Customer Reviews for U-Haul Moving & Storage of Takoma Park

14,479 comentarios

6889 New Hampshire Ave   Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)

(301) 270-6400

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 270-6400

6889 New Hampshire Ave
Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

stop putting the corporate office phone number as the contact number in the text alerts. Each time we had to call for assistance (multiple times) we would be referred to scheduling and given another phone number. Most times I had to ask them to transfer me. Stevie in scheduling was awesome! (helpful, friendly, informative!!!!)

Frances P. 
Rating:
1.0

Customer did not leave a comment.

Kevin josue F. 
Rating:
3.0

Location was too busy. I was directed (by pointing) by a non-English-speaking employee to wait in line in the crowded office when I could have merely dropped off the trailer. It took 25 minutes to reach the head of the line to be told to go outside and leave the trailer and go.

Aims C. 
Rating:
2.0

The location is just really difficult to turn out of. Additionally, I was unable to reach anyone at Uhaul when it was time to extend my Uhaul which was very stressful. Online check-in also didn't work and I wasted a lot of time waiting in line. This was my first time using Uhaul and I was pretty disappointed

Stephanie L. 
Rating:
4.0

Customer did not leave a comment.

Maggie J. 
Rating:
1.0

Customer did not leave a comment.

Adriel O. 
Rating:
5.0

No need for improvement

Patti W. 
Rating:
1.0

Customer did not leave a comment.

Christopher E. 
Rating:
4.0

Customer did not leave a comment.

rich R. 
Rating:
3.0

Im so disappointment and a the same time still no have my money back, because for some reason this Uhul take from my account 2 time the amount i have to pay Uhul put in hold 760.38dollar on Tuesday June 21 and take from my account on Thursdays June 23 895.49 dollar this amount is correct but the first 760.38 still in hold for no reason and the credit department from Uhul tell me is will back to my account on Tuesday 28 or Wednesday 29, and they no tell me for what reason take the 760.38 dollar in hold when they already get the 895.49dollar, I do rental a truck on Friday 17 and Brind back the truck next day before 24 hours stipulate in the contract and maybe get my money back 2 week later.so that mind if you going a rent un truck from Uhul you have to lose money for almost 2 week after you pay already for the service

DENIS M. 
Rating:
2.0

Customer did not leave a comment.

Jan M. 
Rating:
5.0

just keep doing what you do!!

Mike W. 
Rating:
1.0

I have at least seven pieces of furniture that arrived damaged. In addition, the movers broke the hallway wall and did not respond to my text messages afterward when I noticed it. Overall; horrible experience.

Abdullah A. 
Rating:
5.0

Great Staff Great MGMT!

Larry J. 
Rating:
5.0

I never received my receipt by email which I need for my taxes. Can you help me get a receipt for my taxes?

Martha V. 
Rating:
5.0

Checkin of the truck was quick and easy.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Very easy pick up with no issues whatsoever.

Marc M. 
Rating:
5.0

The Manager went above and beyond to assist. Thanks for making the move a little easier.

Ann C. 
Rating:
5.0

Customer did not leave a comment.

Tyrone M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn A. 
Rating:
5.0

This rental experience was amazing from beginning to end!

JeanChristophe Y. 
Rating:
3.0

My experience with u-haul was not good. I ordered a month ago and nobody called me a day before and after I checked to confirm my order, I got different location 8-9 miles away and 3 hours late pick up, which would not work. Morning of the delivery I was in the call and only after that my pick up was changed to third location but same time, and did not care any more as I needed truck in the mo ring and nit afternoon. The pick up location is good and truck was good but it was really very stressful.

Shota M. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Willie J. 
Rating:
3.0

Dirt inside the trailer, I cleaned it up before returning it. On the upside, the associate who hooked up my trailer was great.

Marius D. 
Rating:
3.0

Equipment was rather rusty and clearly the truck was not well cared for. It was clean enough but smelled a bit like tobacco and it was very hard to open and close the back door due to what felt like rust. Relative to trucks I've gotten from other locations (with ez passes, back up cameras on the rear view mirror, etc) this one was disappointing. I'm sure part of it was jsut that it was older, but it appeared that something had been removed from the windshield, it was difficult to move the side mirrors, and there was no rear view mirror

Ely S. 
Rating:
2.0

Booked a truck pickup here 2 weeks in advance of my move. In my reservation, I booked for drop off at another location. Was told less than 24 hours before picking the truck up that that wasn't possible. Service member was less than helpful and essentially said “tough luck”. Do not recommend.

Rachel P. 
Rating:
3.0

Was not in a safe area. On return people were sitting on the equipment drinking alcohol who were not customers. Fortunately there were others returning equipment otherwise I would have felt unsafe. Staff were excellent just location bad

Patrick M. 
Rating:
3.0

Left headlight was out and no passenger seatbelt

jackie G. 
Rating:
3.0

Thankyou then. "Best regards"

ritchielucif B. 
Rating:
5.0

This was my first time renting a UHaul cargo van and it was quick and easy.

