The check in process was a joke, I was in line for over 20 minutes, then it took the person a long time to find my reservation, which I did online. I also purchased a lock, that was not there, the General Manage said he was going to go to another location across town and would have it in 30 minutes. When I returned after 4 hours, a new staff was there and i had to explain the situation two more times and no one still had the lock. Move my things in and still no lock. My husband had to run to Walmart for a lock and still made it back before the General Manager. Austin the final person that helped me was very nice and seemed genuinely sorry about all the issues and refunded my money for the lock. Nice facility, but the management was a joke. This was the worst customer experience I had in a long time. Moving should be the hardest part, but checking in to U-Haul was the hardest thing.Annette O. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Springdale
Springdale, AR 72764
(@ Springdale/Fayetteville Line)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 8 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Tried changing pick up time on website to no avail. Went to get truck and app wouldn't let me. So I made a new reservation. Went to pick up the new truck and it wasn't there. I talked to customer services s asked about the $50 guarantee for the reservation. She said she did the paperwork and I would be refunded $50 in a few days. I have not yet and it's been a weekMaryjo M.
El cliente no dejó un comentario.Joseph P.
Very kind and helpful personnel. Contract drop off turned us away.DIANA ELAINE W.
More staff available at checkout counterRichard W.
El cliente no dejó un comentario.Keng X.
El cliente no dejó un comentario.SHELBI N.
El cliente no dejó un comentario.Adam L.
El cliente no dejó un comentario.KENNETH DON CURT W.
El cliente no dejó un comentario.Raymond L.
El cliente no dejó un comentario.LEVI G.
El cliente no dejó un comentario.LEVI G.
Felt like I wasn't safe...very sketchy..not helpfulTanner O.
Slow service. The employees did not know what needed to be done. It took them 2 hours before I was ready to go. Also, I believe they overcharged me for some parts and services as what I paid in store was significantly higher than the prices I was shown online.Cameron W.
Reserved at different (Tontitown) location. Customer service there was terrible. Moved to Springdale. Location service broken so no automated service. Customer service was very slow as they were clearly overwhelmed. Then overcharged us. Brandy at Springdale tried to help and repaired the overcharge. Still a terrible experience.JASON S.
El cliente no dejó un comentario.JORDAN W.
El cliente no dejó un comentario.JUAN B.
El cliente no dejó un comentario.KETINA T.
El cliente no dejó un comentario.William M.
The contract listed one return location and then I received a text message to return to an out of state location. Called and had to wait and finally got a representative that gave us a third location for return. It was 40 minutes from our new home but better than out of state.Michael B.
El cliente no dejó un comentario.RUBEN G.
Almost every rental goes wrong. This time made the rental 2 weeks prior verified the day before I show up no equipment. Had to go 25 miles farther to get a truck which would be over 50 miles. Was given a $50 crefit which did not pay for the extra gas, miles and inconvenience. Was told by johnsons hardware would be a 50% reduction.tony K.
El cliente no dejó un comentario.Mark D. | Overall Experience
Great location, service and people. Northwest Arkansas always knocks customer service and customer expectations out of the park. Maybe the Phoenix area could pick up some best practices from this location. It's needed.SHARNELL C.
The manager was awesome ,excellent customer service.He went out of his way to accommodate.Unfortunately I'm afraid he is way overworked and under paid what he should be making with half the hours of what he is actually putting in.Because he cares.JAMES G.
I was happy and impressed with the professional and friendly personsal at 806 Twin City Ave. Springdale, AR. The person waiting on me was KARL. Please extend to him my Thanks!WINFORD P.
El cliente no dejó un comentario.DARREN F.
El cliente no dejó un comentario.BRIAN S.
El cliente no dejó un comentario.Martin M.
Kind and friendly staff. Great place for your rental needs!!Linda Arlene F.
El cliente no dejó un comentario.Casey D.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.Morris C.
Dedrick was amazingTHOMAS P.
N/A done well as I should say and very great hospitality thank you guysDANIEL L.
El cliente no dejó un comentario.Steven P.
They were very helpful and polite Everytime I went there to buy boxes and to pay storage. Very knowledgeable in what I would need. Thanks sincerely for everything. Diane S.Diane S.
