Great service !
FREDERICK B.Customer Reviews for U-Haul Moving & Storage of the White Mountains
Services at this Location:
Contáctanos
3761 W White Mountain BlvdLakeside, AZ 85929
Services at this Location:
Horario
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
- Overall Rating:
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- Clasificación:
- 5.0
Great location and service
TERRA T.- Clasificación:
- 5.0
Super awesome, quick service, in and out in less than 5 minutes. Clean equipment, ready to go!
ROBERT F.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Douglas R. | First Impressions- Clasificación:
- 5.0
Easy in out great customer service
LARRY S.- Clasificación:
- 5.0
What a fantastic customer service experience! Staff were very friendly and were helpful. Suzie and Rob( I hope I got your names right) were awesome! I wish all retail experiences were this positive. ¡Gracias!
JEREMYM H.- Clasificación:
- 5.0
Phone response time. I waited on the phone for over 30 minutes and finally drove to the dealership. Fortunately it was only 7 miles from my home....
LARRY M.- Clasificación:
- 4.0
El cliente no dejó un comentario.
FARA A. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Cline G.- Clasificación:
- 5.0
El cliente no dejó un comentario.
WILLIAM N.- Clasificación:
- 5.0
Patti went out of her way to help me select a spot and reserve it until construction permitting was complete. ¡Gracias!
James K. | First Impressions- Clasificación:
- 5.0
Thomas was a great help with getting things done.Really helpful
larry S.- Clasificación:
- 5.0
Patty is awesome!
Nicole G. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Danny L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
gary S.- Clasificación:
- 2.0
The guy inside was 4 stars!! However when we had to return the truck Thomas Hanks and another associate stood 20 ft away from us and chatted for 10 minutes while we waited. They were of zero stars for customer service. Our time is valuable, we just spent a day loading and unloading a truck. We picked up and returned to the same location so it was a very long busy day. The sign outside said to wait for an associate in your equipment. We did, yet they can't get their act together?!?
Jonathan H.- Clasificación:
- 2.0
Less than two years raised my rent two times started at $119.95 raised to $124.95 and now up to $134.95 can not afford U-Haul and none of my family or friends can either. I am on a fixed income social security raised my check 1.3% inflation up less than 2% U-HAUL up approx. 15% No Thanks!
Douglas S. | Overall Experience- Clasificación:
- 2.0
I made the reservation over the phone, told the operator I wanted an enclosed space. When I went to my space I found that it was only covered, front, back, and both sides open. Went back to the office, waited 15 minutes before someone came out, and was told nothing else was available.
Edward C. | Overall Experience- Clasificación:
- 3.0
I pulled up to the drop off area and had to go find someone to check out the return.
MARLYN B.- Clasificación:
- 5.0
Friendly and efficient
ANNETTE P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Brian C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ERIC G.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Craig K.- Clasificación:
- 5.0
All was great
Laurie S.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Robert A.- Clasificación:
- 1.0
The phone was never answered when I needed to call as directed . At 1859 two employees locked up and walked past the driver seat f the trailer
NEWELL B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Christopher B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
elizabeth s. | Overall Experience- Clasificación:
- 5.0
Discounts for frequent users & military
Gil B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Joel D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Jay B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Larry D.- Clasificación:
- 3.0
Acting assistant manager is a real piece of work , and should not work in a job that has to deal with people. Very rude
GARY J.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Tino P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Dee J G.- Clasificación:
- 5.0
El cliente no dejó un comentario.
CHRIS T.- Clasificación:
- 1.0
We rented a dolly from mesa an employee training helped me told him I was dropping dolly off in showlow and my request was ignored instead he wrote my rental return back to mesa and was charged over $150 I will never rent from uhaul again
NEAL N.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Allan C. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
HEATHER M.- Clasificación:
- 5.0
I advertised for your company with pride. The truck really help me out , thanks again. You'll get business from me....
FERNANDO C.- Clasificación:
- 5.0
U-Haul has always been our first choice for moving equipment. Your Lakeside store is the cleanest store I have visited and we are regular customers. They are friendly, courteous, attentive, and always very professional. I highly recommend U-Haul to anyone with moving needs.
GARY Y.- Clasificación:
- 5.0
El cliente no dejó un comentario.
SANDRA K.- Clasificación:
- 5.0
Steve was wonderful & made everything so simple & easy for my family! Thank you Steve!!!
Aprille M.- Clasificación:
- 1.0
Horrible experience. Don't have the time to explain. Bottom line too expensive and lack of customer service by the manager at the rental location
ANDREW T.- Clasificación:
- 5.0
At least wash windshield
TOM D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
CURTIS T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
David S. | Overall Experience- Clasificación:
- 5.0
Amazing staff
charles R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Connie P. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
FRANCIS M. | Overall Experience- Clasificación:
- 5.0
Need gutters above the loading and unloading area as water drips down on you while you are trying to load/unload. If it is cold, it is very icy and dangerous. The lot does not get plowed very well.
steve H. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
JOHN B.- Clasificación:
- 5.0
Nothing!
