Better rental options availableSetefano S.
Customer Reviews for U-Haul Moving & Storage of Spanaway
Tacoma, WA 98444
(By Golf Course Limited Parking)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Mostly good, the drivers seatbelt was famage bit still worked. Guy who checked me out was very helpful, but the lady who checked me in seemed like she was pushing to charge me a cleaning fee saying the van smelled like manure. It didn't and this was verified by another employee. When she couldn't get this extra fee from me she stormed off saying he could deal with it then.Sean S.
They charged 20 dollars for after hours returnTefang L.
El cliente no dejó un comentario.Jimmie W.
El cliente no dejó un comentario.DAVID A.
The people were very nice and helpful. The only problem was your web site for doing the pickup report for the truck does not work. We took pictures they just vanished, and you don't get long enough to do the inspection. Evey thing else was great. GraciasLyn S.
El cliente no dejó un comentario.James A.
Your people are all kind and courteous! Awesome job guys!!Phyllis J.
Yeah so the truck no gas in it when picked it up. The customer servixe person told me if i put 1/4 gas in it upon my return i would be credited. I put 50 dollars worth of gas. I only drive the uhaul 14 miles. I only recieved 13 dollar credit for 50 worth of gas. Doesnt seem fair. And the other part of this when i call to talk to a rep its a 30 to 40 minute wait only to be disconected. I will never us uhaul again and i have been a long time customer. Bad businessChad S.
All goodDave M.
El cliente no dejó un comentario.Albert H.
Very helpful and friendly staff, seamless experience. Would definitely visit again.Michael B.
Receptionist with attitudeTim D.
Nothing comes to mind I enjoyed my experienceJoseph M.
If they would answer there phone I could ask them if I left my garage door opener in the truck. Sat on hold for 45 minutes and gave up. Now I have to go there today.Claudia B.
Ahjanae Briscoe should be manager she is great.Nickolas W.
El cliente no dejó un comentario.TODD R.
El cliente no dejó un comentario.Vilma M.
Donisha and Joey were cheerful, professional, courteous, and quick in getting my trailer hitched and checked out. They helped me keep my day on track to get important errands done this morning. Donisha was also quick to unhitch the trailer, finish the paperwork, and get me back on the road. Great job and thanks!George M.
The oil light was on as soon as I got home. The Uhaul storage place had EXTREMELY bad service, even got yelled at from the storage place then the next morning from this location. Due to all the issues had to cancel the storage, still awaiting for the storage refund, find another storage place in 98 degree weather, return the truck at 11:51pm due to the call wait of over 30 minutes to get ahold of anyone. Then got charged double for 2 days even though it was all in 1 day on daily fee, and Safemove fee. Also got charged for 4 gallons of gas even though the gas guage is inaccurate per the pictures I took. Had to call to get a detailed receipt next morning, then got a call from this place to get yelled at again. This was literally the worst transaction ever we have dealt with. I've used Uhaul in AZ, CA, and prior in WA with no service like we encountered. We will NEVER use Uhaul again, and posted about this transaction on all social media apps available.Chelsea G.
Your staff was helpful, polite, and professional as always. My local U-Haul is always there when I've got to move something somewhere.ERIC ARVID D.
El cliente no dejó un comentario.Peter H.
Snotty workersSandra W.
El cliente no dejó un comentario.Shannon Y.
El cliente no dejó un comentario.Albert H.
El cliente no dejó un comentario.Herbert J.
Have full tanks of fuel I drove truck only 29 miles put in 5 gallons of fuel then U-Haul charged me for 4 more gallons can't go by fuel gauges not accurate unhappy customerDennis T.
Not secured enough lots of homeless people around. Also hours are not accommodatingkrystlyn t. | Overall Experience
The personnel here at this location very knowledgeable as to where some of your people at uhaul corporate level aren't. I was looking for a final receipt to a truck that I rented in Wyoming and the reservation that the company I contract too didn't give me all the reservation numbers and the people at the Corp level couldn't even get the receipt but one individual at the location in Spanaway was able to locate it and make me a copy. I hate to say this but some people don't belong in your Corp office. No one there could help me with that situation. But a local person could kind of weird. All in all the Spanaway crew is awesome.Rodger R.