I found everything to be very considerate well service and the people well knowledgeableCarolyn M.
El cliente no dejó un comentario.Brandi R.
El cliente no dejó un comentario.Wendell W.
Great staff ! Very polite and professional.finish l. | First Impressions
Never answer the phone/ ignores the phone and the lady is not very friendlyTy F.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Geoffery S.
The return area is on a hill! When I unhooked my trailer it started rolling back.Derek R.
It was raining cats and dogs, and they were have trouble getting the lights connected. Our guy laid down in 3â€ of water to get it working. Bravo.DAVID J.
Treat people with respect! When I returned the uhaul I was met outside by your employee and was told that my debt card was declined when my card had already been charged $166.84 I had to let the lady listen to my transactions 2 times... as well I was over charged on my milTina G.
El cliente no dejó un comentario.JAMES G.
My reservation was given to another customer and it took 45 minutes to get it straightened out. Additionally, the process for our storage unit was not well explained plus it wasn't even accessible when we initially wanted access.Victoria S. | First Impressions
Nothing!! These guys are good!! The new manager got this place running!! When the last manager was there, I hated going there. It was slow and service was horrible!SIFREDO A.
Next time maybe sure to have the equipment at the first location I chose to get my uhual from.... (Levi's storage) if you didn't have the equipment make sure the internet stop people before you send them to other places. Still could have got a discount for the things I want that I didn't get. Ontop of the money I wasted not getting what I wanted. But that you Emily.... ðŸ˜˜ðŸ˜˜Tevin C.
GREAT SERVICE!!!! Dedric made renting a fantastic experience. I will definitely use them in the future!!Paul T.
Staff at this location was courteous and attentive. Well Done!ANDREA C.
The mobile app needs workKRISTEN B.
El cliente no dejó un comentario.Richard F.
El cliente no dejó un comentario.CHARLES B.
No one need to bring their phone In And take pictures of drivers license. Not when you already have the technology already In Place to read them.RICHARD C.
Good serviceSIFREDO A.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.JAMES T.
Staff goes way above and beyond to help even when over run by customers. I'm very impressed by themBRYAN B.
From the ease of the online process to the equipment itself, so well done. Thank you all!James F.
Dedric was incredibly helpful and personable.CARLA H.
El cliente no dejó un comentario.MELISSA W. | Overall Experience
El cliente no dejó un comentario.Cindy B. | Overall Experience
El cliente no dejó un comentario.RUBEN B.
El cliente no dejó un comentario.TONYA N. | Overall Experience
Had challenges w checkin, the mobile website could not track me.Craig C.
El cliente no dejó un comentario.Katherine A.
El cliente no dejó un comentario.Jessica B.
El cliente no dejó un comentario.linda n. | Overall Experience
We came to this location after being sent there from the location we were scheduled to pick up equipment failed to have the equipment we had reserved available. We were greeted by the manager who worked with us and expedited making things right. He was pleasanl, professional and personable. He bent over backwards to meet our needs. He saved our move and uhaul's reputation.Hershel H.
Employees were very helpful and provided excellent customer service.SARA L.
El cliente no dejó un comentario.Patricia B. | Overall Experience
El cliente no dejó un comentario.Annette A. | First Impressions
El cliente no dejó un comentario.JOHNNIE H.
El cliente no dejó un comentario.Kathryn T.
Very understaffed at this location. Staff tried to attend to us, but are typically overwhelmed with the volume of customers needing attention, help and services. I've been a storage unit and truck, trailer renter for 12 years at this location. I value this business for their commitment, but it has such high employee turnover- it is very difficult to have consistently decent service. Thanks.SUSAN T.
El cliente no dejó un comentario.TOMMY B.
El cliente no dejó un comentario.Brian W. | Overall Experience
El cliente no dejó un comentario.DALLAS M.
Crew is really hard working and friendly.... Don't get me wrong as friendly as a group of over worked manly men and womanly women can be! I used this location 3 times over the holiday weekend cause I just couldn't get it right on my end and the staff was helpful friendly and went over all policies thoroughly! I love this location and won't use any other in NWA!Erika B.
