El cliente no dejó un comentario.Ellie W. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Spokane Valley
Spokane Valley, WA 99216
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Cambio de propano
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mike P.
Awesome service & clean & wonderful.Tina M.
We had to wait a long time to get equipment No Dollies available & I was not refundedElizabeth S. | First Impressions
El cliente no dejó un comentario.Tim L.
El cliente no dejó un comentario.Chris S. | Overall Experience
Nothing. It was great.Scott M.
The only thing I can think of is for more light in unit or in the hallway, it is hard to see in the unit.Daniel R. | Online Move In
Sarah was extremely kind and helpful. Mike is lucky to have her there. Even looked up when my bus was going to show up at the stop nearby to get back to the airport. Thanks a bunch Sarah! This is why I don't mind a 3 hr ride across Spokane from the airport to use these guys while I'm in town. Repeat customer.Margaret S.
El cliente no dejó un comentario.Janet H.
El cliente no dejó un comentario.Kristin H.
The facility was very be conveniently located for where I live. I really had contact with the staff, but when I did they were always very friendly and professional. The facility is secure and clean, I would use them again if I needed to.JOSEPH B. | Overall Experience
El cliente no dejó un comentario.Marlene V. | Overall Experience
Staff were all great that I interacted with, no gimmicks or issues; great facility.Brandon B. | Overall Experience
Great customer service. Made all very easy. ThanksShane Z.
Ms Sutton was exceptional. So personable and nice. The truck was fantastic and turned our 4 or 5 hr job into a 1 hr job. Worth every penny. I will DEFINETLY be going back any time i need a truck to get some work done. Thank you very much.Heidi R.
Sarah was very friendly, she thoroughly explained the use of the trailer with emphasis on safety, and answered all of our questions. This was a great experience!Amanda B.
you are always the bestAMJED A. | Overall Experience
Liked the key fro off ideaPenina I.
El cliente no dejó un comentario.Amy E.
El cliente no dejó un comentario.Jeanna S. | First Impressions
El cliente no dejó un comentario.Angela A. | Overall Experience
Mr. Fenton was great. Prompt and thoughtful service. Incredibly smooth easy process and clear. GraciasJon V.
I'd give a five plus rating however I'm going to give two for the simple fact that uhaul thought I was ok with being charged a covid fee for air fresheners. Corporate has been capitalizing on covid cleaning fees when it's just standard cleaners. Stores don't charge for cleaning their store so i shouldn't be charged for it. The staff amazing it not their fault corporate uhaul greedily charged their customers for bs fees.Christopher O. | Overall Experience
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Heather B. | Overall Experience
Very impressed with the friendliness of the manager.Adam C.
The van was very clean. The man helping me was kind and knowledgeable. I would rent from him again.Karen S.
Mike was very nice and helpful. Also Shannon also a huge help and I will now only use this location from here forward while in spokane. Please let them know how great they are and helpful.SCOTT B.
I think they are amazing 100%LUIS G. | First Impressions
I appreciate the friendly service that I received. Renting the unit was an easy process.Lynnette G. | Overall Experience
El cliente no dejó un comentario.terry w. | First Impressions
El cliente no dejó un comentario.Stephanie O. | First Impressions
100% customer service 5 star ratingTyson W. | First Impressions
I wish they had a bigger parking lot and entry area. That's it. This site had their people masked and a plastic shield over the counter for everyone's safety. During my move it was the third Uhaul facility I used and CNN it was the only one showing concern about Covid safety. Others at the other locations didn't even wear masks.James V.
El cliente no dejó un comentario.ADRIENNE P.
What a great experience, they took a personal interest in making sure everything went smooth for us. Would highly recommend this company !Stephen H. | Overall Experience
Mike runs an amazing store! He is so nice and professional, has a terrific staff. The best UHaul I have ever used!Stephanie G.
El cliente no dejó un comentario.Brian L. | First Impressions
El cliente no dejó un comentario.PRECILLA C. | Overall Experience
Great customer service and if we need to store or rent a truck we would happily use this location again.SELENE L.
