One strap on trailer was too short to go over tire.Victor V.
Customer Reviews for U-Haul Moving & Storage of The Lilac City
Rochester, NH 03867
(Rt 108 & 125)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Alan H.
It was a little hectic there when we were returning truck. I had purchased a gift certificate for some reason the employee could not process it. When I went back the next day to resolve the issue...the manager said if closed out, he wasn't going to be able to use $40 GC I purchased. My transaction wad put on hold not cashed out. So GC was able to be applied. I do not think GC is the way to go. Give a person gift cash to use towards a Uhaul truck.Kevin W.
El cliente no dejó un comentario.MICHAEL D.
El cliente no dejó un comentario.SHARON B.
Returned between 1/2 a tank and 1/4th of a tank and was told I returned at 1/4 tank, when it was definitely more than thatAlexander M.
Very professional, and he was super busy - AmazingCHRISTOPHER R.
Nice place to rent from. I have rented the 26' truck several times with no problems and excellent service. The managers are very good and helpful.Jeff P.
Super friendly and I couldn't believe how quick it was. That lady is a pro.Andrew K.
El cliente no dejó un comentario.Stephen W.
The website for Moving Help was unclear and I was charged for help in New Britain, CT that I did not receive. No one showed up at that address.Lloyd N.
El cliente no dejó un comentario.JOHN M.
I have had terrible experiences with other UHaul locations. This one was exceptional. Customer service oriented, easy to work with, a real pleasure to do business. The best of the best.Daniel M.
El cliente no dejó un comentario.Michael V.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.carole D.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Scott B.
The website and location need improvement. When you setup a reservation online it doesn't match with the location so it appears that you reserve two trucks instead of one like in my situation. Very confusing. When I went into my local Uhaul they had to redo it all over again. What's the point of the website then?penny F.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Matthew J.
As busy as they were, they were able 2 direct me where to go to drop the truck off. Great staff great peopleJereme P.
El cliente no dejó un comentario.CYNTHIA O.
El cliente no dejó un comentario.Lisa B.
El cliente no dejó un comentario.Thomas F.
El cliente no dejó un comentario.Eugene B.
No comment. Very good service.Ed F.
El cliente no dejó un comentario.Phillip F.
El cliente no dejó un comentario.Melissa L.
My original reservation was for Keene NH, close to my home. I had actually stopped at the Keene location earlier in the week to confirms the reservation, all was good. I received a call later in the week letting my know that the car carrier was removed from my reservation as it was no longer available in the Keene location. Ridiculous? I thought the same. I asked my options, there was a car carrier in Rochester NH, 2.5 hours away. Having no other option, I traveled to Rochester and picked up both truck an trailer as I NEEDED both in order to move as planned. NOT A HAPPY CUSTOMER. Thankfully the folks at the Rochester store were fantastic an took care of my needs. I would NOT go to the KEENE store again. Really? I was at the store days before to confirm my reservation only to receive a call that my order was not available, I want a refund for my aggravation, time and travel. extra day was added, big deal, I had to travel 2.5 hours myself to fulfill my order. extra miles were added, big deal, with gas prices the highest they've been in decades, big deal, was towing my SUV from Rochester to home!!!David M.
I went in to reserve a truck for a move. I was quoted an amount of $97(or there abouts) plus 30 free miles and 89 cents a mile after that. When I picked up the truck, the checkout person repeated this to me. When I dropped the truck off, they charged me 89 cents for all the miles I drove. The attendant told me we don't do that. Foolish me I trusted what they told me. If I use U haul in the future I will have to get it in writing. Can't trust your attendants apparently.John M.
Helpful and knowledgeable staff.Chris P.
Where to park my own car was not clearly marked. A better signage when I pull in is my only recommendation as I had to find someone and ask. LOVED the online check in/ check out processAnne U.
Not much of anything. The trailer I rented was ready when I arrived. An employee came over to make sure all hook ups were done properly and safely . I've used them several times in the past and will continue no doubt.Timothy W.
El cliente no dejó un comentario.Walter D.
El cliente no dejó un comentario.Sonja M.
El cliente no dejó un comentario.Kimberly W.
Nothing, the manager was excellentGage M.
The employee helping that helped me when I picked up the van at the time was very helpful, fast, and good at his job !Zachary Z.
I tried to use the mobile check-in and it didn't work. When I went inside they said that it would never go through and that it was good I came inside. There was no one at drop off to check in my truck return, despite signs saying to not leave until someone has helped you. Other than that, truck was ready to go and clean.Tristan A.
El cliente no dejó un comentario.Jon N.
The staff were extremely helpful!RHONDA Y.
El cliente no dejó un comentario.Michele F.
El cliente no dejó un comentario.Christine H.
El cliente no dejó un comentario.William A.
Top notch crew at this location. A pleasure doing business with other professionals.stanley O.
The staff was very helpful this time at the Rochester location.Dean M.
Kind and pleasant staff. Quick service.Victoria F.
El cliente no dejó un comentario.Mark T.
El cliente no dejó un comentario.Samantha F.
Excellent experiencePaul F.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Douglas S.
El cliente no dejó un comentario.Diane C.
El cliente no dejó un comentario.Karen A.
Person taking our reservation needs to pay more attention to details as we requested a certain day for pickup and she put in the drop off date instead. Did not notice until got email after we were almost home. Caused a little panic attackCheral W.
You're doing great!Steve B.
El cliente no dejó un comentario.judy H.
El cliente no dejó un comentario.Emily C.
El cliente no dejó un comentario.GLEN H.
Top notch staff. Very pleasant and did not have to wait. They met me outside and checked the truck and trailer in less than 5 minutes.William R.
