Customer Reviews for U-Haul Moving & Storage of Sun Valley

4,340 comentarios

7721 Hollywood Wy   Burbank, CA 91505
(S Of I-5)

(818) 768-4100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 768-4100

7721 Hollywood Wy
Burbank, CA 91505
(S Of I-5)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MIKAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO M. 
Clasificación:
5.0

Kim (Manager ) goes above and beyond and truck was very clean , top notch customer services !!!

JOSE J. 
Clasificación:
5.0

Kimberly was amazing very friendly and knows what she's doing

GABRIEL W. 
Clasificación:
5.0

i am not happy with the staff that they work there specially the manager they charge me for blanket and dolly that we did not use that was on 1/13/2022

DIKRAN Q. 
Clasificación:
5.0

Overall it was a positive experience, however the staff at the Lankershim location had better customer service skills. The employee at drop-off seemed put off by having to deal with me.

Marc H. 
Clasificación:
5.0

Sometimes you have to wait a while to get service if there is a person or two ahead of you, but I understand it's not really practical to have more than one associate there if it's not busy.

BOBBY M. 
Clasificación:
5.0

The workers were very professional and friendly.

Jonathan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

HECTOR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TONY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

VAHAGN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTUR B. 
Clasificación:
5.0

None excellent service

CARLOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMINE Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARUTYUN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
3.0

Staff could be a little friendlier. Returned truck on Jan 31st at approximately 1240 amd did the self check in process. I don't always get an electronic receipt. So when I don't I ask for A hard copy. One representing told me I'd get an email to which I explained I don't get them and would still need it. He then left me waiting in the lobby while he cleaned and checked in another truck that arrived after me. The other representative told me I would have to wait until the truck was checked in. My prior experiences at all uhuals when self checked usually means the staff doesn't have to check it in again. However this representative went on to say most uhual customers lie and and re checked in the truck and cleaned it before issuing a receipt. His over all attitude and demeanor was to imply that I as well would lie and check in a truck under false conditions. I do alot of rentals and this is a first for me.

Donovan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

EMIL D. 
Clasificación:
3.0

Location is a small gas station on the corner- we missed it the first time. It's hard to get into, even with a Medium truck. Clerk made us back in twice. He was unable to locate the reservation and delayed our return but overall he was pleasant.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
5.0

Truck smelled like marijuana but clean

JERRY R. 
Clasificación:
5.0

The service was awesome and fast.

ALBERT P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
1.0

El cliente no dejó un comentario.

MANVEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL HENRY V. 
Clasificación:
1.0

Terrible service at this location i was given a truck that smelled of cigarettes amd ac was not working then when i returned after driving 10 miles i was charged $75 for smoking in the care. Unacceptable

ART E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

SIMON B. 
Clasificación:
5.0

All good.. thank you !

Martin S. 
Clasificación:
4.0

Wasn't sure where the key drop was

BRIAN L. 
Clasificación:
5.0

They are always quick and efficient great customer service!!!

JOSE J. 
Clasificación:
1.0

El cliente no dejó un comentario.

ARMAN T. 
Clasificación:
5.0

the representative that was on duty was knowledgeable, friendly and very professional!

Thomas P. 
Clasificación:
5.0

My experience was top notch. Friendly, dependable, and the right price. Great location and great people at this one too. Thanks for always being a quality rental. One suggestion: corporate needs to order more trailers to be available at each location. Slim Pickens and you're making the customers drive out of their way to get they type/size needed. I could have saved a bit because you had a big store 2 blocks from my destination yet I had to travel 10 miles to a different store to get my desired trailer. Otherwise, all good with Uhaul.

JOE D. 
Clasificación:
1.0

El cliente no dejó un comentario.

ARMAN M. 
Clasificación:
2.0

The lot person was not helpful. Did not help my guide the AT where they wanted it. The check in was not helpful. Person did not seen he was having a good day and rude.