GraciasMARY D. | Overall Experience
Awesome service from the location.Nick S.
El cliente no dejó un comentario.Brittany S.
El cliente no dejó un comentario.Nicholas C.
Very pleasant drop off, easy and convenient. Employee very friendly however they didn't come out on arrival, we had to go in and get someone to check us in.Teddy H.
I had to sweep out the cargo van before I could do anything, dirt all over the floor. The lady that checked me in when I returned the vehicle was the absolute worst and only reason I will never use this location again!! At first she said I would get an email. I told her I wanted to be checked in and walk away with a receipt because I didn't use as many miles as I was charged. I can get over a dirty floor but out right rudeness and attempted to blame me for damaging the vehicle when in reality it was dirt that came off when I rubbed it with a paper towel and windex. She spit on her finger and rubbed the area, I was in shock!! She got her manager involved and even after he told her I had the insurance that it didn't matter she kept arguing with me that I wrecked the vehicle!! I explained that I was in a hurry, had purchased the insurance (again after her manager had already told her ) and didn't understand why she just couldn't get the mileage now and do the rest after I left. The lady just looked at me like she wanted to slap me and I swear she began to move even slower going about checking every inch of the vehicle!! Once we got back inside she did what she needed to at the computer, handed me a piece of paper and said â€œ here.â€ Just wow!!! I asked about how they charged, twice or once with a credit. She just looked at me and said nothing, not a word!! The other lady working stopped helping her customer to answer my question. No, I will not be back!Carol T.
Checking in after hours is more difficult and takes longer than it should.Todd R.
El cliente no dejó un comentario.Gary H.
The employee Carl was very helpful, respectful, also friendly.Tony S.
El cliente no dejó un comentario.PETERSON H.
El cliente no dejó un comentario.JEFFRY H.
Unit was very old and dirty inside . Barely got it off the lot and blinker wiring stopped working despite the fact that our vehicle is a week old and our adapter was brand new. Despite the fact that we had done online check in, it took forever to get our unit checked out.Jennifer S.
Good price and servicesJesus G. | Overall Experience
El cliente no dejó un comentario.Baldemar C.
We made a reservation for Fayetteville, not in Springdale, 20 minutes away; 40 minutes round trip. The kid on the phone told me the new location had been trying to contact me all day about the change. No one called, emailed, or texted me (after my second phone call trying to find the Springdale location because no one answered the phone, I was told they never tried to contact me).. It was a massive inconvenience and no one cared a bit. Terrible, terrible lack of customer service. Insulting, really.Mechele O.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Keleigh D.
El cliente no dejó un comentario.PATRICK O.
El cliente no dejó un comentario.Kathleen S. | First Impressions
My reservation was given to someone else and no one knew how to apply my gift certificate to my total so I had to pay with a card and not use my gift certificate.Crystal M.
El cliente no dejó un comentario.Todd R.
Location was good. The truck I rented was perfect for what I needed. The service man was not friendly. Never smiled. I made some light humorous convo and he did not engage. I really wondered if he just did not like his job as he stated â€œwe have been slammed for the past 18 monthsâ€ or maybe due to logistics type work he is not sociable. I think having the gas tank at 3/4 full instead if filled up is just another tactic for UHaul to get a customer's money. It is hard to fill a truck you aren't used to driving exactly back to 3/4 full.Karen H.
Gentleman in the office was so funny and professional at the same time. Excellent customer service!Becky M.
El cliente no dejó un comentario.Dakota r. | First Impressions
El cliente no dejó un comentario.Amy Y. | First Impressions
Dedric was an awesome representative of uhaul and was very knowledgeable and helpful with every detailStephandee M.
El cliente no dejó un comentario.GERARD O.
Truck had a definite dog/musty smell in the back end. I left it open to air out. I couldn't return online because I couldn't get location to register. Truck was clean and the gentleman who took my return was very nice.Richard D.
No improvement suggestions. I have used this location several times either moving my children to or from the U of A. Although there are several rental locations in Fayetteville, some of which I have used in the past, I have used this location exclusively for the past three to four years and have been very pleased with each use experience.Lesley C.
El cliente no dejó un comentario.Scott D.
The guy checked me in is very friendly.mikle P.
