The staff is friendly and helpful.JOSEPH B.
Customer Reviews for U-Haul Moving & Storage of Spring Hill
West Dundee, IL 60118
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Bobby R.
El cliente no dejó un comentario.Jason R.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.Edward L.
El cliente no dejó un comentario.Nashanda H.
Keep up the good workROBERT S.
Tyler was very helpful and knowledgable, he assisted with checking the truck in and also obtaining a UBox.Operation S.
El cliente no dejó un comentario.Steven H.
Los tickets del tollway me los envia a casaoscar R.
El cliente no dejó un comentario.Jerome D.
Nothing I can think of. My cross country Ubox move went better than expected.LUCILLE G.
The truck was clean but the brakes were not totally up to what we had expected! This is unusual because we have never had any problems with getting a good truck from this site ! Different creaking sounds also were present while driving the unit!Richard G.
I had a great experience with my rental! Tom is an excellent person who is very respectful and helpful when it comes to customer service. I am beyond happy with this location and the employees are extraordinary!Alejandro M.
El cliente no dejó un comentario.Maurice H.
El cliente no dejó un comentario.Bobby R.
Was charged 17 for gas that ive replenished and have proof . You will have a charge back on your merchant side . Unacceptable. Equipment was not sanitized windows dirty . Mechanically the truck was unsafe to drive due to transmission downshifting for no reason making me spill my drink and hitting my teeth on my mug .PIOTR N.
El cliente no dejó un comentario.Juan R.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.Jordan L.
Got a flat and was credited 20% at check in. So nice of the gentleman to offer me that.james J.
Continue to offer fantastic customer service as we experienced with this visit/transaction. Both, Sam and Todd, were great offering assistance and diligence.Michael S.
El cliente no dejó un comentario.Brian H.
El cliente no dejó un comentario.ROGER B.
El cliente no dejó un comentario.Volodymyr K.
Staff was excellent!Michael K.
Company yes the location absolutely not I'd rather carry my belongings to their location that deal with this place again.John F.
The pick up was a little bit hectic because the system kept crashing and never sent me a code for the lock box but one of the staff members was very helpful.Najib E.
I understand the new way is self checkin and out but I miss the days of customer service where the employees went over the documents and the check out with you. Charging a customer $25 for this is ridiculousThomas Y.
El cliente no dejó un comentario.Caitlin K.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Gene B.
El cliente no dejó un comentario.TAMARA M.
El cliente no dejó un comentario.Jeff G.
El cliente no dejó un comentario.Larry F.
Everything was great.Rich E.
El cliente no dejó un comentario.JESUS P.
El cliente no dejó un comentario.Beth D.
Both people working were phenomenal and friendly. They remembered me from my previous time there. Excellent customer service.Tisa B.
El cliente no dejó un comentario.Angel P.
everything was great!Loisanne M.
El cliente no dejó un comentario.David T.
The trucks needs to be clean well and they need to not have a bad smellJESUS R.
Nothing to improve. Experience was great. I didn't catch the name of the UHaul Representative that helped me. He got me to a spot to pull the trailer in, inspected its cleanliness, detached the trailer and got me done quicker then I could have myself.Michael K.
Great lighting. Super clean. Wonderful storage facility. Thank you allFRANK E. | Overall Experience
El cliente no dejó un comentario.Steve F.
El cliente no dejó un comentario.Thomas T.
Keep doing what you're doing as a company. Great alternative for anyone looking to transport property.Nicholas T.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Dan S.
Nothing I can think of. Each employee I spoke with (phone, check in and truck return) was polite and helpful.Sharyn B.
Helpful and polite.Edward G.
El cliente no dejó un comentario.RICHARD D.
El cliente no dejó un comentario.rafael S.
Great service. Rental of cargo van went smoothly. Return/checkout of van was speedy.scott U.
El cliente no dejó un comentario.Mary J. | First Impressions
El cliente no dejó un comentario.Mary S.
El cliente no dejó un comentario.Dan E.
