Don't change anythingNico M.
Customer Reviews for U-Haul Moving & Storage of Spring Hill
West Dundee, IL 60118
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.JOSE G.
The furniture dolly I ordered wa snot in the truck. Calling to get answers and to see if I could pick one up from the location took an hour. So our love was out behind. We were then late getting the truck back resulting in a few for checking the truck back in online but we were only late due to the late start. I was also told by the representative I spoke with that they were going to transfer me to a manager and never did. I just sat on hold for 10-15 minutes before I gave up and hung upChristopher A.
conflicting info when calling in Website not that helpful and untrustworthy.Mike G.
Customer did not leave a comment.KEVIN M.
The staff was very helpful and renting the uhaul made my moving experience positive.Patrick R.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.margret S.
Customer did not leave a comment.Patricia J. | Overall Experience
Little bit lower price 😀Adin H.
They made me drive much further to get my truck. With 24 hour notice it kind of throws off your plans!Matthew B.
Customer did not leave a comment.TARA J. | Overall Experience
Customer did not leave a comment.KEVIN M.
Customer did not leave a comment.Rick L.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.Katie H.
Great experience. Good price. Will definitely use the service again!Julie S.
Good luckRonal R.
Customer did not leave a comment.Hitesh T.
Customer did not leave a comment.Mike P.
Props to the young lady that helped us. Wonderful customer service!Brian N.
Customer did not leave a comment.Kathleen E.
Customer did not leave a comment.CHARLES H.
Customer did not leave a comment.Jose M.
I reside near this location and they really know how to manage an officeEddy R.
I meant to make my reservation as a one-way, and when I got there and ask them to change it from a round-trip to a one-way they said they couldn't accommodate me. Then I waited online with customer service for over an hour and a half only to get disconnected in a transfer. Super frustratingKacey R.
Customer did not leave a comment.William S.
Fast and friendly service. Went the extra little bit to call with an answer to a question on my reservationBrian C.
Everyone was very knowledgeable and extremely helpful.STEVEN H.
I think the fee to extend the rental is way too high. I was charged nearly $50 for a 30 minute extension.Christian B.
My contract stated I had the trailer for 4 days. Within that 4 days I was called twice by uhaul to make sure I returned the trailer on time. This was annoying. There is no reason to call unless I didn't return the trailer on time.Mark M.
When I went online to search UHaul locations, this address didn't come up and my reservation was at a different UHaulâ€¦make sure this address Pops upAnthony H.
Customer did not leave a comment.Deyvid L.
A well run business, Employees are great!JIm S.
Customer did not leave a comment.Marsha S.
Very positive experience! They were helpful!Jeffrey F.
Customer did not leave a comment.Aleks K.
Customer did not leave a comment.charles Z.
Customer did not leave a comment.Sonia W.
Customer did not leave a comment.carlos G.
Customer did not leave a comment.John L.
Attitude checksZACHARY F.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.William H.
The staff is friendly and helpful.JOSEPH B.
Customer did not leave a comment.Bobby R.
Customer did not leave a comment.Jason R.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.Edward L.
Customer did not leave a comment.Nashanda H.
Keep up the good workROBERT S.
Tyler was very helpful and knowledgable, he assisted with checking the truck in and also obtaining a UBox.Operation S.
Customer did not leave a comment.Steven H.
Los tickets del tollway me los envia a casaoscar R.
Customer did not leave a comment.Jerome D.
Nothing I can think of. My cross country Ubox move went better than expected.LUCILLE G.
The truck was clean but the brakes were not totally up to what we had expected! This is unusual because we have never had any problems with getting a good truck from this site ! Different creaking sounds also were present while driving the unit!Richard G.
I had a great experience with my rental! Tom is an excellent person who is very respectful and helpful when it comes to customer service. I am beyond happy with this location and the employees are extraordinary!Alejandro M.
Customer did not leave a comment.Maurice H.
Customer did not leave a comment.Bobby R.