I was impressed not sure.Have all your stores be more like this oneSTEVE A.
They have good deals and very happy I went thru uhaul for storage and moving truck.Laura I. | First Impressions
El cliente no dejó un comentario.Rebecca L. | Overall Experience
El cliente no dejó un comentario.sheri j. | First Impressions
El cliente no dejó un comentario.Leander S. | First Impressions
Good customer serviceJackson A. | Overall Experience
I appreciate how helpful everyone was The manager went above and beyond to get our u-boxes delivered and picked up in a timely manner. The manager was always helpful when we came in. The staff were also attentive. They even helped me open my storage door that was too heavy for me. 'The u-boxes were a handy way to move from Oregon to Arkansas. The process took 6 months from the time we loaded 1st box (we used 3) until we just cleaned out storage unit this week. Thank you so much!Debby T. | Overall Experience
El cliente no dejó un comentario.Kevin H. | First Impressions
El cliente no dejó un comentario.Steven M. | Overall Experience
El cliente no dejó un comentario.Antwione C. | Overall Experience
Overall great, there was a small disconnect between the U-Haul corporate site and the franchised location which the staff resolved promptly. - I didn't know I needed to check in first with my code then I could input the code by the entrance to gain access to the facility.Gregory W. | Online Move In
I asked the guy would I get a refund for partial months rent he said no. He said that is "uhaul" thing.shawna b. | Overall Experience
El cliente no dejó un comentario.Michelle P. | Overall Experience
I came to rent another unit same size/temp control. New guy was trying to be helpful but: rented me non climate ,moved me out of my several year unit (he asked if I wanted to take care of nearing rental fee) but rented me another unit.Noticed charges were wrong and called.. spoke to manager, he said would take care of.. got notification but money difference has not hit account.. I think it's $5 and truthfully after moving things from one unit to another I am done dealing with it. Do not want anything' or want to cause trouble as life is too shortWILLIAM D. | First Impressions
El cliente no dejó un comentario.Martha J. | Overall Experience
El cliente no dejó un comentario.Bryan W. | First Impressions
Some of the employees were unprofessional at peak times but all in all ok experienceallen n. | Overall Experience
Great storage space for the time we had to store our items, great place!Brandon M. | Overall Experience
El cliente no dejó un comentario.Martha J. | First Impressions
Freddie was kind, funny and great to work with. ¡Gracias!Rachel M. | Online Move In
El cliente no dejó un comentario.BRAD L. | Overall Experience
The workers did not know what they where doing. It was like they where running around with their heads cut off. There was a line out the door and the computers kept losing people's orders. I was charged twice for one thing.Misty b. | First Impressions
Stairs + stuff = sucksRebecca L. | First Impressions
I had to have a storage unit for abt 3 yrs. Once, someone moved things into a unit next to mine, and his stuff had roaches, and they got into my unit. I told the mgr, Freddie, and he went and got 2 bombs and set them off in my unit, then gave me another unit the same size to move my belongings to. It kept my belongings from getting infiltrated with roaches, and I am very grateful to him. This was at the U-Haul on Twin City Ave. in Springdale, AR.Patricia S. | Overall Experience
Overall we had a good experience but this comment is directed to management and not the employees. The only downside was on our move in day. It was the 1st day of the month and there were only 2 people on staff to handle the crowd. It was a 30 45 minute wait in line, (at least) to get to the customer service rep and this was after a tiring cross county move. The staff did seem to answer everyone's questions and didn't rush to get to the next customer. I truly felt sorry for them as everyone (young, old and those with children) just needed to be waited on so they could get done and out of there. We were there 3+ hours past closing and the crew still had customers waiting and trucks to check in. I would assume that the first and end of months are ALWAYS hectic and feel the store should be fully staffed to provide a better experience for the customer as well as less stress for the staff.Gary K. | Overall Experience
Only concern was the "climate control for comfort" was 45° to 80°+. Should just call it rainproofCody C. | Overall Experience
Very professional and very helpful! I would recommendbrad b. | First Impressions
El cliente no dejó un comentario.Tiffany W. | Overall Experience
