Customer Reviews for U-Haul Moving & Storage of Sun Valley

4,504 comentarios

7721 Hollywood Wy   Burbank, CA 91505
(S Of I-5)

(818) 768-4100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 768-4100

7721 Hollywood Wy
Burbank, CA 91505
(S Of I-5)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel N. 
Clasificación:
5.0

Great service…. Very professional….. A

DAVID M. 
Clasificación:
4.0

Location was clean and organized but customer attention was poor

CESAR P. 
Clasificación:
3.0

The van was not "filthy" but had obviously not been washed in a while and I found some items left behind by the previous users. It served it's utilitarian purpose, and the guy behind the desk got the job done, but I would NOT say that anyone went the extra mile. At the same time, I guess we should all be glad you just have workers, at all, since they are hard to come by these days.

Kim S. 
Clasificación:
2.0

The rental and equipment were great. Service by the person hooking up the trailer at pickup and the person unhooking at return was great. Unfortunately, someone failed to record the trailer back into inventory until almost 24 hours after I returned it. As such I was then charged for an additional day. I immediately notified the store of the error and they said they would correct it and I should receive a credit in 3 to 4 days. I find this unacceptable and not in keeping with the uhaul return policy and procedure. Very disappointed.

KENNETH M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
1.0

Horrible service with the employees. They barely provided information. I felt I had to ask numerous times on the instructions of where to drop of the trailer. They were not clear and did not want to unhitch it until I moved to “where it had to be dropped off” which was about 20 ft from where I parked and it clearly had signs to drop off where I was parked. Would not recommend this location to anyone.

Aurora R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott O. 
Clasificación:
5.0

I like the way you guys handle business

romdhave B. 
Clasificación:
1.0

Took forever to get served, they served someone that came in after me before me. Then I got charged 1galon of fuel even though I drove under 25m, and put 2 gallons in and average is 13.9m per gallon. This is my 3rd U-Haul in a month and this location has turned me off

Dimitrios I. 
Clasificación:
2.0

Staff was not friendly whatsoever. I will go out of my way to not use this location again.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
2.0

I did not receive the equipment I asked for. Also, the clerk was attempting to charge me for gas. I replaced the fuel and put the meter back to half. She says the meter was “a little bit past half” . I'm not sure what that's supposed to mean seeing that she denied it being 3 quarters or halfway between half and 3/4. The meter was on half when I received it. Also, I walked in to check out and there were no other customers. When we came in to do paperwork, she started helping two other customers and disregarded me. Unprofessional service

Ryan P. 
Clasificación:
5.0

Great place…. Very clean and organize…. The staff is great.. And the manager is awesome as well A+ all the time……. Only place I go to rent stuff nowhere else…..

DAVID M. 
Clasificación:
5.0

Kobe was excellent! The website reservation system does not seem to populate completely once you arrive at the location. This has happened to me multiple times. Not a streamline process as promised!

Peter P. 
Clasificación:
3.0

We reserved the truck in Canyon Country and then just before our pickup date we were told we needed to drive to Burbank to get the truck. We made the reservation 6 weeks before pickup and did not appreciate the extra travel required.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vardan G. 
Clasificación:
3.0

My suggestion would be is to have hand trucks and accessories ready in the truck. I had to drive back and grab what I needed. Gas, milage, time etc, are being wasted.

PAULO G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam H. 
Clasificación:
1.0

Staff was fine, but the trailer had so many problems that it ruined the experience. We had to delay our cross country trip by 1 day until it was fixed. You need better maintenance checks before rentals go out.

Brian M. 
Clasificación:
2.0

The cargo van was absolutely dirty

Diego A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Been renting from her for years now. I'm very pleased and I never had an issue.

Ara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Azusa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca B. 
Clasificación:
5.0

Everything is ok

Tomas M. 
Clasificación:
5.0

Love Kim and her staff..super efficient and friendly!

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter P. 
Clasificación:
5.0

Kobe did a great job! He was a fantastic help in our rental process!

Joanne Y. 
Clasificación:
3.0

You fucking charged me for 2 rental periods when I had it less than 12 hours. Wtf

THOMAS M. 
Clasificación:
3.0

Service was prompt and courteous.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin G. 
Clasificación:
3.0

Even with a reservation the vehicle was unavailable . One was found heading for Miami supposedly and was given to me. Car was clean however my concern is that I used my GPS to go from the uhaul to my hone and back. 18 miles each way and to pick up a table 8 miles away . I counted around 52 miles in my GPS and used less than a 1/4 of a tank. To my surprise the mileage on the car reflected 92 miles. I don't understand where the 40 miles appeared in the car. I think it's very strange, concerning and worries me that this could have happened or happened to others like that customer heading to Miami. The vehicle is AH81041 AZ plates. Consider yourself informed of this situation. Thanks GD

Genadio D. 
Clasificación:
5.0

Excellent service from kimberly.