GIOVANNI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian R. 
Clasificación:
5.0

I just don't agree on the fact that I was charged 20.00 per using hauls after hours option I rented two truck s form 2 diferent locations so I payed 40.00 on top of the other fees for some one to go and place some keys inside a little compartment because they open late on Sundays I have been renting trucks from haul most every week as an small business I think that some one should told me about the charges

Ramon L. 
Clasificación:
3.0

This trailer has issue brake locked and smoke and I don't feel safe abs return to there abs want refund and they won't let me refund and I ain't happy

ALBERT S. 
Clasificación:
1.0

I've been coming to this U-Haul for years this is the worst experience I've ever had

ARSEN S. 
Clasificación:
5.0

U-hail rep was very efficient had me out in a jiffy !!

DAVID G. 
Clasificación:
5.0

Great customer service and equipment always clean ! Thanks Kim for your amazing service! J.jarquin / Owner BKMOVERSLA

JOSE J. 
Clasificación:
4.0

Everything was just fine.

GARY K. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
1.0

Employee was very rude at this location. Accused me of moving cow manure and tried charging me $500 for it, told me she wont take the truck back this way and i should take it to another location. I went to another location and they said they have to charge me $200 to accept this truck because it doesnt belong on there lot. Went back to original location hours later when she was gone and another employee took the truck back with no issues.

Hovanes Z. 
Clasificación:
4.0

Van was dirty when i picked up

charles P. 
Clasificación:
5.0

The self pickup was annoying. I arrived and walked through the steps. I submitted a picture along with the front and back of my drivers license. It asked for more proof so I uploaded my passport and provided my company phone number. It then made me wait for a support chat. During the chat I was told the company couldn't be reached when the company had no missed calls and the chat booted me back to the verification screen to again upload my passport.

Christopher Q. 
Clasificación:
5.0

Thank you 😊

DAVIT A. 
Clasificación:
5.0

The staff at this location is terrific!

Steven V. 
Clasificación:
1.0

We waited about 30 minutes before anyone offered to help us on pick up. We ordered a dolly which wasn't in the cargo van The van stank of marijuana and we were delivering apparel. Your employees do not seem to want to help or do their jobs efficiently.

ROMAN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

SOMMER R. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELIK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

FORTINO D. 
Clasificación:
4.0

1) Fix the sun visor on the driver's side. 2) Get more appliance dolly's so I don't have to learn at the time of picking up the vehicle that none are available. 3) Shae My Location did not work so I had to spend additional time online submitting a comment and call the national help center to no avail.

SCOTT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Damon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SATOPEK L. 
Clasificación:
5.0

The customer service was excellent! Loved both people that I dealt with. They made it easy. Much appreciated.

JOHN B. 
Clasificación:
5.0

This office works well.

BYRON M. 
Clasificación:
1.0

The manager Kim was super rude from the beginning . She had no patience nor was she the most helpful. It was our first time at u haul and renting a trailer so we didn't know the process of getting an equipment. She expected us to know everything and kept being rude about it. She took her time in attending me with no intention of helping me out in getting the process going. Equipment wise, the trailer I got had problems with the brakes. Every time I would brake to come to a complete stop it would start bouncing and pushing against my truck. Overal I had a poor experience here. Specially with the manager

CRISTIAN M. 
Clasificación:
4.0

Don't have the customer wait to have the receipt printed out until after the vehicle is sanitized. It would be easy enough to look in and see the mileage and print out the receipt. Waiting 15 to 20 minutes for the receipt is unacceptable

MACKENZIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

IMELDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon L. 
Clasificación:
1.0

Picking up the truck took us 2 1/2 hours. Calling the number for uhaul took us 1 hour just to get and answer they always putting me on hold. the customer service number they can even answer a simple question. they will answer you call the location and once you call the location number it will be routed back to the customer service. POOR customer service.