JEFFREY B.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Niles B.- Clasificación:
- 5.0
excelente ubicación
Christopher F.- Clasificación:
- 5.0
This UHAUL location has ALWAYS been an excellent place to do business with. I buy all my supplies here and use their rental units exclusively. Outstanding staff and management.
GARY Y.- Clasificación:
- 5.0
El cliente no dejó un comentario.
DEREK C.- Clasificación:
- 5.0
Great experience
GLENN P.- Clasificación:
- 5.0
The guy (sorry, didn't get his name) that I picked up the truck from was fantastic. Really friendly and helpful. Steve was also great, talked with him prior to pick up in person and by phone. Really helpful and great to work with.
GLENN P.- Clasificación:
- 5.0
Rob was fantastic. UHaul should feel proud to have a employee like Rob!
Timothy K. | Overall Experience- Clasificación:
- 5.0
Very good & helpful crew. They working hard, but will still stop what they're doing to assist customers & their needs.
EDWIN M. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
DONNA M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
TODD B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
GARY M.- Clasificación:
- 5.0
You make it very easy to rent.
EDWIN M.- Clasificación:
- 5.0
Staff was very helpful and informative
Sean C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Pamela O. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Mary C.- Clasificación:
- 3.0
They texted me and mentioned a discount but when I called no mention. Was on hold a long time. Have stopped in before and no one there to wait on you. Very slow or nonexistent service.
Joe K. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
PAUL D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
gary S.- Clasificación:
- 5.0
Rob, as always, is solid gold. Patty is a good communicator and helped facilitate the process seamlessly.
Mark B. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
gary S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Joseph P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MARY R.- Clasificación:
- 5.0
Nothing, very helpful employees and the location was clean and orderly.
PAMELA M.- Clasificación:
- 5.0
The staff is amazing at this location
Christopher H.- Clasificación:
- 4.0
El cliente no dejó un comentario.
CURTIS Z.- Clasificación:
- 4.0
El cliente no dejó un comentario.
rick H.- Clasificación:
- 5.0
My online reservation wasnt what i expected. (My fault.) I was surprised and very thankful the location was open when I got there on Sunday and the staff was extremely helpful getting it all straightened out. Wonderful on site experience.
Stacey M. | Online Move In- Clasificación:
- 5.0
Great staff, very friendly & helpful. Trailer return & storage unit rental process was quick & easy.
Pamela M. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
KAMRON F.- Clasificación:
- 5.0
Tell the customer that a reservation doesn't mean that there will be a product on the day requested.
Marlyn B.- Clasificación:
- 3.0
When I came in to relinquish my keys I wish the front desk clerk would have made sure my account was completely taken care of so I wouldn't have been contacted about a delinquency payment.
Brianna W. | Overall Experience- Clasificación:
- 3.0
El cliente no dejó un comentario.
ROGER L.- Clasificación:
- 3.0
UHaul storage has become VERY expensive. I moved my storage because I found a cheaper alternative. Also, I am displeased that I was charged a full month's fee for only 1 day. I was charged on 12/15/20 but was unable to empty my unit until 12/16/20
joe b. | Overall Experience- Clasificación:
- 5.0
Gentleman who checked the truck in was very nice, we explained to him our experience at the other location and he apologized about our experience. Night and day between the two locations.
Heather C.- Clasificación:
- 5.0
Older well maintained trailer, easy towing the 6 X12 with my Tundra.
dale C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
joshua L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Kelley D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
VINCE J.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ANDREW V.- Clasificación:
- 5.0
El cliente no dejó un comentario.
scott l. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
james U.- Clasificación:
- 4.0
It would have been nice to have had more employees at the front desk. Everytime I needed help I would have to wait 20 to 30 minutes to get help, very frustrating. Other times I would just leave.
barry b. | Overall Experience- Clasificación:
- 2.0
They never answer the phone. So Icpuld not pay my bill on time. They do not take care of the customers in a timely manner. I will never use them again!!
patricia m. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
David H.- Clasificación:
- 5.0
Rob, the manager is one man who really understand customer service. He found me the trailer I needed, drove over a hundred mile round trip to get it, and ready for pick up two days later. U-Haul has a true asset in this man.
Richard B.- Clasificación:
- 4.0
El cliente no dejó un comentario.
jean w. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
JERRY W. | First Impressions- Clasificación:
- 5.0
Friendly and knowledgeable took care of me quickly and I was on my way.
Timothy C. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Bryon B.- Clasificación:
- 4.0
The drop off was a much better experience. Returning the truck was quick, the attendant was helpful.
HEIDI W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Gail R.- Clasificación:
- 4.0
El cliente no dejó un comentario.
karen l. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
William F. | Overall Experience- Clasificación:
- 3.0
Give a refund for unused days
Wendell M.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Bob H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
EARNEST W.- Clasificación:
- 5.0
I visited this location 2 times and they were Avery accommodating. We rented 2 20 ft trucks and a large enclosed trailer. We had some trouble finding our requested equipment but Discounted our rental to accommodate. We were very satisfied with the service. They even had problems with their internet and still got me in and out. Thank you for all your help.