El cliente no dejó un comentario.Carol T. | First Impressions
El cliente no dejó un comentario.Emilio R.
Kind of had a hard time returning truck after hours just. With web siteMichael F.
El cliente no dejó un comentario.Holly S. | Overall Experience
Mike was awesome. I appreciate all his help. He understands customer service.DAN T. | Overall Experience
El cliente no dejó un comentario.Pamela M.
El cliente no dejó un comentario.TARA M. | Overall Experience
We had great customer service at both locations and both gentlemen were very helpful. Scotty at the Spokane Valley location exceeded expectations and made a stressful day so much easier. Scotty provided such exceptional service that I would happily recommend this location to others. The bathroom area was also well maintained.Selene L.
The manager was on point!! He called to make sure we knew where the facility was located. Walked out to greet us when we arrived and was very helpful and made the whole process simple and smooth!!Deborah A. | Overall Experience
Servicio al cliente de excelencia. Quick in and out on a very busy moving day for us! Thank you!!!Beverly C.
El cliente no dejó un comentario.Amanda B. | Overall Experience
Mike, the manager, is simply amazing! He deserves all the kudos you can give, and a huge raise.Jill S. | Overall Experience
El cliente no dejó un comentario.Scotty W. | Overall Experience
El cliente no dejó un comentario.Scotty W. | First Impressions
El cliente no dejó un comentario.EARL M.
Great place, staff is very helpful and courteous explained everything appropriately with all questions answered.Brandon B. | First Impressions
Everyone I encountered was helpful and friendly.Cary M. | Overall Experience
This was honestly the most seamless and accommodating uhaul experience I have ever had. I was a little annoyed at first because my reservation had me scheduled to pick up my rental at the CDA location, and instead they sent me to this location in Spokane Valley. But I'm kinda glad they did because these guys were great. Hats off.Anthony M.
My only problem was the app to capture my drivers license photo did not work on my phone. I had to have the associate scan it for me.Daniel A.
Brakes squeaked a bitTerri O.
Really friendly and professional staff. Helpful. They also have a large plexi barrier at counter which made me feel much saferCHRISTINE F.
El cliente no dejó un comentario.Amanda B. | First Impressions
El cliente no dejó un comentario.David R. | Overall Experience
El cliente no dejó un comentario.Beau C. | First Impressions
The light sensor should point down the units so the light does go off when try to work.Steven R. | Online Move In
El cliente no dejó un comentario.Carina W. | Overall Experience
El cliente no dejó un comentario.Cynthia J. | Overall Experience
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Kelly B. | Overall Experience
El cliente no dejó un comentario.Ross H. | Overall Experience
El cliente no dejó un comentario.EARL T. | First Impressions
El cliente no dejó un comentario.Elisabeth D.
Everything about the location, equipment, and customer service was a perfect 10. Excellent experience at this location. These guys are great!Kerrie H.
El cliente no dejó un comentario.Linda M. | Overall Experience
El cliente no dejó un comentario.Michael R.
They only problem i had was there us no lights inside the indoor units. That wasn't even a horrible issue. My overall experience with Micheal was great. He helped me get the right size unit the boxes I need with 2 left over. I would recommend this storage facility to my friends and family. Actually I already have.Dakota s. | Overall Experience
Call if the reservation is kicked out of the system for the drivers license not matching the payee's address.Alphozo K.
None keep up the great work!!!👍🤗Wenifredo L.
El cliente no dejó un comentario.Larissa G. | Online Move In
Scotty was awesome. Really bent over backwards to make sure our arrival was flawless.Cary M. | First Impressions
El cliente no dejó un comentario.Ricardo H. | First Impressions
Mike was very friendly and knowledgeable and helpful. Will recommend this facility to friends.Steven G. | First Impressions
manager(I think Scotty) was friendly, helpful and took his time to ensure I was comfortable in renting the truck. Check out and check in was fast.Larry B.
