Customer Reviews for U-Haul Moving & Storage of Springfield

7,923 comentarios

5285 Port Royal Rd   Springfield, VA 22151
(Braddock Rd and I-495 Turn at Ravensworth Plaza)

(703) 962-1241

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(703) 962-1241

5285 Port Royal Rd
Springfield, VA 22151
(Braddock Rd and I-495 Turn at Ravensworth Plaza)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Easy drop off. They were busy, but processed me quickly.

Michelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRYWALT W. 
Clasificación:
5.0

Service was very efficient and professional even on a Saturday when they were busy! Will use again!

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR H. 
Clasificación:
5.0

The employees were competent and friendly, and the entire process was painless. Much improved from my U-Haul experiences from a few years ago at other locations.

Vestal T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
4.0

The staff was excellent! From the two counter people I needed for assistance to the three or four outside staff I talked to for various things everyone was courteous and helpful. I would have given 5 stars but this location did not have the truck I reserved on site at 9am.

Heidi S. 
Clasificación:
5.0

This is the 3rd time I've rented a truck/van from this location and every time has been super easy and convenient.

William C. 
Clasificación:
5.0

Process was easy and truck was suitable for our needs.

Jose L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barron C. 
Clasificación:
5.0

When my original location (Newington-terminal rd), which was booked nearly a month ago, did not have a unit available for me, this location was quick to offer some space. Moving in was a cinch.

Joseph C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fannie R. 
Clasificación:
1.0

The truck was filthy. There was ketchup and dirt in the back, trash in the front. The truck was on E. The rep told me if I fill it up they reimburse $60 which would be a lot less than it took to fill it. I had requested a dolly and pads, they weren't there. Upon telling the manager about the Condition of the trucks and the pads, she said the previous renter was messy and that they'd get me the dolly and the pads. They did not. I was not offered any sort of discount or refund.

Stephen S. 
Clasificación:
5.0

I reserved these movers the same day I needed to move and they were amazing! The moved everything with ease and now I am comfortable In my new home

Kira B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

I had to make an adjustment to the time frame and the customer service was excellent.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

everything was excellent and first class attention

Hector Elias C. 
Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTOPHERJOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

It took a while for the 3 people behind the counter to acknowledge our presence. One computer was not working so we had to move to another lane. Guy helping us did not ask if we wanted blankets or dolly. We forgot to ask for them and would have used them.

ALINA B. 
Clasificación:
5.0

You have a good crew of folks working for you

Paul L. 
Clasificación:
3.0

Bueno

Daeho L. 
Clasificación:
5.0

Mobile app/link would not work after multiple attempts when attempting to return rental truck. I was left wondering whether my return would be processed correctly and fairly - big negative. Wasted precious time w/ repeated photos and attempted submissions. Error code repeated.

DAVIDRICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehdi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
5.0

Sydney & Johnny were very helpful & awesome. So polite and cheerful and energetic. Extraordinario servicio al cliente

Haseeb F. 
Clasificación:
5.0

I am so thankful for everyone at uhaul location Braddock everyone one was very helpful and understanding during my separation and helping me set up time for ex to pick up his stuff ...I appreciate all the devotion taken with me . U guys are the best

nataly q.  |  Overall Experience 
Clasificación:
5.0

Fantastic and rapid action and service

Ryan K. 
Clasificación:
5.0

All the staff and manager were amazing through the whole process. Rented a truck twice and rented a storage unit. Customer service and business practices is at an all time low and this place goes above and beyond…refreshing. Thank you for the wonderful service and help. Especially, our family was going through a traumatic event and you didn't know..so thank you for being so professional.

MARK W.  |  Overall Experience 
Clasificación:
1.0

This specific U-Haul I had no issues with, I have been renting trailers from them for 5+ years, however my treatment by U-Haul in Chantilly, U-Haul in Hagerstown and U-Haul Corporate made me take my storage elsewhere, as well as I will never be renting another trailer from U-Haul after my last experience. Everything about it was inconsistent and unprofessional, and as such a large company I expect so much more.

tyler c.  |  Overall Experience 
Clasificación:
5.0

Polite staff, got through my paperwork quickly, clean and well-maintained, what's a courtesy carts.

