Customer Reviews for U-Haul Moving & Storage of Takoma Park

13179 comentarios

6889 New Hampshire Ave   Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)

(301) 270-6400

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(301) 270-6400

6889 New Hampshire Ave
Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Bueno

KEVIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID E. 
Clasificación:
3.0

Customer services can be improve overall

Nery S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEDIRS T. 
Clasificación:
5.0

All the staff, Charlene in particular checked me in, were so friendly and incredibly helpful! She made the entire process quick and easy. I'll definitely be returning to this location in the future.

Christine C. 
Clasificación:
2.0

Truck muffler was making noises poor customer service

BRYUN W. 
Clasificación:
4.0

Cab smelled a little strong of cleaning supplies? Scented something? Otherwise, my UHaul experience was good. Quick and easy to pick up/drop off the truck in the allotted time.

KEVIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

Great customer service, good equipment.

KRISS S. 
Clasificación:
1.0

Everything from management to service was terrible, and it has been each of the 3 times used this location...very slow, understaffed and dosent answer phone calls even when not busy...wont be using or recommending this location to anyone again..

Ronald W. 
Clasificación:
5.0

Great crew. Equipment looks well maintained.

JUAN F. 
Clasificación:
5.0

Excellent service. Polite, quick and professional.

JONATHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina H. 
Clasificación:
1.0

Do not ever use the movers you sent me for anyone else. I will be calling shortly to submit a claim for all of the damage that was done.

Evelyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXIS T. 
Clasificación:
1.0

Location didn't honor my reservation for a 17ft truck which was not available. Had to settle for a 15ft truck...which I had to rush to return it because it was going out in the am.I also got a email stating the truck hasn't been returned after 2 days since my rental.

VINCENT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GABRIEL T. 
Clasificación:
3.0

Hire more employees. Demand clearly outstripped supply.

Paul F. 
Clasificación:
5.0

My agent was excellent

JOHN R. 
Clasificación:
5.0

Extraordinario servicio al cliente

VICTORIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUMBERTO DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellis C. 
Clasificación:
3.0

Low tire pressure light on and brushed off by staff. Fail to understand why it always takes close to 30 minutes to check out a truck. Your reserve a truck on line is horrible. Your 800 number also takes a good 15 min to get an answer. When I compare with the Ryder experience uhaul has lots to learn

KENNETH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FIREW B. 
Clasificación:
3.0

El cliente no dejó un comentario.

GUSTAVO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIana G. 
Clasificación:
3.0

Make sure the vehicles are serviced. Along with not having such a long wait time to receive the vehicle.

Latrice B. 
Clasificación:
5.0

The longer time to check in in line

Mebratu L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc R. 
Clasificación:
5.0

Not sure

George L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryanne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAWOHN G. 
Clasificación:
3.0

1. Used the app for mobile check in. At check in the app was down "for routine maintenance." WHY SCHEDULE MAINTENANCE FOR THE LAST SATURDAY OF A MONTH WHEN EVERYONE MOVES THEN? 2. Why have mobile check in if everyone has to go in the same line to pick up the truck? Should have entirely separate line. 3. Right rear view mirror was so loose it rotated 180 degrees when driving.

DAVID L. 
Clasificación:
4.0

It would have been extremely helpful if there were more staff available at the counter. Also, customers with reservations should NOT have to wait in the general line. The wait for service was more than 45 minutes. Otherwise, it was a pleasant experience.

LOLITA W. 
Clasificación:
1.0

Finish helping the customer instead of leaving her standing there waiting while the staff member walks away with another staff member to discuss what he'd like to have for lunch.

Nicole W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHINE B. 
Clasificación:
3.0

Very difficult to use the app to find car. Wasted 30 min of my 4 hour block. Unclear extra requirements before getting access (would've been faster if I'd known those steps in advance). I would not use Uhaul again.

Emily E. 
Clasificación:
3.0

I would say that some of their staff (women) were very helpful, checking the car miles, putting air to the tires. I was very grateful.

