The girl at the front desk was nice but she switched the truck I was renting which in turn I was charged for the wrong truck they had to refund the money and the only time I will rent again is from anywhere but UHAUL. Sorry but this is not the first time I or a family or friend has had issues with this company.Ashley C.
Customer Reviews for U-Haul Moving & Storage of Sun Valley
Burbank, CA 91505
(S Of I-5)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
A plus all day thanks â€¦.💯💯💯🔥🔥🔥🙏🙏🙏🙏DAVID M.
El cliente no dejó un comentario.Hugo P. | Overall Experience
Extraordinario servicio al clienteAlmarosa V.
El cliente no dejó un comentario.Braulio R.
Great location and great customer service. Extend the office operation hours would be great.Salvador T.
I hade to call the police on your manager.Edgar Z.
El cliente no dejó un comentario.Zhilbert G.
I have schedule a 26' uhaul and I was told that the A/C did not work In the truck! The gentlemen in the front deck said we can find you another truck and he found one in canyon country and booked me a new truck. He only booked it for 10hrs and I told him I needed for 24 hrs!! He said it's ok they will give to you for 24hrs. So I drove down to canyon country uhaul and they told me I can only have it for 10hrs and the previous gentleman made a big mistake!! Then I had to drive all the way back Hollywood wy uhaul and the gentleman did not care that I have was driving back and forth to get a uhual. I ended up taking the truck with no AC. That site was terrible did not care to explain the proper way to check a truck or clean!Cesar O.
El cliente no dejó un comentario.Hrach P.
El cliente no dejó un comentario.Steven E.
The truck drove great and made our trip so easyCHARLES E.
El cliente no dejó un comentario.Peter E.
As we often used this site to rent U-haul vehicles, I would appreciate the consideration on the extra gas I returned the vehicle with. Thank you,Camillo A.
El cliente no dejó un comentario.Damian K.
El cliente no dejó un comentario.GABRIELLE V.
The truck was ready and the lady at the front could be more friendly and helpfu. It seems like she doesn't like her job.Miguel R.
Uhaul was covered with what smells like pesticide and we didn't notice it was anything more than just discoloration until it was too late. Now all our stuff smells like it, especially are table.Ian W.
El cliente no dejó un comentario.William P.
From the Manager to the rest of the team , very professionals and great customer service!!jose luis J.
The employees were great! Thanks!!Micah Q.
This location has had problems for many, many, many years. I have rented different types of trailers from this location ever since I lived in the areaâ€¦13 years. It is as if none of the employees care about how they treat the customers at this location. Another thing is your phone center and and the ability to call in and talk to the location to say that it is a giant pain in the ass and horrible is the understatement. Your whole process to try to talk to somebody at the location good things verified change something just to get simple questions answered is absolutely atrocious! They way the company is run in regards to contacting the location or trying to speak to someone in the corporate office is virtually impossible. And is totally and completely unacceptable. If Penske would go back to renting car trailers without having to rent a truck I would never use your equipment again. That's how bad the company and your process has become for me.Tyler M.
The best experience I ever had with uhaul ever the management team and the employees were just perfect thank you so muchSOROUSH H.
El cliente no dejó un comentario.BIANCA C.
Show us where basic functions are located in the vehicle and how to use them. Such as cruise control, parking break, etc. Other than that, â€œA Fantastic Uhaul!â€Julie A.
El cliente no dejó un comentario.NERSES A.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.ARTAK H.
Only place I rent my vans at â€¦â€¦A plus like alwaysDAVID M.
The location was easy in, easy out. Pre-checkin was helpful to that process.Brian L.
Kim was great very knowledgeable and helpful!Aniceto Robert L.
El cliente no dejó un comentario.tristan C.
Have more people like the young lady who helped meCARLOS C.
El cliente no dejó un comentario.Zhilbert G.
I moved a trailer and the Jack didn't work, very hard to drop. I strained myself and there was no one to help. Please check the paperwork. GraciasMargaret F.
Best service like alwaysâ€¦â€¦ only place I rent my stuffâ€¦. From â€¦. The Manager is A plus all the time â€¦.. she always ready to work gets you stuff ready fast â€¦. A+DAVID M.
A little bit of a wait, but manager on duty was receptivre and helpful.Anthony P.
The trailer rental was quick and easy with no problems. The staff was efficient and knowledgeable.John O.
Only place I go to rent a van or truck no other placeâ€¦. A +DAVID M.
El cliente no dejó un comentario.Mark C.
Helpful people, easy process.Jeff T.
