Customer Reviews for U-Haul Moving & Storage of the Mile High City

4,351 comentarios

7540 York St   Denver, CO 80229
(South of 74th and York)

(303) 286-2766

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(303) 286-2766

7540 York St
Denver, CO 80229
(South of 74th and York)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

Ian H. 
Rating:
5.0

Everything was great

DIANE S. 
Rating:
1.0

Very poor customer service extremely unhappy with only this location and have constantly tried to overcharge

RAPHAEL M. 
Rating:
3.0

Many miles from my Westminster home. Was told this location was the only one with 5x8.

PETER A. 
Rating:
5.0

Customer did not leave a comment.

BRANDON J. 
Rating:
5.0

Customer did not leave a comment.

MONICA G. 
Rating:
1.0

Hidden fees, poorly maintained truck, inability to provide customer care. Run away!!

NICHOLAS H. 
Rating:
5.0

Just keep U-Hauls Trucks and Trailers on hand.

ALBERT N. 
Rating:
4.0

Customer did not leave a comment.

SUSAN T. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM C. 
Rating:
5.0

Allow them to return to a different location.

BERNARD C. 
Rating:
5.0

The guys that helped us were extremely helpful and friendly! Thanks for a job well done!!

MARIA D. 
Rating:
3.0

When I arrived at the location there was no acknowledgement that I was in the building. Plus, when the selected was given to me, there was less than a quarter tank of fuel. It showed that was only 36 miles of fuel. All rentals should be filled up.

DARCY S. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER R. 
Rating:
5.0

N/A

JOSEPH L. 
Rating:
5.0

The guys went above and beyond to help us out. Thank you

KATHRYN F. 
Rating:
1.0

Overall my experience with U-Haul was not good at all! First off I reserved my truck 3 weeks before I needed it , I received a call a day before I was going to pick up my 26 inch truck U-Haul let me know the truck was vandalized ! So U-Haul send me to other location to pick up the U-Haul for my reservation. Im on my way to pick the truck up on the day of my reservation I receive another call stating that the truck at that location did not come in in the morning ! So I was relocated again but this time was further out! The new location the manager Paul was really nice and helpful . He started to me if I don't hear from anyone from U-Haul or get $50 credit for this inconvenience to let him know within 48 hour. Then I received a other call from U-Haul representative while I'm moving things into the truck ask if I will be back to return the truck back by the schedule time I reserved it for. The representative explained to me that the truck that I had was a one-way truck and not a in city truck! There was a customer from Loveland, Co was coming down to pick up in the morning! So I explained to the representative that noone was concerned about my situation on reserving this truck and I had to go to further location to receive this truck. I m really disappointed and frustrated with U-Haul on everything that happened to me for those couple hours I had the truck! I still haven't heard back for any one from U- Haul yet!

TENESHIA M. 
Rating:
5.0

Fast and easy very helpful

JUAN A. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

The app was difficult to use. When I attempted to return, the app would not accept my photo demonstrating the trailer was clean. I had to chat on the app to resolve. Otherwise great. I would rent again.

RONALD R. 
Rating:
5.0

Easy, quick drop off

Allan D. 
Rating:
5.0

I had to go across town to find a trailer. The closet I-70 and Chambers Rd store near me all their open trailer were out for service. E. 48th And Colorado Blvd did not have a trailer, but he did search other stores and found me a trailer this location was about 15 miles from my house 7540 N York St. I was somewhat disappointed but I had to make it work.

AMBROSE S. 
Rating:
4.0

Customer did not leave a comment.

RAPHAEL M. 
Rating:
4.0

Tighten the outside drivers mirror and fix the driver side visor.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

JUDITH W. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Paul always has a friendly smile and greeting for his customers. And, his team reflects it, as well.

ed u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug L.  |  First Impressions 
Rating:
1.0

I have been renting every week with uhaul. My last rental the mileage was wrong and the fuel. I tried to show this with a picture and I guess it didnt work properly. I took a picture when I picked up the truck and I was charged for fue; and more mileage than I should have been I told Uhaul that I didnt agree and no one has contacted me will not use U haul again if they are the last rental place on earth

ROBERT Z. 
Rating:
5.0

We originally requested to pick up our truck from a closer location and were sent to this location because the other location did not have the right size truck available. We were frustrated initially due to the extra distance travelled and the per mile cost of driving the truck for our local move. However, this location was very accommodating of our scheduling changes/requests and “made it right.” They we're very friendly and efficient too. For our next move, we will likely choose this location right off the bat, even though there are still other locations closer to us.

GRANT M. 
Rating:
5.0

I appreciate the staff there I was running late and was still able to get in and out in about 10 minutes.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Brad M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HANNAH P. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
4.0

The hours to get into storage ith a remote for 24 hour access was a bit pressing on time for me. I could not afford th remote so I hd to clear out the storage in a rushed manner because of thelimited time available after work. Other then that everything was fantastic.

Edeltraud F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS T. 
Rating:
1.0

I was charged a late fee after following clerks instructions on dropping off trailer. Clerk miss informed me and withheld information which led to me being charged a late fee..

SAMMY R. 
Rating:
5.0

Everything was great. Check in and out was really easy. Truck was great.

STEPHANIE J. 
Rating:
5.0

Always a great experience renting from U-Haul. They had what I needed,, when I needed it.. I was a little late in returning,, they waited for me. Quick and easy.

DANIEL B. 
Rating:
3.0

Everything was great until we moved out. We found out the storage until must have had some leaks so some of our stuff was water damaged. It wasn’t anything of high value but kind of ruins the valve of storage when you pull your thing out of storage and they are damaged. Also the light in the storage unit did not work. Not a major deal A also but for $150 a month you would expect a dry well let place. Great place to store your stuff but just make sure you don’t need to go at night and that your stuff is not irreplaceable or too expensive.

MOHAMMED MAHMOUD H.  |  Overall Experience 
Rating:
5.0

Thank you for the great service! Katheryn Dixon

KATHERYN D. 
Rating:
3.0

Customer did not leave a comment.

JORGE M. 
Rating:
4.0

Both trucks that rented the door seals were not attached properly thus going down the road it was loud unbearable to here the radio keeping you focused on the road.

CHARLES I. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

HARRY F. 
Rating:
5.0

Customer did not leave a comment.

BRYAN H. 
Rating:
1.0

Customer did not leave a comment.

Barbara V.  |  Overall Experience 
Rating:
2.0

My entire experience with uhaul was one of the worst experiences I ever have honestly. To start off, I was supposed to receive a truck at 10 am Saturday morning to move my stuff for my brother who is unable to do it because of a bad car accident. While driving to the first location 5 mins before I showed up I was told the truck they had ready for me was taking by someone else. They rescheduled that day for a 4 pm arrival time which was around 5:30 pickup. When I drove down there to Denver to get the truck I was told they didn't even have it so I got rescheduled again. This time it was a 6:30 pick up at this location. After waiting all day time get the truck I finally got one at 6:40. When I got there I was told they would refund me 50 dollars of 150 for the problems. I was quoted a wrong quote for the gas never walked around the truck nothing and a pad lock was left on the truck. I couldn't do my move in until late that evening which lasted in to Sunday not to mention my storage unit was closed that day at 4 and not opened until Monday. Sunday I asked for a key to unlock the truck but I couldn't get one until Monday. Monday I had to reach out to them and u we down at 1:30 pm because it still wasn't handled yet just to unlock it. I finally got everything packed up by 4 :45 Monday evening and then had to move it all in. Got done moving my stuff at 10 pm when it closed. Tuesday I had to return it and go back down to finish cleaning it out and put gas in it after all the confusion. I'm the end it costed me 3 days of my time 7-800 dollars of my money the bills plus not being able to drive and work and so much patience. Im glad it's over but I will never be going through the experience again I don't think. Was really hoping for more compensation back then 50 bucks for all the hassle but it's about par for the course of how the entire situation was handled. I hope you guys have a great rest of your week and that no one has to go through what I went through for this. God bless

WESLEY L. 
Rating:
5.0

Great service on this end.

PHILIP H. 
Rating:
4.0

Customer did not leave a comment.

Jacob M. 
Rating:
2.0

Communicate delays or any changes customer should not have to second guess

KIA G. 
Rating:
3.0

Well right now its hard to comment because the streets leading up to and entrances are all tore up as they are doing construction on York, so quite difficult to enter and leave , at no fault to U-haul , I have give them props for putting up with that mess. Also on a good note,the young guy that works there, pretty sure his name is Jose M, great Guy, very friendly and helpful, always smiles and is quite respectful, definitely a keeper.

TINA W. 
Rating:
1.0

I did not make the reservation for this location but had to incur the extra mileage cost.

Nicole J. 
Rating:
5.0

Friendliest staff!! Very helpful with hook up of trailer and made rental easy. Thanks!

KRISTEN C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Customer did not leave a comment.

Logan W. 
Rating:
4.0

Customer did not leave a comment.

Whitney B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KIA G. 
Rating:
5.0

Customer did not leave a comment.

DONALD O. 
Rating:
4.0

Customer did not leave a comment.

Cherise L. 
Rating:
4.0

Customer did not leave a comment.

SANDRA L. 
Rating:
4.0

Customer did not leave a comment.

MOLLY L. 
Rating:
4.0

Customer did not leave a comment.

Tyler P. 
Rating:
5.0

Very friendly staff , quick & efficient.

Adam L. 
Rating:
1.0

Customer did not leave a comment.

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

IGNACIO D. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
3.0

Customer did not leave a comment.

ADAM W. 
Rating:
3.0

Location seemed to be a bit understaffed, and GM was on site discussing a recent company golfing event while customers were waiting to be acknowledged. He also spoke poorly of another Uhaul location that had sent a customer over to this location. Just not the best impression of a manager in my professional opinion. But the man who assisted me was great and the truck was clean.

rebekah M. 
Rating:
4.0

Very nice: no problems

PHILLIP C. 
Rating:
4.0

none

CECIL M. 
Rating:
3.0

Customer did not leave a comment.