PETER I. 
Clasificación:
4.0

Very slow on the inside to pick up vehicles. Need more people working counters.

KAREN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMSON M. 
Clasificación:
4.0

NO COMMENTS.

AHMEDTEDSON S. 
Clasificación:
2.0

Horrible online checking. Poor wifi in parking lot. Hard to find rental unit.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Slater K. 
Clasificación:
5.0

Need to always have the rest room open

TAMMY S. 
Clasificación:
2.0

I had called him to say I would be a little bit late. I was 30 minutes late and Had told them so but was never the less charged for a full extra day. I think that is a little chicken S...

Michael B. 
Clasificación:
1.0

Equipment had no good working brakes & was forced to buy insurance even after indicating ky own was to cover

SHADRACK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE B. 
Clasificación:
4.0

Asked me to back a trailer into a tiny spot which I refused to do because I do not have the skill to do it. The guy looked put out that he had to detach it himself. It was a fast drop off though.

MARK C. 
Clasificación:
5.0

The Engine need tuneup.

YONAS W. 
Clasificación:
5.0

Gracias

HALEFOM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Franklin A. 
Clasificación:
4.0

The documentation said that the truck gas level was full, but this was not the case at the first inspections.

FERNANDO R. 
Clasificación:
5.0

You guys have the best service, no other ones like you on everythin.

Becky R. 
Clasificación:
1.0

Truck was awful. Not safe to drive at all. Steering wheel was dancing so the truck on the road. Even with no load truck was making so much noise and was moving too slow. I did not have time because i already spent too mucj time trying to find the truck and waiting them to move the other truck blocking mine. Such a terrible experience

mustafa B. 
Clasificación:
3.0

Although the service was overall good, there were a few experiences that could have made the interaction much better. 1st. On arrival at the property, we were aggressively met with individuals presenting themselves as helpers. I think this is a well Needed service for those people needing it. However, these individuals aggressiveness, even after expressing that we didn't need assistance was concerning. 2nd, your mobile app kept crashing and we were not able to take advantage of the express mobile pick up. This caused a long wait for a rep. and thus delayed our plans.

JULINDA M. 
Clasificación:
5.0

Always meets expectations.

Evan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE K. 
Clasificación:
2.0

The truck was given late, and there was no support for the movinghelp portion of the move.

JESSICA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY F. 
Clasificación:
2.0

They are in need of a solid Gm...

VINCENT H. 
Clasificación:
3.0

Need at least 2 more plea People work sundays.

SONIA M. 
Clasificación:
1.0

Employees attitude is unprofessional

MAGDI E. 
Clasificación:
5.0

necesito que no me comparen con otros clientes porque yo trabajo para mi propio negocio y no tengo deuda con U HAUL

Fredy D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Steven Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANYLEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO R. 
Clasificación:
5.0

Gracias

BLANCHE M. 
Clasificación:
1.0

I would recommend next time more professionalism. The customer service was decent but the amount of mistakes was un expectable.

MARKITA M. 
Clasificación:
5.0

This location was clean, efficient and quick. Charlene was amazing. Honestly so helpful! Moving is stressful, so it was a blessing to have her help and Uhaul's service as well.

DUNCAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laverne B. 
Clasificación:
2.0

I had to go behind the building on the rocks to get the truck instead of bringing it around to the front. I was scared to hit the tree stomps or go over the cliff. The truck was having some issues, like the driver door didn't close all the way. The mirror on the passenger side is very loose and I had a hard time seeing on my right side. When I returned the truck, waiting about 45 min before I was checked out. Staff was not friendly at all.

GLADYS J. 
Clasificación:
5.0

Allow better tracking of shipping progress. Uhaul staff should always know where the box is.

Hans U S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNESTO K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill N. 
Clasificación:
5.0

I love uhaul!

