Comentarios de los clientes para U-Haul Moving & Storage of Sun Valley

Check together with customer the condición of the truck or cargo van,level of gas. Everything else is great.

The man guiding us in gave no direction about the drop off process.

Too much trouble to rent a truck Too much online work with my cell phone What happened to a representative doing everything for the customer. Hated the rental process Really hated the ridiculous rerun process.. Sorry But many feel the same way!

Honestly the whole process to sign in and just get the key for the truck took way too long. I don't blame the worker, but he wasn't that clear at letting me know. When I got in the truck it honestly wasn't clean and the fuel was dropping really low. Definitely, felt this wasn't the value that I was charged for.

Perfect location for us. Easy to access. Was in and out of there in no time.

Having this location open on Sunday was a lifesaver! Thank you!

Trailer had a good amount of trash but customer service made up for it.

I have had to rent a U-Haul trailer in the past and I did not really care when I picked up the trailer. However, having to gas up my propane tanks I have found the Sun Valley location extremely helpful and has always been a pleasant experience. When needing a truck, while the Sun Valley location is not convenient since there are other location closer to where I live, the customer service is worth the minor inconvenience. I absolutely liked that I can do everything online and just walk up to the desk and get the keys to the truck. Also, the drop off was extremely easy to do. I will definitely be using this location for all my future truck/moving needs.

People there was very nice

I had a hell of a time fishing the seat belt from under the seat. make sure the seat belts operate without difficulty. The brakes need service. The pedal pulsates on a down hill braking.

We had to get a pickup on the spur of the moment and this location was very accommodating. The staff I met, the ease of parking, the easy freeway and the gas station across the street add up to the best uhaul location I have visited.

Non

Only complaint is I couldn't check out my rental at the counter because their system was down. Also, they didn't have customer parking for me, had to park in a nearby culdesac

Have your trucks maintenance include steering box and front suspension, I drove 1k miles in a truck with 2" of play in the steering wheel. It was quite dangerous at fwy speeds. I'm lucky to have made it to my location. You( u-haul) put me in a very dangerous situation for 22 hours of driving that truck. I don't appreciate paying almost 2k to put my life in danger.

The computers were down it took forever to get my truck

Get ride of your your edit your reservation system: it deleted my reservation and did not have a vehicle 1 hour earlier yet when i got there they had 3 vehicles. Also scrap your phone service: said they would be w me in 5 to 10 minutes and hung up on me three times. In person service is good but all other is terrible

Despite what looked like a very busy morning, the rep who helped us was friendly and patient.

U hall U Haul Representative for this location unfortunately was not Helpful, we all understand COVID situation And keep out distance , but put everything on customs to do the paperwork and when you return the truck and put key on counter and you think you are done, but still asking you to complete return paperwork and you wander what should I do and you been there week ago same truck same location but different Representative but not this much headache and this person telling if you don't do paperwork we have to charge you extra it's cross your mind what the hell your are doing in here and what is your job. And I think some personalities tacking advantage of COVID situation.

Excellent and professional team!

Excellent customer service, would definitely recommend. TJ was very helpful and friendly

The location and staff were as helpful as they possibly could be considering the circumstances. The U-haul rental process, however, was awful. When I arrived I was told that they only do mobile check ins because of covid, which is understandable but I wish the website had explained that instead of giving me the option to check in at the desk. I got started on checking in with my phone but my progress was halted when the website couldn't get my location data, which was working fine, just not for your website. Why you need my location data to check in when my reservation already clearly states the address of the U-haul facility is beyond me, but the fact that I can't progress the check in process without giving you said location data is ludicrous. Luckily the employee behind the desk was able to help me and process my rental but he told me if the mobile check in doesn't work then I wouldn't be able to return the truck after hours, which is extremely inconvenient. Overall, the employees were as helpful as they could have been while working within your broken system but the general experience has soured my view of your company as a whole. Please understand I don't write this review seeking any sort of refund or discount as I wholly intend never to step foot in a U-haul facility ever again, but I implore you to improve your process and terrible website as I wouldn't wish the horror I experienced on my greatest enemy. Quite Sincerely, Easton

Disgusting Ignorant customer service...no excuses.... do better! Employees accusing you ...only to find out...its U-Haul's problem...and screaming at you...”Give me the keys...Don't lock it!......I NEVER WILL DO BUSINESS HERE AGAIN! Next time I will just go to any rent a car company and get a pick up there ...no drama no harassment..no per mileage Charges....!