Friendly, and the customer service was great! She explained all of the items and my options during the process. She hooked up the trailer and I was on my way in no time.OSCAR C.
Nice to see a place that had 2 women running the placeâ€¦they were so knowledgeable and very helpful.Tami T.
El cliente no dejó un comentario.Randy C.
El cliente no dejó un comentario.Lindsey H.
Employees are nice, helpful and accommodating. They listen to all concerns and answer any, and all questions. Dylan Kirk was the person assisting me with checking in. He is friendly, polite and helpful. Kudos to him. Highly recommend.Ronald P.
El cliente no dejó un comentario.Tommy T S.
The employees are very friendly and helpful.Cindy L.
El cliente no dejó un comentario.jason P.
I wish I had access to my storage past 7pm.Anna S. | First Impressions
Staff is nice and friendly That's a plusTrayonna S.
The ladies in the front are greatGussie D.
all goodDave M.
El cliente no dejó un comentario.terry M.
El cliente no dejó un comentario.JOHN B.
I was overcharged for mileage by 40 miles. Original truck given had tire sensor warning, switched to new truck. No new paperwork was given for the new truck. I was blamed for not verifying mileage before leaving the lot.Victoria W.
Dirty vehicle, trash in vehicles.Juan G.
El cliente no dejó un comentario.Penny S.
One of the tie down straps was broken on the auto hauler. But the auto transport trailer was goodKenneth J.
El cliente no dejó un comentario.Larry R.
El cliente no dejó un comentario.John E.
El cliente no dejó un comentario.Dennis B.
El cliente no dejó un comentario.Michael S.
Very friendly staff, made me smile moving was a lot easier 😊Betty L. | First Impressions
Customer Service Rep was not very personable but made up for it the next day. She was very professional. Gracias Margo G.
Clean facility and very friendly staff! I enjoyed doing business at this store location!Brian P. | Overall Experience
Picking up and dropping a trailer off was a quick easy process.jason A.
Trailer was Full of dirt and debris but overall do not impact the usageCOLLIN S.
The truck I had was damaged all over. It worked. No one told me a ten foot did not have a ramp, or over head shelf. I would of ordered a larger truck.patricia M.
El cliente no dejó un comentario.JAMES WILLIE W.
El cliente no dejó un comentario.KEVIN K.
El cliente no dejó un comentario.Angela A.
It would be nice if I ever got a receipt... When I returned the truck, the line was a few people deep. A clerk asked if I was just returning, and if an email-only receipt was OK. I said yes, and he said he would take care of it. I still have not seen a receipt.James P.
El cliente no dejó un comentario.Shayla T. | Overall Experience
Excellent prompt service Jennifer was very professional and friendly great location to rent from wouldn't change a thingTimothy B.
teach your workers a better work ethic and better customer care, not act like we (the customer) are bothering themjohn E.
Excellent service she went above and beyond to allow me the truck use today. GraciasJoane S.
Everyone.....I mean ALL staff of this location are professional! Upfront, personable, honest and they genuinely enjoy serving their customers. I have witnessed a smooth running operation in Spanaway!Dan S.
Staff was incredibly unprofessional, talking to one another over clients, planning lunch, arguing about personal things, taking customer calls on speakerphone (I sure don't want to call there and make a reservation via credit card on the phone!) When I picked up the rental van it was wet inside--like it had just been hosed out, and the steering wheel was sticky. Overall, not a good experience at all.Jessica W.
Excellent customer ServiceNNAMDI M.
El cliente no dejó un comentario.Adam D.
Worst location I've ever been to. I thought McMinnville was bad!Curtis J.
Thanks to the mngr and the purple hair guy, you guys are amazing keep up the good work!morica g. | Overall Experience
Once again another successful experience with the professionals at this location: from checking in to checking out, I saw hustle, courtesy, efficiency. I appreciated the compliment about doing the check-in on line which helped them be efficient. Thanks and keep up the good work!George M.
Service was great. Van looked retouched.Mary E.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Tanya C.
El cliente no dejó un comentario.Robyn R.
Convenient location with good signage.Chris B.
The staff was very professional and helpful. Smooth transaction and very quickRob H.
El cliente no dejó un comentario.McKenzie P.
Both the pick-up and the drop-off EXCEEDED our expectations. The representatives were knowledgable and quick.Brenda W.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.Deneice S.
El cliente no dejó un comentario.Deborah B.
El cliente no dejó un comentario.Richard B.
I got immediate availability and a better rate in person, when the website quoted a higher price and had me on standby. Guess I'll forget about online reservations.Joseph D.
El cliente no dejó un comentario.Richard B.
I have rented the cargo van twice now from this location. Customer service was excellent!Melveen S.
El cliente no dejó un comentario.Martin S.
El cliente no dejó un comentario.Richard Z.
El cliente no dejó un comentario.Tina V.
El cliente no dejó un comentario.WARREN PETER H.
The location is not bad, the customer service was decent, but the pick up and drop off was very confusing. I went online to reserve my truck and it offers mobile pick up and drop off, which this company does not provide. I was late picking up and dropping off following the instructions online. I preferred the online pick up and drop off if it worked as design. The mobile pick up did not work. The drop off worked but I received a lecture about it because the staff member said that they are supposed to drop off at the front and hand them the keys, then they do the inspection and then charge a card and send receipt. I explained I did all of that through the app and all I needed to do was drop off the key. She accepted the key and I told her where I parked the car so she could wipe it down. She went on to say that she wishes the online option would not be offered and told me what to do next time. Not her fault or mine. Just wish that option would be removed from the site if you are not going to offer it. Or at least make the employees aware that the option is available. I won't use this location again because of how far away it is from the places I moved from and too.Adria H.
Stop swindling customers and stop renting faulty moving trucks. I rented a 10 ft van for a 12 mile move and when I returned the truck they refused to to enter the mileage upon return. Three times I asked for a final completed bill and three times they lied and said that the bill with no data entered was the final bill. I put 31.5 miles on the truck . They took $281.40 out of my bank account. When I confronted them they claimed that I put 98 miles on the truck. I have a witness to this swindleJOHN S.
The associates were very helpful and friendly.Paul J.
El cliente no dejó un comentario.Kirk S.
The seats in the vans were stained badly.judith G.
Keep up the great staff!Long V.
Great 1st experience for renting a moving truck. Staff were super nice and helpful! Store was very nice. Will recommend.D'ette D.
Great team at this location. Thanks y'all.Jonathan E.
Improve your reservation system; what a horrible experience. The personal experience was great.Erik W.
Improve access from Pacifica Ave. signage to direct customer to correct place on lot to conduct business that bought them there.Don W.
My equipment was rented online, and it had broken running lights. They said, " oh- the system let u book because u booked online!"Mary M.
Dillon helped me during this experience and I would not hesitate to use this location again. There was an issue with the trailer I reserved and they didn't feel comfortable renting it out, which I understand. Dillon went above and beyond to make sure I was accommodated and made this very easy. Thank you Dillon!Nicholas W.
El cliente no dejó un comentario.CLIFFORD EUGENE O.
El cliente no dejó un comentario.PAUL C.
El cliente no dejó un comentario.Bryce C.