Mark D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
3.0

They didn't provide the utility dolly I paid for, and the tank was not full.

Celeste H. 
Clasificación:
5.0

Staff was great

Eric W.  |  First Impressions 
Clasificación:
5.0

Great staff!

Carlos S. 
Clasificación:
5.0

The associates at this location, whether at dispatch or in person for delivery, were friendly and knowledgable. I felt like I could trust the company every step of the way. Even an inevitable delay in pick-up was handled autonomously by the team and well communicated. My cross country move would not have been nearly as smooth without UHaul. My only suggestion is to prepare customers more. I felt like it would have been easy to miss the fact that we'd need our own lock, or that the lock needed to be a particular size to fit the latch. I had to do my own research and ask questions which others might miss in the stress of moving.

Carla A. 
Clasificación:
5.0

El cliente no dejó un comentario.

chanel c.  |  First Impressions 
Clasificación:
5.0

Thanks for excellent service

MICHAEL G.  |  Overall Experience 
Clasificación:
5.0

This location is great, I drive out of my way to use this location because of their customer service. Clean, pleasant to work with…and they are always hustling.

Jason B. 
Clasificación:
2.0

Never got my dolly or moving pads

Bryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryJane B. 
Clasificación:
5.0

Staff was amazing and so accommodating. They truly made my moving experience easier.

Christina A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ariana A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
3.0

Drop off for the uboxes was late. Scheduler tried to tell us that they would not be delivered on the original contracted reservation date. Although the uboxes arrived on the right day, they were an hour later than the scheduled time. Pickup was rescheduled without our knowledge and not communicated with us. Scheduler kept saying that we didnt answer confirmation calls when they never actually called. We recieved calls from the drivers perfectly fine, but not from the schedulers.

Austin P. 
Clasificación:
5.0

Moving all items into the storage unit was a breeze. Top quality facility - highly recommended.

James B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farzad F. 
Clasificación:
5.0

Only issue I had was one of the boxes I had a hard time closing. Everything else and everyone from Tampa to Springfield has been great.

Jeffrey B. 
Clasificación:
3.0

For the most part customer services was exceptional except for one individual who was rude resulting in me hanging up on them. The first UBox would not close seemed the box was a little warped, so I was forced to order another UBox. I mentioned this when I ordered the 2nd box but no action taken. Other wise experience was good, but the UBoxes are cheap and for the price I ended up paying I could have gone with Upack for an overall cheaper price and better storage container.

Steve G. 
Clasificación:
5.0

I had an amazing experience, keep up the good work!

Clay B. 
Clasificación:
5.0

Very good and professional Service

Maximiliano M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmond H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Odette L M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVIDALLEN B. 
Clasificación:
5.0

Today I had a more than pleasant experience was welcomed and assisted by Raj Sonni.....He really took it upon himself to make my experience wonderful. As soon as I walked in greeted me and was kind and professional in his welcome, found a truck for me with no reservation,( which I know can be difficult at times) pulled the truck to the front , opened the driver side door, re- wiped the interior down to make sure it was extra sanitary and swept the back out for good measures,also offered me some complimentary moving pads for my wait. All in all he went above and beyond and showed great customer service skills...Thanks again Raj Sonni....

OSCARJARED D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar G. 
Clasificación:
5.0

Over all excellent.

chang M. 
Clasificación:
5.0

Good profesionalismo

Wilber C. 
Clasificación:
5.0

Not much..easy check out and check in service was great. Staff was pleasant and the vehicle was in great condition for the use of today.

charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

gregg K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia D. 
Clasificación:
1.0

To be clear, the representative who delivered and picked up my U-box was wonderful, helpful, and very friendly. The rest of my experience with this location was absolutely horrible. I could not close my box due to it being placed on an incline. Thankfully I discovered this early in the load process and not after I had all my belongings inside because U-Haul was not helpful in the least to address this issue nor at all concerned about my belongings being on the street unsecured. After spending hours on the phone with customer service, I was told someone would come out in the evening to adjust the position of my box, but help never came. I was left with no other option than to get up early the following day to load my box before it was picked up. The manager of this location was not at all apologetic for this situation or its inconvenience to me and just kept repeating that, unfortunately, there was nothing he could do. I wasn't expecting my reservation to be comped by any means, but there was no restitution offered whatsoever for the time I lost due to this issue that was entirely out of my hands. Although I did end up getting a small refund for my reservation because my box was 6 days late to arrive at my new place. I will certainly never be a return customer and could never recommend this service to a friend or family member.

Lauren R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
5.0

Customer service was excellent.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra H. 
Clasificación:
5.0

Great team

Leopoldo W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen E. 
Clasificación:
5.0

They all had great customer service! Will definitely use again if I have a need.

Teresa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

OK KYONG V. 
Clasificación:
5.0

The Customer Service at this location was exceptional. When I hadn't received a receipt for the drop off in a Philadelphia, they called the drop off location and had the return processed immediately. I will definitely rent from this location for any future needs.

Ronald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
5.0

Absolutely perfect - this is the best run Uhaul center I've ever experienced.

Michael H. 
Clasificación:
3.0

Five employees doing nothing I wait for 10 minutes

JORGEC T. 
Clasificación:
1.0

I booked the truck online to pick up from Falls Church location but in the day of move when I went there they said I have to go to Springfield location and pick up the truck from there which very in-convenient and unprofessional. More than 1 hour of my time got waster on the day move.

AhmadMasood N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shahab S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YANG Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mckenzie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
3.0

customer service need to be improve,

Mehdi H. 
Clasificación:
5.0

Very nice service and fast I like it thank you

WUBALEMTEMESGEN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

I did after hours drop off. Very convenient location and well organized drop off location.

David S. 
Clasificación:
3.0

Customer service was rude.

Marc Z. 
Clasificación:
5.0

The truck was old and dirty. Is was a 2007 truck that was even rusted on the inside. The truck handles fine though. The general manager was amazing though. Any issues were addressed professionally and competently with a smile. She is the reason I woukd choose this location over another UHaul facility

Brett G. 
Clasificación:
4.0

Had a last second change on which van I was to use. Checkout via mobile was a bit annoying with my ancient phone so option of having a U-haul staff to do it with their phone would be nice.

Daniel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

The best customer service in town!!

Archie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia C. 
Clasificación:
1.0

I paid for a furniture dolly that was never placed on the vehicle. The vehicles check engine light was on and the gas was almost empty. Very poor experience. I would like to speak with someone regarding this experience. Jahmond Quander 703.407.1315

Jay Q. 
Clasificación:
5.0

Quick and friendly service!

Archie C. 
Clasificación:
5.0

Young lady who checked us in was fast and efficient. The door on our Uhaul made a large "bang" noise when were were standing next to it as we unloaded. We guessed a cable or spring under tension broke as it would no longer close after that sound. At dropoff the associate apologized for the inconvenience and told us she would have "the guys fix it for the next customer". She was A+

JAMES H. 
Clasificación:
5.0

Van was late in being returned from previous customer, but sales tech was very pro-active and provided a discount due to the inconvenience. Was greatly appreciated and the customer service was great.

GERALD B. 
Clasificación:
5.0

The people who work here are outstanding. Friendly, helpful, smart, quick helpful. I hate Moving but somehow they make it pleasant. They are the best. In a way they remind me of people who work at Disney world. Just so wonderful.

Roche M.  |  First Impressions 
Clasificación:
5.0

This facility is the best storage facility I have ever used and I have used many! They are so friendly and the bathrooms are spotless!

RENEE W.  |  First Impressions 
Clasificación:
5.0

Ended up renting a storage unit at UHaul instead of one I'd just rented elsewhere because the staff was so friendly and helpful, and simply asked "why didn't you rent here?" Honesty, I only thought of UHaul as a vehicle rental place, but it's so much more!

Mary B.  |  First Impressions 
Clasificación:
5.0

A+++++

Mustafa A.  |  Overall Experience 
Clasificación:
5.0

Hi, this Uhaul location is Very Clean and has a Very Awesome Staff and You Will Never Be Dissatisfied, I Truly Recommend This Location, Unfortunately I Lost My Storage Unit And Hope That Someone Have A Heart and Return At Least Important Papers And Other Things Even If I Have To Buy Some Things Back, My Info Is There. Thank You! Awesome Location And Team You Guys Are Special And Thanks For Your Love And Support❤

Donna J.  |  Overall Experience 
Clasificación:
5.0

Overall Excellent Service!

bong l.  |  Overall Experience 
Clasificación:
5.0

Me gusta la atención de todo el personal son excelentes personas y la atención al cliente es excelente

HECTORANTONIO A.  |  First Impressions 
Clasificación:
5.0

The restrooms were not available for us as they were both out of order.

Andrea F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

james c.  |  Overall Experience 
Clasificación:
5.0

All staff have gone above and beyond to be helpful under at times extremely trying circumstances. I would like to especially commend Craig Russell for his excellent management of the facility and Delaney, whose professionalism and courtesy to even the most rude people exceed expectations. ¡Gracias!

alexandre r.  |  First Impressions 
Clasificación:
1.0

I have been a customer for two years when I visited my unit to remove the items for my sister who moved from NY. We noticed all of our things were covered in mold. Although, Craig and his team were super helpful and empathetic it's so disappointing because we are out furniture. Waiting for a claim to be files

Princessa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin Y.  |  Overall Experience 
Clasificación:
5.0

Helpful and easy! Question, were we supposed to receive a lock? Luckily a store with locks was nearby though!

Michael P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin N.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and informative. A great experience and a top-notch facility.

michael r.  |  First Impressions 
Clasificación:
5.0

They have one of the best customer service. Very friendly and always helpful. I used to go to Home Depot for their Van. Never again.

Hermine Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline A.  |  Overall Experience 
Clasificación:
5.0

It safe and nice Customer service

tigida k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SIlvia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P.  |  Overall Experience 
Clasificación:
4.0

They set me up with a 24 hr access code. Not sure why (a person renting a unit needs more than 24 hr access). After 7 PM I was unable to open the doors. I called and let the facility staff know and they weren't really helpful. That was very inconvenient. Luckily, some other people showed up and we were able to finish unloading the truck. I had to call the facility again today to inquire what had happened and ultimately request a card. I invested more time than needed.

Ingrid G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bong l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joel s.  |  Overall Experience 
Clasificación:
5.0

I've had a rough couple of months, and the staff has been supportive and kind through all of my transitions that necessitated the use of the unit and moving trucks. Great staff great facility!!

NICHOLED Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil A.  |  Overall Experience 
Clasificación:
5.0

The employees were very helpful,professional And went above and beyond to make business a pleasure

Michael H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas m.  |  Overall Experience 
Clasificación:
4.0

The girl at the counter was not wearing a mask. Please ask them to wear masks.

Johnathan K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arisleidy A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kwai A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joel s.  |  First Impressions 
Clasificación:
5.0

Over the past 8 months I've rented two trucks and a storage facility. I've worked with several different staff over the last 8 months. Amazingly ALL of them are professional, curious, and knows their job. I move every couple of years and dealt with u-Haul all over the USA. I can tell you this store should be the model of customer support and how to do business the right way. Hats off to this store and their excellent staff. Oh, and the I left my stuff in storage for 4 months - no bugs, no issues! And no, they didn't raise the fee after 3 months, like some other places.

JOHN M.  |  Overall Experience 
Clasificación:
5.0

Since using UHaul there were never a time of slow or bad service. The employees were always friendly with such good humor and laughter. Will continue to use UHaul for my rental needs.

JOSEPHPERNEL IRV H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed A.  |  First Impressions 
Clasificación:
5.0

Well lit and clean with easy access

donald r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

debroah m.  |  First Impressions 
Clasificación:
5.0

Never used U-haul and didn't know the extent of their services. I'm impressed. I rented a truck, secured a storage unit, bought a box set, and used a mover from their recommended website MovingHelpers.com. Their prices are great. The staff was great. The facility is great. The movers were great. The facility was clean, large and very well lit. Movers emptied a 15-ft truck of furniture into a 10x10x7 space in less than an hour with no accessibility problems at all. I'd recommend U-haul to anyone needing to rent a truck, store furniture or move belongings.

Paula K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dunia u.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MASON D.  |  Overall Experience 
Clasificación:
5.0

Truck rental and storage with a trusted company. Brilliant.

Gerald H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevina F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S.  |  Overall Experience 
Clasificación:
5.0

Clean, well run location

RICHARD S.  |  Overall Experience 
Clasificación:
5.0

The rate quoted by customer service is different than the rate that will be charged after the “free 30 days”.

SHARONDENISE M.  |  First Impressions 
Clasificación:
5.0

Excellent and professional staff.

daniel c.  |  First Impressions 
Clasificación:
5.0

I have worked with U Haul before, but this experience was next level. I worked with John and Delaney and they were just amazing. Both John and Delaney were altogether efficient, attentive, down to earth, transparent, helpful, solution and action oriented. The team at the Springfield Uhaul and Storage is super tight-knit and everyone is very helpful and very dope. I drove from Las Vegas to Springfield VA over 3 days. The team at this Uhaul was so supportive and helped so much. They were sincerely empathetic to my journey and allowed me to store my trailer at the facility. John was a key player, and helped me unhitch, and stow the trailer (I already purchased a container, and had the trailer for 3 more days) When I came back the next day to empty and return the trailer, I was foolish, and forgot my key to my trailer. Rich was a baller here, and (after verification) used a grinder to help me open my trailer and access my stuff to store. John, Delaney, Rich: Life-Savers. Team Springfeild Uhaul: Dopest ever. Don't stope being dope. Thank you for being dope. The owner better read this out loud, because that is how good this team is. 15/10 WILL be back again (cuz I need to get my stuff)

DEVIN WILLIAM P.  |  First Impressions 
Clasificación:
5.0

Very good location, friendly and very helpful office workers.recommending to everyone

DINAR K.  |  Overall Experience 
Clasificación:
5.0

Night and day difference compared to competitor.... Very competitive pricing as well.

jason w.  |  Overall Experience 
Clasificación:
5.0

Everyone at the facility and especially the manager Greg are extremely professional, personal and provides incredible customer service.

National Fencing F.  |  First Impressions 
Clasificación:
5.0

Idk if you'll see this or not but I really do appreciate everything you did for me including this. I still don't understand why you did what you did but I respect your decision. Thank you yankee

Billy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Babak A.  |  Overall Experience 
Clasificación:
5.0

Great and smooth check-in process.

Paul W.  |  First Impressions 
Clasificación:
5.0

I found the storage facility to be very clean and well maintained with state-of-the-art secure access. Clean bathrooms, water fountains, a loading dock, and push carts were a very nice bonus.

Jeremy D.  |  First Impressions 
Clasificación:
5.0

Sidney, Delaney, and Deanna are a huge asset to your location. They are efficient, knowledgeable and courteous. Having dealt with other uhaul facilities, this location is, by far, one of the next locations in thr system. I would highly recommend storage, trucks. Trailers or just some moving supplies. Thank you so much and looking forward to many visits in the future.

CHRISTOPHER D.  |  Overall Experience 
Clasificación:
2.0

This is the fourth unit we have gotten at your facility and we were treated so rudely tonight ! The man there was not helpful at all and charged us for a lock ! The ladies at your location we dealt with in previous weeks were very friendly and helpful - they also seem to know me now because I have gotten three storage units from this far - as well, I get the biggest and most expensive units, so they always throw in the lock at no charge. The man at 645pm last night just wanted to leave and charged us for the lock - didn't bother to look up our account - and just added us as a new reservation - additionally, on top of that, I was returning a 20' truck tonight too !! All the business I have given you the past two weeks / and given you great reviews / I would expect the same service last night and it was the worst!! I would expect some sort of discount with everything I have with your location - but more importantly, I would expect the same great treatment the ladies at your facility provided previously. The whole process was not what we experienced previously from your location and it completely turned me off from continuing to use your location.

Dor Y.  |  First Impressions 
Clasificación:
5.0

Mr. Craig Russell and staff are top notch, very friendly and professional. This was the best storage and Uhaul truck rental experience ever! ¡Gracias!

dawn maria a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin F.  |  Overall Experience 
Clasificación:
5.0

This experience was very nice! The check in process was awesome!! The salesman was very helpful and polite!! The access to the storage area was easily accessed. I put in a request for a ground floor unit and it was grated. The space was clean! The facility is very close to work! I did not have to take the items home while the building I work in is being renovated. I wanted my items to be safe and secure.

Joyce M.  |  First Impressions 
Clasificación:
4.0

Great location and Good customer service

kesha g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

debbie m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cesar h.  |  Overall Experience 
Clasificación:
5.0

Really outstanding! Professional, helpful staff, clean, extremely well run facility.

STEVEN B.  |  First Impressions 
Clasificación:
5.0

My only problem is there was not a small storage unit on the first floor and I had to climb 12 steps to reach the locker. An elderly or handicapped person would have difficulty using parts of this facility.

JEFFREY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natnael M.  |  Overall Experience 
Clasificación:
5.0

You have a stellar front team - Deeanne was super nice and helpful. When I had a question; Delaney took care of it(& btw she is a future leader fossure). Even when I was parking the vehicle; other guy at front jumped in and assisted me without any hesitation! In the back, Ms. Joy & other members were helpful, courteous and super attentive as well. Overall 10/10. You got a great thing going on for you!

Tausif L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Aishabou H.  |  First Impressions 
Clasificación:
1.0

Wrong mileage on van. It shows 820 and on paper was 769. Gas tank was half and they wrote 1/3

SANDEEPKUMAR B.  |  First Impressions 
Clasificación:
5.0

I use uhaul and storage quite often, I was very happy with this location.

Kevin B.  |  Overall Experience 
Clasificación:
5.0

Was shown a unit and checked out within 15 minutes. Friendly, expeditious service. Night and day difference in experience compared to nearby competitor, in which I literally turned around and asked for a refund.

jason w.  |  First Impressions 
Clasificación:
5.0

Helpful staff!

RICHARD S.  |  First Impressions 
Clasificación:
5.0

The staff are most helpful, it’s so convenient to pay using your website

Clyde H.  |  Overall Experience 
Clasificación:
4.0

When I moved in, it was a miserable 90 degrees upstairs. At move out, it was better at 78 degrees.

Madeline G.  |  Overall Experience 
Clasificación:
1.0

I would have been happy to recommend Uhaul but this is the last straw for me. The Springfield Uhaul Office charged me for gas on the truck rental. I returned the truck between a half and quarter tank. I was right at the facility, they could have brought this to my attention and I could have pointed out the gas was correct per my contract but instead the next day I tried to purchase gas for my personal vehicle and my card was declined all to find out that I was charge $58.50 without my knowledge and now must wait 3-5 days for a refund. I was also charged mistakenly charged $22 and also need to wait for a refund. All of there issues could have been avoided but instead Uhaul is continuing to cause me hardships.

Taharka J.  |  First Impressions 
Clasificación:
5.0

Excellent customer service by all of your staff!

Jacob P.  |  First Impressions 
Clasificación:
5.0

Great customer service, great manager. The team is friendly and professional

Jean Marie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmah M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jake H.  |  Overall Experience 
Clasificación:
5.0

Prices very competitive, but the safety and comfort of the facility put it heads and shoulders above the rest.

Patricia D.  |  Overall Experience 
Clasificación:
5.0

Personnel were friendly and helpful.

Diane B.  |  Overall Experience 
Clasificación:
5.0

Check in and check out were easy. The storage unit was clean, and I was pleasantly surprised to find carts to move items from the truck into the storage spaces.

Lynn N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany L.  |  Overall Experience 
Clasificación:
5.0

Delaney did a great job. She was very helpful, knowledgeable and friendly. I would definitely recommend this uhaul to others.

CHRISTOPHER D.  |  First Impressions 
Clasificación:
5.0

The man that helped me check in went above and beyond to make sure I got all my needs for my unit met and was incredibly helpful, explained everything very clearly, and solved all my issues perfectly!

Sarah W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE P.  |  Overall Experience 
Clasificación:
3.0

We ended up finding rat feces within our unit. Also, an employee from Uhaul went inside our unit to look inside for the rodent they accidentally stepped on some glass shelves and broke them. We are providing the details to Delaney via email that way Uhaul can complete the claim and we can have the glass shelves covered by Uhual since the employee from Uhaul broke them. We are happy with the fact that the facility provided us boxes and they allowed us to throw away some of our belongings at the dumpster on site. Overall the experience was average due to the rodent issue, but the facility assisted us in resolving the issue. We are now going to wait for the claim to be finalized by Uhaul so we can be compensated for the glass shelves that the Uhual employee stepped on and broke inside our storage unit. ¡Gracias!

santiago c.  |  Overall Experience 
Clasificación:
4.0

The only issue I had at all was that an employee from the garage started yelling at the other employees in front of customers. Other than that, I am satisfied with how everything is. I especially appreciate the complimentary moving carts for customers to use.

RACHELCATHERINE V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dinelia B.  |  First Impressions 
Clasificación:
1.0

They charged me after I moved out and I still haven't received a refund! I contacted the facility and they were not helpful because, per Jackson he "could not figure out what was happening" he said Delaney authorized the bill so we have to wait for vDelaney to fix it?! I sent an email to Uhaul custimerb service. It isn't hard. Jackson said The unit shows in the system as empty. Refund the money. Jackson didn't do that instead he said wait to talk with Delaney when she come in the next day. What?! How is that problem solving and good customer service?

Kelly H.  |  Overall Experience 
Clasificación:
5.0

Very nice place.

Ronald M.  |  Overall Experience 
Clasificación:
1.0

Building layout is horrible. It was not disclosed when reserving the storage unit online that all climate controlled units are on the second floor. Availability of parking is a nightmare. Also having a storage warehouse on one side can make it easy to get blocked in. Sometimes the security code to arm and disarm the units alarm was faulty, meaning you had to go back and put it in again. The alarm issue happened multiple times in a 2 week period.

Russell D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAMDAMON N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle A.  |  Overall Experience 
Clasificación:
5.0

Staff is outstanding! Moving can be difficult in so many ways. The staff makes it so much easier, great people.

roche m.  |  Overall Experience 
Clasificación:
3.0

Overall a good experience, the only downside was the original storage unit I reserved was not available what caused delays and cost me money to have men standing around without being able to work to unload the moving truck.

Jon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DUKE P.  |  Overall Experience 
Clasificación:
5.0

Everything that I was looking for addressed by polite staff. In shortest amount of time I came out with all I need.

Neda P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M.  |  First Impressions 
Clasificación:
5.0

The entire U Haul experience was awesome!! U Haul made it extremely easy to arrange the truck rental, moving supplies, storage space and moving helpers!!! It was very easy and worked just like I planned it. The moving helpers were invaluable. The storage space frankly blew us away. It was very efficient, clean and very functional. Great job U Haul. Highly recommend U Haul and we will use you in the future!!

William D.  |  First Impressions 
Clasificación:
2.0

The layout of the building, the parking, and access to the building are horrible. Using the website to select a storage unit was misleading and I ended up getting something I didn't want. It took multiple times to set up a code correctly with the staff for access.

Russell D.  |  First Impressions 
Clasificación:
5.0

Staff is well trained and professional! Always helpful

Deborah M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHERFRANCIS M.  |  First Impressions 
Clasificación:
5.0

The staff was so wonderful I would recommend this Uhaul location to anyone who needs storage as well as equipment. Thank you Momma Wheels

Laurie A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sali h.  |  First Impressions 
Clasificación: