Comentarios del cliente para U-Haul Moving & Storage of Spokane Valley

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Spokane Valley

Grado total:

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dale h. en

Grado:

Michael was great. Informed, helpful and professional.

Jeff D. en

Grado:

Alot of questions from the representative at time of return. Not used to that in other states. Usually they only check mileage and overall condition and then close it out. I recommend re-evaluating the check out process. Checking all the turn signals, headlights, and break lights on a vehicle that only has 2200mi on the odometer is a waste of customer time.

Renee N. en

Grado:

Originally I set up the reservation using the ap and chose to pick up with the ap. When I got there, the ap wouldn't work.

EARL B. en

Grado:

Friendly and professional! A great place to store belongings.

Darlene R. en

Grado:

Thank you Mike for helping me out when a storage unit was most needed. I want to recomend your storage facility to anyone that might need a storage unit. You and the company are top notch.. Thanks

Raul V. en

Grado:

Thank you.

Valerie M. en

Grado:

Mike the general manager has ALWAYS gone far beyond helpful & continued to work with me during very hard times to ensure I didn't loose my storage unit.

Scott T. en

Grado:

El cliente no dejó un comentario.

Beth S. en

Grado:

The owner was very friendly, patient and went out of his way to ensure we would be happy.

colin f. en

Grado:

Prompt service. U-Haul had exactly what I needed at a fair price

Rodney M. en

Grado:

Manager owner very personable and helpful

KEN C. en

Grado:

El cliente no dejó un comentario.

Tina T. en

Grado:

This is a great place and everything is clean and secure. The GM was super nice and very helpful. We highly recommend this place for any storage needs. Thanks again Michael for all of your help .

Sarah C. en

Grado:

They guys there are super nice and seem to be very caring people! They helped me when I needed it so I want to say that I appreciate them a lot.

Gage P. en

Grado:

Very friendly staff here at the Spokane location!

jennifer h. en

Grado:

-There should be 2 people on staff so customers who need help don't have to wait when the 1 person leaved to clean a truck. - there should be a back up for if the customer can't find their key...

Deborah A. en

Grado:

The truck I used did not have the get up and go to make the small hills in Spokane with out slowing down to much. If this truck was to go on a mountains trip it would cause headaches for the customer's and the traffic behind them like I did today. I was not loaded heavy or full either

Thomas T. en

Grado:

El cliente no dejó un comentario.

Carmelita S. en

Grado:

El cliente no dejó un comentario.

Cathy S. en

Grado:

I can’t say enough about Mike Fenton and his wife, they are very nice people very respectful ,almost like being around your family. They are very hard workers.

MICK C. en

Grado:

I have rented from uhaul many times, but this one for some reason wasn't a good one. From the time of walking in to pick a uhaul with no reservation the owner seemed annoyed to help me. The computer was having issues loading to accept my card. The guy became frustrated when I misunderstood the terms and ask for him to repeat it again. Then when leaving the milage on the uhaul paperwork said .6 of a mile but vehicle said .9 not a huge deal but ok. Then right after leaving the uhaul, vehicle drove horrible. I thought it was because I havnt drove something that big in awhile but no. I am mechanically inclined and know vehicles quite well and that power steering pump was shot. When turning it would randomly buck the steering wheel and making it stiff to turn to where in the 10 miles I drove that uhaul I almost crashed twice. Not cool. Oh and let's not forget to mention that the cab leaks a steady flow of water above the head liner. Let me tell you having your entire leg and foot soaking wet was quite the experience. I took pictures of the headliner its rotted for being wet. But let me tell you what really set me off is when I was explaining to the gentleman the issues he was unaware of the leaking roof, but he sure knew about the power steering and when asked him to grab the steering wheel to check himself he said, "oh I know I drove it drives like crap. We had our mechanics out and they said that is how fords drive." I call serious bullshit more like someone who is uneducated in his profession and may want to think twice about his career. With that being said what does it have to take for someone to listen that especially they know about this issue and it's not being fixed. Explain to me what you would have said to me or my family let alone someone else's if I were to have crashed into someone. I'll be waiting for your response mickachapman@gmail.com.

Cynthia B. en

Grado:

El cliente no dejó un comentario.

ANDREW M. en

Grado:

Mike was very friendly and a great help! He represents uhaul in a positive manner.