JEREMY L. 
Rating:
5.0

Customer did not leave a comment.

Suzanne H. 
Rating:
1.0

When I picked up the truck it only 14669 miles on it and returned it with 14,714 mile on it and got charged for 100+ miles

Cruz V. 
Rating:
5.0

This isn't the closest place to me, but they always have what I need and the employees know what they are doing to get you in and out quickly.

BRANT B. 
Rating:
5.0

Paul and his guys have been excellent.

Adam C.  |  Online Move In 
Rating:
5.0

General manager that I dealt with was very friendly, fast checkout and staff greeted me when I returned a super quick rental. I made reservations at another site and customer service called me right away to let me know I would be picking up at another location. She was also displayed excellent customer service. I always choose uhaul when I need to move. You should to.

JAMES G. 
Rating:
4.0

Great staff

JASON K. 
Rating:
5.0

The young man that helped us did a wonderful job Best customer service I've seen in a long time!!

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
1.0

Bad service

RAUL A. 
Rating:
2.0

Customer did not leave a comment.

KIA G. 
Rating:
4.0

Customer did not leave a comment.

ALEX Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REGINA T. 
Rating:
5.0

Customer did not leave a comment.

terry P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
5.0

More information

Nicholas Z. 
Rating:
1.0

We were unsatisfactory electrical installation This wax advertisement https://youtu.be/zm0GJj3_n3E But they left it hanging out the trunk and argued that they don't do this

Brandon D. 
Rating:
1.0

Office personal horrendous. The manager has no customer service skills. Very rude.

Richard W.  |  Overall Experience 
Rating:
3.0

I was charged for 3 days and actually brought the equipment back in two. I rented the equipment at 4pm 9/5 and brought it back at approximately 9am on 9/7 and was charged until 6:18 am today 9/8. I think this is a fraudulent charge. This has not happened at other locations only this one.

PHILLIP B. 
Rating:
5.0

You could make renting for 2 days easier

ROBERT Z. 
Rating:
5.0

Customer did not leave a comment.

ROBIN B. 
Rating:
3.0

Upon arriving at our destination we found there was a small leak on left side of trailer upper corner. Some of our stuff got wet from the rain we encountered on the way

TAMARA H. 
Rating:
5.0

Best location to work with. They will even answer incoming calls when they can.

CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY PAUL Q. 
Rating:
5.0

Customer did not leave a comment.

Nick L. 
Rating:
4.0

Great customer service, very quick process. Was on the road in about 5 minutes.

EARL H. 
Rating:
5.0

The staff is fantastic very professional and very helpful. The facility is very nice and lots of room to move in the storage space.

James G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD O. 
Rating:
5.0

it was easy and painless, highly recommend this location the staff is very helpful.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

SHELBY M. 
Rating:
1.0

Trucks are not maintained was not Reliable for the move had to stay with the truck literally all till tow went out got it

ANDREW R. 
Rating:
5.0

Our 26 ft rental truck broke down on our way to U-Haul Moving & Storage Of The Mile High City. When we got towed there, everyone was very understanding of our situation and helped us come up with a plan that worked for us. We were able to move all of our items from the rental truck into one of their storage units with no problems. It was a very good experience after a lot of hassle with the truck breaking down.

BRIANNA F.  |  First Impressions 
Rating:
4.0

The associate who helped me wasn't very helpful and seemed like he would rather be anywhere else. Barely paid any attention to me. This location had far more equipment than any other I have been to so that was a plus and the only reason I would recommend this location.

DEREK C. 
Rating:
1.0

It was very bad for me, I used a truck for only 20 miles and they charged 131 miles, I only had it for 4 hours, it was my first time and I never use it again.

MIGUEL T. 
Rating:
5.0

So I'm driving back from Wyoming when they changed my pickup location to York St. Clear across town from my original pickup location. Not but 3 1/2 miles but it's a lot when you're in Denver traffic. Plus the street is under construction making it difficult to get into. It took awhile to get rental because the original agent because they used abbreviation MI instead of MS for Mississippi. They did that fixed with a adjustment. On the good note the trailer pulled great. Hardly knew it was back there and trailer was clean with excellent tires so had no road problems. So overall it ended up being a good trip.

KENNETH W. 
Rating:
4.0

Friendly and helpful people . Road Construction, which seems like its taken forever to progress, is a joke getting to facility.

RAYMOND C. 
Rating:
5.0

Customer did not leave a comment.

Nicole O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YAAREB A.  |  First Impressions 
Rating:
4.0

I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recently

Terri L.  |  First Impressions 
Rating:
4.0

We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.

PHyLLIS W.  |  First Impressions 
Rating:
5.0

very convenient

Teresa P.  |  First Impressions 
Rating:
5.0

The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.

Chelsea C.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba