | Overall Experience |
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Na

Susan B. | Overall Experience |
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On both ends of my move, Tucson and Pinetop, staff were very good.

Bryan E. | Overall Experience |
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Wish rv spots were a bit wider. I always have scratches on the side from doors swinging open and scuffing my trailer.

SARA M. | Overall Experience |
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The staff were helpful and pleasant. I have rented several times at this U-haul store and will continue to.

tracy m. | Overall Experience |
Clasificación:

Great doing business with them

Gregory S. | Reservation |
Clasificación:

very, very friendly. individual knew his job and completed it successfully.

LOYD L. | Reservation |
Clasificación:

They are very efficient and friendly

TEB C. | Overall Experience |
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ALWAYS AVAILABLE WHEN WE NEEDED TO GET TO OUR UNIT, AND VERY CONVENIENTLY LOCATED FOR US. WHEN WE DID NEED HELP, THE STAFF WAS COURTEOUS AND HELPFUL.

Jessica D. | Overall Experience |
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Just wondering if we get a partial monthly refund back since we cancelled mid month and prepay? The gentleman who canceled the locker for us told us we do not. I found this odd. Please let me know.

brad c. | Reservation |
Clasificación:

Vary nice people and help me a lot

quentin j. | Overall Experience |
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Staff was very attentive to my needs and schedule. Facility is in great condition.

paul f. | Overall Experience |
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GREAT thank you.

ANDREW L. | Overall Experience |
Clasificación:

Overall a great expierence. Would easily make 5 stars except my location couldnt have my ubox delivered to my house. Instead i had to rent all the equipment from the store to move it myself.

JOE P. | Overall Experience |
Clasificación:

NEED COVER STORAGE FIR RV. Sold our Fifth Wheel and will bring a 38’ motor home in June to lakeside for Storage. There is only one other facility with cover storage- they are always 100% full

david e. | Reservation |
Clasificación:

The staff is very helpful providing excellent customer service. The facility is convenient and easy to use.

Mark B. | Reservation |
Clasificación:

My only major disappointment was that the store in Bend sold me a lock they said would fit our truck. We found it did not work. When we tried to return the lock in Lakeside they didn't take it back.

JOSEPH B. | Overall Experience |
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Manager was very friendly and helpful.

kathleen W. | Overall Experience |
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nice new facility

robert g. | Overall Experience |
Clasificación:

Hello, Renting one of your storage units was so convenient. It also saved us a lot of work and time. Thanks for your great service and staff. Best regards, Bob G.

david e. | Reservation |
Clasificación:

The Uhaul staff were helpful and courteous. I recommend this Uhaul for those needing storage or van/truck needs in the White Mountains.

Mary H. | Overall Experience |
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Tall grass behind my rv... secure but unknown about lighting cuz I never went at nite

Judy J. | Overall Experience |
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Called several places in Lakeside/Pinetop. This one was comparable, had a vacancy, so went with it. When we went out we found they have HUGE STORAGE area behind the building. Very pleased.

Scott R. | Reservation |
Clasificación:

employees were great. facility is clean and in good condition.

Norm C. | Overall Experience |
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This Uhaul has turned around 180 degrees since we utilized it last year. It is a very, very nice facility.

Ellen W. | Reservation |
Clasificación:

Everyone couldn't have been nicer.

Walter E. | Overall Experience |
Clasificación:

I was recently in between jobs and in the middle of a hardship. The Uhaul Moving and Storage in Lakeside, Az. has great staff and was willing to work with me until i could get caught. Thank-you

E AND D APPLIANCE L. | Overall Experience |
Clasificación:

The people were very good but your pricing increased why to Mini Times that was told by the Vice President your co to me when your perching the storage units that is why I came back from texas and

Steven J. | Overall Experience |
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Facility was clean. They are super slow!!

emily h. | Overall Experience |
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Kust needed 24 hours a day access because of job hours, without having to pay extra.

Theresa A. | Overall Experience |
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One Sat eve around 11 p.m. I realized I had not paid my bill. I called to leave a message, a woman answered. She kindly took my payment. What?!!! Now that's excellent customer service!

DAVID F. | Overall Experience |
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Staff were awesome, friendly and helpful. Only issue I had was that the area outside my storage unit was muddy due to rain. Need to put some gravel down.

Frank S. | Overall Experience |
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Everything was fine except all of our things in the storage building were covered in a think layer of dust. Good thing I covered the tv

Bruce T. | Overall Experience |
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I was treated professionally, and I will continue to do business there.

TRACEY T. | Overall Experience |
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Even though our truck & cube were turned in the day before, a computer error showed the truck still out. Instead of doing more investigating, they called & scared us. Computer probs on check out too.

jim h. | Overall Experience |
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The staff may need training on the computer system, as each person seemed to have trouble with their task. They indicated that the software keeps changing.

Alivia A. | Overall Experience |
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The staff was always friendly and helpful and when I rented a trailer staff was very knowledgeable and made my moving easier.

David M. | Overall Experience |
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Very clean, climate controlled and the staff was always very friendly and helpful!

jack f. | Overall Experience |
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Will definitely use this location again.

michelle b. | Overall Experience |
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Very disappointed with the customer service. Staff was poorly trained and not helpful. Didn’t honor military discount and proceeded to send me from person to person instead of taking care of issue

Andrew C. | Overall Experience |
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It was fine

wayne n. | Overall Experience |
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Robert and staff were exceptionally helpful in helping me while I had my items stored here. Robert is very delightful to talk with and interacts with each customer like they were family

Jeff H. | Overall Experience |
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.

Tari O. | Overall Experience |
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thank you for helping us again. I like how your system works.

DAVID M. | Overall Experience |
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I had a local mover pick up the pods at U-Haul Moving & Storage, ergo can't comment on facility/staff. Key downside: can't deliver the pods to the house, hence had to pay someone to get them.

Vincent F. | Overall Experience |
Clasificación:

none

charles b. | Overall Experience |
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Only one concern: On one visit the gate was open and I was concerned that someone could enter and exit without using coded access.

MISCHA B. | Overall Experience |
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Easy check-out and helpful staff.

Steven P. | Overall Experience |
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An extremely clean facility. Much cleaner than most any fast food restaurant. Sounds odd, but the truth!

Kathleen M. | Overall Experience |
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Would recommend. Clean, secure; indoor climate-controlled units as well as drive-up units. Helpful staff.

barbara t. | Overall Experience |
Clasificación:

Helpful staff, well done

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