Staff was friendly and had phenomenal customer service skills, they all deserve a raise. Absolutely amazing.Skye D. | First Impressions
El cliente no dejó un comentario.LaRhonda L. | Overall Experience
El cliente no dejó un comentario.Kaytlin M. | Overall Experience
Overall the experience was good. Several times doors were not unlocked so you had to go to the office to have them unlock the big double doors. When you did have to go to the office the lines were slow because there was not enough people working. The staff was ALWAYS friendly and helpful. Which is why I would use that facility again.marcia m. | Overall Experience
Y'all the shi thank you againJoseph J. | Overall Experience
The Clerk was very friendly and helpful. It took me less than 30mins to access my unit and begin transferring my goods into my storage cubicle. I am very satisfied on how Uhual stream lined the paperwork when you reserve your unit online. Be prepared and have all your stuff ready. You should have no issues with service.Alex S. | First Impressions
The unit sizes are false advertisement. The unit I got says for 3 bd home my mother is in a 2 bd apartment and still will not fit everything. They did not disclose that we can enter the unit after office hrs until everything was said and done.Lisa S. | First Impressions
El cliente no dejó un comentario.Lance J. | First Impressions
El cliente no dejó un comentario.BRIANA C. | Overall Experience
Excellent customer serviceJohn A. | Overall Experience
Good placeALTAURELL G. | First Impressions
El cliente no dejó un comentario.Johnny O. | Overall Experience
El cliente no dejó un comentario.SALVADOR S. | Overall Experience
El cliente no dejó un comentario.Theresa R. | Overall Experience
I left my storage because I had to break itgary r. | Overall Experience
The young gentleman who helped me get a larger storage room on Thanksgiving was so friendly, funny and helpful. He was overv6 ft tall, but walked into my new room and checked all the walls for nails, even though he had to duck down. U haul is highly recommended by meJACQUELINE C. | Overall Experience
I communicated with them several times over my unit, billing, removal of items, and when the unit would be returned only to be questioned several times and find my access revoked in the middle of a billing period that they tried to authorize a charge for without permission. Currently telling everyone i know NOT to work with this company.ELISHA B. | Overall Experience
El cliente no dejó un comentario.joshua l. | Overall Experience
El cliente no dejó un comentario.Anastasia C. | First Impressions
El cliente no dejó un comentario.John Jay S. | First Impressions
El cliente no dejó un comentario.ANDREW C. | Overall Experience
it works perfect to store my sister stuffchristine w. | First Impressions
Friendly staff.clara r. | Overall Experience
El cliente no dejó un comentario.Beverley R. | First Impressions
NDMAKERITA N. | First Impressions
El cliente no dejó un comentario.Steve R. | Overall Experience
El cliente no dejó un comentario.James L. | Overall Experience
El cliente no dejó un comentario.anthony s. | Overall Experience
El cliente no dejó un comentario.Dickie R. | First Impressions
Service was horrible. A manager should never give quotes/prices to anyone if she is not sure about the prices. I felt lied to, disrespected, and threatened by her Customer Service actions telling me that the price is the price and if I didn't want it that she could just cancel my contract. No professionalism. No integrity. She also did not apologize for her actions of the prices she offered me or for giving me the wrong price. False advertisement. Defrauding a disable person. Manager states $74.95. At ring up charges $99.95 when she was specifically asked for a space down stairs to accommodate disability. No follow up from other managers to address and fix concerns. Every person you try to get help from is rude or is not willing to go above and beyond to retain customer satisfaction. No follow up from corporate office.eluymae s. | Overall Experience
Your online service leaves much to be desired. It showed no credit for the initial payment that I made. It showed an increase in the amount that was decided upon. So I really don't know what I owe at this point which makes me upset. Since the way I work leaves me with the online service to use this really hinders me being able to use your facility.KATHERINE M. | Overall Experience
El cliente no dejó un comentario.Calista P. | Overall Experience
.David R. | Overall Experience
I payed and rented on line,a storage unit. I was unable to get into bldg. Not anything but an inconvience all in all.I had to walk back to the office 3 times ,Their were no locks as directed,their are rat traps in the unit itself(gross) and storage room is absolutely filthy. I am quite disturbed and much disappointed.And the hours which were listed were completely the opposite as is posted. You guys Suck!!!!!Carli S. | Online Move In
