Customer Reviews for U-Haul Moving & Storage of The Lilac City

2,978 reviews

150 S Main St   Rochester, NH 03867
(Rt 108 & 125)

(603) 335-1050

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(603) 335-1050

150 S Main St
Rochester, NH 03867
(Rt 108 & 125)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CINDY D. 
Rating:
4.0

Staff was very nice and helpful both when picking up and dropping off, made for a lot less stressful move. truck had definitely seen some heavy use but was clean. if I could I would give 5 stars for staff and 3 stars for the condition of the truck.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  First Impressions 
Rating:
5.0

Lady there was fantastic! Extremely helpful. Had us on our way very quickly in spite of a blown fuse. She showed us where to find it and fixed it. Amazing staff. Cannot praise her enough! Jim

JAMES G. 
Rating:
5.0

I only have one complaint. We swept out the truck and were charged a $10 cleaning fee. When we picked up the truck the roll out ramp was covered in dry mud. We swept it off the best we could when we returned it. Other then that it was a great experience.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH N. 
Rating:
5.0

Customer did not leave a comment.

TAYT D. 
Rating:
4.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Steve was very knowledgeable and assisted me the exact rental required for my need. Steve's assistance provided me one of the best and smoothest experiences at a UHaul that I've ever had! Highly recommend.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

LYNDA M. 
Rating:
4.0

Check in was great drop off could have been better as there was a police officer there taking a report and we had to wait around for him to finish to check out but other wise it was a great experience

CHRISTOPHER D. 
Rating:
5.0

Chris the manager was attentive, helpful, and efficient. And friendly. A+

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Great customer service at this location. Thank you

William D. 
Rating:
4.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

KRZYSZTOF K. 
Rating:
3.0

Somehow let customers know that you don't accept cash only credit cards. Corporate told me this morning that many of the locations have to update corporate of their changes. To date mist of new stores are out of date.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Was easy from the reservation to the drop time

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

KRZYSZTOF K. 
Rating:
2.0

Truck smelled like trash and I asked for a dolly that I did not receive and was charged for 2 of them even after asking the worker to remove them since I didn't even get any! Then sat on hold for 34 minutes to get my money back but the customer service guy who refunded me was great!

MELISSA R. 
Rating:
3.0

I was quoted 89 cents a mile but charge 1.09 a mile

STUART O. 
Rating:
2.0

The trailer left turn signal intermittently did not work. There had initially been a problem with my truck wiring which was fixed prior to leaving with the trailer. However, when I returned to pick up the trailer, the turn signal was still an issue. The young guy working there went to test my vehicle wiring again and, with very unsteady hands, crossed connections and blew the fuse on my trailer running lights circuit. They had no fuses on hand, so I had to go buy some. No compensation was even offered.

BARRY E. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

TODD C. 
Rating:
3.0

Customer did not leave a comment.

Craig P. 
Rating:
4.0

Keep doing what you are doing...

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

GEOFFREY F. 
Rating:
5.0

You did a great job!!!

JAMES N. 
Rating:
3.0

Rented a 5x8 trailer and it had a bad wheel barring. The tire almost fell off on the highway. I was 175 miles from home and was stuck. After 2.5 to 3 hours of waiting on hold and working with roadside assistance, I got another trailer to continue my trip. It could have been worse, but it was not the way I wanted to start my trip out with.

TOBEY H. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

MICHELE M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Awesome truck nice ride ...

DONNA C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN D. 
Rating:
5.0

This location is too far from my home town for me to recommend it to any of my friends.

PAUL C. 
Rating:
5.0

Very good customer service, great staff. Store is clean and we'll organized. A very good experience.

CLAYTON L F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER H. 
Rating:
5.0

Everything went great. No issues, picked up and returned on time. Have never had any problems with this location.

Michael D. 
Rating:
4.0

Pre checkin worked wonderfully and I had my vehicle when I needed it

George D. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW I. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN M N. 
Rating:
5.0

Very easy to deal with location and staff.

Jere S. 
Rating:
5.0

Customer did not leave a comment.

Steven P.  |  First Impressions 
Rating:
5.0

Your check out process after hours returning a truck …is questionable. We did not receive any email stating our return until this rate review!! Where we rented before was nothing like this!!

DEBRA A. 
Rating:
2.0

I understand many places are facing staffing issues. I waited over 30 minutes to pick up a truck that I had already done the online check in prior. There were 6 other customers also waiting between inside and out. I was also told I only had 30 miles when I picked up in Rochester yet when I booked earlier I was told I would have unlimited miles. I feel it is poor customer service to tell me one thing then change it and put me in a position where I really don't have a choice as I needed to move that day. That is why I booked with your service, I was given a price with the unlimited miles then it was changed on the day of pick up.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Jere S.  |  First Impressions 
Rating:
5.0

Staff here are excellent. Understanding and helpful.