Mice in unit. Not happy. Trap present. Is everything getting chewed up?Janine T. | First Impressions
El cliente no dejó un comentario.Luis V.
chirs an tyler was fantasticBrandon W.
Could not return the truck via website because the mileage would not take. Kept telling me I was less miles than I started. I called customer service and they said the hold time was 5 minutes. I hung up after 40 minutes. I had people waiting for me and then I had to make another trip back because I could not leave the key to the truck. Very frustrating for a 2 hr rental.BARBARA N.
You promote online pickup but your system does not work and your employees know it. You must go into the facility and wait in line like the others. I would expect an organization as large as UHaul would have e-commerce figured out.Scott S.
Maybe have an option for a ramp on certain enclosed trailersDAVID B.
Quick and friendly serviceJerry M.
El cliente no dejó un comentario.NICOLAS L.
El cliente no dejó un comentario.Corinn H. | Online Move In
Honestly....it was a great experience. It could not have been easier!Amy F. | Online Move In
El cliente no dejó un comentario.reyes L.
Gentleman was very helpful. Place looked clean & well maintained.Carissa R. | First Impressions
Great location, A plus equipment and best crew working there. All are friendly and knowledgeableAdam P.
Very helpful this location thank youROBERTO J.
El cliente no dejó un comentario.PRUDENCIO M.
Your service was completely perfect in every way!! I will always use U-Haul for moves and recommend it to everyone!!John H.
El cliente no dejó un comentario.Arthur Z. | First Impressions
El cliente no dejó un comentario.BEKKHAN G.
Nothing perfect service!!!ALEX B.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.Marciano L.
Great people to deal with at the Dundee/Springhill location! Very impressed with their knowledge and speed.RICHARD C.
El cliente no dejó un comentario.Patricia C.
El cliente no dejó un comentario.Brian S.
Status quoAustin S.
El cliente no dejó un comentario.Larrold F. | First Impressions
El cliente no dejó un comentario.Shawn W.
El cliente no dejó un comentario.Doreen M.
Very easy and efficient process. My contents arrived and unpacked perfectly.Nora K.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.Philip R.
excellent service and friendliness ... affordable prices and trucks in very good conditionZeydi T.
Nothing great people working at this location.ALBERT J.
El cliente no dejó un comentario.JOHN F.
El cliente no dejó un comentario.Barbara B.
El cliente no dejó un comentario.Joel I.
Rear trailer tire was very low on air pressure. I filled at gas station after we had left. Held pressure after that.Brian J.
El cliente no dejó un comentario.Anthony T. | Overall Experience
El cliente no dejó un comentario.ADAM P.
El cliente no dejó un comentario.Larrold F.
Be honestERNESTO Y.
El cliente no dejó un comentario.Terra H. | Online Move In
El cliente no dejó un comentario.Fredy P.
Nothing everything was very professional and helpful.ALBERT J.
Customer service on the phone and texting me was BAD, told me I had to return the truck next day by 10AM. My contract said I had 2 days, return was not until 1/19/22. I returned the truck on 1/18/22 in the evening.Andy D.
El cliente no dejó un comentario.brandon w. | First Impressions
El cliente no dejó un comentario.Rafael S.
El cliente no dejó un comentario.Ben S.
El cliente no dejó un comentario.BEKKHAN G.