Mike R. 
Clasificación:
5.0

You guys are great ease to work with Thank you all

JOSE C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Margaret B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
3.0

The quality of the boxes are completely inferior to the ones sold in Rockville. I purchased medium and large boxes by the bundle and they meshed together perfectly when folding the flaps to tape them. I bought 4 Grand Wardrobes, 2 shorty wardrobes and 6 dish barrels and not one folded properly. I will never buy boxes from this location again

JESTOVER J. 
Clasificación:
3.0

The reason I rated this location average is because of the people outside of the store. There were men who do NOT work for uhaul outside who would run up to you and your car to see if you need any help. That is very alarming and unsettling, especially for a woman who is alone.

April R. 
Clasificación:
3.0

El cliente no dejó un comentario.

RENATA C. 
Clasificación:
3.0

Truck was a different style than pictured, did not include ramp specifically advertised, frame of truck bed was bent, engine roars like it is about to explode, overcrowded lot full of too many trucks

NICHOLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELAINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Somjet P. 
Clasificación:
1.0

El cliente no dejó un comentario.

OCTAVIAJESSICA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leticia Q. 
Clasificación:
5.0

They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.

Demeisha H.  |  Overall Experience 
Clasificación:
5.0

Good stuff

Brooke F.  |  Overall Experience 
Clasificación:
5.0

Maurice was great

Cameron P.  |  Overall Experience 
Clasificación:
3.0

My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.

Chris G.  |  Overall Experience 
Clasificación:
1.0

They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn't arrive until 12:30 & Unit wasn't delivered until 5p. Pickup was late.

Kymberly J.  |  Overall Experience 
Clasificación:
2.0

My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect

DuBois F.  |  Overall Experience 
Clasificación:
5.0

I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.

Katharine D.  |  Overall Experience 
Clasificación:
1.0

They charged me and put my card on auto pay for a storage unit I’m not renting

Andrea L.  |  Overall Experience 
Clasificación:
5.0

Delivery guys were awesome. Everything went well

joseph g.  |  Overall Experience 
Clasificación:
5.0

Janal and the team were super helpful and fun to work with!

Barbara H.  |  Overall Experience 
Clasificación:
3.0

My storage units door was ajar, and a few of my tubs were missing.

David J.  |  Overall Experience 
Clasificación:
5.0

I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Gracias

Thomas R.  |  Overall Experience 
Clasificación:
5.0

I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. ¡Gracias!

Mary C.  |  Overall Experience 
Clasificación:
3.0

I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.

Teri C.  |  Overall Experience 
Clasificación:
3.0

Did not use or see storage facility. Don't know why I'm being asked to rate it.

Benjamin B.  |  Overall Experience 
Clasificación:
5.0

Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!

Alison C.  |  Overall Experience 
Clasificación:
4.0

My unit was placed at my home not at a U Haul facilty.

monica l.  |  Overall Experience 
Clasificación:
5.0

Janal was amazing! Thank you for making our experience seamless!

Tina B.  |  Overall Experience 
Clasificación:
5.0

Great service!

William M.  |  Overall Experience 
Clasificación:
4.0

Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!

Joshua S.  |  Overall Experience 
Clasificación:
1.0

I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!

Tom C.  |  Overall Experience 
Clasificación:
1.0

Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.

JOHANNA C.  |  Overall Experience 
Clasificación:
1.0

Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call

TUESDAY N.  |  Overall Experience 
Clasificación:
4.0

Bueno

Dan Y.  |  Overall Experience 
Clasificación:
2.0

Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.

Stephen B.  |  Overall Experience 
Clasificación:
5.0

I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!

BOYD P.  |  Overall Experience 
Clasificación:
5.0

Would highly recommend U-Haul!

Andrew M.  |  Overall Experience 
Clasificación:
4.0

The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.

JEFFReY W.  |  Overall Experience 
Clasificación:
5.0

The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.

jan s.  |  Overall Experience 
Clasificación:
5.0

Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.

Haris H.  |  Overall Experience 
Clasificación:
4.0

Janelle with UBox was very professional in handling business and keeping me updated with any changes regarding my shipment. She had excellent customer service.

Jade S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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