Customer Reviews for U-Haul Moving & Storage of Spring Hill

2,651 reviews

890 W Main St   West Dundee, IL 60118

(224) 293-4456

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(224) 293-4456

890 W Main St
West Dundee, IL 60118

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Service people are mean and rude. I won't come again.

AXEL M. 
Rating:
5.0

Nothing, Customer service was the best provide all the without ask them. Thank you.

FELIX M. 
Rating:
5.0

Customer did not leave a comment.

Curtis V. 
Rating:
4.0

Customer did not leave a comment.

Mark V.  |  Overall Experience 
Rating:
5.0

Very user friendly! Customer services was outstanding!

MARIA P. 
Rating:
5.0

The men at this location were awesome very

GAIL E. 
Rating:
5.0

The only bad thing I have to say about it is I rented a cargo van back in July and when it came time for me to pick it up in November they didn't have it for me and that just was not right and they did give me a 10 ft truck for the same price but cost me more gas to put in it than it did in a cargo van so it actually did cost me more money

CONNEE SUE B. 
Rating:
5.0

Everyone is always so helpful.

SARA F. 
Rating:
5.0

Awsome people

RANDALL K. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

Lisaanne L. 
Rating:
5.0

Excellent everything.

LUIS S. 
Rating:
4.0

I really appreciate the security functions at the West Dundee Uhaul storage. At first it is difficult to comprehend, not being able to go directly to me unit. But, after an alarm or two, I learned to swipe in and out of the storage. The down part about my experience is that no one on the property ever answers the phone. My calls were always redirected to the 800 number. And the capabilities at the operator center differ from the local Uhaul - Ugh, the phone calls. Otherwise, a really good experience.

Kenneth R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

Quick service and good trailering advice from the employees. Trailer pulled effortlessly 2 hours into wisconsin and back with no issues.

CHRISTIAN L. 
Rating:
5.0

You don’t sell plastic booties.

Ester G.  |  Overall Experience 
Rating:
5.0

I would recommend this facility to everyone and will definitely use again if needed

Deborah W.  |  Overall Experience 
Rating:
5.0

This was an amazing experience! I would recommend This Uhaul facility always

JOHNNY F. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR S. 
Rating:
5.0

very good service

CHRISTOPHER H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonantzin M. 
Rating:
5.0

Customer did not leave a comment.

deborah f.  |  Overall Experience 
Rating:
5.0

The UHaul staff at West Dundee was informative and helpful. The truck rental went smoothly. The storage place is well illuminated and clean. All t his combined made my moving a lot more easier and less stressful. Thanks!

Bricia S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Celeste S.  |  Overall Experience 
Rating:
5.0

Enjoyed the great service me and my wife received from the Staff. Would recommend the inside of the windshield being cleaned.

JULIE G. 
Rating:
1.0

$20 fee for an overnight dropoff because I didnt see a sign posted around the corner? Unacceptable. Being told to "accept the consequences" by your staff when asked for any explanation was even more unacceptable.

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

NICOLAS G. 
Rating:
5.0

Customer did not leave a comment.

PAWEL P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

KAREN F. 
Rating:
5.0

Nice

ROBERTO B. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
1.0

West Dundee location was able to accommodate my rental, however my original reservation that was made more than a week in advance at 4N221 84th Ct, Hanover Park, IL 60133 location was relocated to the West Dundee store 20 minutes prior to my reservation time. When I tried to call 630-405-7455 which was the number provided to speak to a corporate call center representative I sat on hold for 15 minutes both times I tried calling and was never able to get off hold to actually speak to a Uhual representative. When I arrived at the Hanover Park location to try and see why my reservation was moved to a location that was more than a half hour away and completely out of my way, I was met with nearly instant hostility and told that they did not have a truck to rent me and there was nothing they could do to accommodate getting a truck to the Hanover Park location. I then proceeded to contact the West Dundee location to confirm they had a truck there for me, they bluntly demanded that I assure them that I would be returning the truck back to their location, when I attempted to explain my situation that their location is more than a half an hour away from any direction I would be traveling during my moving process I was told my option would be to return to their location or I would be faced with a one-way fee that would be “3 times the cost of my rental”. This entire process was nothing but stress and inconvenience of me jumping through hoops in order to get into a vehicle. I am appreciative of West Dundee being able to honor my reservation on short notice, but disappointed with the customer service I received along every other step of this process. I would be extremely hesitant to personally use, or to recommend to others using U-Haul for any future needs after my experience.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

DIANE A. 
Rating:
3.0

My box came two days early due to being in the area earlier, ok that's fine, they wanted to pick it up the next day, so that had to be dealt with, I asked if it would change my delivery date, I was told no, not true my box was two days late. Due to my box being dropped off early my length of having the box was changed. I didn't think to ask about that in my phone call. Then they wanted to pick it up before my month was up. Of course that was no. I wasn't unhappy overall but I can't say I was happy either.

Reid M. 
Rating:
5.0

I had no idea this facility installed hitches and would have brought my other vehicle here instead of another business years ago. Maybe more advertising targeted at hitch installation.

Angela B. 
Rating:
5.0

Brandon was very helpful and polite. Good customer service

TARA J. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
4.0

Lincolnshire Uhaul store was 5 mins away from our storage convenient. But he directed us to up to Libertyville to get info and schedule our Uboxes. When we got up to the Libertyville store they were very helpful awesome experience!! They said Lincolnshire could have booked for us. :(

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Tara A. 
Rating:
5.0

Friendly , helpful staff . Very professional and accommodating. Highly recommend this facility !

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

JON N. 
Rating:
5.0

Pickup and drop off was excellent and the trailer I rented was in excellent condition. Only issue is with U-Haul as a company…. I originally rented using a location closer to home, and then U-Haul changed the location. This happens all the time, and I wish U-Haul would update their asset tracking technology to know what is in stock when reservations are made.

THOMAS L. 
Rating:
3.0

The customer support number was answered by out of state staff that were not helpful answering our questions.

Dean H. 
Rating:
5.0

Customer did not leave a comment.

Shamika H. 
Rating:
5.0

Nice

ROBERTO B. 
Rating:
5.0

The whole group I worked with for this rental -did a great job from pickup to return. Keep up the good work.

Paul S. 
Rating:
5.0

Super clean inside. Always a good experience. Thanks rob

ROBERT W. 
Rating:
5.0

Excellent notification and updates for delivering U-Box.

Sheila G. 
Rating:
1.0

Our Family was in a very difficult position. We were givin 48 hours to move from our 3 year home. Your store in Anchorage, who we were already a customer were very condescending from the first day, judemental and actually locked us out from unloading the UHAUL rented truck, Even after paying and selecting 24hour access. We were told we should learn to plan for these things by the supervisor who was working. Granted it was Sunday, and for me it was a long day. My family was in the car parked next to the truck and the kids were worried about their clothes and things. I rent two units and trust me, I am diligently going to find a reasonable storage company to replace this nightmear we are currently in.

james d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA G. 
Rating:
3.0

The ongoing communication was really complicated . At one time they unilaterally changed the date for depositing the U boxes and left me a message to call back. That is not acceptable. It took me about a day to get clarification & change it to a convenient time . Fortunately the driver was extremely accomodating .. but until he showed up it was very disconcerting . The eight hr time window of delivery & pick up is too long for planning . Even after the delivery time for the uboxes were confirmed .. the driver could only bring six & the seventh arrived late so i was stuck with paying the movers extra to stick around. Most of the staff on the phone were very pleasant & appeared to be helpful except the gentleman in Mont\gomery Il --- the dispatch manager .. I'm glad they took care of my blanket dilemma

ABRAHAM C. 
Rating:
5.0

more time b/w dropoff and pickup

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

The general interaction was good, but there was chip in windshield of vehicle that was not formally addressed. Agent put a sticker with x on it to indicate the chip was there ahead of time but it seemed unsafe for long distance travel. Also there was a clunking noise when shifting into gear. The drivers seat had something sticky on the headrest. The gas gage indicator on contract showed more than actually in truck. I think these things were simply overlooked from previous return and assumed ok on my checkin.

SEAN T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
5.0

I never actually visited the Dundee location. My rating is for the Rockford location where I made the rental agreement. A couple things I didn't like about the whole arrangement....No one really knew where my U-Box was while in transit. It arrived at U-Haul destination about a week before they promised delivery and I couldn't get it delivered sooner.

Rick B. 
Rating:
5.0

Tyler was professional and courteous and made the rental experience very easy. I use UHaul for all rental needs because of their employees.

Bryant C. 
Rating:
3.0

Go to another Uhaul. Was given an old smelly, dirty cargo van. When dropping cargo van off, employee was sarcastic, condescending, and rude. We have been renting here about 4-5 times per year. We've never had a bad experience until this time.

Marianne S. 
Rating:
5.0

All nice !!!

Roberto B. 
Rating:
5.0

Crew was professional and friendly. The vehicle was clean and easy to use. No complaints. I was pleased with U-Haul's service

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

BRYAN H. 
Rating:
3.0

Customer did not leave a comment.

TOWANNAH O. 
Rating:
5.0

I love the drop off process quick and easy. I use to go to Home Depot for trucks but decided to try uhaul and could not be happier

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

The help I hired thru Uhaul was terrible. One person was ok, the other one was NOT! Had 3 new items damaged. Value $800. Left 30 minutes early and I had to finish. And I'm 70 years old. Never do it again.

Jerome L. 
Rating:
2.0

When I came to pick up my vehicle the work had not been completed I had to remind the staff of all the work to be done Immediately after leaving uhaul I had my car oil changed The technician handed part of a wiring harness that was laying loose in the engine compartment Some of the staff was put out because I asked them to show me how all fits together The only bright spot was the counter help Chris He was approachable and knowledgeable He actually worked to make sure that I had everything There is more to share about my experience but I believe you understand why I won't be recommending your company

Chris N. 
Rating:
4.0

Customer did not leave a comment.

MAREK M. 
Rating:
5.0

Great service, no suggestions

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
4.0

Tell the customer the return location or ask where returning to so they don't have to drive miles back just to drop off a empty truck and waste time.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Francis A. 
Rating:
5.0

I had to go almost an hour to get a truck. That is a problem for a schedule.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Roslyn H. 
Rating:
5.0

Jeff Jones team is outstanding, i am a frequent user, several times a month and am very pleased, very courteous and respectful.

DIANE A. 
Rating:
5.0

Customer did not leave a comment.

SUSANA B. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS F. 
Rating:
5.0

Everyone in the store, on the phone and the delivery and pick-up drivers were courteous and did a great job. Thank you all for making this cross country move a good experience!!

mary lou J. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA V.  |  First Impressions 
Rating:
5.0

Great experience. The staff was helpful, the facility was clean and the storage unit was just what I needed. Thanks

David M.  |  Overall Experience 
Rating:
4.0

Last minute change in pick up date

Nikita B. 
Rating:
5.0

The workers were pleasant and helpful. The location was nice. BUt this was not the location I made the reservation for. I did not receive the $50 reservation guarantee refiund. I drove 40 minutes out of my way twice to get this trailer. On top of that...the running lights on the trailer were not working and after several calls to Uhaul it was never resolved. I received a voicemail from Uhaul stating that running lights were not necessary. I am appalled at the lack of customer service provided by UHaul

RICHARD P. 
Rating:
5.0

Great vehicle for the money

PAUL E. 
Rating:
4.0

Customer did not leave a comment.

MARIA R. 
Rating:
5.0

Customer did not leave a comment.

Alane L. 
Rating:
3.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Hannah S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Great experience! I love how the company has female staff! I love to see ladies do a job that is dominantly staffed by men! Girl Power!!!

Tobias H. 
Rating:
5.0

all is great Thanks

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Our experience with Uhaul was great! No issues for an out of state move! Thank you!!

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Everything went smoothly. I think the rent should be prorated because we only had the containers for unloading 3.5 days yet was charged a full month for the three of them.

Kathleen R. 
Rating:
5.0

This location is great! Excellent customer service, clean vehicles and reliable. I'm a repeat customer several times over, this is my location of choice.

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

Rich S. 
Rating:
5.0

Staff were friendly and very helpful

Dan P. 
Rating:
3.0

This experience ended up great. I believe that if I would not have ordered online none of what has upset me would have happened. I ordered a Hitch and installation to happen at the Springhill Mall Facility in West Dundee. My installation appointment that was set up online when I made my purchase was 9/14 at 7:00 am. I arrived at 7:00 am and was told they did not have the parts yet. Fed Ex might have them delivered by 1 pm but no guarantee. Both Gentlemen at the front desk ( Jeff & Brandon) were less than apologetic. I feel appointments for the next day should be looked at the day before maybe? Could be a disconnect somewhere? I got a VM from Brandon at 1:52 saying my parts were there and to call 224-293-4456 to set up an appointment. On the first call, every time the girl spoke there was a beeping noise that cut her words off. After trying numerous times to tell her that I could not hear her and getting snotty responses. I hung up On the second call, which was 28 minutes and 25 seconds long. She set up the appointment and then wanted payment which I did online already. Then said she had to do it another way. Waited Waited Waited. Then she tried to look up a direct number for the Springhill Store. Waited Waited Waited. Then she told me that she could not find one and emailed Jeff Jones and I Should be hearing from him. I heard from Jeff the next morning at 8:50 am set up a drop off at 6:30 am, Dropped my car off with Brandon at 6:30 am with no problems. Brandon called me back at 8:39 am that the Hitch was installed and my husband and I picked it up from two different Gentlemen after work. Everything looks good so far. My Complaints/Suggestions Why did I go there when there were no parts to do the job? Why was no one sorry that it happened. Thank you for listening.