Was charged 17 for gas that ive replenished and have proof . You will have a charge back on your merchant side . Unacceptable. Equipment was not sanitized windows dirty . Mechanically the truck was unsafe to drive due to transmission downshifting for no reason making me spill my drink and hitting my teeth on my mug .PIOTR N.
Customer did not leave a comment.Juan R.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Jordan L.
Got a flat and was credited 20% at check in. So nice of the gentleman to offer me that.james J.
Continue to offer fantastic customer service as we experienced with this visit/transaction. Both, Sam and Todd, were great offering assistance and diligence.Michael S.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.ROGER B.
Customer did not leave a comment.Volodymyr K.
Staff was excellent!Michael K.
Company yes the location absolutely not I'd rather carry my belongings to their location that deal with this place again.John F.
The pick up was a little bit hectic because the system kept crashing and never sent me a code for the lock box but one of the staff members was very helpful.Najib E.
I understand the new way is self checkin and out but I miss the days of customer service where the employees went over the documents and the check out with you. Charging a customer $25 for this is ridiculousThomas Y.
Customer did not leave a comment.Caitlin K.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Gene B.
Customer did not leave a comment.TAMARA M.
Customer did not leave a comment.Jeff G.
Customer did not leave a comment.Larry F.
Everything was great.Rich E.
Customer did not leave a comment.JESUS P.
Customer did not leave a comment.Beth D.
Both people working were phenomenal and friendly. They remembered me from my previous time there. Excellent customer service.Tisa B.
Customer did not leave a comment.Angel P.
everything was great!Loisanne M.
Customer did not leave a comment.David T.
The trucks needs to be clean well and they need to not have a bad smellJESUS R.
Nothing to improve. Experience was great. I didn't catch the name of the UHaul Representative that helped me. He got me to a spot to pull the trailer in, inspected its cleanliness, detached the trailer and got me done quicker then I could have myself.Michael K.
Great lighting. Super clean. Wonderful storage facility. Thank you allFRANK E. | Overall Experience
Customer did not leave a comment.Steve F.
Customer did not leave a comment.Thomas T.
Keep doing what you're doing as a company. Great alternative for anyone looking to transport property.Nicholas T.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Dan S.
Nothing I can think of. Each employee I spoke with (phone, check in and truck return) was polite and helpful.Sharyn B.
Helpful and polite.Edward G.
Customer did not leave a comment.RICHARD D.
Customer did not leave a comment.rafael S.
Great service. Rental of cargo van went smoothly. Return/checkout of van was speedy.scott U.
Customer did not leave a comment.Mary J. | First Impressions
Customer did not leave a comment.Mary S.
Mice in unit. Not happy. Trap present. Is everything getting chewed up?Janine T. | First Impressions
Customer did not leave a comment.Corinn H. | Online Move In
Honestly....it was a great experience. It could not have been easier!Amy F. | Online Move In
Gentleman was very helpful. Place looked clean & well maintained.Carissa R. | First Impressions
Customer did not leave a comment.Arthur Z. | First Impressions
Customer did not leave a comment.Larrold F. | First Impressions
Customer did not leave a comment.Anthony T. | Overall Experience
Customer did not leave a comment.Terra H. | Online Move In
Customer did not leave a comment.brandon w. | First Impressions
The pull in garage portion of this Uhaul was very nice. I knew that cold, wet or windy weather wouldn’t affect my ability to get to my unit.The staff was also always very helpful.Jordan V. | Overall Experience
The team here is friendly and helpful and the facility is new and clean. A great experience.Ryan G. | Overall Experience
Looking forward to working with the staff with my storage needsrob b. | First Impressions
Customer did not leave a comment.richard h. | Overall Experience
Customer did not leave a comment.Mark V. | Overall Experience