Anthony M. 
Clasificación:
3.0

It was very difficult to return the trailer after hours. The return link did not work. No one at uhaul answered- there was a 35 minute wait to speak to someone. It took over an hour to return a little trailer.

Mark G. 
Clasificación:
1.0

The girl at the front desk was nice but she switched the truck I was renting which in turn I was charged for the wrong truck they had to refund the money and the only time I will rent again is from anywhere but UHAUL. Sorry but this is not the first time I or a family or friend has had issues with this company.

Ashley C. 
Clasificación:
5.0

A plus all day thanks ….💯💯💯🔥🔥🔥🙏🙏🙏🙏

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hugo P.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Almarosa V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Braulio R. 
Clasificación:
5.0

Great location and great customer service. Extend the office operation hours would be great.

Salvador T. 
Clasificación:
1.0

I hade to call the police on your manager.

Edgar Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhilbert G. 
Clasificación:
1.0

I have schedule a 26' uhaul and I was told that the A/C did not work In the truck! The gentlemen in the front deck said we can find you another truck and he found one in canyon country and booked me a new truck. He only booked it for 10hrs and I told him I needed for 24 hrs!! He said it's ok they will give to you for 24hrs. So I drove down to canyon country uhaul and they told me I can only have it for 10hrs and the previous gentleman made a big mistake!! Then I had to drive all the way back Hollywood wy uhaul and the gentleman did not care that I have was driving back and forth to get a uhual. I ended up taking the truck with no AC. That site was terrible did not care to explain the proper way to check a truck or clean!

Cesar O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hrach P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
5.0

The truck drove great and made our trip so easy

CHARLES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter E. 
Clasificación:
5.0

As we often used this site to rent U-haul vehicles, I would appreciate the consideration on the extra gas I returned the vehicle with. Thank you,

Camillo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELLE V. 
Clasificación:
2.0

The truck was ready and the lady at the front could be more friendly and helpfu. It seems like she doesn't like her job.

Miguel R. 
Clasificación:
2.0

Uhaul was covered with what smells like pesticide and we didn't notice it was anything more than just discoloration until it was too late. Now all our stuff smells like it, especially are table.

Ian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

From the Manager to the rest of the team , very professionals and great customer service!!

jose luis J. 
Clasificación:
5.0

The employees were great! Thanks!!

Micah Q. 
Clasificación:
1.0

This location has had problems for many, many, many years. I have rented different types of trailers from this location ever since I lived in the area…13 years. It is as if none of the employees care about how they treat the customers at this location. Another thing is your phone center and and the ability to call in and talk to the location to say that it is a giant pain in the ass and horrible is the understatement. Your whole process to try to talk to somebody at the location good things verified change something just to get simple questions answered is absolutely atrocious! They way the company is run in regards to contacting the location or trying to speak to someone in the corporate office is virtually impossible. And is totally and completely unacceptable. If Penske would go back to renting car trailers without having to rent a truck I would never use your equipment again. That's how bad the company and your process has become for me.

Tyler M. 
Clasificación:
5.0

The best experience I ever had with uhaul ever the management team and the employees were just perfect thank you so much

SOROUSH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BIANCA C. 
Clasificación:
5.0

Show us where basic functions are located in the vehicle and how to use them. Such as cruise control, parking break, etc. Other than that, “A Fantastic Uhaul!”

Julie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NERSES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTAK H. 
Clasificación:
5.0

Only place I rent my vans at ……A plus like always

DAVID M. 
Clasificación:
5.0

The location was easy in, easy out. Pre-checkin was helpful to that process.

Brian L. 
Clasificación:
5.0

Kim was great very knowledgeable and helpful!

Aniceto Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

tristan C. 
Clasificación:
5.0

Have more people like the young lady who helped me

CARLOS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhilbert G. 
Clasificación:
4.0

I moved a trailer and the Jack didn't work, very hard to drop. I strained myself and there was no one to help. Please check the paperwork. Gracias

Margaret F. 
Clasificación:
5.0

Best service like always…… only place I rent my stuff…. From …. The Manager is A plus all the time ….. she always ready to work gets you stuff ready fast …. A+

DAVID M. 
Clasificación:
5.0

A little bit of a wait, but manager on duty was receptivre and helpful.

Anthony P. 
Clasificación:
5.0

The trailer rental was quick and easy with no problems. The staff was efficient and knowledgeable.

John O. 
Clasificación:
5.0

Only place I go to rent a van or truck no other place…. A +

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Helpful people, easy process.

Jeff T. 
Clasificación:
5.0

Amazing service!!! Thank you Kim ..

jose luis J. 
Clasificación:
5.0

The passenger side mirror of the truck I rented kept moving while I was driving. So I was not able to use the right mirror which made it extremely difficult and dangerous to drive.

