Customer Reviews for U-Haul Moving & Storage of The Lilac City

3,267 comentarios

150 S Main St   Rochester, NH 03867
(Rt 108 & 125)

(603) 335-1050

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(603) 335-1050

150 S Main St
Rochester, NH 03867
(Rt 108 & 125)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER A. 
Rating:
5.0

Customer service was very professional very courteous and very prompt. Overall very pleasant experience

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Didn't have a reservation had the truck I needed super friendly staff . Thank you so much

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Rochester UHaul provides exceptional customer service and products. Chris, the owner, cares about his customers by providing a friendly cheerful and welcoming atmosphere. Information is clear, contacts by phone and online are super and overall, UHaul exceeds expectations as a business. Kale installed my hitch and did it in record time so I didn't have to wait long. Thank you. I'll be back and I highly recommend this particular UHaul if you need anything. Lots of packing materials and etcs to choose from. *10 stars*

sandra M. 
Rating:
5.0

I was actually very very surprised by the amazing customer service. I wasn't expecting that for a truck rental place.

Noah G. 
Rating:
5.0

Customer did not leave a comment.

Jamie G. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

KIRK G. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer service was awesome at this location! 👍🏼👍🏼👍🏼

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Fantastic above and beyond service by the two employees I worked with.

Justin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany D. 
Rating:
5.0

Customer did not leave a comment.

Rich G. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
1.0

I went to drop off a day early than my rental agreement. Was during business hours and there was no one inside to help. I had a friend follow me there to return. We waited 25 minutes still no one. I ended up using the online method of returning that took another 20 minutes.

Jenessa P. 
Rating:
5.0

Easy rental! Great customer service!

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Lee M.  |  Overall Experience 
Rating:
5.0

The manager was very accommodating and very helpful. Dealt with all issues quickly and pleasantly. Greatly appreciated her help.

Allen K. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Very friendly and efficient and helpful

Fred L. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
4.0

very good service.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Joan Ann A. 
Rating:
3.0

place was closed upon arrival. Website locked up trying to do return online so unclear as to what the correct procedure was returning after hours as the website wasn't working.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Great customer service. Thank you!

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Nothing, everything was fine. Very funny and personable employees

Lawrence S. 
Rating:
5.0

The installation of the tow hitch done very quick and was done professionally.

terry T. 
Rating:
4.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

MARY ELLEN E. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Corey L. 
Rating:
5.0

The young lady on duty was by herself and she was extremely helpful and professional, definite Class Act. I realized this weekend with the service and the price of your rentals it makes no sense of buying your own equipment. I will definitely be utilizing your services again. Thank You. Joe

Joe O. 
Rating:
5.0

Customer did not leave a comment.

Marcel F. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Patsy R. 
Rating:
4.0

Please have someone answer the phone and/or respond to messages.

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

Kylie G. 
Rating:
5.0

Customer did not leave a comment.

Katherine C. 
Rating:
4.0

Customer did not leave a comment.

Chris T. 
Rating:
3.0

move some larger trailers to other locations in area

John S. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
4.0

The U+HAUL staff did not order the correct hitch for my car, but they corrected it and installed a hitch that works well.

John D. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Angel D. 
Rating:
5.0

Customer did not leave a comment.

Michele R. 
Rating:
5.0

Very helpful staff. Quick and friendly service

John H. 
Rating:
5.0

Customer did not leave a comment.

Penny R. 
Rating:
5.0

Pick and drop off was fast and efficient. Very friendly staff

ANGELA B. 
Rating:
5.0

Make your fees more apparent and disclosed at the time of making the reservation. It looked like my total rental was going to be one amount, but I was actually charged more, and nowhere did my paperwork show what the additional charges were for. Seems a little misleading.

David N. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Extremely helpful and friendly people...awesome experience!!

Tom N. 
Rating:
4.0

Customer did not leave a comment.

DAVIDD B. 
Rating:
4.0

Customer did not leave a comment.

Rebekah N. 
Rating:
5.0

Customer did not leave a comment.

Ed J. 
Rating:
5.0

Customer did not leave a comment.

Howard L. 
Rating:
5.0

Customer did not leave a comment.

HOLLY F. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Roberta H. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
3.0

The customer service personnel didn't put a block behind the loaded trailer I came in with and when the folks were unpacking the trailer and putting my belongings into a UHaul Unit the trailer rolled back on the professional unpackers while one of them was on the trailer walking a box off of it. This happened twice. I said something to Heather, the customer service person and she said, something to the effect, of well, looks like you are almost all done now. She didn't apologize or offer out a block to us, or take any responsibility. I was quite shocked. The folks who unpacked for me were given to me by the U-Haul location. The location helped me a lot but I was shocked they didn't take any concern for the people who unpacked my trailer.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Patricia V. 
Rating:
4.0

Staff is great every time I go to the facility. Prices are fair. My one complaint is no light in the unit I rented.

Tim S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirley J. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Thanks to Chris for getting us started with the new space! It is so convenient to our new house which is very close by! We look forward to using U-Haul of Liliac City's services! Thanks very much for a very easy move in!

Anne B.  |  First Impressions 
Rating:
5.0

The people were so wonderful and helpful.

Andria M. 
Rating:
5.0

The truck I had was in rough shape. The emergency brake stuck. Made funny noises while I was driving it. Was glad I didn't have far to go and could get it done quick. Other than that customer service is outstanding.

Lorrianne W. 
Rating:
5.0

Friendly associates.

kathy F. 
Rating:
5.0

Great crew don't change anything

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Everything went very smoothly.

