Customer Reviews for U-Haul Moving & Storage of The Lilac City

3,004 comentarios

150 S Main St   Rochester, NH 03867
(Rt 108 & 125)

(603) 335-1050

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(603) 335-1050

150 S Main St
Rochester, NH 03867
(Rt 108 & 125)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The men were very polite,,courteous,and professional in helping me....Thank You guys

DALE W. 
Clasificación:
5.0

nothing

DONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

We were very happy with the service. Reserving on line went very well. Thank you .

DENNIS S. 
Clasificación:
2.0

Service was terrible, app was terrible

James S. 
Clasificación:
4.0

Both interactions we have had with rochester has been professional and friendly.

Shain W. 
Clasificación:
5.0

Excellent service.

BRIAN L. 
Clasificación:
5.0

Super professional and helpful. Chris and Team are amazing.

RAYMOND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jereme P. 
Clasificación:
5.0

The store manager, Mr. Varney, and all of his staff were excellent to work with. Very helpful and knowledgeable, and accessible if someone needed help. I would highly recommend this location and it's staff.

Jere S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN A. 
Clasificación:
5.0

Customer service was great. Easy pickup and return. My only negative comment was that whoever had the trailer before me didn't clean it. The uhaul rep swept it out and blew air on it so it was good after all. Thanks uhaul!

VINCENT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

Such a pleasure to deal with an establishment where the employees are friendly and genuinely helpful. I have limited experience with other u-haul stores but this one sets the standard for others.

PAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS R. 
Clasificación:
5.0

Very friendly highly recommend this location.

THOMAS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
5.0

Chris was a great guy.

DONALD J. 
Clasificación:
3.0

I had no issues

BARRY E. 
Clasificación:
4.0

Need more staff.

Denis C. 
Clasificación:
5.0

just keep up the GREAT WORK!!!

Dennis P. 
Clasificación:
2.0

Paid $10 for an appliance dolly, and it was not included in the U-Haul when I opened the back of the truck. $10 wasted, would not recommend this U-Haul.

Donnelly H. 
Clasificación:
3.0

There is very little parking for customers.

JOHN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY D. 
Clasificación:
4.0

Staff was very nice and helpful both when picking up and dropping off, made for a lot less stressful move. truck had definitely seen some heavy use but was clean. if I could I would give 5 stars for staff and 3 stars for the condition of the truck.

ERIC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R.  |  First Impressions 
Clasificación:
5.0

Lady there was fantastic! Extremely helpful. Had us on our way very quickly in spite of a blown fuse. She showed us where to find it and fixed it. Amazing staff. Cannot praise her enough! Jim

JAMES G. 
Clasificación:
5.0

I only have one complaint. We swept out the truck and were charged a $10 cleaning fee. When we picked up the truck the roll out ramp was covered in dry mud. We swept it off the best we could when we returned it. Other then that it was a great experience.

Jeff P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
5.0

Steve was very knowledgeable and assisted me the exact rental required for my need. Steve's assistance provided me one of the best and smoothest experiences at a UHaul that I've ever had! Highly recommend.

RONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNDA M. 
Clasificación:
4.0

Check in was great drop off could have been better as there was a police officer there taking a report and we had to wait around for him to finish to check out but other wise it was a great experience

CHRISTOPHER D. 
Clasificación:
5.0

Chris the manager was attentive, helpful, and efficient. And friendly. A+

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

Great customer service at this location. Thank you

William D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRZYSZTOF K. 
Clasificación:
3.0

Somehow let customers know that you don't accept cash only credit cards. Corporate told me this morning that many of the locations have to update corporate of their changes. To date mist of new stores are out of date.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

Was easy from the reservation to the drop time

JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRZYSZTOF K. 
Clasificación:
2.0

Truck smelled like trash and I asked for a dolly that I did not receive and was charged for 2 of them even after asking the worker to remove them since I didn't even get any! Then sat on hold for 34 minutes to get my money back but the customer service guy who refunded me was great!