Friendly staff. Best U-Haul experience yet!Randy M.
I was very impressed at the entire operation - the facility was immaculate Scotty the asst manager was professional courteous and thoroughly great/ The trailer itself is perfectly engineered and designedStephen B.
Hands down best experience I've ever had with uhual was with owner of the facility Micheal and his crew. These guys were genuinely honest, polite, and diligent in making sure everything was handled in a timely fashion but handled correctly as to avoid later issues or disputes. It's been a long time since I've seen this level of customer service and I believe that the rest of uhual can learn a lot and achieve more if they were to handle anything and everything even half as well as Micheal and his crew have.Derek B. | Overall Experience
The equipment has obvious wear and the tires should have been replaced. But the car carrier was great and tracked very well.Matthew L.
Scotty went above and beyond after our reservation was messed up. It actually ended up working out better than my original reservation. He was extremely helpful and made the whole process great! Thanks again Scotty!Alexis W.
El cliente no dejó un comentario.Jonathon H. | Overall Experience
The customer service rep told us wrong info. on the phone when he called us the day before about my order, I placed online. Scott at the facility on Indiana fixed everything and made it right for us. YOU'RE AWESOME SCOTT. Thank you for making a wrong, RIGHT!Lyvia H.
I was impressed. The facility was easily accessible. The trailer was waiting. Your stuff person was professional and capable. He was courteous.Stephen B.
El cliente no dejó un comentario.Stephen D. | Overall Experience
El cliente no dejó un comentario.Deborah A. | Overall Experience
They were very friendly and helpful. The next time I need a truck, I will be back.Carl E.
El cliente no dejó un comentario.david m. | Overall Experience
Can UHaul go back in time and be the exact way it was 10-20 years ago? Moved a lot as a kid. My mom always trusted UHaul for a moving truck. I totally have always talked highly of UHaul, was even excited to prove my knowledge of UHaul's superb business. Not like it used to be or like I imagined. Never again, UHaul... .....never again. I am extremely saddened by the final pricing. Misleadimg to say the least.Bronwynn K.
Scotty was very helpful and made everything very convenientRoss H.
Prices tend to be on the high side.Luciano R. | First Impressions
All went well. Customer service was very good!Heather C.
I was satisfied with everything.SAMUEL / JAMIE B. | Overall Experience
El cliente no dejó un comentario.Anthony B. | Online Move In
U-Haul storage met all my moving and storage needs. Access, use, and automatic payments made it all very convenient and predictable. I'd use U-Haul again.Steve E. | Overall Experience
Every encounter I had with an employee was incredible. They are very welcoming and answer all questions you have.Elly P. | Overall Experience
The employee, whose name escapes me at the moment, so sorry, could not have been better, friendlier or more helpful. Honestly, he was awesome. Give him a raise!Jill S. | First Impressions
Mike was awesome! His customer service skills were refreshing!John P.
The only down side was they didn’t have door stops on the entrance doors to storage unitsTerri M. | Overall Experience
This was a horrible experienceKay L.
El cliente no dejó un comentario.RIAL ROBERT M.
Very professional and kind staff and loved the experience of using your facility! I will recommend you to friends and family!Leisa B. | Overall Experience
El cliente no dejó un comentario.Ahja C. | Overall Experience
El cliente no dejó un comentario.Ana H.
El cliente no dejó un comentario.Karen H.
El cliente no dejó un comentario.Clyde J.
you guys did awesome you made the process quick and efficient thank you so much!! A truly caring team and they know how to do good customer service.. show empathy.. make you feel like You're the most valuable customer and they really take care of you and take the stress out of the move or project in my case :-)Christopher B.
The management team at the Spokane Valley facility was awesome. They helped with clarifying a misunderstanding I had about "self move in" and a "reservation." They figured out my issue quickly and had me checked into my storage unit. Very friendly, helpful and professional!!!Michael B. | Online Move In
Jenna was amazing!!!!!!!Jenna N.
