El cliente no dejó un comentario.David H.
Customer Reviews for U-Haul Moving & Storage of The Lilac City
Rochester, NH 03867
(Rt 108 & 125)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Stephanie C. | Overall Experience
Scott is a phenomenal manager. Every time I go there to rent a truck or even just ask a question, he is friendly and accommodating. I definitely recommend this location!Todd D.
El cliente no dejó un comentario.Leroy C.
El cliente no dejó un comentario.david T.
Have a working computer and backup planMike S.
Everything was great don't have to change anythingEDWARD F.
El cliente no dejó un comentario.Pamela B.
El cliente no dejó un comentario.Lee M.
El cliente no dejó un comentario.Gary W.
El cliente no dejó un comentario.Matt U.
Good experience. Was able to return my trailer outside of business hours which made the process easier.Scott H.
El cliente no dejó un comentario.Richard T.
Fast and easy pickup and return.Ronald M.
For the last 40 miles of my trip it was raining fairly hard and the truck ended up leaking inside the cab, dripping down the seat belt and covering me. By the time I got to my destination, I was soaked. I did take pictures and let the employee at the drop off location know and he said he was going to file an issue on my behalf, to hopefully get some sort of refund. I have yet to hear anything on this though. I have rented several trucks over the past few years but this was by far the worst experience!Aaron W.
Ann found the equipment for us. I was not left hanging after disappointing news that the original pickup location was not doable. She is a valuable asset.Michael T.
The ramp was difficult getting all the way out as well as lifting it into place. The lock to lock the truck door didn't close and was unable to secure the door locked. These things should be addressed and fixed.Susan C.
El cliente no dejó un comentario.Anousack S.
Nothing! Everything was perfect as usual!Philip L.
El cliente no dejó un comentario.dan M.
Customer service was great.Laura L.
These guys are great, I've rented here exclusively for years...greatservice, great people to work with...TOM P.
complained about being return to this location.William B.
Great work. Friendly / professional employees.James C.
El cliente no dejó un comentario.Jose R.
Two days late, but was not a problem, at all!
The employee I worked with was incredible friendly and very helpfulRyan K.
politely , suggest a visible drop off key box amazing turn aroundal T.
El cliente no dejó un comentario.Brian V.
We had the pleasure of having Steve help us from the beginning. He was very professional as well as providing the experience like I was with a friend. He helped me figure out what pieces of equipment we needed for our move and gave us a great rate! I was overly thrilled with my experience and we will be return customers in the future. Thank you for a great experience!Ethan H.
Vehicle looked fine except for crack in the windshield. When turning left about thirty miles from pick up the inner plastic bumper would rub against he tire. After loading the vehicles stalled numerous times at stop signs. The personnel I dealt with were helpful and friendly.Ricky D.
El cliente no dejó un comentario.Deborah E.
El cliente no dejó un comentario.matthew W.
Everything went smoothly! Thank you U-Haul'Leslie R.
El cliente no dejó un comentario.Matthew S.
This in no way reflects the Rochester Uhaul, just Uhaul in general. My move was a mess!! So in Seattle they gave us a box with the door practically falling off and said it was ok, then upon returning they made my moving help team repack the whole thing into another container. They didn't pay them for this even though the guy on the phone assured me they would. Then the new number of my new box wasn't associated correctly with my Uhaul order, so it took awhile for everyone to find my box. Luckily it was in the right state. I talked to 5 different people who all told me different locations, like what is going on?? The people at the Manchester office told me only Uhaul can deliver my box to my location and I couldn't have moving help do it. Wrong. So then I had to delete and cancel my moving help a couple of times to get it all worked out so they could pick it up/drop it back off. Luckily the moving help Classic American Movers was amazing and helped me work it all out and dealt with my questions and finding the box. Uhaul employees should be able to answer these simple questions. So I can say that I will not use UBox again, and advise people against it as well. It was such a headache and mess.Elizabeth S.
El cliente no dejó un comentario.Elizabeth G.
This truck was junk. Uncomfortable, poor steering alignment, poor junk.Richard S.
El cliente no dejó un comentario.Anthony H. | Overall Experience
Trailer leaked during rainstorm. Mattress and other contents were wet.JOHN M.
El cliente no dejó un comentario.Sandra W.
This was by far the best u haul location I have ever dealt with. The staff was great, there was no waiting, the equipment was ready and in great shape, they quickly hooked us up and got us on our way. The return was equally well done. The return proceeds was the quickest and easiest I ever dealt with. I have rented trucks and trailers many times from u haul, and this experience was so much better than any other time I have rented. A+++Joseph B.
Chris Varney is great at his profession......THOMAS P.