Owen C. 
Clasificación:
2.0

I didn't get a receipt either

Julio G. 
Clasificación:
4.0

I think everything is satisfactory at the Sun Valley / Burbank location especially the customer service the girls that work the daytime are friendly knowledgeable of the equipment and get you in and out quickly which I totally appreciate

Robert S. 
Clasificación:
5.0

Very nice staff thanks

Conrad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

mikhail L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
4.0

The rear gate was loose and rattling excessively

BRIAN P. 
Clasificación:
5.0

Customer service was fantastic! The store manager and another girl helped me out, both were very nice, I had no issues at all. Plus the store is right off the freeway super convenient. I will come back!!

marc D. 
Clasificación:
5.0

Continue what your doing. Everyone was very acknowledgeable and professional. Thanks I'll be back.

tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mlupe D. 
Clasificación:
3.0

I didn't drive more than 10 miles but was charged $10 dollars for gas which was not my experience with previous rentals

Henry L. 
Clasificación:
3.0

Not sure if this is the personnel at this location, or if it is a U-Haul policy, but I was not given nor offered a return receipt, which seems odd to me. When I asked for one, they said it wasn't normal to do that, and looked at me like I was crazy for asking for one. Still, none was offered. I had to call uhaul and ask for one, and finally one was emailed to me. Seems like a receipt for the successful return of the equi

PAUL D. 
Clasificación:
5.0

Gracias

perry M. 
Clasificación:
5.0

Very professional . Like always…. My favorite place….

DAVID M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeffrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HASMIK O. 
Clasificación:
5.0

Kim was helpful when I called and the prices for the materials I needed were less than the big box stores

RK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
1.0

This location is notorious for over charging, they are looking for an excuse to charge you for cleaning fee. Charge you for extra miles or gas

arman M. 
Clasificación:
5.0

Gracias

Joseph G. 
Clasificación:
5.0

TJ was super helpful and patient when assisting me.

Sabrina D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jelani B.  |  First Impressions 
Clasificación:
1.0

This has been the worst storage and uhaul rental experience I've had out of all the times I've used Uhaul over the years. Honestly I'll never use Uhaul again because of it. The one way rental process was terrible. No one on the corporate side could figure out how to put the drop off location I requested. It took 4 phone calls to get someone that could do it. I went to the storage location and requested if they could they said to call corporate. After finally reaching someone who knew anything they inform me I have to drop it off by 9am on the due date. The documentation didn't mention the 9am time so I planned to drop off after work. But since I'd get charged an extra day I changed my meeting schedule so that I could come drop off the truck at 7am. Which I did. However. When I arrived there was only one employee who was cleaning a truck out. The drive was blocked. So I had to sit and wait 10 mins before I could pull in and drop off the truck. I dropped off the truck gave him the keys. And then a week alter get a bill for an extra day truck rental. He did not check it in until after 2pm thus I got charged an extra day because they don't do things timely at this location. I went in 3 times! Trying to get them to credit me. I emailed them(no response. . Called them. Every time they said the manager was out and couldn't do it themselves. I gave up and let them keep my. Money. I had a storage unit there. That I was slowly moving things out over about 4 car loads. EVERY single time I went there was only one employee always busy outside of the building so I had to stand and wait 10-15 minutes to get my "white lock" key to access my own stuff. They need help. Very poorly managed facility that needs staffing increases or changes. Clearly they need the money they stole from me for the extra rental day more than I do, hopefully they use it to help pay for additional staffing.

justin m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CECIL EDWARD G.  |  Overall Experience 
Clasificación:
5.0

It was a pleasure to have a storage at UHaul and the management and facilities were great to work with Very pleased

Mark B.  |  Overall Experience 
Clasificación:
5.0

great employees

marcia s.  |  First Impressions 
Clasificación:
5.0

Good people, good facilities, never been to a better uhaul location.

Scott F.  |  Overall Experience 
Clasificación:
4.0

Really nice staff. Friendly and helpful. Clean and professional location.

Scott F.  |  First Impressions 
Clasificación:
5.0

Jose and Tony were both great & professional. They were there for everything that i needed. Gracias

Allan C.  |  Overall Experience 
Clasificación:
4.0

Great customer service! I had no problems with this UHaul facility at all. Very satisfied with the two months I needed a storage unit.

Thomas H.  |  Overall Experience 
Clasificación:
5.0

I received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.

Abby Q.  |  First Impressions 
Clasificación:
2.0

Every time it rained the water would go into the container and some of my things got ruined.

Erick C.  |  Overall Experience 
Clasificación:
5.0

Thanks for excellent service

GUADALUPE G.  |  First Impressions 
Clasificación:
5.0

Tony is the man ask for him!

DAVID G.  |  Overall Experience 
Clasificación:
4.0

Nice staff thank you

WAHID B.  |  Overall Experience 
Clasificación:
5.0

Daniel and Tony could not be any more helpful. These guys worked their butts off and I had a wonderful experience. I could have never asked for better customer service. I will always recommend here.

Alex S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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  • Ícono de propano
    Propano

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