Mogbeyi O. 
Rating:
4.0

Good service

Fred O. 
Rating:
1.0

I rent towing trailer but the stripe was ripped or short and I waste my time in my gas

YAKOB A. 
Rating:
5.0

I love haul , but customer service needs to improve , I was asking the detail about how to check out after hour , but the front desk helper she treat me very bad. It shouldn't be like that

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

Kelly G. 
Rating:
4.0

Improve customer service at the front desk & handing & receiving keys personal.

Debebe S. 
Rating:
1.0

My account was charged twice. Can you verify and refund the money now

Kone R. 
Rating:
5.0

Customer did not leave a comment.

Curt K. 
Rating:
3.0

Uhaul was very disappointing. The whole experience…wish I booked elsewhere. I will never recommend them to any one. Also. Shared experience with friends and seems par for the course.

Andrew B. 
Rating:
5.0

Nothing much

komivi Y. 
Rating:
5.0

The Managet accused me of scratching the truck. He said i was gonna have to pay for the damage. So question? 1) did he consider that i had gotten U haul insurance coverage. He judged me right from the start of being guilty. He.went saying he was going yo check the camera to see if it already had the scratch. While he was gone i passed my hand over and it wiped away, it was not a scratch, had he not been biased he would have passed his hand over before judging me. Or else he is just not fit to be a.manager. and that is why i would think twice before recommending someone.. Had i not checked.. You figure out the reat...

Joshua E. 
Rating:
4.0

Make the web site easier/simpler

John M. 
Rating:
4.0

Everything was excellent except for the waiting time to get waited on.

Alton B. 
Rating:
4.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
1.0

Gave equipment that did not indicate size, later discovered that the size was on my receipt after I paid but did not know before

Ulysses G. 
Rating:
4.0

Customer did not leave a comment.

Annivas E. 
Rating:
5.0

Very kind personnel here, too!

Carley L. 
Rating:
5.0

Customer did not leave a comment.

SHAMIL S. 
Rating:
5.0

Customer did not leave a comment.

Neil L. 
Rating:
4.0

Customer did not leave a comment.

Roniotis T. 
Rating:
5.0

Customer did not leave a comment.

Norman P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Joyce P. 
Rating:
5.0

The trailer was dirty with leaves in the back corner. Not a big deal, but it would have been nice had the trailer been clean. The equipment was intact and sturdy and well maintained, thank you. All the dings and dents from previous use were labeled and I appreciated that. Good job over all.

Jill W. 
Rating:
3.0

Train your yard personnel. Make sure they understand the return procedures.

Jacobo S. 
Rating:
4.0

Customer did not leave a comment.

Will W. 
Rating:
5.0

Customer did not leave a comment.

Max K. 
Rating:
5.0

Please keep up the good job , and always we will comeback or recommend the place for others

Soloman S. 
Rating:
1.0

Personnel very uninformed. I was charged extra mileage at turn-in, because pick-up site made a mistake.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON H. 
Rating:
5.0

Great customer service

Kevin P. 
Rating:
3.0

The person how helped me was was in his fhone most of the time

Marcos C. 
Rating:
5.0

This is my very first time of using Uhaul,, I was impressed and am sold.

micheal D. 
Rating:
5.0

This was the most brutal drive I have made in my life. Twelve hours in 90 degree heat with a non functioning air conditioner. It blew HOT air. Rolled down windows for some relief but could hear the radio over the wind. Arrived dehydrated. Horrible maintenance of equipment and dangerous in hot summer weather.

William B. 
Rating:
5.0

Customer did not leave a comment.

Duane A. 
Rating:
5.0

Place was busy, Saturday morning, end of the month, but the owner and employees were hustling hard to get everyone taken care of.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Aylia B. 
Rating:
3.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

Darrin J. 
Rating:
1.0

manager Efran, rented us a van that left blinker and left brake light did not work.We did not know this until the second day. On return the manager would not meet with me to discuss this. Very very poor customer service by the manager.

Ed K. 
Rating:
2.0

Tank was not full. Location was not my choice and was made in the last 24 hrs by UHaul. I did not appreciate the extra distance to this location

Thomas P. 
Rating:
3.0

All I needed to do was to return a trailer, but it was hard to find anyone to help. Too understaffed.

Frederick P. 
Rating:
1.0

Call if vehicle requested not there

david B. 
Rating:
4.0

Customer did not leave a comment.

Vladimir B. 
Rating:
5.0

Customer did not leave a comment.

Solomon T. 
Rating:
3.0

Not the safest area

Emily H. 
Rating:
3.0

Customer did not leave a comment.