Excellent customer service and support. Very kind people operating this location.Ellebiram G.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Rita G.
Keep on shiningMark E.
2 thumbs up, thank youThomas S.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.Christine P.
El cliente no dejó un comentario.Michael G.
I can't think of anything to improve. I was in and out fast friendly service was great experience great atmosphereLarry T.
I think that there is nothing more to improve since they doing an excellent job, staff is just great and dedicated to help clients, been going there for the past 2 1/2 yrs and I keep coming back, also the location is also great, A1 highly recommend!!!Miguel D.
Allow them to rent the pickup trucks again.Jere S.
Nothing to improve great serviceChristopher C.
Steve at the desk was very helpful.Stephen R.
MIxed experience. -Given the wrong key to the wrong size truck initially. -Then walked the lot a little bit to find it. -mileage wrong on the sheet. -Not told anything about the truck. I had to ask about several features. I would think it's important to tell a client about the button on the end of the gear shift such that if the the "tow/haul" light is not on, one is to push that button. Etc. -What, NO CRUISE CONTROL?! My trip was 1,000 miles. My accelerator pedal foot got really tired, cramped. -Floor of truck got my mattress dirty. TxTerilyn K.
The truck I rented smelled like cigarettes and the gas tank was almost completely empty. There should be a quarter tank's worth of gas when someone checks it out. Also, the extra equipment wasn't in the truck as requested and I had to go into the store to ask for it.TYLER H.
Always there for me when I need themMark E.
Check in and return were efficient and teh store manager very kindly hleped me hook up and un hook on return.Edwinna V.
Excellent customer serviceMark E.
El cliente no dejó un comentario.THOMAS K.
El cliente no dejó un comentario.Cullen O.
El cliente no dejó un comentario.melinda B.
I had a very eventful day of moving and everybody was so accommodating.Casey W.
El cliente no dejó un comentario.robert K.
OVERALL, I'D SAY CLEAN THE U HAULS BETTER. THE ONE I GOT SMELLED HORRIBLY OF STALE SMOKE AND BODY ODOR. WE HAD TO KEEP WINDOWS DOWN ABOUT HALFWAY FOR FRESH AIR. THE STEERING WHEEL WAS STICKY AND GROSS.Diana B.
I know it was a Sunday pickup but it took awhile to get my rental and I did the order on lineDavid R.
El cliente no dejó un comentario.Christopher P.
Did a nice job, courteous staff, quick install.William H.
Nothing nice guys working there very accommodating and helpfulBob P.
El cliente no dejó un comentario.Michael P.
Great dealer to work with.GREGORY T.
Good job!Randall F.
El cliente no dejó un comentario.Richard D.
The service was very professional and pleasant. The truck had too much play on the steering will though. Not too safe for the inexperienced drivers.George K.
wish they had filled the gas tank. It would have made drop off easierDeborah F.
El cliente no dejó un comentario.Joselyn O.
El cliente no dejó un comentario.Patric J.
The U-Haul team was very helpful and friend and addressed my questions. However, I was not able to use the mobile application to check-in due to marginal AT&T reception. I specifically had trouble uploading pictures of my license. The U-Haul team member took good care of me and addressed it manually.Geoffrey D.
The employee who helped us was great. He was shocked by the issues we had with one of our trailer tires and said it was unacceptable and he would contact UHaul for us. It looked like a really clean, organized store.Rebecca K.
El cliente no dejó un comentario.Denise M.
Great customer service. Great prices. Flexible scheduling. I'll be a repeat customer.Ethan H.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.Juliette G.
Everything went well. No complaints.joseph M.
El cliente no dejó un comentario.Dana H.
El cliente no dejó un comentario.Eric G.
El cliente no dejó un comentario.brian S.
Excellent, full service center. I had purchased drop hitch for my truck, very helpful in selecting correct option for best towing results.JOHN B.
El cliente no dejó un comentario.Raymond G.
El cliente no dejó un comentario.Kristen P.
They're open before and after work. Very convenient. The got me on my way in just a few minutes very impressed.. thankskeith G.
Problems with the drop off in Philadelphia. The stated location was a.bank,.not.a.uhaul center. We had to drop off in NJ instead. Do not usually do a one-way trip,.so this was.different for us. No knowing Philadelphia well, we.git.lost.and.justndecided.tomdeive.the UHaul back to NJ where we had our hotel. Unfortunately,.when we dropped.off.the UHaul I NJ, they charged us for the extra.miles.CINDY M.
El cliente no dejó un comentario.Christian Q. | Overall Experience
El cliente no dejó un comentario.Wesley H.
Clone the gentleman who helped me when I picked the truck up!Michael C.
