Customer Reviews for U-Haul Moving & Storage of Temecula

1,911 comentarios

27941 Jefferson Av   Temecula, CA 92590
(Across from I-15 Between Overland and Rancho California rd)

(951) 972-8558

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(951) 972-8558

27941 Jefferson Av
Temecula, CA 92590
(Across from I-15 Between Overland and Rancho California rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KATIE N. 
Clasificación:
5.0

Keep up the good work.

Michael P. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRYAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas C.  |  Overall Experience 
Clasificación:
5.0

Great Service

TAMMY B. 
Clasificación:
5.0

Fast, friendly and efficient

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
2.0

I started with a sweet girl who was newer. She was helping me then a young man came in deciding she needed help. He was so rude to her. Made me feel uncomfortable. When I asked him a question he gave me the biggest EYE ROLL! I went nuts on him. I don't allow my grandkids tho treat me like that I wasn't going to let him. Gate cards still don't work. Alarms going and won't turn off. I've been in the office 7 time to correct stuff. It was a horrible . experience. Still not sure what I was charged. I need to contact my card company. I had two u hauls and should have gotten one month free for each of my storage units. I can't wait to get my stuff out of there. I bet you're sorry you asked how my experience was.

denise s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deairra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
3.0

I was given no reason for my cleaning fee?

Cailje L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron E. 
Clasificación:
5.0

Nothing, the location was great and customer service was even better!!!!

NIKKI A. 
Clasificación:
3.0

Unfortunately, I could not rent the available u-haul at the location I initially made reservations at, because the gas cap was missing. They found another u-haul that was 17 mins away from the location I needed to rent from. The customer service at both locations was friendly, however, it was not explained to me that there would be no ramp with the size truck I rented. I made it clear that I would be transporting large appliances, and rented an appliance dolly as well. Overall, it was just inconvenient, but tolerable. Also, on the drive home, the tire monitor service light came on. Luckily, we were 15 mins from home and was able to park it safely. The following day, the check engine light came on as we pulled into the drop off location, 5 mins from our house.

FREDRICK W. 
Clasificación:
5.0

Everything went very smoothly.

DARRYL B. 
Clasificación:
5.0

Excellent service

PAUL P. 
Clasificación:
4.0

Arthur and staff were very kind. Store and restroom is clean. Gracias.

bill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa A. 
Clasificación:
5.0

The store was extremely well run and the staff was both both polite and professional

BRUCE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry T.  |  Overall Experience 
Clasificación:
5.0

Art was extremely helpful and we had a seamless experience! 10/10!

Tyla P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Galina C. 
Clasificación:
5.0

Excellent experience overall.

Sean P.  |  Overall Experience 
Clasificación:
4.0

Signage such that I passed it twice but everything else very good.

James S. 
Clasificación:
5.0

Thanks so much for your help

John G. 
Clasificación:
5.0

This location has the nicest and most helpful people in Temecula thank you very much

BRENT B. 
Clasificación:
5.0

Quick in and out. Nice location.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teddy J. 
Clasificación:
5.0

Great service good Equipment

DANIEL G. 
Clasificación:
5.0

super nice employees. Very polite and cooperative.

MARSHALLA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

Great customer service. Easy in and out. Highly recommend.

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonjohn R. 
Clasificación:
5.0

There was an add on at the end. Not happy about that. Otherwise. Excellent service.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FARZAD K. 
Clasificación:
5.0

Equipment was ready and quick process to pick up.

KENNETH S. 
Clasificación:
1.0

I over filled my tank (because I was on a work phone) by over all additional quarter tank. I did not ask for any reimbursement for that. However, I went over estimated prepaid mileage by six miles. Given how significantly I was over in refilling the gas, I asked if they could wave the $9 mileage fee. They said no, that they get audited and would get in trouble, it's in my contract, etc. Given I was a recurring customer each month since August at this location (spending around $1,000) one would think appropriate customer service would result in a very minor discount. Of course the legalese is what the contract says, but morally that decision what not on his side, let alone the customer service aspect. It was nine dollars, and the point of it was the issue vs the materiality - I know a credit memo or minor discount is possible (I'm a CPA and auditor for over 20 years). I will never use Uhaul again - I'm moving on to a competitor that can understand legal vs moral decisions.