The pull in garage portion of this Uhaul was very nice. I knew that cold, wet or windy weather wouldn't affect my ability to get to my unit.The staff was also always very helpful.Jordan V. | Overall Experience
The team here is friendly and helpful and the facility is new and clean. A great experience.Ryan G. | Overall Experience
Looking forward to working with the staff with my storage needsrob b. | First Impressions
El cliente no dejó un comentario.richard h. | Overall Experience
El cliente no dejó un comentario.Mark V. | Overall Experience
I really appreciate the security functions at the West Dundee Uhaul storage. At first it is difficult to comprehend, not being able to go directly to me unit. But, after an alarm or two, I learned to swipe in and out of the storage. The down part about my experience is that no one on the property ever answers the phone. My calls were always redirected to the 800 number. And the capabilities at the operator center differ from the local Uhaul - Ugh, the phone calls. Otherwise, a really good experience.Kenneth R. | Overall Experience
You don’t sell plastic booties.Ester G. | Overall Experience
I would recommend this facility to everyone and will definitely use again if neededDeborah W. | Overall Experience
very good serviceCHRISTOPHER H. | First Impressions
El cliente no dejó un comentario.deborah f. | Overall Experience
The UHaul staff at West Dundee was informative and helpful. The truck rental went smoothly. The storage place is well illuminated and clean. All t his combined made my moving a lot more easier and less stressful. ¡Gracias!Claudia s. | First Impressions
El cliente no dejó un comentario.Celeste S. | Overall Experience
Our Family was in a very difficult position. We were givin 48 hours to move from our 3 year home. Your store in Anchorage, who we were already a customer were very condescending from the first day, judemental and actually locked us out from unloading the UHAUL rented truck, Even after paying and selecting 24hour access. We were told we should learn to plan for these things by the supervisor who was working. Granted it was Sunday, and for me it was a long day. My family was in the car parked next to the truck and the kids were worried about their clothes and things. I rent two units and trust me, I am diligently going to find a reasonable storage company to replace this nightmear we are currently in.james d. | Overall Experience
El cliente no dejó un comentario.Thomas M. | First Impressions
El cliente no dejó un comentario.JOSHUA V. | First Impressions
Great experience. The staff was helpful, the facility was clean and the storage unit was just what I needed. GraciasDavid M. | Overall Experience
When picking up trailer it was covered in motor oil inside trailer When looking at 2 other units they were also very dirty inside. I ended up taking 1 and having to go to a car wash to pressure wash it myself. Your mop isn't enough. It made me way behind schedule and my helpers cancel because of it. Very upsetting I'd like a call from management since west dundee Illinois location NEVER ANSWER THE PHONE!!!!!Celeste S. | First Impressions
El cliente no dejó un comentario.Thomas S. | First Impressions
It was a pleasure to do business at this location.john L. | Overall Experience
A dead mouse was removed from my storage unit when I initially got the unit which I understand. When I moved my items in the next day, there was just an awful putrid smell in the unit. I sprayed some air freshener which helped but I hope my items don't absorb the unpleasant smell. I will say it's very easy to move items in with the carts and the staff was helpful when I initially rented the unit.Nadia V. | First Impressions
Both friendly and professionalJeff J. | First Impressions
Right from the very start of our renting the facility the staff were very helpful and polite. We would definitely recommend your facility to others.HAROLD A. | Overall Experience
Easy access to the units and smooth move-in. The only less-than-ideal part of the experience were the split-level stairs to the unit, but I needed the 8' vertical space so I couldn't be at ground level where I was limited to 6' vertical. Other than this everything else was great! ¡Gracias!Christopher B. | Online Move In
El cliente no dejó un comentario.Mustafa R. | Overall Experience
El cliente no dejó un comentario.Twaneek B. | First Impressions
