Customer Reviews for U-Haul Moving & Storage of The Lilac City

3,110 comentarios

150 S Main St   Rochester, NH 03867
(Rt 108 & 125)

(603) 335-1050

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(603) 335-1050

150 S Main St
Rochester, NH 03867
(Rt 108 & 125)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

As busy as they were, they were able 2 direct me where to go to drop the truck off. Great staff great people

Jereme P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene B. 
Clasificación:
4.0

No comment. Very good service.

Ed F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa L. 
Clasificación:
5.0

My original reservation was for Keene NH, close to my home. I had actually stopped at the Keene location earlier in the week to confirms the reservation, all was good. I received a call later in the week letting my know that the car carrier was removed from my reservation as it was no longer available in the Keene location. Ridiculous? I thought the same. I asked my options, there was a car carrier in Rochester NH, 2.5 hours away. Having no other option, I traveled to Rochester and picked up both truck an trailer as I NEEDED both in order to move as planned. NOT A HAPPY CUSTOMER. Thankfully the folks at the Rochester store were fantastic an took care of my needs. I would NOT go to the KEENE store again. Really? I was at the store days before to confirm my reservation only to receive a call that my order was not available, I want a refund for my aggravation, time and travel. extra day was added, big deal, I had to travel 2.5 hours myself to fulfill my order. extra miles were added, big deal, with gas prices the highest they've been in decades, big deal, was towing my SUV from Rochester to home!!!

David M. 
Clasificación:
2.0

I went in to reserve a truck for a move. I was quoted an amount of $97(or there abouts) plus 30 free miles and 89 cents a mile after that. When I picked up the truck, the checkout person repeated this to me. When I dropped the truck off, they charged me 89 cents for all the miles I drove. The attendant told me we don't do that. Foolish me I trusted what they told me. If I use U haul in the future I will have to get it in writing. Can't trust your attendants apparently.

John M. 
Clasificación:
5.0

Helpful and knowledgeable staff.

Chris P. 
Clasificación:
5.0

Where to park my own car was not clearly marked. A better signage when I pull in is my only recommendation as I had to find someone and ask. LOVED the online check in/ check out process

Anne U. 
Clasificación:
5.0

Not much of anything. The trailer I rented was ready when I arrived. An employee came over to make sure all hook ups were done properly and safely . I've used them several times in the past and will continue no doubt.

Timothy W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Walter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly W. 
Clasificación:
5.0

Nothing, the manager was excellent

Gage M. 
Clasificación:
5.0

The employee helping that helped me when I picked up the van at the time was very helpful, fast, and good at his job !

Zachary Z. 
Clasificación:
4.0

I tried to use the mobile check-in and it didn't work. When I went inside they said that it would never go through and that it was good I came inside. There was no one at drop off to check in my truck return, despite signs saying to not leave until someone has helped you. Other than that, truck was ready to go and clean.

Tristan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon N. 
Clasificación:
5.0

The staff were extremely helpful!

RHONDA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

Top notch crew at this location. A pleasure doing business with other professionals.

stanley O. 
Clasificación:
4.0

The staff was very helpful this time at the Rochester location.

Dean M. 
Clasificación:
5.0

Kind and pleasant staff. Quick service.

Victoria F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha F. 
Clasificación:
5.0

Excellent experience

Paul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen A. 
Clasificación:
3.0

Person taking our reservation needs to pay more attention to details as we requested a certain day for pickup and she put in the drop off date instead. Did not notice until got email after we were almost home. Caused a little panic attack

Cheral W. 
Clasificación:
5.0

You're doing great!

Steve B. 
Clasificación:
4.0

El cliente no dejó un comentario.

judy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN H. 
Clasificación:
5.0

Top notch staff. Very pleasant and did not have to wait. They met me outside and checked the truck and trailer in less than 5 minutes.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
3.0

I was told the gas was full. Never having driven a UHaul van I did not know where the gas gage position showed a full tank. I learned when I filled it that it was down about 1/8 tank.

Rickey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt K. 
Clasificación:
5.0

Everything was great.

James P. 
Clasificación:
5.0

Experience was very good 👍

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JamieMarie F. 
Clasificación:
5.0

Chris is always happy to assist every time we come in. Fast friendly service with him and all his staff! 🤩🤩🤩🤩🤩

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bessie B. 
Clasificación:
5.0

Nothing at this time.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bettemae L. 
Clasificación:
5.0

Save my rental info so it does not need to be rekeyed into your system.

Michael G. 
Clasificación:
1.0

You guys took money from my account that you shouldn't of and charged me for gas when I had gas in it replaced and even the employee verified that! I'll never rent from you again because of the bullshit you guys have put me through now! My account was overdrafted because of mistakes on your end and I am disputing everything! Also have spoke with multiple people that had the same stuff happen NEVER will I use Uhaul again and I have nothing good to say about your company!

Susan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

caitlin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E. 
Clasificación:
5.0

Very helpful and friendly Excellent customer service

Mark E.  |  First Impressions 
Clasificación:
5.0

ND

Nathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg J. 
Clasificación:
5.0

Steve the head guy and perhaps franchise owner was GREAT

richard K. 
Clasificación:
3.0

Location/timing was Too busy and I had to wait for a while to get my equipment hitched to my car.

Nidhinraj John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
4.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

Excellent customer service, easy rental of a trailer, thank you !

