The app would not let me check out and repeatedly asked me to upload an odometer photo after I did so about 20 times. I eventually just went to the counter to return the vehicle. I would have liked a reminder to return the vehicle fueled as well, since the app didn't remind of that until I was starting the checkout process (I know it's pretty standard, but I don't rent frequently.) Folks at the place were nice, but the phone app needs work to be effective.Michelle S.
Customer Reviews for U-Haul Moving & Storage of Takoma Park
Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Donna P.
Could be more efficient pick up process if information contained in the reservation is actually reviewed rather than repeating redundant questions that could easily be answered.CHRISTINA C.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Sahlu T.
Great experience!Susan D.
El cliente no dejó un comentario.VIC R.
Nothing, service was great.WILLIAM H.
I was overcharged approx $200. After I called customer service I was told the general manager would call me back. After 3 days I am still waiting for them to call me and get the overcharge resolved.ELIZABETH A.
High traffic location. Staff is patient and does an excellent job meeting last minute requests.Blake H.
El cliente no dejó un comentario.HISHAM A.
El cliente no dejó un comentario.PHONSHANTA J.
The staff was unprofessional and not helpful. They did not assist in retreiving our equipment and we were chastise because we had difficulty moving it out the truck out of a tight space.SAUNDRIA C.
N/A - it was great!WILLIAM A.
Staff was very friendly, knowledgeable, and helpful. I had a great experienceOwen B.
Get the foot print on the inside glass in the cab, the cup holder needed a little attention The woman that helped was great with the pick up of the vanDOUGLAS G.
El cliente no dejó un comentario.George P.
Thank you Charlean for all you help!GEORGE B.
El cliente no dejó un comentario.Omar R.
An express online checkin turned into an hour long wait in line. An hour in which I officially was already paying for the rental. On my arrival two different staff told me I had to Jin the back of the checkin line despite my online checkin. Once at the desk, the assistant informed me I should have connected with staff outside for check-in. I was never told I needed to take photos of any scratches/damages on the vehicle upon pickup - I found this out incidentally. On returning the vehicle I waited 15 minutes before hunting down a staff member to whom I could give the keys. Missing the pre-pandemic efficiencies I enjoyed at this location.CAROLYN W.
I had very bad experience with U-Haul rental I paid almost 2000$ but they did not delivery destination And I need pick i myself I never rent again It sucks meTRINPO T.
Change the upper management of the company - this is a well below average service company, and its consistently poor performance can only be explained by poor upper management.Vincent F.
The check in process was efficient. Greg was helpful with checking in the vehicle. He was very pleasant to speak with and made me feel like a valued customer.Jennifer S.
El cliente no dejó un comentario.WOODROW R.
I got bad experience with U-Haul BOX rental Because they almost charged 2000$. But they didn't delivery at door and I need to pick up myself I'm So So disappointedTRINPO T.
El cliente no dejó un comentario.JANET B.
El cliente no dejó un comentario.CARLOS C.
The staff take their own time to do the simple tasksNERY S.
This location is nearly impossible to get into from the street. The ONLY way to enter is coming from the south on New Hampshire Ave. Parking is limited for leaving your own vehicle during your rental. Otherwise the experience was mostly positive. There were several staff waiting on customers. The waiting was organized and kept to a minimum. The return process was amazingly simple. This location has huge fleet of vehicles standing by for rental (visually anyway). There is a Shell gas station three blocks south on NH Ave.Stephen M.
I had a reservation that started at 0730. I was checked out at 0750 -- there were three associates, and I was asked to wait in line for a few minutes, as the second of two customers. I was surprised that the rental period expired at 1130 instead of about 1150. It wasn't a big deal: I returned it right about 1130.BERNARD JAMES R.