Lynne K. 
Rating:
5.0

Customer did not leave a comment.

Carole D. 
Rating:
5.0

Awesome place! Always very courteous and helpful! They get you on the road in a very reasonable amount of time! Easy access on main road! Thanks Pat Collins/ Victums Inc.

Patrick C. 
Rating:
5.0

I was. Very impressed. The van that was supposed get was in a high speed chase. I had thought I was going to be out of luck. But some how you found me a van to replace the one in the chase. Very greatful and was able to do my move. Thank you. Howard

Howard D. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Binod G. 
Rating:
3.0

Firstly, the truck that I reserved was not the truck I received. The truck has awful breaks and is not safe to drive on the highway. And the alignment is off. Uhaul experience was awful and made my moving so much harder. I also purchased queen mattress bags and was charged for king. All in all I will NEVER use uhaul again and will make sure my family and friends do not as well.

Darnelle B. 
Rating:
5.0

Excellent customer service

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Tracey C. 
Rating:
5.0

Customer did not leave a comment.

Darrell F. 
Rating:
2.0

Almost $75 was taken out of my account for the rental. Way more than the around 45 on my receipt. Did not get the truck until 10 that evening. Was on hold for over 3 hours! Kept getting told hold a moment. Very bad experience this time. Nothing was set up, my card info was missing, no truck assigned per worker response, had to do app process all over again!. Hopefully this doesn't happen again and any and all money that is owed be returned to my account.

Myla R. 
Rating:
5.0

Not much. I honestly believe U-haul is one of the last remaining gems of what used to be great American service organizations. You provide a valuable and reliable service for do-it-yourselfers at a reasonable price. I wish U-haul staff would put on a clinic for other modern so-called "service" companies....they could learn a lot from you.

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

shirley T. 
Rating:
5.0

Everything went fine, without a hitch,

Johm M. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
4.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

Michelle V. 
Rating:
5.0

Customer did not leave a comment.

Omer K. 
Rating:
5.0

Customer did not leave a comment.

LOU E. 
Rating:
3.0

n/a drop off was after hours. Does not pertain to this location but to Uhaul as a company. I was called friday evening saying i missed my drop off at 1600. per my original contract i paid for 4 days thurs-sunday. I was informed that the truck i had already paid for was scheduled for another person for pickup on sat morning at 0800. I was less than impressed with the lack in communication pertaining this issue. After speaking with the manager at the rochester, nh location it was able to be cleared up. Not impressed with Uhaul as a whole but the personnel I had contact with at the dover, nh and rochester, nh location were a big help.

GREGORY W. 
Rating:
4.0

Take out dolly and blankets just in my way also is their a business rate if used once or twice a month expensive when you go 200 miles round trip

Bob P. 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark E.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly Excellent customer service

Mark E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy D.  |  Overall Experience 
Rating:
5.0

Needed to get a truck for a move n decided on a storage .worked out good thank you

ann t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina W.  |  Overall Experience 
Rating:
1.0

You can have a clean well lit facility and still have a bad staff! I was with you for about three years and two years ago I was yelled at because I was in a car accident and lost my pass key and ask for another one. Your staff in one word, sucks! Never in my life have endured such poor customer service.

Timothy W.  |  Overall Experience 
Rating:
5.0

The store manager, Mr. Varney, and all of his staff were excellent to work with. Very helpful and knowledgeable, and accessible if someone needed help. I would highly recommend this location and it's staff.

Jere S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jere S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Super friendly customer service.

Ronald g.  |  First Impressions 
Rating:
5.0

It's been a rough few months and wished had been circumstances at this time. Thank you Jack Moschetto

John M.  |  Overall Experience 
Rating:
3.0

And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on time

Melissa P.  |  First Impressions 
Rating:
5.0

I have been dealing with Brit and she has been absolutely amazing to deal with very helpful very friendly just a over all great person to deal with

Roger P.  |  Overall Experience 
Rating:
3.0

The back the truck into the storage area and you can’t get into your storage unit in the evening that’s my only complaint so when we get things in and out of there we have to walk all the way around all the trucks to get into our unit

Jerry D.  |  Overall Experience 
Rating:
5.0

Chris was awesome. Always helpful and friendly. Clean facility. Parking for customers is not convenient. Customer entrance could be improved as there is a lot of "clutter" near and around the door. Overall satisfied with my experience. Move out effective 4/10 left me with an accurate balance of $0.00.

kristin b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
4.0

Most interactions were good and helpful. Busy facility.

Julie B.  |  Overall Experience 
Rating:
4.0

None.

Gary D.  |  Overall Experience 
Rating:
1.0

Me stuff was stolen not helpful at all I will never use Uhaul again

tammy b.  |  Overall Experience 
Rating:
5.0

The manager and employees at this u-haul were always friendly and helpful!

BRIANA S.  |  Overall Experience 
Rating:
5.0

Everyone was always friendly and helpful anytime we had to go in to the store.

INGA G.  |  Overall Experience 
Rating:
5.0

Was a great experience. Just as with renting vehicles here the staff done a great job taking care of me. Property was very well maintained and key card access was a plus.

Daniel G.  |  Overall Experience 
Rating:
4.0

none

sandra l.  |  Overall Experience 
Rating:
1.0

You did not have the truck I ordered in stock and they U-boxes were not ready for us at the time promised, even though I called to confirm the day before. Very understaffed as well.

ERINN l.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

  • History

    We have an adaptive reuse program to better the environment!

Volver
arriba