Customer Reviews for U-Haul Moving & Storage of Sun Valley

4,466 comentarios

7721 Hollywood Wy   Burbank, CA 91505
(S Of I-5)

(818) 768-4100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 768-4100

7721 Hollywood Wy
Burbank, CA 91505
(S Of I-5)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

The girl at the front desk was nice but she switched the truck I was renting which in turn I was charged for the wrong truck they had to refund the money and the only time I will rent again is from anywhere but UHAUL. Sorry but this is not the first time I or a family or friend has had issues with this company.

Ashley C. 
Clasificación:
5.0

A plus all day thanks ….💯💯💯🔥🔥🔥🙏🙏🙏🙏

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hugo P.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Almarosa V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Braulio R. 
Clasificación:
5.0

Great location and great customer service. Extend the office operation hours would be great.

Salvador T. 
Clasificación:
1.0

I hade to call the police on your manager.

Edgar Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhilbert G. 
Clasificación:
1.0

I have schedule a 26' uhaul and I was told that the A/C did not work In the truck! The gentlemen in the front deck said we can find you another truck and he found one in canyon country and booked me a new truck. He only booked it for 10hrs and I told him I needed for 24 hrs!! He said it's ok they will give to you for 24hrs. So I drove down to canyon country uhaul and they told me I can only have it for 10hrs and the previous gentleman made a big mistake!! Then I had to drive all the way back Hollywood wy uhaul and the gentleman did not care that I have was driving back and forth to get a uhual. I ended up taking the truck with no AC. That site was terrible did not care to explain the proper way to check a truck or clean!

Cesar O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hrach P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
5.0

The truck drove great and made our trip so easy

CHARLES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter E. 
Clasificación:
5.0

As we often used this site to rent U-haul vehicles, I would appreciate the consideration on the extra gas I returned the vehicle with. Thank you,

Camillo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELLE V. 
Clasificación:
2.0

The truck was ready and the lady at the front could be more friendly and helpfu. It seems like she doesn't like her job.

Miguel R. 
Clasificación:
2.0

Uhaul was covered with what smells like pesticide and we didn't notice it was anything more than just discoloration until it was too late. Now all our stuff smells like it, especially are table.

Ian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

From the Manager to the rest of the team , very professionals and great customer service!!

jose luis J. 
Clasificación:
5.0

The employees were great! Thanks!!

Micah Q. 
Clasificación:
1.0

This location has had problems for many, many, many years. I have rented different types of trailers from this location ever since I lived in the area…13 years. It is as if none of the employees care about how they treat the customers at this location. Another thing is your phone center and and the ability to call in and talk to the location to say that it is a giant pain in the ass and horrible is the understatement. Your whole process to try to talk to somebody at the location good things verified change something just to get simple questions answered is absolutely atrocious! They way the company is run in regards to contacting the location or trying to speak to someone in the corporate office is virtually impossible. And is totally and completely unacceptable. If Penske would go back to renting car trailers without having to rent a truck I would never use your equipment again. That's how bad the company and your process has become for me.

Tyler M. 
Clasificación:
5.0

The best experience I ever had with uhaul ever the management team and the employees were just perfect thank you so much

SOROUSH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BIANCA C. 
Clasificación:
5.0

Show us where basic functions are located in the vehicle and how to use them. Such as cruise control, parking break, etc. Other than that, “A Fantastic Uhaul!”

Julie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NERSES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTAK H. 
Clasificación:
5.0

Only place I rent my vans at ……A plus like always

DAVID M. 
Clasificación:
5.0

The location was easy in, easy out. Pre-checkin was helpful to that process.

Brian L. 
Clasificación:
5.0

Kim was great very knowledgeable and helpful!

Aniceto Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

tristan C. 
Clasificación:
5.0

Have more people like the young lady who helped me

CARLOS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhilbert G. 
Clasificación:
4.0

I moved a trailer and the Jack didn't work, very hard to drop. I strained myself and there was no one to help. Please check the paperwork. Gracias

Margaret F. 
Clasificación:
5.0

Best service like always…… only place I rent my stuff…. From …. The Manager is A plus all the time ….. she always ready to work gets you stuff ready fast …. A+

DAVID M. 
Clasificación:
5.0

A little bit of a wait, but manager on duty was receptivre and helpful.

Anthony P. 
Clasificación:
5.0

The trailer rental was quick and easy with no problems. The staff was efficient and knowledgeable.

John O. 
Clasificación:
5.0

Only place I go to rent a van or truck no other place…. A +

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Helpful people, easy process.