Carri B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Nice

ROBERTO B. 
Rating:
1.0

When picking up trailer it was covered in motor oil inside trailer When looking at 2 other units they were also very dirty inside. I ended up taking 1 and having to go to a car wash to pressure wash it myself. Your mop isn't enough. It made me way behind schedule and my helpers cancel because of it. Very upsetting I'd like a call from management since west dundee Illinois location NEVER ANSWER THE PHONE!!!!!

Celeste S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

The glass on the inside of the windshield was not properly cleaned.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

george L. 
Rating:
5.0

Everything went very smoothly from getting the shipping container on time, all my belongings were in good condition, and the movers I hired through UHaul were very efficient.

Mackenzie W. 
Rating:
5.0

It was a pleasure to do business at this location.

john L.  |  Overall Experience 
Rating:
5.0

Nice

ROBERTO B. 
Rating:
5.0

Customer did not leave a comment.

TODD G. 
Rating:
3.0

A dead mouse was removed from my storage unit when I initially got the unit which I understand. When I moved my items in the next day, there was just an awful putrid smell in the unit. I sprayed some air freshener which helped but I hope my items don't absorb the unpleasant smell. I will say it's very easy to move items in with the carts and the staff was helpful when I initially rented the unit.

Nadia V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eduardo B. 
Rating:
5.0

Nothing - everything went very smoothly and was a great experience

Ronald J. 
Rating:
5.0

Both friendly and professional

Jeff J.  |  First Impressions 
Rating:
4.0

Easy access to the units and smooth move-in. The only less-than-ideal part of the experience were the split-level stairs to the unit, but I needed the 8' vertical space so I couldn't be at ground level where I was limited to 6' vertical. Other than this everything else was great! Thank you!

Christopher B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Twaneek B.  |  First Impressions 
Rating:
4.0

1st time using storage facility. Pulled up to overhead door, which automaticly opened. Went to my stoage shed location, and there was a tag fastened to door stating unit was clean and available. NO WHERE ON THE TAG DID IT STATE YOU HAD TO DIS-ARM THE UNIT OR BUILDING ALARM WOULD BE ACTIVATED !!!!! Opened the door to unit to make sure free lock was inside, and alarm was activated. No sign stating where the deactivation pad is located. Frustrating experience for 1st time in facility. Please put a note on the plastic tag attached to empty rental units, stating the Alarm Must Be Deactivated Before Opening Storage Unit Door.

Alan K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elias F.  |  First Impressions 
Rating:
5.0

PRIOR TO RENTING THE U-BOX IN CALIFORNIA, THE STAFF AT THE WEST DUNDEE LOCATION WERE VERY HELPFUL IN ANSWERING MY QUESTIONS ABOUT RENTING AND SHIPPING A U-BOX. iN DOING SO, THEY MADE IT EASIER TO FACILITATE THE MOVING PROCESS IN CALIFORNIA. WHEN THE U-BOX ARRIVED IN WEST DUNDEE THEY WERE HELPFUL IN SETTING ME UP WITH A STORAGE UNIT TO EMPTY THE CONTENTS OF THE U-BOX INTO. A SPECIAL SHOUT OUT TO THE STAFF MEMBER WHO BROUGHT THE U-BOX TO THE FRONT OF THE STORAGE UNIT LOCATION. THIS ALLOWED FOR EASIER AND QUICKER REMOVAL OF THE CONTENTS OF THE U-BOX INTO THE STORAGE UNIT. THAT EXTRA EFFORT WAS MUCH APPRECIATED.

ROBERT F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRUCE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

XIONG Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CINDY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Torie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry g.  |  Online Move In 
Rating:
5.0

Excellent sales person!--Alvin Rhee

Walter H.  |  First Impressions 
Rating:
5.0

Great experience - nice, clean and new. Fully sprinklered and alarms is a huge positive for people looking to store their possessions.

David K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Staff very professionals and everything is easy to understand.

Jorge L C.  |  First Impressions 
Rating:
5.0

Tyler and Peyton were great and helped me swiftly as I came in right before closing and there were still 2 people there.. Also, each individual space is alarmed and the 2 step entry... Very good secu.

Danny H.  |  First Impressions 
Rating:
5.0

Very friendly and helpful. The facility is very clean, well lit and even has a restroom.

Anne M.  |  Reservation 
No reviews have been submitted for this location.

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