Customer Reviews for U-Haul Moving & Storage of Spring Hill

2,695 comentarios

890 W Main St   West Dundee, IL 60118

(224) 293-4456

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(224) 293-4456

890 W Main St
West Dundee, IL 60118

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Be honest

ERNESTO Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terra H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredy P. 
Clasificación:
5.0

Nothing everything was very professional and helpful.

ALBERT J. 
Clasificación:
5.0

Customer service on the phone and texting me was BAD, told me I had to return the truck next day by 10AM. My contract said I had 2 days, return was not until 1/19/22. I returned the truck on 1/18/22 in the evening.

Andy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

brandon w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEKKHAN G. 
Clasificación:
5.0

The pull in garage portion of this Uhaul was very nice. I knew that cold, wet or windy weather wouldn't affect my ability to get to my unit.The staff was also always very helpful.

Jordan V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMEER S. 
Clasificación:
5.0

Don't change anything everything was perfect

PETER V. 
Clasificación:
5.0

The team here is friendly and helpful and the facility is new and clean. A great experience.

Ryan G.  |  Overall Experience 
Clasificación:
5.0

Great experience from start to finish.

Jack G. 
Clasificación:
5.0

Had no problems with the auto transport

RONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea V. 
Clasificación:
5.0

Customer service rep was friendly and quick to get me a van and on my way

ADAM P. 
Clasificación:
5.0

Very quick and easy. Loved it!

DAVID K. 
Clasificación:
5.0

The car trailer I rented did a great job for what I need it for Springhill Staff was very professional got me in and out at pick up and delivery would definitely go back

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
5.0

Great experience! Would definitely use uboxes again!

swanti S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIETER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIDNEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN E. 
Clasificación:
5.0

Nothing everything is gravy

ALEX B. 
Clasificación:
5.0

Looking forward to working with the staff with my storage needs

rob b.  |  First Impressions 
Clasificación:
5.0

You opened a can of worms with this one. First, if you are going to require customers to "verify" themselves when they arrive at the location then you need to state that very clearly from the beginning. At 6am, in 20 degree weather, you made me sit there and try to find someone I knew who would be awake so uhaul could call and verify me? Like what's the deal with that? That' is ridiculous especially since I already gave you my ID and phone number. Second, "RESERVATION GUARANTEE" shouldn't be something I have to ask for. You screwed up and my truck wasn't at my original location, so why do I have to call and wait on hold for 30 minutes, yes, 30 minutes to get my $50 because now I had to drive another 20 minutes out of my way and back for the truck. I'll try budget next time. Unreal...

David F. 
Clasificación:
5.0

The employees at this location are extremely helpful and courteous. The pick up and drop off process is very efficient and quick. In particular, the employee named Julian providing me with excellent service, as he gave me a call within five minutes after I dropped off the vehicle and already left to notify me that I left my I-Pass transponder inside the vehicle. I am very much grateful for his help. Overall, I'm a very satisfied first time customer. Thanks for the outstanding customer service!

ANDARGE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn W. 
Clasificación:
1.0

Worst customer service Waited on phone for over an hour with no solutions! Transfer to wrong departments and staff not helpful Will never use UHAUL ever again!

Joan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
4.0

No issues at all, they made this transition very easy and comfortable, great communication, reasonable pricing. Thank you U-Haul

linda H. 
Clasificación:
5.0

Quickest and easiest truck rental I have ever done The guys at the counter had great personal skills and on the ball and the same for the guy that checked me out upon return. Truck was clean and did the job. Thanks much.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE R. 
Clasificación:
5.0

Nada

Kathy G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

This was ridiculously easy to do. I'll be back again.

Michael M. 
Clasificación:
1.0

Service people are mean and rude. I won't come again.

AXEL M. 
Clasificación:
5.0

Nothing, Customer service was the best provide all the without ask them. Gracias.

FELIX M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark V.  |  Overall Experience 
Clasificación:
5.0

Very user friendly! Customer services was outstanding!