Andreas N. 
Clasificación:
5.0

Everybody was excellent I love U-Haul I will always use U-Haul thank you so much for your Rochester location those guys in Gause awesome thank you thank you thank you

WILLIAM A. 
Clasificación:
5.0

I met two special employees, Steve and Heather, a husband and wife who went above and beyond to assist me in securing the best vehicle to choose for my need. I was very satisfied with my experience and vehicle used on this occasion.

MATTIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

francis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon C. 
Clasificación:
4.0

Late check in was a hassle.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn G. 
Clasificación:
5.0

The door latch was broken and really hard to lock and the wire pully on the door was broke which made it really difficult to open and close. When I returned it I made sure to show the women working. This caused lots of delays in my move as I had to have help to open close and lock it. It was a pain.

JESSICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hailey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK W. 
Clasificación:
4.0

Great service and enjoyable attendants

David B. 
Clasificación:
4.0

Keep the homeless people's from sleeping in the back of the trucks

RANDI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy D.  |  Overall Experience 
Clasificación:
5.0

10' truck was clean and in decent shape. There was a seal problem with driver side door and wipers should be changed. Other than that the truck got the job done for a very reasonable price. Staff at store were very professional and took care of my needs. Overall, very satisfied

Randy G. 
Clasificación:
5.0

Needed to get a truck for a move n decided on a storage .worked out good thank you

ann t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCIA H. 
Clasificación:
5.0

Heather was awesome. She was friendly, knowledgeable and informative. We would do business again with this location based on our experience with her.

JAMES F. 
Clasificación:
3.0

When I came to pick up the trailer I found out that the locking mechanism was broken and I was not able to put a padlock on it. No one bothered to check for condition of the trailer. The person was helpful but the problem still remained.

ANDRZEJ K. 
Clasificación:
3.0

El cliente no dejó un comentario.

REBECCA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SCOTT F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWN P. 
Clasificación:
5.0

The Fort Pierce Florida and Rochester New Hampshire teams are Exceptional! Entire process was seamless and exceptional! ¡Gracias!

Jerry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WENDY R. 
Clasificación:
5.0

All I had to do was return the truck sweep and fold up the pads. Very easy.

Richard O. 
Clasificación:
5.0

It could not have been better. Quick and easy picking up and returning the trailer.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
1.0

You can have a clean well lit facility and still have a bad staff! I was with you for about three years and two years ago I was yelled at because I was in a car accident and lost my pass key and ask for another one. Your staff in one word, sucks! Never in my life have endured such poor customer service.

Timothy W.  |  Overall Experience 
Clasificación:
5.0

Chris has always been wicked helpful with any questions and any special requests.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT W. 
Clasificación:
5.0

I really don't know how you could improve it is very curtious and professional service and very polite and friends employees that work at the 150 s.main st U-Haul Rochester New Hampshire there's nothing you can really change in my opinion because it's very courteous and professional service and polite and friendly employee service I rate this Rochester location five stars

Chris C. 
Clasificación:
5.0

We delivered after hours. I was unable to self-check in so I called the next day and check in was completed by staff. MY MANY THANKS

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA M. 
Clasificación:
5.0

The men were very polite,,courteous,and professional in helping me....Thank You guys

DALE W. 
Clasificación:
5.0

nothing

DONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

The store manager, Mr. Varney, and all of his staff were excellent to work with. Very helpful and knowledgeable, and accessible if someone needed help. I would highly recommend this location and it's staff.

Jere S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jere S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
5.0

Super friendly customer service.

Ronald g.  |  First Impressions 
Clasificación:
5.0

It's been a rough few months and wished had been circumstances at this time. Thank you Jack Moschetto

John M.  |  Overall Experience 
Clasificación:
3.0

And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on time

Melissa P.  |  First Impressions 
Clasificación:
5.0

I have been dealing with Brit and she has been absolutely amazing to deal with very helpful very friendly just a over all great person to deal with

Roger P.  |  Overall Experience 
Clasificación:
3.0

The back the truck into the storage area and you can’t get into your storage unit in the evening that’s my only complaint so when we get things in and out of there we have to walk all the way around all the trucks to get into our unit

Jerry D.  |  Overall Experience 
Clasificación:
5.0

Chris was awesome. Always helpful and friendly. Clean facility. Parking for customers is not convenient. Customer entrance could be improved as there is a lot of "clutter" near and around the door. Overall satisfied with my experience. Move out effective 4/10 left me with an accurate balance of $0.00.

kristin b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
4.0

Most interactions were good and helpful. Busy facility.

Julie B.  |  Overall Experience 
Clasificación:
4.0

None.

Gary D.  |  Overall Experience 
Clasificación:
1.0

Me stuff was stolen not helpful at all I will never use Uhaul again

tammy b.  |  Overall Experience 
Clasificación:
5.0

The manager and employees at this u-haul were always friendly and helpful!

BRIANA S.  |  Overall Experience 
Clasificación:
5.0

Everyone was always friendly and helpful anytime we had to go in to the store.

INGA G.  |  Overall Experience 
Clasificación:
5.0

Was a great experience. Just as with renting vehicles here the staff done a great job taking care of me. Property was very well maintained and key card access was a plus.

Daniel G.  |  Overall Experience 
Clasificación:
4.0

none

sandra l.  |  Overall Experience 
Clasificación:
1.0

You did not have the truck I ordered in stock and they U-boxes were not ready for us at the time promised, even though I called to confirm the day before. Very understaffed as well.

ERINN l.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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    Trucks for Sale

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  • Building Icon
    History

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