Jere S. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

FRANCESCA H. 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
5.0

Agent was kind, and helpful.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

It was rainy, the wipers were AWFUL! I couldn't see anything!!! The drivers door didn't close all the way,

Karyn H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

The entire experience was very pleasant, as usual. From beginning the reservation online to being greeted by the friendly manager at my pick up time to drop off. Don't change a thing!

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

ANNE MARIE S. 
Rating:
4.0

Wipers were shot. Only steaks when it rained. Many strange jerks and noises from engine and tranny. Ran really rough. No power even when not under load. This truck needs serious maintenance or retirement.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Karl G. 
Rating:
5.0

The people there nwere excellent and very friendly

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DESTINY L. 
Rating:
5.0

Customer did not leave a comment.

karen D. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
2.0

Sorry, just think it's poorly staffed or managed every single time I'm forced to use Rochester N.H. location instead of either outlets in Dover. Even the trucks are older and less 'reliable feeling'.Too bad bcuz it's a lot closer to me than Dover but invariably seem to get routed there by your Centralized order request phone number.

GORDON L. 
Rating:
5.0

Super friendly customer service.

Ronald g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

staff and management always pleasant to deal with and we rent a truck several times a year!

PATRICK C. 
Rating:
4.0

Truck not ready. Give a better deal when equipment isn't ready. Had reservation almost week in advance.

JOSEPH V. 
Rating:
5.0

The person who took my rental back was very helpful. Thank you.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

A little pricey for 2 hours but did the job

GERALDINE C. 
Rating:
5.0

It's been a rough few months and wished had been circumstances at this time. Thank you Jack Moschetto

John M.  |  Overall Experience 
Rating:
5.0

Nothing!!

ANN B. 
Rating:
2.0

Help the customers. Store was busy, trailor lights had issue. Issue was not really looked into. Had to ask for someone to check my hitch connector. Had to ask for someone on what might be wrong. Fuse issue? Trailor attached? Dude went inside to help others waiting instead of advising what the problem could have been. Looked up issue on phone, Fuse issue it says, had to go to auto zone to get fuses but guess what? Yrailor was still hitched to car without lights. Had to manually unhitch trailor without guidance, dude didn't come back after 15 min outside waiting. Left got Fuse and put back in. Attached trailor by myself. Lights still don't work. Moved to second trailor next to it. All lights work. It isn't like I'll get my Fuse money back. I wasted a good hour at u haul because someone left me when helping me. I'll do my business in dover mocking forward. Dover at least helps the customer, and tries to fix issues, it seems.

JOSEPH M. 
Rating:
5.0

I think everything went great, the check in process went well and was very fast, less then 5 minutes total at the counter. The truck probably had the highest mileage of any truck i rented before but really ran well and much better then most trucks . When I returned it Heather was a pleasure in taking care of it :) Thanks!

RAYMOND N. 
Rating:
5.0

Everything was great.

WAYNE P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

MARK E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

DEAN T. 
Rating:
3.0

And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on time

Melissa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Terrific assistance with trailer and light connections.

KENNETH E N. 
Rating:
3.0

It was a lot of money for the amount of time and miles driven! Staff was nice though and truck was clean

Jessica R. 
Rating:
4.0

Not make them drive 40 minutes to pick up their vehicle when they reserved it on Exeter. Nothing against the Rochester folks, it was your central scheduling. When I asked if they were going to honor my original pick up location by moving a vehicle to Exeter, the wan who called me actually laughed at me - not cool.

STEVEN J K. 
Rating:
4.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

Smooth operation

Charles C. 
Rating:
4.0

If they are moving out of state, be clearer about drop off centers. The drop off center I was given was incorrect, there are only 2 equipment drop off/rental centers near me, but 6 U-Haul STORAGE only facilities in this area... I spent over an hour calling every uhaul location in my area. Other than that, was a good experience.

DONALD P. 
Rating:
5.0

Everything went very well. I truly enjoyed my experience with them.

WAYNE P. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Great staff, quick service

KELLIE L. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

JUDY E. 
Rating:
5.0

The truck that I reserved was not there as the previous renter extended. The staff was incredibly polite and helpful figuring out an alternative. I had a reservation for a 20' truck in Alfred, ME the day before that was cancelled by your company. The representative from the Alfred store was incredibly rude on the phone when he informed me of the cancellation. He also offered no help finding an alternative and raised good voice to me before slamming the phone down.

BRIAN ARTHUR D. 
Rating:
4.0

Customer did not leave a comment.

SUSAN D. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
No reviews have been submitted for this location.

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