El cliente no dejó un comentario.Crystal C. | First Impressions
There was a brand new employee there when I moved my stuff in. It was 3 minutes to 7pm and I had a lot of stuff left to move. He comes up to me and says in a condescending tone "this place closes in 3 minutes, you need to wrap this up." I told him that I thought the access was 24/7 and he replied that it's not anymore because people were caught living in their units. I'm upset that he talked to me the way he did and also because this place is advertised as open 24/7. That new employee also paints his nails white and has an ugly haircut.Justin D. | First Impressions
El cliente no dejó un comentario.steven k. | Overall Experience
I had no issues at this facility. Thunbs up!Sarai F. | Overall Experience
Very nice people. I was surprised my unit was inside though.. on line it said drive up and we had very heavy stuff so almost had to change just due to that, but made it work.Denise W. | Online Move In
El cliente no dejó un comentario.Tim H. | First Impressions
Great customer service.Betty B. | First Impressions
Reached out but never got any answers or help to resolve the issue I'm having with accessing my new storage unit I paid for thru online move in. Reached out for 2 days, now going on third day. We'll see if I get anywhere?? I need to use my unit asap since I'm time sensitive and have no desired room to hold all belongings. Thought this would be an easy process and would've been helped by now, quite disappointing.Angela M. | Online Move In
El cliente no dejó un comentario.Jesseluis F. | Overall Experience
El cliente no dejó un comentario.Lilian B. | First Impressions
El cliente no dejó un comentario.ALICIA F. | First Impressions
El cliente no dejó un comentario.Theresa R. | First Impressions
Staff shortage. Lots of customers but not enough helpers.Tera H. | First Impressions
It was a great experience!MICHEAL M. | First Impressions
El cliente no dejó un comentario.candle k. | First Impressions
Thanks for letting me store my stuff there and rent a truck. Great experience. Thanks for letting me get the bigger unit. That was a great help.Charles A. | Overall Experience
El cliente no dejó un comentario.marie m. | Overall Experience
There was some debris on the floor and outside the unit in the hall including a broken lock on the floor right outside the unit. There is also a rodent bait station which I guess I should assume Uhaul put that there and I should leave it there. An explanation would be helpful though. It is also a disposable one so I dunno if it's empty and should be thrown out. The Uhaul video explaining that the passcode is for a gate code and a door code. This location doesn't have a gate like in the video. It has two doors and three keypads for passcodes. Which seems weird. I had to try all three to figure out which two I am supposed to put the passcodes in. I also don't know if their is another entrance to the storage since there are so many Uhaul vehicles around the entire building. It is also a rental place so it is very hard to access the storage.Kayleigh B. | Online Move In
I only rate it below average because the worker who helped us lacked good customer service skills.Athena H. | First Impressions
Great staff serviceVirgie D. | Overall Experience
El cliente no dejó un comentario.David R. | Online Move In
I felt like the storage prices were just getting to expensive!bonnie V. | Overall Experience
Very easy very friendly made my day a lot easierMaryAnn G. | First Impressions
El cliente no dejó un comentario.Joel V. | Overall Experience
El cliente no dejó un comentario.Aren L. | Overall Experience
From move to storage it has been a wonderful experience. The free month of storage was given with no strings attached. Everyone was very helpful and accommodating. Samantha did my final move out inspection /closing of my account and made it so quick and easy. No wait , no hassle. Just friendly and professional service. I'll definitely be back for my moving and storage needs!!!Thi W. | Overall Experience
El cliente no dejó un comentario.Guy M. | Online Move In
The two people on location we helpful and accommodating.Jaymie F. | First Impressions
El cliente no dejó un comentario.VICTOR Z. | Overall Experience
El cliente no dejó un comentario.Johnny O. | First Impressions
El cliente no dejó un comentario.Chan W. | First Impressions
El cliente no dejó un comentario.JOSHUA K. | First Impressions
When I was there the light would always go out on me then I would have to walk down the hall to get it to turn back on. There was one day it shut off 5 times on me and it was like every 10 minutes when it did that.Sherri H. | Overall Experience