Jeff T. 
Clasificación:
5.0

Amazing service!!! Thank you Kim ..

jose luis J. 
Clasificación:
5.0

The passenger side mirror of the truck I rented kept moving while I was driving. So I was not able to use the right mirror which made it extremely difficult and dangerous to drive.

Owen C. 
Clasificación:
2.0

I didn't get a receipt either

Julio G. 
Clasificación:
4.0

I think everything is satisfactory at the Sun Valley / Burbank location especially the customer service the girls that work the daytime are friendly knowledgeable of the equipment and get you in and out quickly which I totally appreciate

Robert S. 
Clasificación:
5.0

Very nice staff thanks

Conrad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

mikhail L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
4.0

The rear gate was loose and rattling excessively

BRIAN P. 
Clasificación:
5.0

Customer service was fantastic! The store manager and another girl helped me out, both were very nice, I had no issues at all. Plus the store is right off the freeway super convenient. I will come back!!

marc D. 
Clasificación:
5.0

Continue what your doing. Everyone was very acknowledgeable and professional. Thanks I'll be back.

tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mlupe D. 
Clasificación:
3.0

I didn't drive more than 10 miles but was charged $10 dollars for gas which was not my experience with previous rentals

Henry L. 
Clasificación:
3.0

Not sure if this is the personnel at this location, or if it is a U-Haul policy, but I was not given nor offered a return receipt, which seems odd to me. When I asked for one, they said it wasn't normal to do that, and looked at me like I was crazy for asking for one. Still, none was offered. I had to call uhaul and ask for one, and finally one was emailed to me. Seems like a receipt for the successful return of the equi

PAUL D. 
Clasificación:
5.0

Gracias

perry M. 
Clasificación:
5.0

Very professional . Like always…. My favorite place….

DAVID M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeffrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HASMIK O. 
Clasificación:
5.0

Kim was helpful when I called and the prices for the materials I needed were less than the big box stores

RK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
1.0

This location is notorious for over charging, they are looking for an excuse to charge you for cleaning fee. Charge you for extra miles or gas

arman M. 
Clasificación:
5.0

Gracias

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIKRAN Q. 
Clasificación:
5.0

Not much Joey and Kim are above the best!

JOSE M. 
Clasificación:
5.0

Professional like always great service recommend the number one location

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul V. 
Clasificación:
3.0

Custom service needs to be more friendly and more helpful I rented a truck today and they give me the key and told me to go find the truck instead of helping you not only that I told the person who was helping that the car was beeping and the oil on the dashboard was on and they told me it was normal the beeping was annoying I will never rent a truck from there

victor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grigor A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HASMIK O. 
Clasificación:
5.0

One of the best! So willing to help!

Mike R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
5.0

Great service 💯💯💯💯💯💯🙏🙏🙏🙏🙏

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian U. 
Clasificación:
5.0

Very professional like always a plus in my book

DAVID M. 
Clasificación:
5.0

You wrongly charged me for 2 gallons of gas when I returned the truck exactly as I took it. Now I have to waste my time arguing about $17. It's disgusting, and I am very confused why you would do this to your customers. I have had trucks I rented for over a week in the past, yet you try to rip me off to try to make a little more profit for this short term rental. I took pictures of the mileage and gas gauge, and will write some informative reviews online if this is not resolved.

Michelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NARBEH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gagik V. 
Clasificación:
1.0

Straps for my car hauler that I rented from you guys ripped so I had to purchase extra straps to tie down my car. It was either buy $80 dollar straps or drive an extra 100 miles just to get a different trailer from you guys.

David R. 
Clasificación:
3.0

I didnt get the same cargo van that I ordered but it all turned out. Please note though that the gas gauge isn't working right. When I picked up the van, it was showing 3/4 full. When I filled the tank prior to returning it, 3/4 tank was all it would take. It should have read full at that point. Plus, on the flip side, I was concerned of the gauge reading as almost empty while on the road. Oh.. my last name is spelled wrong on my receipt. One other note, When I first called in to made the reservation, I was sent the confirmation # via text. I went to your website to confirm however, my reservations never loaded. I logged into your website several times over the course of a couple days, but still, nothing ever showed. Your customer service folks confirmed the reseravation.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE H. 
Clasificación:
5.0

Always great service

DAVID M. 
Clasificación:
4.0

When picking up.and dropping off staff was very friendly and kind. Along with helpful and answered all my questions.

CARLIE H. 
Clasificación:
5.0

Everyone was great.

RUSS S. 
Clasificación:
4.0

You got it down. The staff worked fast and efficient both picking up and dropping off. The process couldn't have been more efficient. Definitely my go to location for future rentals.

