Customer Reviews for U-Haul Moving & Storage of Takoma Park

14,934 comentarios

6889 New Hampshire Ave   Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)

(301) 270-6400

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(301) 270-6400

6889 New Hampshire Ave
Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Shamaya F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pahel B. 
Clasificación:
3.0

Gregory was a tremendous help. Very gracious and knowledgeable. He greeted us immediately and assisted throughout the entire pickup process. He is a wonderful representative of the Uhaul brand. Thanks Gregory

Mia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nkwami O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Pamela J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohmand B. 
Clasificación:
5.0

While truck was clean, it was rather old and not as easy to drive… The young lady who helped me was fantastic! She was great and very helpful…very nice and very professional! It was a pleasure dealing with her…

SHARYN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin M. 
Clasificación:
5.0

I had an odd experience with my truck. When getting gas to return left key in truck and closed the door. Did not lock the doors. Was unable to get back into the truck even though both driver and passenger side doors were unlocked. Roadside assistance had to be activated. Everyone was helpful. Needless to say though it was no fun the additional hours of stress and coldness having to navigate a truck malfunction. So if it is necessary to take the keys with you please inform future renters.

Edwig P. 
Clasificación:
5.0

the truck that I used i had to failure, the oil change light went on and the tire gauge went on as well those were the only bad things that I encountered on my van rental other than that everything went well and fast

Pablo M. 
Clasificación:
1.0

Returned van at 10:00 PM with gas added, yet got charged for afterhour fee + cost of gas which I already filled to the indicated limit, totally unfair!

Wondwosen B. 
Clasificación:
2.0

So in my vehicle that I was driving the truck had the gas gauge fluctuating from the beginning Almost full To 7/8 of a quarter they still charged me Even though

Angel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herman N. 
Clasificación:
2.0

I've rented several U-Hauls in Montgomery county in the past month due to moving. Every single time I've rented a U-Haul I received an invoice saying toll/citations that I half to pay $3.37 or $2.83. I have never passed a toll zone. I do not understand why they continue to add this fee at first I thought maybe so I paid it but after the 4th time of them doing this and I know for a fact I've not drove any toll or citation areas I've realized they are trying to get extra money.

Samantha C. 
Clasificación:
1.0

Teach employees how to properly install auto trailer, check lights, secure vehicle to trailer, and how to lower the wheel fender so the driver does not have to crawl out of the window.

Frank H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilson P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mister K. 
Clasificación:
4.0

El cliente no dejó un comentario.

zubeyir G. 
Clasificación:
5.0

Ninguno

norvin A. 
Clasificación:
5.0

Responsive & efficient.

Stuart K. 
Clasificación:
4.0

Nada

Vince S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaime T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Milton D. 
Clasificación:
2.0

Using the app was difficult but the line inside the store was slow. I was charged for gas despite returning gas tank to pre-departure level.

Tim N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARGARET F. 
Clasificación:
5.0

El cliente no dejó un comentario.

kim H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

Everything is ok

Kevin H. 
Clasificación:
3.0

The van was not clean when I got it. Had to clear out candy wrappers and some other items. Including my hands being dirty from the steering wheel. Nice people and the van ran perfectly but the cleanliness concerns me especially in the Covid environment.

Kedra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar D. 
Clasificación:
5.0

quick, affordable, and friendly. Thank you!

MATTHEW M. 
Clasificación:
5.0

Excellent experience, thank you

Mark B. 
Clasificación:
5.0

The cargo van we reserved was not available when we arrived and the staff quickly made a small box truck available in its place. Smart move by your people.

WilliamD M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
5.0

Quick and easy rental and return.

Ronika P. 
Clasificación:
1.0

Customer assistance

Adams K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIXIT T. 
Clasificación:
2.0

Speed up the process. Line was insanely slow. Confusing on returning items. Eventually was told to take the trailer to the back and unhook. After that stood in line 30 minutes to get receipt and the staff questioned why I hadn't had the unit inspected and checked in before dropping it. I explained that they had told me to do that. They were nice, but it further highlighted the confusion. The hoards of men standing outside to harass people into hiring them for help moving was off putting. Made my wife uncomfortable sitting in the truck. They should have an area to hang out. Not meandering the parking lot.