On monday I did came to the store and someone askme how she can help me, I told her that i need to speak to MR Fredy, At that time i dint know who is mr Fredy but when i answered to the nice lady; everyone silence for a minute, after i see no one wants to talk to me, i ask: " is he here" then Fredy starts to talk to me , he was there sit doing something at his computer, he talk to me unfriendly and stated that he is attending an other customer on the computer, ( I asking somebody from customer service call me please to do more details 4795309427) . again all this stared saturday when i went to the store and ask my refouns of 2 months that i pay in advance, an employee call Fredy and after the employee finish the calling, he said to me tha his boss told that the sstore do not have a sistem to refound my money and that star the problem saturday and finish last monday. Please have someone call me , in order this bad experience do not happened to an other customersmiguel b. | First Impressions
Everyone seemed nice, but they very obviously didn't know what they were doing. One lady didn't know which application to use to start a reservation for a storage unit and tried to rent me a truck before being corrected by a coworker. Another lady called her district manager three separate times while we were there for things that should have been able to be handled on site. She also didn't know where my storage unit was. By the time she found a map, I had already found my unit myself. The third employee who set up my unit seemed confused as well during the reservation process and had open wounds on his dirty hands, which is concerning during the COVID-19 pandemic. All the people here need to be better trained and more competent in their duties. I understand there were two people in front of me, but it should not have been a 30 minute wait time to be served. The employees seemed perpetually confused, and struggled to do basic tasks like unlocking trucks and printing copies of contracts. I spent two hours at Uhaul, when I should have spent 45 minutes, max. I'm a college student, so my parents drove five hours to help me pack. My experience here put us so far behind schedule that we had to spend an extra night traveling back home. The facility was nice, but the customer service was terrible. I would never rent anything in store from these people again. The only bright side was the free month of rent.Jailyn F. | First Impressions
Great 👍Kalon A. | First Impressions
El cliente no dejó un comentario.Pam G. | Overall Experience
The facility is spotless and the staff is fantastic!! I highly reccomend!!ELAINE C. | Overall Experience
Great customer service, after a busy day. Great communication and greeting. My husband and I we appreciate all your help. Gracias.jeffery g. | First Impressions
😊laticia p. | Overall Experience
Friendly people, always willing to help!emily e. | Overall Experience
During a stressful and time sensitive period, many questions were asked of the staff and manager Freddie. All were helpful, kind and sympathetic of the situation.DAVID P. | Overall Experience
Key card never worked, they could never figure it out. They only allow 24hr access when you pay more per month even thou there is no security or employees there, they just want to be greedy.Joshua K. | Overall Experience
N/aJanna B. | Overall Experience
Very good storage facility.Marnice T. | Overall Experience
GraciasRoberto M. | Overall Experience
They were very helpful with everything!KIM W. | Overall Experience
Service was fineGerald L. | Overall Experience
Gretchen was helping a customer before me and checked in with me a few times letting me know she would be with me soon. She made the process quick and easy and was so nice!hayley c. | First Impressions
Good experienceAmelia M. | Overall Experience
Great placelafayette j. | Overall Experience
Our daughter felt safe moving in and out and the facility.DAVID S. | Overall Experience
I paid for storage on the 2nd for a full month and moved out 3 days later. I thought it would be appropriate for me to get some of my storage fee back, since I have never been late for 2 years.kathy l. | Overall Experience
An employee cancelled my unit the day after I ordered it. I was also told they could not claves their cameras when I told them I thought something went missing or was stolen.Patrick A. | Overall Experience
Thank to all of youJared Y. | Overall Experience
Fast efficient no paperworkrichard i. | Overall Experience
Very nice people, knowledgeable , helpful.janavee w. | First Impressions
Great staff, excellent service. Professional and friendly.Roberto M. | First Impressions
Thank you for the curtsey of the employee's.Laura V. | First Impressions
Great customer service, was in and out in no time.sadar m. | First Impressions
Great employees and alot less paperwork than i expected.richard i. | First Impressions
I really appreciate the time they took showing me the storage areas and I liked all the packaging materials they had to off and will certainly use those.Amelia M. | First Impressions
Great facility. Very friendly and helpful staff. Kevin was outstanding. ¡Gracias!Michael C. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!