Del A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

I'm very excited that I can come back to this location and expect over the top service . On this visit I received a warm smile from Kim as soon as I walked in. She was very helpful throughout the entire transaction. It's Very comforting to know this location is under new management. My previous experiences with old management and staff was unbelievably dreadful. Which was the reason I rented from other locations. Thanks Kim and team!! Keep up the great work Raul v

RAUL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

exar A. 
Clasificación:
5.0

Lubricate door rollers…

Douglas S. 
Clasificación:
5.0

Make your 24/7 pickup app more user friendly.

JOHN A. 
Clasificación:
2.0

Customer service at this facility is TERRIBLE. Every time I have used it, they complain that their computer is “glitching”. I use the online check in to make the pick up fast and easy but it never fails, when I arrive, they still need to ask me all of the same info I've already answered in the online check in. This past Friday morning, there was ONE PERSON on site, and after doing the online check in, it still took about 40 minutes for me to get the truck and trailer I'd reserved. That one person was Kim and customer service IS NOT her specialty. She acted like I was inconveniencing her. She never once looked at me when she was speaking to me. I will never use this location again if I can avoid it.

Caylor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHadyir Y. 
Clasificación:
5.0

Great service like always…. And professional ….A plus 

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald W. 
Clasificación:
4.0

Short on staff. Only one guy. He was helpful

William H. 
Clasificación:
4.0

Right rear tail light not working properly. Everything else is fine

BRIAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry R. 
Clasificación:
5.0

TJ was super helpful and patient when assisting me.

Sabrina D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jelani B.  |  First Impressions 
Clasificación:
1.0

This has been the worst storage and uhaul rental experience I've had out of all the times I've used Uhaul over the years. Honestly I'll never use Uhaul again because of it. The one way rental process was terrible. No one on the corporate side could figure out how to put the drop off location I requested. It took 4 phone calls to get someone that could do it. I went to the storage location and requested if they could they said to call corporate. After finally reaching someone who knew anything they inform me I have to drop it off by 9am on the due date. The documentation didn't mention the 9am time so I planned to drop off after work. But since I'd get charged an extra day I changed my meeting schedule so that I could come drop off the truck at 7am. Which I did. However. When I arrived there was only one employee who was cleaning a truck out. The drive was blocked. So I had to sit and wait 10 mins before I could pull in and drop off the truck. I dropped off the truck gave him the keys. And then a week alter get a bill for an extra day truck rental. He did not check it in until after 2pm thus I got charged an extra day because they don't do things timely at this location. I went in 3 times! Trying to get them to credit me. I emailed them(no response. . Called them. Every time they said the manager was out and couldn't do it themselves. I gave up and let them keep my. Money. I had a storage unit there. That I was slowly moving things out over about 4 car loads. EVERY single time I went there was only one employee always busy outside of the building so I had to stand and wait 10-15 minutes to get my "white lock" key to access my own stuff. They need help. Very poorly managed facility that needs staffing increases or changes. Clearly they need the money they stole from me for the extra rental day more than I do, hopefully they use it to help pay for additional staffing.

justin m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CECIL EDWARD G.  |  Overall Experience 
Clasificación:
5.0

It was a pleasure to have a storage at UHaul and the management and facilities were great to work with Very pleased

Mark B.  |  Overall Experience 
Clasificación:
5.0

great employees

marcia s.  |  First Impressions 
Clasificación:
5.0

Good people, good facilities, never been to a better uhaul location.

Scott F.  |  Overall Experience 
Clasificación:
4.0

Really nice staff. Friendly and helpful. Clean and professional location.

Scott F.  |  First Impressions 
Clasificación:
5.0

Jose and Tony were both great & professional. They were there for everything that i needed. Gracias

Allan C.  |  Overall Experience 
Clasificación:
4.0

Great customer service! I had no problems with this UHaul facility at all. Very satisfied with the two months I needed a storage unit.

Thomas H.  |  Overall Experience 
Clasificación:
5.0

I received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.

Abby Q.  |  First Impressions 
Clasificación:
2.0

Every time it rained the water would go into the container and some of my things got ruined.

Erick C.  |  Overall Experience 
Clasificación:
5.0

Thanks for excellent service

GUADALUPE G.  |  First Impressions 
Clasificación:
5.0

Tony is the man ask for him!

DAVID G.  |  Overall Experience 
Clasificación:
4.0

Nice staff thank you

WAHID B.  |  Overall Experience 
Clasificación:
5.0

Daniel and Tony could not be any more helpful. These guys worked their butts off and I had a wonderful experience. I could have never asked for better customer service. I will always recommend here.

Alex S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

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  • Ícono de contenedor U-Box
    Contenedores U-Box®

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  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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