Corey S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Helen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

toya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pearce T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos T. 
Clasificación:
5.0

El cliente no dejó un comentario.

werner H. 
Clasificación:
2.0

Have the equipment that people reserve and make it safer to return things at night

Geoff W. 
Clasificación:
1.0

Passenger side rear mirror was broken, literally held in place by a penny jammed in a crack. Driver side rear view mirror was also cracked. Cabin smelled like cigarette smoke, storage area smelled like it was used to transport humans. Awful experience all the way through.

Andrew G. 
Clasificación:
5.0

I love the personal customer care of the staff. It makes me smile every time I rent a vehicle. Thanks a million.

Diana K. 
Clasificación:
5.0

Excellent service with a friendly smile.

Arthur C. 
Clasificación:
5.0

Everything was good

Harold O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abudukahaer K. 
Clasificación:
4.0

Was easy to drop off and the staff helped us without us even asking. I did have to call to get an emailed receipt but it was not difficult.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

The after hours check out process is too long for under-lit parking lot with too many strange people cutting through the property. The check out steps where not sequential, so I found myself going back and forth from the unlocked rental to the front of the building again and again (through the dark lot). The app should warn you to turn on and allow location tracking before starting the other steps. Once within the app, the other features don't connect after allowing tracking. Lastly, the QR scanner didn't work at all. I had to ask a friend to come to the lot so I could try with his phone. Overall too much of a hassle whe it was only $20 more to use the daily rental from enterprise/Avis

Jackie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
3.0

El cliente no dejó un comentario.

sifredo Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
5.0

professional and courteous workers.

Ruben P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tempestt B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamara C. 
Clasificación:
5.0

Everything is perfect. Thank you.

Moges C. 
Clasificación:
5.0

The ease of service is incredible, I have been using Uhaul since college, over 30 years and you guys just keep getting better, well done y'all should be proud

Kenneth C. 
Clasificación:
5.0

Agent Jessica was very Pleasant, Proffesional and helpful. I would like to thank her for customer service.

Jasbir M. 
Clasificación:
1.0

Poor customer service.

Aldo H. 
Clasificación:
2.0

There was nothing wrong with my experience picking up the truck at this location. However, I am leaving 2 stars because this was not the location I had requested in my reservation. It was not until the day before I needed the truck that this location was confirmed. This location was much farther away than I had budgeted time for which threw off my day. I have used several different moving truck companies before and have always been able to pick up a truck where requested. I won't use Uhaul again.

Patrick H. 
Clasificación:
3.0

The online system did not notify me that reservations are canceled after 1 hour. The truck seemed to be in disrepair a service light came on and I kept getting a message to tighten the gas cap. I tried several times. That did not resolve the issue.

Tiffiany J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Efren Y. 
Clasificación:
4.0

24/7 bar code wasn't working so had to check in at desk. That was quick. Next link sent to approve or dispute condition of rental didn't work, so had to report large scratch via text. Overall good rental.

Kristin D. 
Clasificación:
4.0

The folks here were very quick. I was in and out in no time. My only concern is I suspect I was double charged for keeping the truck a few extra hours.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

You can start by Not having a third employee sitting in front of a computer playing games on his phone, while 6 people are desperately waiting in line.

Pearce T. 
Clasificación:
5.0

Offer dolly for the loader not for selling....

Paulette K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E. 
Clasificación:
3.0

This location is convenient but I was told a different price for extending beings though I wasn't sure if I could get it back on time. I was told no worries, it is hassle-free, just return it with the same amount of gas (which was almost empty when I picked it up).

Contessa A. 
Clasificación:
4.0

No comments

Donald W. 
Clasificación:
5.0

i'm not sure. i like things the way they are.

Dallas J. 
Clasificación:
5.0

The Staff is nice and friendly, the only issue was that I had a glitch in the app to return the rental but one of the staff took care of it.

Mohamed B. 
Clasificación:
5.0

Exceptional experience and service. Will recommend U Box to anyone moving in the future. Box arrived ahead of schedule and everything arrived safe and sound.