El cliente no dejó un comentario.dale r. | First Impressions
It not safe upstair and updown metal and it time for new place and on 72nd yakima it great nice indoorsDeborah K. | Overall Experience
El cliente no dejó un comentario.carlos p. | Overall Experience
Very kind and helpful ladies.Mary S. | First Impressions
Great, amazing, professional, courteous, friendly and awesome staffs and very convenient location as well. I highly recommend to families and friends of all their needs when needing to rent various vehicles, equipment and storage for their projects or moving and loading important things.Ramon S. | Overall Experience
El cliente no dejó un comentario.Kennith W. | First Impressions
Efficient staff. Friendly. Safe, clean storage. Make certain access doors are able to be opened at stated, online store hours. Thank you for your service.Joanne S. | Overall Experience
El cliente no dejó un comentario.HALEY NOEL B. | First Impressions
El cliente no dejó un comentario.IVY M. | Overall Experience
Everyone was very friendly and helpful.Anthony S. | First Impressions
Would rather have easier access to storage units.Herbert S. | First Impressions
El cliente no dejó un comentario.Joanne S. | First Impressions
El cliente no dejó un comentario.joye d. | Overall Experience
MANAGER WAS VERY HELPFULDave T. | First Impressions
El cliente no dejó un comentario.Christopher S. | Overall Experience
El cliente no dejó un comentario.RUTH R. | Overall Experience
These guys and women who work here were fantastic I am so appreciative to them. My brother passed and I wasn't always on time got behind but they made sure I didn't lose anything. GraciasJUDITH V. | Overall Experience
The person who helped me was very nice and explained everything to me very well.TARA S. | First Impressions
Staff was rude when you could get ahold of them onsite over the phone and there was always an extra long wait in person.michelle k. | Overall Experience
Very friendly with great customer service! Highly recommend this storage facility!NICOLE R. | First Impressions
Staff was very helpful getting me what I needed and moving me in and out of my storage unit very quickly. Staff was helpful answering my questions and helping my military move go smoothly.michael M. | Overall Experience
Great customer service and well maintained facilitiesJohn A. | Overall Experience
The facility is in need of some upgrades. The pin pads are very dated and do not work well. The unit that I was initially going to rent also had a broken door.Trevor D. | Overall Experience
NingunoJohn A. | First Impressions
N/CBailey O. | First Impressions
The ladies working on the day I closed out were not only friendly but super quick. I was in and out in less than 2 minutes!RUSSELL P. | Overall Experience
Great servicevictor j. | First Impressions
As many times as I've used this facility I've never had a problem. Good customer service.Vicki W. | First Impressions
They were there when I needed them.Jerry T. | Overall Experience
Thank you for your great customer service especially during such a difficult day. You should give the staff in Spanaway WA big raises.Wanda B. | Overall Experience
It was an easy and simple process. The customer service was great!Donald D. | First Impressions
All the staff did an excellent job !Robert S J. | Overall Experience
I have been to Uhaul twice in the last two years and whether I need boxes, a rental truck or a storage unit, the staff has been welcoming and helpful! ¡Gracias!Rene M. | Overall Experience
Your customer service was incredible. We had a bad bad bad day and the staff were so understanding and helpful. They went above all expectations to help us through it.Wanda B. | First Impressions
The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.ANN B. | First Impressions
The manager is terrible.TISHA M. | Overall Experience
"CJ" was extremely helpful and patient with me when I was choosing which unit I needed. I was also able to easily reserve a truck for the date that I needed.SANDRA R. | First Impressions
Great place to rent moving trucks and storage units. Has everything you need to move or store belongings.colene b. | Overall Experience
I give it 4 stars.Ramon S. | First Impressions
Nice place but 2nd level , rough going up and down stairsJim P. | Overall Experience
.William B. | First Impressions
After renting the unit I only had contact with the customer service reps when I paid the monthly rent. Didn't need them any other time, hey that's a good thing!mary m. | Overall Experience
Very friendly and helpful staff! Units are secure and clean. Highly recommend!Christina H. | First Impressions
Great storage place an the staff are always friendly very helpful.Mary E. | Overall Experience
Staff was always friendly and helpful! This location is highly recommended and I would use then again!!Sherri C. | Overall Experience