JOHN A. 
Clasificación:
5.0

excellent service

Ramon L. 
Clasificación:
3.0

I reserved this trailer for Canyon Country, not Burbank. I had to drive 2hrs out of my way to pick it up. I did not complain because I was on an extremely tight deadline and facing a 500 mile drive and DID NOT HAVE TIME TO COMPLAIN. Then, when I arrived here in Fort Bragg, CA, I was told that I needed to return the trailer to Ukiah, a 3-4 hour round-trip drive - to return the trailer, when there are TWO U-HAUL facilities RIGHT HERE IN FORT BRAGG! Only after calling and demanding that U-HAUL fulfill their CONTRACT WHICH SPECIFIED THE DESTINATION AS "FORT BRAGG, CA" - else I would SUE you, did you change the drop-off location to Fort Bragg. UNLESS U-HAUL COMPENSATES ME for my distress and the distress my wife (who suffers from PTSD!) suffered, I will NEVER use U-HAUL again. And any mention of using U-Haul by a friend or acquaintance, will be met with a resounding, "DO NOT USE THEM", reply from me. And then I'll explain how you attempted to perpetrate a BAIT-AND-SWITCH on me. I understand you push-push-push, until you're threatened with legal action - but making you customers do that is ENTIRELY UNETHICAL!!!!! If you can't afford the cost of business, then GET OUT OF IT!

David D. 
Clasificación:
2.0

Only one staff member working and a lineup out the door, parking lot full, difficult to maneuver and no assistance whatsoever.

ANDREW K. 
Clasificación:
1.0

I was charged for Fuel even though I filled up back to how I received, poor customer service, they make you feel unwelcomed .

SERGIO C. 
Clasificación:
5.0

Great service professional staff

VARTAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAGIK K. 
Clasificación:
5.0

great place good people

Ramon L. 
Clasificación:
5.0

I always rent from this place excellent

Ramon L. 
Clasificación:
4.0

It was all good.

Steven C. 
Clasificación:
5.0

Kim and her other Lady worker were fantastic.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
4.0

Make sure to have vehicles available for customers so they do not go to another location for additional vehicles.

RAMON C. 
Clasificación:
2.0

I bought some tie downs and didn't use them and return them to the store however I never received the credit, I called in and went to the call center. That person called the location and couldn't reach anyone. I was told a manager would call me back and no one has.

JANEAN J. 
Clasificación:
1.0

You canceled at the last minute! Did,t care if I had atruck or not! Your dispatcher was caustic rude temperamental.and she hung up on me after telling me to take it or leave it! I called to reserve more than a week in advance. Your co. Is so busy you forgot manners and customer satisfaction. I have rented from Budget Penske Ryder Avon and others with out difficulty! You need to seriously consider reevaluating your operation or you will not have a future!

larry L. 
Clasificación:
1.0

They charged me over mileage. I drove 22 mikes they charged me 45. Also First my truck was not available at the first location. They ovelap bookings. I will never trust u-haul or rely on a reservation again

GERARDO P. 
Clasificación:
1.0

I did not receive the dolly I paid for.

Ashley T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS O. 
Clasificación:
1.0

Already sent Complaint

SALVATORE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tigran S. 
Clasificación:
4.0

I was uncomfortable having my CA. Drivers license photographed front and back on a employees cell phone. For a trailer rental. Other than that it was a good rental.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN O. 
Clasificación:
2.0

Head light falling off held on with duct tape. Did not explain that the furniture pads needed to be returned My reservation was changed 3 different times and two different locations this is very unacceptable

Judi M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALESSANDRO C. 
Clasificación:
3.0

This location was 20 min out of the way from my chosen location. Clerk didn't help me load dolly or pads, just told me where to grab them and I forgot them due to that. I paid and was charged for them even tho I didn't use them. They did recommend a better trailer which was helpful but didn't seem to car much about the job.

Courtney S. 
Clasificación:
1.0

Poor attitude of employees, Dirty truck, Poorly maintained and broke down on side of road leaving us stranded for 3 hours on side of road.

John A. 
Clasificación:
5.0

TJ was super helpful and patient when assisting me.

Sabrina D.  |  First Impressions 
Clasificación:
5.0

great employees

marcia s.  |  First Impressions 
Clasificación:
5.0

I received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.

Abby Q.  |  First Impressions 
Clasificación:
5.0

Thanks for excellent service

GUADALUPE G.  |  First Impressions 
Clasificación:
5.0

Tony is the man ask for him!

DAVID G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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