Tracy C. 
Rating:
2.0

My windshield wipers were broken, the ac was broken and the defrost didn't work because the ac didn't work

Courtney A. 
Rating:
5.0

Customer did not leave a comment.

Jeff E. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
2.0

I requested that the trailer's tire pressure be correct. They didn't check them so I checked them...one tire was very underinflated. They filled it. The second tire tread was highly worn. The next day, the day I was to load and leave, the tire had again lost air. Bottom line, my trip was delayed 2 hours while I had to take the trailer to have both tires replaced.

David N. 
Rating:
4.0

Employees very nice.

Patricia P. 
Rating:
5.0

I love your fast service. I had a change in address and there was no problem. Done, quick and easy. The return progress was also quick and easy. I've used you several times already and will not hesitate when the next need arrive. You ae number one in my book.

GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
4.0

The truck seemed to not perform within proper standard, transmission did not perform well, seemed to drag. Informed the manager to check the truck. Overall was pleased with the transaction.

William A. 
Rating:
4.0

Customer did not leave a comment.

Hang L. 
Rating:
4.0

The viser was broken, tank not full, tire low. Other than that, check in, check out was fine. Van operated well.

Matthew L. 
Rating:
4.0

The truck stank really badly like animals. It was clean and well maintained otherwise.

SARAH S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG W. 
Rating:
4.0

Customer did not leave a comment.

Kristofer-Erik S. 
Rating:
5.0

I love it custmer service and the car is clean

ERMIAS C. 
Rating:
4.0

There were technical issues that need to be sortied out.

Tyler L. 
Rating:
4.0

I would suggest that the vehicles be properly cross checked after being utilized, because the van I was assigned had dirty seats. This doesn't make for a good first impression as a customer. That's the only suggestion I have to give.

Ngozichukwuka E. 
Rating:
2.0

Customer did not leave a comment.

AARON J. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE H. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Great customer service

D'Mario H. 
Rating:
4.0

Customer did not leave a comment.

kenneth P. 
Rating:
5.0

They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.

Demeisha H.  |  Overall Experience 
Rating:
5.0

Good stuff

Brooke F.  |  Overall Experience 
Rating:
5.0

Maurice was great

Cameron P.  |  Overall Experience 
Rating:
3.0

My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.

Chris G.  |  Overall Experience 
Rating:
1.0

They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn’t arrive until 12:30 & Unit wasn’t delivered until 5p. Pickup was late.

Kymberly J.  |  Overall Experience 
Rating:
2.0

My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect

DuBois F.  |  Overall Experience 
Rating:
5.0

I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.

Katharine D.  |  Overall Experience 
Rating:
1.0

They charged me and put my card on auto pay for a storage unit I’m not renting

Andrea L.  |  Overall Experience 
Rating:
5.0

Delivery guys were awesome. Everything went well

joseph g.  |  Overall Experience 
Rating:
5.0

Janal and the team were super helpful and fun to work with!

Barbara H.  |  Overall Experience 
Rating:
3.0

My storage units door was ajar, and a few of my tubs were missing.

David J.  |  Overall Experience 
Rating:
5.0

I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks

Thomas R.  |  Overall Experience 
Rating:
5.0

I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Thank you!

Mary C.  |  Overall Experience 
Rating:
3.0

I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.

Teri C.  |  Overall Experience 
Rating:
3.0

Did not use or see storage facility. Don't know why I'm being asked to rate it.

Benjamin B.  |  Overall Experience 
Rating:
5.0

Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!

Alison C.  |  Overall Experience 
Rating:
4.0

My unit was placed at my home not at a U Haul facilty.

monica l.  |  Overall Experience 
Rating:
5.0

Janal was amazing! Thank you for making our experience seamless!

Tina B.  |  Overall Experience 
Rating:
5.0

Great service!

William M.  |  Overall Experience 
Rating:
4.0

Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!

Joshua S.  |  Overall Experience 
Rating:
1.0

I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!

Tom C.  |  Overall Experience 
Rating:
1.0

Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.

JOHANNA C.  |  Overall Experience 
Rating:
1.0

Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call

TUESDAY N.  |  Overall Experience 
Rating:
4.0

Good

Dan Y.  |  Overall Experience 
Rating:
2.0

Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.

Stephen B.  |  Overall Experience 
Rating:
5.0

I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!

BOYD P.  |  Overall Experience 
Rating:
5.0

Would highly recommend U-Haul!

Andrew M.  |  Overall Experience 
Rating:
4.0

The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.

JEFFReY W.  |  Overall Experience 
Rating:
5.0

The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.

jan s.  |  Overall Experience 
Rating:
5.0

Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.

Haris H.  |  Overall Experience 
Rating:
4.0

Janelle with UBox was very professional in handling business and keeping me updated with any changes regarding my shipment. She had excellent customer service.

Jade S.  |  Overall Experience 
No reviews have been submitted for this location.

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