William S. 
Clasificación:
5.0

I used the 24/7 self check in /check out. And it worked out smoothly. I like U-Haul and would recommend it to anybody that needs moving and storage equipment. Jose

Jose F. 
Clasificación:
5.0

I've been years. renting in uhual and I love the customer service very friendly and professional

Ana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mika C. 
Clasificación:
5.0

It's quick and the customer service is awesome

Feseha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
5.0

Good service

Selvin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERT J. 
Clasificación:
1.0

The truck cut off for me several times I call customer service I should've got some typo discount but the manager said he have to put the truck in the shop first Telling a lie

RONNIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdu T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob K. 
Clasificación:
1.0

Justice Arnold is rude and doesn't seem to like working there; was not informed until I got arrived that there were no appliance follies available - overheard that there also were no regular dollies available. There were about half a dozen available for sale at $60 - $70 each though. Truck screeched the entire way. The flimsy rubber tie holding the Dolly parked inside the truck was caught on my cart and broke. Will not be paying for a dolly that I did not use. Did not need roadside assistance.

Chablis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabrice T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pascual P. 
Clasificación:
3.0

Stop making customers walk to the back lot to find their truck amongst a sea of trucks. It is gravel parking lot and I most twisted my ankle twice. Very unsafe and not customer friendly. Someone should be pulling the trucks up front. Also had to drive back up front to pick up dolly and ended up getting trapped between several trucks and customers which delayed my time even further.

NoraWood W. 
Clasificación:
5.0

They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.

Demeisha H.  |  Overall Experience 
Clasificación:
5.0

Good stuff

Brooke F.  |  Overall Experience 
Clasificación:
5.0

Maurice was great

Cameron P.  |  Overall Experience 
Clasificación:
3.0

My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.

Chris G.  |  Overall Experience 
Clasificación:
1.0

They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn't arrive until 12:30 & Unit wasn't delivered until 5p. Pickup was late.

Kymberly J.  |  Overall Experience 
Clasificación:
2.0

My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect

DuBois F.  |  Overall Experience 
Clasificación:
5.0

I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.

Katharine D.  |  Overall Experience 
Clasificación:
1.0

They charged me and put my card on auto pay for a storage unit I’m not renting

Andrea L.  |  Overall Experience 
Clasificación:
5.0

Delivery guys were awesome. Everything went well

joseph g.  |  Overall Experience 
Clasificación:
5.0

Janal and the team were super helpful and fun to work with!

Barbara H.  |  Overall Experience 
Clasificación:
3.0

My storage units door was ajar, and a few of my tubs were missing.

David J.  |  Overall Experience 
Clasificación:
5.0

I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Gracias

Thomas R.  |  Overall Experience 
Clasificación:
5.0

I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. ¡Gracias!

Mary C.  |  Overall Experience 
Clasificación:
3.0

I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.

Teri C.  |  Overall Experience 
Clasificación:
3.0

Did not use or see storage facility. Don't know why I'm being asked to rate it.

Benjamin B.  |  Overall Experience 
Clasificación:
5.0

Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!

Alison C.  |  Overall Experience 
Clasificación:
4.0

My unit was placed at my home not at a U Haul facilty.

monica l.  |  Overall Experience 
Clasificación:
5.0

Janal was amazing! Thank you for making our experience seamless!

Tina B.  |  Overall Experience 
Clasificación:
5.0

Great service!

William M.  |  Overall Experience 
Clasificación:
4.0

Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!

Joshua S.  |  Overall Experience 
Clasificación:
1.0

I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!

Tom C.  |  Overall Experience 
Clasificación:
1.0

Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.

JOHANNA C.  |  Overall Experience 
Clasificación:
1.0

Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call

TUESDAY N.  |  Overall Experience 
Clasificación:
4.0

Bueno

Dan Y.  |  Overall Experience 
Clasificación:
2.0

Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.

Stephen B.  |  Overall Experience 
Clasificación:
5.0

I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!

BOYD P.  |  Overall Experience 
Clasificación:
5.0

Would highly recommend U-Haul!

Andrew M.  |  Overall Experience 
Clasificación:
4.0

The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.

JEFFReY W.  |  Overall Experience 
Clasificación:
5.0

The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.

jan s.  |  Overall Experience 
Clasificación:
5.0

Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.

Haris H.  |  Overall Experience 
Clasificación:
4.0

Janelle with UBox was very professional in handling business and keeping me updated with any changes regarding my shipment. She had excellent customer service.

Jade S.  |  Overall Experience 
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