MARIA P. 
Clasificación:
5.0

The men at this location were awesome very

GAIL E. 
Clasificación:
5.0

The only bad thing I have to say about it is I rented a cargo van back in July and when it came time for me to pick it up in November they didn't have it for me and that just was not right and they did give me a 10 ft truck for the same price but cost me more gas to put in it than it did in a cargo van so it actually did cost me more money

CONNEE SUE B. 
Clasificación:
5.0

Everyone is always so helpful.

SARA F. 
Clasificación:
5.0

Awsome people

RANDALL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisaanne L. 
Clasificación:
5.0

Excellent everything.

LUIS S. 
Clasificación:
4.0

I really appreciate the security functions at the West Dundee Uhaul storage. At first it is difficult to comprehend, not being able to go directly to me unit. But, after an alarm or two, I learned to swipe in and out of the storage. The down part about my experience is that no one on the property ever answers the phone. My calls were always redirected to the 800 number. And the capabilities at the operator center differ from the local Uhaul - Ugh, the phone calls. Otherwise, a really good experience.

Kenneth R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
5.0

Quick service and good trailering advice from the employees. Trailer pulled effortlessly 2 hours into wisconsin and back with no issues.

CHRISTIAN L. 
Clasificación:
5.0

You don’t sell plastic booties.

Ester G.  |  Overall Experience 
Clasificación:
5.0

I would recommend this facility to everyone and will definitely use again if needed

Deborah W.  |  Overall Experience 
Clasificación:
5.0

This was an amazing experience! I would recommend This Uhaul facility always

JOHNNY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALVADOR S. 
Clasificación:
5.0

very good service

CHRISTOPHER H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonantzin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah f.  |  Overall Experience 
Clasificación:
5.0

The UHaul staff at West Dundee was informative and helpful. The truck rental went smoothly. The storage place is well illuminated and clean. All t his combined made my moving a lot more easier and less stressful. ¡Gracias!

Claudia s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Celeste S.  |  Overall Experience 
Clasificación:
5.0

Enjoyed the great service me and my wife received from the Staff. Would recommend the inside of the windshield being cleaned.

JULIE G. 
Clasificación:
1.0

$20 fee for an overnight dropoff because I didnt see a sign posted around the corner? Unacceptable. Being told to "accept the consequences" by your staff when asked for any explanation was even more unacceptable.

SCOTT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAWEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN F. 
Clasificación:
5.0

Nice

ROBERTO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
1.0

West Dundee location was able to accommodate my rental, however my original reservation that was made more than a week in advance at 4N221 84th Ct, Hanover Park, IL 60133 location was relocated to the West Dundee store 20 minutes prior to my reservation time. When I tried to call 630-405-7455 which was the number provided to speak to a corporate call center representative I sat on hold for 15 minutes both times I tried calling and was never able to get off hold to actually speak to a Uhual representative. When I arrived at the Hanover Park location to try and see why my reservation was moved to a location that was more than a half hour away and completely out of my way, I was met with nearly instant hostility and told that they did not have a truck to rent me and there was nothing they could do to accommodate getting a truck to the Hanover Park location. I then proceeded to contact the West Dundee location to confirm they had a truck there for me, they bluntly demanded that I assure them that I would be returning the truck back to their location, when I attempted to explain my situation that their location is more than a half an hour away from any direction I would be traveling during my moving process I was told my option would be to return to their location or I would be faced with a one-way fee that would be “3 times the cost of my rental”. This entire process was nothing but stress and inconvenience of me jumping through hoops in order to get into a vehicle. I am appreciative of West Dundee being able to honor my reservation on short notice, but disappointed with the customer service I received along every other step of this process. I would be extremely hesitant to personally use, or to recommend to others using U-Haul for any future needs after my experience.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE A. 
Clasificación:
3.0

My box came two days early due to being in the area earlier, ok that's fine, they wanted to pick it up the next day, so that had to be dealt with, I asked if it would change my delivery date, I was told no, not true my box was two days late. Due to my box being dropped off early my length of having the box was changed. I didn't think to ask about that in my phone call. Then they wanted to pick it up before my month was up. Of course that was no. I wasn't unhappy overall but I can't say I was happy either.

Reid M. 
Clasificación:
5.0

I had no idea this facility installed hitches and would have brought my other vehicle here instead of another business years ago. Maybe more advertising targeted at hitch installation.