I really appreciate the security functions at the West Dundee Uhaul storage. At first it is difficult to comprehend, not being able to go directly to me unit. But, after an alarm or two, I learned to swipe in and out of the storage. The down part about my experience is that no one on the property ever answers the phone. My calls were always redirected to the 800 number. And the capabilities at the operator center differ from the local Uhaul - Ugh, the phone calls. Otherwise, a really good experience.Kenneth R. | Overall Experience
You don’t sell plastic booties.Ester G. | Overall Experience
I would recommend this facility to everyone and will definitely use again if neededDeborah W. | Overall Experience
very good serviceCHRISTOPHER H. | First Impressions
Customer did not leave a comment.deborah f. | Overall Experience
The UHaul staff at West Dundee was informative and helpful. The truck rental went smoothly. The storage place is well illuminated and clean. All t his combined made my moving a lot more easier and less stressful. Thanks!Claudia s. | First Impressions
Customer did not leave a comment.Celeste S. | Overall Experience
Our Family was in a very difficult position. We were givin 48 hours to move from our 3 year home. Your store in Anchorage, who we were already a customer were very condescending from the first day, judemental and actually locked us out from unloading the UHAUL rented truck, Even after paying and selecting 24hour access. We were told we should learn to plan for these things by the supervisor who was working. Granted it was Sunday, and for me it was a long day. My family was in the car parked next to the truck and the kids were worried about their clothes and things. I rent two units and trust me, I am diligently going to find a reasonable storage company to replace this nightmear we are currently in.james d. | Overall Experience
Customer did not leave a comment.Thomas M. | First Impressions
Customer did not leave a comment.JOSHUA V. | First Impressions
Great experience. The staff was helpful, the facility was clean and the storage unit was just what I needed. ThanksDavid M. | Overall Experience
When picking up trailer it was covered in motor oil inside trailer When looking at 2 other units they were also very dirty inside. I ended up taking 1 and having to go to a car wash to pressure wash it myself. Your mop isn't enough. It made me way behind schedule and my helpers cancel because of it. Very upsetting I'd like a call from management since west dundee Illinois location NEVER ANSWER THE PHONE!!!!!Celeste S. | First Impressions
Customer did not leave a comment.Thomas S. | First Impressions
It was a pleasure to do business at this location.john L. | Overall Experience
A dead mouse was removed from my storage unit when I initially got the unit which I understand. When I moved my items in the next day, there was just an awful putrid smell in the unit. I sprayed some air freshener which helped but I hope my items don’t absorb the unpleasant smell. I will say it’s very easy to move items in with the carts and the staff was helpful when I initially rented the unit.Nadia V. | First Impressions
Both friendly and professionalJeff J. | First Impressions
Right from the very start of our renting the facility the staff were very helpful and polite. We would definitely recommend your facility to others.HAROLD A. | Overall Experience
Easy access to the units and smooth move-in. The only less-than-ideal part of the experience were the split-level stairs to the unit, but I needed the 8' vertical space so I couldn't be at ground level where I was limited to 6' vertical. Other than this everything else was great! Thank you!Christopher B. | Online Move In
Customer did not leave a comment.Mustafa R. | Overall Experience
Customer did not leave a comment.Twaneek B. | First Impressions
1st time using storage facility. Pulled up to overhead door, which automaticly opened. Went to my stoage shed location, and there was a tag fastened to door stating unit was clean and available. NO WHERE ON THE TAG DID IT STATE YOU HAD TO DIS-ARM THE UNIT OR BUILDING ALARM WOULD BE ACTIVATED !!!!! Opened the door to unit to make sure free lock was inside, and alarm was activated. No sign stating where the deactivation pad is located. Frustrating experience for 1st time in facility. Please put a note on the plastic tag attached to empty rental units, stating the Alarm Must Be Deactivated Before Opening Storage Unit Door.Alan K. | Online Move In
Customer did not leave a comment.Elias F. | First Impressions