I am having a horrible experience with your company, I rented a Haul against my family's recommendation and I will now make sure to share my horrible experience to confirm their thoughts were correct. A customer service representative rescheduled our reservation because the truck we originally booked was no longer available. She told me that I had 24 hours to return the truck and that I did not have to provide a return time to her, apparently she then took the liberty to list a return time without verbalizing it to me so now I should be charged a late fee. Instead of a late fee, however, the greedy location charged us for a second day as well as insurance for that second day! Now I am speaking with a third person to get this resolved, no one is taking off any of these charges and everyone keeps referring to the contract, yes there is a contract but when your employee verbalizes to me that I have 24 hours to return the rental at no extra cost that should be honored, that is a verbal commitment. I returned it the same day anyways but the app was not working and I did as the cashier who helped us pick up the rental told us to do and left the truck there for him to check in once they opened the next day, yet he still charged me for a second day! This is such a waste of my time and creating so much more stress for an already stressful process of moving in the middle of this pandemic. I will never rent from this company again and will make sure to discourage anyone that I know from doing so as well. I wrote this entire review and am still on hold by the way, your customer service line is a joke, the wait is way too long and the employees are quite frankly rude jerks.

TJ was awesome! Went above and beyond for us. Give the man a raise!

The truck had the check engine light on at pick up. The rep didn't care, he was loud and using foul language. He did not have a mask on at all inside or outside of the store. Also at return it claimed that the truck was picked up with more gas than it actually had. Brought it up to the rep and he said that's not my problem they'll just charge you! He should not be working for a company that has a high traffic customer base. Jus not a good experience at all and will look at other companies veggie dealing with Uhaul again!

Mention that when switched truck pickup locations, any purchased items online must also be picked up at the original order location.

Customer service was awesome

The truck had a blinking and dinging noise for the parking brake even when it was disengaged. I reserved two dollies and one appliance dolly- when I showed up on truck pickup day only 1 dolly was in the truck ----- sales rep had to get me two more dollies and check out the trucks parking brake light not going off. It was a rough beginning experience and mobile check in requirements were lengthy. If I knew the store was open I would have just done a regular check in /rental at the counter. The drop off was more organized and way easier / accommodating; The mobile drop off part via the app was somewhat extensive but more fluid than the pickup in the morning.

Mile pricing is high it would help if it stayed at fixed price like .50 cents a mile , but over all it was an experience

Your General Manager Taaven Jones made my rental experience smooth and efficient thumbs up

Had trouble with the online thing, to me it mad it so much harder. I'm not really a tech guy but it was so hard! Marc Murcia came up to me and helped me. He told me not to worry and he took care of me. It was so smooth and fast I was surprised how fast he made it. He had great customer service, he made sure my truck was disinfected also! Great store great customer service!

Oil and water warning lights were lit on the panel of the 26' truck. We immediately returned it, but cashier said truck was ok because mechanics do not reset panels lights. When we checked under the hood, there was no oil in the engine. PLEASE TRAIN YOUR STAFF TO PHYSICALLY CHECK THE ENGINE.

If your location thinks it is not going to have the required equipment on the day requested it would be helpful to reach out ahead of time instead of accepting the cc payment and then on the day of the reservation saying that you won't have "my" vehicle until the next day. To top it off the vehicle that was given to me had an issue with the gas tank which made a 7 hour drive into a 9 hour drive and very stressful.

Nothing . TJ was fantastic - professional & courteous .