El cliente no dejó un comentario.Robert N.
I was told the gas was full. Never having driven a UHaul van I did not know where the gas gage position showed a full tank. I learned when I filled it that it was down about 1/8 tank.Rickey B.
El cliente no dejó un comentario.Matt K.
Everything was great.James P.
Experience was very good 👍John P.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.JamieMarie F.
Chris is always happy to assist every time we come in. Fast friendly service with him and all his staff! 🤩🤩🤩🤩🤩Robert J.
El cliente no dejó un comentario.Bessie B.
Nothing at this time.Charles M.
El cliente no dejó un comentario.Bettemae L.
Save my rental info so it does not need to be rekeyed into your system.Michael G.
You guys took money from my account that you shouldn't of and charged me for gas when I had gas in it replaced and even the employee verified that! I'll never rent from you again because of the bullshit you guys have put me through now! My account was overdrafted because of mistakes on your end and I am disputing everything! Also have spoke with multiple people that had the same stuff happen NEVER will I use Uhaul again and I have nothing good to say about your company!Susan C.
El cliente no dejó un comentario.Mark E. | Overall Experience
El cliente no dejó un comentario.caitlin G.
El cliente no dejó un comentario.Mark E.
Very helpful and friendly Excellent customer serviceMark E. | First Impressions
El cliente no dejó un comentario.Gregg J.
Steve the head guy and perhaps franchise owner was GREATrichard K.
Location/timing was Too busy and I had to wait for a while to get my equipment hitched to my car.Nidhinraj John T.
El cliente no dejó un comentario.Lawrence M. | Overall Experience
El cliente no dejó un comentario.Daniel T.
El cliente no dejó un comentario.William C.
Excellent customer service, easy rental of a trailer, thank you !Andreas N.
Everybody was excellent I love U-Haul I will always use U-Haul thank you so much for your Rochester location those guys in Gause awesome thank you thank you thank youWILLIAM A.
I met two special employees, Steve and Heather, a husband and wife who went above and beyond to assist me in securing the best vehicle to choose for my need. I was very satisfied with my experience and vehicle used on this occasion.MATTIE C.
El cliente no dejó un comentario.francis S.
El cliente no dejó un comentario.Jon C.
Late check in was a hassle.DAVID B.
El cliente no dejó un comentario.John M. | Overall Experience
El cliente no dejó un comentario.MARY J.
El cliente no dejó un comentario.Glenn G.
The door latch was broken and really hard to lock and the wire pully on the door was broke which made it really difficult to open and close. When I returned it I made sure to show the women working. This caused lots of delays in my move as I had to have help to open close and lock it. It was a pain.JESSICA M.
El cliente no dejó un comentario.Hailey L.
El cliente no dejó un comentario.Roderick C.
El cliente no dejó un comentario.Jennifer S. | Overall Experience
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.JACK W.
Great service and enjoyable attendantsDavid B.
Keep the homeless people's from sleeping in the back of the trucksRANDI W.
El cliente no dejó un comentario.Anne K.
El cliente no dejó un comentario.Amy D. | Overall Experience
Needed to get a truck for a move n decided on a storage .worked out good thank youann t. | First Impressions
El cliente no dejó un comentario.Sabrina W. | Overall Experience
You can have a clean well lit facility and still have a bad staff! I was with you for about three years and two years ago I was yelled at because I was in a car accident and lost my pass key and ask for another one. Your staff in one word, sucks! Never in my life have endured such poor customer service.Timothy W. | Overall Experience
The store manager, Mr. Varney, and all of his staff were excellent to work with. Very helpful and knowledgeable, and accessible if someone needed help. I would highly recommend this location and it's staff.Jere S. | Overall Experience
El cliente no dejó un comentario.Christopher R. | First Impressions
El cliente no dejó un comentario.Felicia S. | First Impressions
El cliente no dejó un comentario.Jere S. | First Impressions
El cliente no dejó un comentario.Richard M. | Overall Experience
El cliente no dejó un comentario.James B. | First Impressions
Super friendly customer service.Ronald g. | First Impressions
It's been a rough few months and wished had been circumstances at this time. Thank you Jack MoschettoJohn M. | Overall Experience
And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on timeMelissa P. | First Impressions
I have been dealing with Brit and she has been absolutely amazing to deal with very helpful very friendly just a over all great person to deal withRoger P. | Overall Experience
The back the truck into the storage area and you can’t get into your storage unit in the evening that’s my only complaint so when we get things in and out of there we have to walk all the way around all the trucks to get into our unitJerry D. | Overall Experience
Chris was awesome. Always helpful and friendly. Clean facility. Parking for customers is not convenient. Customer entrance could be improved as there is a lot of "clutter" near and around the door. Overall satisfied with my experience. Move out effective 4/10 left me with an accurate balance of $0.00.kristin b. | Overall Experience
El cliente no dejó un comentario.John M. | First Impressions
Most interactions were good and helpful. Busy facility.Julie B. | Overall Experience
None.Gary D. | Overall Experience
Me stuff was stolen not helpful at all I will never use Uhaul againtammy b. | Overall Experience
The manager and employees at this u-haul were always friendly and helpful!BRIANA S. | Overall Experience
Everyone was always friendly and helpful anytime we had to go in to the store.INGA G. | Overall Experience
Was a great experience. Just as with renting vehicles here the staff done a great job taking care of me. Property was very well maintained and key card access was a plus.Daniel G. | Overall Experience
nonesandra l. | Overall Experience
You did not have the truck I ordered in stock and they U-boxes were not ready for us at the time promised, even though I called to confirm the day before. Very understaffed as well.ERINN l. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!