Most unprofessional haul in town skip itArron V.
El cliente no dejó un comentario.Luis P. | First Impressions
El cliente no dejó un comentario.Luis P. | Overall Experience
El cliente no dejó un comentario.Robert C.
By far the best customer service I have ever received! Mike, Scott, and Jenna went above and beyond to make my transition easier. I can't emphasize enough how grateful I am. I will definitely be back when I need storage in the future. Thank you all for everything you have done!Jay H. | Overall Experience
Everything was great.FRANTS T.
Scotty Washington was a5 star representative!JEFFERY M. | First Impressions
Scotty Washington was on point and very helpful, best customer service I've had in awhile.JEFFERY M.
El cliente no dejó un comentario.Lynnette G. | First Impressions
Great place, thanks Mike!!Daniel S. | Overall Experience
El cliente no dejó un comentario.David R. | First Impressions
El cliente no dejó un comentario.Brian L. | Overall Experience
Mike it was a pleasure! You was always friendly and helpful. Thank you!!!Lee D. | Overall Experience
Easy and great customer service! Great location off freeway. Would rent again.Allison H. | First Impressions
El cliente no dejó un comentario.Kaitlyn G. | Overall Experience
Make sure everything works properly. The windshield washer did not work. Having to stop to physically clean the windshield was not fun and time consuming on a 1300 mile trip in snow and wet weather. I stopped and filled the washer fluid which had no effect. The washer did not work at all.Glen E.
El cliente no dejó un comentario.Jocelyn B. | First Impressions
Great people! Scott was incredibly friendly, professional, courteous, and hospitable. Mike and Scott worked very hard to make my move as easy and painless as possible. You cannot ask for better service.Jay H. | First Impressions
El cliente no dejó un comentario.Melissa E. | Overall Experience
Thank you for helping me get into a unit and a truck short notice I really appreciate the free 1 month storage God blessTabitha S. | Overall Experience
El cliente no dejó un comentario.CAROLYN M. | Overall Experience
I absolutely am satisfied with this particular U Haul facility. All above answers are very correct. HOWEVER, MY DISSATISFACTION IS WITH U HAULS POLICY. My rent on three units was due October 24 so I even paid Oct 23! I knew on the 25th there would be a late charge. I did the right thing. The very next day we were notified that we were closing on a house. I made quick arrangements for movers for Saturday and Sunday and all units were vacated by noon Sunday! When I went to U Haul to get "my expected refund" Mike Fenton, very nice owner, showed me the written policy of U Haul (refer to contract) and said he could not go around it to help me out. I believe him. HOWEVER, I paid almost $400.00 for two and a half days of storage! NOT FAIR do you think?For this reason I would not recommend U Haul. Again, employees and owner have all been kind and helpful.nancy g. | Overall Experience
Very friendly and appreciativestephen h. | First Impressions
El cliente no dejó un comentario.francisco H.
El cliente no dejó un comentario.Jane M. | Overall Experience
Do not have your employees upload customer's DL using their own phones. Don't you know about the HiPAA policy? When I questioned this, your employer got very defensive. I when through with the transaction because of Rochelle reassured me it was ok and that she would delete my driver license from Scotty's IPhone. You should have a better system to upload information because this was very uncomfortable for me. In addition, I was told I was going to be charged a different price. When I returned the truck, Scotty did not give us a receipt. He did not even bothered to tell me that he would send me one by email. When I received the email this morning, the amount that was charged to my account was very high. I have been doing business with U-Haul since 2002 and I never received such bad service from an employee. You should train your employees to work with the public, after all, we don't get anything for free â€" not that I want it but at least being pleasant would with customers would help your ratings.elizabeth R.
El cliente no dejó un comentario.Kourtney H.
Great experience. Easy, safe, and convenient.Mark M. | Overall Experience
They had trouble completing the reservation but got my rental pushed through anyway. They were courteous and very helpful.Mike M.
Excellent customer serviceJason S.