Alisha M.- Clasificación:
- 5.0
For a long haul one way rental, please have a vehicle with cruise control. The truck did not have cruise control, which was inconvenient for an 800 mile trip.
James R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Terry M.- Clasificación:
- 5.0
Great experience! Thank you. My only concern is that I cannot figure out how to contact anyone at the WT Mtns facility to let them know that I am done with the space!! Call me at 312-343-1117. Gracias
respect h. | Overall Experience- Clasificación:
- 4.0
Don't make Customer's travel a distance when not needed after they've already confirmed at a different location to pick up her truck and very disappointing at U haul
Joshua J.- Clasificación:
- 5.0
Very helpful
CARL R.- Clasificación:
- 5.0
Make sure all employees were masks during their customer interactions
David Y.- Clasificación:
- 5.0
El cliente no dejó un comentario.
DEBRA R.- Clasificación:
- 5.0
Patti went out of her way to satisfy my needs!
Dan M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
James C.- Clasificación:
- 5.0
Thanks for such and easy and pleasant rental experience!
Robert J.- Clasificación:
- 5.0
El cliente no dejó un comentario.
LANCE R.- Clasificación:
- 5.0
Fast and friendly service. The folks at this location worked well with the movers I hired to ensure and effortless rental and return experience.
LANCE R.- Clasificación:
- 5.0
Tires should always be in excellent condition. Some of tires were old and cracked.
Anthony R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Wade C.- Clasificación:
- 1.0
Too much hold time. Website didn't work. Wasted time at the wrong location.
Mark G.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Joanne G. | Overall Experience- Clasificación:
- 3.0
Parking spaces are very tight. We were not able to get our fifth wheel in an out unless there was an open space next-door due to not having enough room. Also why is there so much gravel out there? Needed four-wheel-drive four-wheel-drive. We appreciate all the help from the staff and having a space because it solved a problem for us, but we would not park there again due to the deep gravel and tight parking spaces. We would recommend U-Haul to a friend but only if they have a small camper and four-wheel-drive. We have other friends who are parked in there and they say the same thing.
nick h. | Overall Experience- Clasificación:
- 5.0
Kelly was wonderful , Fast Fair Funny and Friendly she was!! love the fact I didn't have to come inside the office to close my account. I will be Back! Thanks for the great Service...
danny d. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
Mary K.- Clasificación:
- 5.0
El cliente no dejó un comentario.
GARY S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
walter j. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
Paul S.- Clasificación:
- 5.0
Very accommodating folks.
William K.- Clasificación:
- 5.0
Trailer I rented has three inches of snow in it. They never offered to clear the snow out if it. I thought that to be strange.
GREGORY B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Thomas H. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Francis B. | Overall Experience- Clasificación:
- 5.0
Highly recommend.
wanda g. | First Impressions- Clasificación:
- 4.0
THANK YOU 😊
Emily H. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Shirley b. | Overall Experience- Clasificación:
- 3.0
El cliente no dejó un comentario.
stephen k. | Overall Experience- Clasificación:
- 1.0
Nobody answers the phone. Phone rolls to the call center. Not enough staff. I had to drive four times to the store and wait in line to try and get my billing fixed. The billing never got fixed. Finally after being beyond frustrated I vacated the unit. Unfortunately it's a poorly managed place.
DAN AND KATHY p. | Overall Experience- Clasificación:
- 5.0
I rented a storage unit just over a year. No complaints here! They have a clean and secure facility. Friendly, helpful staff was icing on the cake.
Victoria c. | Overall Experience- Clasificación:
- 4.0
Great service and facility. Prices just increased too much.
PATRICIA N. | Overall Experience- Clasificación:
- 5.0
I kept my Airstream trailer in the newly finished covered parking. I had some early complaints about the gravel and access, but management addressed them to my satisfaction. Rob is doing a fine job as the on-site manager.
John H. | Overall Experience- Clasificación:
- 1.0
I had furniture and a mattress in a non-climate control storage room and my mattress got a huge stain and my furniture got significant water damage. I know the storage room wasn't climate controlled, but I didn't realize that my things wouldn't be sheltered from the elements. Staff is great and helpful and I usually used the indoor facility, but it was a real bummer picking up my stuff after months of paying for a storage room to find out that I'll just have to replace it anyways.
Dustin A. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
walter j. | First Impressions- Clasificación:
- 5.0
Kelly really helped me out, sure do appreciate her going the extra mile!!
loren m. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Tobin P. | Overall Experience- Clasificación:
- 4.0
Sorry to leave. We just could not afford the price jump from $45/month to $170/month.
JARED C. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Tamera P. | Overall Experience- Clasificación:
- 5.0
My items were stores there for 10 months. Not in boxes because I had to store them in a hurry. I was amazed to find no dust on the items after all that time. The staff was always friendly and helpful. Wonderful place. Highly recommend !!
Alicia H. | Overall Experience- Clasificación:
- 3.0
As good as it was, the rate increases on a yearly basis became too much. I had a 5x10 climate control unit that started out affordable and the last increase to $64.95 was the final straw.