After this experience I will no longer ever use uhaul again. The counter men were rude, I ordered a 10 foot truck, then was told the location I selected didn't have that so I would have to go to another location for it. Then was told the other location wasn't going to have it as well so was told the only thing available was a 20 foot truck at a third location. When I went to the third location the truck was not a 20 foot truck but a 26 foot truck. Finally when I told the associate that the dollie was not in the truck he informed me they didn't have one I could take and I would have to go to another location but couldn't tell me where. Finally when I returned the truck you tried to charge me extra for more fuel after I returned it with the same amount it had when I got it. Like I said I will now be taking all my business to Penske

The staff were extremely friendly and helpful. I find good customer service to be unique in today's world and it's something that I appreciate. It also is what makes this location stand out. As for areas to improve. I feel the layout of the trucks and trailers could be improved for easier pickup/return. Though that is more of a “nitpick” than a problem. Good job, thank you.

Guys are great at this location

It was great I have no suggestions

The guy told me you can't drop off the track to another U-Haul place that's why it's got up until 43 miles for me if no I can drop my stuff on 20 mails also only for three hours you guys charge me $90 that's too expensive

Very friendly

Just keep doing what your doing

Overall great renting trailer from you at this location. But if you want to improve something here is what I thought of leaving there. I was told to return the trailer to one side of the building and when I got back I pulled into the side requested. The employee at the counter was walking by me outside to show something to the only other customers there. As he walked by me and I asked if that location was OK where I pulled the truck up to. He said yes and I walked in to finish up paper work. Standing inside for at least 5 minutes waiting for the counter worker to come back in when another employee who was moving things outside came in to tell me I was good to go. WHAT ? Standing there for 5 minutes for nothing? Like I said good over all but if I were that first employee I would have told someone like me, your good to go unless you need something else inside. Just saying a little thinking goes a long way. Equipment, price and attitude were all great just need to get ahead of the curve to go from OK to great.

Service was great

Perfect.

Charged me extra for fuel for no reason

When I picked up the truck, it was dirty and they did not walked the truck with me. They told me the gas tank was at 3/4 but it was little bit above 1/2. The truck smelled so bad that I had to buy some stuff to take out the smoke smell.

Great experience thank you so much, will rent again

Smile act as if your happy to see us and happy to work for UHAUL, even thou good service you felt as if it was a burden being there and god forbid you have a question.

Truck was a little beat up. Broken rails in the cargo hold and dents all over. Drove fine and was ok for the price. I tried to do the online check in vs in person to speed things up but it was way slower. Will not use again. This process should be revised

Excellent service.

I called to check on reservations and was told location was overbooked. I was switched 3 times. When I finally went to pick up the truck, they didn't have all of the equipment that I ordered and the clerk told me the gas was so low that I had to stop immediately or I would run out. I have always used uhaul and can't imagine I would ever use your company again

I had great costumer service. Mark was very attentive and gave me all the detail/instructions I needed to understand my transactions. I'm Definitely going back

They overcharge people because you do everything online and you don't know until later Then you try to call them back I'll be waiting for almost an hour no answer so that I think is about customer service they're ripping you off this better talk with people and paper right and hen I will recommend to not go there or rent someone else

Came in the store very clean and organized was welcome with a great smile by Marc. He was very professional and made this rental super easy. Return was simple also, Marc has done a wonderful job. I will be recommending this store because he was great and went above and beyond. Will definitely be coming back!

I love the team here!

The agent at both locations were very friendly.

I asked the man in charge to remove the dolly and the blanket from the truck, because it will interfere with what I was hauling, he refused to remove ii and he said that I will be charged if I cut the zip lock for either item.

The app self check in was hard to use, I had a hard time verifying my identity because my emergency contacts did not answer the call from an unknown number.

Nothing

It was a pleasure to have a storage at UHaul and the management and facilities were great to work with Very pleased

great employees

Good people, good facilities, never been to a better uhaul location.

Really nice staff. Friendly and helpful. Clean and professional location.

Jose and Tony were both great & professional. They were there for everything that i needed. Thank you

Great customer service! I had no problems with this UHaul facility at all. Very satisfied with the two months I needed a storage unit.

I received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.

Every time it rained the water would go into the container and some of my things got ruined.

Thanks for excellent service

Tony is the man ask for him!

Nice staff thank you

Daniel and Tony could not be any more helpful. These guys worked their butts off and I had a wonderful experience. I could have never asked for better customer service. I will always recommend here.