William R. 
Clasificación:
5.0

I would absolutely recommend the U-Haul Moving & Storage Of Temecula on Jefferson Avenue and I only wish I could give it more than 5 stars. When we moved to this area, our household goods were coming in from overseas and I knew we would be requiring more space. I began checking out self storage companies and looked at several including a big fancy looking facility close to our apartment. Although it was nice and pretty clean, after I visited the U-Haul in Temecula there was just no comparison for me. The manager, Art Guerra III runs this facility with great organization, impeccable cleanliness and excellent customer service. You may think I'm exaggerating or a relative but I am neither. There is a very sweet woman that works there who keeps everything down to the unit doors sparkling. Honestly, you could eat off the floors, It amazes me EVERY time I go there. There are 2 HUGE truck sized garage doors for unloading and picking up which makes it very convenient and comfortable should the weather be hot or raining. Inside they have large moving carts and dollies available for your convenience. They also have EVERYTHING you would require for packing and moving including of course the U-Haul trucks. If you are moving to Temecula or the surrounding area and want to store your belongings someplace with the confidence that they will stay clean, safe, secure and have customer service you feel good about, this is THE place to go.

Judy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA RAYMOND S.  |  Overall Experience 
Clasificación:
5.0

This truck was extremely loud inside. Never had it this loud with other truck we rented.

MARIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
1.0

The guy who helped was rude. Truck was dirty on arrival. Wasn't the truck I reserved. I reserved a 26” and was told It wasn't available then I was told I was getting a 15' and I was given 17'. So we had keep the truck longer. And that was money I didn't have for a truck. My experience was terrible! And then I was charged by the mile and this location was 21 miles away!

Stormie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN K. 
Clasificación:
5.0

The manager is always very friendly and cordial. I own a moving company and do lots of business here. Great experience

Pedro M. 
Clasificación:
5.0

Nothing! Everything was EXCEPTIONAL!!!

ESTHER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ICHIRO T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DERON S. 
Clasificación:
5.0

Lower your cost per mile.

Royal Kenneth H. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRITNEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold C. 
Clasificación:
5.0

The drop off location was spotless the girl that helped me seemed to be by herself. She got to me fast and the hole drop off took maybe 5 minutes and painless. Probably the cleanest and most organized U Haul store I've ever been in. I will always go there for any moving items I need in the future

JEFFREY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
2.0

I made a reservation a month ahead the requested trailer was not available a day before my move. Requiring me to change to a more expensive option. The truck and cargo smelled like cannibus.

Scott S. 
Clasificación:
5.0

Nothing good experience and customer service

Jaime S. 
Clasificación:
5.0

immediately served and in the Uhaul in less than minutes

PAUL R. 
Clasificación:
5.0

¡Gracias!

KAILESH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario L. 
Clasificación:
5.0

Very helpful and informative!

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN C. 
Clasificación:
1.0

I need to speak with a corporate rep about this. I rent a fair amount from you and this time I have some real concerns.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
5.0

I can't think of anything. Everything went smoothly. I don't really see how the self-checkin made anything faster, though, because the girl still had to check all of my IDs and go through all of the same things in the self-check in app.

SHAUNNA H. 
Clasificación:
5.0

Keep up the good work.

REYNALDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
3.0

For the first time user, more explanation is needed. For example tow button is not familiar to normal first time user. And it makes a truck go slowly and use more fuel. Though There is sticker for the button, it will be better for agent to give short instruction how to turn it off.

Jaehyuk C. 
Clasificación:
5.0

Great service!!will only use them !

LARRY S. 
Clasificación:
5.0

Nice young team making a great job.

Walter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
3.0

Uhaul always changes drop off location. Very frustrating.

