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ROBERT R.Customer Reviews for U-Haul Moving & Storage of Sun Valley
Testimonials From Recent Customers
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Only place I rent my vans at ……A plus like always
DAVID M.The location was easy in, easy out. Pre-checkin was helpful to that process.
Brian L.Kim was great very knowledgeable and helpful!
Aniceto Robert L.Have more people like the young lady who helped me
CARLOS C.I moved a trailer and the Jack didn't work, very hard to drop. I strained myself and there was no one to help. Please check the paperwork. Gracias
Margaret F.Best service like always…… only place I rent my stuff…. From …. The Manager is A plus all the time ….. she always ready to work gets you stuff ready fast …. A+
DAVID M.A little bit of a wait, but manager on duty was receptivre and helpful.
Anthony P.The trailer rental was quick and easy with no problems. The staff was efficient and knowledgeable.
John O.Only place I go to rent a van or truck no other place…. A +
DAVID M.Helpful people, easy process.
Jeff T.Amazing service!!! Thank you Kim ..
jose luis J.The passenger side mirror of the truck I rented kept moving while I was driving. So I was not able to use the right mirror which made it extremely difficult and dangerous to drive.
Owen C.I didn't get a receipt either
Julio G.I think everything is satisfactory at the Sun Valley / Burbank location especially the customer service the girls that work the daytime are friendly knowledgeable of the equipment and get you in and out quickly which I totally appreciate
Robert S.Very nice staff thanks
Conrad R.The rear gate was loose and rattling excessively
BRIAN P.Customer service was fantastic! The store manager and another girl helped me out, both were very nice, I had no issues at all. Plus the store is right off the freeway super convenient. I will come back!!
marc D.Continue what your doing. Everyone was very acknowledgeable and professional. Thanks I'll be back.
tim S.I didn't drive more than 10 miles but was charged $10 dollars for gas which was not my experience with previous rentals
Henry L.Not sure if this is the personnel at this location, or if it is a U-Haul policy, but I was not given nor offered a return receipt, which seems odd to me. When I asked for one, they said it wasn't normal to do that, and looked at me like I was crazy for asking for one. Still, none was offered. I had to call uhaul and ask for one, and finally one was emailed to me. Seems like a receipt for the successful return of the equi
PAUL D.Gracias
perry M.Very professional . Like always…. My favorite place….
DAVID M.Kim was helpful when I called and the prices for the materials I needed were less than the big box stores
RK M.This location is notorious for over charging, they are looking for an excuse to charge you for cleaning fee. Charge you for extra miles or gas
arman M.Gracias
Joseph G.Not much Joey and Kim are above the best!
JOSE M.Professional like always great service recommend the number one location
DAVID M.Custom service needs to be more friendly and more helpful I rented a truck today and they give me the key and told me to go find the truck instead of helping you not only that I told the person who was helping that the car was beeping and the oil on the dashboard was on and they told me it was normal the beeping was annoying I will never rent a truck from there
victor M.One of the best! So willing to help!
Mike R.Great service 💯💯💯💯💯💯🙏🙏🙏🙏🙏
DAVID M.Very professional like always a plus in my book
DAVID M.You wrongly charged me for 2 gallons of gas when I returned the truck exactly as I took it. Now I have to waste my time arguing about $17. It's disgusting, and I am very confused why you would do this to your customers. I have had trucks I rented for over a week in the past, yet you try to rip me off to try to make a little more profit for this short term rental. I took pictures of the mileage and gas gauge, and will write some informative reviews online if this is not resolved.
Michelle P.Straps for my car hauler that I rented from you guys ripped so I had to purchase extra straps to tie down my car. It was either buy $80 dollar straps or drive an extra 100 miles just to get a different trailer from you guys.
David R.I didnt get the same cargo van that I ordered but it all turned out. Please note though that the gas gauge isn't working right. When I picked up the van, it was showing 3/4 full. When I filled the tank prior to returning it, 3/4 tank was all it would take. It should have read full at that point. Plus, on the flip side, I was concerned of the gauge reading as almost empty while on the road. Oh.. my last name is spelled wrong on my receipt. One other note, When I first called in to made the reservation, I was sent the confirmation # via text. I went to your website to confirm however, my reservations never loaded. I logged into your website several times over the course of a couple days, but still, nothing ever showed. Your customer service folks confirmed the reseravation.
Scott P.Always great service
DAVID M.When picking up.and dropping off staff was very friendly and kind. Along with helpful and answered all my questions.
CARLIE H.Everyone was great.
RUSS S.You got it down. The staff worked fast and efficient both picking up and dropping off. The process couldn't have been more efficient. Definitely my go to location for future rentals.
Del A.I'm very excited that I can come back to this location and expect over the top service . On this visit I received a warm smile from Kim as soon as I walked in. She was very helpful throughout the entire transaction. It's Very comforting to know this location is under new management. My previous experiences with old management and staff was unbelievably dreadful. Which was the reason I rented from other locations. Thanks Kim and team!! Keep up the great work Raul v
RAUL V.Lubricate door rollers…
Douglas S.Make your 24/7 pickup app more user friendly.
JOHN A.Customer service at this facility is TERRIBLE. Every time I have used it, they complain that their computer is “glitchingâ€. I use the online check in to make the pick up fast and easy but it never fails, when I arrive, they still need to ask me all of the same info I've already answered in the online check in. This past Friday morning, there was ONE PERSON on site, and after doing the online check in, it still took about 40 minutes for me to get the truck and trailer I'd reserved. That one person was Kim and customer service IS NOT her specialty. She acted like I was inconveniencing her. She never once looked at me when she was speaking to me. I will never use this location again if I can avoid it.