Wade B. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
carroll k. | First Impressions- Clasificación:
- 3.0
El cliente no dejó un comentario.
robert j. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
ROBIN J. | Overall Experience- Clasificación:
- 5.0
The owner and staff have been wonderful. Always willing to help and answer any questions. I did experience a bit of water condensation and would suggest using covers over furniture and wood items.
Dawn F. | Overall Experience- Clasificación:
- 5.0
Patti and Rob were excellent at helping me rent a truck and storage
Marlene R. | First Impressions- Clasificación:
- 5.0
Friendly, Fair, Professional and Accommodating ! You couldn't ask for more.
christina v. | First Impressions- Clasificación:
- 4.0
El cliente no dejó un comentario.
Randolph M. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
john k. | Overall Experience- Clasificación:
- 5.0
I want to thank Robert at the Lakeside Az. facility for all his help as well as the rest of the staff for always being friendly. God bless all. Marilyn Giuffre.
MARILYN G. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
shannon w. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
John C. | First Impressions- Clasificación:
- 1.0
Not fair to customers that have paid for three years . no refund of unused storage fees
Rick h. | Overall Experience- Clasificación:
- 5.0
Always very clean, and well maintained. Easy to get in and out.
joel s. | Overall Experience- Clasificación:
- 5.0
Rob is a great manager.
Mark B. | Overall Experience- Clasificación:
- 5.0
Really great people... always there to help. My stuff was there for a long time and not one problem. Gracias
kaitlynn m. | Overall Experience- Clasificación:
- 3.0
The reason I am pulling out is because of the future tripling of price and the constructions lack of a professional project manager. After seeing how the site was not being coordinated properly by the contractor and hearing of future fees going from 55$ to 180$ that was enough for me. I must say that you have a gal working there named Patti who was the friendliest and most helpful ever. Very professional, caring and dependable. Whatever you are paying her it's not enough. A true problem solver who cares and keeps you apprised of circumstances. I must also say that the Uhaul,s corporate control of communication is terrible. Whenever I would call Lakeside I would end up talking to a person NOT in Lakeside. Who thought that was a good idea should be fired. I should be able to speak to Uhaul personnel in Lakeside, not Detroit or wherever especially when my RV is having to be moved because of construction. A little common sense by corporate would have been helpful.
Michael C. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Chelsea R. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
William W. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
David M. | First Impressions- Clasificación:
- 2.0
The manager there tends to be confrontational and chooses to leave customers waiting for longer than 10 minutes. He talks down to his employees which can be over heard since while you are waiting they always seem to be trying to sort out some issue on their computers. Rather than work with you solely on what you need they ignore you from time to time dealing with other issues. I think the main problem with this location is strictly management, he needs to undergo sensitivity training as well as training to meet the needs of the customer.
Mike L. | Overall Experience- Clasificación:
- 5.0
Very nice place.
Terrance R. | Overall Experience- Clasificación:
- 4.0
Difficult to communicate with staff from a particular site because the phone number given is not local and they cannot connect you to the actual location staff. Otherwise top notch professionalism.
DAIN T. | Overall Experience- Clasificación:
- 2.0
I was a customer for several years and would still be one but you jumped from 63.00 to 185.00 . Wow that's huge. I can buy a piece of property and completely fence it for less than that. Good luck.
Roger B. | Overall Experience- Clasificación:
- 5.0
Excelente
Christina E. | First Impressions- Clasificación:
- 5.0
This is the second time I have had a tow hitch installed on my car. Rob did this one and it looks amazing! He also got me in immediately. Their team is awesome!
gayla c. | Overall Experience- Clasificación:
- 5.0
covering the rv parking was a nice idea but 3x the rent was not you priced me right out of your place , i think you would of been bettet paving the lot!
richard a. | Overall Experience- Clasificación:
- 4.0
Using a U-Haul storage was pleasant experience. I had no problems.
Jennifer V. | Overall Experience- Clasificación:
- 5.0
Very helpful and friendly staff.
faith s. | Overall Experience- Clasificación:
- 5.0
Very friendly staff always willing to help you. Extremely clean units
ronold K. | Overall Experience- Clasificación:
- 5.0
The store manager Rob and other employees (Wakeen, Paul and Patty) were professional and helpful.
Gowri A. | First Impressions- Clasificación:
- 5.0
Served our needs
Bryan E. | Overall Experience- Clasificación:
- 4.0
The access gate seemed to be not working about 50% of the time and the gate was wide open...that didn't make the RV area seem very secure. Otherwise okay
john w. | Overall Experience- Clasificación:
- 5.0
Very friendly and helpful staff. Helped us upgrade our storage unit after we selected one that was too small online. Thank you for your help.