PRIOR TO RENTING THE U-BOX IN CALIFORNIA, THE STAFF AT THE WEST DUNDEE LOCATION WERE VERY HELPFUL IN ANSWERING MY QUESTIONS ABOUT RENTING AND SHIPPING A U-BOX. iN DOING SO, THEY MADE IT EASIER TO FACILITATE THE MOVING PROCESS IN CALIFORNIA. WHEN THE U-BOX ARRIVED IN WEST DUNDEE THEY WERE HELPFUL IN SETTING ME UP WITH A STORAGE UNIT TO EMPTY THE CONTENTS OF THE U-BOX INTO. A SPECIAL SHOUT OUT TO THE STAFF MEMBER WHO BROUGHT THE U-BOX TO THE FRONT OF THE STORAGE UNIT LOCATION. THIS ALLOWED FOR EASIER AND QUICKER REMOVAL OF THE CONTENTS OF THE U-BOX INTO THE STORAGE UNIT. THAT EXTRA EFFORT WAS MUCH APPRECIATED.ROBERT F. | First Impressions
Customer did not leave a comment.BRUCE K. | First Impressions
Customer did not leave a comment.PATRICIA L. | First Impressions
We are very pleased with your service. Thank you very much.HAROLD A. | First Impressions
Customer did not leave a comment.James S. | First Impressions
Customer did not leave a comment.XIONG Z. | Online Move In
This storage facility are wonderful and absolutely I will recommend this to all my friends. All the staff are very friendly and helpful.Rosalyn M. | Overall Experience
Customer did not leave a comment.FRED H. | Overall Experience
Customer did not leave a comment.Richard R. | First Impressions
A little &$$$ELIZABETH B. | Overall Experience
You Rock!!!!!!!!Yonisha W. | Overall Experience
Customer did not leave a comment.Jesse W. | Overall Experience
Customer did not leave a comment.CINDY G. | First Impressions
Customer did not leave a comment.chris o. | Overall Experience
Customer did not leave a comment.Torie K. | First Impressions
Brandon is an excellent employee. He made the process easy and enjoyable and seemed to really enjoy his job. Great to see! Would highly recommend this facilityJoseph G. | Overall Experience
Customer did not leave a comment.Maurice H. | First Impressions
Customer did not leave a comment.Marie K. | Overall Experience
Customer did not leave a comment.larry g. | Online Move In
Customer did not leave a comment.Virgil W. | Overall Experience
Customer did not leave a comment.David I. | Overall Experience
Excellent sales person!--Alvin RheeWalter H. | First Impressions
Great experience - nice, clean and new. Fully sprinklered and alarms is a huge positive for people looking to store their possessions.David K. | First Impressions
Customer did not leave a comment.Michelle E. | Online Move In
A good size , only that needs light.ESPERANZA V. | Overall Experience
Customer did not leave a comment.Ronald F. | First Impressions
Great staff!!! The entire experience from the beginning to end was perfect. The facility is really clean and organized. I will definitely recommend your storage.Manuel D. | Overall Experience
Customer did not leave a comment.John F. | Online Move In
Customer did not leave a comment.Ralph A. | Overall Experience
Customer did not leave a comment.Wendy P. | Overall Experience
Customer did not leave a comment.Monica Y. | Online Move In
From our Uhaul containers to our storage unit our service was top notch. We would definitely recommend or use it again.CHERYL H. | Overall Experience
Customer did not leave a comment.David M. | First Impressions
I was able to manage renting a truck and moving everything in one day. I was also able to capitalize on the 1st month is free offer on the storage unit and successfully moved everything out before the month was up.brandon e. | Overall Experience
Customer did not leave a comment.Jerome F. | First Impressions
Customer did not leave a comment.JACQUELINE M. | Overall Experience
Tyler and Jeff went above and beyondLaura S. | Overall Experience
Excellent, Tnxkim l. | Overall Experience
Customer did not leave a comment.DIAMOND W. | Overall Experience
Customer did not leave a comment.CHUCK B. | Overall Experience
Always immaculate. We never had to worry about safety either personally or for our stored possessions. Our only reason for leaving is our move out of state. We gladly recommend this UHaul storage facility. Management is top-notch. Thanks to all for the most pleasant of experiences!!ROBERT, L. | Overall Experience
Customer did not leave a comment.William Y. | Overall Experience
Highly recommend U-Haul of Springhill! Their facilities and staff are excellent!cary j. | Overall Experience
Price was fair, staff polite.mary b. | Overall Experience
Ended up renting 4 trucks. The one month free storage with each truck was very nice!John W. | First Impressions
Customer did not leave a comment.Stefanie B. | Overall Experience
Staff very professionals and everything is easy to understand.Jorge L C. | First Impressions
Customer did not leave a comment.Destiny C. | Overall Experience
I've used a lot of different storage companies over the past 40 years and this one was the best. security and cleanliness was top notch. availability of dollies was plentiful. easy to get in and out of. Will use this facility again if I need to. employees all helpful and friendlylinda s. | Overall Experience
Great and friendly service. The manager at Spring Hill was very knowledgeable and professional. Great experience overall!Matthew R. | First Impressions
Customer did not leave a comment.Michael O. | First Impressions
Very friendly and always helpful staff from first day to my lastThe facility was always clean and access conveniet I would highly reccomendruth j. | Overall Experience
Customer did not leave a comment.Carrie R. | Overall Experience
Unit flooded in September due to their roofers. Tried to say it was still our fault, they showed little to know remorse and the customer service was horrible. Never again!Tara W. | Overall Experience
Customer did not leave a comment.MARLANA F. | Overall Experience
Tyler and Peyton were great and helped me swiftly as I came in right before closing and there were still 2 people there.. Also, each individual space is alarmed and the 2 step entry... Very good secu.Danny H. | First Impressions
Great staff and clean storage with no pest issues. Only uhaul I would recommend.Mystery E. | Overall Experience
The whole experience was great. Everyone was very nice and helpful, I would use it again.Paula T. | Overall Experience
I was scheduled to move into Public Storage in Elgin. I changed to U-Haul because of the cleanliness and the lighting in this location. The staff has been GREAT!Jordan M. | First Impressions
Returning the truck went uneventful.Kenneth W. | First Impressions
Awesome! And thank you.Jennifer D. | Overall Experience
All staff I came in contact with were polite. My only complaint is the alarm would go off EVERY time the door to storage locker was opened. No one knew why either.RENEE C. | Overall Experience
Great serviceNorma F. | First Impressions
The person I spoke to on the phone at the facility did not know a lot. Reserved unit in line.Stefanie S. | First Impressions
Will rent again. Staff should get a raise!Kendra S. | First Impressions
I love everyone here! Pro customer serviceKendra S. | Overall Experience
Facilities and employee was great. Loved their professionalism.adelaida f. | Overall Experience
Fantastic location. They worked with me when I needed it and made the process very easy from beginning to end. The facility was very well maintained and secure.Ryan E. | Overall Experience
Wonderful experience in using U-Haul in West Dundee. Friendly, courteous and knowledgeable worried from the desk guy to the one receiving back the rental trucks. Highly recommend!William Y. | First Impressions
Thank you for your help and kindness!carmlita f. | Overall Experience
U-Haul moving & Storage of Spring Hill was a Fantastic Location to Store at. Easy access to there parking lot and a lot of room to Load/Unload. Staff was very good and informative. 10/10 recommended.PATRICK S. | Overall Experience
Extreme care and planning for security and safety and loading. Equipment and ramps available to easily move items to storage. Will definitely use facility again.CHERYL P. | Overall Experience
The ability not to be able to reserve a unit is a problem that even the attendants there stated.terry l. | First Impressions
Everything was top notch! The staff was friendly and professional, access was simple and convenient, the facilities were clean, orderly, and very well light. Even the restroom was always very clean!Tom K. | Overall Experience
Awesome! 😀Jennifer D. | First Impressions
Friendly staff, clean accommodations, 24 hour access. It’s all good.Jeanne S. | First Impressions
Had the unit for just 3 months. There was a leak in the roof over unit. A panel of the tile ceiling collapsed onto our property. Because I didn’t sign up for the U-Haul offered insurance, no help.Richard L. | Overall Experience
Everyone was very helpfulSusan J. | Overall Experience
Great staff, very friendly and a very clean facility. I highly recommend their services!Kurt K. | Overall Experience