Julie R. en

Grado:

Eric Livingston was very helpful and efficient

BRIAN B. en

Grado:

Fix the seatbelts warning light so it doesnt beep every 15 seconds

Adrian S. en

Grado:

Our original point of pick pick up was 14505 E Sprague Ave., Spokane Valley, WA. We where told our vehicle was located at a site located on E Indiana Ave. The change in location was not communicated to use prior to our arrival.

Benjamin D. en

Grado:

El cliente no dejó un comentario.

Kristen C. en

Grado:

Mike and his team are wonderful. We had a great experience here during a stressful move. They made sure we had ready access to our units with a large moving truck and the customer service was great!

Ashley H. en

Grado:

Your staff in sight was great, your customer service on the phone how ever was horrible.

Randy H. en

Grado:

With employees like Michael the manager running your facilities the sky is the limit for haul. From day one he was the most helpful person I've ever done business with. Michael knows CUSTOMER SERVICE

Richard B. en

Grado:

Super friendly and helpful staff and impeccably clean facility.

Eric J. en

Grado:

Used our free month of storage after spending $1400.00 on our truck for our move. Managed to find a house pretty quickly so we didn't need it further.

Tolome Roland A. en

Grado:

The employee was very professional. I will recommend my friends and family to that location .

steve s. en

Grado:

Good facility and friendly staff.

Desiree V. en

Grado:

I've rented moving trucks and a storage unit from this place and have always had a great experience. Very nice accommodating people.

Shane Z. en

Grado:

From pick up to drop off our experience was awesome. Employees were informative and polite.

Dawn A. en

Grado:

the fellow that we worked with butts very polite person and he considerate of our needs and I will enjoy being with you as a customer

Jim W. en

Grado:

Mike and Eric went out oftheir way to meet all of our storage and moving needs. Mike was particularly helpful in solving a difficult situation involving Macy’s. I will certainly use them again!

Eric K. en

Grado:

Thanks Spokane Valley U HAUL team !! U R THE BEST..

KRISTYNE U. en

Grado:

Very pleasant customer service.

Kyle Y. en

Grado:

Whenever I need a storage this is the place I go.

robert p. en

Grado:

Tremendously helped with our moving process. Fair rates allowed us to keep our things while searching for a home. Will be back!

Terri R. en

Grado:

Very kind and patient staff. Clean and easy to get to .

Bruce H. en

Grado:

We were always able to go into the storage anytime we had the need with No problems. Other than a little dust, everything we had in storage was in great shape. No mice, bugs or other creatures.

Jonathan D. en

Grado:

In a bind as I had a full truck and my free month of storage wasn’t sufficient with a full 26’ truck + paid movers. Mike was AMAZING at helping me get storage and helping. Can’t say enough about Mike!

Efrin R. en

Grado:

Staff was always friendly and very helpful

JESSICA M. en

Grado:

We have been with UHaul for a couple years & have had a experience with Uhaul! Mike (the manager) was always very helpful and polite! If we ever need a storage unit again, we will defiantly be back!!

Eric L. en

Grado:

Very helpful staff, the units were clean including the grounds around the units. I never had to worry about the security of the units, very pleased.

Kemra W. en

Grado:

Uhaul was a great place to store our stuff! Very secure, staff was super nice. The only downfall was the hours we could access our stuff.

Kenneth T. en

Grado:

Everything was great from top to bottom. The guy with the glasses was spot on.

Amy O. en

Grado:

Absolutely amazing, wonderful to work with. Clean storage, clean facility, friendly and helpful! Definitely reccomend using this storage facility! The manager is a delightful person to work with.

jennifer h. en

Grado:

Leslie made life so much easier. She was helpful and witty and very kind and patient. Give that Gal a raise!

Clarence B. en

Grado:

This place let's the homeless camp inside the fence for weeks at a time. Also, they claim to have a list you go on if you want a bigger unit once it becomes available.

April R. en

Grado:

Awesome service great staff(: Thank you.

David K. en

Grado:

they made it easy to make payments

MARIE A. en

Grado:

Good customer service

JAMES Z. en

Grado:

Enjoyed the place and felt my things were very secure.

John P. en

Grado:

Had a great overall experience with Uhaul with our move from Texas to Washington state.

RACHEL W. en

Grado:

Very friendly helpful staff