Eryc E. | First Impressions- Clasificación:
- 5.0
I am very appreciative of Patty and the uhaul group, times were tough but you all were very respectful and professional. Happy holidays.
sherri n. | Overall Experience- Clasificación:
- 3.0
I found a cheaper place
roger c. | Overall Experience- Clasificación:
- 1.0
Had to come to az from Alaska after just a few months ago coming in verifying that my stuff was OK i payed a year and advance I was working at a remote job and got notified I had about 15 days to show
brad c. | Overall Experience- Clasificación:
- 2.0
I visited the facility multiple times over the last couple of weeks. It appears that the gate is broken and therefore was open the entire time. This cannot be considered secured storage
Brandon D. | Overall Experience- Clasificación:
- 1.0
Was sent email I would have to move trailer and went up to move it and did not have to move it now I was told the rate would double so I took it home 3 hours away bad communication about the move
Scott G. | Overall Experience- Clasificación:
- 5.0
The only comment would be for RV storage - could use another load or two of cinders or gravel. When it rains some of the access and spaces are pretty muddy and tough to access. Otherwise - good.
Dale B. | Overall Experience- Clasificación:
- 5.0
Rob is a great manager and is very courteous to his customers.
susan h. | Overall Experience- Clasificación:
- 4.0
Great facility and staff... I had a leak in my unit which damaged some of my furniture and staff was very helpful in assisting me with processing a claim.
kerry r. | Overall Experience- Clasificación:
- 4.0
Patti was great! She even managed to check in on me half way through moving 😁
MONIQUE D. | First Impressions- Clasificación:
- 5.0
Thank you Paul for all your help.what a great manager🙂In lakeside Az.great team as well.friendly and helpfull.
Sherry S. | First Impressions- Clasificación:
- 5.0
Looking forward to returning with our motorhome next spring!
mary a. | Overall Experience- Clasificación:
- 1.0
The worst experience ever the only one that helped was a employee that was outside washing vans eryone else didn't help any of us Even after I asked the manager that was on the phone no acknowledg
Isabel C. | First Impressions- Clasificación:
- 5.0
Quick and easy no problems with services.
kirsten w. | First Impressions- Clasificación:
- 4.0
Staff is very courteous, friendly, and if i ever need to store any items i definitely go to u-haul. Gracias
gloria f. | Overall Experience- Clasificación:
- 5.0
Very helpful..explained everything. Units clean. Would definitely recommend
ronold K. | First Impressions- Clasificación:
- 5.0
Rob was extremely nice and helpful.
Dawn F. | First Impressions- Clasificación:
- 5.0
Storage units are nice and clean
GENEVIEVE J. | Overall Experience- Clasificación:
- 5.0
every was great , great service thank you
richard a. | First Impressions- Clasificación:
- 5.0
Once Patti took over as storage manager, service improved greatly.
WILLIAM M. | Overall Experience- Clasificación:
- 5.0
Hats off to Patty your field representative at the facility where we park. We have known Patty now for over 3 years and she always is looking ways to make our time with you an awesome experience!
Tim E. | Overall Experience- Clasificación:
- 5.0
It was always clean, lit and secure
MICHAEL H. | Overall Experience- Clasificación:
- 4.0
The large rocks in the gravel are difficult to maneuver around with dollies and when carrying large items. The gate was inoperable and left open several times.
Brian L. | Overall Experience- Clasificación:
- 5.0
I had no problems.
Jennifer V. | First Impressions- Clasificación:
- 3.0
Staff was great. One clerk + 3 people in line = an hour waiting, need more help. Check-in cumbersome , too long. Do in advance on line? RV spaces ridiculously narrow. Sorry...
Jill D. | Overall Experience- Clasificación:
- 4.0
Would have been 5 stars if not for the confusion during the reservation process. My wife stopped by to rent the space and was told by Paul that the space was ours. The next day everything changed
gary A. | First Impressions- Clasificación:
- 5.0
Very courteous, and friendly. Took just moments to register and then move into storage area. Clean, bright and beat of all, affordable.
richard g. | First Impressions- Clasificación:
- 5.0
My experience was great. I only wish this location had access earlier in the morning. I tried to get in early so I could load stuff for the Swap Meet and was not able to.
American P. | Overall Experience- Clasificación:
- 5.0
Everyone was nice and helpful I would recommend this place to everyone
miguel g. | Overall Experience- Clasificación:
- 5.0
Great facility. Very nice workers.
david c. | Overall Experience- Clasificación:
- 4.0
amazing
Skyler M. | Overall Experience- Clasificación:
- 5.0
Very easy to work with and very nice facility.
Nicholas J. | Overall Experience- Clasificación:
- 4.0
At times there seemed to be a shortage of staff. Everyone there was working, but.there were several people waiting iline.
sandra s. | Overall Experience- Clasificación:
- 4.0
I would use it again if I need to.
sandra k. | Overall Experience- Clasificación:
- 5.0
OK
Frank H. | Overall Experience- Clasificación:
- 4.0
No additional comments
margie K. | Overall Experience- Clasificación:
- 3.0
none
sandra k. | First Impressions- Clasificación:
- 5.0
The staff was more than accommodating. Excellent customer service!
Brian B. | Overall Experience- Clasificación:
- 5.0
Great service. The only thing I would have liked better was to be able to leave the facility without putting in a code.
CHARLES S. | Overall Experience- Clasificación:
- 5.0
Questions answered in a prompt manner.
dennis k. | First Impressions- Clasificación:
- 5.0
The staff are super friendly and helpful. The facility is very clean and well maintained. They have everything you need to make your move a pleasant experience.
JAMES L. | Overall Experience- Clasificación:
- 5.0
Rob and the staff are excellent at delivering outstanding customer service. Great place to do business with.
Dan C. | First Impressions- Clasificación:
- 1.0
Weeds waist high, full of bugs. Customer service beyond horrible. Called/visited 10 times to try and have it addressed. Mgr not avail, messages not returned, store open with no employees on site.
julie c. | Overall Experience- Clasificación:
- 5.0
The staff at White Mountains Uhaul has always been friendly and helpful and the facilities are well maintained. I would recommend them to anyone! Mark
mark c. | Overall Experience- Clasificación:
- 5.0
Rob did an excellent job of getting things handled
Wayne R. | First Impressions- Clasificación:
- 5.0
Great place to store your belongings. The manager is very fair and is very willing to help.
ryan e. | Overall Experience- Clasificación:
- 5.0
Very efficient and helpful
MICHAEL G. | First Impressions- Clasificación:
- 5.0
Great staff
bob d. | Overall Experience- Clasificación:
- 2.0
As I entered the store an employee turned and walked out the back without saying anything. I could hear someone on the phone so I waited several minutes before approaching the back office.
JIM W. | First Impressions- Clasificación:
- 5.0
Very clean, easily accessible and good security
Joseph G. | Overall Experience- Clasificación:
- 5.0
Staff friendly and helpful.
elmer s. | Overall Experience- Clasificación:
- 5.0
Nothing to add
kendall T. | Overall Experience- Clasificación:
- 5.0
What an awesome staff and a great experience. Thank you sooooooo much U-Haul! I absolutely will recommend this facility to a friend.
Autumn B. | Overall Experience- Clasificación:
- 5.0
A truly pleasant experience. Very clean store and storage areas. Wonderful employees - all friendly and helpful. Moving isn't exactly an easy time but these folks went above and beyond to help.
JAMES L. | First Impressions- Clasificación:
- 5.0
fast and friendly
Gary Z. | First Impressions- Clasificación:
- 5.0
We used this facility for 7 months and had no problems. We would rent here again.
Karen H. | Overall Experience- Clasificación:
- 5.0
The individual who assisted us was terrific.
Leonard K. | First Impressions- Clasificación:
- 5.0
Great service, awesome staff.
Patti T. | Overall Experience- Clasificación:
- 5.0
Thank you to the staff, check-in and getting help with the RV was great!
dave S. | First Impressions- Clasificación:
- 5.0
Really enjoyed Beth. Very nice lady, knows what she is doing. Very personable. Thank You
Patti T. | First Impressions- Clasificación:
- 4.0
Excellent service; very happy all round
Amanda J. | First Impressions- Clasificación:
- 5.0
Very helpful staff
Arthur M. | Overall Experience- Clasificación:
- 5.0
Everyone working here were helpful and friendly staff. Thankful they help with what I need .
Myron B. | First Impressions- Clasificación:
- 5.0
Would use this facility again.
Daniel V W. | Overall Experience- Clasificación:
- 5.0
All were very kind and walked me thru and to my storage unit. Made sure I understood everything. Very friendly and helpful. ¡Gracias!
grace y. | First Impressions- Clasificación:
- 4.0
very good!!
Ken S. | Overall Experience- Clasificación:
- 5.0
The lady I felt with was friendly and fun to talk with.
Josie C. | First Impressions- Clasificación:
- 5.0
In midst of moving and all the logistics, it was nice to have your solid helpful services available.
dirk r. | Overall Experience- Clasificación:
- 5.0
Staff helped me find people to assist in loading and unloading my U-Box and managing it while in storage.
Nancy M. | Overall Experience- Clasificación:
- 4.0
Spaces are getting a bit narrow. Very difficult to back into. But that wont stop us from returning.
Don M. | Overall Experience- Clasificación:
- 5.0
Pleasant and helpful staff,efficient at what they do.
Arthur M. | First Impressions- Clasificación:
- 5.0
If you're in Show Low, Lakeside, Pinetop or anywhere in this White Mountain area: This U-Haul Storage is where you need to be storing your belongings. Great staff , Great prices too
Richard B. | Overall Experience- Clasificación:
- 1.0
Reserved trailer and a 20x20 unit but find out it was double booked. UHaul is so unorganized changes must be made!!
TIMOTHY K. | First Impressions- Clasificación:
- 5.0
Those in charge were always polite and attentive. I can highly recommend their facility for storage, enclosed and outside.
Ernest L. | Overall Experience- Clasificación:
- 5.0
Great experience, and a very clean storage locker
TOM S. | First Impressions- Clasificación:
- 5.0
Thanks for everything
Joel P. | Overall Experience- Clasificación:
- 4.0
Gracias
Cecilia V. | Overall Experience- Clasificación:
- 5.0
Very helpful and friendly.
Mark C. | Overall Experience- Clasificación:
- 5.0
T
Adam M. | Overall Experience- Clasificación:
- 2.0
In spite of previously making a reservation for a storage unit, the process of securing the unit was extremely aggregating, and I had to repeat myself time after time to the attendant.
Robert Michael B. | First Impressions- Clasificación:
- 5.0
The two workers we had contact with were friendly and knowledgeable. We were very happy with our experience. The facility is great and easy to maneuver. I feel safe there and able to access my unit
Debra S. | First Impressions- Clasificación:
- 5.0
Quality customer service. Very personable representative. Made sure I had exactly what I needed before I made any kind of purchase. I am going to enjoy doing business with this particular site.
Steven W. | First Impressions- Clasificación:
- 5.0
Friendly and helpful staff place was neat and well organized thank you.
lorinda m. | Overall Experience- Clasificación:
- 4.0
Gracias.
david e. | Overall Experience- Clasificación:
- 5.0
Heath was patient, helpful and efficient. High quality customer service is appreciated.
apache behavioral h. | First Impressions- Clasificación:
- 5.0
Your team was a great group that launched my first reservations and checked in my final empty truck. They were relaxed and efficient and saved me $ in every area of need that I had. Well done.
dirk r. | First Impressions- Clasificación:
- 5.0
ABOVE AND BEYOND EXCELLENT, 12 inches snow on the ground, employee there CHAD was the GREATEST of help getting my 5th wheel into storage. THANK YOU, CHAD
Richard B. | First Impressions- Clasificación:
- 4.0
Everything went pretty good. Had a couple of snafus but it all worked out. I love the storage unit. Thanks for taking us on for our move to your area!!
Russell T. | First Impressions- Clasificación:
- 5.0
Storage manager Patty goes out of her way to accommodate our needs . She is the one that makes this uhaul storage run so smoothly,
stephen b. | Reservación- Clasificación:
- 5.0
Great service and great rates!
Adam M. | First Impressions- Clasificación:
- 5.0
Very helpful staff and extremely clean storage units.
David P. | Overall Experience- Clasificación:
- 4.0
N/C
JOHN W. | Overall Experience- Clasificación:
- 5.0
Best storage and moving experience I've had. The GM (owner?) was super helpful, friendly and flexible. Used the storage unit and ended up moving one way with a truck. He made it all painless!!! Gracias
stephanie c. | Overall Experience- Clasificación:
- 5.0
Very accommodating
tudi k. | Overall Experience- Clasificación:
- 1.0
The main guy there was really rude , and the gate was left open 90% of the time , not secure at all , had to clean out before i moved in my stuff, they are all around bad!!
Rick C. | Overall Experience- Clasificación:
- 5.0
Na
Johanna A. | Overall Experience- Clasificación:
- 5.0
On both ends of my move, Tucson and Pinetop, staff were very good.
Susan B. | Overall Experience- Clasificación:
- 5.0
Wish rv spots were a bit wider. I always have scratches on the side from doors swinging open and scuffing my trailer.
Bryan E. | Overall Experience- Clasificación:
- 4.0
The staff were helpful and pleasant. I have rented several times at this U-haul store and will continue to.
SARA M. | Overall Experience- Clasificación:
- 5.0
Great doing business with them
tracy m. | Overall Experience- Clasificación:
- 5.0
very, very friendly. individual knew his job and completed it successfully.
Gregory S. | Reservación- Clasificación:
- 5.0
They are very efficient and friendly
LOYD L. | Reservación- Clasificación:
- 5.0
ALWAYS AVAILABLE WHEN WE NEEDED TO GET TO OUR UNIT, AND VERY CONVENIENTLY LOCATED FOR US. WHEN WE DID NEED HELP, THE STAFF WAS COURTEOUS AND HELPFUL.
TEB C. | Overall Experience- Clasificación:
- 3.0
Just wondering if we get a partial monthly refund back since we cancelled mid month and prepay? The gentleman who canceled the locker for us told us we do not. I found this odd. Please let me know.
Jessica D. | Overall Experience- Clasificación:
- 5.0
Vary nice people and help me a lot
brad c. | Reservación- Clasificación:
- 5.0
Staff was very attentive to my needs and schedule. Facility is in great condition.
quentin j. | Overall Experience- Clasificación:
- 5.0
GREAT thank you.
paul f. | Overall Experience- Clasificación:
- 4.0
Overall a great expierence. Would easily make 5 stars except my location couldnt have my ubox delivered to my house. Instead i had to rent all the equipment from the store to move it myself.
ANDREW L. | Overall Experience- Clasificación:
- 5.0
NEED COVER STORAGE FIR RV. Sold our Fifth Wheel and will bring a 38' motor home in June to lakeside for Storage. There is only one other facility with cover storage- they are always 100% full
JOE P. | Overall Experience- Clasificación:
- 5.0
The staff is very helpful providing excellent customer service. The facility is convenient and easy to use.
david e. | Reservación- Clasificación:
- 4.0
My only major disappointment was that the store in Bend sold me a lock they said would fit our truck. We found it did not work. When we tried to return the lock in Lakeside they didn't take it back.
Mark B. | Reservación- Clasificación:
- 5.0
Manager was very friendly and helpful.
JOSEPH B. | Overall Experience- Clasificación:
- 5.0
nice new facility
kathleen W. | Overall Experience- Clasificación:
- 5.0
Hello, Renting one of your storage units was so convenient. It also saved us a lot of work and time. Thanks for your great service and staff. Best regards, Bob G.
robert g. | Overall Experience- Clasificación:
- 5.0
The Uhaul staff were helpful and courteous. I recommend this Uhaul for those needing storage or van/truck needs in the White Mountains.
david e. | Reservación- Clasificación:
- 3.0
Tall grass behind my rv... secure but unknown about lighting cuz I never went at nite
Mary H. | Overall Experience- Clasificación:
- 5.0
Called several places in Lakeside/Pinetop. This one was comparable, had a vacancy, so went with it. When we went out we found they have HUGE STORAGE area behind the building. Very pleased.
Judy J. | Overall Experience- Clasificación:
- 5.0
employees were great. facility is clean and in good condition.
Scott R. | Reservación- Clasificación:
- 5.0
This Uhaul has turned around 180 degrees since we utilized it last year. It is a very, very nice facility.
Norm C. | Overall Experience- Clasificación:
- 5.0
Everyone couldn't have been nicer.
Ellen W. | Reservación- Clasificación:
- 5.0
I was recently in between jobs and in the middle of a hardship. The Uhaul Moving and Storage in Lakeside, Az. has great staff and was willing to work with me until i could get caught. Thank-you
Walter E. | Overall Experience- Clasificación:
- 5.0
The people were very good but your pricing increased why to Mini Times that was told by the Vice President your co to me when your perching the storage units that is why I came back from texas and
E AND D APPLIANCE L. | Overall Experience- Clasificación:
- 3.0
Facility was clean. They are super slow!!
Steven J. | Overall Experience- Clasificación:
- 5.0
Kust needed 24 hours a day access because of job hours, without having to pay extra.
emily h. | Overall Experience- Clasificación:
- 5.0
One Sat eve around 11 p.m. I realized I had not paid my bill. I called to leave a message, a woman answered. She kindly took my payment. What?!!! Now that's excellent customer service!
Theresa A. | Overall Experience- Clasificación:
- 4.0
Staff were awesome, friendly and helpful. Only issue I had was that the area outside my storage unit was muddy due to rain. Need to put some gravel down.
DAVID F. | Overall Experience- Clasificación:
- 3.0
Everything was fine except all of our things in the storage building were covered in a think layer of dust. Good thing I covered the tv
Frank S. | Overall Experience- Clasificación:
- 4.0
I was treated professionally, and I will continue to do business there.
Bruce T. | Overall Experience- Clasificación:
- 2.0
Even though our truck & cube were turned in the day before, a computer error showed the truck still out. Instead of doing more investigating, they called & scared us. Computer probs on check out too.
TRACEY T. | Overall Experience- Clasificación:
- 3.0
The staff may need training on the computer system, as each person seemed to have trouble with their task. They indicated that the software keeps changing.
jim h. | Overall Experience- Clasificación:
- 4.0
The staff was always friendly and helpful and when I rented a trailer staff was very knowledgeable and made my moving easier.
Alivia A. | Overall Experience- Clasificación:
- 5.0
Very clean, climate controlled and the staff was always very friendly and helpful!
David M. | Overall Experience- Clasificación:
- 5.0
Will definitely use this location again.
jack f. | Overall Experience- Clasificación:
- 1.0
Very disappointed with the customer service. Staff was poorly trained and not helpful. Didn't honor military discount and proceeded to send me from person to person instead of taking care of issue
michelle b. | Overall Experience- Clasificación:
- 4.0
It was fine
Andrew C. | Overall Experience- Clasificación:
- 5.0
Robert and staff were exceptionally helpful in helping me while I had my items stored here. Robert is very delightful to talk with and interacts with each customer like they were family
wayne n. | Overall Experience- Clasificación:
- 4.0
.
Jeff H. | Overall Experience- Clasificación:
- 5.0
thank you for helping us again. I like how your system works.
Tari O. | Overall Experience- Clasificación:
- 3.0
I had a local mover pick up the pods at U-Haul Moving & Storage, ergo can't comment on facility/staff. Key downside: can't deliver the pods to the house, hence had to pay someone to get them.
DAVID M. | Overall Experience- Clasificación:
- 5.0
none
Vincent F. | Overall Experience- Clasificación:
- 5.0
Only one concern: On one visit the gate was open and I was concerned that someone could enter and exit without using coded access.
charles b. | Overall Experience- Clasificación:
- 5.0
Easy check-out and helpful staff.
MISCHA B. | Overall Experience- Clasificación:
- 5.0
An extremely clean facility. Much cleaner than most any fast food restaurant. Sounds odd, but the truth!
Steven P. | Overall Experience- Clasificación:
- 5.0
Would recommend. Clean, secure; indoor climate-controlled units as well as drive-up units. Helpful staff.
Kathleen M. | Overall Experience- Clasificación:
- 5.0
Helpful staff, well done
barbara t. | Overall ExperienceAdditional Services at this Location
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