1st time using storage facility. Pulled up to overhead door, which automaticly opened. Went to my stoage shed location, and there was a tag fastened to door stating unit was clean and available. NO WHERE ON THE TAG DID IT STATE YOU HAD TO DIS-ARM THE UNIT OR BUILDING ALARM WOULD BE ACTIVATED !!!!! Opened the door to unit to make sure free lock was inside, and alarm was activated. No sign stating where the deactivation pad is located. Frustrating experience for 1st time in facility. Please put a note on the plastic tag attached to empty rental units, stating the Alarm Must Be Deactivated Before Opening Storage Unit Door.Alan K. | Online Move In
El cliente no dejó un comentario.Elias F. | First Impressions
PRIOR TO RENTING THE U-BOX IN CALIFORNIA, THE STAFF AT THE WEST DUNDEE LOCATION WERE VERY HELPFUL IN ANSWERING MY QUESTIONS ABOUT RENTING AND SHIPPING A U-BOX. iN DOING SO, THEY MADE IT EASIER TO FACILITATE THE MOVING PROCESS IN CALIFORNIA. WHEN THE U-BOX ARRIVED IN WEST DUNDEE THEY WERE HELPFUL IN SETTING ME UP WITH A STORAGE UNIT TO EMPTY THE CONTENTS OF THE U-BOX INTO. A SPECIAL SHOUT OUT TO THE STAFF MEMBER WHO BROUGHT THE U-BOX TO THE FRONT OF THE STORAGE UNIT LOCATION. THIS ALLOWED FOR EASIER AND QUICKER REMOVAL OF THE CONTENTS OF THE U-BOX INTO THE STORAGE UNIT. THAT EXTRA EFFORT WAS MUCH APPRECIATED.ROBERT F. | First Impressions
El cliente no dejó un comentario.BRUCE K. | First Impressions
El cliente no dejó un comentario.PATRICIA L. | First Impressions
We are very pleased with your service. Thank you very much.HAROLD A. | First Impressions
El cliente no dejó un comentario.James S. | First Impressions
El cliente no dejó un comentario.XIONG Z. | Online Move In
This storage facility are wonderful and absolutely I will recommend this to all my friends. All the staff are very friendly and helpful.Rosalyn M. | Overall Experience
El cliente no dejó un comentario.FRED H. | Overall Experience
El cliente no dejó un comentario.Richard R. | First Impressions
A little &$$$ELIZABETH B. | Overall Experience
You Rock!!!!!!!!Yonisha W. | Overall Experience
El cliente no dejó un comentario.Jesse W. | Overall Experience
El cliente no dejó un comentario.CINDY G. | First Impressions
El cliente no dejó un comentario.chris o. | Overall Experience
El cliente no dejó un comentario.Torie K. | First Impressions
Brandon is an excellent employee. He made the process easy and enjoyable and seemed to really enjoy his job. Great to see! Would highly recommend this facilityJoseph G. | Overall Experience
El cliente no dejó un comentario.Maurice H. | First Impressions
El cliente no dejó un comentario.Marie K. | Overall Experience
El cliente no dejó un comentario.larry g. | Online Move In
El cliente no dejó un comentario.Virgil W. | Overall Experience
El cliente no dejó un comentario.David I. | Overall Experience
Excellent sales person!--Alvin RheeWalter H. | First Impressions
Great experience - nice, clean and new. Fully sprinklered and alarms is a huge positive for people looking to store their possessions.David K. | First Impressions
El cliente no dejó un comentario.Michelle E. | Online Move In
A good size , only that needs light.ESPERANZA V. | Overall Experience
El cliente no dejó un comentario.Ronald F. | First Impressions
Great staff!!! The entire experience from the beginning to end was perfect. The facility is really clean and organized. I will definitely recommend your storage.Manuel D. | Overall Experience
El cliente no dejó un comentario.John F. | Online Move In
El cliente no dejó un comentario.Ralph A. | Overall Experience
El cliente no dejó un comentario.Wendy P. | Overall Experience
El cliente no dejó un comentario.Monica Y. | Online Move In
From our Uhaul containers to our storage unit our service was top notch. We would definitely recommend or use it again.CHERYL H. | Overall Experience
El cliente no dejó un comentario.David M. | First Impressions
I was able to manage renting a truck and moving everything in one day. I was also able to capitalize on the 1st month is free offer on the storage unit and successfully moved everything out before the month was up.brandon e. | Overall Experience
El cliente no dejó un comentario.Jerome F. | First Impressions
El cliente no dejó un comentario.JACQUELINE M. | Overall Experience
Tyler and Jeff went above and beyondLaura S. | Overall Experience
Excellent, Tnxkim l. | Overall Experience
El cliente no dejó un comentario.DIAMOND W. | Overall Experience
El cliente no dejó un comentario.CHUCK B. | Overall Experience
Always immaculate. We never had to worry about safety either personally or for our stored possessions. Our only reason for leaving is our move out of state. We gladly recommend this UHaul storage facility. Management is top-notch. Thanks to all for the most pleasant of experiences!!ROBERT, L. | Overall Experience