El cliente no dejó un comentario.Kim / Robert K. | Overall Experience
El cliente no dejó un comentario.Crystal M. | Overall Experience
Beyond expectations. The owner over deliversShane N.
The gentleman behind the counter was great. He told me the new features on the truck which was perfect. He was awesome. However trying to set the appt on line was ridiculous - put the correct info in but at checkout it kept putting in incorrect info. Finally called 800# and ordered it which was faster and easier.Debbie S.
El cliente no dejó un comentario.Richard D.
A perfect experience!Shawn M.
Mike was very kind. I utilized the free 30 days for storage but had too much stuff to fit in a 5x10 so at no extra charge he bumped me up to 10x10 which was the perfect size. His customer service skills were great and his professionalism was exactly where it should've been as an owner. If I ever need storage again I will defintely come back and use Mike's facility. His crew was very nice and his property was not only very easily seen from the freeway but also very clean inside the units and on the property. Thanks again for everything Mike!Jeff S. | Overall Experience
El cliente no dejó un comentario.Susan F.
We had no issues at allELIZABETH W. | Overall Experience
The only reason this is getting a 2 instead of a 1 rating is because of the guy that helped us inside the office. He was very nice and understood what I was trying to get done. The reason this would've gotten a 1 is simply because of the main number to UHaul. I called 3 times because they kept sending me YouTube videos that were literally no help, and when I tried to tell them what exactly it was that wasn't working, they were not listening. I was on hold 3 times for 20 minutes each time trying to get help. All 3 ended up telling me there was nothing they could do to help. Literally no help. I was thankful when I got to meet the guy inside, I think his name was Nick, but he was very helpful to a frustrating day. I very much appreciated him!!Josiah E. | First Impressions
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.Kenneth C.
Mike was great, very accommodating and patient. Highly recommended!Cameron H. | First Impressions
El cliente no dejó un comentario.Brian S.
The man who helped me took an hour and 15 minutes to get us our uhaul that was already rented online the night before, but he insisted we start all over from scratch in person. He had to start over 3 different times because he insisted i pay for 3 days when i only needed it for a couple hours. Multiple times he tried to charge me for a 3 day rental and i had to correct him. Finally after an hour and 15 mins he brings out the uhaul..mind you this WAS my moving day that was supposed to start at 11:30...its now 12:50 and he brings the truck out without any dollys..i tell him we need dollys and he informs me he forgot to ring them up and insists i just move without them otherwise were gunna have to start all the way over. After awhile he just gives us a dolly without checking it out, for free. Its now 1:00. Finally no more problems i think. Wrong. Come to return the uhaul after hours and i cant because the guy didnt even rent it under my account but charged my card. Finally found my contract number and found out how to return it without an account...and what happens? They say they have to charge me a second time because the first payment was never recorded?? Absolute BS and waste of my time. Next time, I will drive into Coeur d alene and pay the extra $100 in miles and gas just to avoid this location and the guy who clearly had no idea what he was doing on the job. Get it together uhaul. Very disappointed.Cameron H.
Improve nothing, you have an excellant U-HaulJack F.
El cliente no dejó un comentario.Logan H. | Online Move In
Thank you for your helpful service.Thomas L. | Overall Experience
El cliente no dejó un comentario.Pedro M.
Michael and Eric were always very helpful and friendly every time I ever dealt with them, in person and by phone. They are truly kind people.Geraldine M. | Overall Experience
Need a bigger lot! Seems more like it is for storageLARRY B.
El cliente no dejó un comentario.PAUL P.
El cliente no dejó un comentario.Julien J.
Nothing my experience was amazing, very happy with how kind and professional I was treated.JOSE G.
El cliente no dejó un comentario.KENNETH C.
El cliente no dejó un comentario.Tina W. | Overall Experience
El cliente no dejó un comentario.brandon a. | Overall Experience
El cliente no dejó un comentario.Pamela E.
El cliente no dejó un comentario.Parveen D.