Caylor S.Great service like always…. And professional ….A plus
DAVID M.Short on staff. Only one guy. He was helpful
William H.Right rear tail light not working properly. Everything else is fine
BRIAN P.Top notch service!!!
jose luis J.I wish I remembered the names of the employees that helped me check out and check in. They were both excellent and provided customer service with a smile!
Angela M.Pick up was smooth. Drop of just okay. Stood by sigh for several minutes as the sign says to wait there. Had to go in and get the one guy there with no other customers around. He was pleasant enough though.
Craig T.If This location sees that all its vehicles are booked that day then why didn't they have enough staff to help all its customers? What was there only one person handling everything. Plus the app absolutely sucks. Ordering and check out was completely futile. And, I was charged for pads I never received, and was charged for a dolly that I never requested, received nor used.
Sean B.Horrible! Charged me $200 for a day .
WENDON D.I would like to give kudos to the girl that was working alone in the office early on Saturday morning dealing with a pretty long line of reserved renters wanting to check in and be on their way. Not to mention another customer wanting her to drop everything and tend to his needs of making his rental "box" available to him so he can get it loaded. She was one person. We were many. She handled the situation with calm and professionalism. Taking care of all of us with a smile and respect. She deserves a raise! Or at the very least... another co-worker to assist with a busy weekend morning with a long check in line and other misc. duties. She did an excellent job and I want her to know I noticed and appreciated her efforts. I'm renting another truck in the morning to complete my move. This location has always done right by me. Thanks.
CARYN G.Nothing the worker here is great!! She really does a good job and has excellent customer service skills.
APOLONIO R.Keep same way
ROBERT Z.Customer service at pick up location was very rude and I asked them several times if the trailer in working good condition he told me yes but it was not in working condition brakes not was working as supposed to
SUREN A.Manager is great
Masis S.The staff I spoke with were always polite. However the system is terrible, no one communicates. I had a ubox and everytime I called I was on the phone for at least an hour and was transfered multiple times to try and get access to my ubox. I only had it for 5 months and I tried to get access 2xs, both times it took and hour to schedule and they did not have the box available when they said they would. So both time I took time off from work for no reason at all. Fed up with the services, I r ried to schedule a day to remove all of my stuff and after another hour and several transfers, I was given the wrong date and time and no one knew what happened. So I called again and after another 40 monutes on the phone I rescheduled , rhey were supposed to call me the day before with a time, but they didn't. The day of I had multiple people waiting ti help me and a truck so I called again and waited , finally someone found my ubox and luckily I was able to tell my friends the new time and they were able to help still. I will never work with uhaul again. It was ridiculously overpriced and so difficult to even get my belongings. The staff were great, but your process of ubox is not. Train more people to do and know more VS more people with very specific job responsibilities, lesson the time wasted on the phone transferring to multiple people to find the one person who know what to do.
Samantha M.Great customer service at pick up and drop off. ¡Gracias!
David G.great customer service and truck got the Job done.
MICHAEL N.Trailer was so wobly. Strap snapped while driving half the lights not working. Visibility from truck was horrible due to the sticker thst wa spot on rear glass
FRED C.TJ was super helpful and patient when assisting me.
Sabrina D. | First ImpressionsThis has been the worst storage and uhaul rental experience I've had out of all the times I've used Uhaul over the years. Honestly I'll never use Uhaul again because of it. The one way rental process was terrible. No one on the corporate side could figure out how to put the drop off location I requested. It took 4 phone calls to get someone that could do it. I went to the storage location and requested if they could they said to call corporate. After finally reaching someone who knew anything they inform me I have to drop it off by 9am on the due date. The documentation didn't mention the 9am time so I planned to drop off after work. But since I'd get charged an extra day I changed my meeting schedule so that I could come drop off the truck at 7am. Which I did. However. When I arrived there was only one employee who was cleaning a truck out. The drive was blocked. So I had to sit and wait 10 mins before I could pull in and drop off the truck. I dropped off the truck gave him the keys. And then a week alter get a bill for an extra day truck rental. He did not check it in until after 2pm thus I got charged an extra day because they don't do things timely at this location. I went in 3 times! Trying to get them to credit me. I emailed them(no response. . Called them. Every time they said the manager was out and couldn't do it themselves. I gave up and let them keep my. Money. I had a storage unit there. That I was slowly moving things out over about 4 car loads. EVERY single time I went there was only one employee always busy outside of the building so I had to stand and wait 10-15 minutes to get my "white lock" key to access my own stuff. They need help. Very poorly managed facility that needs staffing increases or changes. Clearly they need the money they stole from me for the extra rental day more than I do, hopefully they use it to help pay for additional staffing.
justin m. | Overall ExperienceIt was a pleasure to have a storage at UHaul and the management and facilities were great to work with Very pleased
Mark B. | Overall Experiencegreat employees
marcia s. | First ImpressionsGood people, good facilities, never been to a better uhaul location.
Scott F. | Overall ExperienceReally nice staff. Friendly and helpful. Clean and professional location.
Scott F. | First ImpressionsJose and Tony were both great & professional. They were there for everything that i needed. Gracias
Allan C. | Overall ExperienceGreat customer service! I had no problems with this UHaul facility at all. Very satisfied with the two months I needed a storage unit.
Thomas H. | Overall ExperienceI received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.
Abby Q. | First ImpressionsEvery time it rained the water would go into the container and some of my things got ruined.
Erick C. | Overall ExperienceThanks for excellent service
GUADALUPE G. | First ImpressionsTony is the man ask for him!
DAVID G. | Overall ExperienceNice staff thank you
WAHID B. | Overall ExperienceDaniel and Tony could not be any more helpful. These guys worked their butts off and I had a wonderful experience. I could have never asked for better customer service. I will always recommend here.
Alex S. | Overall Experience