Gina O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek W. 
Clasificación:
4.0

Just for UHAUL in general: Your prices online are misleading. You don't include taxes in the quote, that added $75 to the price of the rental. The truck came with less than 1/8 of a tank of fuel, within on ten minutes I had to stop and get fuel, that is unsat. UHAUL should have a policy to give only trucks with full tanks. I was told that if I returned it with more fuel I would revive a credit, that was not true. I asked what the MPG was on the truck and the rep couldn't tell me, that adds another stressor to the people moving, not knowing how far you can go. It should be easy to have an estimated miles per tank on the website and on a sticker in the truck. The truck was obviously newer with only 50k miles on it, but UHAUL disabled or purchased a model that doesn't show the mile range on the display. Every thing else was to expectation.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernardita D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

The two reps that helped me today were GREAT! Professional and very respective of my time, they knew I had to get on the road and handle my business and wasted no time helping me hook up the trailer to my truck and got me going in no time. Great teamwork from these two gents - management you need to give these guys a raise!

Phally E. 
Clasificación:
5.0

Great Fast Service

TAMMY B. 
Clasificación:
5.0

Service was awesome. Hitched/unhitched for me. No waiting. Just perfect

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dena M. 
Clasificación:
1.0

We were told we would get a call 3 days before, the day before we got a call and the man lied to us about how far it was. We are very unhappy

DENNIS L. 
Clasificación:
3.0

El cliente no dejó un comentario.

CODYRAE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey P. 
Clasificación:
5.0

Straighten out your mileage system. I was only given 92 miles, but this did not cover the mileage that I needed to drive from the Uhaul location to my home!

Samuel C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rigoberto V. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenny v.  |  First Impressions 
Clasificación:
1.0

Not be rude. I get it you don't wanna be there but at least be respectful towards other human beings even if you don't care. I work in customer service and the best thing you can do for someone is being kind. Even when they don't deserve it. Being rude ruins someone's entire day and their day might already be shit.

Paris N. 
Clasificación:
5.0

clean the steering wheel before renting to new customer.

ERAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELVIN ORVAL B. 
Clasificación:
4.0

The truck Didn't drive well at all but thank God my distance was very close, Workers there are nice.

OMORODION O. 
Clasificación:
5.0

You all make it so quick and easy!! Thank you for that! That's why we use you so often! And super affordable.

ROSA R. 
Clasificación:
5.0

I was hesitant about an indoor unit because I had furniture to move, but the available dollies and big doors quickly put me at ease. The staff was helpful and accommodating and this is one of the few facilities in the area that I can access before 7am.

donald s.  |  First Impressions 
Clasificación:
5.0

EZ does it!

Raul M.  |  First Impressions 
Clasificación:
5.0

Great staff. Art the manager was very helpful

Jasmine A.  |  First Impressions 
Clasificación:
2.0

Instead of friend greeting on duty person stated there were no available units even though I had a reservation, 2 days prior I received a call asking for confirmation, day before I had confirmed again when renting a van. After check he provide d paperwork and access card a stated he would meet me at the unit. I went to untit saw a tag indicating Not clean Do Not Rent. I returned to desk where employee was helping another customer. I accepted the marked unit after the desk person pointed out he would not have any cleaning staff till after the holiday. Unbelievable poor customer interface and stressful event

Donald L.  |  First Impressions 
Clasificación:
5.0

The staff, in particular Mr.Keith Lenz, Robert Walsh have been so courteous and kind and understanding my being stranded in Canada and why and I appreciate they are men with empathy realizing how important are ones personal possessions and not to lose them. Sometime a whole bunch of circumstance arise without us being able to nothing about them but to bear and wait things out as I am to sell my home, hoping the borders open up and finally the pendemic...I thank U-haul so much for their understanding and patience...shirley j manchur #916 & 917

Shirley J.  |  First Impressions 
Clasificación:
5.0

This facility was so much better than I expected it to be! We moved in on a day where the temperature was over 100 and expected it to be a miserable experience. Instead we were able to back our U-Haul truck under one of their carports, use their many pull carts, which was great because we had a lot of boxes! And there were automatic doors that were motion sensored as we had to go in and out several times. And finally the whole facility was climate controlled so it was so much cooler than we expected! There was a nice bathroom facility and the whole place was so clean! The manager was super busy, yet he still took the time to show me how to unlock everything and use the automatic alarm and entrance. It turned out to be a great moving day!

Colleen D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph T.  |  First Impressions 
Clasificación:
5.0

Thank you. For meeting nerds due to the time I had to storer my things the service that was provided to me was extremely generally was very nice

vanessa p.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

eva b.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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