I filled the gas to where it was and they charged me for 4 gallons. I waited for 15 minutes for a rep to check my return and he didn't come back so I left. I had to call the store hours later for someone to generate a receipt after o returned the vehicle 12 hours early???? Service sucked the lady on the phone was rude and I believe she overcharged me on purpose. I usually rent twice a month and I never bring the gas in short NEVER !!!! I'm going to look into the competitionRobbie C.
I utilize Uhaul regularly for personal and business needs. I would never patronize this location again. Not only is the customer service terrible, the owner and employees do not care. They are well aware of he issue but walk around pretending to be busy to not assist. Very unfortunate visit, almost made me late for my appointment from standing in line for ridiculous amount of time. Then when I finally received the truck, the owner pulled up and just walked off. Without any conversation or mentioning addressing gas, miles, or possible damage. Worst experience, terrible owner, employees are bad too. This place needs to new management and ownership, I was seriously disgusted that I had to patronize since I was picking up my furniture and that was the only location available with the size I needed. Terrible, terrible, terrible customer service. I stood in line over 20 minutes without so much as a "Welcome", Due to them making me late, I was not able to return it on time either the following day. My whole day was messed up by there lackadaisical and lazy customer service. Then was more upset when I was charge additional for the return when I was late by one hour. For a company that charges for every little thing, I would expect at least decent customer service and appreciation. Especially since without us, that owner's franchise would not be successful.Alisha M.
The customer service employee was not trained well and she has a bad attitude on top of her incompetence. The system was extremely slow (at least that was what we were being told) having each customer wait in line for 20+ minutes. It took me close to an hour just to check out an already reserved truck. I will not come back to this location for sure.Dereje D.
El cliente no dejó un comentario.Kevin R.
While it is a little hard to say .. Everything went so well .. but I might suggest having add'l personnel working at the site .. Yes I do know that the walk-ins come "now and then" .. so... eh .. it was just me being a little impatient.. Everyone was otherwise efficient and helpful. GraciasHERBERT H.
El cliente no dejó un comentario.BHUPINDER S.
El cliente no dejó un comentario.ANDRES T.
-no one helped me get the truck out for me to use they just sat there talking while i struggled -no one told me how any of it worksERIKASTEPHANIE L.
The right turn signal was broken on my vehicle which made me feel very unsafe every time I had to merge or turn right. Other than that, the experience was fine.Emma K.
El cliente no dejó un comentario.Adam B.
The "phone check in" is a complete joke, the need to call an alternate number absolutely insane, terribly designed process that cost me tons of valuable time. Totally disgusted, tbh.KATIE T.
Person was very niceGERALD M.
Signature movers did a great job off loading for me.Rae P.
El cliente no dejó un comentario.Sydney S.
Great staffMICHAEL W.
El cliente no dejó un comentario.Lesley M.
Easy access, my rental was ready when I arrived. Great customer service.NPANKORO D.
Can't watch a customer struggling to check in for half hour before deciding to helpCRAIG F.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.DACEY R.
El cliente no dejó un comentario.REBECCA T.
El cliente no dejó un comentario.Susanne S.
Very easy experienceJOHN D.
El cliente no dejó un comentario.JULES K.
It seems the self check in on line only speeds me up a bit. I still have to wait in the long line behind the folks that did not pre check in. You should have a line that is for self check in folks.Richard L.
Need more people in the counter. There is always a line.Julieta P.
The gentlemen who assisted with the auto transport were extremely helpful and professional. Also another staff member was exceptional however one staff member was unprofessional and did not appear to possess job knowledge.Melanie B.
All of the employees were efficient and patient with all customers. They were very orderly and still very understanding and extremely helpful. My project was very quick from beginning to end. Gracias.BEVERLY F.
Great experience. The staff was very helpful with noting a change in the mileage of the truck, that differed from what was on the contract.Susan D.
I hate Uhaul. I hate getting nickel and dimed everywhere for arbitrary fees. When I returned my truck after hours, I paid a $20 after hours fee. For what? Did it cost you more to receive my return after hours? When you screw your customers, they'll hate you, bad-mouth you, and not come back.ANDREW S.