Amazing service!!! Thank you Kim ..jose luis J.
The passenger side mirror of the truck I rented kept moving while I was driving. So I was not able to use the right mirror which made it extremely difficult and dangerous to drive.Owen C.
I didn't get a receipt eitherJulio G.
I think everything is satisfactory at the Sun Valley / Burbank location especially the customer service the girls that work the daytime are friendly knowledgeable of the equipment and get you in and out quickly which I totally appreciateRobert S.
Very nice staff thanksConrad R.
El cliente no dejó un comentario.mikhail L.
El cliente no dejó un comentario.Robert H.
The rear gate was loose and rattling excessivelyBRIAN P.
Customer service was fantastic! The store manager and another girl helped me out, both were very nice, I had no issues at all. Plus the store is right off the freeway super convenient. I will come back!!marc D.
Continue what your doing. Everyone was very acknowledgeable and professional. Thanks I'll be back.tim S.
El cliente no dejó un comentario.Mark J.
El cliente no dejó un comentario.mlupe D.
I didn't drive more than 10 miles but was charged $10 dollars for gas which was not my experience with previous rentalsHenry L.
Not sure if this is the personnel at this location, or if it is a U-Haul policy, but I was not given nor offered a return receipt, which seems odd to me. When I asked for one, they said it wasn't normal to do that, and looked at me like I was crazy for asking for one. Still, none was offered. I had to call uhaul and ask for one, and finally one was emailed to me. Seems like a receipt for the successful return of the equiPAUL D.
Very professional . Like alwaysâ€¦. My favorite placeâ€¦.DAVID M.
El cliente no dejó un comentario.Jeffrey J.
El cliente no dejó un comentario.HASMIK O.
Kim was helpful when I called and the prices for the materials I needed were less than the big box storesRK M.
El cliente no dejó un comentario.Kenneth M.
This location is notorious for over charging, they are looking for an excuse to charge you for cleaning fee. Charge you for extra miles or gasarman M.
El cliente no dejó un comentario.DIKRAN Q.
Not much Joey and Kim are above the best!JOSE M.
Professional like always great service recommend the number one locationDAVID M.
El cliente no dejó un comentario.Paul V.
Custom service needs to be more friendly and more helpful I rented a truck today and they give me the key and told me to go find the truck instead of helping you not only that I told the person who was helping that the car was beeping and the oil on the dashboard was on and they told me it was normal the beeping was annoying I will never rent a truck from therevictor M.
El cliente no dejó un comentario.Grigor A.
El cliente no dejó un comentario.HASMIK O.
One of the best! So willing to help!Mike R.
El cliente no dejó un comentario.Ronald W.
Great service 💯💯💯💯💯💯🙏🙏🙏🙏🙏DAVID M.
El cliente no dejó un comentario.brian U.
Very professional like always a plus in my bookDAVID M.
You wrongly charged me for 2 gallons of gas when I returned the truck exactly as I took it. Now I have to waste my time arguing about $17. It's disgusting, and I am very confused why you would do this to your customers. I have had trucks I rented for over a week in the past, yet you try to rip me off to try to make a little more profit for this short term rental. I took pictures of the mileage and gas gauge, and will write some informative reviews online if this is not resolved.Michelle P.
El cliente no dejó un comentario.NARBEH M.
El cliente no dejó un comentario.Jeff G.
El cliente no dejó un comentario.DOUGLAS V.
El cliente no dejó un comentario.Gagik V.
Straps for my car hauler that I rented from you guys ripped so I had to purchase extra straps to tie down my car. It was either buy $80 dollar straps or drive an extra 100 miles just to get a different trailer from you guys.David R.
I didnt get the same cargo van that I ordered but it all turned out. Please note though that the gas gauge isn't working right. When I picked up the van, it was showing 3/4 full. When I filled the tank prior to returning it, 3/4 tank was all it would take. It should have read full at that point. Plus, on the flip side, I was concerned of the gauge reading as almost empty while on the road. Oh.. my last name is spelled wrong on my receipt. One other note, When I first called in to made the reservation, I was sent the confirmation # via text. I went to your website to confirm however, my reservations never loaded. I logged into your website several times over the course of a couple days, but still, nothing ever showed. Your customer service folks confirmed the reseravation.Scott P.
El cliente no dejó un comentario.Roger R.
El cliente no dejó un comentario.Megan P.
El cliente no dejó un comentario.DAVE H.
Always great serviceDAVID M.
When picking up.and dropping off staff was very friendly and kind. Along with helpful and answered all my questions.CARLIE H.