El cliente no dejó un comentario.William Y. | Overall Experience
Highly recommend U-Haul of Springhill! Their facilities and staff are excellent!cary j. | Overall Experience
Price was fair, staff polite.mary b. | Overall Experience
Ended up renting 4 trucks. The one month free storage with each truck was very nice!John W. | First Impressions
El cliente no dejó un comentario.Stefanie B. | Overall Experience
Staff very professionals and everything is easy to understand.Jorge L C. | First Impressions
El cliente no dejó un comentario.Destiny C. | Overall Experience
I've used a lot of different storage companies over the past 40 years and this one was the best. security and cleanliness was top notch. availability of dollies was plentiful. easy to get in and out of. Will use this facility again if I need to. employees all helpful and friendlylinda s. | Overall Experience
Great and friendly service. The manager at Spring Hill was very knowledgeable and professional. Great experience overall!Matthew R. | First Impressions
El cliente no dejó un comentario.Michael O. | First Impressions
Very friendly and always helpful staff from first day to my lastThe facility was always clean and access conveniet I would highly reccomendruth j. | Overall Experience
El cliente no dejó un comentario.Carrie R. | Overall Experience
Unit flooded in September due to their roofers. Tried to say it was still our fault, they showed little to know remorse and the customer service was horrible. Never again!Tara W. | Overall Experience
El cliente no dejó un comentario.MARLANA F. | Overall Experience
Tyler and Peyton were great and helped me swiftly as I came in right before closing and there were still 2 people there.. Also, each individual space is alarmed and the 2 step entry... Very good secu.Danny H. | First Impressions
Great staff and clean storage with no pest issues. Only uhaul I would recommend.Mystery E. | Overall Experience
The whole experience was great. Everyone was very nice and helpful, I would use it again.Paula T. | Overall Experience
I was scheduled to move into Public Storage in Elgin. I changed to U-Haul because of the cleanliness and the lighting in this location. The staff has been GREAT!Jordan M. | First Impressions
Returning the truck went uneventful.Kenneth W. | First Impressions
Awesome! And thank you.Jennifer D. | Overall Experience
All staff I came in contact with were polite. My only complaint is the alarm would go off EVERY time the door to storage locker was opened. No one knew why either.RENEE C. | Overall Experience
Great serviceNorma F. | First Impressions
The person I spoke to on the phone at the facility did not know a lot. Reserved unit in line.Stefanie S. | First Impressions
Will rent again. Staff should get a raise!Kendra S. | First Impressions
I love everyone here! Pro customer serviceKendra S. | Overall Experience
Facilities and employee was great. Loved their professionalism.adelaida f. | Overall Experience
Fantastic location. They worked with me when I needed it and made the process very easy from beginning to end. The facility was very well maintained and secure.Ryan E. | Overall Experience
Wonderful experience in using U-Haul in West Dundee. Friendly, courteous and knowledgeable worried from the desk guy to the one receiving back the rental trucks. Highly recommend!William Y. | First Impressions
Thank you for your help and kindness!carmlita f. | Overall Experience
U-Haul moving & Storage en Spring Hill was a Fantastic Location to Store at. Easy access to there parking lot and a lot of room to Load/Unload. Staff was very good and informative. 10/10 recommended.PATRICK S. | Overall Experience
Extreme care and planning for security and safety and loading. Equipment and ramps available to easily move items to storage. Will definitely use facility again.CHERYL P. | Overall Experience
The ability not to be able to reserve a unit is a problem that even the attendants there stated.terry l. | First Impressions
Everything was top notch! The staff was friendly and professional, access was simple and convenient, the facilities were clean, orderly, and very well light. Even the restroom was always very clean!Tom K. | Overall Experience
Awesome! 😀Jennifer D. | First Impressions
Friendly staff, clean accommodations, 24 hour access. It's all good.Jeanne S. | First Impressions
Had the unit for just 3 months. There was a leak in the roof over unit. A panel of the tile ceiling collapsed onto our property. Because I didn't sign up for the U-Haul offered insurance, no help.Richard L. | Overall Experience