El cliente no dejó un comentario.Xueqi C.
Difficult to get to. Lack of local signage made finding entrance/exit needlessly challenging.EDWARD A.
Employee they are not friendly specially when I re turn the car I am waiting a lot of timesMESFIN S.
Muy mala atenciÃ³n en el countertop, estuve esperando en la lÃnea por 20 minutos y llego una mujer a pedir la llave de un vehÃculo despuÃ©s que yo habÃa estado esperando y la persona que me estaba atendiendo me dejÃ³ y fue a mostrarle donde estaba estacionado la van que Ella estaba rentando. Al retornar el vehÃculo que habÃa rentado le dije a la persona que estaba afuera que necesitaba el comprobante o ticket para cobrarle a la persona a la que le habÃa hecho el trabajo y me dijo de muy mala forma que deberÃa de esperar hasta que el â€œeste libreâ€ para poder cerrar el contrato. Muy mala atenciÃ³n !, de todos, definitivamente NO recomendaria esta localidadFRANCISCO O.
Scheduler and locations should be in sync which is not the case. During an already stressful move I spent additional time due to lack of communication and service and getting a resolution or decision should not have cost me the time time needed.JESSICA B.
Friendly and helpful staffJoseph C.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.JASONCHARLES D.
El cliente no dejó un comentario.FRANCISCO J.
The customer service agent who checked me out was excellent - very efficient process and was very friendly.MICHAEL S.
El cliente no dejó un comentario.david Q.
El cliente no dejó un comentario.TIFFANY J.
I had to go into the store which was disappointing since I was set up to use my phone to pick up. The store was warm and I had to wait 20 minutes.Kathy G.
The truck we rented leaked badly and damaged some of our furniture, soaked several mattresses.ERIC H.
El cliente no dejó un comentario.Ismael G.
El cliente no dejó un comentario.TERRY A.
The first 15' van with 65K miles had to be exchanged as the cab was not well â€˜sealed' so that ones ears hurt when driving , even at low speeds. The second van with 10K miles was much more drivable but smelled of cigarettes. There was leakage from the back passenger side so that items placed there got wet during the rainy trip.CHRISTINA N.
El cliente no dejó un comentario.STEPHANIE W.
El cliente no dejó un comentario.CAROL T.
El cliente no dejó un comentario.Craig W.
El cliente no dejó un comentario.ESTHER D.
Customer service was horrible, then I was overcharged for a vehicle I didn't receive. Not happy with services. The only process that was smooth was returning vehicle.BARBARA W.
El cliente no dejó un comentario.Virginia H.
One of the best service I've ever had. Thanks to all the workers who made it an effortless processJonathan B.
El cliente no dejó un comentario.CALIPHBASHA A.
El cliente no dejó un comentario.Bidjan N.
I'd recommend it but tell my friend to arrive early as there was a long line that took us about 45 minutes. The person who helped us was very nice and we got exactly what we requested. Maybe some of the guys who are waiting to help you load could help the counter staff get the dolly, blankets, etc ??? There was a leak in one corner of the Uhaul and some rain came in.RANDALL C.
El cliente no dejó un comentario.AUTUMN T.
El cliente no dejó un comentario.COLLINS M.
Very good experience, I've rented from this location multiple times. Excellent service Very efficient.STEPHEN P.
For me I think we should get more grace period because after we use the vehicle we have to put back the gas and sometimes the waiting at the pump takes awhileVIVIENNE B.
Had some trouble with the app, but customer service got it sorted out.Mark G.
El cliente no dejó un comentario.December B.
El cliente no dejó un comentario.December B.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Francisco Z.
El cliente no dejó un comentario.COLLETTE R.
The wait for pickup Sunday morning excruciatingly long. You need more staff on the weekends at close of month.Marcela L.
El cliente no dejó un comentario.Palash A.
Servicios adicionales en esta ubicación
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