Everyone was great.RUSS S.
You got it down. The staff worked fast and efficient both picking up and dropping off. The process couldn't have been more efficient. Definitely my go to location for future rentals.Del A.
El cliente no dejó un comentario.Daniel R.
I'm very excited that I can come back to this location and expect over the top service . On this visit I received a warm smile from Kim as soon as I walked in. She was very helpful throughout the entire transaction. It's Very comforting to know this location is under new management. My previous experiences with old management and staff was unbelievably dreadful. Which was the reason I rented from other locations. Thanks Kim and team!! Keep up the great work Raul vRAUL V.
El cliente no dejó un comentario.exar A.
Lubricate door rollersâ€¦Douglas S.
Make your 24/7 pickup app more user friendly.JOHN A.
Customer service at this facility is TERRIBLE. Every time I have used it, they complain that their computer is â€œglitchingâ€. I use the online check in to make the pick up fast and easy but it never fails, when I arrive, they still need to ask me all of the same info I've already answered in the online check in. This past Friday morning, there was ONE PERSON on site, and after doing the online check in, it still took about 40 minutes for me to get the truck and trailer I'd reserved. That one person was Kim and customer service IS NOT her specialty. She acted like I was inconveniencing her. She never once looked at me when she was speaking to me. I will never use this location again if I can avoid it.Caylor S.
El cliente no dejó un comentario.CHadyir Y.
Great service like alwaysâ€¦. And professional â€¦.A plus DAVID M.
El cliente no dejó un comentario.ronald W.
Short on staff. Only one guy. He was helpfulWilliam H.
Right rear tail light not working properly. Everything else is fineBRIAN P.
El cliente no dejó un comentario.Henry R.
TJ was super helpful and patient when assisting me.Sabrina D. | First Impressions
El cliente no dejó un comentario.Jelani B. | First Impressions
This has been the worst storage and uhaul rental experience I've had out of all the times I've used Uhaul over the years. Honestly I'll never use Uhaul again because of it. The one way rental process was terrible. No one on the corporate side could figure out how to put the drop off location I requested. It took 4 phone calls to get someone that could do it. I went to the storage location and requested if they could they said to call corporate. After finally reaching someone who knew anything they inform me I have to drop it off by 9am on the due date. The documentation didn't mention the 9am time so I planned to drop off after work. But since I'd get charged an extra day I changed my meeting schedule so that I could come drop off the truck at 7am. Which I did. However. When I arrived there was only one employee who was cleaning a truck out. The drive was blocked. So I had to sit and wait 10 mins before I could pull in and drop off the truck. I dropped off the truck gave him the keys. And then a week alter get a bill for an extra day truck rental. He did not check it in until after 2pm thus I got charged an extra day because they don't do things timely at this location. I went in 3 times! Trying to get them to credit me. I emailed them(no response. . Called them. Every time they said the manager was out and couldn't do it themselves. I gave up and let them keep my. Money. I had a storage unit there. That I was slowly moving things out over about 4 car loads. EVERY single time I went there was only one employee always busy outside of the building so I had to stand and wait 10-15 minutes to get my "white lock" key to access my own stuff. They need help. Very poorly managed facility that needs staffing increases or changes. Clearly they need the money they stole from me for the extra rental day more than I do, hopefully they use it to help pay for additional staffing.justin m. | Overall Experience
El cliente no dejó un comentario.CECIL EDWARD G. | Overall Experience
It was a pleasure to have a storage at UHaul and the management and facilities were great to work with Very pleasedMark B. | Overall Experience
great employeesmarcia s. | First Impressions
Good people, good facilities, never been to a better uhaul location.Scott F. | Overall Experience
Really nice staff. Friendly and helpful. Clean and professional location.Scott F. | First Impressions
Jose and Tony were both great & professional. They were there for everything that i needed. GraciasAllan C. | Overall Experience
Great customer service! I had no problems with this UHaul facility at all. Very satisfied with the two months I needed a storage unit.Thomas H. | Overall Experience
I received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.Abby Q. | First Impressions
Every time it rained the water would go into the container and some of my things got ruined.Erick C. | Overall Experience
Thanks for excellent serviceGUADALUPE G. | First Impressions
Tony is the man ask for him!DAVID G. | Overall Experience
Nice staff thank youWAHID B. | Overall Experience
Daniel and Tony could not be any more helpful. These guys worked their butts off and I had a wonderful experience. I could have never asked for better customer service. I will always recommend here.Alex S. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!