Angela B. 
Clasificación:
5.0

Brandon was very helpful and polite. Good customer service

TARA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa C. 
Clasificación:
4.0

Lincolnshire Uhaul store was 5 mins away from our storage convenient. But he directed us to up to Libertyville to get info and schedule our Uboxes. When we got up to the Libertyville store they were very helpful awesome experience!! They said Lincolnshire could have booked for us. :(

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara A. 
Clasificación:
5.0

Friendly , helpful staff . Very professional and accommodating. Highly recommend this facility !

Sandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON N. 
Clasificación:
5.0

Pickup and drop off was excellent and the trailer I rented was in excellent condition. Only issue is with U-Haul as a company…. I originally rented using a location closer to home, and then U-Haul changed the location. This happens all the time, and I wish U-Haul would update their asset tracking technology to know what is in stock when reservations are made.

THOMAS L. 
Clasificación:
3.0

The customer support number was answered by out of state staff that were not helpful answering our questions.

Dean H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamika H. 
Clasificación:
5.0

Nice

ROBERTO B. 
Clasificación:
5.0

The whole group I worked with for this rental -did a great job from pickup to return. Keep up the good work.

Paul S. 
Clasificación:
5.0

Super clean inside. Always a good experience. Thanks rob

ROBERT W. 
Clasificación:
5.0

Excellent notification and updates for delivering U-Box.

Sheila G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA G. 
Clasificación:
3.0

The ongoing communication was really complicated . At one time they unilaterally changed the date for depositing the U boxes and left me a message to call back. That is not acceptable. It took me about a day to get clarification & change it to a convenient time . Fortunately the driver was extremely accomodating .. but until he showed up it was very disconcerting . The eight hr time window of delivery & pick up is too long for planning . Even after the delivery time for the uboxes were confirmed .. the driver could only bring six & the seventh arrived late so i was stuck with paying the movers extra to stick around. Most of the staff on the phone were very pleasant & appeared to be helpful except the gentleman in Mont\gomery Il --- the dispatch manager .. I'm glad they took care of my blanket dilemma

ABRAHAM C. 
Clasificación:
5.0

more time b/w dropoff and pickup

Bill H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
4.0

The general interaction was good, but there was chip in windshield of vehicle that was not formally addressed. Agent put a sticker with x on it to indicate the chip was there ahead of time but it seemed unsafe for long distance travel. Also there was a clunking noise when shifting into gear. The drivers seat had something sticky on the headrest. The gas gage indicator on contract showed more than actually in truck. I think these things were simply overlooked from previous return and assumed ok on my checkin.

SEAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA D. 
Clasificación:
5.0

I never actually visited the Dundee location. My rating is for the Rockford location where I made the rental agreement. A couple things I didn't like about the whole arrangement....No one really knew where my U-Box was while in transit. It arrived at U-Haul destination about a week before they promised delivery and I couldn't get it delivered sooner.

Rick B. 
Clasificación:
5.0

Tyler was professional and courteous and made the rental experience very easy. I use UHaul for all rental needs because of their employees.

Bryant C. 
Clasificación:
3.0

Go to another Uhaul. Was given an old smelly, dirty cargo van. When dropping cargo van off, employee was sarcastic, condescending, and rude. We have been renting here about 4-5 times per year. We've never had a bad experience until this time.

Marianne S. 
Clasificación:
5.0

All nice !!!

Roberto B. 
Clasificación:
5.0

Crew was professional and friendly. The vehicle was clean and easy to use. No complaints. I was pleased with U-Haul's service

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TOWANNAH O. 
Clasificación:
5.0

I love the drop off process quick and easy. I use to go to Home Depot for trucks but decided to try uhaul and could not be happier

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

The help I hired thru Uhaul was terrible. One person was ok, the other one was NOT! Had 3 new items damaged. Value $800. Left 30 minutes early and I had to finish. And I'm 70 years old. Never do it again.

Jerome L. 
Clasificación:
2.0

When I came to pick up my vehicle the work had not been completed I had to remind the staff of all the work to be done Immediately after leaving uhaul I had my car oil changed The technician handed part of a wiring harness that was laying loose in the engine compartment Some of the staff was put out because I asked them to show me how all fits together The only bright spot was the counter help Chris He was approachable and knowledgeable He actually worked to make sure that I had everything There is more to share about my experience but I believe you understand why I won't be recommending your company

Chris N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAREK M. 
Clasificación:
5.0

Great service, no suggestions

RICHARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA V.  |  First Impressions 
Clasificación:
1.0

When picking up trailer it was covered in motor oil inside trailer When looking at 2 other units they were also very dirty inside. I ended up taking 1 and having to go to a car wash to pressure wash it myself. Your mop isn't enough. It made me way behind schedule and my helpers cancel because of it. Very upsetting I'd like a call from management since west dundee Illinois location NEVER ANSWER THE PHONE!!!!!

Celeste S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S.  |  First Impressions 
Clasificación:
3.0

A dead mouse was removed from my storage unit when I initially got the unit which I understand. When I moved my items in the next day, there was just an awful putrid smell in the unit. I sprayed some air freshener which helped but I hope my items don't absorb the unpleasant smell. I will say it's very easy to move items in with the carts and the staff was helpful when I initially rented the unit.

Nadia V.  |  First Impressions 
Clasificación:
5.0

Both friendly and professional

Jeff J.  |  First Impressions 
Clasificación:
4.0

Easy access to the units and smooth move-in. The only less-than-ideal part of the experience were the split-level stairs to the unit, but I needed the 8' vertical space so I couldn't be at ground level where I was limited to 6' vertical. Other than this everything else was great! ¡Gracias!

Christopher B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Twaneek B.  |  First Impressions 
Clasificación:
4.0

1st time using storage facility. Pulled up to overhead door, which automaticly opened. Went to my stoage shed location, and there was a tag fastened to door stating unit was clean and available. NO WHERE ON THE TAG DID IT STATE YOU HAD TO DIS-ARM THE UNIT OR BUILDING ALARM WOULD BE ACTIVATED !!!!! Opened the door to unit to make sure free lock was inside, and alarm was activated. No sign stating where the deactivation pad is located. Frustrating experience for 1st time in facility. Please put a note on the plastic tag attached to empty rental units, stating the Alarm Must Be Deactivated Before Opening Storage Unit Door.

Alan K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Elias F.  |  First Impressions 
Clasificación:
5.0

PRIOR TO RENTING THE U-BOX IN CALIFORNIA, THE STAFF AT THE WEST DUNDEE LOCATION WERE VERY HELPFUL IN ANSWERING MY QUESTIONS ABOUT RENTING AND SHIPPING A U-BOX. iN DOING SO, THEY MADE IT EASIER TO FACILITATE THE MOVING PROCESS IN CALIFORNIA. WHEN THE U-BOX ARRIVED IN WEST DUNDEE THEY WERE HELPFUL IN SETTING ME UP WITH A STORAGE UNIT TO EMPTY THE CONTENTS OF THE U-BOX INTO. A SPECIAL SHOUT OUT TO THE STAFF MEMBER WHO BROUGHT THE U-BOX TO THE FRONT OF THE STORAGE UNIT LOCATION. THIS ALLOWED FOR EASIER AND QUICKER REMOVAL OF THE CONTENTS OF THE U-BOX INTO THE STORAGE UNIT. THAT EXTRA EFFORT WAS MUCH APPRECIATED.

ROBERT F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

XIONG Z.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Torie K.  |  First Impressions 
Clasificación:
5.0

Excellent sales person!--Alvin Rhee

Walter H.  |  First Impressions 
Clasificación:
5.0

Great experience - nice, clean and new. Fully sprinklered and alarms is a huge positive for people looking to store their possessions.

David K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald F.  |  First Impressions 
Clasificación:
5.0

Staff very professionals and everything is easy to understand.

Jorge L C.  |  First Impressions 
Clasificación:
5.0

Tyler and Peyton were great and helped me swiftly as I came in right before closing and there were still 2 people there.. Also, each individual space is alarmed and the 2 step entry... Very good secu.

Danny H.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful. The facility is very clean, well lit and even has a restroom.

Anne M. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

Volver
arriba