MELISSA R. 
Clasificación:
3.0

I was quoted 89 cents a mile but charge 1.09 a mile

STUART O. 
Clasificación:
2.0

The trailer left turn signal intermittently did not work. There had initially been a problem with my truck wiring which was fixed prior to leaving with the trailer. However, when I returned to pick up the trailer, the turn signal was still an issue. The young guy working there went to test my vehicle wiring again and, with very unsteady hands, crossed connections and blew the fuse on my trailer running lights circuit. They had no fuses on hand, so I had to go buy some. No compensation was even offered.

BARRY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Craig P. 
Clasificación:
4.0

Keep doing what you are doing...

MICHAEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEOFFREY F. 
Clasificación:
5.0

You did a great job!!!

JAMES N. 
Clasificación:
3.0

Rented a 5x8 trailer and it had a bad wheel barring. The tire almost fell off on the highway. I was 175 miles from home and was stuck. After 2.5 to 3 hours of waiting on hold and working with roadside assistance, I got another trailer to continue my trip. It could have been worse, but it was not the way I wanted to start my trip out with.

TOBEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
5.0

Awesome truck nice ride ...

DONNA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTIAN D. 
Clasificación:
5.0

This location is too far from my home town for me to recommend it to any of my friends.

PAUL C. 
Clasificación:
5.0

Very good customer service, great staff. Store is clean and we'll organized. A very good experience.

CLAYTON L F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER H. 
Clasificación:
5.0

Everything went great. No issues, picked up and returned on time. Have never had any problems with this location.

Michael D. 
Clasificación:
4.0

Pre checkin worked wonderfully and I had my vehicle when I needed it

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW I. 
Clasificación:
3.0

El cliente no dejó un comentario.

JONATHAN M N. 
Clasificación:
5.0

Very easy to deal with location and staff.

Jere S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia S.  |  First Impressions 
Clasificación:
5.0

Your check out process after hours returning a truck …is questionable. We did not receive any email stating our return until this rate review!! Where we rented before was nothing like this!!

DEBRA A. 
Clasificación:
2.0

I understand many places are facing staffing issues. I waited over 30 minutes to pick up a truck that I had already done the online check in prior. There were 6 other customers also waiting between inside and out. I was also told I only had 30 miles when I picked up in Rochester yet when I booked earlier I was told I would have unlimited miles. I feel it is poor customer service to tell me one thing then change it and put me in a position where I really don't have a choice as I needed to move that day. That is why I booked with your service, I was given a price with the unlimited miles then it was changed on the day of pick up.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jere S.  |  First Impressions 
Clasificación:
5.0

Staff here are excellent. Understanding and helpful.

Jere S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCESCA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN B. 
Clasificación:
5.0

Agent was kind, and helpful.

MICHELLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
5.0

It was rainy, the wipers were AWFUL! I couldn't see anything!!! The drivers door didn't close all the way,

Karyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

The entire experience was very pleasant, as usual. From beginning the reservation online to being greeted by the friendly manager at my pick up time to drop off. Don't change a thing!

Donald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE MARIE S. 
Clasificación:
4.0

Wipers were shot. Only steaks when it rained. Many strange jerks and noises from engine and tranny. Ran really rough. No power even when not under load. This truck needs serious maintenance or retirement.

ROBERT B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karl G. 
Clasificación:
5.0

The people there nwere excellent and very friendly

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESTINY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
2.0

Sorry, just think it's poorly staffed or managed every single time I'm forced to use Rochester N.H. location instead of either outlets in Dover. Even the trucks are older and less 'reliable feeling'.Too bad bcuz it's a lot closer to me than Dover but invariably seem to get routed there by your Centralized order request phone number.

GORDON L. 
Clasificación:
5.0

Super friendly customer service.

Ronald g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

staff and management always pleasant to deal with and we rent a truck several times a year!

PATRICK C. 
Clasificación:
4.0

Truck not ready. Give a better deal when equipment isn't ready. Had reservation almost week in advance.

JOSEPH V. 
Clasificación:
5.0

The person who took my rental back was very helpful. Gracias.

KENNETH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

A little pricey for 2 hours but did the job

GERALDINE C. 
Clasificación:
3.0

And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on time

Melissa P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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