Everyone was very helpfulSusan J. | Overall Experience
Great staff, very friendly and a very clean facility. I highly recommend their services!Kurt K. | Overall Experience
Excellent costumer serviceRubinelma R. | First Impressions
Everything was perfect except for a couple of long wait times, one in line at the store and the other on hold waiting for a customer service rep.julia f. | Overall Experience
Jeff Jones is diligent, courteous, and punctual. 5/5 would rent again.John P S. | Overall Experience
Registration went smooth for my storage lockerdennis l. | First Impressions
Very professional & pleasant. Quick & efficient service. Will definitely recommend this U-Haul location!Scott H. | First Impressions
excellent folks at the West Dundee locationJames L. | First Impressions
Great service!Jackie F. | Overall Experience
Employees were very nice and helpful. Got us in and out quickly. Storefront was clean and efficient. Highly recommend this location!Dionne F. | First Impressions
Good ServiceCharmaine S. | First Impressions
Excellent customer service.FRANK A. | Overall Experience
When a leak occurred over my unit no one would admit to knowing that it had happened yet the ceiling tile had been replaced (original one was in pieces in my unit. Huge fail in customer service!Keely Ann H. | Overall Experience
💪🏽👍🏽Brandan S. | First Impressions
Staff was friendly and helpfull!Jennifer M. | First Impressions
The staff was very helpful and knowledgeable. The facility was clean and well maintained and felt safe.MICHAEL H. | Overall Experience
Worst experience ever. Daniel and Steve. working on Sunday at the West Dundee IL location are incompetent and not customer service friendly. I had reserved a pick up and trailer to transport my uboxana m. | Overall Experience
Every thing was done in a timley manor as predicted. A pleasure to do business with.James C. | Overall Experience
Very satisfied with condition of facility. Best bathroom I've ever used in that type of building. Employees were friendly and helpful every time I was there. Would definitely recommend.Jacqueline W. | Overall Experience
Very friendly and helpful. The facility is very clean, well lit and even has a restroom.Anne M. | Reservación
I am pleased to recommend UHaul boxes. All of the individuals who helped me with initial drop off, pick up, storage: Cheboygan MI, Remona Sharkus, and West Dundee IL, Jeff Jones were fantastic!!!!karin h. | Overall Experience
Very friendly and helpful! My best experience with U-Haul by now.VITO F. | Overall Experience
Jeff and staff always do a great job, would highly recommend.Michael L. | Overall Experience
We looked at other storage facilities- this was, by far, the best. It was closest, cleanest, most accessible, well-lit, and had easy-to-lift roll-up doors (I'm 83).Connie H. | Overall Experience
First time I used your storage facilities and it was a great experience. We also rented a truck to move so it was so easy to get everything from storage and rent the truck at some loc as tion!Christina L. | Overall Experience
Great company, and great location with a competent, professional staff.jim s. | Overall Experience
Fast, efficient, super clean facility!Laurie C. | Reservación
I only had my Ubox dropped off & picked up from S. Elgin. The gal who dropped off the box was nice. The gal who picked up the box had trouble finding my location and was aggressive on the phone.Megan R. | Overall Experience
It's very nice and clean storage. Every time I go visit in our storage unit there is a staff roaming around and clean the area. All staff are very friendly.roselyn m. | Overall Experience
nnnsteffan g. | Overall Experience
Andrea made sure my pods were delivered at the appropriate time. With a moving schedule constantly changing, she maintained communication and professionalism! She's a valuable member of Uhaul!jennifer r. | Overall Experience
Employees were very helpfulAnn R. | Overall Experience
The manager Jeff was such a pleasure to always work with. Very clean facility. All the staff was very accommodating.THERESA K. | Overall Experience
Driver was nicejohn m. | Overall Experience
Gabby was absolutely amazing! She went above and beyond to schedule the delivery of my uhaul box as soon as possible. She made sure that I received it the next day as I had requested.Amanda B. | Overall Experience
The manager Jeff was rude to my wife parading her around trying to scold her. Very unprofessional and other tenants noticed the same behavior as well.Paul K. | Overall Experience
Servicios adicionales en esta ubicación
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