El cliente no dejó un comentario.Pamella O.
El cliente no dejó un comentario.Wayne W.
Outraged at U-Haul for charging me a $25.00 cleaning fee even though I swept out rear of rental.Patrick B.
El cliente no dejó un comentario.STEPHEN D.
El cliente no dejó un comentario.Cynthia R.
As usual excellent customer service and great and clean equipment, thank you!Andreas N.
Steve and his wife at the Rochester location were outstanding. Wonderful customer service very helpful,and very polite.Craig B. | Overall Experience
Making me answer all questions isn't really in good spirit. I choose to not answer question number 6. I am neutral even though I am being forced to answer it. Staff at this facility weren't always friendly. They didn't approve of me using their bathroom even though I was sometimes driving an hour to get to my belongings in my storage.Sarah S. | Overall Experience
Fantastic above and beyond service by the two employees I worked with.Justin C. | Overall Experience
El cliente no dejó un comentario.Lee M. | Overall Experience
El cliente no dejó un comentario.Lawrence M. | First Impressions
Staff is great every time I go to the facility. Prices are fair. My one complaint is no light in the unit I rented.Tim S. | Overall Experience
Thanks to Chris for getting us started with the new space! It is so convenient to our new house which is very close by! We look forward to using U-Haul of Liliac City's services! Thanks very much for a very easy move in!Anne B. | First Impressions
El cliente no dejó un comentario.Tammy H. | Overall Experience
El cliente no dejó un comentario.Mark E. | Overall Experience
Very helpful and friendly Excellent customer serviceMark E. | First Impressions
El cliente no dejó un comentario.Lawrence M. | Overall Experience
El cliente no dejó un comentario.John M. | Overall Experience
El cliente no dejó un comentario.Jennifer S. | Overall Experience
El cliente no dejó un comentario.Amy D. | Overall Experience
Needed to get a truck for a move n decided on a storage .worked out good thank youann t. | First Impressions
El cliente no dejó un comentario.Sabrina W. | Overall Experience
You can have a clean well lit facility and still have a bad staff! I was with you for about three years and two years ago I was yelled at because I was in a car accident and lost my pass key and ask for another one. Your staff in one word, sucks! Never in my life have endured such poor customer service.Timothy W. | Overall Experience
The store manager, Mr. Varney, and all of his staff were excellent to work with. Very helpful and knowledgeable, and accessible if someone needed help. I would highly recommend this location and it's staff.Jere S. | Overall Experience
El cliente no dejó un comentario.Christopher R. | First Impressions
El cliente no dejó un comentario.Felicia S. | First Impressions
El cliente no dejó un comentario.Jere S. | First Impressions
El cliente no dejó un comentario.Richard M. | Overall Experience
El cliente no dejó un comentario.James B. | First Impressions
Super friendly customer service.Ronald g. | First Impressions
It's been a rough few months and wished had been circumstances at this time. Thank you Jack MoschettoJohn M. | Overall Experience
And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on timeMelissa P. | First Impressions
I have been dealing with Brit and she has been absolutely amazing to deal with very helpful very friendly just a over all great person to deal withRoger P. | Overall Experience
The back the truck into the storage area and you can’t get into your storage unit in the evening that’s my only complaint so when we get things in and out of there we have to walk all the way around all the trucks to get into our unitJerry D. | Overall Experience
Chris was awesome. Always helpful and friendly. Clean facility. Parking for customers is not convenient. Customer entrance could be improved as there is a lot of "clutter" near and around the door. Overall satisfied with my experience. Move out effective 4/10 left me with an accurate balance of $0.00.kristin b. | Overall Experience
El cliente no dejó un comentario.John M. | First Impressions
Most interactions were good and helpful. Busy facility.Julie B. | Overall Experience
None.Gary D. | Overall Experience
Me stuff was stolen not helpful at all I will never use Uhaul againtammy b. | Overall Experience
The manager and employees at this u-haul were always friendly and helpful!BRIANA S. | Overall Experience
Everyone was always friendly and helpful anytime we had to go in to the store.INGA G. | Overall Experience
Was a great experience. Just as with renting vehicles here the staff done a great job taking care of me. Property was very well maintained and key card access was a plus.Daniel G. | Overall Experience
nonesandra l. | Overall Experience
You did not have the truck I ordered in stock and they U-boxes were not ready for us at the time promised, even though I called to confirm the day before. Very understaffed as well.ERINN l. | Overall Experience
Servicios adicionales en esta ubicación
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Enganches para remolque
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
Camiones a la venta
¡Tenemos la selección más amplia de la industria!
We have an adaptive reuse program to better the environment!