El cliente no dejó un comentario.Jamie L.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.THOMAS L. | Overall Experience
I was charged an extra 50 dollars in top of the original 70 dollar payment, over a week after the original payment with no explanation given.TREVOR D.
Great service!Serge D.
Awesome serviceRyan G.
El cliente no dejó un comentario.Kristi S. | Online Move In
Keep up the good workNicholas K.
El cliente no dejó un comentario.Kenneth C.
The guy that works there was very kind, thank you.Chelsey A.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Argus J. | First Impressions
Service was great! Very friendly folks. Professional and safe during Covid. Would definitely use their services again!Jon H.
Michael is very friendly and helpful.jessica w. | First Impressions
Cab of truck smelled like cigarette smoke. Make sure no one smokes in tucks.Susan F.
El cliente no dejó un comentario.Traci/Rita m. | Overall Experience
El cliente no dejó un comentario.Allan L. | First Impressions
El cliente no dejó un comentario.Mark M. | First Impressions
El cliente no dejó un comentario.Brendan C.
El cliente no dejó un comentario.Jeffrey L.
Everyone I worked with was professional and very nice. Top notch service!Houston C. | Overall Experience
El cliente no dejó un comentario.Karen J.
El cliente no dejó un comentario.Jane M. | First Impressions
Very courteous and friendlyDavid H.
Good customer serviceShari M. | Overall Experience
Very good there always there and helpful and accommodate when they canSusan G. | First Impressions
A great service experience!Guy A. | Overall Experience
The staff were always available and professional as well as personable. I would store there again in a heartbeat (Used 2 units). Kenken b. | Overall Experience
Very friendly, accommodating, and professional.H Todd M. | Overall Experience
I love everything about Uhaul. My favorite part is how easy they make it. Moving is stressful and expensive Uhaul relieves these elements helping things go smoothlyRoxanne B. | First Impressions
Michael made the experience 5 star.James P. | Overall Experience
Friendly and helpful staff Facility convenient and easy access Ability to pay online was very easy Thank youPeggy S. | Overall Experience
Mike the manager was always very helpful, remembered me each time and was very competent. Made our move much easier and less stressful.Rodney M. | Overall Experience
Very pleased with the facility and staff. Would recommend and not hesitate to use again!!Leona H. | Overall Experience
Courteous. It was good!Timothy T. | First Impressions
the manager/owner is really niceEmily T. | Overall Experience
Michael was great. Informed, helpful and professional.dale h. | First Impressions
Friendly and professional! A great place to store belongings.EARL B. | Overall Experience
Thank you Mike for helping me out when a storage unit was most needed. I want to recomend your storage facility to anyone that might need a storage unit. You and the company are top notch.. ThanksDarlene R. | Overall Experience
Gracias.Raul V. | Overall Experience
Mike the general manager has ALWAYS gone far beyond helpful & continued to work with me during very hard times to ensure I didn't loose my storage unit.Valerie M. | Overall Experience
Manager owner very personable and helpfulRodney M. | First Impressions
This is a great place and everything is clean and secure. The GM was super nice and very helpful. We highly recommend this place for any storage needs. Thanks again Michael for all of your help .Tina T. | Overall Experience
They guys there are super nice and seem to be very caring people! They helped me when I needed it so I want to say that I appreciate them a lot.Sarah C. | First Impressions
Very friendly staff here at the Spokane location!Gage P. | First Impressions
-There should be 2 people on staff so customers who need help don't have to wait when the 1 person leaved to clean a truck. - there should be a back up for if the customer can't find their key...jennifer h. | Overall Experience
I can't say enough about Mike Fenton and his wife, they are very nice people very respectful ,almost like being around your family. They are very hard workers.Cathy S. | Overall Experience
Mike and his team are wonderful. We had a great experience here during a stressful move. They made sure we had ready access to our units with a large moving truck and the customer service was great!Kristen C. | Overall Experience
Your staff in sight was great, your customer service on the phone how ever was horrible.Ashley H. | Overall Experience